{"platform":"Freshdesk Freddy AI","slug":"freshdesk-freddy","category":"CRM & Content Operations","website":"https://www.freshworks.com/freshdesk/features/freddy-ai","risk_rating":"high","verification":"fully_verified","corpus_status":"corpus_complete","canonical":"https://aipolicycompare.com/platform/freshdesk-freddy","machine_url":"https://aipolicycompare.com/api/machine/platform/freshdesk-freddy","findings_count":345,"findings":[{"surface":"prompt_ownership","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Subject to the terms of this Agreement, Customer hereby grants to Freshworks and its Affiliates a non-exclusive, worldwide, royalty-free right to process the Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology, and to perform all related obligations owed to Customer under this Agreement, or as may be required by applicable law.","caution":"The license grant to Customer Data (which includes inputs/prompts) extends to 'improve the Freshworks Technology,' which is broader than mere service delivery. The word 'improve' could encompass model training or product development use.","provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=Subject%20to%20the%20terms,required%20by%20applicable%20law.","char_start":6152,"char_end":6534}},{"surface":"prompt_ownership","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Freshworks may freely use and incorporate into Freshworks’ products and services any suggestions, enhancement requests, recommendations, corrections, or other feedback provided by Customer or by any Users or End Users relating to Freshworks’ products or services. Feedback and any other suggestions are provided by Customer exclusively “AS IS,” in Customer’s sole discretion, and will not be used by Freshworks in any way that identifies or permits identification of Customer, its Affiliates, Users, or End Users.","caution":"Feedback provided by users can be freely used and incorporated into Freshworks' products and services with no compensation. The scope of 'feedback' is broad and could encompass user prompt-based suggestions.","provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=Freshworks%20may%20freely%20use,Users%2C%20or%20End%20Users.","char_start":8689,"char_end":9202}},{"surface":"prompt_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 4.1 The Websites may contain comments sections, discussion forums, or other interactive features (“ Interactive Areas ”) in which you may post or upload user-generated content, comments, video, photos, messages, and other materials (collectively, “ User Content ”). You are solely responsible for your use of any Interactive Areas and you use them at your own risk. Interactive Areas are available for individuals aged 13 years or older. By submitting User Content to an Interactive Area, you represent that you are 13 years of age or older and, if you are under the age of 18, you either are an emancipated minor or have obtained the legal consent of your parent or legal guardian to enter into these Terms, submit content, and participate on the Websites.\n 4.2 By submitting any User Content or participating in an Interactive Area within or in connection with the Websites, you agree that you will not upload, post or otherwise transmit any User Content that violates the Acceptable Use Policy or is protected by copyright, trademark, trade secret, right of publicity, or other proprietary right without the express permission of the owner of such copyright, trademark, trade secret, right of publicity, or other proprietary right. The burden of determining that any User Content is not protected by copyright, trademark, trade secret, right of publicity, or other proprietary right rests with you. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, trade secrets, rights of publicity, or other proprietary rights or any other harm resulting from such a submission. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=%204.1%20The%20Websites,such%20a%20submission.%20","char_start":3638,"char_end":5258}},{"surface":"prompt_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" upon any rights, including the right of privacy or right of publicity, or constitute a libel or slander against, or violate any common law or any other right of, or cause injury to, any person or entity. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=%20upon%20any%20rights%2C,person%20or%20entity.%20","char_start":8496,"char_end":8701}},{"surface":"prompt_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"a. Ownership Rights. Customer Data is Customer’s Confidential Information. Customer and its licensors retain all rights, title, and interest in and to the Customer Data and all of Customer’s Confidential Information provided under this Agreement, and Freshworks obtains no rights in the foregoing, except for the express rights granted in this Agreement. Freshworks and its licensors retain all rights, title, and interest in and to Freshworks Technology and Usage Data (as defined below). Customer acknowledges the Services are offered as online, hosted solutions, and Customer has no right to obtain a copy of the underlying computer code for any Services, except (if applicable) for any downloadable Software, in object code format. Freshworks may freely use and incorporate into Freshworks’ products and services any suggestions, enhancement requests, recommendations, corrections, or other feedback provided by Customer or by any Users or End Users relating to Freshworks’ products or services. Feedback and any other suggestions are provided by Customer exclusively “AS IS,” in Customer’s sole discretion, and will not be used by Freshworks in any way that identifies or permits identification of Customer, its Affiliates, Users, or End Users. Customer agrees its name, logo, and/or use case may be used by Freshworks in marketing materials (“ Promotional Materials ”). Promotional Materials may be for both internal and/or external purposes of Freshworks and such rights granted herein shall be worldwide, perpetual, and in any media. Customer may request that Freshworks stop the use of Promotional Materials of Customer by submitting an email to fw.insiders@freshworks.com at any time. It may take Freshworks up to thirty (30) days to process a request.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=a.%20Ownership%20Rights.%20Customer,to%20process%20a%20request.","char_start":7953,"char_end":9715}},{"surface":"prompt_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=You%20further%20grant%20to,breach%20of%20these%20Terms.","char_start":8701,"char_end":8878}},{"surface":"prompt_ownership","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distribute, sublicense (through multiple tiers) and otherwise exploit such User Content (in whole or in part) in any form, media, or technology now known or hereafter developed, without payment to you or to any third parties. Additionally, to the fullest extent permitted under applicable law, you waive your moral rights in the User Content and agree not to assert such rights against us.","caution":"Users grant Freshworks an extremely broad, perpetual, irrevocable, royalty-free license to exploit submitted content in any form with no compensation, plus a moral rights waiver. This applies to all user-submitted content on the website.","provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=By%20submitting%20User%20Content,such%20rights%20against%20us.","char_start":7433,"char_end":8096}},{"surface":"output_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 5. Intellectual Property Rights. You acknowledge that all text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software, and computer code (collectively, “ Content ”), including but not limited to the “look and feel”, layout, design, structure, color scheme, selection, combination and arrangement of the Content present on the Websites is owned by or licensed to us and that such Content is protected by copyright, trademark, trade dress and various other intellectual property and unfair competition laws.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=%205.%20Intellectual%20Property,and%20unfair%20competition%20laws.","char_start":8879,"char_end":9438}},{"surface":"output_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" a. Use of Customer Data. As between the parties, Customer retains all right, title, and interest (including any and all intellectual property rights) in and to its Customer Data and any modifications made thereto in the course of the operation of the Freshworks Technology. Subject to the terms of this Agreement, Customer hereby grants to Freshworks and its Affiliates a non-exclusive, worldwide, royalty-free right to process the Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology, and to perform all related obligations owed to Customer under this Agreement, or as may be required by applicable law. Customer is solely responsible for the accuracy, content, and legality of all Customer Data. Customer warrants it has and will have sufficient rights in the Customer Data to grant the rights to Freshworks hereunder. If Customer is subject to the US Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“ HIPAA ”), Customer may not upload protected health information (“ PHI ”) as defined by HIPAA, unless Customer has entered into a business associate agreement with Freshworks, which will govern the parties’ respective obligations with respect to any PHI uploaded by Customer to the Services, Software, and/or Mobile Apps (“ BAA ”). ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20a.%20Use%20of,(%E2%80%9C%20BAA%20%E2%80%9D).%20","char_start":5877,"char_end":7211}},{"surface":"output_ownership","risk":"medium","confidence":"low","tier":"All","verified":true,"quote":"You acknowledge that all text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software, and computer code (collectively, “ Content ”), including but not limited to the “look and feel”, layout, design, structure, color scheme, selection, combination and arrangement of the Content present on the Websites is owned by or licensed to us and that such Content is protected by copyright, trademark, trade dress and various other intellectual property and unfair competition laws.","caution":"All website Content is claimed as owned by or licensed to Freshworks. This broad claim could encompass content that users contributed or co-created on the platform.","provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=You%20acknowledge%20that%20all,and%20unfair%20competition%20laws.","char_start":8913,"char_end":9438}},{"surface":"training_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Notwithstanding anything to the contrary in this Agreement, Freshworks may collect and use any data gathered in or derived from the use of the Services (“ Usage Data ”) to develop, improve, support, and operate its products and services. Freshworks shall not share any Usage Data with a third party that includes Customer’s Confidential Information, except: (i) in accordance with Section 8 (Confidentiality), or (ii) to the extent the Usage Data is aggregated and anonymized such that it no longer directly identifies Customer or its Users.","caution":"Freshworks reserves broad rights to use Usage Data (data derived from use of the Services) to 'develop, improve, support, and operate' products and services. This could include AI/model training. The carve-out for third-party sharing is present, but internal use for development/improvement is unrestricted.","provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=Notwithstanding%20anything%20to%20the,Customer%20or%20its%20Users.","char_start":9733,"char_end":10274}},{"surface":"training_use","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech.","caution":"Call recordings are explicitly used for training speech recognition models. Consent is required from both parties, but the scope of 'product improvement' training is broad.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=For%20Freshcaller%20users%20only%3A,better%20recognize%20human%20speech.","char_start":33999,"char_end":34234}},{"surface":"training_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech.\n For Freshchat, Freshworks and Freshmarketer customers: you will have the option to opt out of analytics or tracking certain events from within these products.\n For FreshworksCRM users only: Your calls made using FreshworksCRM will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. You will have the option to opt out of analytics or tracking certain events from within FreshworksCRM.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20For%20Freshcaller%20users,events%20from%20within%20FreshworksCRM.","char_start":33998,"char_end":34761}},{"surface":"training_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"b. Usage Data. Notwithstanding anything to the contrary in this Agreement, Freshworks may collect and use any data gathered in or derived from the use of the Services (“ Usage Data ”) to develop, improve, support, and operate its products and services. Freshworks shall not share any Usage Data with a third party that includes Customer’s Confidential Information, except: (i) in accordance with Section 8 (Confidentiality), or (ii) to the extent the Usage Data is aggregated and anonymized such that it no longer directly identifies Customer or its Users.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=b.%20Usage%20Data.%20Notwithstanding,Customer%20or%20its%20Users.","char_start":9718,"char_end":10274}},{"surface":"training_use","risk":"high","confidence":"low","tier":"All","verified":true,"quote":"It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns, develop new products and services using machine learning technologies and more generally to better serve our Customers and be able to provide customized content and features.","caution":"Platform relies on 'legitimate interests' (not consent) to train algorithms and develop ML products using personal data, including potentially hosted customer data. Users may not be aware their data is used for model training.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=It%20is%20also%20in,customized%20content%20and%20features.","char_start":28199,"char_end":28653}},{"surface":"training_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" It is necessary for us to use your Personal Data in this way to fulfil our obligations in accordance with any contract that we may have with you to provide our Services. It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns, develop new products and services using machine learning technologies and more generally to better serve our Customers and be able to provide customized content and features.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20It%20is%20necessary,customized%20content%20and%20features.","char_start":28028,"char_end":28653}},{"surface":"training_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"For FreshworksCRM users only: Your calls made using FreshworksCRM will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. You will have the option to opt out of analytics or tracking certain events from within FreshworksCRM.","caution":"Same call recording training use as Freshcaller, applied to FreshworksCRM users. Opt-out for analytics is available but scope of training opt-out is unclear.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=For%20FreshworksCRM%20users%20only%3A,events%20from%20within%20FreshworksCRM.","char_start":34396,"char_end":34761}},{"surface":"commercial_use","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Customer agrees not to use the Freshworks Technology: (i) to process data on behalf of any third party other than Customer’s Users and End Users; (ii) in violation of applicable laws; (iii) to store or transmit any content that infringes upon any third party’s intellectual property rights; (iv) for competitive intelligence or performance benchmarking purposes; (v) to license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Freshworks Technology available to any third party other than Users and End Users, and then only in furtherance of its permitted business purposes as expressly permitted by this Agreement","caution":"Customers may not resell, sublicense, or commercially exploit the Freshworks Technology itself. Processing data on behalf of third parties is also restricted. This limits certain SaaS-reseller or bureau-service business models.","provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=Customer%20agrees%20not%20to,permitted%20by%20this%20Agreement","char_start":4126,"char_end":4818}},{"surface":"commercial_use","risk":"medium","confidence":"low","tier":"All","verified":true,"quote":"Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in part) in any way or through any medium for distribution, publication, or any commercial purpose.","caution":"Users are broadly prohibited from any commercial use of website Content without express prior written permission from Freshworks.","provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=Except%20with%20our%20express,or%20any%20commercial%20purpose.","char_start":9440,"char_end":9815}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in part) in any way or through any medium for distribution, publication, or any commercial purpose.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=%20Except%20with%20our,or%20any%20commercial%20purpose.","char_start":9439,"char_end":9815}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":", a Delaware corporation ( “Freshworks\" ) and the person or entity placing an order for or accessing the Service or Software ( “Customer” ). In consideration of the terms and conditions set forth below, the parties agree as follows:\n Provision of Services and Software. During the Subscription Term, Freshworks will make the Services, Software, and/or Mobile Apps available to Customer pursuant to this Agreement, the Supplemental Terms (as applicable), the applicable SOF(s), and the Documentation, and will provide such Services, Software, and/or Mobile Apps in accordance with this Agreement, the Data Processing Addendum, the BAA (if applicable), and applicable laws and government regulations. During the Subscription Term, Freshworks grants to Customer a limited, non-exclusive right to access and use the Services and Software only for its internal business purposes or in accordance with the Documentation, for up to the number of Users included in the Service Plan, or as otherwise noted in the SOF.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%2C%20a%20Delaware%20corporation,noted%20in%20the%20SOF.","char_start":1978,"char_end":2986}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" b. Acceptable Use . Customer may only use the Services, Software, and/or Mobile Apps in accordance with this Agreement, the Documentation, and subject to any use limitations indicated in the applicable SOF. Customer further agrees to comply with the Freshworks Acceptable Use and Conduct Policy, which is hereby incorporated into this Agreement.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20b.%20Acceptable%20Use,incorporated%20into%20this%20Agreement.","char_start":3755,"char_end":4101}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" c. Use Restrictions . Customer agrees not to use the Freshworks Technology: (i) to process data on behalf of any third party other than Customer’s Users and End Users; (ii) in violation of applicable laws; (iii) to store or transmit any content that infringes upon any third party’s intellectual property rights; (iv) for competitive intelligence or performance benchmarking purposes; (v) to license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Freshworks Technology available to any third party other than Users and End Users, and then only in furtherance of its permitted business purposes as expressly permitted by this Agreement; (vi) to falsely imply any sponsorship or association with Freshworks; or (vii) to decompile, reverse engineer, disassemble, reproduce, or copy or otherwise access or discover the source code or underlying program of any portion of Freshworks Technology. Further, Customer shall not: (a) remove any product identification, proprietary, copyright trademark, service mark, or other notices contained in the Freshworks Technology, unless otherwise permitted by the Documentation, (b) attempt to bypass, disable, or circumvent any security, access control, or technical protection measures, nor, with respect to the Software, attempt to break out of any virtual machine, sandbox, or console environment or gain shell‑level or other unauthorized access by any means, or (c) modify any part of the Freshworks Technology, or create a derivative work of any part thereof, or incorporate the Freshworks Technology into or with other software, except to the extent expressly authorized in writing by Freshworks or as permitted by the Documentation.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20c.%20Use%20Restrictions,permitted%20by%20the%20Documentation.","char_start":4103,"char_end":5857}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" c. Updates . Freshworks may modify the Services, Software, Mobile Apps, and Service Plans from time to time, including by adding or removing features, functions, and entitlements; provided, however, that: (i) Freshworks will not materially decrease the overall functionality of the Services, Software, Mobile Apps, and Service Plans during Customer’s Subscription Term, except where such modifications are required for data security reasons or to comply with applicable law, and (ii) any such modifications are made on a prospective and nondiscriminatory basis. Freshworks will provide reasonable notice of material updates to the Services, Software, Mobile Apps, and Service Plans by either in-product notification or e-mail. Customer agrees its purchase hereunder are neither contingent upon the delivery of any future functionality or features of the Services, Software, Mobile Apps, and/or Service Plans, nor dependent upon any oral or written comments made by Freshworks with respect thereto.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20c.%20Updates%20.,Freshworks%20with%20respect%20thereto.","char_start":10276,"char_end":11274}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"a. Fees and Payment . All charges associated with Customer’s Account (“ Fees ”) are set forth in the applicable SOF, Services, and/or Website. For credit card payments, payment is due immediately upon receipt of invoice. Customer hereby authorizes Freshworks or our authorized agents, as applicable, to bill Customer’s credit card upon subscription to the Services and/or Software (and any renewal thereof). For payments through other accepted methods, payment is due and payable, in full, within thirty (30) days from the invoice date, or as stated in the applicable SOF. Payment obligations are non-cancelable, and non-refundable, except as expressly permitted in this Agreement, regardless of utilization by the Customer. Customer will pay the Fees through an accepted payment method as specified in the applicable SOF or Website. During the Subscription Term, the Customer shall not be permitted: (i) reduce their User or Asset Unit count, or (ii) downgrade their Service Plan. Customer is responsible for providing complete and accurate billing and contact information to Freshworks and notifying Freshworks of any changes to such information.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=a.%20Fees%20and%20Payment,changes%20to%20such%20information.","char_start":12860,"char_end":14008}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" b. Late Payments . If undisputed Fees are more than thirty (30) days overdue, then, following written notification from Freshworks, Freshworks may suspend Customer’s access to the Freshworks Technology, including, without limitation, Customer’s Account, until such unpaid Fees are paid in full. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20b.%20Late%20Payments,paid%20in%20full.%20","char_start":14009,"char_end":14305}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" b. Renewal . Unless a party gives written notice of non-renewal or downgrade at least thirty (30) days prior to expiration of the relevant Subscription Term, Service Plans will automatically renew at the same number of Users and at the same Service Plan (including any add-ons), for a period equal to the previous Subscription Term.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20b.%20Renewal%20.,the%20previous%20Subscription%20Term.","char_start":17903,"char_end":18236}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" c. Payment Disputes . Freshworks will not exercise its rights under Section 5(b) (Late Payments), Section 6(d)(i) (Suspension), or Section 6(e) (Termination for Cause) with respect to non-payment by Customer if Customer is disputing the applicable charges reasonably and in good faith and is cooperating diligently to resolve the dispute. If the parties are unable to resolve such a dispute within thirty (30) days, Freshworks will have the right to seek any remedies it may have under this Agreement, at law or in equity, irrespective of any terms that would limit remedies on account of a dispute. For clarity, any undisputed amounts must be paid in full.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20c.%20Payment%20Disputes,be%20paid%20in%20full.","char_start":14306,"char_end":14964}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" d . Applicable Taxes . The Fees do not include any taxes, levies, duties, or similar governmental assessments, including value-added, sales, use, or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “ Taxes ”). Customer agrees to pay applicable direct or indirect Taxes associated with its purchases hereunder, which, to the extent Freshworks is legally required to collect the same, will be itemized on the Freshworks invoice. If Customer has an obligation to withhold any amounts under any law or tax regime (other than U.S. income tax law), Customer will gross up the payments so Freshworks receives the amount actually quoted and invoiced. If Freshworks has the legal obligation to pay or collect Taxes for which Customer is responsible under this section, the appropriate amount will be invoiced and paid by the Customer, unless, prior to the invoice date, the Customer provides Freshworks with a valid tax exemption certificate authorized by the appropriate taxing authority. Additional information on how Freshworks may apply tax requirements can be found at https://www.freshworks.com/company/sales-and-service-tax-faqs/ . ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20d%20.%20Applicable,at%20https%3A%2F%2Fwww.freshworks.com%2Fcompany%2Fsales-and-service-tax-faqs%2F%20.%20","char_start":14965,"char_end":16146}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" e. Orders by Affiliates . Customer’s Affiliates may purchase Services and/or Software directly from Freshworks by executing an SOF which is governed by the terms of this Agreement. Such SOF will establish a new and separate agreement between the Customer’s Affiliate and the Freshworks entity signing such SOF. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20e.%20Orders%20by,signing%20such%20SOF.%20","char_start":16147,"char_end":16459}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" f. Purchases from Channel Partners . Customer may procure use of any Services, Software, and/or Mobile Apps from a third-party authorized reseller of Freshworks, including third-party marketplaces (“ Channel Partner ”) pursuant to a separate agreement with the Channel Partner. Customer’s use of any Services, Software, and/or Mobile Apps procured through a Channel Partner will be subject to the terms of this Agreement, and all fees payable (including all applicable Taxes) for such use will be payable to the Channel Partner pursuant to the terms agreed to between Customer and Channel Partner. Customer understands and agrees that, if Customer purchased the Service, Software, and/or Mobile Apps subscription via a Channel Partner, service credits and refunds payable under this Agreement may be payable or applied by Channel Partner in proportion to the fees paid by Customer to the Channel Partner, and the discharge by the Channel Partner of such obligations will relieve Freshworks of the same under this Agreement.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20f.%20Purchases%20from,same%20under%20this%20Agreement.","char_start":16460,"char_end":17484}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"a. Term . This Agreement is effective as of the Effective Date (or, for online Customers, the date of sign up on the Website) and will continue through the then-current Subscription Term. Service Plans commence on the start date specified in the relevant SOF (or, for online Customers, the date of sign-up on the Website) and continue for the Subscription Term specified therein. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=a.%20Term%20.%20This,Term%20specified%20therein.%20","char_start":17522,"char_end":17902}},{"surface":"privacy_data_use","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"The parties will comply with the terms of the DPA, which is incorporated into this Agreement by this reference, with respect to the provision and processing of Personal Data as defined in the DPA. Freshworks will use appropriate technical and organizational measures in the Services to protect the Customer Data from unauthorized access, processing, loss, or disclosure. Freshworks measures are designed to provide a level of security appropriate to the risk of processing the Customer Data within the Services. Customer understands that Freshworks and its Affiliates will process Customer Data in accordance with applicable data protection laws, this Agreement, including the DPA.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=The%20parties%20will%20comply,Agreement%2C%20including%20the%20DPA.","char_start":7244,"char_end":7925}},{"surface":"privacy_data_use","risk":"high","confidence":"medium","tier":"All","verified":true,"quote":"personal data obtained from any third parties we work with in relation to our recruitment activities, including without limitation (and subject to local laws), recruitment agencies, background check providers, credit reference agencies and your referees; and\n\n details of your education, qualifications and employment history, any other personal data which is contained in any reference about you that we receive. Such information may also include special categories of personal data (such as information about your health, any medical conditions and your health and sickness records) and information relating to criminal convictions and offences (only if that information is relevant to the role you are applying for and subject to local laws).","caution":"Freshworks collects special category data (health, medical conditions) and criminal conviction data from third-party sources including background check and credit reference agencies. This is highly sensitive data subject to stricter legal bases under GDPR Article 9 and Article 10.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=personal%20data%20obtained%20from,subject%20to%20local%20laws).","char_start":12060,"char_end":12805}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation.","caution":"Using personal data for equal opportunity profiling involves processing of sensitive demographic characteristics. The scope and legal basis are not fully detailed in the notice.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=Subject%20to%20local%20laws%2C,accordance%20with%20applicable%20legislation.","char_start":12808,"char_end":12967}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"we may ask the third-party providers of those Social Platforms to find other registered users of their services who share similar interests and characteristics to you, which will be based on information that the third party holds about you and its other registered users. This is known as “lookalike” audience advertising because we are trying to show our advertising to people who “look like” you.","caution":"User data is shared with social platforms to create lookalike audiences for advertising. This is based on legitimate interests rather than consent in some jurisdictions.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=we%20may%20ask%20the,who%20%E2%80%9Clook%20like%E2%80%9D%20you.","char_start":25696,"char_end":26094}},{"surface":"privacy_data_use","risk":"high","confidence":"medium","tier":"All","verified":true,"quote":"some Hosted Data may be used as part of our analytics for the above purposes.","caution":"Hosted Data (data processed on behalf of customers) may be used for the platform's own analytics including algorithm training. This blurs the processor/controller boundary.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=some%20Hosted%20Data%20may,for%20the%20above%20purposes.","char_start":27948,"char_end":28025}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"From time to time, we may receive Personal Data about you from third party sources like databases and social media but only where we have checked that these third parties either have your consent to or are otherwise legally permitted or required to disclose your personal information to us. The types of information we obtain from such third parties include your name, e-mail address, postal address, location, designation, telephone number and we use the information we receive from these third parties to maintain and improve customer support experience, improve the accuracy of the records we hold about you and for our sales and marketing purposes.","caution":"Freshworks collects personal data from external databases and social media and uses it for sales and marketing without necessarily obtaining direct consent from the data subject. Reliance is placed on third-party consent verification.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=From%20time%20to%20time%2C,sales%20and%20marketing%20purposes.","char_start":41185,"char_end":41837}},{"surface":"privacy_data_use","risk":"low","confidence":"medium","tier":"All","verified":true,"quote":"Consent and Opt-Out: Individuals have the right to opt out of (i) the disclosure of their personal data to third parties (except when required by law) and (ii) the use of their data for purposes materially different from those for which it was originally collected or subsequently authorized.","caution":"Users have opt-out rights, which is positive, but the standard of 'materially different' purposes leaves ambiguity about what qualifies as a sufficiently different use to trigger opt-out rights.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=Consent%20and%20Opt-Out%3A%20Individuals,collected%20or%20subsequently%20authorized.","char_start":72977,"char_end":73269}},{"surface":"privacy_data_use","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"Sensitive Data: For the collection and processing of sensitive personal data (such as information on health, racial or ethnic origin, political opinions, religious beliefs, or trade union membership), we will obtain explicit opt-in consent before sharing the data with third parties or using it for a different purpose.","caution":"Explicit opt-in consent is required for sensitive data sharing, which is a strong user protection. However, the scope of 'different purpose' versus original purpose is not defined.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=Sensitive%20Data%3A%20For%20the,for%20a%20different%20purpose.","char_start":73274,"char_end":73593}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3. Registration. You may be given the opportunity to register via an online registration form and to participate in Interactive Areas (as defined below), such as forums and other community features, and to create a user account with a username and password (or other means of authentication) (“ Credentials ”) that may allow you to receive information from us and/or to participate in certain features on the Websites. We will use the information you provide in accordance with the Privacy Notice. By registering you represent and warrant that all information that you provide is current, complete, and accurate to the best of your knowledge. You agree to maintain and promptly update your information on the Websites so that it remains current, complete, and accurate. You are responsible for obtaining and maintaining all connectivity, computer software, hardware, and other equipment needed for access to and use of the Websites and all charges related to the same. You will be responsible for the confidentiality and use of your Credentials and agree not to transfer or resell your use of or access to the Websites to any third party. You agree to notify Freshworks immediately of any unauthorized use of your Credentials or any other breach of security. YOU ARE ENTIRELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR CREDENTIALS AND FOR ANY AND ALL ACTIVITIES (INCLUDING PURCHASES, AS APPLICABLE) THAT ARE CONDUCTED THROUGH YOUR ACCOUNT.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=%203.%20Registration.%20You,CONDUCTED%20THROUGH%20YOUR%20ACCOUNT.","char_start":2100,"char_end":3553}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" (D) We disclaim any and all liability of any kind for any unauthorized access to or use of your personally identifiable information. By accessing the Websites, you acknowledge and agree to our disclaimer of any such liability. If you do not agree, you should not access or use the Websites.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=%20(D)%20We%20disclaim,or%20use%20the%20Websites.","char_start":12347,"char_end":12638}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" This Notice only applies to the use of your Personal Data by us or on our behalf. It does not apply to:\n Personal Data collected by third parties during your communications/dealings with those third parties or your use of their products or services (for example, where you follow links to third party websites over which we have no control).","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20This%20Notice%20only,we%20have%20no%20control).","char_start":1905,"char_end":2247}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Personal Data processed, stored or hosted by us when we act as a Processor on behalf of our Customers in the course of providing our Services, in which case the privacy statement of the relevant Customer will apply, and our data processing agreement with such Customer will govern our processing of your Personal Data.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Personal%20Data%20processed%2C,of%20your%20Personal%20Data.","char_start":2249,"char_end":2568}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Freshworks is committed to protecting your privacy. This Privacy Notice (“ Notice ”) outlines how Freshworks processes Personal Data in the course of our business activities, including through our website at https://www.freshworks.com/ (“ Website ”) and our Services.\n This Notice explains Freshworks’ approach to any Personal Data that we might collect from you, or which we have obtained about you from a third party, and the purposes for which we process your Personal Data in our capacity as a Controller (i.e. when Freshworks determines the purposes and means of the processing of personal data). It also describes your rights in respect of our processing of your Personal Data. \n We process Personal Data in the countries in which we are established, including the United States, the United Kingdom and the European Economic Area (“EEA”) and in other countries where third parties that we may use are based.\n While processing Personal Data we comply with the principles and rules of the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) and to the rights of EU and UK individuals and Swiss individuals.\n When Freshworks  transfers Personal Data to a third party while acting as a controller, we retain full responsibility for ensuring that the third party‘s processing, in its role as a processor, complies with the DPF Principles. Freshworks shall remain liable under the DPF Principles if its processors process Personal Data in a manner inconsistent with the DPF Principles, unless Freshworks proves that it is not responsible for the event giving rise to the damage.\n","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Freshworks%20is%20committed,to%20the%20damage.%20","char_start":232,"char_end":1905}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 10. OPTING OUT PROCEDURE ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%2010.%20OPTING%20OUT%20PROCEDURE%20","char_start":3338,"char_end":3364}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 11. OTHER COMMUNICATIONS ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%2011.%20OTHER%20COMMUNICATIONS%20","char_start":3365,"char_end":3391}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 15. CHILDREN'S PERSONAL DATA ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%2015.%20CHILDREN%26%23x27%3BS%20PERSONAL%20DATA%20","char_start":3486,"char_end":3521}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Freshworks Inc. (company no: 4861858) is a company established under the laws of Delaware with its registered office at 16192 Coastal Highway, Lewes, Delaware 19958, USA and its principal business address can be found here . ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Freshworks%20Inc.%20(company,found%20here%20.%20","char_start":4386,"char_end":4612}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Visitors to our Offices: If you visit our office, we may process Personal Data about you that you volunteer in connection with your visit and any enquiries you make. For example, you may volunteer Personal Data when signing in as a guest. CCTV footage may also be collected for security purposes.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Visitors%20to%20our,collected%20for%20security%20purposes.","char_start":6214,"char_end":6511}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Recipients of marketing communications from us: If you are a potential lead or existing customer, we may process Personal Data about you in order to send you marketing communications.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Recipients%20of%20marketing,send%20you%20marketing%20communications.","char_start":6513,"char_end":6697}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Personnel that work for our customers, partners and suppliers (including subcontractors and personnel who work for us as freelancers or contractors). ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Personnel%20that%20work,freelancers%20or%20contractors).%20","char_start":7012,"char_end":7163}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" otherwise partner with us;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20otherwise%20partner%20with%20us%3B","char_start":7275,"char_end":7302}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We may collect, process and store your Personal Data in connection with our provision of those Services to you, our receipt of those Services from you and/or our partnership. This may include Personal Data included in any email or telephone communications or recorded on any document relating to an order for the Services.\n Job applicants: If you apply for a job with us, whether through our Website or otherwise, we will collect, process and store your Personal Data in connection with your application.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20We%20may%20collect%2C,connection%20with%20your%20application.","char_start":7306,"char_end":7811}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" WHAT LEGAL BASIS DO WE RELY ON TO PROCESS YOUR PERSONAL DATA","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20WHAT%20LEGAL%20BASIS,PROCESS%20YOUR%20PERSONAL%20DATA","char_start":9162,"char_end":9223}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Purpose: providing you with the Services. We may use, retain and process your Personal Data for the following purposes when providing our Services: \n to provide the Services.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Purpose%3A%20providing%20you,to%20provide%20the%20Services.","char_start":9299,"char_end":9474}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" to administer your account (including when you subscribe and sign-up to any of our Services)\n to assess the needs of your business to suggest suitable Services and respond to service requests, questions or concerns.\n to facilitate your transactions with other users when you use our Services. \n to prevent or respond to any misuse of our Services or Applications or any violations of our Terms and any applicable laws. \n to collect subscription fees. \n The data processed includes:\n contact information such as name, e-mail address, mailing address, IP address, geographic location, or phone number of the Account admin;\n billing information, such as credit card number and billing address details about payments made between you and us; details of Services purchased from us;\n name and e-mail address when Account admin/Agent(s) provide feedback from within the Service(s);\n unique identifiers, such as username, account number or password\n your feedback and survey responses; and\n the content of any messages you send us, including, without limitation, messages transmitted via the Services, email, telephone, or via the Website (including web-based chat interfaces).","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20to%20administer%20your,(including%20web-based%20chat%20interfaces).","char_start":9476,"char_end":10646}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Protected Classifications and Other Sensitive Data (such as date of birth or gender) ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Protected%20Classifications%20and,birth%20or%20gender)%20","char_start":60888,"char_end":60974}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We process your Personal Data for these purposes based on our legitimate interests or a third party’s legitimate interest to ensure we provide our Services in an effective, safe and efficient way. Where we process your Personal Data to administer your account, or to the extent necessary to collect your subscription fees, we do so for the purposes of our contract with you.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20We%20process%20your,our%20contract%20with%20you.","char_start":10648,"char_end":11023}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" any other information you volunteer, including during any interview or your interactions with us and contained in the resume that you submit to us;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20any%20other%20information,you%20submit%20to%20us%3B","char_start":11908,"char_end":12056}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Where we use your Personal Data in connection with recruitment, it will be in connection with us taking steps at your request to enter into a contract we may have with you or it is in our legitimate interest to use personal data in such a way to ensure that we can make the best recruitment decisions. We will not process any special (or sensitive) categories of Personal Data or Personal Data relating to criminal convictions or offences except where we are able to do so under applicable legislation or with your explicit consent.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Where%20we%20use,with%20your%20explicit%20consent.","char_start":13634,"char_end":14167}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Purpose: Freshworks hosting or managing Events and programs. From time to time, we may organize and host events for the purpose of promoting our business or other reasons. The data processed includes: \n We may process your name, email address, designation and company name to communicate with you about such events where you have specifically requested information about such events or where we have another lawful basis for sending that information to you.\n When you attend an event conducted by Freshworks, including webinars or seminars, we may collect your contact information such as name, e-mail address, phone number, designation and company name to record your attendance at the event and for related record-keeping purposes.\n If you attend any user conferences hosted by us at a physical location where we serve food and other refreshments, we collect information about your food preferences and allergies.\n You may also feature in photographs taken at our events and such photographs may appear in publications that we make available.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Purpose%3A%20Freshworks%20hosting,that%20we%20make%20available.","char_start":14171,"char_end":15216}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" When you register for any of our programs through a registration form on our Site, we may collect information such as your name, e-mail address, company name, designation, company website URL, IP address, location and contact information.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20When%20you%20register,location%20and%20contact%20information.","char_start":15218,"char_end":15457}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Purpose: Prize draws, prize competitions and other promotions. From time to time, we may run prize draws, prize competitions and other promotions on our Site and/or on our social media accounts. The data processed includes: For the purposes of administering such promotions, we may process:\n your name, e-mail address, company name, designation, company website URL, IP address, location and contact information, banking details;\n information about when your current or previous sessions started, IP address; browser type and operating system; geolocation, any other unique numbers assigned to a device and other data that is collected through your interactions with third party websites and services; and\n any other personal data volunteered by you or that we ask for in relation to your promotion entry. \n Our promotions are subject to separate terms and conditions, which you may be required to accept as a condition of entry.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Purpose%3A%20Prize%20draws%2C,a%20condition%20of%20entry.","char_start":16168,"char_end":17098}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We may post your testimonials/comments/reviews on our Websites which may contain your Personal Data. Where we use your content in connection with Services that we provide via our Website, it is in our legitimate interest to use any Personal Data that you provide to us to ensure that we provide the relevant Services in an effective way. Prior to posting the testimonial, we will obtain your consent to post your name along with the testimonial. If you do not consent, we are only allowed to use the testimonial in a fully anonymized way. If you want to revoke your consent and your testimonial to be removed, please contact us at support@freshworks.com. If we enter into a contract with you for this purpose, our legal basis may be the performance of said contract.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20We%20may%20post,performance%20of%20said%20contract.","char_start":18225,"char_end":18992}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Purpose: Newsletters. When you actively subscribe to our newsletters, we collect and store your e-mail address to share our newsletters with you.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Purpose%3A%20Newsletters.%20When,our%20newsletters%20with%20you.","char_start":18996,"char_end":19142}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" If you have requested content from us, i.e. a newsletter, it is based on consent provided by you or our legitimate interest to use your Personal Data in such a way to ensure that we process your request in an effective way.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20If%20you%20have,in%20an%20effective%20way.","char_start":19144,"char_end":19368}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" In the UK, EU and Brazil we will rely on your consent when sending marketing communications. Otherwise, it is in our legitimate interest to use your Personal Data for marketing purposes, for example to decide what marketing content we think may appeal to you or for postal or email marketing (except where we are required by applicable law to obtain your consent).","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20In%20the%20UK%2C,to%20obtain%20your%20consent).","char_start":20683,"char_end":21048}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Please see the “ Cookies and Similar technologies ” section to learn about the legal basis that we rely on to collect data via the use of cookies. https://www.freshworks.com/list-of-cookies/ Where we use your personal data to display online personal advertising to you, we rely on the consent that you have provided in respect of the collection of such data, or, subject to local law, it is otherwise in our legitimate interests to promote our Website and our Services to you.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Please%20see%20the,our%20Services%20to%20you.","char_start":22407,"char_end":22884}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Purpose: Service Analytics. We perform analytics on Personal Data that we process in order to: provide the Services, assess the needs of our Customer’s business to determine or suggest suitable Service(s); send Customers requested information about the Service(s) and improve the quality of this information; respond to customer service requests, questions and concerns and improve the quality of these responses; and for product improvement purposes. The data processed includes: Email addresses; mobile or landline telephone numbers; IP address; chat identifiers and chat content (including the contents of chatbot sessions); widgets. As set out above we are generally not a data controller of any Hosted Data – i.e. data which we process on behalf of our customers. However, some Hosted Data may be used as part of our analytics for the above purposes. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Purpose%3A%20Service%20Analytics.,the%20above%20purposes.%20","char_start":27169,"char_end":28026}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Purpose: Cookies and Similar Technologies, Mobile Applications, Usage Data, Single Sign on and Social Media. We use commonly used tools to automatically collect information that may contain Personal Data from your computer or mobile device as you visit our Websites, use our application or in general use our Services. a) Cookies and Similar Technologies. We and our third-party advertising partners use cookies, web beacons, pixel tags and similar technologies (which we generically refer to as ‘cookies’) to collect data from the devices that you use to access our Website. Data collected via these cookies are used for the purposes of:\n analyzing trends;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Purpose%3A%20Cookies%20and,purposes%20of%3A%20analyzing%20trends%3B","char_start":28657,"char_end":29315}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"to count users who have visited our Site and collect other types of information including insights about visitors’ browsing habits on the Websites; \n gathering demographic information about our user base as a whole;\n to learn what parts of our Website are most popular and what kind of features and functionalities our visitors like to see;\n to help us understand the type of marketing content that is most likely to appeal to our visitors and Customers; and\n to help us with the selection of future product and service lines, website design and to remember your preferences.\n We may receive reports from third party companies based on the use of these technologies on an individual and aggregated basis. Most web browsers support cookies and users can control the use of cookies at the individual browser level. Please note that if you choose to disable cookies, it may limit your use of certain features or functions on our Websites and Services. As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our Websites (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data. We link this automatically collected data to other data we collect about you. Please see our Cookies Policy https://www.freshworks.com/list-of-cookies/ for further information about our use of Cookies and similar technologies. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=to%20count%20users%20who,and%20similar%20technologies.%20","char_start":29347,"char_end":30884}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Cookies and Similar Technologies: Where your data is collected through the use of non-essential cookies, we rely on consent to collect your personal data and for the onward processing purpose. Please see our Cookie Policy https://www.freshworks.com/list-of-cookies/ for further details.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Cookies%20and%20Similar,https%3A%2F%2Fwww.freshworks.com%2Flist-of-cookies%2F%20for%20further%20details.","char_start":30886,"char_end":31173}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" b) Mobile Applications. When you download, install and use our Mobile Applications, we automatically collect information on the type of device you use, operating system version, and the device identifier (or “UDID”). We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This Software may record certain information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personal data you submit within Mobile Applications. When you open the Mobile Applications for the first time, you may be asked for permission to send you push notifications. If you allow this feature, our Mobile Applications will send you push notifications, for example, reminders, alerts, updates and other information. You can configure and turn off push notifications via your device settings at any time. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20b)%20Mobile%20Applications.,at%20any%20time.%20","char_start":31177,"char_end":32222}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Mobile Applications: Functionality: It is in our legitimate interest to use the data collected here in order to send error messages (if applicable) and in order to secure our Mobile Applications and to detect and resolve errors and cyberattacks. Mobile Analytics: Where we use mobile analytics software to understand the functionality of our Mobile Software on your phone, we rely on our legitimate interests in order to secure our Mobile Applications and ensure the proper functioning of our Mobile Applications and ensure the effective provision of our Services. Where this involves the use of cookies, please see the “ Cookies and Similar Technologies ” section) to learn about the legal basis that we rely on. https://www.freshworks.com/list-of-cookies/ Push notifications: In the UK, EU and Brazil, where we send push notifications about any events or promotions that we may be running and/or update you about new features to our Services we will do so on the basis of your consent. Otherwise, we will rely on our legitimate interests in doing so.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Mobile%20Applications%3A%20Functionality%3A,interests%20in%20doing%20so.","char_start":32224,"char_end":33277}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Single sign on: Where you have opted to use single sign on – it is in our legitimate interest to process your Personal Data in order to facilitate the single sign on function.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Single%20sign%20on%3A,single%20sign%20on%20function.","char_start":35752,"char_end":35928}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Where we use your Personal Data in connection with a business transition, to enforce our legal rights or to protect the rights of third parties, it is in our legitimate interest to do so. For all other purposes described in this section, we have a legal obligation to use your Personal Data to comply with any legal obligations imposed upon us, such as a court order. In some jurisdictions the applicable legal basis will be the exercise of legal rights in judicial, administrative or arbitration proceedings. We will not process any special (or sensitive) categories of Personal Data or Personal Data relating to criminal convictions or offences except where we are able to do so under applicable legislation and/ or with your explicit consent.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Where%20we%20use,with%20your%20explicit%20consent.","char_start":37860,"char_end":38606}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Purpose: Receipt of products and services from our suppliers. If we have engaged you or the organization you represent to provide us with products or services (for example, if you or the organization you represent provide us with services such as IT support or financial advice), we will collect and process your Personal Data in order to manage our relationship with you or the organization you represent, to receive products and services from you or the organization you represent and, where relevant, to provide our Services to others. The data processed includes: The Personal Data we collect from you may include your name, email address, telephone number, designation, billing address and any other personal data you volunteer which is relevant to our relationship with you or the organization you represent. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Purpose%3A%20Receipt%20of,organization%20you%20represent.%20","char_start":38610,"char_end":39426}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" It is in our legitimate interests to process your Personal Data so that we can keep our premises secure and provide a safe environment for our personnel and visitors.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20It%20is%20in,our%20personnel%20and%20visitors.","char_start":40818,"char_end":40985}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" What Personal Data we collect and how we use your Personal Data? ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20What%20Personal%20Data,your%20Personal%20Data%3F%20","char_start":40989,"char_end":41055}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" What legal basis do we rely on to process your Personal Data?","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20What%20legal%20basis,process%20your%20Personal%20Data%3F","char_start":41057,"char_end":41119}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" When processing your Personal Data received by third parties for these purposes, we will rely on the consent that you have given such third parties to share data with us. Otherwise, subject to local law, our processing activities will rely on our legitimate interests to improve our customer service and ensure our marketing databases are accurate.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20When%20processing%20your,marketing%20databases%20are%20accurate.","char_start":41840,"char_end":42189}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We use appropriate technical and organizational measures to protect the Personal Data that we collect and process. We have implemented information security policies, rules and technical measures to protect the Personal Data under our control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. In addition, all our employees and data processors (i.e. those who process your Personal Data on our behalf) are obliged to respect the confidentiality of the Personal Data of all users of our Website and those who purchase our Services. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Data.\n While information security risks are always evolving, so are the controls. The controls, so implemented, are periodically reviewed as part of internal and external audits. If you have questions about the security of your Personal Data, please contact us using the details in section 18.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20We%20use%20appropriate,details%20in%20section%2018.","char_start":48961,"char_end":49976}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" If you are an individual resident in EEA, UK or Switzerland, you have the following data protection rights regarding Collected Data:\n If you wish to exercise an y of the following rights in relation to your Personal Data (hereinafter referred to as a “ Request ”), you can do so at any time by contacting us using the details in section 18:","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20If%20you%20are,details%20in%20section%2018%3A","char_start":50070,"char_end":50411}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" If you ask us, we will confirm whether we are processing your Personal Data and, if so, provide you with a copy of that Personal Data (along with certain other details). If you require additional copies, we may charge a reasonable fee for producing those additional copies.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20If%20you%20ask,producing%20those%20additional%20copies.","char_start":50443,"char_end":50717}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" If the Personal Data we hold about you is inaccurate or incomplete, you are entitled to have it rectified. If we have shared your Personal Data with others, we will let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we will also tell you who we have shared your Personal Data with so that you can contact them.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20If%20the%20Personal,you%20can%20contact%20them.","char_start":50752,"char_end":51117}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You have the right, in certain circumstances, to obtain Personal Data you have provided to us (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer it to your chosen third party.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20You%20have%20the,your%20chosen%20third%20party.","char_start":52399,"char_end":52636}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You can ask us to stop processing your Personal Data, and we will do so, if we are: (i) relying on our own or someone else’s legitimate interest to process your Personal Data, except if we can demonstrate compelling legal grounds for the processing; or (ii) processing your Personal Data for direct marketing purposes.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20You%20can%20ask,for%20direct%20marketing%20purposes.","char_start":52664,"char_end":52983}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" If we have collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20If%20we%20have,grounds%20other%20than%20consent.","char_start":53391,"char_end":53748}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" If you are residing in France: your right to give instructions regarding the processing of your data after your death ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20If%20you%20are,after%20your%20death%20","char_start":54817,"char_end":54936}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You have the right to give instructions regarding the retention, deletion and disclosure of your Personal Data after your death. You may designate a person to carry out these instructions. This person is then entitled to be informed of the directives and to request their implementation from us.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20You%20have%20the,their%20implementation%20from%20us.","char_start":54938,"char_end":55234}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" California residents are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of personal information to third parties for their own direct marketing purposes in the preceding calendar year. We do not share your personal information with third parties for those third parties’ direct marketing purposes.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20California%20residents%20are,parties%E2%80%99%20direct%20marketing%20purposes.","char_start":58209,"char_end":58596}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"The categories we use to describe personal information are those enumerated in the CCPA. \n We may collect this personal information for the purposes described in the section above titled 'WHAT PERSONAL DATA DOES FRESHWORKS COLLECT, HOW DO WE USE YOUR PERSONAL DATA AND WHAT LEGAL BASIS DO WE RELY ON.'","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=The%20categories%20we%20use,DO%20WE%20RELY%20ON.%26%23x27%3B","char_start":60168,"char_end":60479}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Geolocation Information (such as approximate location based on your IP address) ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Geolocation%20Information%20(such,your%20IP%20address)%20","char_start":61206,"char_end":61287}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Internet or Electronic Network Activity Information (such as IP address, device identifier (e.g. Mac), cookie or tracking pixel information, browsing or search history, or diagnostic information) ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Internet%20or%20Electronic,or%20diagnostic%20information)%20","char_start":61297,"char_end":61494}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Education Information (such as education history and level of education) ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Education%20Information%20(such,level%20of%20education)%20","char_start":61732,"char_end":61806}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Inferences Drawn About You (such as user profile reflecting preferences, characteristics, psychological trends, or predispositions) ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Inferences%20Drawn%20About,trends%2C%20or%20predispositions)%20","char_start":61816,"char_end":61949}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Contacts (such as list of contacts you supply to us or that we may collect from your device with your permission) ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Contacts%20(such%20as,with%20your%20permission)%20","char_start":62064,"char_end":62179}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Residents of the States of Colorado, Connecticut, Utah, and Virginia have the following rights:\n Opt out of “sales” of personal information and use of their personal information for “targeted advertising, ” as those terms are defined under applicable law.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Residents%20of%20the,defined%20under%20applicable%20law.","char_start":66723,"char_end":66979}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Opt out of “profiling ” under certain circumstances, as defined under applicable law. (Residents of Colorado, Connecticut, and Virginia only.)","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Opt%20out%20of,Connecticut%2C%20and%20Virginia%20only.)","char_start":66981,"char_end":67124}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Confirm processing of and access to personal information under certain circumstances.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Confirm%20processing%20of,information%20under%20certain%20circumstances.","char_start":67126,"char_end":67212}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Delete personal information under certain circumstances.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Delete%20personal%20information%20under%20certain%20circumstances.","char_start":67331,"char_end":67388}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Residents of Colorado, Connecticut, and Virginia have the right to appeal a denial of their request by contacting us as described in the notice of denial.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Residents%20of%20Colorado%2C,the%20notice%20of%20denial.","char_start":69717,"char_end":69872}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You have the right to know and have access to the data we process about you.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20You%20have%20the,we%20process%20about%20you.","char_start":70897,"char_end":70974}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" If we have collected and processed your Personal Data with your consent, you can withdraw your consent at any time, for all or part of the data. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent, in case which (as other applicable situations) you have the right to know what data we can retain.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20If%20we%20have,data%20we%20can%20retain.","char_start":71678,"char_end":72165}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 1. Consent and Opt-Out: Individuals have the right to opt out of (i) the disclosure of their personal data to third parties (except when required by law) and (ii) the use of their data for purposes materially different from those for which it was originally collected or subsequently authorized.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%201.%20Consent%20and,collected%20or%20subsequently%20authorized.","char_start":72973,"char_end":73269}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3. Managing Preferences: Individuals may exercise their choices by contacting us at dpo@freshworks.com . We will process opt-out requests promptly and in accordance with applicable regulations.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%203.%20Managing%20Preferences%3A,accordance%20with%20applicable%20regulations.","char_start":73594,"char_end":73788}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 4. Access and Correction: Individuals have the right to access, correct, or delete their personal data by submitting a request to dpo@freshworks.com . We will respond within a reasonable timeframe as required by DPF guidelines.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%204.%20Access%20and,required%20by%20DPF%20guidelines.","char_start":73789,"char_end":74017}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" \"Controller\", \"Data Subject\", \"Personal Data Breach\", \"Processor\" and \"Process\" shall have the meaning given to them in the GDPR or other applicable law.\n “Account”: means any accounts or instances created by or on behalf of Customer for access to and use of any of the Service(s).\n “Affiliate”: means, with respect to a Freshworks entity, any entity that directly or indirectly controls, is controlled by, or is under common control with such Freshworks entity, whereby “control” (including, with correlative meaning, the terms “controlled by” and “under common control”) means the possession, directly or indirectly, of the power to direct, or cause the direction of the management and policies of such person, whether through the ownership of voting securities, by contract, or otherwise.\n “API”: means the application programming interfaces developed, enabled by, or licensed to Provider that permits a User to access certain functionality provided by the Service(s).\n “Apps”: mean the software applications listed on the Market Place which are created, developed, licensed, or owned by third-party developers. The term also includes any updates, upgrades and other changes to such software applications and versions thereof.\n “Documentation”: means, the then-current, generally available user documentation provided by Freshworks detailing the functionalities of the Software and the Services.\n \"GDPR\" shall mean the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the Processing of personal data and on the free movement of such data, and any legislation relating to the processing of personal data effective in the UK and/or Switzerland that is intended to replicate or maintain some or all of the","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20%22Controller%22%2C%20%22Data%20Subject%22%2C,or%20all%20of%20the","char_start":82471,"char_end":84268}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" “LGPD” means “Lei Geral de Proteção de Dados Pessoais”, which corresponds to the Brazilian data protection law no. 13.709/2018.\n “Market Place”: means an online marketplace for Apps that interoperate with the Service(s). Its Website(s) is https://www.freshworks.com/apps/ .\n “Mobile Applications”: mean the software applications created, developed, and owned by Freshworks to enable access and use of the Service(s) through mobile or other handheld devices (such as apps on iOS or Android devices).\n \"Personal Data\" means, data relating to an individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, the possession of the data controller (as defined under applicable data protection laws).\n “Processing”/“To Process”: means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.\n “Customer Data\": means all electronic data, text, messages or other materials, including, without limitation, Personal Data of Users and End Users, submitted to the Services by Customer or its Users through Customer’s Account in connection with Customer’ use of the Services. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20%E2%80%9CLGPD%E2%80%9D%20means%20%E2%80%9CLei,of%20the%20Services.%20","char_start":84354,"char_end":85805}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"a. Customer Account. Customer may need to register for an Account to place orders or access or receive certain Services. Customer will keep its Account information current and accurate so Freshworks may send notices, statements, and other information to Customer via email or through its Account. Customer will be responsible for maintaining the confidentiality of User login information and credentials for accessing the Services and will notify Freshworks promptly of any loss, misuse, or unauthorized disclosure of such login information and/or credentials of which Customer becomes aware. Freshworks and its Affiliates will not be liable for any damage or loss that may result from Customer’s breach of the foregoing obligations. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=a.%20Customer%20Account.%20Customer,the%20foregoing%20obligations.%20","char_start":3019,"char_end":3753}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" b. Data Security and Privacy. The parties will comply with the terms of the DPA, which is incorporated into this Agreement by this reference, with respect to the provision and processing of Personal Data as defined in the DPA. Freshworks will use appropriate technical and organizational measures in the Services to protect the Customer Data from unauthorized access, processing, loss, or disclosure. Freshworks measures are designed to provide a level of security appropriate to the risk of processing the Customer Data within the Services. Customer understands that Freshworks and its Affiliates will process Customer Data in accordance with applicable data protection laws, this Agreement, including the DPA. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20b.%20Data%20Security,including%20the%20DPA.%20","char_start":7213,"char_end":7926}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" “Customer Data” means all electronic data, text, messages or other materials, including, without limitation, Personal Data of Users and End Users, submitted to the Services by Customer or its Users through Customer’s Account in connection with Customer’ use of the Services. \n “Data Processing Addendum” or \n “DPA” means the Freshworks’ Data Processing Addendum available at https://www.freshworks.com/data-processing-addendum/ as updated from time to time.\n “Documentation” means the then-current, generally available user documentation provided by Freshworks detailing the functionalities of the Services and Software.\n “End User” means any person or entity other than Customer or Customer’s Users with whom Customer interacts using the Services or Software.\n “Freshworks Technology” means: (i) the Services, Software, Mobile Apps, Documentation, Freshworks’ APIs, Freshworks’ website(s), and any content published on the Freshworks’ websites, (ii) any Freshworks training materials, support materials, templates, tools, methodologies, and (iii) any modifications or derivative works of the foregoing. \n “Marketplace User Terms” means the Freshworks Marketplace User specific terms located currently at https://www.freshworks.com/marketplace-user-terms/ , as updated from time to time.\n “Mobile Apps” means the Freshworks-branded Software applications provided by Freshworks to enable access to and use of the Services through mobile or other handheld devices (such as apps on iOS or Android devices).\n","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20%E2%80%9CCustomer%20Data%E2%80%9D%20means,or%20Android%20devices).%20","char_start":43796,"char_end":45301}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" “Personal Data” means data relating to an individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, the possession of the data controller (or as defined by applicable data protection laws).\n “Professional Services Agreement” or “PSA” means Freshworks' professional services agreement located at www.freshworks.com/terms/professional-services , as updated from time to time.\n “Service Order Form” or “SOF” means any Freshworks: (i) order form referencing this Agreement and executed by Customer and Freshworks, or (ii) online ordering document or process completed by Customer, including any online registration through a Website, each of which detail: (a) the Services and Software subscribed to and the corresponding Service Plans (if applicable), (b) the number of Users authorized to use the Services or other relevant quantity or metric applicable to the Service or Software, (c) Fees payable to Freshworks, (d) the applicable Subscription Term, and (e) any other relevant additional terms and conditions. This may also include any change order forms.\n “Service(s)” means the Freshworks software-based service offerings identified on the SOF and any Updates, including any Software, API or Documentation made available by Freshworks with such offering, but excludes any applications or APIs separately provided by third parties.\n “Service Plans” means the pricing plans and other packaged offering limitations for and the applicable Services for which Customer subscribes with respect to any User.\n","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20%E2%80%9CPersonal%20Data%E2%80%9D%20means,to%20any%20User.%20","char_start":45301,"char_end":46905}},{"surface":"privacy_data_use","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"We disclaim any and all liability of any kind for any unauthorized access to or use of your personally identifiable information. By accessing the Websites, you acknowledge and agree to our disclaimer of any such liability. If you do not agree, you should not access or use the Websites.","caution":"Freshworks explicitly disclaims all liability for unauthorized access to or use of users' personally identifiable information, including in the event of a data breach.","provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=We%20disclaim%20any%20and,or%20use%20the%20Websites.","char_start":12352,"char_end":12638}},{"surface":"privacy_data_use","risk":"ambiguous","confidence":"low","tier":"All","verified":true,"quote":"We will use the information you provide in accordance with the Privacy Notice.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=We%20will%20use%20the,with%20the%20Privacy%20Notice.","char_start":2520,"char_end":2598}},{"surface":"privacy_data_use","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"Any disclosures we provide will only cover the 12-month period preceding receipt of your request (and will not be made more than twice in a 12-month period).","caution":"Access disclosures are capped at 12 months and limited to two requests per year, restricting users' ability to get a full picture of historical data processing.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=Any%20disclosures%20we%20provide,in%20a%2012-month%20period).","char_start":69402,"char_end":69559}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Health Information (such as protected health information or physical or mental health status) ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Health%20Information%20(such,mental%20health%20status)%20","char_start":60678,"char_end":60773}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" provisions, rights and obligations set out in Regulation (EU) 2016/679, as relevant.\n","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20provisions%2C%20rights%20and,2016%2F679%2C%20as%20relevant.%20","char_start":84268,"char_end":84354}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" B) Information that we collect from third parties.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20B)%20Information%20that,collect%20from%20third%20parties.","char_start":41125,"char_end":41176}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"We process Personal Data in the countries in which we are established, including the United States, the United Kingdom and the European Economic Area (“EEA”) and in other countries where third parties that we may use are based.","caution":"Personal data may be processed in countries beyond the US, UK, and EEA wherever third-party subprocessors are located, which could include jurisdictions with weaker data protection standards.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=We%20process%20Personal%20Data,may%20use%20are%20based.","char_start":919,"char_end":1146}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Users of our Services: If you use our Services, whether it is through our Website or our Mobile Applications, we will process your Personal Data for certain data analytics purposes and in order to offer, deliver and improve our Services.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Users%20of%20our,and%20improve%20our%20Services.","char_start":5974,"char_end":6212}},{"surface":"privacy_data_use","risk":"high","confidence":"medium","tier":"All","verified":true,"quote":"chat identifiers and chat content (including the contents of chatbot sessions)","caution":"The contents of chatbot sessions are explicitly listed as personal data processed for service analytics and product improvement. This means chat inputs may be used for analytics and algorithm training.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=chat%20identifiers%20and%20chat,contents%20of%20chatbot%20sessions)","char_start":27718,"char_end":27796}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" WHAT PERSONAL DATA WE COLLECT AND HOW WE USE YOUR PERSONAL DATA ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20WHAT%20PERSONAL%20DATA,YOUR%20PERSONAL%20DATA%20","char_start":9095,"char_end":9160}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" If you are our Customer, we will send you announcements (email or in product notifications related to the Services) on occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an e-mail. Generally, you may not opt-out of such communications as they are a key part of delivering our Services to you effectively. If you do not wish to receive them, you may deactivate your Account.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20If%20you%20are,may%20deactivate%20your%20Account.","char_start":75636,"char_end":76091}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We collect, process and store Personal Data about the following people:\n Website visitors: If you browse our Website or contact us via our Website (Contact Sales) we will collect, process and store your Personal Data in connection with your interaction with us and our Website.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20We%20collect%2C%20process,us%20and%20our%20Website.","char_start":5694,"char_end":5972}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information (such as call recordings, photographs, or video) ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Audio%2C%20Electronic%2C%20Visual%2C,photographs%2C%20or%20video)%20","char_start":61504,"char_end":61624}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us using the details in section 18.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20You%20have%20the,details%20in%20section%2018.","char_start":53805,"char_end":54140}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Purpose: Advertising and marketing to our Customers and prospective leads: Online personalized marketing. The data processed includes: We and our third party partners may use your data relating to your behaviors, interests and preferences, including data collected as a result of your browsing activity and/or interaction with our Website and/or our emails, which is obtained through the use of cookies, pixel tags and other similar technologies; information about when your current or previous sessions started, IP address; browser type and operating system; geolocation, any other unique numbers assigned to a device and other data that is collected through your interactions with third party websites and services to provide you with, and analyze the effectiveness of, personalized ads when you visit other websites and/or use other services (including the social media and other platforms described in the “ advertising to you on social media and other platforms ” section. By “personalized ads”, we mean advertisements for services that you have shown an interest in when you have used our Website or which we or our partners otherwise think you might be interested in based on your browsing habits. Note, our third-party partners may also use the data that is collected to show personalized ads for products and services offered by third parties.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Purpose%3A%20Advertising%20and,offered%20by%20third%20parties.","char_start":21052,"char_end":22405}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You can ask us to “block” or suppress the processing of your Personal Data in certain circumstances such as where you contest the accuracy of that Personal Data, or you object to us processing it for a particular purpose. This may not mean that we will stop storing your Personal Data but, where we do keep it, we will tell you if we remove any restriction that we have placed on your Personal Data to stop us processing it further. If we have shared your Personal Data with others, we will let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we will also tell you who we have shared your Personal Data with so that you can contact them directly.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20You%20can%20ask,can%20contact%20them%20directly.","char_start":51628,"char_end":52361}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Analytics opt-out for products other than Freshchat, Freshworks and Freshmarketer: Customers may opt-out of analytics by writing to dpo@freshworks.com. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Analytics%20opt-out%20for,writing%20to%20dpo%40freshworks.com.%20","char_start":34763,"char_end":34916}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Freshworks GmbH (company no: HRB 176669 B) is a company established under the laws of Germany and its registered office address can be found here . ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Freshworks%20GmbH%20(company,found%20here%20.%20","char_start":4633,"char_end":4782}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You have the right, in certain circumstances, to reuse the Personal Data you have provided to us elsewhere or to ask us to transfer it to your chosen third party.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20You%20have%20the,your%20chosen%20third%20party.","char_start":71337,"char_end":71500}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You have the right not to be subject to a decision when it is based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for the entering into, or the performance of, a contract between you and us.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20You%20have%20the,between%20you%20and%20us.","char_start":53057,"char_end":53353}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Some of our Services include processing of data on behalf of our Customers in relation to applications, tools or software that we provide (“ Hosted Data ”). Save for the limited circumstances set out in this Notice, we are not the data controller of this Hosted Data as we do not determine the purposes or the means of the processing. If you believe your Personal Data is being processed by us in this way, you should refer to the privacy notice of the data controller on whose behalf we are acting. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Some%20of%20our,we%20are%20acting.%20","char_start":8462,"char_end":8963}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" United States: We do not knowingly collect personal information from children under 13, and our services are not directed to children. If we learn that we have collected personal information from a child under 13, we will delete it promptly and disable the account, consistent with COPPA.\n United Kingdom: For information society services offered directly to children, consent may be provided by children aged 13 and over. Below 13, verifiable parental authorization is required.\n European Union: Member-state digital ages of consent vary between 13–16. Where we rely on consent for ISS, we will obtain consent from the child only if they are at or above the applicable age; otherwise, we will obtain verifiable parental authorization.\n We do not use children’s data for targeted advertising. Additional protections apply where local law requires (e.g., opt‑in for any sharing or third‑party disclosures involving minors).","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20United%20States%3A%20We,third%E2%80%91party%20disclosures%20involving%20minors).","char_start":79934,"char_end":80857}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You have the right to request a correction of any incomplete, inaccurate or outdated data of yours that we process.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20You%20have%20the,yours%20that%20we%20process.","char_start":70998,"char_end":71114}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Purpose: providing you with the Services. We may use, retain and process your Personal Data for the following purposes when providing our Services: \n to provide the Services.\n\n to administer your account (including when you subscribe and sign-up to any of our Services)\n to assess the needs of your business to suggest suitable Services and respond to service requests, questions or concerns.\n to facilitate your transactions with other users when you use our Services. \n to prevent or respond to any misuse of our Services or Applications or any violations of our Terms and any applicable laws. \n to collect subscription fees. \n The data processed includes:\n contact information such as name, e-mail address, mailing address, IP address, geographic location, or phone number of the Account admin;\n billing information, such as credit card number and billing address details about payments made between you and us; details of Services purchased from us;\n name and e-mail address when Account admin/Agent(s) provide feedback from within the Service(s);\n unique identifiers, such as username, account number or password\n your feedback and survey responses; and\n the content of any messages you send us, including, without limitation, messages transmitted via the Services, email, telephone, or via the Website (including web-based chat interfaces).","caution":"Freshworks collects broad categories of personal data including billing details, IP address, geographic location, message content, and feedback. The legal basis relies on 'legitimate interests' for most processing, which is a flexible and potentially expansive basis that users cannot easily challenge.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=Purpose%3A%20providing%20you%20with,(including%20web-based%20chat%20interfaces).","char_start":9300,"char_end":10646}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" If you have any questions about this Privacy Notice or our privacy practices, you can contact us at dpo@freshworks.com or via postal mail at Freshworks Inc., 2950 S.Delaware Street, Suite 201, San Mateo, CA 94403 at the attention of the Data Protection Officer with a copy to dpo@freshworks.com .","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20If%20you%20have,copy%20to%20dpo%40freshworks.com%20.","char_start":82142,"char_end":82439}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Residents of these states can exercise their rights by contacting us using one of the methods listed below.\n How to submit an opt-out, access or deletion request: \n If you seek to exercise the foregoing rights to access, correct, or delete Personal Information, please contact us at dpo@freshworks.com or write to us here . We respond to all requests we receive from you wishing to exercise your rights within a reasonable timeframe in accordance with applicable data protection laws. By writing to us, you agree to receive communication from us seeking information from you in order to verify you to be the consumer from whom we have collected the Personal Information and such other information as reasonably required to enable us to honor your request.\n If you are a resident of California, Colorado, or Connecticut, you may, under certain circumstances, authorize another individual or a business, called an authorized agent, to make requests on your behalf. (Authorized agents in California must be registered with the California Secretary of State.) The request should include your contact information and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. In addition, you should provide sufficient information that allows us to reasonably verify that you are the person about whom we collected the personal information or an authorized representative of that person. In order to protect the security of your personal information, we will not honor a request if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Residents%20of%20these,relates%20to%20you.%20","char_start":67390,"char_end":69044}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"In certain situations, Freshworks. and/or its Group Companies may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.","caution":"Disclosure to national security or law enforcement agencies is permitted and no commitment is made to notify users of such requests, which may be legally prohibited.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=In%20certain%20situations%2C%20Freshworks.,or%20law%20enforcement%20requirements.","char_start":48355,"char_end":48581}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Financial Information (such as payment data, bank account information, or credit information) ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Financial%20Information%20(such,or%20credit%20information)%20","char_start":60783,"char_end":60878}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" To the extent you are a 'consumer' as defined under the California Consumer Privacy Act of 2018 (\"CCPA\") and Freshworks is a 'business' as defined under CCPA, the following applies to you:\n Under the CCPA, “personal information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Subject to the provisions of the CCPA, consumers have the rights to receive certain disclosures regarding the collection, use, and disclosure of information about them, as well as rights to know/access, delete, correct, and limit the use and disclosure of sensitive personal information and opt out of the sale or sharing of personal information. You have the right to be free from discrimination based on your exercise of your CCPA rights. To the extent that we collect personal information that is subject to the CCPA, that information, our practices, and your rights are described below.\n Notice at Collection Regarding the Categories of Personal Information Collected \n You have the right to receive notice of certain information about our data collection, use, and disclosure. Freshworks does not sell personal information as defined by the CCPA. The following table summarizes the categories of personal information we may collect that may be disclosed to service providers. Freshworks does share personal information (as defined by the CCPA) as explained below the following table. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20To%20the%20extent,the%20following%20table.%20","char_start":58630,"char_end":60168}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" If you (or your organization) are:\n in receipt of services from us;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20If%20you%20(or,of%20services%20from%20us%3B","char_start":7165,"char_end":7233}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Commercial Information (such as transaction information, billing and payment records, or order history) ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Commercial%20Information%20(such,or%20order%20history)%20","char_start":60984,"char_end":61089}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Know and request access to and correction and deletion of personal information: You have the right to request access to personal information collected about you and information regarding the source of that personal information, the purposes for which we collect it, and the third parties and service providers with to whom we sell or disclose it. You also have the right to request in certain circumstances that we delete personal information that we have collected directly from you or correct information that we have collected about you.\n Right to opt out of selling/sharing personal information: You have the right to opt out of the sale of your personal information to, and the sharing of your personal information with, third parties. Please note that the right to opt out does not apply to our sharing of data with service providers, who are parties we engage to perform a function on our behalf and are legally and contractually obligated to use the data only for that function.\n In case you would like to exercise this right please go here . \n Right to limit the use and disclosure of sensitive personal information: You have the right to limit the use and disclosure of sensitive personal information that we use to infer characteristics about you. If you exercise this right, we may still use and disclose sensitive information about you for limited purposes.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Know%20and%20request,you%20for%20limited%20purposes.","char_start":65307,"char_end":66678}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"We link this automatically collected data to other data we collect about you.","caution":"Automatically collected technical data (IP, browser type, clickstream) is linked to other personal data held about the user, enabling broader profiling.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=We%20link%20this%20automatically,we%20collect%20about%20you.","char_start":30657,"char_end":30734}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 14. GOOGLE API DISCLOSURE ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%2014.%20GOOGLE%20API%20DISCLOSURE%20","char_start":3458,"char_end":3485}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" c) Usage Data. In addition to the information mentioned in the Cookies and Similar Technologies https://www.freshworks.com/list-of-cookies/ section above that we automatically collect, we also collect clicks, scrolls, conversion and drop-off on our Websites and Service(s) to monitor user journey in real-time (“ Usage Data ”). Subject to this Notice, we will use such Usage Data and Customer data, including without limitation, to (i) assess the needs of your business to determine or suggest suitable Services; (ii) send you requested information about the Services; (iii) respond to customer service requests, questions and concerns; (iv) for any analytical purposes; and (v) to provide and improve the Services.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20c)%20Usage%20Data.,and%20improve%20the%20Services.","char_start":33281,"char_end":33997}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You have the right to request anonymization, blocking or elimination of unnecessary or excessive data or of any data being processed contrary to the law.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20You%20have%20the,contrary%20to%20the%20law.","char_start":71158,"char_end":71312}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Content of Communications (such as contents of phone calls, emails, text messages, or photos) ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Content%20of%20Communications,messages%2C%20or%20photos)%20","char_start":61959,"char_end":62054}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"\n “Service(s)”: means, the Freshworks software-based service offerings identified on the SOF and any Updates, including any Software, API or Documentation made available by Freshworks with such offering, but excludes any applications or APIs separately provided by third parties.\n “Software”: means the generally available software provided by Freshworks in connection with Customer’s use of the Services, and includes Mobile Apps, but excludes any applications or APIs that are provided by third parties. “User” : means, any individual who is authorized by Customer to use the Services, including an Account administrator, employees, consultants, contractors, and agents of Customer or its Affiliates, and third parties with which Customer or its Affiliates transact business.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20%E2%80%9CService(s)%E2%80%9D%3A%20means%2C%20the,its%20Affiliates%20transact%20business.","char_start":85805,"char_end":86582}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Identifiers (such as contact information or personal characteristics like name, email address or postal address, or social media handles) ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Identifiers%20(such%20as,social%20media%20handles)%20","char_start":60505,"char_end":60644}},{"surface":"privacy_data_use","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"We may share the categories of Identifiers, Geolocation Information (coarse location only), and Internet or Electronic Network Activity Information as described above with advertising partners.","caution":"Personal data including identifiers and internet activity is shared with advertising partners, which may surprise users expecting a B2B SaaS privacy posture.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=We%20may%20share%20the,above%20with%20advertising%20partners.","char_start":62193,"char_end":62386}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" administering the Website;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20administering%20the%20Website%3B","char_start":29317,"char_end":29344}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Purpose: Advertising and marketing to our Customers and prospective leads - sending marketing communications by post and/or email. The data processed includes: We use your name, email address, job title; and organization that you represent, social media handle and details of any marketing preferences that you have communicated to us to send you (or the organization you represent) marketing communications by post and/or email. Our marketing will include press releases and information about us, our Website and our Services, any events we may hold and any offers or promotions we offer from time to time. Our marketing communications will include personalized and non-personalized marketing. Personalized marketing has been specifically tailored to you and will include content that we think is most relevant to you, based on what we know about you. We may use technology to do this, but generally all our marketing methods involve human intervention. Non-personalized marketing is marketing that is not tailored to you. Where we are sending you personalized marketing, we may also use other types of Personal Data to help us decide what sort of personalized marketing to send you (please see the “Cookies and Similar Technologies”, “Usage Data” and “Mobile Applications” sections below for more details).","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Purpose%3A%20Advertising%20and,below%20for%20more%20details).","char_start":19372,"char_end":20681}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"we also collect clicks, scrolls, conversion and drop-off on our Websites and Service(s) to monitor user journey in real-time (“ Usage Data ”). Subject to this Notice, we will use such Usage Data and Customer data, including without limitation, to (i) assess the needs of your business to determine or suggest suitable Services; (ii) send you requested information about the Services; (iii) respond to customer service requests, questions and concerns; (iv) for any analytical purposes; and (v) to provide and improve the Services.","caution":"Real-time monitoring of user journeys including clicks and scrolls, used for broad purposes including undefined 'analytical purposes'. Legitimate interests basis used.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=we%20also%20collect%20clicks%2C,and%20improve%20the%20Services.","char_start":33467,"char_end":33997}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You also have the right to know what the consequences of you withdrawing consent will be (for example, if it will prevent you from receiving a service).","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20You%20also%20have,from%20receiving%20a%20service).","char_start":72167,"char_end":72320}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" It is necessary for us to use your personal data to perform our obligations in accordance with any contract that we may have with you (e.g. the promotion terms and conditions) or it is in our legitimate interest to use your personal data to enable us to administer our promotion fairly and effectively and to ensure that we comply with self-regulatory codes governing the operation of promotions.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20It%20is%20necessary,the%20operation%20of%20promotions.","char_start":17100,"char_end":17497}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Biometric Information (such as fingerprint, voiceprint, facial recognition, or eye recognition) ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Biometric%20Information%20(such,or%20eye%20recognition)%20","char_start":61099,"char_end":61196}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Purpose: Business administration and legal compliance. \n We may use your Personal Data to: a) respond to lawful requests by public authorities, including meeting national security or law enforcement requirements; b) when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, police request or other legal process served on us; c) to protect the rights of third parties; and d) in connection with a business transition such as a merger, reorganization, acquisition by another company, or sale of any of our assets.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Purpose%3A%20Business%20administration,any%20of%20our%20assets.","char_start":37274,"char_end":37854}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3. WHAT PERSONAL DATA DOES FRESHWORKS COLLECT, HOW DO WE USE YOUR PERSONAL DATA AND WHAT LEGAL BASIS DO WE RELY ON? ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%203.%20WHAT%20PERSONAL,WE%20RELY%20ON%3F%20","char_start":2960,"char_end":3077}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 6. HOW DOES FRESHWORKS KEEP PERSONAL DATA SECURE? ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%206.%20HOW%20DOES,PERSONAL%20DATA%20SECURE%3F%20","char_start":3156,"char_end":3207}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Website and our Services are made available by various companies in the Freshworks group of companies (each a “ Group Company ”).\n Where this Privacy Notice refers to “ Freshworks ”, “ we ”, “ us\" , “ our ”, this means one or more of the particular Group Companies that provide the particular Website, Mobile Application, Newsletter or Services to you, recruits you, uses testimonials from you, sends marketing communications to you, hosts an event you visit, or organizes a program in which you participate.\n For the purposes of the GDPR and LGPD, the following Group Companies act as a data controller when the processing of your Personal Data is governed by the requirements of the GDPR, CCPA, and LGPD.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20The%20Website%20and,GDPR%2C%20CCPA%2C%20and%20LGPD.","char_start":3648,"char_end":4359}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Freshworks is committed to protecting the privacy of individuals and providing them with clear choices regarding the use and disclosure of their personal data. In accordance with the Data Privacy Framework (DPF) principles, we offer the following options to individuals to manage their personal data:","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Freshworks%20is%20committed,manage%20their%20personal%20data%3A","char_start":72671,"char_end":72972}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Amendments to this Notice will be posted to this URL and will be effective when posted. If we make any material changes, we will notify you by means of a conspicuous notice on this Website or via e-mail or via in-product notification, but we encourage you to review this Notice periodically to keep up to date on how we use your Personal Data. You should frequently visit this Notice to stay fully informed. Your continued use of our Websites or the Service(s) following the posting of any amendment, modification, or change to this Notice shall constitute your acceptance of the amendments to this Notice. You can choose to discontinue use of the Websites or Service(s), if you do not accept the terms of this Notice, or any modified version of this Notice.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Amendments%20to%20this,version%20of%20this%20Notice.","char_start":80885,"char_end":81644}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Purpose: Participation in Public forums, Community platform, Forms and use of your statements for testimonials. When you visit or register our publicly accessible community forums and blogs or submit any forms on our Site, you should be aware that any information you provide in these areas may be read, collected and used by others who access them. We may post your testimonials/comments/reviews on our Websites which may contain your Personal Data. The data processed includes:\n contact information such as name, e-mail address, mailing address, or phone number;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Purpose%3A%20Participation%20in,address%2C%20or%20phone%20number%3B","char_start":17501,"char_end":18066}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" contact information, such as name, email address, mailing address, phone number, and (subject to local laws) links to your social networking profiles;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20contact%20information%2C%20such,your%20social%20networking%20profiles%3B","char_start":11755,"char_end":11906}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Professional or Employment-Related Information (such as current employer or job title) ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Professional%20or%20Employment-Related,or%20job%20title)%20","char_start":61634,"char_end":61722}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" d) Single sign-on. You can log in to our Websites using sign-in services such as Google, Facebook Connect and LinkedIn. These services will authenticate your identity and provide you the option to share certain Personal Data with us such as your name and e-mail address. Services like Google, Facebook Connect, Twitter, LinkedIn give you the option to post information about your activities on our Websites to your profile page and to share information with others within your network.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20d)%20Single%20sign-on.,others%20within%20your%20network.","char_start":35264,"char_end":35750}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" information about your business, such as company name, company size, business type; and\n a short bio about you to identify you as the author of the post. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20information%20about%20your,of%20the%20post.%20","char_start":18068,"char_end":18223}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"If you wish to access, correct, update, modify or delete Hosted Data or if you would no longer like to be contacted by one of our Customers you should direct your query to the Customer, who is the Data Controller of your data. If requested by the Customer to action a Request, we will respond within a reasonable timeframe.","caution":"For Hosted Data, Freshworks only acts on data subject requests if instructed by the Customer (data controller). End users cannot directly compel Freshworks to act on their rights—they must go through the Customer.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=If%20you%20wish%20to,within%20a%20reasonable%20timeframe.","char_start":55905,"char_end":56228}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" It is necessary for us to use your Personal Data to perform our obligations in accordance with any contract that we may have with you or the organization you represent, or it is in our legitimate interest to use Personal Data in such a way to ensure that we have an effective working relationship with you or the organization you represent and are able to receive the products and services that you or your organization provides, and provide our Services to others, in an effective way.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20It%20is%20necessary,in%20an%20effective%20way.","char_start":39428,"char_end":39915}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Usage Data: We will rely on our legitimate interests to process Usage Data for the purposes outlined, except for call recording which we base on consent exclusively. Where Usage Data is collected via cookies or similar technologies, please see the “ Cookies and Similar Technologies ” section) to learn about the legal basis that we rely on.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Usage%20Data%3A%20We,that%20we%20rely%20on.","char_start":34918,"char_end":35260}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Correct personal information under certain circumstances. (Residents of Colorado, Connecticut, and Virginia only.)","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Correct%20personal%20information,Connecticut%2C%20and%20Virginia%20only.)","char_start":67214,"char_end":67329}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Purpose: Recruitment, Freshworks Careers. When you apply for an open position by either populating the application form, by email or by hard copy and whether submitted directly by you or by a third-party recruitment agency on your behalf, we will use such data to evaluate you for the open position that you have applied for or any position that we consider you suitable for at the time you submit your resume (application) or at any later date. For the purposes of evaluating you for an open position, you understand that we may internally rate you based on parts of your resume (application) and your information. If you do not wish to be rated by us, please do not provide us your information. The data processed includes:","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Purpose%3A%20Recruitment%2C%20Freshworks,The%20data%20processed%20includes%3A","char_start":11027,"char_end":11753}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" supply products or services to us; or","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20supply%20products%20or%20services%20to%20us%3B%20or","char_start":7235,"char_end":7273}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" details of your education, qualifications and employment history, any other personal data which is contained in any reference about you that we receive. Such information may also include special categories of personal data (such as information about your health, any medical conditions and your health and sickness records) and information relating to criminal convictions and offences (only if that information is relevant to the role you are applying for and subject to local laws).","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20details%20of%20your,subject%20to%20local%20laws).","char_start":12320,"char_end":12805}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Right to limit the use and disclosure of sensitive personal information: You have the right to limit the use and disclosure of sensitive personal information that we use to infer characteristics about you. If you exercise this right, we may still use and disclose sensitive information about you for limited purposes.","caution":"Even after exercising the right to limit, Freshworks retains the ability to use and disclose sensitive personal information for 'limited purposes,' which are not explicitly defined in this excerpt.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=Right%20to%20limit%20the,you%20for%20limited%20purposes.","char_start":66361,"char_end":66678}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 2. Sensitive Data: For the collection and processing of sensitive personal data (such as information on health, racial or ethnic origin, political opinions, religious beliefs, or trade union membership), we will obtain explicit opt-in consent before sharing the data with third parties or using it for a different purpose.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%202.%20Sensitive%20Data%3A,for%20a%20different%20purpose.","char_start":73270,"char_end":73593}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You can ask us to delete or remove your Personal Data in some circumstances, such as where we no longer need it or where you withdraw your consent (where applicable). If we have shared your Personal Data with others, we will let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we will also tell you who we have shared your Personal Data with so that you can contact them directly.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20You%20can%20ask,can%20contact%20them%20directly.","char_start":51146,"char_end":51587}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"The method used to verify your identity will depend on the type, sensitivity, and value of the information, including the risk of harm to you posed by any authorized access, correction, or deletion. Generally speaking, verification will be performed by matching the identifying information provided by you to the personal information that we already have. \n Any disclosures we provide will only cover the 12-month period preceding receipt of your request (and will not be made more than twice in a 12-month period). If we cannot comply with a request, or cannot fully comply with a request, the response we provide will also explain the reasons we cannot comply.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=The%20method%20used%20to,reasons%20we%20cannot%20comply.","char_start":69044,"char_end":69706}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Shareholders: If you are a shareholder of our Group Companies, we will process your personal data in relation to your investment and for our reporting obligations.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Shareholders%3A%20If%20you,for%20our%20reporting%20obligations.","char_start":7813,"char_end":7977}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We respond to all requests we receive from individuals wishing to exercise their data protection rights within a reasonable timeframe in accordance with applicable data protection laws. We can only process requests after we have verified your identity, which may mean requesting further information from you.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20We%20respond%20to,further%20information%20from%20you.","char_start":55241,"char_end":55550}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Event attendees: If you register for, attend or take part in our events, webinars or contests hosted by us we will process Personal Data about you in connection with your attendance at the event. For example, we may ask you to complete a registration or feedback form, or other documents relating to the event.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Event%20attendees%3A%20If,relating%20to%20the%20event.","char_start":6699,"char_end":7010}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" It is necessary for us to use your Personal Data in this way to perform our obligations in accordance with any contract that we may have with you where you have signed up to attend an event, or it is in our legitimate interest or a third party’s legitimate interest to use Personal Data in such a way to ensure that the event is operated in a secure and effective way. We may specifically ask your permission to use your photographs, quotes, testimonials, or other content that you make available or publish at the event. Where this is the case, our processing of such Personal Data will be based on consent (or, if we enter into a contract with you for this purpose, on the performance of said contract)","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20It%20is%20necessary,performance%20of%20said%20contract)","char_start":15459,"char_end":16164}},{"surface":"moderation_enforcement","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Customer may only use the Services, Software, and/or Mobile Apps in accordance with this Agreement, the Documentation, and subject to any use limitations indicated in the applicable SOF. Customer further agrees to comply with the Freshworks Acceptable Use and Conduct Policy, which is hereby incorporated into this Agreement.","caution":"Compliance with an Acceptable Use and Conduct Policy is required, but the full content of that policy is not provided in this excerpt. Enforcement mechanisms and consequences are not visible here.","provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=Customer%20may%20only%20use,incorporated%20into%20this%20Agreement.","char_start":3776,"char_end":4101}},{"surface":"moderation_enforcement","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Freshworks may suspend Customer’s access to the Services, Software, Mobile Apps and/or Customer’s Account, on the following grounds: (i) late payment/non-payment of undisputed Fees, per the process noted in Section 5(b) above; (ii) termination of the Services and/or Software due to non-renewal of the Services and/or Software by Customer; (iii) Customer’s or its Users’ breach of Section 2 (Use Restrictions); or (iv) in the event suspension is deemed necessary by Freshworks to prevent or address the introduction of Malicious Software (as defined in Section 9(b) below), a security incident, or other harm to Customer, Freshworks, or Freshworks’ other customers. Freshworks will notify Customer of any such suspension. Freshworks will use diligent efforts to attempt to limit, where commercially feasible, the suspension to affected Users or Freshworks Technology, and will immediately restore the availability of the same as soon as the issues leading to the suspension are resolved. Such suspension will in no way affect Customer’s other obligations under this Agreement.","caution":"Freshworks retains broad unilateral discretion to suspend access, including for vaguely defined 'other harm' to Freshworks or other customers. The 'commercially feasible' qualifier on limiting scope of suspension weakens user protections.","provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=Freshworks%20may%20suspend%20Customer%E2%80%99s,obligations%20under%20this%20Agreement.","char_start":18852,"char_end":19928}},{"surface":"moderation_enforcement","risk":"high","confidence":"high","tier":"Free","verified":true,"quote":"Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to the contrary in this Agreement, Freshworks will have no obligation to maintain, store, or otherwise retain Customer Data beyond the end of the free trial period.","caution":"Free trial users receive no data retention buffer whatsoever upon expiration. Data is permanently deleted immediately with no recovery window, unlike paid customers who receive a 14-day export period.","provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=Upon%20expiration%20of%20Customer%E2%80%99s,the%20free%20trial%20period.","char_start":20423,"char_end":20865}},{"surface":"moderation_enforcement","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"We have the right, but not the obligation, to monitor User Content posted or uploaded to the Websites to determine compliance with these Terms and any operating rules established by us and to satisfy any law, regulation, or authorized government request. Although we have no obligation to monitor, screen, edit or remove any of the User Content posted or uploaded to the Websites, we reserve the right, and have absolute discretion, to screen, edit, refuse to pos,t or remove without notice any User Content posted or uploaded to the Websites at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any User Content posted to the Websites at your sole cost and expense.","caution":"Freshworks claims 'absolute discretion' to remove content without notice, for any reason, while placing the full burden of backup and replacement on the user at their own cost.","provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=We%20have%20the%20right%2C,sole%20cost%20and%20expense.","char_start":6445,"char_end":7165}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 8. Termination; Survival. We may terminate or suspend these Terms at any time without notice to you. Without limiting the foregoing, we shall have the right to immediately terminate your access to the Websites in the event of any conduct by you which we, in our sole discretion, consider to be unacceptable, or in the event of any breach by you of these Terms. The provisions of Sections 1, 2, and 5-12 survive termination of these Terms.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=%208.%20Termination%3B%20Survival.,termination%20of%20these%20Terms.","char_start":13147,"char_end":13586}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" d. Suspension . Freshworks may suspend Customer’s access to the Services, Software, Mobile Apps and/or Customer’s Account, on the following grounds: (i) late payment/non-payment of undisputed Fees, per the process noted in Section 5(b) above; (ii) termination of the Services and/or Software due to non-renewal of the Services and/or Software by Customer; (iii) Customer’s or its Users’ breach of Section 2 (Use Restrictions); or (iv) in the event suspension is deemed necessary by Freshworks to prevent or address the introduction of Malicious Software (as defined in Section 9(b) below), a security incident, or other harm to Customer, Freshworks, or Freshworks’ other customers. Freshworks will notify Customer of any such suspension. Freshworks will use diligent efforts to attempt to limit, where commercially feasible, the suspension to affected Users or Freshworks Technology, and will immediately restore the availability of the same as soon as the issues leading to the suspension are resolved. Such suspension will in no way affect Customer’s other obligations under this Agreement.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20d.%20Suspension%20.,obligations%20under%20this%20Agreement.","char_start":18835,"char_end":19928}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" b. Malware Warranty. Freshworks warrants the Services hosted by Freshworks will be monitored using commercially available means to attempt to detect and prevent the introduction of any computer instructions, circuitry or other technology means whose purpose or effect is to disrupt, damage or interfere with the authorized use of, or allow access to, the computer and communications facilities or equipment of Freshworks or Customer, including, without limitation, any code containing viruses, Trojan horses, worms, backdoors, trap doors, time-out devices, or similar destructive or harmful code or code that self-replicates (collectively, “ Malicious Software” ).","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20b.%20Malware%20Warranty.,%E2%80%9C%20Malicious%20Software%E2%80%9D%20).","char_start":25507,"char_end":26172}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" g. Anti-Corruption . Neither party has received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from an employee or agent of the other party in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If Customer learns of any violation of the above restriction, Customer will use reasonable efforts to promptly notify Freshworks at legal@freshworks.com .","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20g.%20Anti-Corruption%20.,Freshworks%20at%20legal%40freshworks.com%20.","char_start":35752,"char_end":36242}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" k. Export Compliance and Use Restrictions . The Services, Software, Mobile Apps, and/or components of the Services which Freshworks may provide or make available to Customer or Users may be subject to U.S. (or other territories) export control and economic sanctions laws, rules and regulations, including without limitation the regulations promulgated by the U.S. Department of Commerce’s Bureau of Industry and Security (“ BIS ”) and the U.S. Department of the Treasury’s Office of Foreign Assets Control (“ OFAC ”) (collectively, “ Export Control Laws ”). Customer agrees to comply with all Export Control Laws as they relate to access to and use of the Services, Software, and Mobile Apps, and such other components. Customer shall not access or use the Services, Software, Mobile Apps, and/or components of the Services if Customer is located in any jurisdiction in which the provision of the Services, Software, Mobile Apps, and/or components of the Services is prohibited under U.S. or other applicable laws or regulations, including, without limitation, a country or territory that is subject to comprehensive U.S. trade sanctions (including, without limitation Cuba, Iran, North Korea, or the Crimea or so-called Donetsk People’s Republic (DNR) or Luhansk People’s Republic regions of Ukraine) (each, a “ Prohibited Jurisdiction ”) and Customer shall not provide access to the Services to any government, entity or individual located in any Prohibited Jurisdiction. Customer represents, warrants and covenants that: (i) Customer is not named on, or owned or controlled by any party named on any U.S. government (or other government) list of persons or entities prohibited from receiving U.S. exports, or transacting with any U.S. person, (ii) Customer is not a national of, located in, or a","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20k.%20Export%20Compliance,located%20in%2C%20or%20a","char_start":38608,"char_end":40408}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" company registered in, any Prohibited Jurisdiction, (iii) Customer shall not permit Users to access or use the Service in violation of any Export Control Laws, (iv) no Customer Data created or submitted by Customer is subject to any restriction on disclosure, transfer, download, export or re-export under Export Control Laws, and (v) Customer shall comply with all applicable laws regarding the transmission of technical data exported from the United States and the country in which Customer and Customer’s Users are located. Customer further agrees it will not use the Services to disclose, transfer, download, export or re-export, directly or indirectly, any Customer Data to any country, entity or other party which is ineligible to receive such items under Export Control Laws or under other laws or regulations to which Customer may be subject. Customer acknowledges the Services, Software, and/or Mobile Apps, may not be available in all jurisdictions and Customer is solely responsible for complying with Export Control Laws.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20company%20registered%20in%2C,with%20Export%20Control%20Laws.","char_start":40408,"char_end":41442}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Any person determined by Freshworks, in its sole discretion, to have violated the intellectual property or other rights of others shall be barred from submitting or posting any further material on the Websites.\n 4.3 You agree not to represent or suggest, directly or indirectly, the Freshwork’s endorsement of User Content.\n 4.4 Any conduct that we, in our sole discretion, believe restricts or inhibits anyone else from using or enjoying the Websites will not be permitted. We reserve the right, in our sole discretion, to remove or edit User Content submitted by you.\n 4.5 You acknowledge and agree that we are not responsible for the accuracy or credibility of any User Content, and do not take any responsibility or assume any liability for any actions you may take as a result of reading User Content posted on the Websites. Through your use of Interactive Areas, you may be exposed to content that you may find offensive, objectionable, harmful, inaccurate or deceptive. There may also be risks of dealing with underage persons, people acting under false pretense, international trade issues and foreign nationals. By using Interactive Areas, you assume all associated risks.\n 4.6 We have the right, but not the obligation, to monitor User Content posted or uploaded to the Websites to determine compliance with these Terms and any operating rules established by us and to satisfy any law, regulation, or authorized government request. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=Any%20person%20determined%20by,authorized%20government%20request.%20","char_start":5258,"char_end":6700}},{"surface":"moderation_enforcement","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"We may terminate or suspend these Terms at any time without notice to you. Without limiting the foregoing, we shall have the right to immediately terminate your access to the Websites in the event of any conduct by you which we, in our sole discretion, consider to be unacceptable, or in the event of any breach by you of these Terms.","caution":"Freshworks can terminate or suspend access without notice at any time, including for conduct deemed 'unacceptable' in its sole discretion, with no defined appeal or cure process.","provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=We%20may%20terminate%20or,you%20of%20these%20Terms.","char_start":13174,"char_end":13508}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 11. Copyrights and Copyright Agent. We respect others’ intellectual property rights and expect users and customers to do the same. If you believe that your work has been copied on the Websites in a way that constitutes copyright or trademark infringement, please follow the procedures outlined in the Policy on Reporting Copyright Infringements or Policy on Reporting Trademark Infringements , as applicable. We reserve the right to terminate access to the Websites for users or customers who post material that infringes the intellectual property rights of others.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=%2011.%20Copyrights%20and,property%20rights%20of%20others.","char_start":16725,"char_end":17291}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Although we have no obligation to monitor, screen, edit or remove any of the User Content posted or uploaded to the Websites, we reserve the right, and have absolute discretion, to screen, edit, refuse to pos,t or remove without notice any User Content posted or uploaded to the Websites at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any User Content posted to the Websites at your sole cost and expense. The decision by Freshworks to monitor and/or modify User Content does not constitute nor shall it be deemed to constitute any responsibility or liability in any manner on our part in connection with or arising from your use of Interactive Areas on the Websites.\n 4.7 By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distribute, sublicense (through multiple tiers) and otherwise exploit such User Content (in whole or in part) in any form, media, or technology now known or hereafter developed, without payment to you or to any third parties. Additionally, to the fullest extent permitted under applicable law, you waive your moral rights in the User Content and agree not to assert such rights against us. You represent and warrant to us that you have the full legal right, power and authority to grant to us the license provided for herein, that you own or control the complete exhibition and other rights to the User Content you submitted for the purposes contemplated in this license and that neither the User Content nor the exercise of the rights granted herein shall violate these Terms, or infringe","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=Although%20we%20have%20no,these%20Terms%2C%20or%20infringe","char_start":6700,"char_end":8496}},{"surface":"data_retention","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Freshworks will make Customer Data available for export for fourteen (14) days from the effective date of the closure of Customer’s Account due to: (i) the termination or expiration of this Agreement, or (ii) termination or expiration of the applicable SOF (“ Data Export Period ”). Customer may download or delete its Customer Data at any time during the Subscription Term. Where Customer Data is retained by Freshworks and can be exported, and provided that Customer is current on its payment obligations as described in Section 5, Customer may contact Freshworks within the Data Export Period at support@freshworks.com to have Freshworks export Customer’s Customer Data. Beyond such Data Export Period, Freshworks reserves the right to retain Customer data for up to three (3) months before deleting all Customer Data in the normal course of operation, except as necessary to comply with Freshworks legal obligations, maintain accurate financial and other records, resolve disputes, and enforce its agreements. Customer Data cannot be recovered once it is deleted.","caution":"Export access is conditioned on being current on payment obligations. Freshworks may retain customer data for up to 3 months post-export-period for broadly stated internal purposes. Deleted data is unrecoverable.","provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=Freshworks%20will%20make%20Customer,once%20it%20is%20deleted.","char_start":21200,"char_end":22267}},{"surface":"data_retention","risk":"low","confidence":"medium","tier":"All","verified":true,"quote":"CCTV recordings are typically automatically overwritten after a short period of time unless an issue is identified that requires investigation (such as a theft). We may require visitors to our premises to sign in on arrival and where that is the case we will keep a record of visitors for a short period of time – normally only for as long as is necessary for legitimate security purposes.","caution":"Retention described only as 'a short period of time' without specific timeframes, which reduces user ability to enforce deletion rights.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=CCTV%20recordings%20are%20typically,for%20legitimate%20security%20purposes.","char_start":40309,"char_end":40698}},{"surface":"data_retention","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Generally, in respect of Personal Data that we process in connection with the supply of our Services, we may retain your Personal Data for up to six years from the date of supply of the relevant Services and in compliance with our data protection obligations. We may then destroy such files without further notice or liability.","caution":"Service-related personal data may be retained for up to six years. Destruction occurs without further notice or liability, meaning users will not be informed when their data is deleted.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=Generally%2C%20in%20respect%20of,further%20notice%20or%20liability.","char_start":76475,"char_end":76802}},{"surface":"data_retention","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"If you have opted out of receiving marketing communications from us, we will need to retain certain Personal Data on a suppression list indefinitely so that we know not to send you further marketing communications in the future.","caution":"Opting out of marketing does not eliminate data retention; it results in indefinite retention of certain data on a suppression list. Users seeking full deletion cannot fully erase their data in this context.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=If%20you%20have%20opted,communications%20in%20the%20future.","char_start":77288,"char_end":77516}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 12. RETENTION OF PERSONAL DATA ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%2012.%20RETENTION%20OF%20PERSONAL%20DATA%20","char_start":3392,"char_end":3424}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We will retain Personal Data only as long as is necessary for the purposes for which it is collected, as set out in this Notice. We will also retain it as necessary to comply with our legal obligations, for legal and litigation purposes, to maintain accurate financial and other records, deal with complaints, and enforce our agreements.\n Generally, in respect of Personal Data that we process in connection with the supply of our Services, we may retain your Personal Data for up to six years from the date of supply of the relevant Services and in compliance with our data protection obligations. We may then destroy such files without further notice or liability.\n Where we process any other Personal Data, we will generally retain relevant Personal Data for up to three years from the date of our last interaction with you (and in compliance with our data protection obligations). We may then destroy such files without further notice or liability.\n If any Personal Data is only useful for a short period (e.g., for a specific activity, promotion or marketing campaign), we will not retain it for longer than the period for which it is used by us. If you have opted out of receiving marketing communications from us, we will need to retain certain Personal Data on a suppression list indefinitely so that we know not to send you further marketing communications in the future. However, we will not use this Personal Data to send you further marketing unless you subsequently opt back in to receive such marketing.\n","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20We%20will%20retain,receive%20such%20marketing.%20","char_start":76135,"char_end":77654}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" f. Free Trial Customers . Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to the contrary in this Agreement, Freshworks will have no obligation to maintain, store, or otherwise retain Customer Data beyond the end of the free trial period.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20f.%20Free%20Trial,the%20free%20trial%20period.","char_start":20396,"char_end":20865}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Data Export and Retention . Upon termination or expiration of this Agreement or any SOF for any reason, Customer’s access to the Services, Software, Mobile Apps, APIs, and/or other Freshworks Technology will terminate. Freshworks strongly recommends that Customer export all Customer Data before Customer closes Customer’s Account. Freshworks will make Customer Data available for export for fourteen (14) days from the effective date of the closure of Customer’s Account due to: (i) the termination or expiration of this Agreement, or (ii) termination or expiration of the applicable SOF (“ Data Export Period ”). Customer may download or delete its Customer Data at any time during the Subscription Term. Where Customer Data is retained by Freshworks and can be exported, and provided that Customer is current on its payment obligations as described in Section 5, Customer may contact Freshworks within the Data Export Period at support@freshworks.com to have Freshworks export Customer’s Customer Data. Beyond such Data Export Period, Freshworks reserves the right to retain Customer data for up to three (3) months before deleting all Customer Data in the normal course of operation, except as necessary to comply with Freshworks legal obligations, maintain accurate financial and other records, resolve disputes, and enforce its agreements. Customer Data cannot be recovered once it is deleted. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20Data%20Export%20and,it%20is%20deleted.%20","char_start":20867,"char_end":22268}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Should you apply to work for us, we will retain data from your application for a limited period for record keeping and legal purposes. We may (subject to the laws in your jurisdiction) also retain your data in order to contact you if a role arises for which we think you would be suitable. Further information about this will be provided during the application process and we will ask for consent where necessary according to local law.\n The above examples may vary in some cases due to local laws, liability periods and mandatory retention requirements. For example, if certain information needs to be retained for longer according to local laws, regulations or because different legal limitation periods apply, then we will keep the Personal Data for these longer periods.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Should%20you%20apply,for%20these%20longer%20periods.","char_start":77654,"char_end":78429}},{"surface":"data_retention","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"We will retain data from applications for a limited period for record keeping and legal (or, subject to local law, regulatory) purposes. We may (subject to the laws in your jurisdiction) also retain your data in order to contact you if a role arises for which we think you would be suitable.","caution":"Retention periods are not specified precisely ('limited period'). Data may be retained beyond the initial purpose to contact candidates for future roles, which extends retention indefinitely subject only to vague jurisdictional qualifications.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=We%20will%20retain%20data,you%20would%20be%20suitable.","char_start":13194,"char_end":13485}},{"surface":"data_retention","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Where we process any other Personal Data, we will generally retain relevant Personal Data for up to three years from the date of our last interaction with you (and in compliance with our data protection obligations). We may then destroy such files without further notice or liability.","caution":"Non-service personal data retained up to three years from last interaction. Again, destruction occurs without notice or liability.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=Where%20we%20process%20any,further%20notice%20or%20liability.","char_start":76804,"char_end":77088}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or any other basis covered by local legislation. All employment-related decisions are made entirely on merit. We will retain data from applications for a limited period for record keeping and legal (or, subject to local law, regulatory) purposes. We may (subject to the laws in your jurisdiction) also retain your data in order to contact you if a role arises for which we think you would be suitable. Further information about this will be provided during the application process and we will ask for consent where necessary according to local law.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Subject%20to%20local,according%20to%20local%20law.","char_start":12807,"char_end":13632}},{"surface":"data_retention","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"The above examples may vary in some cases due to local laws, liability periods and mandatory retention requirements. For example, if certain information needs to be retained for longer according to local laws, regulations or because different legal limitation periods apply, then we will keep the Personal Data for these longer periods.","caution":"Retention periods can be extended indefinitely beyond the stated maximums based on unspecified local laws or liability periods, with no cap or user notification mechanism described.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=The%20above%20examples%20may,for%20these%20longer%20periods.","char_start":78093,"char_end":78429}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We may share the categories of Identifiers, Geolocation Information (coarse location only), and Internet or Electronic Network Activity Information as described above with advertising partners. \n We determine the retention period for each of the categories of personal information listed above based on (1) the length of time we need to retain the information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements applicable to such information, (3) internal operational needs, and (4) any need for the information based on any actual or anticipated investigation or litigation.\n Entities to whom we disclose information for business purposes are service providers, which are companies that we engage to conduct activities on our behalf. We restrict service providers from using personal information for any purpose that is not related to our engagement.\n We may disclose personal information that we collect or that you provide as described in this privacy notice:","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20We%20may%20share,in%20this%20privacy%20notice%3A","char_start":62192,"char_end":63218}},{"surface":"data_retention","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"We determine the retention period for each of the categories of personal information listed above based on (1) the length of time we need to retain the information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements applicable to such information, (3) internal operational needs, and (4) any need for the information based on any actual or anticipated investigation or litigation.","caution":"Retention periods are not specified; instead, a multi-factor discretionary framework is used. Data could be retained indefinitely under 'internal operational needs' or anticipated litigation grounds.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=We%20determine%20the%20retention,anticipated%20investigation%20or%20litigation.","char_start":62389,"char_end":62831}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Purpose: Security. We may process your Personal Data in connection with the administration of our security measures. We have security measures in place at our premises, including CCTV and building access controls. There are signs in place showing that CCTV is in operation. The images captured are securely stored and only accessed on a need to know basis (e.g. to look into an incident). CCTV recordings are typically automatically overwritten after a short period of time unless an issue is identified that requires investigation (such as a theft). We may require visitors to our premises to sign in on arrival and where that is the case we will keep a record of visitors for a short period of time – normally only for as long as is necessary for legitimate security purposes. Our visitor records are securely stored and only accessible on a need-to-know basis (e.g. to look into an incident). ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Purpose%3A%20Security.%20We,into%20an%20incident).%20","char_start":39919,"char_end":40816}},{"surface":"tier_differences","risk":"high","confidence":"high","tier":"Free","verified":true,"quote":"Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to the contrary in this Agreement, Freshworks will have no obligation to maintain, store, or otherwise retain Customer Data beyond the end of the free trial period.","caution":"Free tier users receive materially worse data retention protections than paid users — no export window, no 14-day grace period, immediate permanent deletion.","provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=Upon%20expiration%20of%20Customer%E2%80%99s,the%20free%20trial%20period.","char_start":20423,"char_end":20865}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" c. Fee Adjustments . Upon renewal, Freshworks will adjust the Fees to reflect delivered innovation, general cost inflation, and other relevant factors. Freshworks will notify Customer of any fee adjustments at least thirty (30) days before its renewal date, and these adjusted fees will take effect at the beginning of the Renewal Term. Furthermore, any discounts or price protections previously provided by Freshworks will not apply to renewal if Customer’s overall number of Users, Service Plan (including any add-ons), or contract terms are reduced or lowered from the prior Subscription Term.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20c.%20Fee%20Adjustments,the%20prior%20Subscription%20Term.","char_start":18237,"char_end":18834}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" l. Federal Government End Use Restrictions . If Customer is a U.S. federal government department or agency or contracting on behalf of such department or agency, this Service is a “Commercial Item” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as those terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Service is licensed to Customer with only those rights as provided under the terms and conditions of this Agreement.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20l.%20Federal%20Government,conditions%20of%20this%20Agreement.","char_start":41443,"char_end":42065}},{"surface":"indemnity_liability","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Freshworks and its Affiliates will not be liable for any damage or loss that may result from Customer’s breach of the foregoing obligations.","caution":"Freshworks excludes liability for damages arising from Customer's failure to maintain account security (login credentials). This shifts risk of unauthorized access to the Customer.","provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=Freshworks%20and%20its%20Affiliates,of%20the%20foregoing%20obligations.","char_start":3612,"char_end":3752}},{"surface":"indemnity_liability","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"If Freshworks is unable to make such corrections within a reasonable period of time, either party may terminate the applicable SOF, and Customer, as its sole and exclusive remedy, will be entitled to receive a refund of any unused Fees that Customer has pre-paid for the applicable Services and/or Software purchased thereunder.","caution":"Customer's remedy for warranty breach is limited solely to a refund of unused pre-paid fees, precluding claims for consequential, incidental, or other damages arising from service non-conformance.","provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=If%20Freshworks%20is%20unable,and%2For%20Software%20purchased%20thereunder.","char_start":24603,"char_end":24931}},{"surface":"indemnity_liability","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"You agree to defend, indemnify and hold harmless Freshworks and its respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use of the Websites by you. Freshworks reserves the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this section. In such event, you shall provide Freshworks with such cooperation as is reasonably requested by Freshworks","caution":"Users must indemnify Freshworks for all claims arising from their use of the websites, including attorney fees. Freshworks can take exclusive control of defense, requiring user cooperation without user control over the legal strategy.","provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=You%20agree%20to%20defend%2C,reasonably%20requested%20by%20Freshworks","char_start":12660,"char_end":13146}},{"surface":"indemnity_liability","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"and against all claims and expenses, including attorneys’ fees, arising out of the use of the Websites by you. Freshworks reserves the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this section. In such event, you shall provide Freshworks with such cooperation as is reasonably requested by Freshworks","caution":"User must indemnify Freshworks for all claims and expenses (including attorneys' fees) arising from their use of the Websites. Freshworks can take over exclusive defense of indemnified claims and compel user cooperation — broad user-side financial exposure.","provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=and%20against%20all%20claims,reasonably%20requested%20by%20Freshworks","char_start":12786,"char_end":13146}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" (A) YOU EXPRESSLY AGREE THAT USE OF THE WEBSITES IS AT YOUR SOLE RISK. NEITHER FRESHWORKS NOR ANY OF ITS EMPLOYEES, AGENTS, THIRD-PARTY CONTENT PROVIDERS, THIRD-PARTY SERVICE PROVIDERS, OR LICENSORS WARRANT THAT USE OF THE WEBSITES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE WEBSITES, NOR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE, OR MERCHANDISE PROVIDED THROUGH THE WEBSITES.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=%20(A)%20YOU%20EXPRESSLY,PROVIDED%20THROUGH%20THE%20WEBSITES.","char_start":9870,"char_end":10356}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" IF APPLICABLE LAW DOES NOT ALLOW ALL OR ANY PART OF THE ABOVE LIMITATION OF LIABILITY TO APPLY TO YOU, THE LIMITATIONS WILL APPLY TO YOU ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=%20IF%20APPLICABLE%20LAW,PERMITTED%20BY%20APPLICABLE%20LAW.","char_start":12161,"char_end":12346}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 7. Indemnification. You agree to defend, indemnify and hold harmless Freshworks and its respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use of the Websites by you. Freshworks reserves the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this section. In such event, you shall provide Freshworks with such cooperation as is reasonably requested by Freshworks","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=%207.%20Indemnification.%20You,reasonably%20requested%20by%20Freshworks","char_start":12639,"char_end":13146}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 17. EFFECT OF MERGER OR ACQUISITION ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%2017.%20EFFECT%20OF%20MERGER%20OR%20ACQUISITION%20","char_start":3539,"char_end":3576}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The LGPD grants control and self-determination to data subjects and provides compliance responsibilities for organizations such as Freshworks in regard to personal data whose data subject is located within Brazilian territory at the moment of data collection or to any offering or providing of goods or service for individuals located within Brazilian territory. The LGPD gives national regulators powers to impose significant fines and indemnification liabilities on organizations that breach this law. All content of this notice and Freshworks’s processing of personal data are in strict compliance with LGPD, where applicable. At Freshworks we take a global approach to ensure all members benefit from increased control and clarity, which is in line with our commitment to putting our Customers first and working every day to maintain the trust they put in us. \n LGPD grants the following rights to those individuals subject to its jurisdiction:","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20The%20LGPD%20grants,subject%20to%20its%20jurisdiction%3A","char_start":69893,"char_end":70842}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Our Websites contain links to other websites that are not owned or controlled by Freshworks. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Websites and to read the privacy policies of each and every website that collects Personal Data.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Our%20Websites%20contain,that%20collects%20Personal%20Data.","char_start":78473,"char_end":78822}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"a. Limited Performance Warranty . Freshworks warrants the Services and/or Software will perform in all material respects in accordance with the Documentation. Provided that Customer provides written notice of a claim: (i) within thirty (30) days after first becoming aware of a breach of the foregoing warranty with respect to the Services, or (ii) within thirty (30) days after delivery with respect to Software, then, Freshworks will use commercially reasonable efforts to correct the Services or Software, so the foregoing limited warranty is met. If Freshworks is unable to make such corrections within a reasonable period of time, either party may terminate the applicable SOF, and Customer, as its sole and exclusive remedy, will be entitled to receive a refund of any unused Fees that Customer has pre-paid for the applicable Services and/or Software purchased thereunder. This warranty will not apply if the error or non-conformance was caused by: (a) Customer’s breach of this Agreement, (b) Customer’s or its Users’ use of the Services and/or Software, not in accordance with the Documentation, (c) modifications to the Services, Software, and/or Mobile Apps by anyone other than Freshworks or its representatives, (d) third-party hardware, software, or services used in connection with the Services and/or Software, or (e) with respect to the Software, Customer’s failure of refusal to implement support and maintenance updates and releases. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=a.%20Limited%20Performance%20Warranty,updates%20and%20releases.%20","char_start":24052,"char_end":25505}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" c. Warranty Disclaimer . EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, NEITHER PARTY MAKES ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND ALL SUCH WARRANTIES ARE HEREBY DISCLAIMED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20c.%20Warranty%20Disclaimer,PURPOSE%2C%20OR%20NON-INFRINGEMENT.%20","char_start":26174,"char_end":26504}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"a. Indemnification by Freshworks . This section states Freshworks’ entire liability and Customer’s exclusive remedy with respect to an IP Claim. Freshworks will defend Customer, and its officers, directors, and employees against any IP Claim, from any third party alleging that Customer’s use of the Freshworks Technology that is accessed or used in accordance with this Agreement infringes such third party’s patent, copyright and/or trademark, or other intellectual property rights (an “ IP Claim ”), and will indemnify and hold harmless Customer from and against any damages and costs awarded against Customer, or agreed in settlement by Freshworks (including reasonable attorneys’ fees) resulting from such IP Claim. Freshworks will have no liability or obligation with respect to any IP Claim if such claim is caused in whole or in part by: (i) unauthorized use of the Freshworks Technology by Customer, its Affiliates or Users; (ii) modification of the Freshworks Technology by anyone other than Freshworks or its representatives; or (iii) the combination, operation, or use of the Freshworks Technology with other data, hardware, or software not provided by Freshworks. If Customer’s use of the Freshworks Technology results (or in Freshworks’ opinion is likely to result) in an IP Claim, Freshworks may, at its own option and expense: (a) procure for Customer the right to continue using the Freshworks Technology as set forth hereunder; (b) replace or modify the Freshworks Technology to make it non-infringing; or (c) if options (a) or (b) are not commercially reasonable as determined by Freshworks, then Freshworks may terminate Customer’s subscription to the Freshworks Technology, whereupon Freshworks will refund Customer, on a pro-rated basis, any unused Fees Customer has previously","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=a.%20Indemnification%20by%20Freshworks,Fees%20Customer%20has%20previously","char_start":26524,"char_end":28323}},{"surface":"indemnity_liability","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" paid to Freshworks.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20paid%20to%20Freshworks.","char_start":28323,"char_end":28343}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" b. Indemnification by Customer . Customer will defend Freshworks and its Affiliates from any third party claim (“ Claim ”), and will indemnify and hold harmless Freshworks and its Affiliates from and against any damages and costs awarded against Freshworks and its Affiliates, or agreed in settlement by Customer (including reasonable attorneys’ fees) resulting from such Claim, to the extent caused by: (i) Customer’s or its Affiliate’s unauthorized supply, disclosure, or processing of Customer Data, including Personal Data, (ii) Customer’s or its Affiliate’s violation of laws applicable to Customer’s or its Affiliate’s business. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20b.%20Indemnification%20by,its%20Affiliate%E2%80%99s%20business.%20","char_start":28345,"char_end":28981}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" c. Indemnification Procedures . In the event of an IP Claim or a Claim under this Section 10, the indemnified party will: (i) promptly notify the indemnifying party in writing of such claim, (ii) allow the indemnifying party the right to control the investigation, defense and settlement (if applicable) of such claim at the indemnifying party’s sole cost and expense, and (iii) upon request of the indemnifying party, provide all necessary cooperation at the indemnifying party’s expense. Failure by the indemnified party to notify the indemnifying party of a claim under this section will not relieve the indemnifying party of its obligations under this Section, however, the indemnifying party will not be liable for any litigation expenses that the indemnified party incurred prior to the time when notice is given, nor for any damages and/or costs resulting from any material prejudice caused by the delay or failure to provide notice to the indemnifying party in accordance with this section. The indemnifying party may not settle any claim that would bind the indemnified party to any obligation (other than payment covered by the indemnifying party or ceasing to use infringing materials) or require any admission of fault by the indemnified party, without the indemnified party’s prior written consent, such consent not to be unreasonably withheld, conditioned, or delayed. Any indemnification obligation under this Section 10 will not apply if the indemnified party settles or makes any admission with respect to a claim without the indemnifying party’s prior written consent. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20c.%20Indemnification%20Procedures,prior%20written%20consent.%20","char_start":28982,"char_end":30570}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" a. SUBJECT TO APPLICABLE LAW AND NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION DOWNTIME COSTS, LOSS OF DATA, RESTORATION COSTS (INCLUDING COSTS INCURRED TO PROCURE SUBSTITUTE SOFTWARE, SERVICES, OR TECHNOLOGY—I.E., “COST OF COVER”), LOST PROFITS REGARDLESS OF WHETHER SUCH CLAIMS ARE BASED ON CONTRACT, TORT, WARRANTY OR ANY OTHER LEGAL THEORY.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20a.%20SUBJECT%20TO,ANY%20OTHER%20LEGAL%20THEORY.","char_start":30598,"char_end":31086}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" b. EXCEPT FOR AN ACTION BROUGHT FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, OR A PARTY’S INDEMNIFICATION OBLIGATIONS EACH PARTY’S AGGREGATE LIABILITY AND THAT OF ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS, UNDER THIS AGREEMENT WILL NOT EXCEED THE FEES RECEIVED BY OR PAYABLE TO FRESHWORKS IN THE APPLICABLE SOF IN THE TWELVE MONTHS PRECEDING THE CLAIM.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20b.%20EXCEPT%20FOR,MONTHS%20PRECEDING%20THE%20CLAIM.","char_start":31087,"char_end":31472}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" c. THE PARTIES AGREE THIS SECTION 11 WILL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE AND WILL APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THIS AGREEMENT IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE APPLICABLE MONETARY CAP SET FORTH IN THIS SECTION WILL APPLY ACROSS THIS AGREEMENT AND ANY AND ALL SEPARATE AGREEMENT(S) ON AN AGGREGATED BASIS, WITHOUT REGARD TO WHETHER ANY INDIVIDUAL CUSTOMER AFFILIATES HAVE EXECUTED A SEPARATE SOF.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20c.%20THE%20PARTIES,EXECUTED%20A%20SEPARATE%20SOF.","char_start":31473,"char_end":31995}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" d. CUSTOMER UNDERSTANDS AND AGREES THAT THE PRIMARY INTENT OF SECTION 11 IS TO DISTRIBUTE THE RISKS ASSOCIATED WITH THIS AGREEMENT BETWEEN BOTH PARTIES. THIS LIMITS POSSIBLE LIABILITIES, TAKING INTO ACCOUNT THE COST OF THE FEES. IF FRESHWORKS WERE TO TAKE ON ADDITIONAL LIABILITY BEYOND WHAT IS SPECIFIED IN THIS AGREEMENT, THE FEES WOULD HAVE BEEN MARKEDLY HIGHER.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20d.%20CUSTOMER%20UNDERSTANDS,HAVE%20BEEN%20MARKEDLY%20HIGHER.","char_start":31996,"char_end":32362}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" h. Force Majeure . Neither party will be liable to the other for any delay or failure to perform any obligation under this Agreement (except for a failure to pay Fees) if the delay or failure results from any cause beyond such party’s reasonable control, including but not limited, acts of God, acts of government, acts of terror or civil unrest, Internet failures, or acts undertaken by third parties not under the performing party’s control, including, without limitation, denial of service attacks (“ Force Majeure Event ”). In the event a Force Majeure Event continues for a period of more than thirty (30) consecutive days, the other party may terminate this Agreement and all SOFs on written notice to the non-performing party. If Freshworks is the party experiencing the Force Majeure Event and as a result thereof is unable to provide the Services, Software, and/or Mobile Apps for the period noted herein, and Customer terminates this Agreement and all SOFs, then Freshworks will provide Customer a refund of fees prepaid by Customer, pro-rated as of the date the Force Majeure Event commenced. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20h.%20Force%20Majeure,Majeure%20Event%20commenced.%20","char_start":36243,"char_end":37348}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" (C) TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT WILL FRESHWORKS BE LIABLE TO YOU FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER AND/OR DEVICE OR TECHNOLOGY FAILURE OR MALFUNCTION OR FOR ANY FORM OF DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES BASED ON ANY CAUSES OF ACTION ARISING OUT OF USE OF THE WEBSITES OR ANY ALLEGED FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, OR DELAY IN SERVICE, OPERATION, OR TRANSMISSION OF THE WEBSITES, OR ANY ALLEGED COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OF PROPERTY, AND/OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF OR POSTING OF ANY RECORD, CONTENT, OR TECHNOLOGY, PERTAINING TO OR ON THE WEBSITES. YOU AGREE THAT THIS LIMITATION OF LIABILITY APPLIES WHETHER SUCH ALLEGATIONS ARE FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR FALL UNDER ANY OTHER CAUSE OF ACTION, REGARDLESS OF THE BASIS UPON WHICH LIABILITY IS CLAIMED AND EVEN IF FRESHWORKS HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE . WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU ALSO SPECIFICALLY ACKNOWLEDGE THAT FRESHWORKS IS NOT LIABLE FOR ANY ACTUAL OR ALLEGED DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER USERS OF THE WEBSITES OR ANY OTHER THIRD PARTIES.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=%20(C)%20TO%20THE,ANY%20OTHER%20THIRD%20PARTIES.","char_start":10743,"char_end":12160}},{"surface":"indemnity_liability","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT WILL FRESHWORKS BE LIABLE TO YOU FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER AND/OR DEVICE OR TECHNOLOGY FAILURE OR MALFUNCTION OR FOR ANY FORM OF DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES BASED ON ANY CAUSES OF ACTION ARISING OUT OF USE OF THE WEBSITES OR ANY ALLEGED FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, OR DELAY IN SERVICE, OPERATION, OR TRANSMISSION OF THE WEBSITES, OR ANY ALLEGED COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OF PROPERTY, AND/OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF OR POSTING OF ANY RECORD, CONTENT, OR TECHNOLOGY, PERTAINING TO OR ON THE WEBSITES. YOU AGREE THAT THIS LIMITATION OF LIABILITY APPLIES WHETHER SUCH ALLEGATIONS ARE FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR FALL UNDER ANY OTHER CAUSE OF ACTION, REGARDLESS OF THE BASIS UPON WHICH LIABILITY IS CLAIMED AND EVEN IF FRESHWORKS HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE .","caution":"Freshworks excludes virtually all categories of liability including direct, indirect, consequential, and punitive damages arising from use of the websites, even if advised of potential harm.","provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=TO%20THE%20FULLEST%20EXTENT,LOSS%20OR%20DAMAGE%20.","char_start":10748,"char_end":11919}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" (B) THE WEBSITES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THESE TERMS.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=%20(B)%20THE%20WEBSITES,APPLICABLE%20TO%20THESE%20TERMS.","char_start":10357,"char_end":10742}},{"surface":"confidentiality","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"Customer Data is Customer’s Confidential Information. Customer and its licensors retain all rights, title, and interest in and to the Customer Data and all of Customer’s Confidential Information provided under this Agreement, and Freshworks obtains no rights in the foregoing, except for the express rights granted in this Agreement.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=Customer%20Data%20is%20Customer%E2%80%99s,granted%20in%20this%20Agreement.","char_start":7974,"char_end":8307}},{"surface":"confidentiality","risk":"medium","confidence":"low","tier":"All","verified":true,"quote":"Each party will protect the other’s Confidential Information from unauthorized use, access, or disclosure in the same manner as it protects its own Confidential Information of similar nature or importance, and in any event, using no less than reasonable care. Except as otherwise expressly permitted pursuant to this Agreement, the receiving party may use the disclosing party’s Confidential Information solely to exercise its respective rights and perform its respective obligations under this Agreement, and will disclose such Confidential Information only: (i) to those of its respective employees, representatives, and agents who have a need to know such Confidential Information for such purposes and who are bound by obligations to maintain the confidentiality of, and not misuse, such Confidential Information; (ii) as necessary to comply with an order or subpoena of any administrative agency or court of competent jurisdiction; or (iii) as reasonably necessary to comply with any applicable law or regulation. The provisions of this section will supersede any non-disclosure agreement by and between the parties entered into prior to this Agreement that would purport to address the confidentiality of any information shared by the parties, including Customer Data, and such agreement will have no further force or effect with respect to the foregoing. The receiving party acknowledges that disclosure of Confidential Information may cause substantial harm for which damages alone would not be a sufficient remedy, and therefore, upon any such disclosure by the receiving party, the disclosing party may be entitled to seek appropriate equitable relief in addition to whatever other remedies it might have at law.","caution":"This agreement supersedes all prior NDAs between the parties, which could weaken protections the customer negotiated in a prior standalone NDA. The 'reasonable care' standard, while standard, is lower than a strict standard.","provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=Each%20party%20will%20protect,might%20have%20at%20law.","char_start":22289,"char_end":24011}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Confidentiality . Each party will protect the other’s Confidential Information from unauthorized use, access, or disclosure in the same manner as it protects its own Confidential Information of similar nature or importance, and in any event, using no less than reasonable care. Except as otherwise expressly permitted pursuant to this Agreement, the receiving party may use the disclosing party’s Confidential Information solely to exercise its respective rights and perform its respective obligations under this Agreement, and will disclose such Confidential Information only: (i) to those of its respective employees, representatives, and agents who have a need to know such Confidential Information for such purposes and who are bound by obligations to maintain the confidentiality of, and not misuse, such Confidential Information; (ii) as necessary to comply with an order or subpoena of any administrative agency or court of competent jurisdiction; or (iii) as reasonably necessary to comply with any applicable law or regulation. The provisions of this section will supersede any non-disclosure agreement by and between the parties entered into prior to this Agreement that would purport to address the confidentiality of any information shared by the parties, including Customer Data, and such agreement will have no further force or effect with respect to the foregoing. The receiving party acknowledges that disclosure of Confidential Information may cause substantial harm for which damages alone would not be a sufficient remedy, and therefore, upon any such disclosure by the receiving party, the disclosing party may be entitled to seek appropriate equitable relief in addition to whatever other remedies it might have at law. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20Confidentiality%20.%20Each,have%20at%20law.%20","char_start":22270,"char_end":24012}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Freshworks shall not share any Usage Data with a third party that includes Customer’s Confidential Information, except: (i) in accordance with Section 8 (Confidentiality), or (ii) to the extent the Usage Data is aggregated and anonymized such that it no longer directly identifies Customer or its Users.","caution":"Usage Data can be shared with third parties if it is aggregated and anonymized. Anonymization standards are not defined in the excerpt, creating potential risk depending on implementation.","provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=Freshworks%20shall%20not%20share,Customer%20or%20its%20Users.","char_start":9971,"char_end":10274}},{"surface":"subprocessors_data_sharing","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"Customer understands Freshworks is not responsible for providing support for Third-Party Services and Freshworks is not responsible for any data hosting and/or data transfer practices followed by the providers of such Third-Party Services.","caution":"Freshworks explicitly disclaims responsibility for data hosting and transfer practices of Third-Party Service providers. Customer Data shared with or accessible by third-party integrations may not be protected under this Agreement.","provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=Customer%20understands%20Freshworks%20is,of%20such%20Third-Party%20Services.","char_start":12600,"char_end":12839}},{"surface":"subprocessors_data_sharing","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"When Freshworks  transfers Personal Data to a third party while acting as a controller, we retain full responsibility for ensuring that the third party‘s processing, in its role as a processor, complies with the DPF Principles. Freshworks shall remain liable under the DPF Principles if its processors process Personal Data in a manner inconsistent with the DPF Principles, unless Freshworks proves that it is not responsible for the event giving rise to the damage.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=When%20Freshworks%20transfers%20Personal,rise%20to%20the%20damage.","char_start":1438,"char_end":1904}},{"surface":"subprocessors_data_sharing","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"Personal Data collected by third parties during your communications/dealings with those third parties or your use of their products or services (for example, where you follow links to third party websites over which we have no control).","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=Personal%20Data%20collected%20by,we%20have%20no%20control).","char_start":2011,"char_end":2247}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"We may use your Personal Data to: a) respond to lawful requests by public authorities, including meeting national security or law enforcement requirements; b) when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, police request or other legal process served on us; c) to protect the rights of third parties; and d) in connection with a business transition such as a merger, reorganization, acquisition by another company, or sale of any of our assets.","caution":"Personal data may be disclosed to law enforcement, government authorities, or acquiring companies in M&A events. The 'protect our rights' basis is self-determined and broad.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=We%20may%20use%20your,any%20of%20our%20assets.","char_start":37332,"char_end":37854}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"With Affiliates within Freshworks and companies that we will acquire in the future when they are made part of the Freshworks group – this may be for customer support, marketing, technical operations, account management or organizational purposes and to provide, enhance and improve the Services;","caution":"The clause pre-authorizes data sharing with companies not yet part of the Freshworks group at the time of consent, creating forward-looking risk without user re-consent.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=With%20Affiliates%20within%20Freshworks,and%20improve%20the%20Services%3B","char_start":44841,"char_end":45136}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"We process Personal Data in the countries in which we are established, including the United States, the United Kingdom and the European Economic Area (“EEA”) and in other countries where third parties that we may use are based.","caution":"Personal data may flow to countries beyond US/UK/EEA based on where third-party sub-processors are located, with no enumeration of those countries.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=We%20process%20Personal%20Data,may%20use%20are%20based.","char_start":919,"char_end":1146}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Freshworks’ assets or capital stock, whether as a going concern or as part of bankruptcy, liquidation or a similar proceeding, in which personal information held by Freshworks about our employees, workers and contractors is among the assets transferred. If this happens, the recipient of the personal information will continue to honor the promises made in this privacy notice, or else provide you notice of any changes.","caution":"User personal data can be transferred to a buyer in M&A or insolvency scenarios. The recipient commitment is qualified ('or else provide you notice of any changes'), meaning privacy terms could change post-transfer.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=To%20a%20buyer%20or,notice%20of%20any%20changes.","char_start":64700,"char_end":65276}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 4. WITH WHOM DO WE SHARE PERSONAL DATA? ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%204.%20WITH%20WHOM,SHARE%20PERSONAL%20DATA%3F%20","char_start":3078,"char_end":3119}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Freshworks SAS (company no: 842815581) is a company established under the laws of France and its registered office address can be found here . ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Freshworks%20SAS%20(company,found%20here%20.%20","char_start":4993,"char_end":5137}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Freshworks Technologies Private Limited (company no: U72200TN2010PTC078458) is a company established under the laws of India with its registered office at Module - 1 & 2, 1st Floor, Block B, No 40, Global Infocity Park, MGR Salai, Perungudi Chennai – 600096, Tamil Nadu, India here . ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Freshworks%20Technologies%20Private,India%20here%20.%20","char_start":5358,"char_end":5643}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" personal data obtained from any third parties we work with in relation to our recruitment activities, including without limitation (and subject to local laws), recruitment agencies, background check providers, credit reference agencies and your referees; and","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20personal%20data%20obtained,and%20your%20referees%3B%20and","char_start":12059,"char_end":12318}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Purpose: Advertising and marketing to our Customers and prospective leads - advertising to you on social media and other platforms. We share your email address and other identifiers such as your phone number or device ID (usually in an encrypted or ‘hashed’ form) with third-party providers of social media platforms and other services, such as [Facebook, LinkedIn] and other similar platforms (“ Social Platforms ”), so that the third party providers can try to “match” your data with the data of their registered users of their Social Platforms. Where there is a successful match, we will display our advertising to you when you use the relevant Social Platform (e.g. on your Facebook newsfeed). This is known as “custom audience” advertising, because we “customize” the audience that we want to reach on the relevant service. Some of the advertising that you see may be personalized to you. The data that we use to personalize our advertising, will include: \n Data relating to your browsing activity or interaction with our emails, obtained through the use of cookies, pixel tags and other similar technologies; information about when your current or previous sessions started; details about any products you viewed through the Site; and\n IP address; browser type and operating system; geolocation; any other unique numbers assigned to a device.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Purpose%3A%20Advertising%20and,assigned%20to%20a%20device.","char_start":22888,"char_end":24237}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Such data used to personalize advertising will not be provided to the third-party providers of the Social Platforms for this purpose but please see the “ Cookies and Similar Technologies ” section for details of where we may share such data. This activity is also subject to the privacy choices you have elected to make on such Social Platforms.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Such%20data%20used,on%20such%20Social%20Platforms.","char_start":24240,"char_end":24586}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Purpose: Advertising and marketing to our Customers and prospective leads - advertising to other people who share similar interests and characteristics to you (or if you are someone that sees such advertising). We will provide your Personal Data to third-party providers of Social Platforms as described in the “ advertising to you on social media and other platforms ” and the “ Cookies and Similar Technologies ” sections. If you are a user of those Social Platforms, we may ask the third-party providers of those Social Platforms to find other registered users of their services who share similar interests and characteristics to you, which will be based on information that the third party holds about you and its other registered users. This is known as “lookalike” audience advertising because we are trying to show our advertising to people who “look like” you. If you are someone who has seen this advertising on a Social Platform, please note that this activity is based on data that you have provided to the Social Platform (which we do not receive) and is also subject to the privacy choices you have elected to make on such third-party services. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Purpose%3A%20Advertising%20and,such%20third-party%20services.%20","char_start":25225,"char_end":26384}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" With third party payment processors who process your credit card and other payment information for Freshworks but who are otherwise not permitted to store, retain or use such information;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20With%20third%20party,or%20use%20such%20information%3B","char_start":43523,"char_end":43711}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" With third party partners for the purpose of assisting us in onboarding you and providing any further support needed to use our Services;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20With%20third%20party,to%20use%20our%20Services%3B","char_start":43713,"char_end":43851}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" With third-party social media networks, advertising networks and websites;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20With%20third-party%20social,advertising%20networks%20and%20websites%3B","char_start":44172,"char_end":44247}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" If we are involved in a merger, reorganization or other fundamental corporate change with a third party, or sell/buy a business unit to/from a third party, or if all or a portion of our business, assets or stock are acquired by a third party, with such third party including at the due diligence stage;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20If%20we%20are,the%20due%20diligence%20stage%3B","char_start":45138,"char_end":45441}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" When you connect your Gmail mailbox with your Freshworks Account (see section 14 (Google API Disclosure) below).","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20When%20you%20connect,(Google%20API%20Disclosure)%20below).","char_start":45864,"char_end":45977}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" As explained above, some of our Services include processing data on behalf of our customers in relation to Applications, tools or software that we provide. Save for the limited circumstances set out in this Notice, we are not the Data Controller of this Hosted Data as we do not determine the purposes or the means of the processing. \n If you wish to access, correct, update, modify or delete Hosted Data or if you would no longer like to be contacted by one of our Customers you should direct your query to the Customer, who is the Data Controller of your data. If requested by the Customer to action a Request, we will respond within a reasonable timeframe.\n If you are a Customer of our Services and wish to raise a Request on behalf of data subjects in connection with Hosted Data, you may raise a ticket on the support portal of the relevant Service. Please note that if a Customer has subscribed to more than one Service, a Request on a particular Service support portal is specific to that Service only and separate Requests need to be raised across other relevant Service support portals.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20As%20explained%20above%2C,relevant%20Service%20support%20portals.","char_start":55568,"char_end":56665}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Professional services consultants, such as firms that perform analytics, assist with improving our business, provide legal services, or supply project-based resources and assistance.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Professional%20services%20consultants%2C,project-based%20resources%20and%20assistance.","char_start":63758,"char_end":63941}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Recruitment vendors that assist with the application process, including assessing candidate qualifications and providing the platform through which candidates submit their candidacy.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Recruitment%20vendors%20that,candidates%20submit%20their%20candidacy.","char_start":63943,"char_end":64126}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Analytics services, including entities that analyze traffic to and on our website and assist with identifying and communicating with potential customers. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Analytics%20services%2C%20including,with%20potential%20customers.%20","char_start":64128,"char_end":64283}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" IT vendors, such as entities that assist with website design, hosting and maintenance; data and software storage; and network operation.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20IT%20vendors%2C%20such,storage%3B%20and%20network%20operation.","char_start":64429,"char_end":64566}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" To other external parties when required by law or to protect Freshworks or other persons, as described in this privacy notice.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20To%20other%20external,in%20this%20privacy%20notice.","char_start":64570,"char_end":64697}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Freshworks has developed a functionality that allows its customers to connect their Gmail mailbox using Oauth with our products. Connecting your Gmail mailbox to your Freshworks account allows Freshworks to associate your account with your personal information on Google, to see your personal information, including any personal information you have made available, to view your email address and access your emails in order to create them as a ticket in our products, and to transmit the Customer data to third-party applications listed on Freshworks’ Marketplace that you integrate with your Account. The connection will further allow you to respond to your emails directly from our product and to delete them once they are fetched into our product.\n Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.\n Freshworks's use of information received from Google APIs will adhere to Google API Services User Data Policy's App's , including the Limited Use requirement.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Freshworks%20has%20developed,the%20Limited%20Use%20requirement.","char_start":78861,"char_end":79887}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" In the event Freshworks goes through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, Customers’ Accounts, Collected Data and Customer data will likely be among the assets transferred. A prominent notice will be displayed on our Websites to notify you of any such change in ownership or control and Customers will be notified via an e-mail.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20In%20the%20event,notified%20via%20an%20e-mail.","char_start":81693,"char_end":82103}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" d. Other Services and Software . Freshworks or other third parties may make available (for example, through the Freshworks Marketplace currently located at https://www.freshworks.com/apps/ ) or other forums, third-party products or services (“ Third-Party Services ”). These Third-Party Services may integrate with the Services and Software, but are not licensed by Freshworks pursuant to this Agreement, as they are governed by the third-party provider’s terms and conditions that accompany them, which Customer must separately accept, along with the Freshworks Marketplace User Terms. Freshworks does not warrant or support Third-Party Services. Freshworks is not responsible for any disclosure, modification, or deletion of Customer Data resulting from access by such third party. The Services, Software, and/or Mobile Apps, may contain features designed to interoperate with Third-Party Services, but Freshworks cannot guarantee the continued availability of such Third-Party Services and may cease supporting them without entitling Customer to any refund, credit, or other compensation, if, for example and without limitation, the Third-Party Service provider ceases to make the Third-Party Service available for interoperation with the corresponding Service or Software features in a manner acceptable to Freshworks. Customer understands Freshworks is not responsible for providing support for Third-Party Services and Freshworks is not responsible for any data hosting and/or data transfer practices followed by the providers of such Third-Party Services.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20d.%20Other%20Services,of%20such%20Third-Party%20Services.","char_start":11276,"char_end":12839}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" a. Use of Third Parties for Payment Processing . Freshworks may use a third-party service provider to manage payment processing provided that such service provider is not permitted to store, retain, or use Customer’s payment account information except to process Customer’s payment information for Freshworks. Customer must notify Freshworks of any change in Customer’s payment account information, either by updating Customer’s Account or by e-mailing Freshworks at support@freshworks.com .","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20a.%20Use%20of,Freshworks%20at%20support%40freshworks.com%20.","char_start":32382,"char_end":32874}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Social media features: Where this activity is undertaken through the use of Cookies on our Website, we rely on consent to collect your personal data and for the onward processing purpose. Please see our Cookie Policy for further details. Where we use social media features, we do so in line with the terms and conditions of those providers.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Social%20media%20features%3A,conditions%20of%20those%20providers.","char_start":36929,"char_end":37270}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" e) Social media features and third-party cookies. Our Websites include social media features, such as the Facebook “Like” button, the “Share This” button or interactive mini-programs. When you interact with these features, those third parties may collect your IP address, which page you are visiting on our Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Websites. Your interactions with these features are governed by the privacy notice of the company providing them. If the widget is shown on our Websites, our Privacy Notice applies. Please see our Cookies Policy Cookies Policy for further information. If you provide us or our service providers with any Personal Data relating to other individuals, including End-User data or your employee’s data, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Notice.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20e)%20Social%20media,accordance%20with%20this%20Notice.","char_start":35932,"char_end":36927}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" With Affiliates within Freshworks and companies that we will acquire in the future when they are made part of the Freshworks group – this may be for customer support, marketing, technical operations, account management or organizational purposes and to provide, enhance and improve the Services;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20With%20Affiliates%20within,and%20improve%20the%20Services%3B","char_start":44840,"char_end":45136}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Freshworks’ assets or capital stock, whether as a going concern or as part of bankruptcy, liquidation or a similar proceeding, in which personal information held by Freshworks about our employees, workers and contractors is among the assets transferred. If this happens, the recipient of the personal information will continue to honor the promises made in this privacy notice, or else provide you notice of any changes.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20To%20a%20buyer,notice%20of%20any%20changes.","char_start":64699,"char_end":65276}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Please see the “ advertising to you on social media and other platforms ” section for details of the lawful basis that we rely on to share your personal data with the Social Platforms. It is in our legitimate interests to further use your Personal Data to advertise our Services to other individuals that use those Social Platforms and who share similar interests and characteristics with you. If you are someone who has seen this advertising on a Social Platform, it is in our legitimate interests that the Social Platform uses the data that you have provided to it to advertise our Services, although please note that we do not receive this data and you should exercise your rights in respect of such data in accordance with the privacy notice of the relevant Social Platform.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Please%20see%20the,the%20relevant%20Social%20Platform.","char_start":26386,"char_end":27165}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"With third party service providers providing us with services, such as research and analytics, anti-spamming and anti-phishing services, marketing and data enrichment or for them to reach out to you on our behalf;","caution":"Data is shared with marketing and data enrichment providers, which may include profiling activities. Scope of sharing with these parties is broad.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=With%20third%20party%20service,you%20on%20our%20behalf%3B","char_start":43308,"char_end":43521}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"We may disclose personal information that we collect or that you provide as described in this privacy notice:\n To our Group Companies\n\n To the following categories of service providers who are bound by law and contractual obligations to keep your personal information confidential. Service providers may use information that we share with them only for the purposes for which we disclose it to them and as otherwise permitted by law. \n Payroll services providers that assist us in calculating and disbursing your salary and other compensation.\n\n Auditing and accounting firms, such as firms that assist us in the creation of our financial records.\n\n Professional services consultants, such as firms that perform analytics, assist with improving our business, provide legal services, or supply project-based resources and assistance.\n\n Recruitment vendors that assist with the application process, including assessing candidate qualifications and providing the platform through which candidates submit their candidacy.\n\n Analytics services, including entities that analyze traffic to and on our website and assist with identifying and communicating with potential customers. \n\n Security vendors, such as entities that assist with security incident verification and response, service notifications, and fraud prevention.\n\n IT vendors, such as entities that assist with website design, hosting and maintenance; data and software storage; and network operation.\n","caution":"Personal data is shared with a broad range of third-party service providers and group companies. Categories are described generally rather than naming specific sub-processors, limiting user visibility.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=We%20may%20disclose%20personal,and%20network%20operation.%20","char_start":63109,"char_end":64567}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Auditing and accounting firms, such as firms that assist us in the creation of our financial records.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Auditing%20and%20accounting,of%20our%20financial%20records.","char_start":63654,"char_end":63756}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"With third parties assisting Freshworks in providing our Customers with the Service(s) (“ Sub-Processors \" listed here ). Our Sub-Processors are given access to Customers’ Account and Customer data only as reasonably necessary to provide the Service(s) and will be subject to confidentiality obligations in their service agreements;","caution":"Sub-processors are listed externally (not in the document itself), meaning the list can be updated without direct notice in the policy. Access is limited to 'reasonably necessary' but confidentiality obligations are in third-party service agreements, not directly enforceable by users.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=With%20third%20parties%20assisting,in%20their%20service%20agreements%3B","char_start":42973,"char_end":43305}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" With auditors, lawyers, accountants and other professional advisers who advise and assist us in relation to the lawful and effective management of our organization and in relation to any disputes we may become involved in;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20With%20auditors%2C%20lawyers%2C,may%20become%20involved%20in%3B","char_start":44449,"char_end":44672}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Security vendors, such as entities that assist with security incident verification and response, service notifications, and fraud prevention.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Security%20vendors%2C%20such,notifications%2C%20and%20fraud%20prevention.","char_start":64285,"char_end":64427}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We will only share your Personal Data with the third-party providers of the Social Platforms, so that we can advertise our Services to you when you use those Social Platforms, where you have provided your consent or where it is otherwise in our legitimate interests to do so in order to promote our Services. Where this activity is undertaken through the use of Cookies, please see the “ Cookies and Similar Technologies ” section) to learn about the legal basis that we rely on. You can opt-out of our sharing of your personal information with the third-party providers by exercising your rights as a data subject as set out below.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20We%20will%20only,as%20set%20out%20below.","char_start":24588,"char_end":25221}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Please note that the right to opt out does not apply to our sharing of data with service providers, who are parties we engage to perform a function on our behalf and are legally and contractually obligated to use the data only for that function.","caution":"Users cannot opt out of data sharing with service providers, even though these third parties receive personal data. The protection relies solely on contractual obligations whose enforcement is not user-verifiable.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=Please%20note%20that%20the,only%20for%20that%20function.","char_start":66049,"char_end":66294}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"To other external parties when required by law or to protect Freshworks or other persons, as described in this privacy notice.","caution":"Disclosure to external parties is permitted not only when required by law but also to 'protect Freshworks or other persons,' which is a broad and subjectively defined trigger.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=To%20other%20external%20parties,in%20this%20privacy%20notice.","char_start":64571,"char_end":64697}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" With third party service providers providing us with services, such as research and analytics, anti-spamming and anti-phishing services, marketing and data enrichment or for them to reach out to you on our behalf;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20With%20third%20party,you%20on%20our%20behalf%3B","char_start":43307,"char_end":43521}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" With third-party service providers that are assisting us with the operation and administration of events. If we are running an event in partnership with other organizations, we will share your Personal Data with such organizations for use in relation to the event;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20With%20third-party%20service,relation%20to%20the%20event%3B","char_start":43905,"char_end":44170}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" From time to time, we may receive Personal Data about you from third party sources like databases and social media but only where we have checked that these third parties either have your consent to or are otherwise legally permitted or required to disclose your personal information to us. The types of information we obtain from such third parties include your name, e-mail address, postal address, location, designation, telephone number and we use the information we receive from these third parties to maintain and improve customer support experience, improve the accuracy of the records we hold about you and for our sales and marketing purposes. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20From%20time%20to,and%20marketing%20purposes.%20","char_start":41184,"char_end":41838}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" To the following categories of service providers who are bound by law and contractual obligations to keep your personal information confidential. Service providers may use information that we share with them only for the purposes for which we disclose it to them and as otherwise permitted by law. \n Payroll services providers that assist us in calculating and disbursing your salary and other compensation.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20To%20the%20following,salary%20and%20other%20compensation.","char_start":63244,"char_end":63652}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We also make available a Market Place platform where individuals can download applications developed by Freshworks or by third parties (the “ Applications ”). This Notice will apply to our processing of your Personal Data during your use of the Applications when the Applications are provided by us, and the Application shall include a link to this Notice. When Applications are provided by a third party, the privacy statement of the relevant third party will apply.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20We%20also%20make,third%20party%20will%20apply.","char_start":7979,"char_end":8447}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Freshworks Technologies UK Limited (company no: 09338697) is a company established under the laws of England and Wales and its registered office address can be found here . ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Freshworks%20Technologies%20UK,found%20here%20.%20","char_start":5165,"char_end":5339}},{"surface":"subprocessors_data_sharing","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"With third-party social media networks, advertising networks and websites;","caution":"Personal data may be shared with advertising networks for targeting purposes. This is broadly stated with no limitation on scope or purpose.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=With%20third-party%20social%20media,advertising%20networks%20and%20websites%3B","char_start":44173,"char_end":44247}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"If we are involved in a merger, reorganization or other fundamental corporate change with a third party, or sell/buy a business unit to/from a third party, or if all or a portion of our business, assets or stock are acquired by a third party, with such third party including at the due diligence stage;","caution":"Personal data may be shared with potential acquirers even before a transaction is completed (at the due diligence stage), with no stated restrictions on how that acquirer may use the data if the deal does not proceed.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=If%20we%20are%20involved,the%20due%20diligence%20stage%3B","char_start":45139,"char_end":45441}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Law enforcement or other government and regulatory agencies and bodies or other third parties as required by, and in accordance with, applicable law or regulation;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Law%20enforcement%20or,applicable%20law%20or%20regulation%3B","char_start":44674,"char_end":44838}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"We and our third-party advertising partners use cookies, web beacons, pixel tags and similar technologies (which we generically refer to as ‘cookies’) to collect data from the devices that you use to access our Website.","caution":"Data is shared with unnamed third-party advertising partners via cookies and tracking technologies. The identities and data practices of these partners are not specified here.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=We%20and%20our%20third-party,to%20access%20our%20Website.","char_start":29014,"char_end":29233}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Freshworks Technologies B.V. (company no: 73582166) is a company established under the laws of the Netherlands and its registered office address can be found here . ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Freshworks%20Technologies%20B.V.,found%20here%20.%20","char_start":4807,"char_end":4973}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" With external recruiters, and related organizations such as third-party providers that undertake employee background checks on our behalf and on behalf of other entities within our Group Companies;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20With%20external%20recruiters%2C,within%20our%20Group%20Companies%3B","char_start":44249,"char_end":44447}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We process Personal Data in the countries in which we are established, including the United States, the United Kingdom and the European Economic Area (“EEA”) and in other countries where third parties that we may use are based.\n You may refer to the Freshworks Data Hosting page here for more information about the locations in which the Hosted Data (i.e., that which we process as a Processor during the provision of our Services) is stored.\n When processing your Personal Data, we may need to share it with other third parties (including other entities within our Group Companies), as set out below. This list is non-exhaustive and there may be circumstances where we need to share Personal Data with other third parties:\n With third parties assisting Freshworks in providing our Customers with the Service(s) (“ Sub-Processors \" listed here ). Our Sub-Processors are given access to Customers’ Account and Customer data only as reasonably necessary to provide the Service(s) and will be subject to confidentiality obligations in their service agreements;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20We%20process%20Personal,in%20their%20service%20agreements%3B","char_start":42247,"char_end":43305}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" With sponsors of contests for which you register;","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20With%20sponsors%20of,for%20which%20you%20register%3B","char_start":43853,"char_end":43903}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You have the right to be informed about the public and private entities with which we may share your Personal Data.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20You%20have%20the,share%20your%20Personal%20Data.","char_start":71536,"char_end":71652}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Other third parties - Occasionally, we may receive requests from third parties with authority to obtain disclosure of Personal Data, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, or to establish, exercise or defend legal rights. We will only fulfil requests for Personal Data where we are permitted to do so in accordance with applicable law or regulation.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Other%20third%20parties,applicable%20law%20or%20regulation.","char_start":45443,"char_end":45862}},{"surface":"audit_rights_dpa_residency","risk":"low","confidence":"medium","tier":"All","verified":true,"quote":"Freshworks complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF). Freshworks has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF.","caution":"Reliance on the EU-U.S. DPF for international transfers carries residual legal risk given the DPF's contested status and potential future invalidation, as occurred with predecessors Safe Harbor and Privacy Shield.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=Freshworks%20complies%20with%20the,to%20the%20EU-U.S.%20DPF.","char_start":46442,"char_end":46938}},{"surface":"audit_rights_dpa_residency","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Freshworks commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=In%20compliance%20with%20the,and%20the%20Swiss-U.S.%20DPF.","char_start":56691,"char_end":57239}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 5. INTERNATIONAL TRANSFER OF DATA ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%205.%20INTERNATIONAL%20TRANSFER%20OF%20DATA%20","char_start":3120,"char_end":3155}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 9. BRAZILIAN GENERAL DATA PROTECTION LAW (LGPD) ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%209.%20BRAZILIAN%20GENERAL,PROTECTION%20LAW%20(LGPD)%20","char_start":3288,"char_end":3337}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Where necessary (such as when we transfer data to service providers) we put in place appropriate contractual arrangements and security mechanisms (including but not limited to : Data Processing Addendum and Standard Contractual Clauses) to protect the Personal Data shared and to comply with our data protection, confidentiality and security standards and obligations. Further details can be provided upon request.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Where%20necessary%20(such,be%20provided%20upon%20request.","char_start":45979,"char_end":46394}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" This is true whether or not the transfer is within our group, or to a third party.\n With respect to Personal Data received or transferred to the United States, Freshworks is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.\n With respect to Personal Data subject to LGPD’s jurisdiction, Freshworks will also accomplish LGPD’s requirements for transfers of Personal Data to countries which do not have the same data protection laws.\n In certain situations, Freshworks. and/or its Group Companies may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, you can contact us at dpo@freshworks.com or via postal mail at Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403 at the attention of the Data Protection Officer with a copy to dpo@freshworks.com .","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20This%20is%20true,copy%20to%20dpo%40freshworks.com%20.","char_start":47888,"char_end":48898}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Freshworks commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF. \n If you have a question or complaint related to participation by Freshworks in the DPF Frameworks, we encourage you to contact us via dpo@freshworks.com. For any complaints related to the DPF Frameworks that Freshworks cannot resolve directly, we have chosen to co-operate with the relevant EU Data Protection Authority, or a panel established by the European data protection authorities, for resolving disputes with EU individuals, the UK Information Commissioner (for UK individuals) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) for resolving disputes with Swiss individuals. As further explained in Annex I of DPF Principles, binding arbitration is available to address residual complaints not resolved by other means. Freshworks is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20In%20compliance%20with,Federal%20Trade%20Commission%20(FTC).","char_start":56690,"char_end":58102}},{"surface":"audit_rights_dpa_residency","risk":"low","confidence":"medium","tier":"All","verified":true,"quote":"Where necessary (such as when we transfer data to service providers) we put in place appropriate contractual arrangements and security mechanisms (including but not limited to : Data Processing Addendum and Standard Contractual Clauses) to protect the Personal Data shared and to comply with our data protection, confidentiality and security standards and obligations. Further details can be provided upon request.","caution":"DPA and SCCs are referenced but must be requested; they are not published or automatically provided to users, limiting transparency.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=Where%20necessary%20(such%20as,be%20provided%20upon%20request.","char_start":45980,"char_end":46394}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 8. CALIFORNIA-RESIDENT SPECIFIC RIGHTS ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%208.%20CALIFORNIA-RESIDENT%20SPECIFIC%20RIGHTS%20","char_start":3247,"char_end":3287}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Freshworks complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF). Freshworks has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Freshworks has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/ \n Model Clauses: Where we use certain service providers, we may use specific contracts approved by the UK and/or European Authorities which give Personal Data the same protection it has in the UK and the EEA. For further details, see https://ec.europa.eu/info/law/law-topic/data-protection/data- transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en .\n","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20Freshworks%20complies%20with,https%3A%2F%2Fec.europa.eu%2Finfo%2Flaw%2Flaw-topic%2Fdata-protection%2Fdata-%20transfers-outside-eu%2Fmodel-contracts-transfer-personal-data-third-countries_en%20.%20","char_start":46441,"char_end":47888}},{"surface":"audit_rights_dpa_residency","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"For any complaints related to the DPF Frameworks that Freshworks cannot resolve directly, we have chosen to co-operate with the relevant EU Data Protection Authority, or a panel established by the European data protection authorities, for resolving disputes with EU individuals, the UK Information Commissioner (for UK individuals) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) for resolving disputes with Swiss individuals. As further explained in Annex I of DPF Principles, binding arbitration is available to address residual complaints not resolved by other means. Freshworks is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=For%20any%20complaints%20related,Federal%20Trade%20Commission%20(FTC).","char_start":57395,"char_end":58102}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" If you have a concern about any aspect of our privacy practices, including the way we have handled your Personal Data, please contact us using the details in section 18. You also have the right to complain to a data protection authority in the Member State of your residence or the place of the alleged infringement. You can find a list of contact details for all EU supervisory authorities at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm . The UK data protection regulator is the Information Commissioner’s Office and contact details can be found at https://ico.org.uk .","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20If%20you%20have,found%20at%20https%3A%2F%2Fico.org.uk%20.","char_start":54210,"char_end":54813}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 7. EEA, UK AND SWISS SPECIFIC RIGHTS ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%207.%20EEA%2C%20UK,SWISS%20SPECIFIC%20RIGHTS%20","char_start":3208,"char_end":3246}},{"surface":"audit_rights_dpa_residency","risk":"low","confidence":"medium","tier":"All","verified":true,"quote":"While processing Personal Data we comply with the principles and rules of the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) and to the rights of EU and UK individuals and Swiss individuals.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=While%20processing%20Personal%20Data,individuals%20and%20Swiss%20individuals.","char_start":1148,"char_end":1436}},{"surface":"governing_law_disputes","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this Agreement to arbitrate, will first be determined by arbitration in San Francisco, California. The arbitration will be administered by JAMS pursuant to its arbitration rules and procedures. Judgment on the Award may be entered into any court having jurisdiction. This section will not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.","caution":"Mandatory JAMS arbitration in San Francisco, California. No class-action waiver is explicitly stated in this excerpt, but individual arbitration requirement limits collective redress. Venue may be burdensome for non-US customers.","provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=Any%20dispute%2C%20claim%20or,court%20of%20appropriate%20jurisdiction.","char_start":37986,"char_end":38607}},{"surface":"governing_law_disputes","risk":"low","confidence":"medium","tier":"All","verified":true,"quote":"For the purposes of the GDPR and LGPD, the following Group Companies act as a data controller when the processing of your Personal Data is governed by the requirements of the GDPR, CCPA, and LGPD.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=For%20the%20purposes%20of,GDPR%2C%20CCPA%2C%20and%20LGPD.","char_start":4163,"char_end":4359}},{"surface":"governing_law_disputes","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"As further explained in Annex I of DPF Principles, binding arbitration is available to address residual complaints not resolved by other means.","caution":"Binding arbitration is referenced as the final dispute resolution mechanism for DPF-related complaints, which limits users' ability to pursue court-based remedies for cross-border data disputes.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=As%20further%20explained%20in,resolved%20by%20other%20means.","char_start":57849,"char_end":57992}},{"surface":"governing_law_disputes","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Any and all disputes, claims and controversies arising out of or in connection with your access to, and/or use of the Websites, and/or the provision of content, services, and/or technology on or through the Websites shall be governed by and construed exclusively in accordance with the laws and decisions of the State of California applicable to contracts made, entered into and performed entirely therein, without giving effect to its conflict of laws provisions. If a lawsuit or court proceeding is permitted under these Terms, then you and Freshworks agree to submit to the personal and exclusive jurisdiction of the state courts and federal courts located within San Francisco, California for the purpose of litigating any dispute.","caution":"California law exclusively governs all disputes; exclusive venue is San Francisco courts. Non-California users may face significant inconvenience and cost in asserting claims.","provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=Any%20and%20all%20disputes%2C,of%20litigating%20any%20dispute.","char_start":13613,"char_end":14348}},{"surface":"governing_law_disputes","risk":"high","confidence":"medium","tier":"All","verified":true,"quote":"you and Freshworks agree that, unless prohibited by law, every dispute arising in connection with these Terms will be resolved by binding arbitration. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND FRESHWORKS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.","caution":"Mandatory binding arbitration for virtually all disputes, with explicit jury-trial waiver and class-action waiver. Users lose access to courts and the ability to join collective redress actions.","provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=you%20and%20Freshworks%20agree,IN%20A%20CLASS%20ACTION.","char_start":14522,"char_end":15133}},{"surface":"governing_law_disputes","risk":"high","confidence":"medium","tier":"All","verified":true,"quote":"YOU AND FRESHWORKS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Freshworks agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.","caution":"Explicit class-action and representative-proceeding waiver. Users cannot consolidate claims with others or pursue collective arbitration, severely limiting practical recourse for systemic platform harms.","provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=YOU%20AND%20FRESHWORKS%20AGREE,representative%20or%20class%20proceeding.","char_start":16105,"char_end":16514}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 10. Dispute Resolution and Arbitration. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=%2010.%20Dispute%20Resolution%20and%20Arbitration.%20","char_start":14349,"char_end":14390}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 10.1 Generally. In the interest of resolving disputes between you and Freshworks in the most expedient and cost-effective manner, you and Freshworks agree that, unless prohibited by law, every dispute arising in connection with these Terms will be resolved by binding arbitration. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND FRESHWORKS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.\n 10.2 Exceptions. Notwithstanding the foregoing, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law; or (d) to file suit in a court of law to address an intellectual property infringement claim.\n 10.3 Arbitration Rules. If you are based in the United States, any arbitration between you and Freshworks will be governed by the Commercial Arbitration Rules and Mediation Procedures of the American Arbitration Association and will be held in San Francisco, California. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=%2010.1%20Generally.%20In,San%20Francisco%2C%20California.%20","char_start":14391,"char_end":15873}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 12. Miscellaneous. These Terms and any operating rules for the Websites established by us constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. The provisions of these Terms are for the benefit of Freshworks and its third-party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. If any part of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, it will be replaced with language reflecting the original purpose in a valid and enforceable manner. The enforceable sections of these Terms will remain binding upon the parties. The section headings used herein are for convenience only and shall not be given any legal import.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=%2012.%20Miscellaneous.%20These,given%20any%20legal%20import.","char_start":17292,"char_end":18323}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You have the right to file a complaint with a supervisory authority about our collection and processing of your Personal Data. The Brazilian data protection regulator is the Autoridade Nacional de Proteção de Dados and contact details can be found at https://www.gov.br/anpd/pt-br. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20You%20have%20the,found%20at%20https%3A%2F%2Fwww.gov.br%2Fanpd%2Fpt-br.%20","char_start":72345,"char_end":72628}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Freshworks commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU and UK individuals and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF should first contact Freshworks at: support@freshworks.com .\n If you no longer wish to receive marketing communications from Freshworks, you may click on the “unsubscribe” link located on the bottom of our marketing emails or you can contact us at dpo@freshworks.com . When using our Mobile Applications, you also have the option to turn off push notifications.\n If you would like to object to the use of your Personal Data for analytics, you can contact us at support@freshworks.com .\n To opt out of the use of cookies, please see update your preferences here . \n You have the right to opt-out of the sharing of your personal data with third parties for purposes not essential to the delivery of our services. To exercise this option, you can contact us at support@freshworks.com .\n We will only process sensitive personal data with your explicit, affirmative consent. This includes any data related to health, ethnicity, political opinions, or similar categories. If we receive sensitive personal data from third parties, we will treat such data with the same safeguards and restrictions applied to data collected directly from individuals.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=%20In%20compliance%20with,collected%20directly%20from%20individuals.","char_start":74018,"char_end":75598}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" For the prior version, please click  here .\n BY ACCEPTING THIS AGREEMENT OR ACCESSING OR USING ANY SERVICES OR SOFTWARE, YOU ARE AGREEING TO THE TERMS AND CONDITIONS OF THIS AGREEMENT.\n IF YOU ARE USING ANY SERVICES OR SOFTWARE AS AN EMPLOYEE, AGENT, OR CONTRACTOR OF A CORPORATION, PARTNERSHIP OR SIMILAR ENTITY, THEN YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO ACCEPT THE TERMS OF THIS AGREEMENT ON BEHALF OF SUCH ENTITY AND TO BIND SUCH ENTITY HERETO. THE RIGHTS GRANTED UNDER THIS AGREEMENT ARE EXPRESSLY CONDITIONED UPON ACCEPTANCE BY SUCH AUTHORIZED PERSONNEL.\n Modifications to this Agreement:  From time to time, Freshworks may modify this Agreement. Unless otherwise specified by Freshworks, such changes become effective upon Customer’s next renewal of the then-current Subscription Term or entry into a new Service Order Form. Freshworks will use reasonable efforts to notify Customer of such changes through communications via Customer’s Account, email or other means. \n The  “Effective Date”  of this Agreement shall be the earlier of: (a) Customer’s initial access to any Service through any online provisioning, registration, or order process, (b) installation of any Software, or (c) the effective date of the first Service Order Form, as applicable, referencing this Agreement. This Agreement will govern Customer’s initial purchase on the Effective Date, as well as any future purchases made by Customer.\n These Terms of Service (the  “Agreement” ) is entered into by and between  Freshworks Inc. ","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20For%20the%20prior,between%20Freshworks%20Inc.%20","char_start":449,"char_end":1978}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" e. Termination for Cause . Either party may terminate this Agreement by written notice to the other party in the event that: (i) such other party materially breaches this Agreement and does not cure such breach within thirty (30) days of such notice, or (ii) immediately in the event the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20e.%20Termination%20for,the%20benefit%20of%20creditors.","char_start":19929,"char_end":20395}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" b. Assignment . Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the other party’s prior written consent (not to be unreasonably withheld); provided, however, Freshworks may assign this Agreement in its entirety (including all SOFs), without Customer’s consent, to an Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any attempted assignment in violation of this section will be null and void.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20b.%20Assignment%20.,be%20null%20and%20void.","char_start":32877,"char_end":33424}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" c. Entire Agreement . This Agreement, together with any SOF, the DPA, and the Supplemental Terms, constitutes the entire agreement and supersedes any and all prior agreements or communications between Customer and Freshworks, including but not limited to Customer registration forms and purchase orders, regarding the subject matter hereof. In the event of a conflict between the Supplemental Terms, or any SOF and this Agreement, the order of precedence will be, first, the SOF, second, the Supplemental Terms, third, the DPA, and fourth, this Agreement. If any provision in this Agreement is held by a court of competent jurisdiction to be unenforceable, such provision will be modified by the court and interpreted so as to best accomplish the original provision, and the remaining provisions of this Agreement will remain in effect.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20c.%20Entire%20Agreement,will%20remain%20in%20effect.","char_start":33425,"char_end":34262}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" e. Survival . Sections 2(c) (Use Restrictions), 4 (Intellectual Property), 5 (Fees and Payment), 6 (Term, Termination and Suspension), 8 (Confidentiality), 9(c) (Warranty Disclaimer), 10 (Indemnification), 11 (Limitation of Liability), 12(c) (Entire Agreement), 12(e) (Survival), 12(f) (Notices), 12(i) (Governing Law), 12(j) (Dispute Resolution), and 13 (Definitions) will survive any termination of the Agreement. Termination of this Agreement will not limit either party’s liability for obligations accrued as of or prior to such termination or for any breach of this Agreement.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20e.%20Survival%20.,breach%20of%20this%20Agreement.","char_start":34474,"char_end":35056}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" f. Notices . All notices provided hereunder shall be delivered in writing, either by: (i) internationally recognized overnight delivery service or US mail to the mailing address provided on the SOF; or (ii) electronic mail to the e-mail address provided for Customer’s Account. The address for notice to Freshworks is: Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403, with a copy to legal@freshworks.com by electronic mail. All notices will be deemed to have been given immediately upon delivery by electronic mail, or if otherwise delivered, upon the earlier or receipt or five (5) business days after being deposited in the mail or with a courier as permitted above.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20f.%20Notices%20.,courier%20as%20permitted%20above.","char_start":35057,"char_end":35751}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" i. Governing Law . This Agreement is governed by the laws of the State of California without regard to conflict of laws principles. The parties hereby submit to the exclusive personal jurisdiction of the federal and state courts of the State of California, San Francisco County for any claims or dispute relating to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act, as currently enacted by any jurisdiction or as may be codified or amended from time to time by any jurisdiction, do not apply to this Agreement.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20i.%20Governing%20Law,apply%20to%20this%20Agreement.","char_start":37349,"char_end":37960}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" j. Dispute Resolution . Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this Agreement to arbitrate, will first be determined by arbitration in San Francisco, California. The arbitration will be administered by JAMS pursuant to its arbitration rules and procedures. Judgment on the Award may be entered into any court having jurisdiction. This section will not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/terms/","snapshot_sha256":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28","wayback_url":null,"deep_link":"https://www.freshworks.com/terms/#:~:text=%20j.%20Dispute%20Resolution,court%20of%20appropriate%20jurisdiction.","char_start":37961,"char_end":38607}},{"surface":"governing_law_disputes","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"These Terms, or any part thereof, may be modified by us, including the addition or removal of terms at any time, and such modifications, additions or deletions will be effective immediately upon posting. Your use of the Websites after such posting will be deemed to constitute acceptance by you of such modifications, additions, or deletions.","caution":"Freshworks can unilaterally modify these Terms at any time with immediate effect and no notice, with continued use deemed acceptance. No governing law or dispute resolution clause is present in the excerpted text.","provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=These%20Terms%2C%20or%20any,modifications%2C%20additions%2C%20or%20deletions.","char_start":1548,"char_end":1890}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Otherwise, any arbitration between you and Freshworks will be governed by the Rules of Arbitration of the International Chamber of Commerce and will be held in the English language in London, United Kingdom.\n 10.4 No Class Actions. YOU AND FRESHWORKS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Freshworks agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.\n 10.5 Enforceability. If this Section is found to be unenforceable, the parties agree that the exclusive jurisdiction and venue described herein will govern any action arising out of or related to these Terms.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=Otherwise%2C%20any%20arbitration%20between,related%20to%20these%20Terms.","char_start":15873,"char_end":16724}},{"surface":"governing_law_disputes","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"If you are based in the United States, any arbitration between you and Freshworks will be governed by the Commercial Arbitration Rules and Mediation Procedures of the American Arbitration Association and will be held in San Francisco, California. Otherwise, any arbitration between you and Freshworks will be governed by the Rules of Arbitration of the International Chamber of Commerce and will be held in the English language in London, United Kingdom.","caution":"Arbitration seat is fixed (San Francisco for US users; London for international users). International users must arbitrate under ICC rules in London, which may be costly and logistically burdensome.","provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=If%20you%20are%20based,in%20London%2C%20United%20Kingdom.","char_start":15626,"char_end":16080}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 9. Governing Law; Venue. Any and all disputes, claims and controversies arising out of or in connection with your access to, and/or use of the Websites, and/or the provision of content, services, and/or technology on or through the Websites shall be governed by and construed exclusively in accordance with the laws and decisions of the State of California applicable to contracts made, entered into and performed entirely therein, without giving effect to its conflict of laws provisions. If a lawsuit or court proceeding is permitted under these Terms, then you and Freshworks agree to submit to the personal and exclusive jurisdiction of the state courts and federal courts located within San Francisco, California for the purpose of litigating any dispute.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=%209.%20Governing%20Law%3B,of%20litigating%20any%20dispute.","char_start":13587,"char_end":14348}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Freshworks Inc. and its affiliates (“ Freshworks ” or “ we ” or “ us ” or “ our ”) provide www.freshworks.com as well as the other websites we operate (collectively, the “ Websites ”) to you subject to these Website Terms of Use (“ Terms ”), which may be updated by us from time to time pursuant to Section 1 herein. By accessing and using the Websites, you accept and agree to be bound by these Terms, our Privacy Notice , and our Cookie Policy . If you do not agree to these Terms, you should not access or use the Websites. In addition, when accessing the Websites you shall be subject to any posted guidelines or rules applicable to the Websites, including, without limitation, the Acceptable Use Policy , the Refresh Community Terms of Use , and the Developer Community Terms of Use , which may be posted and modified from time to time. All such guidelines or rules are hereby incorporated by reference into these Terms.\n These Terms do not apply to your access to and use of the products and services which we market for subscription on our Websites (our “ Services ”). The practices and policies, including how we protect, collect, and use electronic data, text, messages, communications or other materials submitted to and stored within the Services by You are detailed in and governed by our Terms of Service , or such other applicable agreement between you Freshworks relating to your access to and use of such Services.","caution":null,"provenance":{"source_url":"https://www.freshworks.com/site-terms/","snapshot_sha256":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b","wayback_url":null,"deep_link":"https://www.freshworks.com/site-terms/#:~:text=%20Freshworks%20Inc.%20and,use%20of%20such%20Services.","char_start":94,"char_end":1525}},{"surface":"governing_law_disputes","risk":"low","confidence":"medium","tier":"All","verified":true,"quote":"With respect to Personal Data received or transferred to the United States, Freshworks is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.","caution":"For US data subjects, enforcement is through the FTC rather than a dedicated data protection authority, which may provide fewer individual remedies than GDPR supervisory authorities.","provenance":{"source_url":"https://www.freshworks.com/privacy/","snapshot_sha256":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c","wayback_url":null,"deep_link":"https://www.freshworks.com/privacy/#:~:text=With%20respect%20to%20Personal,U.S.%20Federal%20Trade%20Commission.","char_start":47973,"char_end":48145}}],"disclaimer":"Informational only, not legal advice. Every finding is a verbatim quote from a fully-read, gate-verified document; verify via snapshot_sha256 + wayback_url. Partially-verified platforms show findings only from their verified document(s).","@jsonld":{"@context":"https://schema.org","@type":"Dataset","name":"Freshdesk Freddy AI — AI policy risk findings","description":"Verified, cited policy findings for Freshdesk Freddy AI across 13 risk surfaces.","url":"https://aipolicycompare.com/platform/freshdesk-freddy","creator":{"@type":"Organization","name":"AIPolicyCompare","url":"https://aipolicycompare.com"},"isAccessibleForFree":true,"license":"https://aipolicycompare.com/terms","additionalProperty":[{"@type":"PropertyValue","name":"verification","value":"fully_verified"}],"variableMeasured":[{"@type":"PropertyValue","name":"prompt_ownership","value":"medium","description":"Subject to the terms of this Agreement, Customer hereby grants to Freshworks and its Affiliates a non-exclusive, worldwide, royalty-free right to process the Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology, and to perform all related obligations owed to Customer under this Agreement, or as may be required by applicable law.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"prompt_ownership","value":"medium","description":"Freshworks may freely use and incorporate into Freshworks’ products and services any suggestions, enhancement requests, recommendations, corrections, or other feedback provided by Customer or by any Users or End Users relating to Freshworks’ products or services. Feedback and any other suggestions are provided by Customer exclusively “AS IS,” in Customer’s sole discretion, and will not be used by Freshworks in any way that identifies or permits identification of Customer, its Affiliates, Users, or End Users.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"prompt_ownership","value":"unknown","description":" 4.1 The Websites may contain comments sections, discussion forums, or other interactive features (“ Interactive Areas ”) in which you may post or upload user-generated content, comments, video, photos, messages, and other materials (collectively, “ User Content ”). You are solely responsible for your use of any Interactive Areas and you use them at your own risk. Interactive Areas are available for individuals aged 13 years or older. By submitting User Content to an Interactive Area, you represent that you are 13 years of age or older and, if you are under the age of 18, you either are an emancipated minor or have obtained the legal consent of your parent or legal guardian to enter into these Terms, submit content, and participate on the Websites.\n 4.2 By submitting any User Content or participating in an Interactive Area within or in connection with the Websites, you agree that you will not upload, post or otherwise transmit any User Content that violates the Acceptable Use Policy or is protected by copyright, trademark, trade secret, right of publicity, or other proprietary right without the express permission of the owner of such copyright, trademark, trade secret, right of publicity, or other proprietary right. The burden of determining that any User Content is not protected by copyright, trademark, trade secret, right of publicity, or other proprietary right rests with you. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, trade secrets, rights of publicity, or other proprietary rights or any other harm resulting from such a submission. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"prompt_ownership","value":"unknown","description":" upon any rights, including the right of privacy or right of publicity, or constitute a libel or slander against, or violate any common law or any other right of, or cause injury to, any person or entity. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"prompt_ownership","value":"unknown","description":"a. Ownership Rights. Customer Data is Customer’s Confidential Information. Customer and its licensors retain all rights, title, and interest in and to the Customer Data and all of Customer’s Confidential Information provided under this Agreement, and Freshworks obtains no rights in the foregoing, except for the express rights granted in this Agreement. Freshworks and its licensors retain all rights, title, and interest in and to Freshworks Technology and Usage Data (as defined below). Customer acknowledges the Services are offered as online, hosted solutions, and Customer has no right to obtain a copy of the underlying computer code for any Services, except (if applicable) for any downloadable Software, in object code format. Freshworks may freely use and incorporate into Freshworks’ products and services any suggestions, enhancement requests, recommendations, corrections, or other feedback provided by Customer or by any Users or End Users relating to Freshworks’ products or services. Feedback and any other suggestions are provided by Customer exclusively “AS IS,” in Customer’s sole discretion, and will not be used by Freshworks in any way that identifies or permits identification of Customer, its Affiliates, Users, or End Users. Customer agrees its name, logo, and/or use case may be used by Freshworks in marketing materials (“ Promotional Materials ”). Promotional Materials may be for both internal and/or external purposes of Freshworks and such rights granted herein shall be worldwide, perpetual, and in any media. Customer may request that Freshworks stop the use of Promotional Materials of Customer by submitting an email to fw.insiders@freshworks.com at any time. It may take Freshworks up to thirty (30) days to process a request.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"prompt_ownership","value":"unknown","description":"You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"prompt_ownership","value":"high","description":"By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distribute, sublicense (through multiple tiers) and otherwise exploit such User Content (in whole or in part) in any form, media, or technology now known or hereafter developed, without payment to you or to any third parties. Additionally, to the fullest extent permitted under applicable law, you waive your moral rights in the User Content and agree not to assert such rights against us.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"output_ownership","value":"unknown","description":" 5. Intellectual Property Rights. You acknowledge that all text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software, and computer code (collectively, “ Content ”), including but not limited to the “look and feel”, layout, design, structure, color scheme, selection, combination and arrangement of the Content present on the Websites is owned by or licensed to us and that such Content is protected by copyright, trademark, trade dress and various other intellectual property and unfair competition laws.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"output_ownership","value":"unknown","description":" a. Use of Customer Data. As between the parties, Customer retains all right, title, and interest (including any and all intellectual property rights) in and to its Customer Data and any modifications made thereto in the course of the operation of the Freshworks Technology. Subject to the terms of this Agreement, Customer hereby grants to Freshworks and its Affiliates a non-exclusive, worldwide, royalty-free right to process the Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology, and to perform all related obligations owed to Customer under this Agreement, or as may be required by applicable law. Customer is solely responsible for the accuracy, content, and legality of all Customer Data. Customer warrants it has and will have sufficient rights in the Customer Data to grant the rights to Freshworks hereunder. If Customer is subject to the US Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“ HIPAA ”), Customer may not upload protected health information (“ PHI ”) as defined by HIPAA, unless Customer has entered into a business associate agreement with Freshworks, which will govern the parties’ respective obligations with respect to any PHI uploaded by Customer to the Services, Software, and/or Mobile Apps (“ BAA ”). ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"output_ownership","value":"medium","description":"You acknowledge that all text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software, and computer code (collectively, “ Content ”), including but not limited to the “look and feel”, layout, design, structure, color scheme, selection, combination and arrangement of the Content present on the Websites is owned by or licensed to us and that such Content is protected by copyright, trademark, trade dress and various other intellectual property and unfair competition laws.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"training_use","value":"medium","description":"Notwithstanding anything to the contrary in this Agreement, Freshworks may collect and use any data gathered in or derived from the use of the Services (“ Usage Data ”) to develop, improve, support, and operate its products and services. Freshworks shall not share any Usage Data with a third party that includes Customer’s Confidential Information, except: (i) in accordance with Section 8 (Confidentiality), or (ii) to the extent the Usage Data is aggregated and anonymized such that it no longer directly identifies Customer or its Users.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"training_use","value":"medium","description":"For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"training_use","value":"unknown","description":" For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech.\n For Freshchat, Freshworks and Freshmarketer customers: you will have the option to opt out of analytics or tracking certain events from within these products.\n For FreshworksCRM users only: Your calls made using FreshworksCRM will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. You will have the option to opt out of analytics or tracking certain events from within FreshworksCRM.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"training_use","value":"unknown","description":"b. Usage Data. Notwithstanding anything to the contrary in this Agreement, Freshworks may collect and use any data gathered in or derived from the use of the Services (“ Usage Data ”) to develop, improve, support, and operate its products and services. Freshworks shall not share any Usage Data with a third party that includes Customer’s Confidential Information, except: (i) in accordance with Section 8 (Confidentiality), or (ii) to the extent the Usage Data is aggregated and anonymized such that it no longer directly identifies Customer or its Users.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"training_use","value":"high","description":"It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns, develop new products and services using machine learning technologies and more generally to better serve our Customers and be able to provide customized content and features.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"training_use","value":"unknown","description":" It is necessary for us to use your Personal Data in this way to fulfil our obligations in accordance with any contract that we may have with you to provide our Services. It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns, develop new products and services using machine learning technologies and more generally to better serve our Customers and be able to provide customized content and features.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"training_use","value":"medium","description":"For FreshworksCRM users only: Your calls made using FreshworksCRM will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. You will have the option to opt out of analytics or tracking certain events from within FreshworksCRM.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"commercial_use","value":"medium","description":"Customer agrees not to use the Freshworks Technology: (i) to process data on behalf of any third party other than Customer’s Users and End Users; (ii) in violation of applicable laws; (iii) to store or transmit any content that infringes upon any third party’s intellectual property rights; (iv) for competitive intelligence or performance benchmarking purposes; (v) to license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Freshworks Technology available to any third party other than Users and End Users, and then only in furtherance of its permitted business purposes as expressly permitted by this Agreement","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"commercial_use","value":"medium","description":"Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in part) in any way or through any medium for distribution, publication, or any commercial purpose.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in part) in any way or through any medium for distribution, publication, or any commercial purpose.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":", a Delaware corporation ( “Freshworks\" ) and the person or entity placing an order for or accessing the Service or Software ( “Customer” ). In consideration of the terms and conditions set forth below, the parties agree as follows:\n Provision of Services and Software. During the Subscription Term, Freshworks will make the Services, Software, and/or Mobile Apps available to Customer pursuant to this Agreement, the Supplemental Terms (as applicable), the applicable SOF(s), and the Documentation, and will provide such Services, Software, and/or Mobile Apps in accordance with this Agreement, the Data Processing Addendum, the BAA (if applicable), and applicable laws and government regulations. During the Subscription Term, Freshworks grants to Customer a limited, non-exclusive right to access and use the Services and Software only for its internal business purposes or in accordance with the Documentation, for up to the number of Users included in the Service Plan, or as otherwise noted in the SOF.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" b. Acceptable Use . Customer may only use the Services, Software, and/or Mobile Apps in accordance with this Agreement, the Documentation, and subject to any use limitations indicated in the applicable SOF. Customer further agrees to comply with the Freshworks Acceptable Use and Conduct Policy, which is hereby incorporated into this Agreement.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" c. Use Restrictions . Customer agrees not to use the Freshworks Technology: (i) to process data on behalf of any third party other than Customer’s Users and End Users; (ii) in violation of applicable laws; (iii) to store or transmit any content that infringes upon any third party’s intellectual property rights; (iv) for competitive intelligence or performance benchmarking purposes; (v) to license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Freshworks Technology available to any third party other than Users and End Users, and then only in furtherance of its permitted business purposes as expressly permitted by this Agreement; (vi) to falsely imply any sponsorship or association with Freshworks; or (vii) to decompile, reverse engineer, disassemble, reproduce, or copy or otherwise access or discover the source code or underlying program of any portion of Freshworks Technology. Further, Customer shall not: (a) remove any product identification, proprietary, copyright trademark, service mark, or other notices contained in the Freshworks Technology, unless otherwise permitted by the Documentation, (b) attempt to bypass, disable, or circumvent any security, access control, or technical protection measures, nor, with respect to the Software, attempt to break out of any virtual machine, sandbox, or console environment or gain shell‑level or other unauthorized access by any means, or (c) modify any part of the Freshworks Technology, or create a derivative work of any part thereof, or incorporate the Freshworks Technology into or with other software, except to the extent expressly authorized in writing by Freshworks or as permitted by the Documentation.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" c. Updates . Freshworks may modify the Services, Software, Mobile Apps, and Service Plans from time to time, including by adding or removing features, functions, and entitlements; provided, however, that: (i) Freshworks will not materially decrease the overall functionality of the Services, Software, Mobile Apps, and Service Plans during Customer’s Subscription Term, except where such modifications are required for data security reasons or to comply with applicable law, and (ii) any such modifications are made on a prospective and nondiscriminatory basis. Freshworks will provide reasonable notice of material updates to the Services, Software, Mobile Apps, and Service Plans by either in-product notification or e-mail. Customer agrees its purchase hereunder are neither contingent upon the delivery of any future functionality or features of the Services, Software, Mobile Apps, and/or Service Plans, nor dependent upon any oral or written comments made by Freshworks with respect thereto.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":"a. Fees and Payment . All charges associated with Customer’s Account (“ Fees ”) are set forth in the applicable SOF, Services, and/or Website. For credit card payments, payment is due immediately upon receipt of invoice. Customer hereby authorizes Freshworks or our authorized agents, as applicable, to bill Customer’s credit card upon subscription to the Services and/or Software (and any renewal thereof). For payments through other accepted methods, payment is due and payable, in full, within thirty (30) days from the invoice date, or as stated in the applicable SOF. Payment obligations are non-cancelable, and non-refundable, except as expressly permitted in this Agreement, regardless of utilization by the Customer. Customer will pay the Fees through an accepted payment method as specified in the applicable SOF or Website. During the Subscription Term, the Customer shall not be permitted: (i) reduce their User or Asset Unit count, or (ii) downgrade their Service Plan. Customer is responsible for providing complete and accurate billing and contact information to Freshworks and notifying Freshworks of any changes to such information.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" b. Late Payments . If undisputed Fees are more than thirty (30) days overdue, then, following written notification from Freshworks, Freshworks may suspend Customer’s access to the Freshworks Technology, including, without limitation, Customer’s Account, until such unpaid Fees are paid in full. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" b. Renewal . Unless a party gives written notice of non-renewal or downgrade at least thirty (30) days prior to expiration of the relevant Subscription Term, Service Plans will automatically renew at the same number of Users and at the same Service Plan (including any add-ons), for a period equal to the previous Subscription Term.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" c. Payment Disputes . Freshworks will not exercise its rights under Section 5(b) (Late Payments), Section 6(d)(i) (Suspension), or Section 6(e) (Termination for Cause) with respect to non-payment by Customer if Customer is disputing the applicable charges reasonably and in good faith and is cooperating diligently to resolve the dispute. If the parties are unable to resolve such a dispute within thirty (30) days, Freshworks will have the right to seek any remedies it may have under this Agreement, at law or in equity, irrespective of any terms that would limit remedies on account of a dispute. For clarity, any undisputed amounts must be paid in full.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" d . Applicable Taxes . The Fees do not include any taxes, levies, duties, or similar governmental assessments, including value-added, sales, use, or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “ Taxes ”). Customer agrees to pay applicable direct or indirect Taxes associated with its purchases hereunder, which, to the extent Freshworks is legally required to collect the same, will be itemized on the Freshworks invoice. If Customer has an obligation to withhold any amounts under any law or tax regime (other than U.S. income tax law), Customer will gross up the payments so Freshworks receives the amount actually quoted and invoiced. If Freshworks has the legal obligation to pay or collect Taxes for which Customer is responsible under this section, the appropriate amount will be invoiced and paid by the Customer, unless, prior to the invoice date, the Customer provides Freshworks with a valid tax exemption certificate authorized by the appropriate taxing authority. Additional information on how Freshworks may apply tax requirements can be found at https://www.freshworks.com/company/sales-and-service-tax-faqs/ . ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" e. Orders by Affiliates . Customer’s Affiliates may purchase Services and/or Software directly from Freshworks by executing an SOF which is governed by the terms of this Agreement. Such SOF will establish a new and separate agreement between the Customer’s Affiliate and the Freshworks entity signing such SOF. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" f. Purchases from Channel Partners . Customer may procure use of any Services, Software, and/or Mobile Apps from a third-party authorized reseller of Freshworks, including third-party marketplaces (“ Channel Partner ”) pursuant to a separate agreement with the Channel Partner. Customer’s use of any Services, Software, and/or Mobile Apps procured through a Channel Partner will be subject to the terms of this Agreement, and all fees payable (including all applicable Taxes) for such use will be payable to the Channel Partner pursuant to the terms agreed to between Customer and Channel Partner. Customer understands and agrees that, if Customer purchased the Service, Software, and/or Mobile Apps subscription via a Channel Partner, service credits and refunds payable under this Agreement may be payable or applied by Channel Partner in proportion to the fees paid by Customer to the Channel Partner, and the discharge by the Channel Partner of such obligations will relieve Freshworks of the same under this Agreement.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":"a. Term . This Agreement is effective as of the Effective Date (or, for online Customers, the date of sign up on the Website) and will continue through the then-current Subscription Term. Service Plans commence on the start date specified in the relevant SOF (or, for online Customers, the date of sign-up on the Website) and continue for the Subscription Term specified therein. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"low","description":"The parties will comply with the terms of the DPA, which is incorporated into this Agreement by this reference, with respect to the provision and processing of Personal Data as defined in the DPA. Freshworks will use appropriate technical and organizational measures in the Services to protect the Customer Data from unauthorized access, processing, loss, or disclosure. Freshworks measures are designed to provide a level of security appropriate to the risk of processing the Customer Data within the Services. Customer understands that Freshworks and its Affiliates will process Customer Data in accordance with applicable data protection laws, this Agreement, including the DPA.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"high","description":"personal data obtained from any third parties we work with in relation to our recruitment activities, including without limitation (and subject to local laws), recruitment agencies, background check providers, credit reference agencies and your referees; and\n\n details of your education, qualifications and employment history, any other personal data which is contained in any reference about you that we receive. Such information may also include special categories of personal data (such as information about your health, any medical conditions and your health and sickness records) and information relating to criminal convictions and offences (only if that information is relevant to the role you are applying for and subject to local laws).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"we may ask the third-party providers of those Social Platforms to find other registered users of their services who share similar interests and characteristics to you, which will be based on information that the third party holds about you and its other registered users. This is known as “lookalike” audience advertising because we are trying to show our advertising to people who “look like” you.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"high","description":"some Hosted Data may be used as part of our analytics for the above purposes.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"From time to time, we may receive Personal Data about you from third party sources like databases and social media but only where we have checked that these third parties either have your consent to or are otherwise legally permitted or required to disclose your personal information to us. The types of information we obtain from such third parties include your name, e-mail address, postal address, location, designation, telephone number and we use the information we receive from these third parties to maintain and improve customer support experience, improve the accuracy of the records we hold about you and for our sales and marketing purposes.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"low","description":"Consent and Opt-Out: Individuals have the right to opt out of (i) the disclosure of their personal data to third parties (except when required by law) and (ii) the use of their data for purposes materially different from those for which it was originally collected or subsequently authorized.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"low","description":"Sensitive Data: For the collection and processing of sensitive personal data (such as information on health, racial or ethnic origin, political opinions, religious beliefs, or trade union membership), we will obtain explicit opt-in consent before sharing the data with third parties or using it for a different purpose.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 3. Registration. You may be given the opportunity to register via an online registration form and to participate in Interactive Areas (as defined below), such as forums and other community features, and to create a user account with a username and password (or other means of authentication) (“ Credentials ”) that may allow you to receive information from us and/or to participate in certain features on the Websites. We will use the information you provide in accordance with the Privacy Notice. By registering you represent and warrant that all information that you provide is current, complete, and accurate to the best of your knowledge. You agree to maintain and promptly update your information on the Websites so that it remains current, complete, and accurate. You are responsible for obtaining and maintaining all connectivity, computer software, hardware, and other equipment needed for access to and use of the Websites and all charges related to the same. You will be responsible for the confidentiality and use of your Credentials and agree not to transfer or resell your use of or access to the Websites to any third party. You agree to notify Freshworks immediately of any unauthorized use of your Credentials or any other breach of security. YOU ARE ENTIRELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR CREDENTIALS AND FOR ANY AND ALL ACTIVITIES (INCLUDING PURCHASES, AS APPLICABLE) THAT ARE CONDUCTED THROUGH YOUR ACCOUNT.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" (D) We disclaim any and all liability of any kind for any unauthorized access to or use of your personally identifiable information. By accessing the Websites, you acknowledge and agree to our disclaimer of any such liability. If you do not agree, you should not access or use the Websites.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" This Notice only applies to the use of your Personal Data by us or on our behalf. It does not apply to:\n Personal Data collected by third parties during your communications/dealings with those third parties or your use of their products or services (for example, where you follow links to third party websites over which we have no control).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Personal Data processed, stored or hosted by us when we act as a Processor on behalf of our Customers in the course of providing our Services, in which case the privacy statement of the relevant Customer will apply, and our data processing agreement with such Customer will govern our processing of your Personal Data.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Freshworks is committed to protecting your privacy. This Privacy Notice (“ Notice ”) outlines how Freshworks processes Personal Data in the course of our business activities, including through our website at https://www.freshworks.com/ (“ Website ”) and our Services.\n This Notice explains Freshworks’ approach to any Personal Data that we might collect from you, or which we have obtained about you from a third party, and the purposes for which we process your Personal Data in our capacity as a Controller (i.e. when Freshworks determines the purposes and means of the processing of personal data). It also describes your rights in respect of our processing of your Personal Data. \n We process Personal Data in the countries in which we are established, including the United States, the United Kingdom and the European Economic Area (“EEA”) and in other countries where third parties that we may use are based.\n While processing Personal Data we comply with the principles and rules of the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) and to the rights of EU and UK individuals and Swiss individuals.\n When Freshworks  transfers Personal Data to a third party while acting as a controller, we retain full responsibility for ensuring that the third party‘s processing, in its role as a processor, complies with the DPF Principles. Freshworks shall remain liable under the DPF Principles if its processors process Personal Data in a manner inconsistent with the DPF Principles, unless Freshworks proves that it is not responsible for the event giving rise to the damage.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 10. OPTING OUT PROCEDURE ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 11. OTHER COMMUNICATIONS ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 15. CHILDREN'S PERSONAL DATA ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Freshworks Inc. (company no: 4861858) is a company established under the laws of Delaware with its registered office at 16192 Coastal Highway, Lewes, Delaware 19958, USA and its principal business address can be found here . ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Visitors to our Offices: If you visit our office, we may process Personal Data about you that you volunteer in connection with your visit and any enquiries you make. For example, you may volunteer Personal Data when signing in as a guest. CCTV footage may also be collected for security purposes.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Recipients of marketing communications from us: If you are a potential lead or existing customer, we may process Personal Data about you in order to send you marketing communications.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Personnel that work for our customers, partners and suppliers (including subcontractors and personnel who work for us as freelancers or contractors). ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" otherwise partner with us;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" We may collect, process and store your Personal Data in connection with our provision of those Services to you, our receipt of those Services from you and/or our partnership. This may include Personal Data included in any email or telephone communications or recorded on any document relating to an order for the Services.\n Job applicants: If you apply for a job with us, whether through our Website or otherwise, we will collect, process and store your Personal Data in connection with your application.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" WHAT LEGAL BASIS DO WE RELY ON TO PROCESS YOUR PERSONAL DATA","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Purpose: providing you with the Services. We may use, retain and process your Personal Data for the following purposes when providing our Services: \n to provide the Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" to administer your account (including when you subscribe and sign-up to any of our Services)\n to assess the needs of your business to suggest suitable Services and respond to service requests, questions or concerns.\n to facilitate your transactions with other users when you use our Services. \n to prevent or respond to any misuse of our Services or Applications or any violations of our Terms and any applicable laws. \n to collect subscription fees. \n The data processed includes:\n contact information such as name, e-mail address, mailing address, IP address, geographic location, or phone number of the Account admin;\n billing information, such as credit card number and billing address details about payments made between you and us; details of Services purchased from us;\n name and e-mail address when Account admin/Agent(s) provide feedback from within the Service(s);\n unique identifiers, such as username, account number or password\n your feedback and survey responses; and\n the content of any messages you send us, including, without limitation, messages transmitted via the Services, email, telephone, or via the Website (including web-based chat interfaces).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Protected Classifications and Other Sensitive Data (such as date of birth or gender) ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" We process your Personal Data for these purposes based on our legitimate interests or a third party’s legitimate interest to ensure we provide our Services in an effective, safe and efficient way. Where we process your Personal Data to administer your account, or to the extent necessary to collect your subscription fees, we do so for the purposes of our contract with you.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" any other information you volunteer, including during any interview or your interactions with us and contained in the resume that you submit to us;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Where we use your Personal Data in connection with recruitment, it will be in connection with us taking steps at your request to enter into a contract we may have with you or it is in our legitimate interest to use personal data in such a way to ensure that we can make the best recruitment decisions. We will not process any special (or sensitive) categories of Personal Data or Personal Data relating to criminal convictions or offences except where we are able to do so under applicable legislation or with your explicit consent.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Purpose: Freshworks hosting or managing Events and programs. From time to time, we may organize and host events for the purpose of promoting our business or other reasons. The data processed includes: \n We may process your name, email address, designation and company name to communicate with you about such events where you have specifically requested information about such events or where we have another lawful basis for sending that information to you.\n When you attend an event conducted by Freshworks, including webinars or seminars, we may collect your contact information such as name, e-mail address, phone number, designation and company name to record your attendance at the event and for related record-keeping purposes.\n If you attend any user conferences hosted by us at a physical location where we serve food and other refreshments, we collect information about your food preferences and allergies.\n You may also feature in photographs taken at our events and such photographs may appear in publications that we make available.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" When you register for any of our programs through a registration form on our Site, we may collect information such as your name, e-mail address, company name, designation, company website URL, IP address, location and contact information.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Purpose: Prize draws, prize competitions and other promotions. From time to time, we may run prize draws, prize competitions and other promotions on our Site and/or on our social media accounts. The data processed includes: For the purposes of administering such promotions, we may process:\n your name, e-mail address, company name, designation, company website URL, IP address, location and contact information, banking details;\n information about when your current or previous sessions started, IP address; browser type and operating system; geolocation, any other unique numbers assigned to a device and other data that is collected through your interactions with third party websites and services; and\n any other personal data volunteered by you or that we ask for in relation to your promotion entry. \n Our promotions are subject to separate terms and conditions, which you may be required to accept as a condition of entry.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" We may post your testimonials/comments/reviews on our Websites which may contain your Personal Data. Where we use your content in connection with Services that we provide via our Website, it is in our legitimate interest to use any Personal Data that you provide to us to ensure that we provide the relevant Services in an effective way. Prior to posting the testimonial, we will obtain your consent to post your name along with the testimonial. If you do not consent, we are only allowed to use the testimonial in a fully anonymized way. If you want to revoke your consent and your testimonial to be removed, please contact us at support@freshworks.com. If we enter into a contract with you for this purpose, our legal basis may be the performance of said contract.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Purpose: Newsletters. When you actively subscribe to our newsletters, we collect and store your e-mail address to share our newsletters with you.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" If you have requested content from us, i.e. a newsletter, it is based on consent provided by you or our legitimate interest to use your Personal Data in such a way to ensure that we process your request in an effective way.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" In the UK, EU and Brazil we will rely on your consent when sending marketing communications. Otherwise, it is in our legitimate interest to use your Personal Data for marketing purposes, for example to decide what marketing content we think may appeal to you or for postal or email marketing (except where we are required by applicable law to obtain your consent).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Please see the “ Cookies and Similar technologies ” section to learn about the legal basis that we rely on to collect data via the use of cookies. https://www.freshworks.com/list-of-cookies/ Where we use your personal data to display online personal advertising to you, we rely on the consent that you have provided in respect of the collection of such data, or, subject to local law, it is otherwise in our legitimate interests to promote our Website and our Services to you.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Purpose: Service Analytics. We perform analytics on Personal Data that we process in order to: provide the Services, assess the needs of our Customer’s business to determine or suggest suitable Service(s); send Customers requested information about the Service(s) and improve the quality of this information; respond to customer service requests, questions and concerns and improve the quality of these responses; and for product improvement purposes. The data processed includes: Email addresses; mobile or landline telephone numbers; IP address; chat identifiers and chat content (including the contents of chatbot sessions); widgets. As set out above we are generally not a data controller of any Hosted Data – i.e. data which we process on behalf of our customers. However, some Hosted Data may be used as part of our analytics for the above purposes. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Purpose: Cookies and Similar Technologies, Mobile Applications, Usage Data, Single Sign on and Social Media. We use commonly used tools to automatically collect information that may contain Personal Data from your computer or mobile device as you visit our Websites, use our application or in general use our Services. a) Cookies and Similar Technologies. We and our third-party advertising partners use cookies, web beacons, pixel tags and similar technologies (which we generically refer to as ‘cookies’) to collect data from the devices that you use to access our Website. Data collected via these cookies are used for the purposes of:\n analyzing trends;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"to count users who have visited our Site and collect other types of information including insights about visitors’ browsing habits on the Websites; \n gathering demographic information about our user base as a whole;\n to learn what parts of our Website are most popular and what kind of features and functionalities our visitors like to see;\n to help us understand the type of marketing content that is most likely to appeal to our visitors and Customers; and\n to help us with the selection of future product and service lines, website design and to remember your preferences.\n We may receive reports from third party companies based on the use of these technologies on an individual and aggregated basis. Most web browsers support cookies and users can control the use of cookies at the individual browser level. Please note that if you choose to disable cookies, it may limit your use of certain features or functions on our Websites and Services. As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our Websites (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data. We link this automatically collected data to other data we collect about you. Please see our Cookies Policy https://www.freshworks.com/list-of-cookies/ for further information about our use of Cookies and similar technologies. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Cookies and Similar Technologies: Where your data is collected through the use of non-essential cookies, we rely on consent to collect your personal data and for the onward processing purpose. Please see our Cookie Policy https://www.freshworks.com/list-of-cookies/ for further details.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" b) Mobile Applications. When you download, install and use our Mobile Applications, we automatically collect information on the type of device you use, operating system version, and the device identifier (or “UDID”). We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This Software may record certain information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personal data you submit within Mobile Applications. When you open the Mobile Applications for the first time, you may be asked for permission to send you push notifications. If you allow this feature, our Mobile Applications will send you push notifications, for example, reminders, alerts, updates and other information. You can configure and turn off push notifications via your device settings at any time. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Mobile Applications: Functionality: It is in our legitimate interest to use the data collected here in order to send error messages (if applicable) and in order to secure our Mobile Applications and to detect and resolve errors and cyberattacks. Mobile Analytics: Where we use mobile analytics software to understand the functionality of our Mobile Software on your phone, we rely on our legitimate interests in order to secure our Mobile Applications and ensure the proper functioning of our Mobile Applications and ensure the effective provision of our Services. Where this involves the use of cookies, please see the “ Cookies and Similar Technologies ” section) to learn about the legal basis that we rely on. https://www.freshworks.com/list-of-cookies/ Push notifications: In the UK, EU and Brazil, where we send push notifications about any events or promotions that we may be running and/or update you about new features to our Services we will do so on the basis of your consent. Otherwise, we will rely on our legitimate interests in doing so.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Single sign on: Where you have opted to use single sign on – it is in our legitimate interest to process your Personal Data in order to facilitate the single sign on function.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Where we use your Personal Data in connection with a business transition, to enforce our legal rights or to protect the rights of third parties, it is in our legitimate interest to do so. For all other purposes described in this section, we have a legal obligation to use your Personal Data to comply with any legal obligations imposed upon us, such as a court order. In some jurisdictions the applicable legal basis will be the exercise of legal rights in judicial, administrative or arbitration proceedings. We will not process any special (or sensitive) categories of Personal Data or Personal Data relating to criminal convictions or offences except where we are able to do so under applicable legislation and/ or with your explicit consent.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Purpose: Receipt of products and services from our suppliers. If we have engaged you or the organization you represent to provide us with products or services (for example, if you or the organization you represent provide us with services such as IT support or financial advice), we will collect and process your Personal Data in order to manage our relationship with you or the organization you represent, to receive products and services from you or the organization you represent and, where relevant, to provide our Services to others. The data processed includes: The Personal Data we collect from you may include your name, email address, telephone number, designation, billing address and any other personal data you volunteer which is relevant to our relationship with you or the organization you represent. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" It is in our legitimate interests to process your Personal Data so that we can keep our premises secure and provide a safe environment for our personnel and visitors.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" What Personal Data we collect and how we use your Personal Data? ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" What legal basis do we rely on to process your Personal Data?","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" When processing your Personal Data received by third parties for these purposes, we will rely on the consent that you have given such third parties to share data with us. Otherwise, subject to local law, our processing activities will rely on our legitimate interests to improve our customer service and ensure our marketing databases are accurate.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" We use appropriate technical and organizational measures to protect the Personal Data that we collect and process. We have implemented information security policies, rules and technical measures to protect the Personal Data under our control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. In addition, all our employees and data processors (i.e. those who process your Personal Data on our behalf) are obliged to respect the confidentiality of the Personal Data of all users of our Website and those who purchase our Services. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Data.\n While information security risks are always evolving, so are the controls. The controls, so implemented, are periodically reviewed as part of internal and external audits. If you have questions about the security of your Personal Data, please contact us using the details in section 18.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" If you are an individual resident in EEA, UK or Switzerland, you have the following data protection rights regarding Collected Data:\n If you wish to exercise an y of the following rights in relation to your Personal Data (hereinafter referred to as a “ Request ”), you can do so at any time by contacting us using the details in section 18:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" If you ask us, we will confirm whether we are processing your Personal Data and, if so, provide you with a copy of that Personal Data (along with certain other details). If you require additional copies, we may charge a reasonable fee for producing those additional copies.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" If the Personal Data we hold about you is inaccurate or incomplete, you are entitled to have it rectified. If we have shared your Personal Data with others, we will let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we will also tell you who we have shared your Personal Data with so that you can contact them.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" You have the right, in certain circumstances, to obtain Personal Data you have provided to us (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer it to your chosen third party.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" You can ask us to stop processing your Personal Data, and we will do so, if we are: (i) relying on our own or someone else’s legitimate interest to process your Personal Data, except if we can demonstrate compelling legal grounds for the processing; or (ii) processing your Personal Data for direct marketing purposes.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" If we have collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" If you are residing in France: your right to give instructions regarding the processing of your data after your death ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" You have the right to give instructions regarding the retention, deletion and disclosure of your Personal Data after your death. You may designate a person to carry out these instructions. This person is then entitled to be informed of the directives and to request their implementation from us.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" California residents are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of personal information to third parties for their own direct marketing purposes in the preceding calendar year. We do not share your personal information with third parties for those third parties’ direct marketing purposes.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"The categories we use to describe personal information are those enumerated in the CCPA. \n We may collect this personal information for the purposes described in the section above titled 'WHAT PERSONAL DATA DOES FRESHWORKS COLLECT, HOW DO WE USE YOUR PERSONAL DATA AND WHAT LEGAL BASIS DO WE RELY ON.'","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Geolocation Information (such as approximate location based on your IP address) ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Internet or Electronic Network Activity Information (such as IP address, device identifier (e.g. Mac), cookie or tracking pixel information, browsing or search history, or diagnostic information) ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Education Information (such as education history and level of education) ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Inferences Drawn About You (such as user profile reflecting preferences, characteristics, psychological trends, or predispositions) ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Contacts (such as list of contacts you supply to us or that we may collect from your device with your permission) ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Residents of the States of Colorado, Connecticut, Utah, and Virginia have the following rights:\n Opt out of “sales” of personal information and use of their personal information for “targeted advertising, ” as those terms are defined under applicable law.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Opt out of “profiling ” under certain circumstances, as defined under applicable law. (Residents of Colorado, Connecticut, and Virginia only.)","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Confirm processing of and access to personal information under certain circumstances.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Delete personal information under certain circumstances.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Residents of Colorado, Connecticut, and Virginia have the right to appeal a denial of their request by contacting us as described in the notice of denial.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" You have the right to know and have access to the data we process about you.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" If we have collected and processed your Personal Data with your consent, you can withdraw your consent at any time, for all or part of the data. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent, in case which (as other applicable situations) you have the right to know what data we can retain.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 1. Consent and Opt-Out: Individuals have the right to opt out of (i) the disclosure of their personal data to third parties (except when required by law) and (ii) the use of their data for purposes materially different from those for which it was originally collected or subsequently authorized.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 3. Managing Preferences: Individuals may exercise their choices by contacting us at dpo@freshworks.com . We will process opt-out requests promptly and in accordance with applicable regulations.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 4. Access and Correction: Individuals have the right to access, correct, or delete their personal data by submitting a request to dpo@freshworks.com . We will respond within a reasonable timeframe as required by DPF guidelines.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" \"Controller\", \"Data Subject\", \"Personal Data Breach\", \"Processor\" and \"Process\" shall have the meaning given to them in the GDPR or other applicable law.\n “Account”: means any accounts or instances created by or on behalf of Customer for access to and use of any of the Service(s).\n “Affiliate”: means, with respect to a Freshworks entity, any entity that directly or indirectly controls, is controlled by, or is under common control with such Freshworks entity, whereby “control” (including, with correlative meaning, the terms “controlled by” and “under common control”) means the possession, directly or indirectly, of the power to direct, or cause the direction of the management and policies of such person, whether through the ownership of voting securities, by contract, or otherwise.\n “API”: means the application programming interfaces developed, enabled by, or licensed to Provider that permits a User to access certain functionality provided by the Service(s).\n “Apps”: mean the software applications listed on the Market Place which are created, developed, licensed, or owned by third-party developers. The term also includes any updates, upgrades and other changes to such software applications and versions thereof.\n “Documentation”: means, the then-current, generally available user documentation provided by Freshworks detailing the functionalities of the Software and the Services.\n \"GDPR\" shall mean the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the Processing of personal data and on the free movement of such data, and any legislation relating to the processing of personal data effective in the UK and/or Switzerland that is intended to replicate or maintain some or all of the","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" “LGPD” means “Lei Geral de Proteção de Dados Pessoais”, which corresponds to the Brazilian data protection law no. 13.709/2018.\n “Market Place”: means an online marketplace for Apps that interoperate with the Service(s). Its Website(s) is https://www.freshworks.com/apps/ .\n “Mobile Applications”: mean the software applications created, developed, and owned by Freshworks to enable access and use of the Service(s) through mobile or other handheld devices (such as apps on iOS or Android devices).\n \"Personal Data\" means, data relating to an individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, the possession of the data controller (as defined under applicable data protection laws).\n “Processing”/“To Process”: means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.\n “Customer Data\": means all electronic data, text, messages or other materials, including, without limitation, Personal Data of Users and End Users, submitted to the Services by Customer or its Users through Customer’s Account in connection with Customer’ use of the Services. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"a. Customer Account. Customer may need to register for an Account to place orders or access or receive certain Services. Customer will keep its Account information current and accurate so Freshworks may send notices, statements, and other information to Customer via email or through its Account. Customer will be responsible for maintaining the confidentiality of User login information and credentials for accessing the Services and will notify Freshworks promptly of any loss, misuse, or unauthorized disclosure of such login information and/or credentials of which Customer becomes aware. Freshworks and its Affiliates will not be liable for any damage or loss that may result from Customer’s breach of the foregoing obligations. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" b. Data Security and Privacy. The parties will comply with the terms of the DPA, which is incorporated into this Agreement by this reference, with respect to the provision and processing of Personal Data as defined in the DPA. Freshworks will use appropriate technical and organizational measures in the Services to protect the Customer Data from unauthorized access, processing, loss, or disclosure. Freshworks measures are designed to provide a level of security appropriate to the risk of processing the Customer Data within the Services. Customer understands that Freshworks and its Affiliates will process Customer Data in accordance with applicable data protection laws, this Agreement, including the DPA. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" “Customer Data” means all electronic data, text, messages or other materials, including, without limitation, Personal Data of Users and End Users, submitted to the Services by Customer or its Users through Customer’s Account in connection with Customer’ use of the Services. \n “Data Processing Addendum” or \n “DPA” means the Freshworks’ Data Processing Addendum available at https://www.freshworks.com/data-processing-addendum/ as updated from time to time.\n “Documentation” means the then-current, generally available user documentation provided by Freshworks detailing the functionalities of the Services and Software.\n “End User” means any person or entity other than Customer or Customer’s Users with whom Customer interacts using the Services or Software.\n “Freshworks Technology” means: (i) the Services, Software, Mobile Apps, Documentation, Freshworks’ APIs, Freshworks’ website(s), and any content published on the Freshworks’ websites, (ii) any Freshworks training materials, support materials, templates, tools, methodologies, and (iii) any modifications or derivative works of the foregoing. \n “Marketplace User Terms” means the Freshworks Marketplace User specific terms located currently at https://www.freshworks.com/marketplace-user-terms/ , as updated from time to time.\n “Mobile Apps” means the Freshworks-branded Software applications provided by Freshworks to enable access to and use of the Services through mobile or other handheld devices (such as apps on iOS or Android devices).\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" “Personal Data” means data relating to an individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, the possession of the data controller (or as defined by applicable data protection laws).\n “Professional Services Agreement” or “PSA” means Freshworks' professional services agreement located at www.freshworks.com/terms/professional-services , as updated from time to time.\n “Service Order Form” or “SOF” means any Freshworks: (i) order form referencing this Agreement and executed by Customer and Freshworks, or (ii) online ordering document or process completed by Customer, including any online registration through a Website, each of which detail: (a) the Services and Software subscribed to and the corresponding Service Plans (if applicable), (b) the number of Users authorized to use the Services or other relevant quantity or metric applicable to the Service or Software, (c) Fees payable to Freshworks, (d) the applicable Subscription Term, and (e) any other relevant additional terms and conditions. This may also include any change order forms.\n “Service(s)” means the Freshworks software-based service offerings identified on the SOF and any Updates, including any Software, API or Documentation made available by Freshworks with such offering, but excludes any applications or APIs separately provided by third parties.\n “Service Plans” means the pricing plans and other packaged offering limitations for and the applicable Services for which Customer subscribes with respect to any User.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"high","description":"We disclaim any and all liability of any kind for any unauthorized access to or use of your personally identifiable information. By accessing the Websites, you acknowledge and agree to our disclaimer of any such liability. If you do not agree, you should not access or use the Websites.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"ambiguous","description":"We will use the information you provide in accordance with the Privacy Notice.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"low","description":"Any disclosures we provide will only cover the 12-month period preceding receipt of your request (and will not be made more than twice in a 12-month period).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Health Information (such as protected health information or physical or mental health status) ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" provisions, rights and obligations set out in Regulation (EU) 2016/679, as relevant.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" B) Information that we collect from third parties.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"We process Personal Data in the countries in which we are established, including the United States, the United Kingdom and the European Economic Area (“EEA”) and in other countries where third parties that we may use are based.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Users of our Services: If you use our Services, whether it is through our Website or our Mobile Applications, we will process your Personal Data for certain data analytics purposes and in order to offer, deliver and improve our Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"high","description":"chat identifiers and chat content (including the contents of chatbot sessions)","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" WHAT PERSONAL DATA WE COLLECT AND HOW WE USE YOUR PERSONAL DATA ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" If you are our Customer, we will send you announcements (email or in product notifications related to the Services) on occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an e-mail. Generally, you may not opt-out of such communications as they are a key part of delivering our Services to you effectively. If you do not wish to receive them, you may deactivate your Account.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" We collect, process and store Personal Data about the following people:\n Website visitors: If you browse our Website or contact us via our Website (Contact Sales) we will collect, process and store your Personal Data in connection with your interaction with us and our Website.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information (such as call recordings, photographs, or video) ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us using the details in section 18.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Purpose: Advertising and marketing to our Customers and prospective leads: Online personalized marketing. The data processed includes: We and our third party partners may use your data relating to your behaviors, interests and preferences, including data collected as a result of your browsing activity and/or interaction with our Website and/or our emails, which is obtained through the use of cookies, pixel tags and other similar technologies; information about when your current or previous sessions started, IP address; browser type and operating system; geolocation, any other unique numbers assigned to a device and other data that is collected through your interactions with third party websites and services to provide you with, and analyze the effectiveness of, personalized ads when you visit other websites and/or use other services (including the social media and other platforms described in the “ advertising to you on social media and other platforms ” section. By “personalized ads”, we mean advertisements for services that you have shown an interest in when you have used our Website or which we or our partners otherwise think you might be interested in based on your browsing habits. Note, our third-party partners may also use the data that is collected to show personalized ads for products and services offered by third parties.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" You can ask us to “block” or suppress the processing of your Personal Data in certain circumstances such as where you contest the accuracy of that Personal Data, or you object to us processing it for a particular purpose. This may not mean that we will stop storing your Personal Data but, where we do keep it, we will tell you if we remove any restriction that we have placed on your Personal Data to stop us processing it further. If we have shared your Personal Data with others, we will let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we will also tell you who we have shared your Personal Data with so that you can contact them directly.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Analytics opt-out for products other than Freshchat, Freshworks and Freshmarketer: Customers may opt-out of analytics by writing to dpo@freshworks.com. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Freshworks GmbH (company no: HRB 176669 B) is a company established under the laws of Germany and its registered office address can be found here . ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" You have the right, in certain circumstances, to reuse the Personal Data you have provided to us elsewhere or to ask us to transfer it to your chosen third party.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" You have the right not to be subject to a decision when it is based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for the entering into, or the performance of, a contract between you and us.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Some of our Services include processing of data on behalf of our Customers in relation to applications, tools or software that we provide (“ Hosted Data ”). Save for the limited circumstances set out in this Notice, we are not the data controller of this Hosted Data as we do not determine the purposes or the means of the processing. If you believe your Personal Data is being processed by us in this way, you should refer to the privacy notice of the data controller on whose behalf we are acting. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" United States: We do not knowingly collect personal information from children under 13, and our services are not directed to children. If we learn that we have collected personal information from a child under 13, we will delete it promptly and disable the account, consistent with COPPA.\n United Kingdom: For information society services offered directly to children, consent may be provided by children aged 13 and over. Below 13, verifiable parental authorization is required.\n European Union: Member-state digital ages of consent vary between 13–16. Where we rely on consent for ISS, we will obtain consent from the child only if they are at or above the applicable age; otherwise, we will obtain verifiable parental authorization.\n We do not use children’s data for targeted advertising. Additional protections apply where local law requires (e.g., opt‑in for any sharing or third‑party disclosures involving minors).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" You have the right to request a correction of any incomplete, inaccurate or outdated data of yours that we process.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"Purpose: providing you with the Services. We may use, retain and process your Personal Data for the following purposes when providing our Services: \n to provide the Services.\n\n to administer your account (including when you subscribe and sign-up to any of our Services)\n to assess the needs of your business to suggest suitable Services and respond to service requests, questions or concerns.\n to facilitate your transactions with other users when you use our Services. \n to prevent or respond to any misuse of our Services or Applications or any violations of our Terms and any applicable laws. \n to collect subscription fees. \n The data processed includes:\n contact information such as name, e-mail address, mailing address, IP address, geographic location, or phone number of the Account admin;\n billing information, such as credit card number and billing address details about payments made between you and us; details of Services purchased from us;\n name and e-mail address when Account admin/Agent(s) provide feedback from within the Service(s);\n unique identifiers, such as username, account number or password\n your feedback and survey responses; and\n the content of any messages you send us, including, without limitation, messages transmitted via the Services, email, telephone, or via the Website (including web-based chat interfaces).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" If you have any questions about this Privacy Notice or our privacy practices, you can contact us at dpo@freshworks.com or via postal mail at Freshworks Inc., 2950 S.Delaware Street, Suite 201, San Mateo, CA 94403 at the attention of the Data Protection Officer with a copy to dpo@freshworks.com .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Residents of these states can exercise their rights by contacting us using one of the methods listed below.\n How to submit an opt-out, access or deletion request: \n If you seek to exercise the foregoing rights to access, correct, or delete Personal Information, please contact us at dpo@freshworks.com or write to us here . We respond to all requests we receive from you wishing to exercise your rights within a reasonable timeframe in accordance with applicable data protection laws. By writing to us, you agree to receive communication from us seeking information from you in order to verify you to be the consumer from whom we have collected the Personal Information and such other information as reasonably required to enable us to honor your request.\n If you are a resident of California, Colorado, or Connecticut, you may, under certain circumstances, authorize another individual or a business, called an authorized agent, to make requests on your behalf. (Authorized agents in California must be registered with the California Secretary of State.) The request should include your contact information and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. In addition, you should provide sufficient information that allows us to reasonably verify that you are the person about whom we collected the personal information or an authorized representative of that person. In order to protect the security of your personal information, we will not honor a request if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"In certain situations, Freshworks. and/or its Group Companies may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Financial Information (such as payment data, bank account information, or credit information) ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" To the extent you are a 'consumer' as defined under the California Consumer Privacy Act of 2018 (\"CCPA\") and Freshworks is a 'business' as defined under CCPA, the following applies to you:\n Under the CCPA, “personal information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Subject to the provisions of the CCPA, consumers have the rights to receive certain disclosures regarding the collection, use, and disclosure of information about them, as well as rights to know/access, delete, correct, and limit the use and disclosure of sensitive personal information and opt out of the sale or sharing of personal information. You have the right to be free from discrimination based on your exercise of your CCPA rights. To the extent that we collect personal information that is subject to the CCPA, that information, our practices, and your rights are described below.\n Notice at Collection Regarding the Categories of Personal Information Collected \n You have the right to receive notice of certain information about our data collection, use, and disclosure. Freshworks does not sell personal information as defined by the CCPA. The following table summarizes the categories of personal information we may collect that may be disclosed to service providers. Freshworks does share personal information (as defined by the CCPA) as explained below the following table. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" If you (or your organization) are:\n in receipt of services from us;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Commercial Information (such as transaction information, billing and payment records, or order history) ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Know and request access to and correction and deletion of personal information: You have the right to request access to personal information collected about you and information regarding the source of that personal information, the purposes for which we collect it, and the third parties and service providers with to whom we sell or disclose it. You also have the right to request in certain circumstances that we delete personal information that we have collected directly from you or correct information that we have collected about you.\n Right to opt out of selling/sharing personal information: You have the right to opt out of the sale of your personal information to, and the sharing of your personal information with, third parties. Please note that the right to opt out does not apply to our sharing of data with service providers, who are parties we engage to perform a function on our behalf and are legally and contractually obligated to use the data only for that function.\n In case you would like to exercise this right please go here . \n Right to limit the use and disclosure of sensitive personal information: You have the right to limit the use and disclosure of sensitive personal information that we use to infer characteristics about you. If you exercise this right, we may still use and disclose sensitive information about you for limited purposes.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"We link this automatically collected data to other data we collect about you.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 14. GOOGLE API DISCLOSURE ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" c) Usage Data. In addition to the information mentioned in the Cookies and Similar Technologies https://www.freshworks.com/list-of-cookies/ section above that we automatically collect, we also collect clicks, scrolls, conversion and drop-off on our Websites and Service(s) to monitor user journey in real-time (“ Usage Data ”). Subject to this Notice, we will use such Usage Data and Customer data, including without limitation, to (i) assess the needs of your business to determine or suggest suitable Services; (ii) send you requested information about the Services; (iii) respond to customer service requests, questions and concerns; (iv) for any analytical purposes; and (v) to provide and improve the Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" You have the right to request anonymization, blocking or elimination of unnecessary or excessive data or of any data being processed contrary to the law.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Content of Communications (such as contents of phone calls, emails, text messages, or photos) ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"\n “Service(s)”: means, the Freshworks software-based service offerings identified on the SOF and any Updates, including any Software, API or Documentation made available by Freshworks with such offering, but excludes any applications or APIs separately provided by third parties.\n “Software”: means the generally available software provided by Freshworks in connection with Customer’s use of the Services, and includes Mobile Apps, but excludes any applications or APIs that are provided by third parties. “User” : means, any individual who is authorized by Customer to use the Services, including an Account administrator, employees, consultants, contractors, and agents of Customer or its Affiliates, and third parties with which Customer or its Affiliates transact business.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Identifiers (such as contact information or personal characteristics like name, email address or postal address, or social media handles) ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"high","description":"We may share the categories of Identifiers, Geolocation Information (coarse location only), and Internet or Electronic Network Activity Information as described above with advertising partners.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" administering the Website;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Purpose: Advertising and marketing to our Customers and prospective leads - sending marketing communications by post and/or email. The data processed includes: We use your name, email address, job title; and organization that you represent, social media handle and details of any marketing preferences that you have communicated to us to send you (or the organization you represent) marketing communications by post and/or email. Our marketing will include press releases and information about us, our Website and our Services, any events we may hold and any offers or promotions we offer from time to time. Our marketing communications will include personalized and non-personalized marketing. Personalized marketing has been specifically tailored to you and will include content that we think is most relevant to you, based on what we know about you. We may use technology to do this, but generally all our marketing methods involve human intervention. Non-personalized marketing is marketing that is not tailored to you. Where we are sending you personalized marketing, we may also use other types of Personal Data to help us decide what sort of personalized marketing to send you (please see the “Cookies and Similar Technologies”, “Usage Data” and “Mobile Applications” sections below for more details).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"we also collect clicks, scrolls, conversion and drop-off on our Websites and Service(s) to monitor user journey in real-time (“ Usage Data ”). Subject to this Notice, we will use such Usage Data and Customer data, including without limitation, to (i) assess the needs of your business to determine or suggest suitable Services; (ii) send you requested information about the Services; (iii) respond to customer service requests, questions and concerns; (iv) for any analytical purposes; and (v) to provide and improve the Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" You also have the right to know what the consequences of you withdrawing consent will be (for example, if it will prevent you from receiving a service).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" It is necessary for us to use your personal data to perform our obligations in accordance with any contract that we may have with you (e.g. the promotion terms and conditions) or it is in our legitimate interest to use your personal data to enable us to administer our promotion fairly and effectively and to ensure that we comply with self-regulatory codes governing the operation of promotions.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Biometric Information (such as fingerprint, voiceprint, facial recognition, or eye recognition) ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Purpose: Business administration and legal compliance. \n We may use your Personal Data to: a) respond to lawful requests by public authorities, including meeting national security or law enforcement requirements; b) when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, police request or other legal process served on us; c) to protect the rights of third parties; and d) in connection with a business transition such as a merger, reorganization, acquisition by another company, or sale of any of our assets.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 3. WHAT PERSONAL DATA DOES FRESHWORKS COLLECT, HOW DO WE USE YOUR PERSONAL DATA AND WHAT LEGAL BASIS DO WE RELY ON? ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 6. HOW DOES FRESHWORKS KEEP PERSONAL DATA SECURE? ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" The Website and our Services are made available by various companies in the Freshworks group of companies (each a “ Group Company ”).\n Where this Privacy Notice refers to “ Freshworks ”, “ we ”, “ us\" , “ our ”, this means one or more of the particular Group Companies that provide the particular Website, Mobile Application, Newsletter or Services to you, recruits you, uses testimonials from you, sends marketing communications to you, hosts an event you visit, or organizes a program in which you participate.\n For the purposes of the GDPR and LGPD, the following Group Companies act as a data controller when the processing of your Personal Data is governed by the requirements of the GDPR, CCPA, and LGPD.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Freshworks is committed to protecting the privacy of individuals and providing them with clear choices regarding the use and disclosure of their personal data. In accordance with the Data Privacy Framework (DPF) principles, we offer the following options to individuals to manage their personal data:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Amendments to this Notice will be posted to this URL and will be effective when posted. If we make any material changes, we will notify you by means of a conspicuous notice on this Website or via e-mail or via in-product notification, but we encourage you to review this Notice periodically to keep up to date on how we use your Personal Data. You should frequently visit this Notice to stay fully informed. Your continued use of our Websites or the Service(s) following the posting of any amendment, modification, or change to this Notice shall constitute your acceptance of the amendments to this Notice. You can choose to discontinue use of the Websites or Service(s), if you do not accept the terms of this Notice, or any modified version of this Notice.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Purpose: Participation in Public forums, Community platform, Forms and use of your statements for testimonials. When you visit or register our publicly accessible community forums and blogs or submit any forms on our Site, you should be aware that any information you provide in these areas may be read, collected and used by others who access them. We may post your testimonials/comments/reviews on our Websites which may contain your Personal Data. The data processed includes:\n contact information such as name, e-mail address, mailing address, or phone number;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" contact information, such as name, email address, mailing address, phone number, and (subject to local laws) links to your social networking profiles;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Professional or Employment-Related Information (such as current employer or job title) ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" d) Single sign-on. You can log in to our Websites using sign-in services such as Google, Facebook Connect and LinkedIn. These services will authenticate your identity and provide you the option to share certain Personal Data with us such as your name and e-mail address. Services like Google, Facebook Connect, Twitter, LinkedIn give you the option to post information about your activities on our Websites to your profile page and to share information with others within your network.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" information about your business, such as company name, company size, business type; and\n a short bio about you to identify you as the author of the post. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"If you wish to access, correct, update, modify or delete Hosted Data or if you would no longer like to be contacted by one of our Customers you should direct your query to the Customer, who is the Data Controller of your data. If requested by the Customer to action a Request, we will respond within a reasonable timeframe.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" It is necessary for us to use your Personal Data to perform our obligations in accordance with any contract that we may have with you or the organization you represent, or it is in our legitimate interest to use Personal Data in such a way to ensure that we have an effective working relationship with you or the organization you represent and are able to receive the products and services that you or your organization provides, and provide our Services to others, in an effective way.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Usage Data: We will rely on our legitimate interests to process Usage Data for the purposes outlined, except for call recording which we base on consent exclusively. Where Usage Data is collected via cookies or similar technologies, please see the “ Cookies and Similar Technologies ” section) to learn about the legal basis that we rely on.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Correct personal information under certain circumstances. (Residents of Colorado, Connecticut, and Virginia only.)","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Purpose: Recruitment, Freshworks Careers. When you apply for an open position by either populating the application form, by email or by hard copy and whether submitted directly by you or by a third-party recruitment agency on your behalf, we will use such data to evaluate you for the open position that you have applied for or any position that we consider you suitable for at the time you submit your resume (application) or at any later date. For the purposes of evaluating you for an open position, you understand that we may internally rate you based on parts of your resume (application) and your information. If you do not wish to be rated by us, please do not provide us your information. The data processed includes:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" supply products or services to us; or","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" details of your education, qualifications and employment history, any other personal data which is contained in any reference about you that we receive. Such information may also include special categories of personal data (such as information about your health, any medical conditions and your health and sickness records) and information relating to criminal convictions and offences (only if that information is relevant to the role you are applying for and subject to local laws).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"Right to limit the use and disclosure of sensitive personal information: You have the right to limit the use and disclosure of sensitive personal information that we use to infer characteristics about you. If you exercise this right, we may still use and disclose sensitive information about you for limited purposes.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 2. Sensitive Data: For the collection and processing of sensitive personal data (such as information on health, racial or ethnic origin, political opinions, religious beliefs, or trade union membership), we will obtain explicit opt-in consent before sharing the data with third parties or using it for a different purpose.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" You can ask us to delete or remove your Personal Data in some circumstances, such as where we no longer need it or where you withdraw your consent (where applicable). If we have shared your Personal Data with others, we will let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we will also tell you who we have shared your Personal Data with so that you can contact them directly.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"The method used to verify your identity will depend on the type, sensitivity, and value of the information, including the risk of harm to you posed by any authorized access, correction, or deletion. Generally speaking, verification will be performed by matching the identifying information provided by you to the personal information that we already have. \n Any disclosures we provide will only cover the 12-month period preceding receipt of your request (and will not be made more than twice in a 12-month period). If we cannot comply with a request, or cannot fully comply with a request, the response we provide will also explain the reasons we cannot comply.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Shareholders: If you are a shareholder of our Group Companies, we will process your personal data in relation to your investment and for our reporting obligations.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" We respond to all requests we receive from individuals wishing to exercise their data protection rights within a reasonable timeframe in accordance with applicable data protection laws. We can only process requests after we have verified your identity, which may mean requesting further information from you.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Event attendees: If you register for, attend or take part in our events, webinars or contests hosted by us we will process Personal Data about you in connection with your attendance at the event. For example, we may ask you to complete a registration or feedback form, or other documents relating to the event.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" It is necessary for us to use your Personal Data in this way to perform our obligations in accordance with any contract that we may have with you where you have signed up to attend an event, or it is in our legitimate interest or a third party’s legitimate interest to use Personal Data in such a way to ensure that the event is operated in a secure and effective way. We may specifically ask your permission to use your photographs, quotes, testimonials, or other content that you make available or publish at the event. Where this is the case, our processing of such Personal Data will be based on consent (or, if we enter into a contract with you for this purpose, on the performance of said contract)","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"medium","description":"Customer may only use the Services, Software, and/or Mobile Apps in accordance with this Agreement, the Documentation, and subject to any use limitations indicated in the applicable SOF. Customer further agrees to comply with the Freshworks Acceptable Use and Conduct Policy, which is hereby incorporated into this Agreement.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"medium","description":"Freshworks may suspend Customer’s access to the Services, Software, Mobile Apps and/or Customer’s Account, on the following grounds: (i) late payment/non-payment of undisputed Fees, per the process noted in Section 5(b) above; (ii) termination of the Services and/or Software due to non-renewal of the Services and/or Software by Customer; (iii) Customer’s or its Users’ breach of Section 2 (Use Restrictions); or (iv) in the event suspension is deemed necessary by Freshworks to prevent or address the introduction of Malicious Software (as defined in Section 9(b) below), a security incident, or other harm to Customer, Freshworks, or Freshworks’ other customers. Freshworks will notify Customer of any such suspension. Freshworks will use diligent efforts to attempt to limit, where commercially feasible, the suspension to affected Users or Freshworks Technology, and will immediately restore the availability of the same as soon as the issues leading to the suspension are resolved. Such suspension will in no way affect Customer’s other obligations under this Agreement.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"high","description":"Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to the contrary in this Agreement, Freshworks will have no obligation to maintain, store, or otherwise retain Customer Data beyond the end of the free trial period.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"high","description":"We have the right, but not the obligation, to monitor User Content posted or uploaded to the Websites to determine compliance with these Terms and any operating rules established by us and to satisfy any law, regulation, or authorized government request. Although we have no obligation to monitor, screen, edit or remove any of the User Content posted or uploaded to the Websites, we reserve the right, and have absolute discretion, to screen, edit, refuse to pos,t or remove without notice any User Content posted or uploaded to the Websites at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any User Content posted to the Websites at your sole cost and expense.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" 8. Termination; Survival. We may terminate or suspend these Terms at any time without notice to you. Without limiting the foregoing, we shall have the right to immediately terminate your access to the Websites in the event of any conduct by you which we, in our sole discretion, consider to be unacceptable, or in the event of any breach by you of these Terms. The provisions of Sections 1, 2, and 5-12 survive termination of these Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" d. Suspension . Freshworks may suspend Customer’s access to the Services, Software, Mobile Apps and/or Customer’s Account, on the following grounds: (i) late payment/non-payment of undisputed Fees, per the process noted in Section 5(b) above; (ii) termination of the Services and/or Software due to non-renewal of the Services and/or Software by Customer; (iii) Customer’s or its Users’ breach of Section 2 (Use Restrictions); or (iv) in the event suspension is deemed necessary by Freshworks to prevent or address the introduction of Malicious Software (as defined in Section 9(b) below), a security incident, or other harm to Customer, Freshworks, or Freshworks’ other customers. Freshworks will notify Customer of any such suspension. Freshworks will use diligent efforts to attempt to limit, where commercially feasible, the suspension to affected Users or Freshworks Technology, and will immediately restore the availability of the same as soon as the issues leading to the suspension are resolved. Such suspension will in no way affect Customer’s other obligations under this Agreement.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" b. Malware Warranty. Freshworks warrants the Services hosted by Freshworks will be monitored using commercially available means to attempt to detect and prevent the introduction of any computer instructions, circuitry or other technology means whose purpose or effect is to disrupt, damage or interfere with the authorized use of, or allow access to, the computer and communications facilities or equipment of Freshworks or Customer, including, without limitation, any code containing viruses, Trojan horses, worms, backdoors, trap doors, time-out devices, or similar destructive or harmful code or code that self-replicates (collectively, “ Malicious Software” ).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" g. Anti-Corruption . Neither party has received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from an employee or agent of the other party in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If Customer learns of any violation of the above restriction, Customer will use reasonable efforts to promptly notify Freshworks at legal@freshworks.com .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" k. Export Compliance and Use Restrictions . The Services, Software, Mobile Apps, and/or components of the Services which Freshworks may provide or make available to Customer or Users may be subject to U.S. (or other territories) export control and economic sanctions laws, rules and regulations, including without limitation the regulations promulgated by the U.S. Department of Commerce’s Bureau of Industry and Security (“ BIS ”) and the U.S. Department of the Treasury’s Office of Foreign Assets Control (“ OFAC ”) (collectively, “ Export Control Laws ”). Customer agrees to comply with all Export Control Laws as they relate to access to and use of the Services, Software, and Mobile Apps, and such other components. Customer shall not access or use the Services, Software, Mobile Apps, and/or components of the Services if Customer is located in any jurisdiction in which the provision of the Services, Software, Mobile Apps, and/or components of the Services is prohibited under U.S. or other applicable laws or regulations, including, without limitation, a country or territory that is subject to comprehensive U.S. trade sanctions (including, without limitation Cuba, Iran, North Korea, or the Crimea or so-called Donetsk People’s Republic (DNR) or Luhansk People’s Republic regions of Ukraine) (each, a “ Prohibited Jurisdiction ”) and Customer shall not provide access to the Services to any government, entity or individual located in any Prohibited Jurisdiction. Customer represents, warrants and covenants that: (i) Customer is not named on, or owned or controlled by any party named on any U.S. government (or other government) list of persons or entities prohibited from receiving U.S. exports, or transacting with any U.S. person, (ii) Customer is not a national of, located in, or a","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" company registered in, any Prohibited Jurisdiction, (iii) Customer shall not permit Users to access or use the Service in violation of any Export Control Laws, (iv) no Customer Data created or submitted by Customer is subject to any restriction on disclosure, transfer, download, export or re-export under Export Control Laws, and (v) Customer shall comply with all applicable laws regarding the transmission of technical data exported from the United States and the country in which Customer and Customer’s Users are located. Customer further agrees it will not use the Services to disclose, transfer, download, export or re-export, directly or indirectly, any Customer Data to any country, entity or other party which is ineligible to receive such items under Export Control Laws or under other laws or regulations to which Customer may be subject. Customer acknowledges the Services, Software, and/or Mobile Apps, may not be available in all jurisdictions and Customer is solely responsible for complying with Export Control Laws.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"Any person determined by Freshworks, in its sole discretion, to have violated the intellectual property or other rights of others shall be barred from submitting or posting any further material on the Websites.\n 4.3 You agree not to represent or suggest, directly or indirectly, the Freshwork’s endorsement of User Content.\n 4.4 Any conduct that we, in our sole discretion, believe restricts or inhibits anyone else from using or enjoying the Websites will not be permitted. We reserve the right, in our sole discretion, to remove or edit User Content submitted by you.\n 4.5 You acknowledge and agree that we are not responsible for the accuracy or credibility of any User Content, and do not take any responsibility or assume any liability for any actions you may take as a result of reading User Content posted on the Websites. Through your use of Interactive Areas, you may be exposed to content that you may find offensive, objectionable, harmful, inaccurate or deceptive. There may also be risks of dealing with underage persons, people acting under false pretense, international trade issues and foreign nationals. By using Interactive Areas, you assume all associated risks.\n 4.6 We have the right, but not the obligation, to monitor User Content posted or uploaded to the Websites to determine compliance with these Terms and any operating rules established by us and to satisfy any law, regulation, or authorized government request. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"high","description":"We may terminate or suspend these Terms at any time without notice to you. Without limiting the foregoing, we shall have the right to immediately terminate your access to the Websites in the event of any conduct by you which we, in our sole discretion, consider to be unacceptable, or in the event of any breach by you of these Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" 11. Copyrights and Copyright Agent. We respect others’ intellectual property rights and expect users and customers to do the same. If you believe that your work has been copied on the Websites in a way that constitutes copyright or trademark infringement, please follow the procedures outlined in the Policy on Reporting Copyright Infringements or Policy on Reporting Trademark Infringements , as applicable. We reserve the right to terminate access to the Websites for users or customers who post material that infringes the intellectual property rights of others.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"Although we have no obligation to monitor, screen, edit or remove any of the User Content posted or uploaded to the Websites, we reserve the right, and have absolute discretion, to screen, edit, refuse to pos,t or remove without notice any User Content posted or uploaded to the Websites at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any User Content posted to the Websites at your sole cost and expense. The decision by Freshworks to monitor and/or modify User Content does not constitute nor shall it be deemed to constitute any responsibility or liability in any manner on our part in connection with or arising from your use of Interactive Areas on the Websites.\n 4.7 By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distribute, sublicense (through multiple tiers) and otherwise exploit such User Content (in whole or in part) in any form, media, or technology now known or hereafter developed, without payment to you or to any third parties. Additionally, to the fullest extent permitted under applicable law, you waive your moral rights in the User Content and agree not to assert such rights against us. You represent and warrant to us that you have the full legal right, power and authority to grant to us the license provided for herein, that you own or control the complete exhibition and other rights to the User Content you submitted for the purposes contemplated in this license and that neither the User Content nor the exercise of the rights granted herein shall violate these Terms, or infringe","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"data_retention","value":"medium","description":"Freshworks will make Customer Data available for export for fourteen (14) days from the effective date of the closure of Customer’s Account due to: (i) the termination or expiration of this Agreement, or (ii) termination or expiration of the applicable SOF (“ Data Export Period ”). Customer may download or delete its Customer Data at any time during the Subscription Term. Where Customer Data is retained by Freshworks and can be exported, and provided that Customer is current on its payment obligations as described in Section 5, Customer may contact Freshworks within the Data Export Period at support@freshworks.com to have Freshworks export Customer’s Customer Data. Beyond such Data Export Period, Freshworks reserves the right to retain Customer data for up to three (3) months before deleting all Customer Data in the normal course of operation, except as necessary to comply with Freshworks legal obligations, maintain accurate financial and other records, resolve disputes, and enforce its agreements. Customer Data cannot be recovered once it is deleted.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"data_retention","value":"low","description":"CCTV recordings are typically automatically overwritten after a short period of time unless an issue is identified that requires investigation (such as a theft). We may require visitors to our premises to sign in on arrival and where that is the case we will keep a record of visitors for a short period of time – normally only for as long as is necessary for legitimate security purposes.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"medium","description":"Generally, in respect of Personal Data that we process in connection with the supply of our Services, we may retain your Personal Data for up to six years from the date of supply of the relevant Services and in compliance with our data protection obligations. We may then destroy such files without further notice or liability.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"medium","description":"If you have opted out of receiving marketing communications from us, we will need to retain certain Personal Data on a suppression list indefinitely so that we know not to send you further marketing communications in the future.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" 12. RETENTION OF PERSONAL DATA ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" We will retain Personal Data only as long as is necessary for the purposes for which it is collected, as set out in this Notice. We will also retain it as necessary to comply with our legal obligations, for legal and litigation purposes, to maintain accurate financial and other records, deal with complaints, and enforce our agreements.\n Generally, in respect of Personal Data that we process in connection with the supply of our Services, we may retain your Personal Data for up to six years from the date of supply of the relevant Services and in compliance with our data protection obligations. We may then destroy such files without further notice or liability.\n Where we process any other Personal Data, we will generally retain relevant Personal Data for up to three years from the date of our last interaction with you (and in compliance with our data protection obligations). We may then destroy such files without further notice or liability.\n If any Personal Data is only useful for a short period (e.g., for a specific activity, promotion or marketing campaign), we will not retain it for longer than the period for which it is used by us. If you have opted out of receiving marketing communications from us, we will need to retain certain Personal Data on a suppression list indefinitely so that we know not to send you further marketing communications in the future. However, we will not use this Personal Data to send you further marketing unless you subsequently opt back in to receive such marketing.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" f. Free Trial Customers . Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to the contrary in this Agreement, Freshworks will have no obligation to maintain, store, or otherwise retain Customer Data beyond the end of the free trial period.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" Data Export and Retention . Upon termination or expiration of this Agreement or any SOF for any reason, Customer’s access to the Services, Software, Mobile Apps, APIs, and/or other Freshworks Technology will terminate. Freshworks strongly recommends that Customer export all Customer Data before Customer closes Customer’s Account. Freshworks will make Customer Data available for export for fourteen (14) days from the effective date of the closure of Customer’s Account due to: (i) the termination or expiration of this Agreement, or (ii) termination or expiration of the applicable SOF (“ Data Export Period ”). Customer may download or delete its Customer Data at any time during the Subscription Term. Where Customer Data is retained by Freshworks and can be exported, and provided that Customer is current on its payment obligations as described in Section 5, Customer may contact Freshworks within the Data Export Period at support@freshworks.com to have Freshworks export Customer’s Customer Data. Beyond such Data Export Period, Freshworks reserves the right to retain Customer data for up to three (3) months before deleting all Customer Data in the normal course of operation, except as necessary to comply with Freshworks legal obligations, maintain accurate financial and other records, resolve disputes, and enforce its agreements. Customer Data cannot be recovered once it is deleted. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" Should you apply to work for us, we will retain data from your application for a limited period for record keeping and legal purposes. We may (subject to the laws in your jurisdiction) also retain your data in order to contact you if a role arises for which we think you would be suitable. Further information about this will be provided during the application process and we will ask for consent where necessary according to local law.\n The above examples may vary in some cases due to local laws, liability periods and mandatory retention requirements. For example, if certain information needs to be retained for longer according to local laws, regulations or because different legal limitation periods apply, then we will keep the Personal Data for these longer periods.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"medium","description":"We will retain data from applications for a limited period for record keeping and legal (or, subject to local law, regulatory) purposes. We may (subject to the laws in your jurisdiction) also retain your data in order to contact you if a role arises for which we think you would be suitable.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"medium","description":"Where we process any other Personal Data, we will generally retain relevant Personal Data for up to three years from the date of our last interaction with you (and in compliance with our data protection obligations). We may then destroy such files without further notice or liability.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or any other basis covered by local legislation. All employment-related decisions are made entirely on merit. We will retain data from applications for a limited period for record keeping and legal (or, subject to local law, regulatory) purposes. We may (subject to the laws in your jurisdiction) also retain your data in order to contact you if a role arises for which we think you would be suitable. Further information about this will be provided during the application process and we will ask for consent where necessary according to local law.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"medium","description":"The above examples may vary in some cases due to local laws, liability periods and mandatory retention requirements. For example, if certain information needs to be retained for longer according to local laws, regulations or because different legal limitation periods apply, then we will keep the Personal Data for these longer periods.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" We may share the categories of Identifiers, Geolocation Information (coarse location only), and Internet or Electronic Network Activity Information as described above with advertising partners. \n We determine the retention period for each of the categories of personal information listed above based on (1) the length of time we need to retain the information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements applicable to such information, (3) internal operational needs, and (4) any need for the information based on any actual or anticipated investigation or litigation.\n Entities to whom we disclose information for business purposes are service providers, which are companies that we engage to conduct activities on our behalf. We restrict service providers from using personal information for any purpose that is not related to our engagement.\n We may disclose personal information that we collect or that you provide as described in this privacy notice:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"medium","description":"We determine the retention period for each of the categories of personal information listed above based on (1) the length of time we need to retain the information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements applicable to such information, (3) internal operational needs, and (4) any need for the information based on any actual or anticipated investigation or litigation.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" Purpose: Security. We may process your Personal Data in connection with the administration of our security measures. We have security measures in place at our premises, including CCTV and building access controls. There are signs in place showing that CCTV is in operation. The images captured are securely stored and only accessed on a need to know basis (e.g. to look into an incident). CCTV recordings are typically automatically overwritten after a short period of time unless an issue is identified that requires investigation (such as a theft). We may require visitors to our premises to sign in on arrival and where that is the case we will keep a record of visitors for a short period of time – normally only for as long as is necessary for legitimate security purposes. Our visitor records are securely stored and only accessible on a need-to-know basis (e.g. to look into an incident). ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"high","description":"Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to the contrary in this Agreement, Freshworks will have no obligation to maintain, store, or otherwise retain Customer Data beyond the end of the free trial period.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":" c. Fee Adjustments . Upon renewal, Freshworks will adjust the Fees to reflect delivered innovation, general cost inflation, and other relevant factors. Freshworks will notify Customer of any fee adjustments at least thirty (30) days before its renewal date, and these adjusted fees will take effect at the beginning of the Renewal Term. Furthermore, any discounts or price protections previously provided by Freshworks will not apply to renewal if Customer’s overall number of Users, Service Plan (including any add-ons), or contract terms are reduced or lowered from the prior Subscription Term.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":" l. Federal Government End Use Restrictions . If Customer is a U.S. federal government department or agency or contracting on behalf of such department or agency, this Service is a “Commercial Item” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as those terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Service is licensed to Customer with only those rights as provided under the terms and conditions of this Agreement.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"medium","description":"Freshworks and its Affiliates will not be liable for any damage or loss that may result from Customer’s breach of the foregoing obligations.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"medium","description":"If Freshworks is unable to make such corrections within a reasonable period of time, either party may terminate the applicable SOF, and Customer, as its sole and exclusive remedy, will be entitled to receive a refund of any unused Fees that Customer has pre-paid for the applicable Services and/or Software purchased thereunder.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"high","description":"You agree to defend, indemnify and hold harmless Freshworks and its respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use of the Websites by you. Freshworks reserves the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this section. In such event, you shall provide Freshworks with such cooperation as is reasonably requested by Freshworks","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"high","description":"and against all claims and expenses, including attorneys’ fees, arising out of the use of the Websites by you. Freshworks reserves the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this section. In such event, you shall provide Freshworks with such cooperation as is reasonably requested by Freshworks","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" (A) YOU EXPRESSLY AGREE THAT USE OF THE WEBSITES IS AT YOUR SOLE RISK. NEITHER FRESHWORKS NOR ANY OF ITS EMPLOYEES, AGENTS, THIRD-PARTY CONTENT PROVIDERS, THIRD-PARTY SERVICE PROVIDERS, OR LICENSORS WARRANT THAT USE OF THE WEBSITES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE WEBSITES, NOR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE, OR MERCHANDISE PROVIDED THROUGH THE WEBSITES.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" IF APPLICABLE LAW DOES NOT ALLOW ALL OR ANY PART OF THE ABOVE LIMITATION OF LIABILITY TO APPLY TO YOU, THE LIMITATIONS WILL APPLY TO YOU ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" 7. Indemnification. You agree to defend, indemnify and hold harmless Freshworks and its respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use of the Websites by you. Freshworks reserves the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this section. In such event, you shall provide Freshworks with such cooperation as is reasonably requested by Freshworks","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" 17. EFFECT OF MERGER OR ACQUISITION ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" The LGPD grants control and self-determination to data subjects and provides compliance responsibilities for organizations such as Freshworks in regard to personal data whose data subject is located within Brazilian territory at the moment of data collection or to any offering or providing of goods or service for individuals located within Brazilian territory. The LGPD gives national regulators powers to impose significant fines and indemnification liabilities on organizations that breach this law. All content of this notice and Freshworks’s processing of personal data are in strict compliance with LGPD, where applicable. At Freshworks we take a global approach to ensure all members benefit from increased control and clarity, which is in line with our commitment to putting our Customers first and working every day to maintain the trust they put in us. \n LGPD grants the following rights to those individuals subject to its jurisdiction:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" Our Websites contain links to other websites that are not owned or controlled by Freshworks. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Websites and to read the privacy policies of each and every website that collects Personal Data.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"a. Limited Performance Warranty . Freshworks warrants the Services and/or Software will perform in all material respects in accordance with the Documentation. Provided that Customer provides written notice of a claim: (i) within thirty (30) days after first becoming aware of a breach of the foregoing warranty with respect to the Services, or (ii) within thirty (30) days after delivery with respect to Software, then, Freshworks will use commercially reasonable efforts to correct the Services or Software, so the foregoing limited warranty is met. If Freshworks is unable to make such corrections within a reasonable period of time, either party may terminate the applicable SOF, and Customer, as its sole and exclusive remedy, will be entitled to receive a refund of any unused Fees that Customer has pre-paid for the applicable Services and/or Software purchased thereunder. This warranty will not apply if the error or non-conformance was caused by: (a) Customer’s breach of this Agreement, (b) Customer’s or its Users’ use of the Services and/or Software, not in accordance with the Documentation, (c) modifications to the Services, Software, and/or Mobile Apps by anyone other than Freshworks or its representatives, (d) third-party hardware, software, or services used in connection with the Services and/or Software, or (e) with respect to the Software, Customer’s failure of refusal to implement support and maintenance updates and releases. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" c. Warranty Disclaimer . EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, NEITHER PARTY MAKES ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND ALL SUCH WARRANTIES ARE HEREBY DISCLAIMED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"a. Indemnification by Freshworks . This section states Freshworks’ entire liability and Customer’s exclusive remedy with respect to an IP Claim. Freshworks will defend Customer, and its officers, directors, and employees against any IP Claim, from any third party alleging that Customer’s use of the Freshworks Technology that is accessed or used in accordance with this Agreement infringes such third party’s patent, copyright and/or trademark, or other intellectual property rights (an “ IP Claim ”), and will indemnify and hold harmless Customer from and against any damages and costs awarded against Customer, or agreed in settlement by Freshworks (including reasonable attorneys’ fees) resulting from such IP Claim. Freshworks will have no liability or obligation with respect to any IP Claim if such claim is caused in whole or in part by: (i) unauthorized use of the Freshworks Technology by Customer, its Affiliates or Users; (ii) modification of the Freshworks Technology by anyone other than Freshworks or its representatives; or (iii) the combination, operation, or use of the Freshworks Technology with other data, hardware, or software not provided by Freshworks. If Customer’s use of the Freshworks Technology results (or in Freshworks’ opinion is likely to result) in an IP Claim, Freshworks may, at its own option and expense: (a) procure for Customer the right to continue using the Freshworks Technology as set forth hereunder; (b) replace or modify the Freshworks Technology to make it non-infringing; or (c) if options (a) or (b) are not commercially reasonable as determined by Freshworks, then Freshworks may terminate Customer’s subscription to the Freshworks Technology, whereupon Freshworks will refund Customer, on a pro-rated basis, any unused Fees Customer has previously","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" paid to Freshworks.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" b. Indemnification by Customer . Customer will defend Freshworks and its Affiliates from any third party claim (“ Claim ”), and will indemnify and hold harmless Freshworks and its Affiliates from and against any damages and costs awarded against Freshworks and its Affiliates, or agreed in settlement by Customer (including reasonable attorneys’ fees) resulting from such Claim, to the extent caused by: (i) Customer’s or its Affiliate’s unauthorized supply, disclosure, or processing of Customer Data, including Personal Data, (ii) Customer’s or its Affiliate’s violation of laws applicable to Customer’s or its Affiliate’s business. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" c. Indemnification Procedures . In the event of an IP Claim or a Claim under this Section 10, the indemnified party will: (i) promptly notify the indemnifying party in writing of such claim, (ii) allow the indemnifying party the right to control the investigation, defense and settlement (if applicable) of such claim at the indemnifying party’s sole cost and expense, and (iii) upon request of the indemnifying party, provide all necessary cooperation at the indemnifying party’s expense. Failure by the indemnified party to notify the indemnifying party of a claim under this section will not relieve the indemnifying party of its obligations under this Section, however, the indemnifying party will not be liable for any litigation expenses that the indemnified party incurred prior to the time when notice is given, nor for any damages and/or costs resulting from any material prejudice caused by the delay or failure to provide notice to the indemnifying party in accordance with this section. The indemnifying party may not settle any claim that would bind the indemnified party to any obligation (other than payment covered by the indemnifying party or ceasing to use infringing materials) or require any admission of fault by the indemnified party, without the indemnified party’s prior written consent, such consent not to be unreasonably withheld, conditioned, or delayed. Any indemnification obligation under this Section 10 will not apply if the indemnified party settles or makes any admission with respect to a claim without the indemnifying party’s prior written consent. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" a. SUBJECT TO APPLICABLE LAW AND NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION DOWNTIME COSTS, LOSS OF DATA, RESTORATION COSTS (INCLUDING COSTS INCURRED TO PROCURE SUBSTITUTE SOFTWARE, SERVICES, OR TECHNOLOGY—I.E., “COST OF COVER”), LOST PROFITS REGARDLESS OF WHETHER SUCH CLAIMS ARE BASED ON CONTRACT, TORT, WARRANTY OR ANY OTHER LEGAL THEORY.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" b. EXCEPT FOR AN ACTION BROUGHT FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, OR A PARTY’S INDEMNIFICATION OBLIGATIONS EACH PARTY’S AGGREGATE LIABILITY AND THAT OF ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS, UNDER THIS AGREEMENT WILL NOT EXCEED THE FEES RECEIVED BY OR PAYABLE TO FRESHWORKS IN THE APPLICABLE SOF IN THE TWELVE MONTHS PRECEDING THE CLAIM.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" c. THE PARTIES AGREE THIS SECTION 11 WILL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE AND WILL APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THIS AGREEMENT IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE APPLICABLE MONETARY CAP SET FORTH IN THIS SECTION WILL APPLY ACROSS THIS AGREEMENT AND ANY AND ALL SEPARATE AGREEMENT(S) ON AN AGGREGATED BASIS, WITHOUT REGARD TO WHETHER ANY INDIVIDUAL CUSTOMER AFFILIATES HAVE EXECUTED A SEPARATE SOF.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" d. CUSTOMER UNDERSTANDS AND AGREES THAT THE PRIMARY INTENT OF SECTION 11 IS TO DISTRIBUTE THE RISKS ASSOCIATED WITH THIS AGREEMENT BETWEEN BOTH PARTIES. THIS LIMITS POSSIBLE LIABILITIES, TAKING INTO ACCOUNT THE COST OF THE FEES. IF FRESHWORKS WERE TO TAKE ON ADDITIONAL LIABILITY BEYOND WHAT IS SPECIFIED IN THIS AGREEMENT, THE FEES WOULD HAVE BEEN MARKEDLY HIGHER.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" h. Force Majeure . Neither party will be liable to the other for any delay or failure to perform any obligation under this Agreement (except for a failure to pay Fees) if the delay or failure results from any cause beyond such party’s reasonable control, including but not limited, acts of God, acts of government, acts of terror or civil unrest, Internet failures, or acts undertaken by third parties not under the performing party’s control, including, without limitation, denial of service attacks (“ Force Majeure Event ”). In the event a Force Majeure Event continues for a period of more than thirty (30) consecutive days, the other party may terminate this Agreement and all SOFs on written notice to the non-performing party. If Freshworks is the party experiencing the Force Majeure Event and as a result thereof is unable to provide the Services, Software, and/or Mobile Apps for the period noted herein, and Customer terminates this Agreement and all SOFs, then Freshworks will provide Customer a refund of fees prepaid by Customer, pro-rated as of the date the Force Majeure Event commenced. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" (C) TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT WILL FRESHWORKS BE LIABLE TO YOU FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER AND/OR DEVICE OR TECHNOLOGY FAILURE OR MALFUNCTION OR FOR ANY FORM OF DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES BASED ON ANY CAUSES OF ACTION ARISING OUT OF USE OF THE WEBSITES OR ANY ALLEGED FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, OR DELAY IN SERVICE, OPERATION, OR TRANSMISSION OF THE WEBSITES, OR ANY ALLEGED COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OF PROPERTY, AND/OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF OR POSTING OF ANY RECORD, CONTENT, OR TECHNOLOGY, PERTAINING TO OR ON THE WEBSITES. YOU AGREE THAT THIS LIMITATION OF LIABILITY APPLIES WHETHER SUCH ALLEGATIONS ARE FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR FALL UNDER ANY OTHER CAUSE OF ACTION, REGARDLESS OF THE BASIS UPON WHICH LIABILITY IS CLAIMED AND EVEN IF FRESHWORKS HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE . WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU ALSO SPECIFICALLY ACKNOWLEDGE THAT FRESHWORKS IS NOT LIABLE FOR ANY ACTUAL OR ALLEGED DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER USERS OF THE WEBSITES OR ANY OTHER THIRD PARTIES.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"high","description":"TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT WILL FRESHWORKS BE LIABLE TO YOU FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER AND/OR DEVICE OR TECHNOLOGY FAILURE OR MALFUNCTION OR FOR ANY FORM OF DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES BASED ON ANY CAUSES OF ACTION ARISING OUT OF USE OF THE WEBSITES OR ANY ALLEGED FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, OR DELAY IN SERVICE, OPERATION, OR TRANSMISSION OF THE WEBSITES, OR ANY ALLEGED COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OF PROPERTY, AND/OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF OR POSTING OF ANY RECORD, CONTENT, OR TECHNOLOGY, PERTAINING TO OR ON THE WEBSITES. YOU AGREE THAT THIS LIMITATION OF LIABILITY APPLIES WHETHER SUCH ALLEGATIONS ARE FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR FALL UNDER ANY OTHER CAUSE OF ACTION, REGARDLESS OF THE BASIS UPON WHICH LIABILITY IS CLAIMED AND EVEN IF FRESHWORKS HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" (B) THE WEBSITES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THESE TERMS.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"confidentiality","value":"low","description":"Customer Data is Customer’s Confidential Information. Customer and its licensors retain all rights, title, and interest in and to the Customer Data and all of Customer’s Confidential Information provided under this Agreement, and Freshworks obtains no rights in the foregoing, except for the express rights granted in this Agreement.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"confidentiality","value":"medium","description":"Each party will protect the other’s Confidential Information from unauthorized use, access, or disclosure in the same manner as it protects its own Confidential Information of similar nature or importance, and in any event, using no less than reasonable care. Except as otherwise expressly permitted pursuant to this Agreement, the receiving party may use the disclosing party’s Confidential Information solely to exercise its respective rights and perform its respective obligations under this Agreement, and will disclose such Confidential Information only: (i) to those of its respective employees, representatives, and agents who have a need to know such Confidential Information for such purposes and who are bound by obligations to maintain the confidentiality of, and not misuse, such Confidential Information; (ii) as necessary to comply with an order or subpoena of any administrative agency or court of competent jurisdiction; or (iii) as reasonably necessary to comply with any applicable law or regulation. The provisions of this section will supersede any non-disclosure agreement by and between the parties entered into prior to this Agreement that would purport to address the confidentiality of any information shared by the parties, including Customer Data, and such agreement will have no further force or effect with respect to the foregoing. The receiving party acknowledges that disclosure of Confidential Information may cause substantial harm for which damages alone would not be a sufficient remedy, and therefore, upon any such disclosure by the receiving party, the disclosing party may be entitled to seek appropriate equitable relief in addition to whatever other remedies it might have at law.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":" Confidentiality . Each party will protect the other’s Confidential Information from unauthorized use, access, or disclosure in the same manner as it protects its own Confidential Information of similar nature or importance, and in any event, using no less than reasonable care. Except as otherwise expressly permitted pursuant to this Agreement, the receiving party may use the disclosing party’s Confidential Information solely to exercise its respective rights and perform its respective obligations under this Agreement, and will disclose such Confidential Information only: (i) to those of its respective employees, representatives, and agents who have a need to know such Confidential Information for such purposes and who are bound by obligations to maintain the confidentiality of, and not misuse, such Confidential Information; (ii) as necessary to comply with an order or subpoena of any administrative agency or court of competent jurisdiction; or (iii) as reasonably necessary to comply with any applicable law or regulation. The provisions of this section will supersede any non-disclosure agreement by and between the parties entered into prior to this Agreement that would purport to address the confidentiality of any information shared by the parties, including Customer Data, and such agreement will have no further force or effect with respect to the foregoing. The receiving party acknowledges that disclosure of Confidential Information may cause substantial harm for which damages alone would not be a sufficient remedy, and therefore, upon any such disclosure by the receiving party, the disclosing party may be entitled to seek appropriate equitable relief in addition to whatever other remedies it might have at law. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"Freshworks shall not share any Usage Data with a third party that includes Customer’s Confidential Information, except: (i) in accordance with Section 8 (Confidentiality), or (ii) to the extent the Usage Data is aggregated and anonymized such that it no longer directly identifies Customer or its Users.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"high","description":"Customer understands Freshworks is not responsible for providing support for Third-Party Services and Freshworks is not responsible for any data hosting and/or data transfer practices followed by the providers of such Third-Party Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"low","description":"When Freshworks  transfers Personal Data to a third party while acting as a controller, we retain full responsibility for ensuring that the third party‘s processing, in its role as a processor, complies with the DPF Principles. Freshworks shall remain liable under the DPF Principles if its processors process Personal Data in a manner inconsistent with the DPF Principles, unless Freshworks proves that it is not responsible for the event giving rise to the damage.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"low","description":"Personal Data collected by third parties during your communications/dealings with those third parties or your use of their products or services (for example, where you follow links to third party websites over which we have no control).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"We may use your Personal Data to: a) respond to lawful requests by public authorities, including meeting national security or law enforcement requirements; b) when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, police request or other legal process served on us; c) to protect the rights of third parties; and d) in connection with a business transition such as a merger, reorganization, acquisition by another company, or sale of any of our assets.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"With Affiliates within Freshworks and companies that we will acquire in the future when they are made part of the Freshworks group – this may be for customer support, marketing, technical operations, account management or organizational purposes and to provide, enhance and improve the Services;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"We process Personal Data in the countries in which we are established, including the United States, the United Kingdom and the European Economic Area (“EEA”) and in other countries where third parties that we may use are based.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Freshworks’ assets or capital stock, whether as a going concern or as part of bankruptcy, liquidation or a similar proceeding, in which personal information held by Freshworks about our employees, workers and contractors is among the assets transferred. If this happens, the recipient of the personal information will continue to honor the promises made in this privacy notice, or else provide you notice of any changes.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" 4. WITH WHOM DO WE SHARE PERSONAL DATA? ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Freshworks SAS (company no: 842815581) is a company established under the laws of France and its registered office address can be found here . ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Freshworks Technologies Private Limited (company no: U72200TN2010PTC078458) is a company established under the laws of India with its registered office at Module - 1 & 2, 1st Floor, Block B, No 40, Global Infocity Park, MGR Salai, Perungudi Chennai – 600096, Tamil Nadu, India here . ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" personal data obtained from any third parties we work with in relation to our recruitment activities, including without limitation (and subject to local laws), recruitment agencies, background check providers, credit reference agencies and your referees; and","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Purpose: Advertising and marketing to our Customers and prospective leads - advertising to you on social media and other platforms. We share your email address and other identifiers such as your phone number or device ID (usually in an encrypted or ‘hashed’ form) with third-party providers of social media platforms and other services, such as [Facebook, LinkedIn] and other similar platforms (“ Social Platforms ”), so that the third party providers can try to “match” your data with the data of their registered users of their Social Platforms. Where there is a successful match, we will display our advertising to you when you use the relevant Social Platform (e.g. on your Facebook newsfeed). This is known as “custom audience” advertising, because we “customize” the audience that we want to reach on the relevant service. Some of the advertising that you see may be personalized to you. The data that we use to personalize our advertising, will include: \n Data relating to your browsing activity or interaction with our emails, obtained through the use of cookies, pixel tags and other similar technologies; information about when your current or previous sessions started; details about any products you viewed through the Site; and\n IP address; browser type and operating system; geolocation; any other unique numbers assigned to a device.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Such data used to personalize advertising will not be provided to the third-party providers of the Social Platforms for this purpose but please see the “ Cookies and Similar Technologies ” section for details of where we may share such data. This activity is also subject to the privacy choices you have elected to make on such Social Platforms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Purpose: Advertising and marketing to our Customers and prospective leads - advertising to other people who share similar interests and characteristics to you (or if you are someone that sees such advertising). We will provide your Personal Data to third-party providers of Social Platforms as described in the “ advertising to you on social media and other platforms ” and the “ Cookies and Similar Technologies ” sections. If you are a user of those Social Platforms, we may ask the third-party providers of those Social Platforms to find other registered users of their services who share similar interests and characteristics to you, which will be based on information that the third party holds about you and its other registered users. This is known as “lookalike” audience advertising because we are trying to show our advertising to people who “look like” you. If you are someone who has seen this advertising on a Social Platform, please note that this activity is based on data that you have provided to the Social Platform (which we do not receive) and is also subject to the privacy choices you have elected to make on such third-party services. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" With third party payment processors who process your credit card and other payment information for Freshworks but who are otherwise not permitted to store, retain or use such information;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" With third party partners for the purpose of assisting us in onboarding you and providing any further support needed to use our Services;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" With third-party social media networks, advertising networks and websites;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" If we are involved in a merger, reorganization or other fundamental corporate change with a third party, or sell/buy a business unit to/from a third party, or if all or a portion of our business, assets or stock are acquired by a third party, with such third party including at the due diligence stage;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" When you connect your Gmail mailbox with your Freshworks Account (see section 14 (Google API Disclosure) below).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" As explained above, some of our Services include processing data on behalf of our customers in relation to Applications, tools or software that we provide. Save for the limited circumstances set out in this Notice, we are not the Data Controller of this Hosted Data as we do not determine the purposes or the means of the processing. \n If you wish to access, correct, update, modify or delete Hosted Data or if you would no longer like to be contacted by one of our Customers you should direct your query to the Customer, who is the Data Controller of your data. If requested by the Customer to action a Request, we will respond within a reasonable timeframe.\n If you are a Customer of our Services and wish to raise a Request on behalf of data subjects in connection with Hosted Data, you may raise a ticket on the support portal of the relevant Service. Please note that if a Customer has subscribed to more than one Service, a Request on a particular Service support portal is specific to that Service only and separate Requests need to be raised across other relevant Service support portals.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Professional services consultants, such as firms that perform analytics, assist with improving our business, provide legal services, or supply project-based resources and assistance.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Recruitment vendors that assist with the application process, including assessing candidate qualifications and providing the platform through which candidates submit their candidacy.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Analytics services, including entities that analyze traffic to and on our website and assist with identifying and communicating with potential customers. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" IT vendors, such as entities that assist with website design, hosting and maintenance; data and software storage; and network operation.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" To other external parties when required by law or to protect Freshworks or other persons, as described in this privacy notice.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Freshworks has developed a functionality that allows its customers to connect their Gmail mailbox using Oauth with our products. Connecting your Gmail mailbox to your Freshworks account allows Freshworks to associate your account with your personal information on Google, to see your personal information, including any personal information you have made available, to view your email address and access your emails in order to create them as a ticket in our products, and to transmit the Customer data to third-party applications listed on Freshworks’ Marketplace that you integrate with your Account. The connection will further allow you to respond to your emails directly from our product and to delete them once they are fetched into our product.\n Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.\n Freshworks's use of information received from Google APIs will adhere to Google API Services User Data Policy's App's , including the Limited Use requirement.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" In the event Freshworks goes through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, Customers’ Accounts, Collected Data and Customer data will likely be among the assets transferred. A prominent notice will be displayed on our Websites to notify you of any such change in ownership or control and Customers will be notified via an e-mail.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" d. Other Services and Software . Freshworks or other third parties may make available (for example, through the Freshworks Marketplace currently located at https://www.freshworks.com/apps/ ) or other forums, third-party products or services (“ Third-Party Services ”). These Third-Party Services may integrate with the Services and Software, but are not licensed by Freshworks pursuant to this Agreement, as they are governed by the third-party provider’s terms and conditions that accompany them, which Customer must separately accept, along with the Freshworks Marketplace User Terms. Freshworks does not warrant or support Third-Party Services. Freshworks is not responsible for any disclosure, modification, or deletion of Customer Data resulting from access by such third party. The Services, Software, and/or Mobile Apps, may contain features designed to interoperate with Third-Party Services, but Freshworks cannot guarantee the continued availability of such Third-Party Services and may cease supporting them without entitling Customer to any refund, credit, or other compensation, if, for example and without limitation, the Third-Party Service provider ceases to make the Third-Party Service available for interoperation with the corresponding Service or Software features in a manner acceptable to Freshworks. Customer understands Freshworks is not responsible for providing support for Third-Party Services and Freshworks is not responsible for any data hosting and/or data transfer practices followed by the providers of such Third-Party Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" a. Use of Third Parties for Payment Processing . Freshworks may use a third-party service provider to manage payment processing provided that such service provider is not permitted to store, retain, or use Customer’s payment account information except to process Customer’s payment information for Freshworks. Customer must notify Freshworks of any change in Customer’s payment account information, either by updating Customer’s Account or by e-mailing Freshworks at support@freshworks.com .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Social media features: Where this activity is undertaken through the use of Cookies on our Website, we rely on consent to collect your personal data and for the onward processing purpose. Please see our Cookie Policy for further details. Where we use social media features, we do so in line with the terms and conditions of those providers.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" e) Social media features and third-party cookies. Our Websites include social media features, such as the Facebook “Like” button, the “Share This” button or interactive mini-programs. When you interact with these features, those third parties may collect your IP address, which page you are visiting on our Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Websites. Your interactions with these features are governed by the privacy notice of the company providing them. If the widget is shown on our Websites, our Privacy Notice applies. Please see our Cookies Policy Cookies Policy for further information. If you provide us or our service providers with any Personal Data relating to other individuals, including End-User data or your employee’s data, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Notice.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" With Affiliates within Freshworks and companies that we will acquire in the future when they are made part of the Freshworks group – this may be for customer support, marketing, technical operations, account management or organizational purposes and to provide, enhance and improve the Services;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Freshworks’ assets or capital stock, whether as a going concern or as part of bankruptcy, liquidation or a similar proceeding, in which personal information held by Freshworks about our employees, workers and contractors is among the assets transferred. If this happens, the recipient of the personal information will continue to honor the promises made in this privacy notice, or else provide you notice of any changes.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Please see the “ advertising to you on social media and other platforms ” section for details of the lawful basis that we rely on to share your personal data with the Social Platforms. It is in our legitimate interests to further use your Personal Data to advertise our Services to other individuals that use those Social Platforms and who share similar interests and characteristics with you. If you are someone who has seen this advertising on a Social Platform, it is in our legitimate interests that the Social Platform uses the data that you have provided to it to advertise our Services, although please note that we do not receive this data and you should exercise your rights in respect of such data in accordance with the privacy notice of the relevant Social Platform.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"With third party service providers providing us with services, such as research and analytics, anti-spamming and anti-phishing services, marketing and data enrichment or for them to reach out to you on our behalf;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"We may disclose personal information that we collect or that you provide as described in this privacy notice:\n To our Group Companies\n\n To the following categories of service providers who are bound by law and contractual obligations to keep your personal information confidential. Service providers may use information that we share with them only for the purposes for which we disclose it to them and as otherwise permitted by law. \n Payroll services providers that assist us in calculating and disbursing your salary and other compensation.\n\n Auditing and accounting firms, such as firms that assist us in the creation of our financial records.\n\n Professional services consultants, such as firms that perform analytics, assist with improving our business, provide legal services, or supply project-based resources and assistance.\n\n Recruitment vendors that assist with the application process, including assessing candidate qualifications and providing the platform through which candidates submit their candidacy.\n\n Analytics services, including entities that analyze traffic to and on our website and assist with identifying and communicating with potential customers. \n\n Security vendors, such as entities that assist with security incident verification and response, service notifications, and fraud prevention.\n\n IT vendors, such as entities that assist with website design, hosting and maintenance; data and software storage; and network operation.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Auditing and accounting firms, such as firms that assist us in the creation of our financial records.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"With third parties assisting Freshworks in providing our Customers with the Service(s) (“ Sub-Processors \" listed here ). Our Sub-Processors are given access to Customers’ Account and Customer data only as reasonably necessary to provide the Service(s) and will be subject to confidentiality obligations in their service agreements;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" With auditors, lawyers, accountants and other professional advisers who advise and assist us in relation to the lawful and effective management of our organization and in relation to any disputes we may become involved in;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Security vendors, such as entities that assist with security incident verification and response, service notifications, and fraud prevention.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" We will only share your Personal Data with the third-party providers of the Social Platforms, so that we can advertise our Services to you when you use those Social Platforms, where you have provided your consent or where it is otherwise in our legitimate interests to do so in order to promote our Services. Where this activity is undertaken through the use of Cookies, please see the “ Cookies and Similar Technologies ” section) to learn about the legal basis that we rely on. You can opt-out of our sharing of your personal information with the third-party providers by exercising your rights as a data subject as set out below.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"Please note that the right to opt out does not apply to our sharing of data with service providers, who are parties we engage to perform a function on our behalf and are legally and contractually obligated to use the data only for that function.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"To other external parties when required by law or to protect Freshworks or other persons, as described in this privacy notice.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" With third party service providers providing us with services, such as research and analytics, anti-spamming and anti-phishing services, marketing and data enrichment or for them to reach out to you on our behalf;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" With third-party service providers that are assisting us with the operation and administration of events. If we are running an event in partnership with other organizations, we will share your Personal Data with such organizations for use in relation to the event;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" From time to time, we may receive Personal Data about you from third party sources like databases and social media but only where we have checked that these third parties either have your consent to or are otherwise legally permitted or required to disclose your personal information to us. The types of information we obtain from such third parties include your name, e-mail address, postal address, location, designation, telephone number and we use the information we receive from these third parties to maintain and improve customer support experience, improve the accuracy of the records we hold about you and for our sales and marketing purposes. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" To the following categories of service providers who are bound by law and contractual obligations to keep your personal information confidential. Service providers may use information that we share with them only for the purposes for which we disclose it to them and as otherwise permitted by law. \n Payroll services providers that assist us in calculating and disbursing your salary and other compensation.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" We also make available a Market Place platform where individuals can download applications developed by Freshworks or by third parties (the “ Applications ”). This Notice will apply to our processing of your Personal Data during your use of the Applications when the Applications are provided by us, and the Application shall include a link to this Notice. When Applications are provided by a third party, the privacy statement of the relevant third party will apply.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Freshworks Technologies UK Limited (company no: 09338697) is a company established under the laws of England and Wales and its registered office address can be found here . ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"high","description":"With third-party social media networks, advertising networks and websites;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"If we are involved in a merger, reorganization or other fundamental corporate change with a third party, or sell/buy a business unit to/from a third party, or if all or a portion of our business, assets or stock are acquired by a third party, with such third party including at the due diligence stage;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Law enforcement or other government and regulatory agencies and bodies or other third parties as required by, and in accordance with, applicable law or regulation;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"We and our third-party advertising partners use cookies, web beacons, pixel tags and similar technologies (which we generically refer to as ‘cookies’) to collect data from the devices that you use to access our Website.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Freshworks Technologies B.V. (company no: 73582166) is a company established under the laws of the Netherlands and its registered office address can be found here . ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" With external recruiters, and related organizations such as third-party providers that undertake employee background checks on our behalf and on behalf of other entities within our Group Companies;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" We process Personal Data in the countries in which we are established, including the United States, the United Kingdom and the European Economic Area (“EEA”) and in other countries where third parties that we may use are based.\n You may refer to the Freshworks Data Hosting page here for more information about the locations in which the Hosted Data (i.e., that which we process as a Processor during the provision of our Services) is stored.\n When processing your Personal Data, we may need to share it with other third parties (including other entities within our Group Companies), as set out below. This list is non-exhaustive and there may be circumstances where we need to share Personal Data with other third parties:\n With third parties assisting Freshworks in providing our Customers with the Service(s) (“ Sub-Processors \" listed here ). Our Sub-Processors are given access to Customers’ Account and Customer data only as reasonably necessary to provide the Service(s) and will be subject to confidentiality obligations in their service agreements;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" With sponsors of contests for which you register;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" You have the right to be informed about the public and private entities with which we may share your Personal Data.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Other third parties - Occasionally, we may receive requests from third parties with authority to obtain disclosure of Personal Data, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, or to establish, exercise or defend legal rights. We will only fulfil requests for Personal Data where we are permitted to do so in accordance with applicable law or regulation.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"low","description":"Freshworks complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF). Freshworks has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"low","description":"In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Freshworks commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" 5. INTERNATIONAL TRANSFER OF DATA ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" 9. BRAZILIAN GENERAL DATA PROTECTION LAW (LGPD) ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" Where necessary (such as when we transfer data to service providers) we put in place appropriate contractual arrangements and security mechanisms (including but not limited to : Data Processing Addendum and Standard Contractual Clauses) to protect the Personal Data shared and to comply with our data protection, confidentiality and security standards and obligations. Further details can be provided upon request.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" This is true whether or not the transfer is within our group, or to a third party.\n With respect to Personal Data received or transferred to the United States, Freshworks is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.\n With respect to Personal Data subject to LGPD’s jurisdiction, Freshworks will also accomplish LGPD’s requirements for transfers of Personal Data to countries which do not have the same data protection laws.\n In certain situations, Freshworks. and/or its Group Companies may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, you can contact us at dpo@freshworks.com or via postal mail at Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403 at the attention of the Data Protection Officer with a copy to dpo@freshworks.com .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Freshworks commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF. \n If you have a question or complaint related to participation by Freshworks in the DPF Frameworks, we encourage you to contact us via dpo@freshworks.com. For any complaints related to the DPF Frameworks that Freshworks cannot resolve directly, we have chosen to co-operate with the relevant EU Data Protection Authority, or a panel established by the European data protection authorities, for resolving disputes with EU individuals, the UK Information Commissioner (for UK individuals) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) for resolving disputes with Swiss individuals. As further explained in Annex I of DPF Principles, binding arbitration is available to address residual complaints not resolved by other means. Freshworks is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"low","description":"Where necessary (such as when we transfer data to service providers) we put in place appropriate contractual arrangements and security mechanisms (including but not limited to : Data Processing Addendum and Standard Contractual Clauses) to protect the Personal Data shared and to comply with our data protection, confidentiality and security standards and obligations. Further details can be provided upon request.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" 8. CALIFORNIA-RESIDENT SPECIFIC RIGHTS ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" Freshworks complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF). Freshworks has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Freshworks has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/ \n Model Clauses: Where we use certain service providers, we may use specific contracts approved by the UK and/or European Authorities which give Personal Data the same protection it has in the UK and the EEA. For further details, see https://ec.europa.eu/info/law/law-topic/data-protection/data- transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en .\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"low","description":"For any complaints related to the DPF Frameworks that Freshworks cannot resolve directly, we have chosen to co-operate with the relevant EU Data Protection Authority, or a panel established by the European data protection authorities, for resolving disputes with EU individuals, the UK Information Commissioner (for UK individuals) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) for resolving disputes with Swiss individuals. As further explained in Annex I of DPF Principles, binding arbitration is available to address residual complaints not resolved by other means. Freshworks is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" If you have a concern about any aspect of our privacy practices, including the way we have handled your Personal Data, please contact us using the details in section 18. You also have the right to complain to a data protection authority in the Member State of your residence or the place of the alleged infringement. You can find a list of contact details for all EU supervisory authorities at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm . The UK data protection regulator is the Information Commissioner’s Office and contact details can be found at https://ico.org.uk .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" 7. EEA, UK AND SWISS SPECIFIC RIGHTS ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"low","description":"While processing Personal Data we comply with the principles and rules of the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) and to the rights of EU and UK individuals and Swiss individuals.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"medium","description":"Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this Agreement to arbitrate, will first be determined by arbitration in San Francisco, California. The arbitration will be administered by JAMS pursuant to its arbitration rules and procedures. Judgment on the Award may be entered into any court having jurisdiction. This section will not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"low","description":"For the purposes of the GDPR and LGPD, the following Group Companies act as a data controller when the processing of your Personal Data is governed by the requirements of the GDPR, CCPA, and LGPD.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"medium","description":"As further explained in Annex I of DPF Principles, binding arbitration is available to address residual complaints not resolved by other means.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"medium","description":"Any and all disputes, claims and controversies arising out of or in connection with your access to, and/or use of the Websites, and/or the provision of content, services, and/or technology on or through the Websites shall be governed by and construed exclusively in accordance with the laws and decisions of the State of California applicable to contracts made, entered into and performed entirely therein, without giving effect to its conflict of laws provisions. If a lawsuit or court proceeding is permitted under these Terms, then you and Freshworks agree to submit to the personal and exclusive jurisdiction of the state courts and federal courts located within San Francisco, California for the purpose of litigating any dispute.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"high","description":"you and Freshworks agree that, unless prohibited by law, every dispute arising in connection with these Terms will be resolved by binding arbitration. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND FRESHWORKS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"high","description":"YOU AND FRESHWORKS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Freshworks agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" 10. Dispute Resolution and Arbitration. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" 10.1 Generally. In the interest of resolving disputes between you and Freshworks in the most expedient and cost-effective manner, you and Freshworks agree that, unless prohibited by law, every dispute arising in connection with these Terms will be resolved by binding arbitration. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND FRESHWORKS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.\n 10.2 Exceptions. Notwithstanding the foregoing, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law; or (d) to file suit in a court of law to address an intellectual property infringement claim.\n 10.3 Arbitration Rules. If you are based in the United States, any arbitration between you and Freshworks will be governed by the Commercial Arbitration Rules and Mediation Procedures of the American Arbitration Association and will be held in San Francisco, California. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" 12. Miscellaneous. These Terms and any operating rules for the Websites established by us constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. The provisions of these Terms are for the benefit of Freshworks and its third-party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. If any part of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, it will be replaced with language reflecting the original purpose in a valid and enforceable manner. The enforceable sections of these Terms will remain binding upon the parties. The section headings used herein are for convenience only and shall not be given any legal import.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" You have the right to file a complaint with a supervisory authority about our collection and processing of your Personal Data. The Brazilian data protection regulator is the Autoridade Nacional de Proteção de Dados and contact details can be found at https://www.gov.br/anpd/pt-br. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Freshworks commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU and UK individuals and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF should first contact Freshworks at: support@freshworks.com .\n If you no longer wish to receive marketing communications from Freshworks, you may click on the “unsubscribe” link located on the bottom of our marketing emails or you can contact us at dpo@freshworks.com . When using our Mobile Applications, you also have the option to turn off push notifications.\n If you would like to object to the use of your Personal Data for analytics, you can contact us at support@freshworks.com .\n To opt out of the use of cookies, please see update your preferences here . \n You have the right to opt-out of the sharing of your personal data with third parties for purposes not essential to the delivery of our services. To exercise this option, you can contact us at support@freshworks.com .\n We will only process sensitive personal data with your explicit, affirmative consent. This includes any data related to health, ethnicity, political opinions, or similar categories. If we receive sensitive personal data from third parties, we will treat such data with the same safeguards and restrictions applied to data collected directly from individuals.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" For the prior version, please click  here .\n BY ACCEPTING THIS AGREEMENT OR ACCESSING OR USING ANY SERVICES OR SOFTWARE, YOU ARE AGREEING TO THE TERMS AND CONDITIONS OF THIS AGREEMENT.\n IF YOU ARE USING ANY SERVICES OR SOFTWARE AS AN EMPLOYEE, AGENT, OR CONTRACTOR OF A CORPORATION, PARTNERSHIP OR SIMILAR ENTITY, THEN YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO ACCEPT THE TERMS OF THIS AGREEMENT ON BEHALF OF SUCH ENTITY AND TO BIND SUCH ENTITY HERETO. THE RIGHTS GRANTED UNDER THIS AGREEMENT ARE EXPRESSLY CONDITIONED UPON ACCEPTANCE BY SUCH AUTHORIZED PERSONNEL.\n Modifications to this Agreement:  From time to time, Freshworks may modify this Agreement. Unless otherwise specified by Freshworks, such changes become effective upon Customer’s next renewal of the then-current Subscription Term or entry into a new Service Order Form. Freshworks will use reasonable efforts to notify Customer of such changes through communications via Customer’s Account, email or other means. \n The  “Effective Date”  of this Agreement shall be the earlier of: (a) Customer’s initial access to any Service through any online provisioning, registration, or order process, (b) installation of any Software, or (c) the effective date of the first Service Order Form, as applicable, referencing this Agreement. This Agreement will govern Customer’s initial purchase on the Effective Date, as well as any future purchases made by Customer.\n These Terms of Service (the  “Agreement” ) is entered into by and between  Freshworks Inc. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" e. Termination for Cause . Either party may terminate this Agreement by written notice to the other party in the event that: (i) such other party materially breaches this Agreement and does not cure such breach within thirty (30) days of such notice, or (ii) immediately in the event the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" b. Assignment . Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the other party’s prior written consent (not to be unreasonably withheld); provided, however, Freshworks may assign this Agreement in its entirety (including all SOFs), without Customer’s consent, to an Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any attempted assignment in violation of this section will be null and void.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" c. Entire Agreement . This Agreement, together with any SOF, the DPA, and the Supplemental Terms, constitutes the entire agreement and supersedes any and all prior agreements or communications between Customer and Freshworks, including but not limited to Customer registration forms and purchase orders, regarding the subject matter hereof. In the event of a conflict between the Supplemental Terms, or any SOF and this Agreement, the order of precedence will be, first, the SOF, second, the Supplemental Terms, third, the DPA, and fourth, this Agreement. If any provision in this Agreement is held by a court of competent jurisdiction to be unenforceable, such provision will be modified by the court and interpreted so as to best accomplish the original provision, and the remaining provisions of this Agreement will remain in effect.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" e. Survival . Sections 2(c) (Use Restrictions), 4 (Intellectual Property), 5 (Fees and Payment), 6 (Term, Termination and Suspension), 8 (Confidentiality), 9(c) (Warranty Disclaimer), 10 (Indemnification), 11 (Limitation of Liability), 12(c) (Entire Agreement), 12(e) (Survival), 12(f) (Notices), 12(i) (Governing Law), 12(j) (Dispute Resolution), and 13 (Definitions) will survive any termination of the Agreement. Termination of this Agreement will not limit either party’s liability for obligations accrued as of or prior to such termination or for any breach of this Agreement.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" f. Notices . All notices provided hereunder shall be delivered in writing, either by: (i) internationally recognized overnight delivery service or US mail to the mailing address provided on the SOF; or (ii) electronic mail to the e-mail address provided for Customer’s Account. The address for notice to Freshworks is: Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403, with a copy to legal@freshworks.com by electronic mail. All notices will be deemed to have been given immediately upon delivery by electronic mail, or if otherwise delivered, upon the earlier or receipt or five (5) business days after being deposited in the mail or with a courier as permitted above.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" i. Governing Law . This Agreement is governed by the laws of the State of California without regard to conflict of laws principles. The parties hereby submit to the exclusive personal jurisdiction of the federal and state courts of the State of California, San Francisco County for any claims or dispute relating to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act, as currently enacted by any jurisdiction or as may be codified or amended from time to time by any jurisdiction, do not apply to this Agreement.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" j. Dispute Resolution . Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this Agreement to arbitrate, will first be determined by arbitration in San Francisco, California. The arbitration will be administered by JAMS pursuant to its arbitration rules and procedures. Judgment on the Award may be entered into any court having jurisdiction. This section will not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"medium","description":"These Terms, or any part thereof, may be modified by us, including the addition or removal of terms at any time, and such modifications, additions or deletions will be effective immediately upon posting. Your use of the Websites after such posting will be deemed to constitute acceptance by you of such modifications, additions, or deletions.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"Otherwise, any arbitration between you and Freshworks will be governed by the Rules of Arbitration of the International Chamber of Commerce and will be held in the English language in London, United Kingdom.\n 10.4 No Class Actions. YOU AND FRESHWORKS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Freshworks agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.\n 10.5 Enforceability. If this Section is found to be unenforceable, the parties agree that the exclusive jurisdiction and venue described herein will govern any action arising out of or related to these Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"medium","description":"If you are based in the United States, any arbitration between you and Freshworks will be governed by the Commercial Arbitration Rules and Mediation Procedures of the American Arbitration Association and will be held in San Francisco, California. Otherwise, any arbitration between you and Freshworks will be governed by the Rules of Arbitration of the International Chamber of Commerce and will be held in the English language in London, United Kingdom.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" 9. Governing Law; Venue. Any and all disputes, claims and controversies arising out of or in connection with your access to, and/or use of the Websites, and/or the provision of content, services, and/or technology on or through the Websites shall be governed by and construed exclusively in accordance with the laws and decisions of the State of California applicable to contracts made, entered into and performed entirely therein, without giving effect to its conflict of laws provisions. If a lawsuit or court proceeding is permitted under these Terms, then you and Freshworks agree to submit to the personal and exclusive jurisdiction of the state courts and federal courts located within San Francisco, California for the purpose of litigating any dispute.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" Freshworks Inc. and its affiliates (“ Freshworks ” or “ we ” or “ us ” or “ our ”) provide www.freshworks.com as well as the other websites we operate (collectively, the “ Websites ”) to you subject to these Website Terms of Use (“ Terms ”), which may be updated by us from time to time pursuant to Section 1 herein. By accessing and using the Websites, you accept and agree to be bound by these Terms, our Privacy Notice , and our Cookie Policy . If you do not agree to these Terms, you should not access or use the Websites. In addition, when accessing the Websites you shall be subject to any posted guidelines or rules applicable to the Websites, including, without limitation, the Acceptable Use Policy , the Refresh Community Terms of Use , and the Developer Community Terms of Use , which may be posted and modified from time to time. All such guidelines or rules are hereby incorporated by reference into these Terms.\n These Terms do not apply to your access to and use of the products and services which we market for subscription on our Websites (our “ Services ”). The practices and policies, including how we protect, collect, and use electronic data, text, messages, communications or other materials submitted to and stored within the Services by You are detailed in and governed by our Terms of Service , or such other applicable agreement between you Freshworks relating to your access to and use of such Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e6a1ade58d1c9c2c275037f13a5769acf47c6425d0267ce84b1b8aaa7dc84a6b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/site-terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"low","description":"With respect to Personal Data received or transferred to the United States, Freshworks is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.freshworks.com/privacy/"}]}]}}