{"platform":"Braze","slug":"braze","category":"CRM & Content Operations","website":"https://www.braze.com","risk_rating":"unknown","verification":"fully_verified","corpus_status":"corpus_complete","canonical":"https://aipolicycompare.com/platform/braze","machine_url":"https://aipolicycompare.com/api/machine/platform/braze","findings_count":66,"findings":[{"surface":"output_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 4.1 Reservation of Rights . Subject to the limited rights expressly granted hereunder, Braze reserves all intellectual property rights in and to the Services, the SDK, including any improvements, enhancements or updates thereto, and any related material provided by Braze under this Agreement, and Customer retains all intellectual property rights in and to the Customer Application(s), including any improvements, enhancements or updates thereto. Braze may use Customer’s name verbally and Customer’s name and logo in writing to identify Customer as a customer of Braze. No rights are granted to either party hereunder other than as expressly set forth herein.\n 4.2 Intellectual Property Restrictions . Customer shall not (a) modify, copy or create derivative works based on the Services, any of its features, functions or graphics, or the SDK; (b) reverse engineer the Services; or (c) alter, remove or suppress in any manner any copyright, trademark or other notices displayed by the Services or the SDK.\n 4.3 Feedback . If Customer elects to provide any suggestions, comments, improvements, ideas or other feedback relating to the Services or the SDK to Braze (collectively, “ Feedback ”), Customer acknowledges and agrees that Braze may use Feedback to modify or improve the Services or the SDK without any obligation, payment, or restriction based on intellectual property rights or otherwise.","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%204.1%20Reservation%20of,property%20rights%20or%20otherwise.","char_start":13302,"char_end":14702}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 6.3 THE SALE AND SHARING OF PERSONAL INFORMATION\n Like many companies, Braze uses services that employ cookies and other technologies to collect Personal Information (including the identifiers and internet activity information described in the table above) about your use of our Websites and other online services over time, which helps us to deliver behavioral advertising. In addition, we may provide your contact details to our marketing or advertising vendors for the placement of behavioral advertising. Our use of some of these services constitutes the “sale” or “sharing” of Personal Information as defined under the CCPA.\n You may opt-out of such sales or sharing by clicking on the \"Do Not Sell or Share my Personal Information\" link in the footer of our Websites and following the instructions therein. You can also opt-out of advertising cookies by visiting our Cookie Consent Manager . You can also opt out of advertising cookies by enabling Global Privacy Control ( “GPC” ) in your web browser or browser extension, which we recognize to the extent required by applicable law. Enabling GPC will automatically set your cookie settings to opt out of the sharing of Personal Information for behavioral advertising. If you choose to use GPC, you will need to turn it on for each supported browser or browser extension you use. Other than GPC, we do not recognize any “do not track” signals.\n You can opt out of other types of behavioral advertising that are not associated with cookies by visiting our Marketing Communications Preference Center. ","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%206.3%20THE%20SALE,Communications%20Preference%20Center.%20","char_start":26215,"char_end":27771}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 2.1 Provision of Services . Braze shall make the Services available to Customer pursuant to this Agreement and all Order Forms during a Subscription Term. Customer’s purchase of the Services is not contingent upon the delivery of any future functionality or features, or dependent on any oral or written public comments made by Braze regarding future functionality or features.\n 2.2 Customer Affiliates. Customer Affiliates may use the Services purchased by Customer without signing an Order Form, if Customer sets up individuals using the Services on behalf of such Affiliate as Dashboard Users. Customer Affiliates may also purchase and use subscriptions to the Services subject to the terms of this Agreement by executing Order Forms hereunder, in which case this Agreement, as amended from time to time, shall apply to such Customer Affiliates, and such Affiliates shall be deemed the “Customer” as contemplated herein.\n 2.3 Braze Responsibilities . Braze shall: (a) provide the Services in material compliance with the Documentation; (b) use commercially reasonable efforts to make the Services available 24 hours a day, seven days a week, except for: (i) planned downtime (for which Braze shall give advance notice through the applicable status page); or (ii) a circumstance beyond Braze’s reasonable control that causes the Services to be unavailable, including without limitation: acts of nature, acts of government, civil unrest, acts of terror, pandemic/epidemic, strikes or other labor disputes (other than those involving Braze employees), hosting provider or internet service provider failures or delays, Third-Party Providers, and/or denial of service attacks; (c) provide technical, customer and onboarding support for the Services in accordance with the Order Form; and (d) provide","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%202.1%20Provision%20of,Form%3B%20and%20(d)%20provide","char_start":3721,"char_end":5519}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" “ Affiliate ” shall mean, with respect to a party, any entity, whether incorporated or not, that directly or indirectly controls, is controlled by, or is under common control with such party or its corporate parent, where “control” (or variants of it) shall mean the direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.\n “ Customer Application ” shall mean Customer’s mobile applications or websites, as made available to its End Users.\n “ Customer Data ” shall mean data in the Services that has been submitted or collected by or on behalf of Customer, including Personal Data as defined in the DPA.\n “ Documentation ” shall mean the online documentation for the Services, accessible via http://www.braze.com/docs , including the Braze Innovation Statement, as updated from time to time.\n “ End User ” shall mean any individual whose data is maintained within the Services by Customer for customer engagement purposes.\n “ Malicious Code ” shall mean viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.\n “ Message ” shall mean any communication with End Users made by or on behalf of Customer directly or indirectly through the Services.\n “ Order Form ” shall mean the ordering document for Customer’s purchases of services from Braze or its Affiliate that are executed hereunder from time to time, including any schedules or addenda thereto.\n","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%20%E2%80%9C%20Affiliate%20%E2%80%9D,or%20addenda%20thereto.%20","char_start":910,"char_end":2368}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" “ Restricted Information ” shall mean: (i) social security numbers, passport numbers, military numbers, voter numbers, driver’s license numbers, taxpayer numbers, or other government identification numbers; (ii) Protected Health Information (as defined in the U.S. Health Insurance Portability and Accountability Act of 1996 and regulations thereunder, as amended “ HIPAA ”), or similar information under other comparable laws or regulations; or (iii) credit or debit card numbers, or any related security codes or passwords, bank account numbers, or similar information.\n “ SDK ” shall mean any Software Development Kit or other similar code developed and made available by Braze for use in connection with the applicable Services.\n “ Services ” shall mean the specific proprietary and generally available software-as-a-service product(s) of Braze, specified in Customer’s Order Form.\n “ Subscription Term ” shall mean the period from the Order Form Start Date to the Order Form End Date, as set forth on an applicable Order Form.\n “ User ” or “ Dashboard User ” shall mean an individual who is authorized by Customer to use the Services. Dashboard Users may include, for example, employees of Customer or its Affiliates, consultants, contractors and agents of Customer, and third parties with whom Customer transacts business.","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%20%E2%80%9C%20Restricted%20Information,whom%20Customer%20transacts%20business.","char_start":2368,"char_end":3697}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 2.4 Customer Responsibilities . Customer is responsible for all actions taken by Customer or its Dashboard Users in Customer’s account(s) and for Dashboard Users’ compliance with this Agreement. Customer shall: (a) have sole responsibility for the accuracy and legality of all Customer Data; (b) ensure that any user IDs, passwords, and other access credentials for the Services are kept strictly confidential and not shared with any unauthorized person; (c) promptly notify Braze of any breach of security or unauthorized use of its account; (d) use commercially reasonable attempts to comply with requests made by Braze to update various features or functionalities within the Services or the SDK to optimize performance of the Services or the SDK to customers generally; and (e) use the Services and the SDK in compliance with this Agreement, applicable Order Form(s), Braze’s Acceptable Use Policy available at: www.braze.com/aup , and all applicable laws and governmental regulations. Braze may, in its reasonable discretion, refuse to distribute Messages where the content of the Message, or the delivery of such Message to the recipient, in Braze’s reasonable opinion, violates the terms of this Agreement. Notwithstanding the foregoing, Braze has no obligation to review Message content or recipient addresses.\n 2.5 Use Guidelines . Customer shall use the Services solely for its and its Affiliates’ business purposes as contemplated by this Agreement and shall not: (a) license, sell, resell, lease, transfer, distribute, or otherwise commercially exploit or make the Services available to any third party; (b) send via, upload to, or store within the Services any Malicious Code; (c) interfere with, disrupt or threaten the security, stability, integrity or availability of the Services or","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%202.4%20Customer%20Responsibilities,of%20the%20Services%20or","char_start":5680,"char_end":7480}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 1.3 SCOPE OF THIS POLICY\n What is in Scope? \n This Privacy Policy applies to Braze, where we determine the purposes and means of the processing of Personal Data for our marketing or business purposes (further details below) and in such capacity, we will use the term “Data Controller” .\n What is not in Scope? \n Our Websites and Services are intended to be used by businesses and their representatives. We do not offer any products or services to individuals for personal, family or household use. All Personal Data that we process is treated as belonging to individuals in a business capacity.\n Braze’s privacy commitments to its customers, where we process Personal Data on behalf of our customers, are outlined in Braze’s agreements with such customers. In our capacity as a processor of our customers’ data, we will refer to ourselves as a “Data Processor” . Specifically, in that capacity, Braze processes Personal Data of people who interact with customer applications or websites that are offered by our customers and that have incorporated Braze technology ( “Customer Applications” ). The protections that apply to such Personal Data will be described in the individual privacy policies of those customers, and not in this Privacy Policy. If you wish to learn more about the privacy and data security practices of those customers, you should reach out to them directly. For clarity, this Privacy Policy does not cover any Personal Data that our customers choose to collect and share with Braze, where Braze is not the Data Controller, but is instead a Data Processor.\n","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%201.3%20SCOPE%20OF,a%20Data%20Processor.%20","char_start":2752,"char_end":4330}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Individuals who are interested in, apply for, or are recruited for a job with Braze can find our related privacy practices described in our Candidate's Privacy Policy. For more details, please view our Candidate Privacy Policy .\n Additionally, our Websites or Services (as defined below) may contain links to other websites, applications and services maintained by third parties. The privacy and data security practices of such third-party sites and/or services are governed by the privacy statements of those third parties, and not by this Privacy Policy.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%20Individuals%20who%20are,by%20this%20Privacy%20Policy.","char_start":4330,"char_end":4892}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Braze affiliates.\n What type of data do we collect? \n Personal Data that we may collect includes, but is not limited to:\n Name and job title;\n Contact information such as email address, business phone number, and business address;\n Industry;\n Employer;\n Marketing subscription status;\n Audio and video recordings and notes from meetings;\n Event attendance and preferences associated with in-person event attendance, such as dietary requirements;\n Trainings and certifications;\n Downloads or engagement with Braze reports and other publications;\n Communications that we exchange with you, including when you contact us with questions or feedback, through the support portal, email, calls to our support team, our chat features, social media, survey participation, or otherwise;\n Profile picture;\n Certain information in connection with the use of the Websites by visitors and the Services by Dashboard Users, and information about your interaction with other relevant third-party pages displaying Braze content, which may include: Device Data: information may include IP address (or proxy server), device and application identification numbers, location, browser type, Internet service provider and/or mobile carrier, and operating system and system configuration information; and\n Usage and Log Data: information about Dashboard Users' or website visitors' activity on the Websites and Services, including but not limited to the pages and files viewed, actions taken, conversations through our chat features, searches, account configuration information, date/time stamps associated with usage, log files and metadata containing, associated with or referencing Dashboard Users' data.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%20Braze%20affiliates.%20What,referencing%20Dashboard%20Users%26%23x27%3B%20data.","char_start":7030,"char_end":8728}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 2.2 PURPOSES OF PROCESSING\n Braze collects Personal Data for several purposes, including:\n Enabling us to understand and engage with those who are interested in learning about our products, services, content, and company-related initiatives;\n Ensuring the security of our Websites and Services by tracking use of our Websites and Services, enforcing our terms and policies, investigating and preventing fraudulent, suspicious or illegal activities, and preventing unauthorized access to the Services;\n Providing, operating, and maintaining the Services, including troubleshooting any technical issue or bug, billing and account management purposes;\n Responding to requests for action, support or information;\n Complying with our contractual obligation to provide technical and customer success support;\n Registering office visitors to maintain the security of our offices and to ensure the confidentiality of our business activities;\n Analyzing the use of and data within the Services and Websites for trend monitoring, marketing, advertising, business development, improvements, security, and ensuring the proper functioning of such Services and Websites;\n Marketing purposes; Sending marketing communications about us and our affiliates and partners, including information about our products, promotions or events via email and other channels;\n Facilitating personalized advertising campaigns;","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%202.2%20PURPOSES%20OF,Facilitating%20personalized%20advertising%20campaigns%3B","char_start":9910,"char_end":11306}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Carrying out internal training and research;\n Sending messages to Dashboard Users about technical alerts, updates, security notifications, and educational, administrative or transactional communications; and\n Complying and assisting with legal obligations, judicial proceedings, court orders and legal processes, pursuing remedies available to us and limiting our damages, responding to lawful requests and pursuing internal investigations.\n Where we need to collect and process Personal Data by law, or under a contract we have entered into with you, and you fail to provide the required Personal Data when requested, we may not be able to comply with our legal obligations or perform our contract with you.\n If you provide us with Personal Data relating to another person, you confirm that you have informed them of our identity, the purposes (as set out above) for which their Personal Data will be used, and that you have obtained their consent prior to sharing their Personal Data with us.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%20Carrying%20out%20internal,Personal%20Data%20with%20us.","char_start":11309,"char_end":12304}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3.2 SECURITY\n We use a number of technical, organizational and administrative security measures designed to protect the security, confidentiality and integrity of information. However, security risk is inherent in internet and information technologies and we cannot guarantee the security of your Personal Data.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%203.2%20SECURITY%20We,of%20your%20Personal%20Data.","char_start":16324,"char_end":16636}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 4.1 EXERCISING YOUR PRIVACY RIGHTS\n You may have the right under applicable law to request that we take certain actions in connection with Personal Data that we may have about you. Not all jurisdictions grant privacy rights, so whether or not you have any such rights, and the nature of those rights, if any, are determined by multiple factors, including your location, country, state, or place of residence. Privacy rights may include the following:\n Information: You may be able to request information about the categories of Personal Data we collect, the categories of sources from which we collect it, the purposes for which we process it, and the categories of third parties to whom we disclose it.\n Access: You may be able to request access to the Personal Data we hold about you.\n Rectification/correction : You may be able to request modification or correction of your Personal Data if it is inaccurate or incomplete.\n Erasure/deletion: You may be able to request that we delete Personal Data we hold about you.\n Restriction: You may be able to request that we restrict use of your Personal Data.\n Objection: You may be able to object to the processing of your Personal Data for direct marketing or where our legal basis for the processing is our legitimate interest.\n Portability: You may be able to request a copy of your Personal Data in a structured, commonly used, machine-readable format, to allow you to transfer your data to another provider.\n","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%204.1%20EXERCISING%20YOUR,to%20another%20provider.%20","char_start":17457,"char_end":18917}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Automated Decision Making: You may be able to request not to be subject to a decision based solely on automated processing, where it produces a legal or similar effect.\n If you wish to exercise any of these requests, please fill out this form . We will respond to requests from individuals wishing to exercise data protection rights applicable to them. For certain rights, such as where you request access to Personal Data, we will need to confirm your identity. To verify your identity, we will require you to provide ID, where permitted or required by applicable law. You also have the right to exercise your applicable privacy rights free from discriminatory treatment and retaliation as prohibited by applicable law. These rights are not absolute, and in certain cases we may decline or partially decline your request as permitted by law.\n You have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local supervisory authority. If you have a question about your privacy rights, please email us at [email protected] .","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%20Automated%20Decision%20Making%3A,us%20at%20%5Bemail%26%23160%3Bprotected%5D%20.","char_start":18917,"char_end":20040}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" PART V. LEGAL BASIS FOR PROCESSING PERSONAL DATA \n If you are from a region that requires us to have a legal basis for processing your Personal Data, our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which we collect it.\n However, we will normally collect Personal Data from you only where we have your consent to do so, where we need the Personal Data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Data from you or may otherwise need the Personal Data to protect your vital interests or those of another person.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%20PART%20V.%20LEGAL,those%20of%20another%20person.","char_start":22680,"char_end":23490}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 6.2 CATEGORIES OF PERSONAL DATA THAT WE COLLECT AND THIRD PARTIES TO WHOM THE DATA MAY BE DISCLOSED\n This chart describes our practices currently in use and in use during the past 12 months. The chart summarizes the Personal Information we collect by reference to the statutory categories specified in the CCPA, and the categories of third parties to whom we may disclose it for a business purpose. These third parties are defined in Section 2.3 (Disclosure of Information to Third Parties). Information you voluntarily provide to us, such as in free-form webforms or via email, may contain other categories of Personal Information not described below. The business/commercial purposes for which we use these categories of Personal Information listed in the below table are described above in Section 2.2 (Purposes of Processing). Our relevant data retention practices are addressed in Section 3.3 (Data Retention).","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%206.2%20CATEGORIES%20OF,Section%203.3%20(Data%20Retention).","char_start":25296,"char_end":26212}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"\n Dashboard Users can also opt-out of the selling or sharing of contact details through setting preference center options available within the Services.\n While our Website and Services are not directed to children under the age of 16, we are required to inform you that we have no actual knowledge that we have sold or shared the Personal Information of California residents under 16 years of age.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%20Dashboard%20Users%20can,16%20years%20of%20age.","char_start":27771,"char_end":28168}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Privacy Policy Cookie Policy Privacy Policy for Job Candidates Preference Center Data Subject Request Form","caution":null,"provenance":{"source_url":"https://www.braze.com/legal","snapshot_sha256":"79a0ff57a91bd69a67f02713e4dfd9f0a4393de4cc6296dc0b1d28caa2f6ad6e","wayback_url":null,"deep_link":"https://www.braze.com/legal#:~:text=%20Privacy%20Policy%20Cookie,Data%20Subject%20Request%20Form","char_start":2077,"char_end":2184}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 1.1 OUR COMMITMENT TO PRIVACY\n Your privacy is important to us and maintaining your trust is one of our highest priorities. This Privacy Policy provides you with a description of how we collect and use data relating to or identifying individuals ( “Personal Data” ). We also provide information on privacy rights, how to exercise these rights and how to contact us with any questions.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%201.1%20OUR%20COMMITMENT,us%20with%20any%20questions.","char_start":1686,"char_end":2071}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" PART VI. IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS \n If you are a California resident, this section applies to you in addition to the rest of the Privacy Policy. It provides more detail on how we collect, use and disclose Personal Information of California residents in operating our business, and their rights with respect to that Personal Information. For purposes of this Part VI, Personal Information has the meaning given in the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 ( “CCPA” ). However, this Part VI does not apply:\n To information exempted from the scope of the CCPA;\n To Personal Information we collect, use, and disclose on behalf of our customers as a \"service provider\" under the CCPA for purposes of providing our Services to them.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%20PART%20VI.%20IMPORTANT,our%20Services%20to%20them.","char_start":23493,"char_end":24301}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 7.2 BRAZE JAPAN’S INFORMATION\n Braze Japan’s official name, address, and the name of the representative director can be found at www.braze.co.jp/company . If you have any questions, requests, or complaints about our processing of your Personal Data or this Privacy Policy, please follow the instructions described in Section 8.3 (How to Contact Us).","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%207.2%20BRAZE%20JAPAN%E2%80%99S,(How%20to%20Contact%20Us).","char_start":29302,"char_end":29652}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 6.4 SENSITIVE PERSONAL INFORMATION AND DE-IDENTIFIED DATA\n Braze does not use or disclose Sensitive Personal Information (as defined by the CCPA) for restricted purposes that California residents have a right to limit under the CCPA.\n We do not attempt to re-identify de-identified information that we derive from Personal Information, except for the purpose of testing whether our deidentification processes comply with applicable law.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%206.4%20SENSITIVE%20PERSONAL,comply%20with%20applicable%20law.","char_start":28171,"char_end":28608}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 8.3 CHILDREN\n Our Websites are not directed to individuals under the age of 16. We do not knowingly collect Personal Data from such individuals without parental consent and require our customers to fully comply with applicable laws regulating the processing of Personal Data of children under the age of 16. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us by using the information in Section 8.3 (How to Contact Us) and we will take steps to delete such Personal Data from our systems.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%208.3%20CHILDREN%20Our,Data%20from%20our%20systems.","char_start":30193,"char_end":30761}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 2.1 DATA COLLECTION\n The Personal Data that Braze collects will be determined by your interaction with Braze, our partners, Braze publications and other sources.\n How and where do we collect data? \n Braze collects Personal Data from prospects, customers, participants at our trainings, certifications and events, business partners and vendors (if they are natural persons), their respective employees, advisors, and/or consultants, along with the data of whomever our customers have authorized to use free and/or paid versions of Braze's services under a main subscription agreement or equivalent (the “Services” ) on their behalf (collectively, “Individuals” ), who:\n Visit www.braze.com , Braze Bonfire and other websites owned and/or operated by Braze (collectively, the “Websites” );\n Visit our offices;\n Receive/send communications from/to us, including via mail, email, phone call, Slack, chat features of our Websites, support tickets, SMS, MMS or other digital messages;\n Use our Services as an authorized user (for example, an employee of one of our customers who has been given a login to access our Services) ( \"Dashboard User\" );\n Register for, attend and/or otherwise take part in our events, webinars, contests, trainings and certification courses;\n Download or otherwise engage with Braze content and publications, such as viewing our videos, reading content on our Websites, or interacting with our chat bot;\n Submit requests for an action, support or information;\n Participate in meetings or events;\n Engage with our resellers or partners;\n Work at partners or suppliers of Braze and interact with our company in the course of doing business or contemplating doing business with us; or\n Otherwise directly interact with Braze.\n","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%202.1%20DATA%20COLLECTION,interact%20with%20Braze.%20","char_start":4932,"char_end":6682}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 1.2 INTRODUCTION TO BRAZE\n Braze is a U.S. company, headquartered in New York, with global operations. A reference to “Braze” , “we” , “us” or the “Company” is a reference to Braze, Inc. and the relevant affiliate(s) involved in the processing activity.\n Braze is a lifecycle engagement platform for companies around the world, supporting stronger relationships between brands and their clients, primarily by leveraging first party data to personalize and automate lifecycle marketing campaigns through first party channels, such as email, SMS, mobile and web push notifications, and in-app/in-browser messaging.\n More information about Braze can be found at www.braze.com .","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%201.2%20INTRODUCTION%20TO,found%20at%20www.braze.com%20.","char_start":2074,"char_end":2749}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 4.3 MARKETING AND ADVERTISING\n At any time, you have the right to opt-out of marketing communications that we send, or object to the use of your personal data for personalized advertising. You can exercise these rights by visiting the Braze Preference Center or by using the contact details provided under Section 8.3 (How to Contact Us). To the extent available in the relevant Service, Dashboard Users may exercise this right through preference center options within the Services. Where applicable, you may also opt-out through unsubscribe options available within the marketing communication itself.\n Please note that opting-out of the receipt of marketing communications or objecting to the use of your personal data for personalized advertising does not opt you out of receiving important business communications related to your current relationship with us, such as communications about event registrations, service announcements or security information.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%204.3%20MARKETING%20AND,announcements%20or%20security%20information.","char_start":20582,"char_end":21543}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 4.6 SMS, MMS AND OTHER DIGITAL MESSAGES\n We may send SMS, MMS or other digital messages to you that you have consented to receive. You can text STOP at any time to cancel. You’ll receive a one-time opt-out confirmation message. For more information, please see our Messaging Terms .","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%204.6%20SMS%2C%20MMS,our%20Messaging%20Terms%20.","char_start":22394,"char_end":22677}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 8.4 HOW TO CONTACT US\n If you would like to update your preferences with regards to our marketing communications to you, you can do this in our Preference Center .\n If you have a request regarding Braze’s processing of your Personal Data, please fill out this form .\n If you would like to manage your cookie settings, please visit our Cookie Consent Manager .\n If you have any questions about this Privacy Policy, if you have a complaint, or would like to contact our DPO, you may contact us at:\n [email protected] \n or\n Braze, Inc.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%208.4%20HOW%20TO,%5Bemail%26%23160%3Bprotected%5D%20or%20Braze%2C%20Inc.","char_start":30764,"char_end":31302}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Braze collects Personal Data from a variety of sources, such as from:\n The Individual who is the subject of such Personal Data, including in their use of the Websites and the Services;\n Publicly available sources, such as an individual’s social media account, online communities, forums, blogs or chat rooms;\n Our business partners;","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%20Braze%20collects%20Personal,rooms%3B%20Our%20business%20partners%3B","char_start":6682,"char_end":7015}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" For individuals interested in learning more about how we handle personal data related to job applications and recruitment, please refer to our Candidate Privacy Policy for detailed information on our privacy practices. ","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%20For%20individuals%20interested,our%20privacy%20practices.%20","char_start":77,"char_end":297}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 6.1 YOUR CALIFORNIA PRIVACY RIGHTS\n As a California resident, you have information, access, rectification/correction, erasure/deletion, and non-discrimination rights as described in Part IV (Your Privacy Rights). In addition, you have the right to opt-out of the “sale” or “sharing” of Personal Information as those terms are defined by the CCPA.\n If you have appointed an authorized agent to act on your behalf, your authorized agent may exercise these rights on your behalf upon our verification of the agent’s identity and our receipt of a copy of a valid power of attorney given to your authorized agent pursuant to applicable California law. If you have not provided your agent with such a power of attorney, we may ask you and/or your agent to take additional steps permitted by law to verify that your request is authorized, such as providing information required to verify your identity, and/or confirming that you have given the authorized agent permission to submit the request.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%206.1%20YOUR%20CALIFORNIA,to%20submit%20the%20request.","char_start":24304,"char_end":25293}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 8.1 CHANGES TO OUR PRIVACY POLICY\n If we change our Privacy Policy, we will update the “Last Updated” date at the top of this webpage. We encourage you to review this Privacy Policy frequently to stay informed of the latest modifications.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%208.1%20CHANGES%20TO,of%20the%20latest%20modifications.","char_start":29698,"char_end":29937}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 4.4 COOKIES AND OTHER TRACKING TECHNOLOGIES\n You can manage your cookie preferences by visiting our Cookie Consent Manager . Please see our Cookie Policy for further information on cookies and other tracking technologies.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%204.4%20COOKIES%20AND,and%20other%20tracking%20technologies.","char_start":21546,"char_end":21768}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 4.2 PRIVACY RIGHTS AND BRAZE CUSTOMERS\n Braze customers may collect Personal Data through their websites or applications and send that data to the Braze Services. Where you wish to enforce any of your rights in respect of such data, we encourage you to contact the customer who provides you with the Customer Application, as this will be the quickest way to have your request processed. Where you submit a request about a Braze customer and you are able to identify the customer, we will forward your request to the customer to handle.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%204.2%20PRIVACY%20RIGHTS,the%20customer%20to%20handle.","char_start":20043,"char_end":20579}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Braze will not be liable in any manner for any Restricted Information received from or on behalf of Customer in breach of this Agreement.\n 2.6 Protection of Customer Data . Braze will maintain administrative, physical and technical safeguards designed to protect the confidentiality and integrity of Customer Data. Braze will only access, use, process, modify, delete or disclose Customer Data (a) to provide the Services in accordance with this Agreement and the Documentation, (b) to provide support services and prevent or address security, service or technical problems, (c) as compelled by law in accordance with the Confidentiality section below or as required under applicable law, or (d) as expressly permitted in writing by Customer. In order to provide Customer with accurate analytical data and optimal performance of the Services, Customer hereby instructs Braze to remove unused or unusable Customer Data in accordance with the Braze data retention policy set forth in the Documentation. The parties agree to comply with the terms of the data processing addendum at https://www.braze.com/dpa/ (“ DPA ”).\n 2.7 Protection of the Services . In the event that Customer is in breach of Customer’s obligations under Section 2, Braze may suspend Customer or Dashboard User access to the Services. Braze will notify Customer of any such suspension in advance, except where Braze reasonably believes the violation is willful, or in an urgent or emergency situation, and work with Customer in good faith to resolve the breach. ","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=Braze%20will%20not%20be,resolve%20the%20breach.%20","char_start":7905,"char_end":9435}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" the data contained therein; (d) attempt to gain unauthorized access to the Services or its related systems or networks; (e) use the Services to establish an individual’s eligibility for credit, employment or insurance; (f) access or provide access to a Dashboard User to the Services or the SDK for competitive purposes; or (g) submit to the Services or use the Services to collect, store or process Restricted Information. ","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%20the%20data%20contained,process%20Restricted%20Information.%20","char_start":7480,"char_end":7905}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"To the extent permitted by applicable law, Braze will have no liability for any such suspension made in good faith. Unless this Agreement has been terminated, Braze will restore Customer or Dashboard User access to the Services following resolution of the breach.\n 2.8 Third-Party Providers. Customers may elect to use a third-party provider chosen by Customer whose service or functionality interoperates with the Services, at Customer’s sole discretion, in connection with Customer’s use of the Services (“ Third-Party Provider ”). Any use of a Third-Party Provider by Customer, and any exchange of data between Customer and the Third-Party Provider is solely between Customer and the Third-Party Provider. Braze makes no warranty of any kind nor offers any support with respect to any Third-Party Provider service or functionality used by Customer in connection with the Services. Braze is not responsible for any disclosure, modification or deletion of Customer Data arising from such Third-Party Provider’s access to the Services and/or Customer Data. Customer shall comply with any agreement it has in place with such Third-Party Provider.","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=To%20the%20extent%20permitted,with%20such%20Third-Party%20Provider.","char_start":9435,"char_end":10580}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" the Services in compliance with applicable laws except to the extent any breach of the Agreement by Customer causes Braze to be in violation of applicable law.\n","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%20the%20Services%20in,of%20applicable%20law.%20","char_start":5519,"char_end":5680}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"sanctions or similar export restrictions (currently, Cuba, Iran, Syria, North Korea and the regions of Crimea, Luhansk and Donetsk in Ukraine), or (B) to or by anyone on the U.S. Treasury Department’s list of Specially Designated Nationals, the U.S. Department of Commerce’s Denied Persons List or Entity List, or other export control lists; or (ii) for any purpose prohibited by the Export Control and Sanctions Laws, including, without limitation, nuclear, chemical or biological weapons proliferation or development of missile technology. It is Customer’s sole responsibility to ensure that it and its Dashboard Users comply with the Export Control and Sanctions Laws with regard to the use of Services or the SDK. Any use of the Services or the SDK by Customer or its Dashboard Users that, in Braze’s reasonable judgment, is unlawful may result in immediate suspension or termination of the Services. Braze will have no liability for any such suspension made in good faith.\n 10.5 Anti-Corruption . Neither party has received or been offered any illegal or improper bribe, kickback, payment, gift or thing of value from an employee or agent of the other party in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If Customer learns of any violation of the restrictions set forth in this Section, it will use reasonable efforts to promptly notify Braze’s Legal Department at [email protected] with email subject (in English) “Braze violation of anti-corruption obligations.”\n 10.6 Notices . ","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=sanctions%20or%20similar%20export,10.6%20Notices%20.%20","char_start":28491,"char_end":30088}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3.3 DATA RETENTION\n We will retain Personal Data we collect from you for so long as we have an ongoing legitimate business need to do so (in connection with the purposes set out in Part II above). We determine the appropriate retention period for Personal Data on the basis of the purpose for which we process the Personal Data, the amount, nature and sensitivity of your Personal Data processed, the potential risk of harm from unauthorized use or disclosure of your Personal Data and whether we can achieve the purposes of the processing through other means, as well as on the basis of applicable legal requirements (such as applicable statutes of limitation). When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymize it.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%203.3%20DATA%20RETENTION,delete%20or%20anonymize%20it.","char_start":16639,"char_end":17421}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3.1 Fees. Customer shall pay all fees specified in all Order Forms hereunder. Except as otherwise specified herein or in an Order Form, (i) fees are based on the Services subscription(s) purchased and not actual usage; (ii) payment obligations are non-cancelable; (iii) fees paid are non-refundable, except pursuant to Section 9.4 (Termination for Cause); and (iv) the subscription entitlement(s) purchased cannot be decreased during the relevant Subscription Term.\n 3.2 Invoicing and Payment. Except as otherwise provided, all fees are quoted and payable in United States dollars. Fees for Services will be invoiced electronically: (i) in advance, and (ii) monthly in arrears for excess usage, if applicable, and in both cases, in accordance with the applicable Order Form. Customer is responsible for maintaining complete and accurate billing and contact information.\n 3.3 Overdue Payments. Braze may impose late fees as contemplated in each Order Form. If Customer’s account is 30 days or more overdue, Braze may, in addition to any of its other rights or remedies, upon written notice, suspend Customer’s access to the Services and provision of any associated services until such amounts are paid in full. If Customer’s account is 60 days or more overdue, with prior written notice, Braze may terminate this Agreement and any or all outstanding Order Forms and Customer shall not be entitled to a refund of any prepaid fees, but shall remain obligated to pay unpaid fees owed, even if not yet invoiced, including any overages to entitlements, all as set forth on Customer's Order Forms.\n","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%203.1%20Fees.%20Customer,Customer%26%23x27%3Bs%20Order%20Forms.%20","char_start":10610,"char_end":12207}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 6.1 Braze Warranties . Braze represents and warrants that the functionality and overall security of the Services will not be materially decreased during a Subscription Term. In the event of a breach of this Section 6.1, Customer’s exclusive remedy shall be as provided in the “Termination for Cause” section below.\n 6.2 Disclaimer . EXCEPT AS OTHERWISE SPECIFICALLY PROVIDED HEREIN, TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRAZE EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES, WITH RESPECT TO THE SERVICES OR THE SDK, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW, CUSTOM, PRIOR ORAL OR WRITTEN STATEMENTS, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. NO REPRESENTATION OR STATEMENT, INCLUDING, WITHOUT LIMITATION, STATEMENTS REGARDING CAPACITY, SUITABILITY FOR USE OR PERFORMANCE OF THE SERVICES NOT CONTAINED IN THIS AGREEMENT SHALL BE DEEMED TO BE A WARRANTY BY BRAZE. ANY OUTPUT IS PROVIDED “AS IS”. BRAZE MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS OR RELIABILITY OF OUTPUT OR THAT IT DOES NOT VIOLATE THIRD-PARTY RIGHTS OR APPLICABLE LAW. BRAZE SHALL HAVE NO LIABILITY FOR OUTPUT AND/OR ACTIONS TAKEN BY CUSTOMER BASED ON THE OUTPUT.","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%206.1%20Braze%20Warranties,BASED%20ON%20THE%20OUTPUT.","char_start":18619,"char_end":19867}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 7.1 Indemnification by Braze. Subject to Section 8 below, Braze shall defend, indemnify and hold Customer harmless from any damages, losses, costs, attorney fees and finally awarded judgements or for amounts paid by Customer under a settlement approved by Braze in writing, arising from any claims, demands, suits or proceedings made or brought by a third party (“ Claims ”) against Customer alleging (a) a breach by Braze of its confidentiality obligations under Section 5 hereof; (b) gross negligence or willful misconduct by Braze, or (c) that the Services or the SDK infringe or misappropriate US intellectual property rights of such third party. If Braze receives information about an infringement or misappropriation claim related to any part of the Services or the SDK, Braze may in its discretion and at no cost to Customer (i) modify the Services or the SDK so that they no longer infringe, without breaching Braze’s warranties under “Braze Warranties” above, (ii) obtain a license for Customer’s continued use of the Services or the SDK in accordance with this Agreement, or if (i) and (ii) are not reasonably practicable, then (iii) terminate Customer’s subscriptions for the Services upon 30 days’ written notice and refund Customer any prepaid fees covering the remainder of the term of the terminated subscriptions. Braze shall have no obligation to indemnify or defend Customer to the extent any Claim arises from Customer’s use of any Third-Party Provider’s services, or Customer’s use of the Services or the SDK in breach of this Agreement.\n","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%207.1%20Indemnification%20by,of%20this%20Agreement.%20","char_start":19905,"char_end":21464}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Notwithstanding the foregoing, either party may assign this Agreement in its entirety (including all Order Forms), without consent of the other party, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other party. Any attempt by a party to assign its rights or obligations under this Agreement in breach of this Section shall be void and of no effect. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.\n 10.10 Governing Law . This Agreement shall be governed exclusively by the internal laws of the State of New York, without regard to its conflicts of laws rules. The state and federal courts located in the State of New York, District of Manhattan, New York City, shall have exclusive jurisdiction to adjudicate any dispute arising out of or relating to this Agreement. Each party consents to the exclusive jurisdiction of such courts. Each party also waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.\n 10.11 Entire Agreement . This Agreement is the entire agreement between the parties regarding Customer’s use of the Services or SDK, and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. ","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=Notwithstanding%20the%20foregoing%2C%20either,its%20subject%20matter.%20","char_start":31691,"char_end":33147}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"All notices under this Agreement shall be sent in writing via email. Notices of termination or of an indemnifiable claim (“ Legal Notices ”) shall be identified as Legal Notices. Legal Notices to Braze shall be addressed to the attention of its General Counsel at [email protected] with email subject (in English) “Legal Notice”. Legal Notices to Customer shall be addressed to the attention of its legal department. Billing-related notices to Customer shall be addressed to the relevant billing contact designated by Customer. All other notices to Customer will be addressed to the relevant Services system administrator or any other appropriate contact designated by Customer.\n 10.7 Waiver and Cumulative Remedies . No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right. Other than as expressly stated herein, the remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity.\n 10.8 Severability . Any provision of this Agreement which is prohibited and unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof or affecting the validity or enforceability of such provisions in any other jurisdiction.\n 10.9 Assignment . Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld, conditioned or delayed). ","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=All%20notices%20under%20this,conditioned%20or%20delayed).%20","char_start":30088,"char_end":31691}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3.4 Payment Disputes. Braze shall not exercise its rights under the “Overdue Payments” section above if Customer is disputing the applicable charges reasonably and in good faith and is cooperating diligently to resolve the dispute.\n 3.5 Taxes. Unless otherwise stated, Braze’s fees do not include any direct or indirect local, state, provincial, federal or foreign taxes, levies, duties or similar governmental assessments of any nature, including value-added, use, sales or withholding taxes collected by any jurisdiction whatsoever (collectively, “ Taxes ”). If Braze has the legal obligation to pay or collect Taxes for which Customer is responsible under this Section, the appropriate amount shall be invoiced to and paid by Customer, unless Customer provides Braze with a valid tax exemption certificate authorized by the appropriate taxing authority. Customer is responsible for paying all Taxes associated with its purchases hereunder. For clarity, Braze is solely responsible for taxes assessable against it based on its income, property and employees.","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%203.4%20Payment%20Disputes.,income%2C%20property%20and%20employees.","char_start":12207,"char_end":13268}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 7.2 Indemnification by Customer . Subject to Section 8 below, Customer shall defend, indemnify and hold Braze harmless from any damages, losses, costs, attorney fees and finally awarded judgements or for amounts paid by Braze under a settlement approved by Customer in writing, arising from any Claims against Braze alleging (a) violation of applicable law arising from Customer’s use of the Services or the SDK in breach of this Agreement; (b) that Customer Data infringes or misappropriates the intellectual property rights of a third party; (c) a breach by Customer of its confidentiality obligations under Section 5 hereof; (d) gross negligence or willful misconduct by Customer; or (e) a breach of any applicable Third-Party Provider terms of use arising from Customer’s use of such Third-Party Provider services in connection with the Services.\n 7.3 Procedure . The party seeking indemnification must: (a) promptly notify the indemnifying party in writing of the applicable Claim for which indemnification is sought; provided, that failure to notify shall not relieve a party of its indemnification obligations unless the indemnifying party has been materially prejudiced thereby; (b) give the indemnifying party sole control of the defense and settlement of the Claim (except that the indemnifying party may not settle a Claim unless it unconditionally releases the indemnified party of all liability); and (c) provide the indemnifying party with all non-monetary assistance, information and authority reasonably required for the defense and settlement of such Claim.\n","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%207.2%20Indemnification%20by,of%20such%20Claim.%20","char_start":21464,"char_end":23040}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 7.4 Exclusive Remedy. This “Mutual Indemnification” section states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for any type of Claim described in this Section.","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%207.4%20Exclusive%20Remedy.,described%20in%20this%20Section.","char_start":23040,"char_end":23270}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"If Customer terminates this Agreement for cause as described herein, Braze shall refund Customer any prepaid fees covering the remainder of the Subscription Term after the date of termination, net of any amounts still owed to Braze. In any event, Customer shall not be relieved of its obligation to pay any fees accrued or payable to Braze prior to the effective date of termination. If Braze terminates this Agreement for cause as described herein, Customer shall remain obligated to pay all fees owed for the remainder of the Subscription Term.\n 9.5 Surviving Provisions . Section 1 and Sections 3 through 10 shall survive any termination or expiration of this Agreement.","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=If%20Customer%20terminates%20this,expiration%20of%20this%20Agreement.","char_start":26170,"char_end":26843}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 8.1 Limitation of Liability. TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY’S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL EXCEED THE AMOUNT PAID OR PAYABLE BY CUSTOMER HEREUNDER IN RESPECT OF THE TWELVE-MONTH TERM IN WHICH THE INCIDENT GIVING RISE TO LIABILITY OCCURRED, PROVIDED THAT IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER HEREUNDER. THE ABOVE LIMITATIONS WILL NOT LIMIT CUSTOMER’S PAYMENT OBLIGATIONS HEREUNDER.\n 8.2 Exclusion of Indirect Damages. IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS OR BUSINESS OPPORTUNITIES, LOSS OF USE, LOSS OF REVENUE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, LOSS OF DATA OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR COVER DAMAGES OF ANY KIND OR NATURE HOWEVER CAUSED AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%208.1%20Limitation%20of,EXTENT%20PROHIBITED%20BY%20LAW.","char_start":23309,"char_end":24529}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 9.1 Term of Agreement . This Agreement commences on the Effective Date and continues until all Order Forms entered into hereunder have terminated or expired pursuant to the terms hereof and subject to Sections 9.3 and 9.4 below.\n 9.2 Term of Subscriptions . Unless the relevant Order Forms and/or this Agreement are earlier terminated pursuant to this Agreement, subscriptions to the Services commence on the Order Form start date and continue for the Subscription Term. Subscriptions automatically renew for additional periods equal to the expiring Subscription Term. Braze will provide sixty (60) days’ advance notice of automatic renewal, including any price increase not to exceed 7%. Either party may give the other written notice that subscriptions shall not automatically renew, at least 30 days prior to the end of the relevant Subscription Term.\n 9.3 Continued Use. In the event that Braze allows Customer to use the Services beyond the Order Form End Date, prior to the execution of a renewal Order Form, the terms of the Agreement (including its DPA) shall apply to such use.\n 9.4 Termination for Cause. A party may terminate the applicable Order Form(s) hereunder and/or this Agreement for cause: (a) upon thirty (30) days’ written notice to the other party of a material breach by the other party if such breach remains uncured at the expiration of such period; or (b) subject to applicable law, immediately if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors. ","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%209.1%20Term%20of,benefit%20of%20creditors.%20","char_start":24563,"char_end":26170}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 5.1 Definition of Confidential Information . As used herein, “ Confidential Information ” means all confidential and proprietary information of a party, or any of its Affiliates (“ Disclosing Party ”), disclosed to the other party, or any of its Affiliates, (“ Receiving Party ”) that is marked or designated as “Confidential” and/or “Proprietary”, or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including, without limitation, all information and data relating to the provision of the Services, a party’s business and marketing plans, technology and technical information, product designs, and business processes. The terms and conditions of this Agreement are the Confidential Information of both parties, the pricing and other terms reflected in all Order Forms hereunder are the Confidential Information of Braze, and the Customer Data is the Confidential Information of Customer. Confidential Information (except for Customer Data) shall not include any information that: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party or any third party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party; (iii) was independently developed by the Receiving Party; or (iv) is received from a third party without breach of any obligation owed to the Disclosing Party.\n 5.2 Confidentiality . ","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%205.1%20Definition%20of,5.2%20Confidentiality%20.%20","char_start":14733,"char_end":16195}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"The Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care) to not use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and except as otherwise authorized by the Disclosing Party in writing, to limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees, contractors and agents (“ Representatives ”) who need such access for purposes consistent with this Agreement and who are subject to written confidentiality obligations with the Receiving Party containing protections no less stringent than those contained herein. Notwithstanding the foregoing, each party may disclose the existence and terms of this Agreement, in confidence, to a potential purchaser of or successor to any portion of such party’s business resulting from the reorganization, spin-off, or sale of all or a portion of all of the assets of any business, division, or group of such party, and Braze may disclose the terms of this Agreement to Customer’s Affiliates in connection with the procurement of the Services by such Affiliates. Receiving Party shall be liable for any breach of this Section 5 by its Representatives. Except as otherwise provided herein, neither party shall disclose the terms of this Agreement or any Order Form to any third party other than its Representatives without the other party’s prior written consent.\n","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=The%20Receiving%20Party%20shall,prior%20written%20consent.%20","char_start":16195,"char_end":17739}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 5.3 Compelled Disclosure . If the Receiving Party is compelled by law to disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure.\n 5.4 Remedies . If the Receiving Party discloses or uses (or threatens to disclose or use) or fails to limit access to any Confidential Information of the Disclosing Party in breach of the confidentiality obligations set forth herein, the Disclosing Party shall have the right, in addition to any other remedies available to it, to seek injunctive relief to enjoin such acts, it being specifically acknowledged by the parties that any other available remedies are inadequate.","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%205.3%20Compelled%20Disclosure,available%20remedies%20are%20inadequate.","char_start":17739,"char_end":18579}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Some of the information described above is collected through our Websites and our Services using logs, cookies and/or other tracking technologies. To read more about the cookies and tracking technologies we use, please visit our Cookie Policy . You can manage your cookie consent preferences by visiting our Cookie Consent Manager .\n We also use session replay technology provided by third-party vendors to record the interactions and Personal Data of Dashboard Users and visitors to certain Websites, such as our learning management system. We and such third-party vendors may use information from these recordings, which may include the Usage and Log Data detailed above. Personal Data within these recordings may be processed for the purposes outlined in Section 2.2 (Purposes of Processing). Such recordings do not include Personal Data for which Braze is a Data Processor.\n We also collect and process technical logs containing metadata and log files of information submitted to and used within the Services, which may contain personal data of end users, for analytical, security and troubleshooting purposes as further described in Section 2.2 (Purposes of Processing).","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%20Some%20of%20the,2.2%20(Purposes%20of%20Processing).","char_start":8731,"char_end":9907}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 2.3 DISCLOSURE OF INFORMATION TO THIRD PARTIES\n We may disclose Personal Data to the following types of third parties and for the following purposes:\n Braze Affiliates - We may disclose Personal Data to Braze corporate group affiliates in connection with customer or technical support, marketing, business development, operations, account management, events or webinars, for general business purposes, in order to protect, exercise, establish or defend legal rights, where we are legally required to do so and to receive professional advice.\n Partners - If you use our Websites to register for an event or webinar organized by one of our partners, we may disclose your Personal Data to these partners to process your registration and manage your participation in the event. In such instances, our partner will process the relevant Personal Data as a separate controller and the partner’s use and control over your Personal Data will be governed by their privacy policy. We may also disclose your Personal Data to technology and solutions partners in connection with customer or technical support, marketing, business development and account management, and to our partners for marketing and personalized advertising purposes.\n Vendors – We may disclose Personal Data to third party vendors and service providers for general business purposes and to support our internal operations, including IT solutions vendors, marketing vendors, advertising vendors, consultants, and professional advisers acting as processors or controllers, including lawyers, bankers, auditors and insurers. ","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%202.3%20DISCLOSURE%20OF,auditors%20and%20insurers.%20","char_start":12307,"char_end":13889}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 4.5 CHAT TECHNOLOGIES\n We use chat technologies provided by third-party vendors that employ cookies and software code to operate the chat features you can use to communicate with us through our Websites. We and such third-party vendors may monitor, record and use information from your interactions with our Websites. This information includes details you have shared through online chats, data on sections of the Website you have visited, your IP address and your general geographic information (e.g., city, state). This Personal Data may be processed for the purposes outlined in Section 2.2 (Purposes of Processing).","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%204.5%20CHAT%20TECHNOLOGIES,2.2%20(Purposes%20of%20Processing).","char_start":21771,"char_end":22391}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Data Processing Addendum Standard Contractual Clauses Braze Sub-processors Security, Privacy and Architecture Datasheet Data Privacy Framework Notice GDPR FAQs Data Protection Technical Assistance Transparency Report You can find our privacy-related articles here ","caution":null,"provenance":{"source_url":"https://www.braze.com/legal","snapshot_sha256":"79a0ff57a91bd69a67f02713e4dfd9f0a4393de4cc6296dc0b1d28caa2f6ad6e","wayback_url":null,"deep_link":"https://www.braze.com/legal#:~:text=%20Data%20Processing%20Addendum,privacy-related%20articles%20here%20","char_start":1780,"char_end":2045}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 7.1 PERSONAL DATA DISCLOSURE\n Braze K.K. ( “Braze Japan” ) may disclose your Personal Data to Braze group affiliates and other third parties for the purposes described in Section 2.3 (Disclosure of Information to Third Parties). A list of the Braze office locations may be found at www.braze.com . The categories or items of the Personal Data that Braze Japan may disclose to a third party are the same as those described in Section 2.1 (Data Collection). When Braze Japan discloses your Personal Data to entrusted third parties, Braze Japan shall be the entity that is responsible for processing and managing your Personal Data.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%207.1%20PERSONAL%20DATA,managing%20your%20Personal%20Data.","char_start":28669,"char_end":29299}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"We may also disclose Personal Data where we believe it necessary in order to protect or exercise, establish or defend our legal rights.\n Shared Communities - Any Personal Data or other information you choose to submit in communities, forums, blogs or chat rooms on our Websites may be read, collected and used by others who visit these forums, depending on your account settings.\n Law Enforcement - We may disclose Personal Data to a third party where we are legally required to do so in order to comply with any applicable law, regulation, legal process or governmental request, including government authorities, law enforcement and others.\n Corporate Transaction Participants - We may transfer Personal Data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=We%20may%20also%20disclose,business%20to%20another%20company.","char_start":13889,"char_end":14763}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3.1 PROCESSING OF PERSONAL DATA IN THE U.S. AND ELSEWHERE\n Braze, Inc. is located in the United States ( \"U.S.\" ) and our group companies operate in Singapore, Germany, Japan, Canada, France, Australia, Indonesia, the United Kingdom ( \"UK\" ), Ireland, Romania, Brazil, South Korea and the United Arab Emirates. Braze works with vendors and partners who operate predominantly in these countries. From time to time, we may work with vendors and partners in other parts of the world where we do business. This means that when we collect your Personal Data, we may process it in any of these countries. These countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective), but we have in place appropriate safeguards and international transfer mechanisms, and we also implement a number of supplementary measures designed to better protect the Personal Data with which we are entrusted.\n Where available, Braze, Inc. complies with the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework (collectively, the “Data Privacy Framework” ) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred from the European Union, the UK, and Switzerland, as applicable, to the U.S. in reliance on the Data Privacy Framework. For more details, please read our Data Privacy Framework Notice .","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%203.1%20PROCESSING%20OF,Privacy%20Framework%20Notice%20.","char_start":14833,"char_end":16321}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" EU Data Act. To the extent Customer is subject to the EU Data Act (Regulation (EU) 2023/2854 of the European Parliament and of the Council of 13 December 2023 on harmonised rules on fair access to and use of data), the additional terms available HERE are applicable.","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%20EU%20Data%20Act.,available%20HERE%20are%20applicable.","char_start":34076,"char_end":34343}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 10.1 Relationship of the Parties . The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.\n 10.2 No Third-Party Beneficiaries . There are no third-party beneficiaries to this Agreement.\n 10.3 Beta Services . From time to time, Braze may invite Customer to try Beta Services (as defined in the Beta Terms). Customer may choose to use any such Beta Services in its sole discretion. By using any Beta Service, Customer agrees to the terms available at www.braze.com/beta-terms (“Beta Terms”) in effect as of the date of use of the Beta Services by Customer, as updated from time to time.\n 10.4 Export Control and Sanctions Compliance . The Services, the SDK and any derivatives thereof may be subject to export control and sanctions laws of the United States and other applicable government authorities. Customer will comply with and ensure that its Dashboard Users are in compliance with such laws, including without limitation, the U.S. Export Administration Regulations and U.S. sanctions (the “ Export Control and Sanctions Laws ”). Customer will not, directly or indirectly, export, re-export, transship, transfer, divert or otherwise dispose of any Braze products or related technology, or use or allow access or use of the Services: (i) to or by any Dashboard User, individual, entity, or country prohibited by the Export Control and Sanctions Laws, including, without limitation, the prohibition against exports (A) into, or to a national or resident of, any country subject to U.S. ","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%2010.1%20Relationship%20of,subject%20to%20U.S.%20","char_start":26878,"char_end":28491}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and signed by the parties. The parties agree that any term or condition stated in a Customer purchase order or in any other Customer order documentation (excluding Order Forms) is void. In the event of any conflict or inconsistency among the following documents, the order of precedence shall be: (1) the applicable Order Form, (2) any exhibit, schedule or addendum to this Agreement, and (3) the body of this Agreement. The language used in this Agreement shall be deemed to be the language chosen by both parties hereto to express their mutual intent, and no rule of strict construction against either party shall apply to rights granted herein or to any term or condition of this Agreement.\n 10.12 Counterparts . This Agreement may be executed in counterparts, which taken together shall form one legal instrument.","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=No%20modification%2C%20amendment%2C%20or,form%20one%20legal%20instrument.","char_start":33147,"char_end":34074}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 8.2 TRANSLATIONS OF OUR PRIVACY POLICY\n To the extent legally permitted, in the event of a conflict between the English version of this Privacy Policy and a translation of this Privacy Policy into another language, the English version shall prevail.","caution":null,"provenance":{"source_url":"https://www.braze.com/privacy","snapshot_sha256":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e","wayback_url":null,"deep_link":"https://www.braze.com/privacy#:~:text=%208.2%20TRANSLATIONS%20OF,English%20version%20shall%20prevail.","char_start":29940,"char_end":30190}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" THIS MAIN SUBSCRIPTION AGREEMENT GOVERNS ANY SERVICES PROVIDED BY BRAZE TO CUSTOMER. BRAZE, INC. (\"BRAZE\") MAY UPDATE THESE TERMS FROM TIME TO TIME AND BY CONTINUING TO USE ANY SERVICES PROVIDED BY BRAZE, CUSTOMER AGREES TO COMPLY WITH THESE TERMS AS UPDATED.\n In consideration of the mutual covenants and agreements contained herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:","caution":null,"provenance":{"source_url":"https://www.braze.com/terms","snapshot_sha256":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b","wayback_url":null,"deep_link":"https://www.braze.com/terms#:~:text=%20THIS%20MAIN%20SUBSCRIPTION,parties%20agree%20as%20follows%3A","char_start":213,"char_end":682}}],"disclaimer":"Informational only, not legal advice. Every finding is a verbatim quote from a fully-read, gate-verified document; verify via snapshot_sha256 + wayback_url. Partially-verified platforms show findings only from their verified document(s).","@jsonld":{"@context":"https://schema.org","@type":"Dataset","name":"Braze — AI policy risk findings","description":"Verified, cited policy findings for Braze across 13 risk surfaces.","url":"https://aipolicycompare.com/platform/braze","creator":{"@type":"Organization","name":"AIPolicyCompare","url":"https://aipolicycompare.com"},"isAccessibleForFree":true,"license":"https://aipolicycompare.com/terms","additionalProperty":[{"@type":"PropertyValue","name":"verification","value":"fully_verified"}],"variableMeasured":[{"@type":"PropertyValue","name":"output_ownership","value":"unknown","description":" 4.1 Reservation of Rights . Subject to the limited rights expressly granted hereunder, Braze reserves all intellectual property rights in and to the Services, the SDK, including any improvements, enhancements or updates thereto, and any related material provided by Braze under this Agreement, and Customer retains all intellectual property rights in and to the Customer Application(s), including any improvements, enhancements or updates thereto. Braze may use Customer’s name verbally and Customer’s name and logo in writing to identify Customer as a customer of Braze. No rights are granted to either party hereunder other than as expressly set forth herein.\n 4.2 Intellectual Property Restrictions . Customer shall not (a) modify, copy or create derivative works based on the Services, any of its features, functions or graphics, or the SDK; (b) reverse engineer the Services; or (c) alter, remove or suppress in any manner any copyright, trademark or other notices displayed by the Services or the SDK.\n 4.3 Feedback . If Customer elects to provide any suggestions, comments, improvements, ideas or other feedback relating to the Services or the SDK to Braze (collectively, “ Feedback ”), Customer acknowledges and agrees that Braze may use Feedback to modify or improve the Services or the SDK without any obligation, payment, or restriction based on intellectual property rights or otherwise.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" 6.3 THE SALE AND SHARING OF PERSONAL INFORMATION\n Like many companies, Braze uses services that employ cookies and other technologies to collect Personal Information (including the identifiers and internet activity information described in the table above) about your use of our Websites and other online services over time, which helps us to deliver behavioral advertising. In addition, we may provide your contact details to our marketing or advertising vendors for the placement of behavioral advertising. Our use of some of these services constitutes the “sale” or “sharing” of Personal Information as defined under the CCPA.\n You may opt-out of such sales or sharing by clicking on the \"Do Not Sell or Share my Personal Information\" link in the footer of our Websites and following the instructions therein. You can also opt-out of advertising cookies by visiting our Cookie Consent Manager . You can also opt out of advertising cookies by enabling Global Privacy Control ( “GPC” ) in your web browser or browser extension, which we recognize to the extent required by applicable law. Enabling GPC will automatically set your cookie settings to opt out of the sharing of Personal Information for behavioral advertising. If you choose to use GPC, you will need to turn it on for each supported browser or browser extension you use. Other than GPC, we do not recognize any “do not track” signals.\n You can opt out of other types of behavioral advertising that are not associated with cookies by visiting our Marketing Communications Preference Center. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" 2.1 Provision of Services . Braze shall make the Services available to Customer pursuant to this Agreement and all Order Forms during a Subscription Term. Customer’s purchase of the Services is not contingent upon the delivery of any future functionality or features, or dependent on any oral or written public comments made by Braze regarding future functionality or features.\n 2.2 Customer Affiliates. Customer Affiliates may use the Services purchased by Customer without signing an Order Form, if Customer sets up individuals using the Services on behalf of such Affiliate as Dashboard Users. Customer Affiliates may also purchase and use subscriptions to the Services subject to the terms of this Agreement by executing Order Forms hereunder, in which case this Agreement, as amended from time to time, shall apply to such Customer Affiliates, and such Affiliates shall be deemed the “Customer” as contemplated herein.\n 2.3 Braze Responsibilities . Braze shall: (a) provide the Services in material compliance with the Documentation; (b) use commercially reasonable efforts to make the Services available 24 hours a day, seven days a week, except for: (i) planned downtime (for which Braze shall give advance notice through the applicable status page); or (ii) a circumstance beyond Braze’s reasonable control that causes the Services to be unavailable, including without limitation: acts of nature, acts of government, civil unrest, acts of terror, pandemic/epidemic, strikes or other labor disputes (other than those involving Braze employees), hosting provider or internet service provider failures or delays, Third-Party Providers, and/or denial of service attacks; (c) provide technical, customer and onboarding support for the Services in accordance with the Order Form; and (d) provide","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" “ Affiliate ” shall mean, with respect to a party, any entity, whether incorporated or not, that directly or indirectly controls, is controlled by, or is under common control with such party or its corporate parent, where “control” (or variants of it) shall mean the direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.\n “ Customer Application ” shall mean Customer’s mobile applications or websites, as made available to its End Users.\n “ Customer Data ” shall mean data in the Services that has been submitted or collected by or on behalf of Customer, including Personal Data as defined in the DPA.\n “ Documentation ” shall mean the online documentation for the Services, accessible via http://www.braze.com/docs , including the Braze Innovation Statement, as updated from time to time.\n “ End User ” shall mean any individual whose data is maintained within the Services by Customer for customer engagement purposes.\n “ Malicious Code ” shall mean viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.\n “ Message ” shall mean any communication with End Users made by or on behalf of Customer directly or indirectly through the Services.\n “ Order Form ” shall mean the ordering document for Customer’s purchases of services from Braze or its Affiliate that are executed hereunder from time to time, including any schedules or addenda thereto.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" “ Restricted Information ” shall mean: (i) social security numbers, passport numbers, military numbers, voter numbers, driver’s license numbers, taxpayer numbers, or other government identification numbers; (ii) Protected Health Information (as defined in the U.S. Health Insurance Portability and Accountability Act of 1996 and regulations thereunder, as amended “ HIPAA ”), or similar information under other comparable laws or regulations; or (iii) credit or debit card numbers, or any related security codes or passwords, bank account numbers, or similar information.\n “ SDK ” shall mean any Software Development Kit or other similar code developed and made available by Braze for use in connection with the applicable Services.\n “ Services ” shall mean the specific proprietary and generally available software-as-a-service product(s) of Braze, specified in Customer’s Order Form.\n “ Subscription Term ” shall mean the period from the Order Form Start Date to the Order Form End Date, as set forth on an applicable Order Form.\n “ User ” or “ Dashboard User ” shall mean an individual who is authorized by Customer to use the Services. Dashboard Users may include, for example, employees of Customer or its Affiliates, consultants, contractors and agents of Customer, and third parties with whom Customer transacts business.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 2.4 Customer Responsibilities . Customer is responsible for all actions taken by Customer or its Dashboard Users in Customer’s account(s) and for Dashboard Users’ compliance with this Agreement. Customer shall: (a) have sole responsibility for the accuracy and legality of all Customer Data; (b) ensure that any user IDs, passwords, and other access credentials for the Services are kept strictly confidential and not shared with any unauthorized person; (c) promptly notify Braze of any breach of security or unauthorized use of its account; (d) use commercially reasonable attempts to comply with requests made by Braze to update various features or functionalities within the Services or the SDK to optimize performance of the Services or the SDK to customers generally; and (e) use the Services and the SDK in compliance with this Agreement, applicable Order Form(s), Braze’s Acceptable Use Policy available at: www.braze.com/aup , and all applicable laws and governmental regulations. Braze may, in its reasonable discretion, refuse to distribute Messages where the content of the Message, or the delivery of such Message to the recipient, in Braze’s reasonable opinion, violates the terms of this Agreement. Notwithstanding the foregoing, Braze has no obligation to review Message content or recipient addresses.\n 2.5 Use Guidelines . Customer shall use the Services solely for its and its Affiliates’ business purposes as contemplated by this Agreement and shall not: (a) license, sell, resell, lease, transfer, distribute, or otherwise commercially exploit or make the Services available to any third party; (b) send via, upload to, or store within the Services any Malicious Code; (c) interfere with, disrupt or threaten the security, stability, integrity or availability of the Services or","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 1.3 SCOPE OF THIS POLICY\n What is in Scope? \n This Privacy Policy applies to Braze, where we determine the purposes and means of the processing of Personal Data for our marketing or business purposes (further details below) and in such capacity, we will use the term “Data Controller” .\n What is not in Scope? \n Our Websites and Services are intended to be used by businesses and their representatives. We do not offer any products or services to individuals for personal, family or household use. All Personal Data that we process is treated as belonging to individuals in a business capacity.\n Braze’s privacy commitments to its customers, where we process Personal Data on behalf of our customers, are outlined in Braze’s agreements with such customers. In our capacity as a processor of our customers’ data, we will refer to ourselves as a “Data Processor” . Specifically, in that capacity, Braze processes Personal Data of people who interact with customer applications or websites that are offered by our customers and that have incorporated Braze technology ( “Customer Applications” ). The protections that apply to such Personal Data will be described in the individual privacy policies of those customers, and not in this Privacy Policy. If you wish to learn more about the privacy and data security practices of those customers, you should reach out to them directly. For clarity, this Privacy Policy does not cover any Personal Data that our customers choose to collect and share with Braze, where Braze is not the Data Controller, but is instead a Data Processor.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Individuals who are interested in, apply for, or are recruited for a job with Braze can find our related privacy practices described in our Candidate's Privacy Policy. For more details, please view our Candidate Privacy Policy .\n Additionally, our Websites or Services (as defined below) may contain links to other websites, applications and services maintained by third parties. The privacy and data security practices of such third-party sites and/or services are governed by the privacy statements of those third parties, and not by this Privacy Policy.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Braze affiliates.\n What type of data do we collect? \n Personal Data that we may collect includes, but is not limited to:\n Name and job title;\n Contact information such as email address, business phone number, and business address;\n Industry;\n Employer;\n Marketing subscription status;\n Audio and video recordings and notes from meetings;\n Event attendance and preferences associated with in-person event attendance, such as dietary requirements;\n Trainings and certifications;\n Downloads or engagement with Braze reports and other publications;\n Communications that we exchange with you, including when you contact us with questions or feedback, through the support portal, email, calls to our support team, our chat features, social media, survey participation, or otherwise;\n Profile picture;\n Certain information in connection with the use of the Websites by visitors and the Services by Dashboard Users, and information about your interaction with other relevant third-party pages displaying Braze content, which may include: Device Data: information may include IP address (or proxy server), device and application identification numbers, location, browser type, Internet service provider and/or mobile carrier, and operating system and system configuration information; and\n Usage and Log Data: information about Dashboard Users' or website visitors' activity on the Websites and Services, including but not limited to the pages and files viewed, actions taken, conversations through our chat features, searches, account configuration information, date/time stamps associated with usage, log files and metadata containing, associated with or referencing Dashboard Users' data.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 2.2 PURPOSES OF PROCESSING\n Braze collects Personal Data for several purposes, including:\n Enabling us to understand and engage with those who are interested in learning about our products, services, content, and company-related initiatives;\n Ensuring the security of our Websites and Services by tracking use of our Websites and Services, enforcing our terms and policies, investigating and preventing fraudulent, suspicious or illegal activities, and preventing unauthorized access to the Services;\n Providing, operating, and maintaining the Services, including troubleshooting any technical issue or bug, billing and account management purposes;\n Responding to requests for action, support or information;\n Complying with our contractual obligation to provide technical and customer success support;\n Registering office visitors to maintain the security of our offices and to ensure the confidentiality of our business activities;\n Analyzing the use of and data within the Services and Websites for trend monitoring, marketing, advertising, business development, improvements, security, and ensuring the proper functioning of such Services and Websites;\n Marketing purposes; Sending marketing communications about us and our affiliates and partners, including information about our products, promotions or events via email and other channels;\n Facilitating personalized advertising campaigns;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Carrying out internal training and research;\n Sending messages to Dashboard Users about technical alerts, updates, security notifications, and educational, administrative or transactional communications; and\n Complying and assisting with legal obligations, judicial proceedings, court orders and legal processes, pursuing remedies available to us and limiting our damages, responding to lawful requests and pursuing internal investigations.\n Where we need to collect and process Personal Data by law, or under a contract we have entered into with you, and you fail to provide the required Personal Data when requested, we may not be able to comply with our legal obligations or perform our contract with you.\n If you provide us with Personal Data relating to another person, you confirm that you have informed them of our identity, the purposes (as set out above) for which their Personal Data will be used, and that you have obtained their consent prior to sharing their Personal Data with us.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 3.2 SECURITY\n We use a number of technical, organizational and administrative security measures designed to protect the security, confidentiality and integrity of information. However, security risk is inherent in internet and information technologies and we cannot guarantee the security of your Personal Data.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 4.1 EXERCISING YOUR PRIVACY RIGHTS\n You may have the right under applicable law to request that we take certain actions in connection with Personal Data that we may have about you. Not all jurisdictions grant privacy rights, so whether or not you have any such rights, and the nature of those rights, if any, are determined by multiple factors, including your location, country, state, or place of residence. Privacy rights may include the following:\n Information: You may be able to request information about the categories of Personal Data we collect, the categories of sources from which we collect it, the purposes for which we process it, and the categories of third parties to whom we disclose it.\n Access: You may be able to request access to the Personal Data we hold about you.\n Rectification/correction : You may be able to request modification or correction of your Personal Data if it is inaccurate or incomplete.\n Erasure/deletion: You may be able to request that we delete Personal Data we hold about you.\n Restriction: You may be able to request that we restrict use of your Personal Data.\n Objection: You may be able to object to the processing of your Personal Data for direct marketing or where our legal basis for the processing is our legitimate interest.\n Portability: You may be able to request a copy of your Personal Data in a structured, commonly used, machine-readable format, to allow you to transfer your data to another provider.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Automated Decision Making: You may be able to request not to be subject to a decision based solely on automated processing, where it produces a legal or similar effect.\n If you wish to exercise any of these requests, please fill out this form . We will respond to requests from individuals wishing to exercise data protection rights applicable to them. For certain rights, such as where you request access to Personal Data, we will need to confirm your identity. To verify your identity, we will require you to provide ID, where permitted or required by applicable law. You also have the right to exercise your applicable privacy rights free from discriminatory treatment and retaliation as prohibited by applicable law. These rights are not absolute, and in certain cases we may decline or partially decline your request as permitted by law.\n You have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local supervisory authority. If you have a question about your privacy rights, please email us at [email protected] .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" PART V. LEGAL BASIS FOR PROCESSING PERSONAL DATA \n If you are from a region that requires us to have a legal basis for processing your Personal Data, our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which we collect it.\n However, we will normally collect Personal Data from you only where we have your consent to do so, where we need the Personal Data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Data from you or may otherwise need the Personal Data to protect your vital interests or those of another person.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 6.2 CATEGORIES OF PERSONAL DATA THAT WE COLLECT AND THIRD PARTIES TO WHOM THE DATA MAY BE DISCLOSED\n This chart describes our practices currently in use and in use during the past 12 months. The chart summarizes the Personal Information we collect by reference to the statutory categories specified in the CCPA, and the categories of third parties to whom we may disclose it for a business purpose. These third parties are defined in Section 2.3 (Disclosure of Information to Third Parties). Information you voluntarily provide to us, such as in free-form webforms or via email, may contain other categories of Personal Information not described below. The business/commercial purposes for which we use these categories of Personal Information listed in the below table are described above in Section 2.2 (Purposes of Processing). Our relevant data retention practices are addressed in Section 3.3 (Data Retention).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"\n Dashboard Users can also opt-out of the selling or sharing of contact details through setting preference center options available within the Services.\n While our Website and Services are not directed to children under the age of 16, we are required to inform you that we have no actual knowledge that we have sold or shared the Personal Information of California residents under 16 years of age.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Privacy Policy Cookie Policy Privacy Policy for Job Candidates Preference Center Data Subject Request Form","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"79a0ff57a91bd69a67f02713e4dfd9f0a4393de4cc6296dc0b1d28caa2f6ad6e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/legal"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 1.1 OUR COMMITMENT TO PRIVACY\n Your privacy is important to us and maintaining your trust is one of our highest priorities. This Privacy Policy provides you with a description of how we collect and use data relating to or identifying individuals ( “Personal Data” ). We also provide information on privacy rights, how to exercise these rights and how to contact us with any questions.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" PART VI. IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS \n If you are a California resident, this section applies to you in addition to the rest of the Privacy Policy. It provides more detail on how we collect, use and disclose Personal Information of California residents in operating our business, and their rights with respect to that Personal Information. For purposes of this Part VI, Personal Information has the meaning given in the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 ( “CCPA” ). However, this Part VI does not apply:\n To information exempted from the scope of the CCPA;\n To Personal Information we collect, use, and disclose on behalf of our customers as a \"service provider\" under the CCPA for purposes of providing our Services to them.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 7.2 BRAZE JAPAN’S INFORMATION\n Braze Japan’s official name, address, and the name of the representative director can be found at www.braze.co.jp/company . If you have any questions, requests, or complaints about our processing of your Personal Data or this Privacy Policy, please follow the instructions described in Section 8.3 (How to Contact Us).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 6.4 SENSITIVE PERSONAL INFORMATION AND DE-IDENTIFIED DATA\n Braze does not use or disclose Sensitive Personal Information (as defined by the CCPA) for restricted purposes that California residents have a right to limit under the CCPA.\n We do not attempt to re-identify de-identified information that we derive from Personal Information, except for the purpose of testing whether our deidentification processes comply with applicable law.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 8.3 CHILDREN\n Our Websites are not directed to individuals under the age of 16. We do not knowingly collect Personal Data from such individuals without parental consent and require our customers to fully comply with applicable laws regulating the processing of Personal Data of children under the age of 16. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us by using the information in Section 8.3 (How to Contact Us) and we will take steps to delete such Personal Data from our systems.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 2.1 DATA COLLECTION\n The Personal Data that Braze collects will be determined by your interaction with Braze, our partners, Braze publications and other sources.\n How and where do we collect data? \n Braze collects Personal Data from prospects, customers, participants at our trainings, certifications and events, business partners and vendors (if they are natural persons), their respective employees, advisors, and/or consultants, along with the data of whomever our customers have authorized to use free and/or paid versions of Braze's services under a main subscription agreement or equivalent (the “Services” ) on their behalf (collectively, “Individuals” ), who:\n Visit www.braze.com , Braze Bonfire and other websites owned and/or operated by Braze (collectively, the “Websites” );\n Visit our offices;\n Receive/send communications from/to us, including via mail, email, phone call, Slack, chat features of our Websites, support tickets, SMS, MMS or other digital messages;\n Use our Services as an authorized user (for example, an employee of one of our customers who has been given a login to access our Services) ( \"Dashboard User\" );\n Register for, attend and/or otherwise take part in our events, webinars, contests, trainings and certification courses;\n Download or otherwise engage with Braze content and publications, such as viewing our videos, reading content on our Websites, or interacting with our chat bot;\n Submit requests for an action, support or information;\n Participate in meetings or events;\n Engage with our resellers or partners;\n Work at partners or suppliers of Braze and interact with our company in the course of doing business or contemplating doing business with us; or\n Otherwise directly interact with Braze.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 1.2 INTRODUCTION TO BRAZE\n Braze is a U.S. company, headquartered in New York, with global operations. A reference to “Braze” , “we” , “us” or the “Company” is a reference to Braze, Inc. and the relevant affiliate(s) involved in the processing activity.\n Braze is a lifecycle engagement platform for companies around the world, supporting stronger relationships between brands and their clients, primarily by leveraging first party data to personalize and automate lifecycle marketing campaigns through first party channels, such as email, SMS, mobile and web push notifications, and in-app/in-browser messaging.\n More information about Braze can be found at www.braze.com .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 4.3 MARKETING AND ADVERTISING\n At any time, you have the right to opt-out of marketing communications that we send, or object to the use of your personal data for personalized advertising. You can exercise these rights by visiting the Braze Preference Center or by using the contact details provided under Section 8.3 (How to Contact Us). To the extent available in the relevant Service, Dashboard Users may exercise this right through preference center options within the Services. Where applicable, you may also opt-out through unsubscribe options available within the marketing communication itself.\n Please note that opting-out of the receipt of marketing communications or objecting to the use of your personal data for personalized advertising does not opt you out of receiving important business communications related to your current relationship with us, such as communications about event registrations, service announcements or security information.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 4.6 SMS, MMS AND OTHER DIGITAL MESSAGES\n We may send SMS, MMS or other digital messages to you that you have consented to receive. You can text STOP at any time to cancel. You’ll receive a one-time opt-out confirmation message. For more information, please see our Messaging Terms .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 8.4 HOW TO CONTACT US\n If you would like to update your preferences with regards to our marketing communications to you, you can do this in our Preference Center .\n If you have a request regarding Braze’s processing of your Personal Data, please fill out this form .\n If you would like to manage your cookie settings, please visit our Cookie Consent Manager .\n If you have any questions about this Privacy Policy, if you have a complaint, or would like to contact our DPO, you may contact us at:\n [email protected] \n or\n Braze, Inc.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Braze collects Personal Data from a variety of sources, such as from:\n The Individual who is the subject of such Personal Data, including in their use of the Websites and the Services;\n Publicly available sources, such as an individual’s social media account, online communities, forums, blogs or chat rooms;\n Our business partners;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" For individuals interested in learning more about how we handle personal data related to job applications and recruitment, please refer to our Candidate Privacy Policy for detailed information on our privacy practices. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 6.1 YOUR CALIFORNIA PRIVACY RIGHTS\n As a California resident, you have information, access, rectification/correction, erasure/deletion, and non-discrimination rights as described in Part IV (Your Privacy Rights). In addition, you have the right to opt-out of the “sale” or “sharing” of Personal Information as those terms are defined by the CCPA.\n If you have appointed an authorized agent to act on your behalf, your authorized agent may exercise these rights on your behalf upon our verification of the agent’s identity and our receipt of a copy of a valid power of attorney given to your authorized agent pursuant to applicable California law. If you have not provided your agent with such a power of attorney, we may ask you and/or your agent to take additional steps permitted by law to verify that your request is authorized, such as providing information required to verify your identity, and/or confirming that you have given the authorized agent permission to submit the request.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 8.1 CHANGES TO OUR PRIVACY POLICY\n If we change our Privacy Policy, we will update the “Last Updated” date at the top of this webpage. We encourage you to review this Privacy Policy frequently to stay informed of the latest modifications.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 4.4 COOKIES AND OTHER TRACKING TECHNOLOGIES\n You can manage your cookie preferences by visiting our Cookie Consent Manager . Please see our Cookie Policy for further information on cookies and other tracking technologies.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 4.2 PRIVACY RIGHTS AND BRAZE CUSTOMERS\n Braze customers may collect Personal Data through their websites or applications and send that data to the Braze Services. Where you wish to enforce any of your rights in respect of such data, we encourage you to contact the customer who provides you with the Customer Application, as this will be the quickest way to have your request processed. Where you submit a request about a Braze customer and you are able to identify the customer, we will forward your request to the customer to handle.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"Braze will not be liable in any manner for any Restricted Information received from or on behalf of Customer in breach of this Agreement.\n 2.6 Protection of Customer Data . Braze will maintain administrative, physical and technical safeguards designed to protect the confidentiality and integrity of Customer Data. Braze will only access, use, process, modify, delete or disclose Customer Data (a) to provide the Services in accordance with this Agreement and the Documentation, (b) to provide support services and prevent or address security, service or technical problems, (c) as compelled by law in accordance with the Confidentiality section below or as required under applicable law, or (d) as expressly permitted in writing by Customer. In order to provide Customer with accurate analytical data and optimal performance of the Services, Customer hereby instructs Braze to remove unused or unusable Customer Data in accordance with the Braze data retention policy set forth in the Documentation. The parties agree to comply with the terms of the data processing addendum at https://www.braze.com/dpa/ (“ DPA ”).\n 2.7 Protection of the Services . In the event that Customer is in breach of Customer’s obligations under Section 2, Braze may suspend Customer or Dashboard User access to the Services. Braze will notify Customer of any such suspension in advance, except where Braze reasonably believes the violation is willful, or in an urgent or emergency situation, and work with Customer in good faith to resolve the breach. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" the data contained therein; (d) attempt to gain unauthorized access to the Services or its related systems or networks; (e) use the Services to establish an individual’s eligibility for credit, employment or insurance; (f) access or provide access to a Dashboard User to the Services or the SDK for competitive purposes; or (g) submit to the Services or use the Services to collect, store or process Restricted Information. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"To the extent permitted by applicable law, Braze will have no liability for any such suspension made in good faith. Unless this Agreement has been terminated, Braze will restore Customer or Dashboard User access to the Services following resolution of the breach.\n 2.8 Third-Party Providers. Customers may elect to use a third-party provider chosen by Customer whose service or functionality interoperates with the Services, at Customer’s sole discretion, in connection with Customer’s use of the Services (“ Third-Party Provider ”). Any use of a Third-Party Provider by Customer, and any exchange of data between Customer and the Third-Party Provider is solely between Customer and the Third-Party Provider. Braze makes no warranty of any kind nor offers any support with respect to any Third-Party Provider service or functionality used by Customer in connection with the Services. Braze is not responsible for any disclosure, modification or deletion of Customer Data arising from such Third-Party Provider’s access to the Services and/or Customer Data. Customer shall comply with any agreement it has in place with such Third-Party Provider.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" the Services in compliance with applicable laws except to the extent any breach of the Agreement by Customer causes Braze to be in violation of applicable law.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"sanctions or similar export restrictions (currently, Cuba, Iran, Syria, North Korea and the regions of Crimea, Luhansk and Donetsk in Ukraine), or (B) to or by anyone on the U.S. Treasury Department’s list of Specially Designated Nationals, the U.S. Department of Commerce’s Denied Persons List or Entity List, or other export control lists; or (ii) for any purpose prohibited by the Export Control and Sanctions Laws, including, without limitation, nuclear, chemical or biological weapons proliferation or development of missile technology. It is Customer’s sole responsibility to ensure that it and its Dashboard Users comply with the Export Control and Sanctions Laws with regard to the use of Services or the SDK. Any use of the Services or the SDK by Customer or its Dashboard Users that, in Braze’s reasonable judgment, is unlawful may result in immediate suspension or termination of the Services. Braze will have no liability for any such suspension made in good faith.\n 10.5 Anti-Corruption . Neither party has received or been offered any illegal or improper bribe, kickback, payment, gift or thing of value from an employee or agent of the other party in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If Customer learns of any violation of the restrictions set forth in this Section, it will use reasonable efforts to promptly notify Braze’s Legal Department at [email protected] with email subject (in English) “Braze violation of anti-corruption obligations.”\n 10.6 Notices . ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" 3.3 DATA RETENTION\n We will retain Personal Data we collect from you for so long as we have an ongoing legitimate business need to do so (in connection with the purposes set out in Part II above). We determine the appropriate retention period for Personal Data on the basis of the purpose for which we process the Personal Data, the amount, nature and sensitivity of your Personal Data processed, the potential risk of harm from unauthorized use or disclosure of your Personal Data and whether we can achieve the purposes of the processing through other means, as well as on the basis of applicable legal requirements (such as applicable statutes of limitation). When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymize it.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":" 3.1 Fees. Customer shall pay all fees specified in all Order Forms hereunder. Except as otherwise specified herein or in an Order Form, (i) fees are based on the Services subscription(s) purchased and not actual usage; (ii) payment obligations are non-cancelable; (iii) fees paid are non-refundable, except pursuant to Section 9.4 (Termination for Cause); and (iv) the subscription entitlement(s) purchased cannot be decreased during the relevant Subscription Term.\n 3.2 Invoicing and Payment. Except as otherwise provided, all fees are quoted and payable in United States dollars. Fees for Services will be invoiced electronically: (i) in advance, and (ii) monthly in arrears for excess usage, if applicable, and in both cases, in accordance with the applicable Order Form. Customer is responsible for maintaining complete and accurate billing and contact information.\n 3.3 Overdue Payments. Braze may impose late fees as contemplated in each Order Form. If Customer’s account is 30 days or more overdue, Braze may, in addition to any of its other rights or remedies, upon written notice, suspend Customer’s access to the Services and provision of any associated services until such amounts are paid in full. If Customer’s account is 60 days or more overdue, with prior written notice, Braze may terminate this Agreement and any or all outstanding Order Forms and Customer shall not be entitled to a refund of any prepaid fees, but shall remain obligated to pay unpaid fees owed, even if not yet invoiced, including any overages to entitlements, all as set forth on Customer's Order Forms.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" 6.1 Braze Warranties . Braze represents and warrants that the functionality and overall security of the Services will not be materially decreased during a Subscription Term. In the event of a breach of this Section 6.1, Customer’s exclusive remedy shall be as provided in the “Termination for Cause” section below.\n 6.2 Disclaimer . EXCEPT AS OTHERWISE SPECIFICALLY PROVIDED HEREIN, TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRAZE EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES, WITH RESPECT TO THE SERVICES OR THE SDK, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW, CUSTOM, PRIOR ORAL OR WRITTEN STATEMENTS, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. NO REPRESENTATION OR STATEMENT, INCLUDING, WITHOUT LIMITATION, STATEMENTS REGARDING CAPACITY, SUITABILITY FOR USE OR PERFORMANCE OF THE SERVICES NOT CONTAINED IN THIS AGREEMENT SHALL BE DEEMED TO BE A WARRANTY BY BRAZE. ANY OUTPUT IS PROVIDED “AS IS”. BRAZE MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS OR RELIABILITY OF OUTPUT OR THAT IT DOES NOT VIOLATE THIRD-PARTY RIGHTS OR APPLICABLE LAW. BRAZE SHALL HAVE NO LIABILITY FOR OUTPUT AND/OR ACTIONS TAKEN BY CUSTOMER BASED ON THE OUTPUT.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" 7.1 Indemnification by Braze. Subject to Section 8 below, Braze shall defend, indemnify and hold Customer harmless from any damages, losses, costs, attorney fees and finally awarded judgements or for amounts paid by Customer under a settlement approved by Braze in writing, arising from any claims, demands, suits or proceedings made or brought by a third party (“ Claims ”) against Customer alleging (a) a breach by Braze of its confidentiality obligations under Section 5 hereof; (b) gross negligence or willful misconduct by Braze, or (c) that the Services or the SDK infringe or misappropriate US intellectual property rights of such third party. If Braze receives information about an infringement or misappropriation claim related to any part of the Services or the SDK, Braze may in its discretion and at no cost to Customer (i) modify the Services or the SDK so that they no longer infringe, without breaching Braze’s warranties under “Braze Warranties” above, (ii) obtain a license for Customer’s continued use of the Services or the SDK in accordance with this Agreement, or if (i) and (ii) are not reasonably practicable, then (iii) terminate Customer’s subscriptions for the Services upon 30 days’ written notice and refund Customer any prepaid fees covering the remainder of the term of the terminated subscriptions. Braze shall have no obligation to indemnify or defend Customer to the extent any Claim arises from Customer’s use of any Third-Party Provider’s services, or Customer’s use of the Services or the SDK in breach of this Agreement.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"Notwithstanding the foregoing, either party may assign this Agreement in its entirety (including all Order Forms), without consent of the other party, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other party. Any attempt by a party to assign its rights or obligations under this Agreement in breach of this Section shall be void and of no effect. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.\n 10.10 Governing Law . This Agreement shall be governed exclusively by the internal laws of the State of New York, without regard to its conflicts of laws rules. The state and federal courts located in the State of New York, District of Manhattan, New York City, shall have exclusive jurisdiction to adjudicate any dispute arising out of or relating to this Agreement. Each party consents to the exclusive jurisdiction of such courts. Each party also waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.\n 10.11 Entire Agreement . This Agreement is the entire agreement between the parties regarding Customer’s use of the Services or SDK, and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"All notices under this Agreement shall be sent in writing via email. Notices of termination or of an indemnifiable claim (“ Legal Notices ”) shall be identified as Legal Notices. Legal Notices to Braze shall be addressed to the attention of its General Counsel at [email protected] with email subject (in English) “Legal Notice”. Legal Notices to Customer shall be addressed to the attention of its legal department. Billing-related notices to Customer shall be addressed to the relevant billing contact designated by Customer. All other notices to Customer will be addressed to the relevant Services system administrator or any other appropriate contact designated by Customer.\n 10.7 Waiver and Cumulative Remedies . No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right. Other than as expressly stated herein, the remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity.\n 10.8 Severability . Any provision of this Agreement which is prohibited and unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof or affecting the validity or enforceability of such provisions in any other jurisdiction.\n 10.9 Assignment . Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld, conditioned or delayed). ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" 3.4 Payment Disputes. Braze shall not exercise its rights under the “Overdue Payments” section above if Customer is disputing the applicable charges reasonably and in good faith and is cooperating diligently to resolve the dispute.\n 3.5 Taxes. Unless otherwise stated, Braze’s fees do not include any direct or indirect local, state, provincial, federal or foreign taxes, levies, duties or similar governmental assessments of any nature, including value-added, use, sales or withholding taxes collected by any jurisdiction whatsoever (collectively, “ Taxes ”). If Braze has the legal obligation to pay or collect Taxes for which Customer is responsible under this Section, the appropriate amount shall be invoiced to and paid by Customer, unless Customer provides Braze with a valid tax exemption certificate authorized by the appropriate taxing authority. Customer is responsible for paying all Taxes associated with its purchases hereunder. For clarity, Braze is solely responsible for taxes assessable against it based on its income, property and employees.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" 7.2 Indemnification by Customer . Subject to Section 8 below, Customer shall defend, indemnify and hold Braze harmless from any damages, losses, costs, attorney fees and finally awarded judgements or for amounts paid by Braze under a settlement approved by Customer in writing, arising from any Claims against Braze alleging (a) violation of applicable law arising from Customer’s use of the Services or the SDK in breach of this Agreement; (b) that Customer Data infringes or misappropriates the intellectual property rights of a third party; (c) a breach by Customer of its confidentiality obligations under Section 5 hereof; (d) gross negligence or willful misconduct by Customer; or (e) a breach of any applicable Third-Party Provider terms of use arising from Customer’s use of such Third-Party Provider services in connection with the Services.\n 7.3 Procedure . The party seeking indemnification must: (a) promptly notify the indemnifying party in writing of the applicable Claim for which indemnification is sought; provided, that failure to notify shall not relieve a party of its indemnification obligations unless the indemnifying party has been materially prejudiced thereby; (b) give the indemnifying party sole control of the defense and settlement of the Claim (except that the indemnifying party may not settle a Claim unless it unconditionally releases the indemnified party of all liability); and (c) provide the indemnifying party with all non-monetary assistance, information and authority reasonably required for the defense and settlement of such Claim.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" 7.4 Exclusive Remedy. This “Mutual Indemnification” section states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for any type of Claim described in this Section.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"If Customer terminates this Agreement for cause as described herein, Braze shall refund Customer any prepaid fees covering the remainder of the Subscription Term after the date of termination, net of any amounts still owed to Braze. In any event, Customer shall not be relieved of its obligation to pay any fees accrued or payable to Braze prior to the effective date of termination. If Braze terminates this Agreement for cause as described herein, Customer shall remain obligated to pay all fees owed for the remainder of the Subscription Term.\n 9.5 Surviving Provisions . Section 1 and Sections 3 through 10 shall survive any termination or expiration of this Agreement.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" 8.1 Limitation of Liability. TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY’S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL EXCEED THE AMOUNT PAID OR PAYABLE BY CUSTOMER HEREUNDER IN RESPECT OF THE TWELVE-MONTH TERM IN WHICH THE INCIDENT GIVING RISE TO LIABILITY OCCURRED, PROVIDED THAT IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER HEREUNDER. THE ABOVE LIMITATIONS WILL NOT LIMIT CUSTOMER’S PAYMENT OBLIGATIONS HEREUNDER.\n 8.2 Exclusion of Indirect Damages. IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS OR BUSINESS OPPORTUNITIES, LOSS OF USE, LOSS OF REVENUE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, LOSS OF DATA OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR COVER DAMAGES OF ANY KIND OR NATURE HOWEVER CAUSED AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" 9.1 Term of Agreement . This Agreement commences on the Effective Date and continues until all Order Forms entered into hereunder have terminated or expired pursuant to the terms hereof and subject to Sections 9.3 and 9.4 below.\n 9.2 Term of Subscriptions . Unless the relevant Order Forms and/or this Agreement are earlier terminated pursuant to this Agreement, subscriptions to the Services commence on the Order Form start date and continue for the Subscription Term. Subscriptions automatically renew for additional periods equal to the expiring Subscription Term. Braze will provide sixty (60) days’ advance notice of automatic renewal, including any price increase not to exceed 7%. Either party may give the other written notice that subscriptions shall not automatically renew, at least 30 days prior to the end of the relevant Subscription Term.\n 9.3 Continued Use. In the event that Braze allows Customer to use the Services beyond the Order Form End Date, prior to the execution of a renewal Order Form, the terms of the Agreement (including its DPA) shall apply to such use.\n 9.4 Termination for Cause. A party may terminate the applicable Order Form(s) hereunder and/or this Agreement for cause: (a) upon thirty (30) days’ written notice to the other party of a material breach by the other party if such breach remains uncured at the expiration of such period; or (b) subject to applicable law, immediately if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":" 5.1 Definition of Confidential Information . As used herein, “ Confidential Information ” means all confidential and proprietary information of a party, or any of its Affiliates (“ Disclosing Party ”), disclosed to the other party, or any of its Affiliates, (“ Receiving Party ”) that is marked or designated as “Confidential” and/or “Proprietary”, or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including, without limitation, all information and data relating to the provision of the Services, a party’s business and marketing plans, technology and technical information, product designs, and business processes. The terms and conditions of this Agreement are the Confidential Information of both parties, the pricing and other terms reflected in all Order Forms hereunder are the Confidential Information of Braze, and the Customer Data is the Confidential Information of Customer. Confidential Information (except for Customer Data) shall not include any information that: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party or any third party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party; (iii) was independently developed by the Receiving Party; or (iv) is received from a third party without breach of any obligation owed to the Disclosing Party.\n 5.2 Confidentiality . ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":"The Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care) to not use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and except as otherwise authorized by the Disclosing Party in writing, to limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees, contractors and agents (“ Representatives ”) who need such access for purposes consistent with this Agreement and who are subject to written confidentiality obligations with the Receiving Party containing protections no less stringent than those contained herein. Notwithstanding the foregoing, each party may disclose the existence and terms of this Agreement, in confidence, to a potential purchaser of or successor to any portion of such party’s business resulting from the reorganization, spin-off, or sale of all or a portion of all of the assets of any business, division, or group of such party, and Braze may disclose the terms of this Agreement to Customer’s Affiliates in connection with the procurement of the Services by such Affiliates. Receiving Party shall be liable for any breach of this Section 5 by its Representatives. Except as otherwise provided herein, neither party shall disclose the terms of this Agreement or any Order Form to any third party other than its Representatives without the other party’s prior written consent.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":" 5.3 Compelled Disclosure . If the Receiving Party is compelled by law to disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure.\n 5.4 Remedies . If the Receiving Party discloses or uses (or threatens to disclose or use) or fails to limit access to any Confidential Information of the Disclosing Party in breach of the confidentiality obligations set forth herein, the Disclosing Party shall have the right, in addition to any other remedies available to it, to seek injunctive relief to enjoin such acts, it being specifically acknowledged by the parties that any other available remedies are inadequate.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Some of the information described above is collected through our Websites and our Services using logs, cookies and/or other tracking technologies. To read more about the cookies and tracking technologies we use, please visit our Cookie Policy . You can manage your cookie consent preferences by visiting our Cookie Consent Manager .\n We also use session replay technology provided by third-party vendors to record the interactions and Personal Data of Dashboard Users and visitors to certain Websites, such as our learning management system. We and such third-party vendors may use information from these recordings, which may include the Usage and Log Data detailed above. Personal Data within these recordings may be processed for the purposes outlined in Section 2.2 (Purposes of Processing). Such recordings do not include Personal Data for which Braze is a Data Processor.\n We also collect and process technical logs containing metadata and log files of information submitted to and used within the Services, which may contain personal data of end users, for analytical, security and troubleshooting purposes as further described in Section 2.2 (Purposes of Processing).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" 2.3 DISCLOSURE OF INFORMATION TO THIRD PARTIES\n We may disclose Personal Data to the following types of third parties and for the following purposes:\n Braze Affiliates - We may disclose Personal Data to Braze corporate group affiliates in connection with customer or technical support, marketing, business development, operations, account management, events or webinars, for general business purposes, in order to protect, exercise, establish or defend legal rights, where we are legally required to do so and to receive professional advice.\n Partners - If you use our Websites to register for an event or webinar organized by one of our partners, we may disclose your Personal Data to these partners to process your registration and manage your participation in the event. In such instances, our partner will process the relevant Personal Data as a separate controller and the partner’s use and control over your Personal Data will be governed by their privacy policy. We may also disclose your Personal Data to technology and solutions partners in connection with customer or technical support, marketing, business development and account management, and to our partners for marketing and personalized advertising purposes.\n Vendors – We may disclose Personal Data to third party vendors and service providers for general business purposes and to support our internal operations, including IT solutions vendors, marketing vendors, advertising vendors, consultants, and professional advisers acting as processors or controllers, including lawyers, bankers, auditors and insurers. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" 4.5 CHAT TECHNOLOGIES\n We use chat technologies provided by third-party vendors that employ cookies and software code to operate the chat features you can use to communicate with us through our Websites. We and such third-party vendors may monitor, record and use information from your interactions with our Websites. This information includes details you have shared through online chats, data on sections of the Website you have visited, your IP address and your general geographic information (e.g., city, state). This Personal Data may be processed for the purposes outlined in Section 2.2 (Purposes of Processing).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Data Processing Addendum Standard Contractual Clauses Braze Sub-processors Security, Privacy and Architecture Datasheet Data Privacy Framework Notice GDPR FAQs Data Protection Technical Assistance Transparency Report You can find our privacy-related articles here ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"79a0ff57a91bd69a67f02713e4dfd9f0a4393de4cc6296dc0b1d28caa2f6ad6e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/legal"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" 7.1 PERSONAL DATA DISCLOSURE\n Braze K.K. ( “Braze Japan” ) may disclose your Personal Data to Braze group affiliates and other third parties for the purposes described in Section 2.3 (Disclosure of Information to Third Parties). A list of the Braze office locations may be found at www.braze.com . The categories or items of the Personal Data that Braze Japan may disclose to a third party are the same as those described in Section 2.1 (Data Collection). When Braze Japan discloses your Personal Data to entrusted third parties, Braze Japan shall be the entity that is responsible for processing and managing your Personal Data.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"We may also disclose Personal Data where we believe it necessary in order to protect or exercise, establish or defend our legal rights.\n Shared Communities - Any Personal Data or other information you choose to submit in communities, forums, blogs or chat rooms on our Websites may be read, collected and used by others who visit these forums, depending on your account settings.\n Law Enforcement - We may disclose Personal Data to a third party where we are legally required to do so in order to comply with any applicable law, regulation, legal process or governmental request, including government authorities, law enforcement and others.\n Corporate Transaction Participants - We may transfer Personal Data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" 3.1 PROCESSING OF PERSONAL DATA IN THE U.S. AND ELSEWHERE\n Braze, Inc. is located in the United States ( \"U.S.\" ) and our group companies operate in Singapore, Germany, Japan, Canada, France, Australia, Indonesia, the United Kingdom ( \"UK\" ), Ireland, Romania, Brazil, South Korea and the United Arab Emirates. Braze works with vendors and partners who operate predominantly in these countries. From time to time, we may work with vendors and partners in other parts of the world where we do business. This means that when we collect your Personal Data, we may process it in any of these countries. These countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective), but we have in place appropriate safeguards and international transfer mechanisms, and we also implement a number of supplementary measures designed to better protect the Personal Data with which we are entrusted.\n Where available, Braze, Inc. complies with the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework (collectively, the “Data Privacy Framework” ) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred from the European Union, the UK, and Switzerland, as applicable, to the U.S. in reliance on the Data Privacy Framework. For more details, please read our Data Privacy Framework Notice .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" EU Data Act. To the extent Customer is subject to the EU Data Act (Regulation (EU) 2023/2854 of the European Parliament and of the Council of 13 December 2023 on harmonised rules on fair access to and use of data), the additional terms available HERE are applicable.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" 10.1 Relationship of the Parties . The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.\n 10.2 No Third-Party Beneficiaries . There are no third-party beneficiaries to this Agreement.\n 10.3 Beta Services . From time to time, Braze may invite Customer to try Beta Services (as defined in the Beta Terms). Customer may choose to use any such Beta Services in its sole discretion. By using any Beta Service, Customer agrees to the terms available at www.braze.com/beta-terms (“Beta Terms”) in effect as of the date of use of the Beta Services by Customer, as updated from time to time.\n 10.4 Export Control and Sanctions Compliance . The Services, the SDK and any derivatives thereof may be subject to export control and sanctions laws of the United States and other applicable government authorities. Customer will comply with and ensure that its Dashboard Users are in compliance with such laws, including without limitation, the U.S. Export Administration Regulations and U.S. sanctions (the “ Export Control and Sanctions Laws ”). Customer will not, directly or indirectly, export, re-export, transship, transfer, divert or otherwise dispose of any Braze products or related technology, or use or allow access or use of the Services: (i) to or by any Dashboard User, individual, entity, or country prohibited by the Export Control and Sanctions Laws, including, without limitation, the prohibition against exports (A) into, or to a national or resident of, any country subject to U.S. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and signed by the parties. The parties agree that any term or condition stated in a Customer purchase order or in any other Customer order documentation (excluding Order Forms) is void. In the event of any conflict or inconsistency among the following documents, the order of precedence shall be: (1) the applicable Order Form, (2) any exhibit, schedule or addendum to this Agreement, and (3) the body of this Agreement. The language used in this Agreement shall be deemed to be the language chosen by both parties hereto to express their mutual intent, and no rule of strict construction against either party shall apply to rights granted herein or to any term or condition of this Agreement.\n 10.12 Counterparts . This Agreement may be executed in counterparts, which taken together shall form one legal instrument.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" 8.2 TRANSLATIONS OF OUR PRIVACY POLICY\n To the extent legally permitted, in the event of a conflict between the English version of this Privacy Policy and a translation of this Privacy Policy into another language, the English version shall prevail.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"4d1e9e73b6a9a2529503e366f11b3ea7323e1c8bc549c1cf416903df2f4a6f4e"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/privacy"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" THIS MAIN SUBSCRIPTION AGREEMENT GOVERNS ANY SERVICES PROVIDED BY BRAZE TO CUSTOMER. BRAZE, INC. (\"BRAZE\") MAY UPDATE THESE TERMS FROM TIME TO TIME AND BY CONTINUING TO USE ANY SERVICES PROVIDED BY BRAZE, CUSTOMER AGREES TO COMPLY WITH THESE TERMS AS UPDATED.\n In consideration of the mutual covenants and agreements contained herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.braze.com/terms"}]}]}}