{"platform":"Gong AI","slug":"gong-ai","category":"CRM & Content Operations","website":"https://www.gong.io","risk_rating":"medium","verification":"fully_verified","corpus_status":"corpus_complete","canonical":"https://aipolicycompare.com/platform/gong-ai","machine_url":"https://aipolicycompare.com/api/machine/platform/gong-ai","findings_count":113,"findings":[{"surface":"prompt_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 2.1 Reservation of Rights. Subject to the limited rights expressly granted hereunder, Gong and its Affiliates and licensors reserve all of their right, title and interest in and to the Services, including all of their related intellectual property rights. No rights are granted to Customer hereunder other than as expressly set forth herein.\n 2.2 Customer Data; License by Customer to Gong. “Customer Data” means electronic data and information (including data sets, compilations, or aggregations of the foregoing) submitted by or for Customer to the Services or collected and processed by or for Customer using the Services. Customer grants Gong a non-exclusive, worldwide, limited term, royalty-free right to host, use, copy, transmit and display Customer Data as appropriate for Gong to provide and ensure proper operation of the Services, including to prevent or address service or technical problems, in accordance with this Agreement, including to provide insights, recommendations and value analysis to optimize Customer’s use of the Services. Subject to the limited licenses granted herein, Gong acquires no right, title or interest from Customer or its licensors under this Agreement in or to any Customer Data.\n 2.3 Feedback. Customer grants to Gong and its Affiliates a worldwide, perpetual, irrevocable, royalty-free license to use, distribute, disclose, and make and incorporate into its services any suggestion, enhancement request, recommendation, correction or other feedback provided by Customer or Permitted Users relating to the operation of Gong’s or its Affiliates’ services.","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%202.1%20Reservation%20of,or%20its%20Affiliates%E2%80%99%20services.","char_start":7603,"char_end":9200}},{"surface":"training_use","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"To gain a better understanding on how individuals use and interact with our Services, which content and data they have processed through our Services, and how we could improve their and others’ user experience and the value they can generate from using the Services, so we can continue improving our products, offerings and the overall performance of our Services, including through the utilization and optimization of Artificial Intelligence and Machine Learning capabilities ( Legitimate Interests );","caution":"User and prospect interaction data, including content processed through the Services, may be used to train or optimize AI/ML models under a broad 'legitimate interests' justification without explicit consent.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=To%20gain%20a%20better,(%20Legitimate%20Interests%20)%3B","char_start":10616,"char_end":11118}},{"surface":"training_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" To gain a better understanding on how individuals use and interact with our Services, which content and data they have processed through our Services, and how we could improve their and others’ user experience and the value they can generate from using the Services, so we can continue improving our products, offerings and the overall performance of our Services, including through the utilization and optimization of Artificial Intelligence and Machine Learning capabilities ( Legitimate Interests ); \n To contact our Customers, Users and Prospects with general or personalized service-related messages, as well as promotional messages that may be of specific interest to them ( Performance of Contract; Legitimate Interests; Consent ); \n To support and enhance our data security measures and integrity of our Services, including for the purposes of preventing and mitigating the risks of fraud, error or any illegal, criminal or prohibited activity ( Performance of Contract; Legitimate Interests; Legal Obligation ); \n To create aggregated statistical data, inferred non-personal data, or anonymized or pseudonymized data (rendered non-personal and non-identifiable), which we or our business partners may use to provide and improve our respective services, or for any other purpose ( Legitimate Interests ); \n To enforce our Terms and Conditions , and other applicable agreements, to resolve disputes, to carry out our obligations and enforce our rights, and to protect our business interests and the interests and rights of third parties ( Legitimate Interests ); \n To comply with our contractual and legal obligations and requirements, and maintain our compliance with applicable laws, regulations and standards ( Performance of Contract; Legitimate Interests; Legal Obligation ); and \n For","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20To%20gain%20a,Obligation%20)%3B%20and%20For","char_start":10615,"char_end":12413}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"This includes contextual, behavioral and interests-based advertising based on your activity, preferences or other data available to us or to our business partners ( Legitimate Interests; Consent ); \n To facilitate, sponsor and offer certain events, contests and promotions ( Legitimate Interests ). ","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=This%20includes%20contextual%2C%20behavioral,Legitimate%20Interests%20).%20","char_start":10271,"char_end":10570}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 1.1 Provision and Access. Gong will make the Services available to Customer pursuant to this Agreement and the applicable Order Form and then-current version of any supporting technical documentation provided to Customer by Gong or available on Gong’s website (“Documentation”). The Services are provided on a subscription basis for the applicable subscription term. Gong hereby grants to Customer a non-exclusive, non-transferable, worldwide right during the subscription term to access and use the Services solely for Customer’s internal business purposes and pursuant to the Documentation, including any restrictions designated on an applicable Order Form. Customer may provide users with user IDs and passwords to access and use the Services (“Permitted Users”).\n 1.2 Affiliate Access and Use . “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.\n 1.2.1 Access Through Customer. Customer may, at its option, provide access and use rights to the Services to one or more Customer Affiliates, subject to all terms in this Agreement. If Customer provides such access and use rights, Customer will be wholly responsible for the acts and omissions of the Customer Affiliate. No Customer Affiliate shall have the right to take any legal action against Gong under this Agreement or any Order Form hereunder who has not entered into a direct Order Form with Gong under Section 1.2.2 (Separate Affiliate Ordering) below.\n","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%201.1%20Provision%20and,Affiliate%20Ordering)%20below.%20","char_start":1570,"char_end":3225}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Gong provides the Services for ultimate federal government end use solely in accordance with the following: Government technical data and software rights related to the Services include only those rights customarily provided to the public as defined in the Agreement. If a government agency has a need for rights not conveyed under these terms, it must negotiate with Gong to determine if there are acceptable terms for transferring such rights, and a mutually acceptable written addendum specifically conveying such rights must be included in any applicable contract or agreement.","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%20Gong%20provides%20the,applicable%20contract%20or%20agreement.","char_start":25730,"char_end":26312}},{"surface":"privacy_data_use","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"To create aggregated statistical data, inferred non-personal data, or anonymized or pseudonymized data (rendered non-personal and non-identifiable), which we or our business partners may use to provide and improve our respective services, or for any other purpose ( Legitimate Interests );","caution":"Derived/anonymized data can be used by Gong or business partners for 'any other purpose,' which is an extremely broad and open-ended permission.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=To%20create%20aggregated%20statistical,(%20Legitimate%20Interests%20)%3B","char_start":11639,"char_end":11928}},{"surface":"privacy_data_use","risk":"high","confidence":"medium","tier":"All","verified":true,"quote":"For any other lawful purpose, or other purpose that you consent to ( Legal Obligation; Consent ).","caution":"Open-ended catch-all clause allowing data use for any lawful purpose or any purpose consented to, providing minimal limitation on actual data use.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=For%20any%20other%20lawful,Legal%20Obligation%3B%20Consent%20).","char_start":12410,"char_end":12507}},{"surface":"privacy_data_use","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Usage, login credentials, and device information   concerning Users and Prospects connectivity, technical and aggregated usage data, such as user agent, IP addresses and approximate location based upon such IP addresses, device data (like type, OS, device id, browser version, locale and language settings), activity logs, session recordings, log-in credentials to the Services, the cookies and pixels installed or utilized on their device, and inferred or presumed data generated from their use of the Services;","caution":"Extensive device and behavioral data is collected including session recordings, activity logs, and inferred data, creating a detailed profile of user behavior.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Usage%2C%20login%20credentials%2C%20and,use%20of%20the%20Services%3B","char_start":4545,"char_end":5057}},{"surface":"privacy_data_use","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"For the avoidance of doubt, Gong may share personal data in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so, or if we have successfully rendered such data non-personal, non-identifiable and anonymous. We may transfer, share or otherwise use non-personal and non-identifiable data at our sole discretion and without the need for further approval.","caution":"Gong retains unlimited rights to use data it deems 'non-personal' or 'anonymous' with no restrictions. The determination of anonymization is made unilaterally by Gong, with no user oversight or defined standard.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=For%20the%20avoidance%20of,need%20for%20further%20approval.","char_start":23314,"char_end":23707}},{"surface":"privacy_data_use","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Legal Compliance : We may disclose or allow government and law enforcement officials access to your personal data, including personal data contained in CCTV footage, in response to a subpoena, search warrant or court order (or similar requirement), or in compliance with applicable laws and regulations. Such disclosure or access may occur if we believe in good faith that: (a) we are legally compelled to do so; (b) disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing; or (c) such disclosure is required to protect our legitimate business interests, including the security or integrity of our products and services.","caution":"Clause (c) allows disclosure to protect Gong's 'legitimate business interests' without requiring a legal mandate, which is broader than standard law enforcement disclosure clauses and may permit voluntary disclosure without user notice.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Legal%20Compliance%20%3A%20We,our%20products%20and%20services.","char_start":21654,"char_end":22386}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"We may engage in service and promotional communications, through e-mail, phone, SMS and notifications.","caution":"Platform reserves broad rights to contact users via multiple channels for promotional purposes; opt-out is available but must be actively exercised.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=We%20may%20engage%20in,phone%2C%20SMS%20and%20notifications.","char_start":27498,"char_end":27600}},{"surface":"privacy_data_use","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"We implement systems, applications and procedures designed to secure your personal data, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information. However, we cannot guarantee that our Services will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.","caution":"Platform explicitly disclaims any guarantee of security, leaving users with limited recourse in the event of a data breach or unauthorized access.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=We%20implement%20systems%2C%20applications,of%20abuse%20and%20misuse.","char_start":29197,"char_end":29560}},{"surface":"privacy_data_use","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Updates and Amendments : We may update and amend this Privacy Policy from time to time by posting an amended version on our Services. If we do, we will update the “effective date” at the bottom. The amended version will be effective as of the date it is published. We will provide prior notice if we believe that the changes involved materially alter your rights, via any of the communication means available to us or via the Services. After such notice period, if you continue to use our Services, the amendments will be deemed accepted by you.","caution":"Continued use of the platform after a policy update constitutes deemed acceptance, even if the user did not affirmatively review or consent to the changes. Gong retains unilateral discretion to determine what constitutes a 'material' change requiring prior notice.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Updates%20and%20Amendments%20%3A,deemed%20accepted%20by%20you.","char_start":38240,"char_end":38785}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"We use the web analytics tool Google Analytics. This tool helps us understand users’ behavior on our Services, including by tracking page content, and click/touch, movements, scrolls and keystroke activities.","caution":"Tracking keystroke activities via Google Analytics is unusually broad and may capture sensitive input data. This data is shared with Google as a third-party processor.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=We%20use%20the%20web,scrolls%20and%20keystroke%20activities.","char_start":25958,"char_end":26166}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" any other lawful purpose, or other purpose that you consent to ( Legal Obligation; Consent ). ","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20any%20other%20lawful,Obligation%3B%20Consent%20).%20","char_start":12413,"char_end":12508}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We and our Service Providers use cookies, pixels and other technologies to:","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20We%20and%20our,and%20other%20technologies%20to%3A","char_start":24625,"char_end":24701}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Some cookies are strictly necessary for the Services to function properly and cannot be declined or disabled unless you delete and block them through your web browser settings.\n Other cookies, are optional, depending on your location and activities on the Services and used for:","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20Some%20cookies%20are,Services%20and%20used%20for%3A","char_start":25598,"char_end":25877}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Certain data protection laws and regulations, such as the EU GDPR, UK GDPR, the Brazilian Data Protection Act, and the CCPA, typically distinguish between two main roles for parties processing personal data: the “data controller” (or under the CCPA, “business”), who determines the purposes and means of processing; and the “data processor” (or under the CCPA, “service provider”), who processes the data on behalf of the data controller (or business). Below we explain how these roles apply to our Services, to the extent that such laws and regulations apply.\n Gong is the “data controller” of Prospect Data. With respect to such data, we assume the responsibilities of data controller (solely to the extent applicable under law), as set forth in this Privacy Policy. In such instances, our Service Providers processing such data will assume the role of “data processor”.\n Gong is the “data processor” of Customer Data, which we process on behalf of our Customer (who is the “data controller” of such data); and our Service Providers who process such Customer Data on our behalf are the “sub-processors” of such data.\n Gong is both a “data controller” and “data processor” of User Data. Such data is processed by Gong for its own purposes (as described in Section 2 above), as an independent ‘controller’; whilst those certain portions of it which are included in Customer Data will be processed by us on our Customer’s behalf, as a ‘processor’.\n","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20Certain%20data%20protection,as%20a%20%E2%80%98processor%E2%80%99.%20","char_start":34193,"char_end":35641}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" To facilitate, operate, enhance, and provide our Services ( Performance of Contract; Legitimate Interests ); \n To provide our Customers and Users with assistance and support, to test and monitor the Services, or diagnose or fix technology problems, and to train our Customers and Customer-facing staff ( Performance of Contract; Legitimate Interests ); \n To personalize our Services, including by recognizing an individual and remembering their information when they return to our Services, and to provide further localization and personalization capabilities to make our Services easier to use ( Performance of Contract; Legitimate Interests ); \n Where a Customer has enabled the optional ‘voice identification’ feature within the Platform, and their User(s) then specifically opt-in and consent to the activation of this feature in their own calls and meetings recorded through the Platform (through the designated opt-in process following the Customer-level enabling of this feature), then such recordings may be used to identify and note such Users’ participation on such recorded calls and meetings, until the feature is deactivated by the User or the Customer’s account administrator ( Consent ); \n To facilitate and optimize our marketing campaigns, ad management and sales operations, and to manage and deliver advertisements for our products and services more effectively, including on other websites and applications. Such activities allow us to highlight the benefits of using our Services, and thereby increase your engagement and overall satisfaction with our Services. ","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20To%20facilitate%2C%20operate%2C,with%20our%20Services.%20","char_start":8687,"char_end":10271}},{"surface":"privacy_data_use","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"To facilitate and optimize our marketing campaigns, ad management and sales operations, and to manage and deliver advertisements for our products and services more effectively, including on other websites and applications. Such activities allow us to highlight the benefits of using our Services, and thereby increase your engagement and overall satisfaction with our Services. This includes contextual, behavioral and interests-based advertising based on your activity, preferences or other data available to us or to our business partners ( Legitimate Interests; Consent );","caution":"Behavioral and interest-based advertising using user activity data, shared with business partners, is conducted under 'legitimate interests' — users may not realize their B2B platform activity drives ad targeting.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=To%20facilitate%20and%20optimize,Legitimate%20Interests%3B%20Consent%20)%3B","char_start":9893,"char_end":10468}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" This Privacy Policy describes how Gong.io Inc. and its affiliated companies (collectively, “ Gong ”, “ we ”, “ our ” or “ us ”) collects, stores, uses and discloses the following categories of personal data:\n Customer Data : personal data (as defined in Section 1) that we collect, process and manage on behalf of our business customers (each, a “ Customer ”; collectively, “ Customers ”), as part of the Gong products and services (e.g., web, mobile) described on one or more applicable order forms (“ Platform ”). \n We process such Customer Data on behalf of and under the instruction of the respective Customer, in accordance with our Data Processing Addendum with them. Accordingly, this Privacy Policy (which describes Gong’s privacy and data processing practices) does not apply to the privacy and data processing practices of our Customers. To learn about the privacy policy and practices of our Customers, please contact them directly.  \n User Data : personal data concerning individuals acting on behalf of our Customers in respect of their engagement with Gong, users of the Platform on behalf of such Customers (e.g., the account administrators and users, billing contacts and authorized signatories on behalf of the Customer), visitors of Gong’s Visioneer Community website and Gong Academy test takers (collectively, “ Users ”); as well as the Customer’s business needs and preferences, as identified to us or recognized through our engagement with them; \n Prospect Data : data relating to visitors of our website (www.gong.io), participants at our events, and any other prospective customer, user or partner (collectively, “ Prospects ”) who visits or otherwise interacts with our website, online ads and content, emails, integrations or communications under our control (the “ Sites","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20This%20Privacy%20Policy,control%20(the%20%E2%80%9C%20Sites","char_start":48,"char_end":1846}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" If you are a Customer , User or Prospect , please read this Privacy Policy carefully and make sure that you fully understand it.\n Our Services are designed for businesses and are not intended for personal or household use. Accordingly, we treat all personal data covered by this Privacy Policy, including information about any visitors to our Sites, as pertaining to individuals acting as business representatives, rather than in their personal capacity.\n You are not legally required to provide us with any personal data and may do so (or avoid doing so) at your own free will. However, please keep in mind that without it, in some cases, we may not be able to provide you with the full range of our Services or deliver the best user experience when interacting with them. If you prefer not to share your personal data, or to have it processed by us or any of our Service Providers (as defined below), please refrain from providing it, visiting or interacting with us or with our Sites, or using our Services. You may also submit a request to exercise your rights as explained in Sections 9 and 10 below.","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20If%20you%20are,9%20and%2010%20below.","char_start":2385,"char_end":3491}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" and video recordings, and transcriptions and analyses thereof), feedback and testimonials received, posts or interactions in Gong Visioneer Community webpage, contractual and billing details, as well as any expressed, presumed or identified needs, preferences, attributes and insights relevant to our potential or existing engagement; \n Information concerning Gong   Academy   test takers usage data relating to Gong Academy test-takers (including, for example, test duration, response time, performance patterns and browser window-based events such as keystrokes associated with screen capture or copy/paste, when answers are submitted or when an exam is completed). ","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20and%20video%20recordings%2C,exam%20is%20completed).%20","char_start":5326,"char_end":5995}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"If you do not take a test through Gong Academy, this paragraph is not relevant to you; \n Information concerning Office Visitors contact and business details such as name, email, phone number, position, workplace, photograph, and personal data contained in CCTV recordings; \n Personal data contained in Customer Data which is provided by our Customers or processed on their behalf and under their instruction. This may include any of the types of personal data described above (with respect to Users or other individuals whose data is contained in the Customer Data), in accordance with our Data Processing Addendum with the Customer. \n For the purposes of the California Consumer Privacy Act (“ CCPA ”), in the last 12 months, we may have collected the following categories of Personal Information, as defined in the CCPA: identifiers; customer record information; internet or other electronic network activity information; professional or employment-related information; geolocation data; commercial information; inferences; and audio, electronic, and visual information.","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=If%20you%20do%20not,electronic%2C%20and%20visual%20information.","char_start":5995,"char_end":7067}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 2. Data Uses ","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%202.%20Data%20Uses%20","char_start":7068,"char_end":7082}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We use personal data as necessary for the performance of our Services (“ Performance of Contract ”); to comply with our legal and contractual obligations (“ Legal Obligation ”); and to support our legitimate interests in maintaining and improving our Services, e.g., in understanding how our Services are used and how our campaigns are performing, and gaining insights which help us dedicate our resources and efforts more efficiently; in marketing, advertising and selling our Services; providing customer service and technical support; and protecting and securing our Customers, Users, Prospects, ourselves and our Services (“ Legitimate Interests ”).\n If you reside or are using the Services in a territory governed by privacy laws under which “consent” is the only or most appropriate legal basis for the processing of personal data as described herein (in general, or specifically with respect to the types of personal data you expect or elect to process or have processed by us or via the Services, or due to nature of such processing) (“ Consent ”), your acceptance of our Terms and Conditions (as relevant) and this Privacy Policy will be deemed as your consent to the processing of your personal data for all purposes detailed in this Policy, unless applicable law requires a different form of consent. If you wish to revoke such consent, please contact us at [email protected] .\n Specifically, we use personal data for the following business and commercial purposes (and in reliance on the legal bases for processing noted next to them, as appropriate):","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20We%20use%20personal,to%20them%2C%20as%20appropriate)%3A","char_start":7083,"char_end":8652}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" To facilitate office administration and accessibility ( Legitimate Interests; Consent (where appropriate) ); \n To support CCTV camera operations and administration. CCTV is primarily used at entrance and exit points, rooms with valuable equipment or high risk for theft, such as server rooms. CCTV is not used in private spaces. Visible signage is displayed at all locations where CCTV is in use ( Legitimate Interests; Legal Obligation ); \n To support and enhance office security and the safety of guests, employees, and other persons and property including visitor identification, safety and security cameras (CCTV) and generally preventing and mitigating the risks of any illegal, criminal or prohibited activity ( Legitimate Interests; Legal Obligation ); and \n To comply with our legal obligations, including our regulatory obligation to implement physical access control mechanisms to secure our Customers’ data stored in our systems ( Performance of Contract; Legitimate Interests; Legal Obligation ). ","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20To%20facilitate%20office,Legal%20Obligation%20).%20","char_start":12540,"char_end":13550}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Perform analytics and gain insights on the use and effectiveness of our Services  ","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20Perform%20analytics%20and,of%20our%20Services%20","char_start":24786,"char_end":24869}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We may engage in service and promotional communications, through e-mail, phone, SMS and notifications.\n Service Communications : We may contact you with important information regarding our Services. For example, we may send you notifications (through any of the means available to us) of changes or updates to our Services, billing issues, log-in attempts or password reset notices, etc. If you are registered as a User to our Services, you can typically control your communications and notifications settings from your profile settings, or otherwise in accordance with the instructions included in the communications sent to you. Please note that you will not be able to opt out of receiving certain service communications which are integral to your use (like password resets or billing notices).\n Promotional Communications : We may also notify you about new features, additional offerings, events, special opportunities or any other information we think you will find valuable, as our Customer, User or Prospect. We may provide such notices through any of the contact means available to us (e.g., phone, or e-mail), through the Services, or through our marketing campaigns on any other sites or platforms.\n You may opt out of receiving promotional emails from Gong by clicking the “unsubscribe” link included in such emails or by adjusting your communications preferences in your account settings (where applicable).\nYou can also reach out to [email protected] .\n Please note that opting out of promotional communications will not affect your receipt of important service-related communications, such as account notifications, security alerts, or transactional messages.","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20We%20may%20engage,alerts%2C%20or%20transactional%20messages.","char_start":27497,"char_end":29176}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Accordingly, Gong processes Customer Data strictly in accordance with our Customer’s reasonable instructions and as further stipulated in our Data Processing Addendum and other commercial agreements with such Customer.\n Our Customers are solely responsible for determining whether and how they wish to use our Platform, and for ensuring that all individuals using the Platform on the Customer’s behalf or at their request, as well as all individuals whose personal data may be included in Customer Data processed through the Platform, have been provided with adequate notice and given informed consent to the processing of their personal data, where such consent is necessary or advised, and that all legal requirements applicable to the collection, recording, use or other processing of data through our Platform are fully met by the Customer, including specifically in the context of an employment relationship. Our Customers are also responsible for handling data subject rights requests under applicable law, by their Users and other individuals whose data they process through the Platform.","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20Accordingly%2C%20Gong%20processes,process%20through%20the%20Platform.","char_start":35641,"char_end":36737}},{"surface":"privacy_data_use","risk":"low","confidence":"medium","tier":"All","verified":true,"quote":"Our Services are not designed to attract children under the age of 16. We do not knowingly collect personal data from children and do not wish to do so. If we learn that a person under the age of 16 is using the Services, we will attempt to prohibit and block such use and will make our best efforts to promptly delete any personal data stored with us with regard to such child.","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Our%20Services%20are%20not,regard%20to%20such%20child.","char_start":39326,"char_end":39704}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"\n Office Visitor Data : personal data relating to individuals who visit our physical office locations ( “ Office Visitor ”). \n Specifically, this Privacy Policy describes our practices regarding:","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20Office%20Visitor%20Data,describes%20our%20practices%20regarding%3A","char_start":1905,"char_end":2100}},{"surface":"privacy_data_use","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Sometimes we collect personal data automatically when an individual interacts with our Platform or Sites (such as through our website chat feature) and sometimes we collect personal data directly from an individual. At times, we may collect personal data about an individual from other sources and third parties (such as our Customers and Service Providers), even before our first direct interaction.","caution":"Gong may collect personal data about individuals from third parties before any direct interaction, meaning individuals may be profiled without their knowledge or prior consent.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Sometimes%20we%20collect%20personal,our%20first%20direct%20interaction.","char_start":3973,"char_end":4373}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 1. Data Collection & Processing ","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%201.%20Data%20Collection%20%26%20Processing%20","char_start":3492,"char_end":3525}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Information concerning Gong   Academy   test takers usage data relating to Gong Academy test-takers (including, for example, test duration, response time, performance patterns and browser window-based events such as keystrokes associated with screen capture or copy/paste, when answers are submitted or when an exam is completed).","caution":"Keystroke and browser activity monitoring during tests is highly intrusive and test takers may not fully understand the extent of surveillance during Gong Academy exams.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Information%20concerning%20Gong%20Academy,an%20exam%20is%20completed).","char_start":5664,"char_end":5994}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" When we use the terms “ personal data ” or “ personal information ” in this Privacy Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual. It does not include aggregated or deidentified information that is maintained in a form that is not reasonably capable of being associated with or linked to an individual.\n Sometimes we collect personal data automatically when an individual interacts with our Platform or Sites (such as through our website chat feature) and sometimes we collect personal data directly from an individual. At times, we may collect personal data about an individual from other sources and third parties (such as our Customers and Service Providers), even before our first direct interaction. Gong does not collect, use, or disclose sensitive personal data.\n We may collect or generate the following types of personal data about individuals through the Services:\n Usage, login credentials, and device information   concerning Users and Prospects connectivity, technical and aggregated usage data, such as user agent, IP addresses and approximate location based upon such IP addresses, device data (like type, OS, device id, browser version, locale and language settings), activity logs, session recordings, log-in credentials to the Services, the cookies and pixels installed or utilized on their device, and inferred or presumed data generated from their use of the Services; \n Information concerning our Customers, Users and Prospects contact and business details such as name, email, phone number, position, workplace and related business insights, our communications with such individuals (correspondences, sensory information including call","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20When%20we%20use,sensory%20information%20including%20call","char_start":3526,"char_end":5326}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ”, and collectively with the Platform, the “ Services ”). ","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20%E2%80%9D%2C%20and%20collectively,%E2%80%9C%20Services%20%E2%80%9D).%20","char_start":1846,"char_end":1905}},{"surface":"privacy_data_use","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"We use personal data as necessary for the performance of our Services (“ Performance of Contract ”); to comply with our legal and contractual obligations (“ Legal Obligation ”); and to support our legitimate interests in maintaining and improving our Services, e.g., in understanding how our Services are used and how our campaigns are performing, and gaining insights which help us dedicate our resources and efforts more efficiently; in marketing, advertising and selling our Services; providing customer service and technical support; and protecting and securing our Customers, Users, Prospects, ourselves and our Services (“ Legitimate Interests ”).","caution":"Broad 'legitimate interests' basis used to justify marketing, advertising, and selling services using personal data, with limited user control.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=We%20use%20personal%20data,(%E2%80%9C%20Legitimate%20Interests%20%E2%80%9D).","char_start":7084,"char_end":7737}},{"surface":"privacy_data_use","risk":"high","confidence":"medium","tier":"All","verified":true,"quote":"Our Customers are solely responsible for determining whether and how they wish to use our Platform, and for ensuring that all individuals using the Platform on the Customer’s behalf or at their request, as well as all individuals whose personal data may be included in Customer Data processed through the Platform, have been provided with adequate notice and given informed consent to the processing of their personal data, where such consent is necessary or advised, and that all legal requirements applicable to the collection, recording, use or other processing of data through our Platform are fully met by the Customer","caution":"Gong shifts full compliance responsibility—including consent obligations—onto Customers, meaning end-users and data subjects may have limited recourse against Gong if Customers fail to obtain proper consents.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Our%20Customers%20are%20solely,met%20by%20the%20Customer","char_start":35862,"char_end":36485}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 8. DATA SECURITY ","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%208.%20DATA%20SECURITY%20","char_start":22515,"char_end":22533}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 1.4 Use Restrictions. Customer shall not use the Services in a manner that violates any applicable laws. Further, Customer shall not, and shall not allow or assist any Permitted User or third party to: (a) use the Services for non-business calls; (b) unless in accordance with the terms herein, grant third parties permission to use the Services, resell, transfer, pledge, lease, rent, or share Customer’s rights under this Agreement; (c) modify, remove or amend Gong’s name or logo, update, reproduce, duplicate, copy all or any part of the Services; (d) make the Services or content generated by the Services available to anyone other than Customer’s employees and consultants for use for its benefit as intended pursuant to this Agreement, or use the Services for the benefit of any entity other than Customer; (e)access or attempt to access any of Gong’s systems, programs or data that are not made available for public use, or attempt to bypass any of the Services’ security and traffic management devices; (f) use the Services for benchmarking or for developing a product which is competitive with any Gong product offering; (g) decompile, disassemble, or otherwise reverse engineer or attempt to reconstruct or discover any source code, object code or underlying ideas, structure, know-how, algorithms, file formats or programming or interoperability interfaces relevant to the Services or any software, documentation or data related to the Services by any means whatsoever; or (h) lease, distribute, license, sell, circumvent the usage limits, or otherwise commercially exploit the Services. ","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%201.4%20Use%20Restrictions.,exploit%20the%20Services.%20","char_start":4755,"char_end":6356}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Customer may not access or use the Services if it is a direct competitor of Gong.\n 1.5 Support. Gong uses commercially reasonable efforts to maintain the highest service availability. However, Gong cannot guarantee that the Services will operate in an uninterrupted or error-free manner. Gong performs service maintenance and uses commercially reasonable efforts to schedule system downtime during off-peak hours and to avoid service interruptions and delays. Gong will use commercially reasonable efforts to notify Customer in advance of any scheduled downtime. Gong will provide access to its Customer Support team weekdays from 6:00am to 6:00pm Pacific Time via an online portal.\n 1.6 Evaluation Services. Gong may offer the Services to Customer on an evaluation basis (“Evaluation Services”) until the earlier of: (a) the end of the applicable evaluation period; (b) the start date of any subscription to the Services that Customer purchases pursuant to an Order Form; or (c) any termination of the evaluation by Gong for any reason, or for no reason at all, by sending Customer a termination notice with immediate effect. THE EVALUATION SERVICES ARE PROVIDED “AS IS” FOR LIMITED EVALUATION PURPOSES ONLY.","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=Customer%20may%20not%20access,LIMITED%20EVALUATION%20PURPOSES%20ONLY.","char_start":6356,"char_end":7565}},{"surface":"data_retention","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"We retain personal data for as long as we deem it as reasonably necessary in order to maintain and expand our relationship and provide you with our Services and offerings; in order to comply with our legal and contractual obligations; or to protect ourselves from any potential disputes (i.e., as required by laws applicable to log-keeping, records and bookkeeping, and in order to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use), all in accordance with our data retention policy.","caution":"Retention is governed by Gong's own discretion ('as we deem it as reasonably necessary') with no defined maximum period. The 'expand our relationship' purpose extends retention beyond strict service necessity.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=We%20retain%20personal%20data,our%20data%20retention%20policy.","char_start":16490,"char_end":17043}},{"surface":"data_retention","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Such additional information may be then retained by us for legal purposes (e.g., as proof of the identity of the person submitting the request, or proof of request fulfillment).","caution":"Information submitted in support of data subject rights requests can itself be retained indefinitely 'for legal purposes,' creating a retention loop for personal data submitted to exercise deletion or access rights.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Such%20additional%20information%20may,proof%20of%20request%20fulfillment).","char_start":32682,"char_end":32859}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We retain personal data for as long as we deem it as reasonably necessary in order to maintain and expand our relationship and provide you with our Services and offerings; in order to comply with our legal and contractual obligations; or to protect ourselves from any potential disputes (i.e., as required by laws applicable to log-keeping, records and bookkeeping, and in order to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use), all in accordance with our data retention policy.\n To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and the applicable legal requirements.\n If you have any questions about our data retention policy, please contact us by e-mail at [email protected] .","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20We%20retain%20personal,e-mail%20at%20%5Bemail%26%23160%3Bprotected%5D%20.","char_start":16489,"char_end":17473}},{"surface":"data_retention","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 4. Data Retention ","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%204.%20Data%20Retention%20","char_start":16469,"char_end":16488}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Cookies are small packets of information sent to your web browser, then returned each time your browser accesses the server that sent the cookie. There are two main types of Cookies:\n “Session Cookies” which are temporary and are removed when you close the browser \n “Persistent Cookies” these remain on your device for longer periods and are used, for example, to remember your log-in details for easier access to the Platform \n We use both types of cookies.\n Cookies help us to:","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20Cookies%20are%20small,Cookies%20help%20us%20to%3A","char_start":24927,"char_end":25408}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 9.1 Termination. Either party may terminate this Agreement if the other party materially breaches its obligations hereunder, which default is incapable of cure or which, being capable of cure, has not been cured within 30 days after receipt of written notice from the non-defaulting party.\n 9.2 Refund or Payment upon Termination. If this Agreement is terminated by Customer in accordance with Section 9.1 above, Gong will refund Customer any prepaid fees covering the remainder of the term of all Order Forms after the effective date of termination. If this Agreement is terminated by Gong in accordance with Section 9.1 above, Customer will pay any unpaid fees covering the remainder of the term of all Order Forms to the extent permitted by applicable law. In no event will termination relieve Customer of its obligation to pay any fees payable to Gong for the period prior to the effective date of termination.\n 9.3 Surviving Provisions. The sections titled “Evaluation Services,” “Fees and Payment,” “Proprietary Rights and Licenses,” “Confidentiality,” “Disclaimers,” “Indemnification,” “Limitation of Remedies and Damages,” “Refund or Payment upon Termination,” “Surviving Provisions,” and “General” will survive any termination or expiration of this Agreement, and the section titled “Protection of Customer Data” will survive any termination or expiration of this Agreement for so long as Gong retains possession of Customer Data.\n","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%209.1%20Termination.%20Either,of%20Customer%20Data.%20","char_start":23467,"char_end":24908}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 9.4 Effect of Termination. Upon termination or expiration of this Agreement for any reason whatsoever, all rights granted to Customer under this Agreement will immediately cease to exist and Customer shall immediately stop using the Services. Upon request by Customer made within 30 days after the effective date of termination or expiration of this Agreement, Gong will make Customer Data, including recorded calls, available to Customer for export or download as provided in the Documentation. After such 30-day period, Gong will have no obligation to maintain or provide any Customer Data, and as provided in the Documentation will thereafter delete or destroy all copies of Customer Data in its systems or otherwise in its possession or control, unless legally prohibited.","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%209.4%20Effect%20of,control%2C%20unless%20legally%20prohibited.","char_start":24908,"char_end":25685}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" IMPORTANT, READ CAREFULLY: CUSTOMER’S USE OF AND ACCESS TO THE GONG REVENUE INTELLIGENCE™ PLATFORM (AND ANY ASSOCIATED SOFTWARE AND WEBSITES) AND PRODUCTS AND SERVICES DESCRIBED ON CUSTOMER’S ORDER FORM(S) (COLLECTIVELY, THE “SERVICES”) PROVIDED BY GONG.IO INC. AND ITS AFFILIATES (“GONG”) IS CONDITIONED UPON CUSTOMER’S COMPLIANCE WITH AND ACCEPTANCE OF THESE TERMS AND CONDITIONS, INCLUDING USE IN ACCORDANCE WITH THE CURRENT VERSION OF ANY SUPPORTING TECHNICAL DOCUMENTATION PROVIDED TO CUSTOMER BY GONG OR AVAILABLE ON GONG’S WEBSITES.\n BY ACCEPTING THIS AGREEMENT—WHETHER BY (1) CLICKING A BOX TO INDICATE ACCEPTANCE, (2) SIGNING AN ORDER FORM THAT REFERENCES THIS AGREEMENT, OR (3) USING THE EVALUATION SERVICES—THE CUSTOMER AGREES TO BE BOUND BY ITS TERMS. IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT IS DOING SO ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, THEY REPRESENT THAT THEY HAVE THE AUTHORITY TO BIND THAT ENTITY TO THESE TERMS AND CONDITIONS. IN SUCH CASES, \"CUSTOMER\" REFERS TO THE ENTITY. IF THE INDIVIDUAL DOES NOT HAVE THIS AUTHORITY OR DOES NOT AGREE TO THESE TERMS, THEY MUST NOT ACCEPT THIS AGREEMENT OR USE THE SERVICES.\n BY PURCHASING, USING, OR OTHERWISE ACCESSING ANY OF THE SERVICES, CUSTOMER EXPRESSLY AGREES TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL ORDER FORMS AND POLICIES INCORPORATED HEREIN BY REFERENCE (THE “AGREEMENT”). THE SERVICES ARE NOT AVAILABLE TO PERSONS WHO ARE NOT LEGALLY ELIGIBLE TO BE BOUND BY THESE TERMS.","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%20IMPORTANT%2C%20READ%20CAREFULLY%3A,BOUND%20BY%20THESE%20TERMS.","char_start":85,"char_end":1550}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 1.2.2 Separate Affiliate Ordering. Subject to the parties executing a mutually agreed upon Order Form, Customer Affiliates may purchase the Services, hosted on a separate instance, by signing an Order Form that references this Agreement directly with Gong, which will establish a new and separate agreement between the Customer Affiliate and the Gong entity signing such Order Form.\n 1.3 Customer Responsibilities. Customer will: (a) be responsible for Permitted Users’ compliance with this Agreement, Documentation and Order Forms; (b) be responsible for the accuracy, quality and legality of Customer Data, the means by which Customer acquired Customer Data, and Customer’s use of Customer Data with the Services; (c) use commercially reasonable efforts to prevent unauthorized access to or use of Services; and notify Gong promptly of any such unauthorized access or use; (d) use Services only in accordance with this Agreement, Documentation, Order Forms and applicable laws; and (e) comply with terms of service of any third-party applications with which Customer elects to use with the Services. Any use of the Services in breach of the foregoing by Customer or Permitted Users that in Gong’s judgment threatens the security, integrity or availability of the Services, may result in Gong’s immediate suspension of the Services; however, Gong will use commercially reasonable efforts under the circumstances to provide Customer with notice and an opportunity to remedy such violation or threat prior to any such suspension.\n","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%201.2.2%20Separate%20Affiliate,any%20such%20suspension.%20","char_start":3225,"char_end":4755}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3.1 Subscriptions. Unless otherwise provided in the applicable Order Form or Documentation: (a) the Services are purchased as subscriptions for the term stated in the applicable Order Form; (b) subscriptions for Services may be added during a subscription term at the same pricing as the underlying subscription pricing, prorated for the portion of that subscription term remaining at the time the subscriptions are added; and (c) any added subscriptions will terminate on the same date as the underlying subscriptions. Customer agrees that its purchases are not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by Gong regarding future functionality or features.\n 3.2 Term of Agreement. This Agreement commences on the date Customer first accepts it and continues until all subscriptions hereunder have expired or have been terminated.\n 3.3 Term of Subscriptions. The term of each subscription shall be as specified in the applicable Order Form. Except as otherwise specified in an Order Form, subscriptions will automatically renew for additional one-year periods unless either party gives the other written notice (email acceptable) at least 60 days before the end of the relevant subscription term. Except as expressly provided in the applicable Order Form, renewal of promotional or one-time priced subscriptions will be at Gong’s applicable list price in effect at the time of the applicable renewal. ","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%203.1%20Subscriptions.%20Unless,the%20applicable%20renewal.%20","char_start":9244,"char_end":10728}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Notwithstanding anything to the contrary, any renewal in which subscription volume or subscription length for any Services has decreased from the prior term will result in re-pricing at renewal without regard to the prior term’s per-unit pricing.\n 3.4 Fees and Payment. All fees are as set forth on the Order Form and shall be paid by Customer within 30 days of the effective date of the Order Form, unless otherwise specified on such Order Form. Payment obligations are noncancelable and fees are non-refundable. Unless timely provided with a valid certificate of exemption or other evidence that items are not taxable, Gong will invoice Customer for all applicable taxes including, but not limited to, VAT, GST, sales tax, consumption tax and service tax. Customer will make all payments free and clear of, and without reduction for, any withholding or other taxes; any such taxes imposed on payments by Customer hereunder will be Customer’s sole responsibility. Any late payments shall be subject to a service charge equal to 1.0% per month of the amount due or the maximum amount allowed by law, whichever is less. If Customer believes that Gong has billed Customer incorrectly, Customer must contact Gong no later than 60 days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit. Customer is responsible for providing complete and accurate billing and contact information to Gong and notifying Gong of any changes to such information.\n","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=Notwithstanding%20anything%20to%20the,to%20such%20information.%20","char_start":10728,"char_end":12254}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" “Beta Services” means Gong services, feature or functionality that may be made available to Customer to try at its option at no additional charge or which is clearly designated as pre-release, beta, limited release, developer preview, non-production, or by a similar description. From time to time, Gong may make Beta Services available to Customer at a nominal fee or no charge. Customer may choose to try such Beta Services in its sole discretion. Beta Services are intended for evaluation purposes and not for production use, are not supported, and may be subject to supplemental terms. Beta Services are not considered “Services” under this Agreement; however, all restrictions, Gong’s reservation of rights and Customer’s obligations concerning the Services, and use of any Gong services shall apply equally to Customer’s use of Beta Services. Unless otherwise stated or communicated to Customer, any Beta Services trial period will expire upon the date that a version of the Beta Services becomes generally available. Gong may discontinue any Beta Services at any time in Gong’s sole discretion and may never make them generally available. Gong will have no liability for any harm or damage arising out of or in connection with Beta Services.","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%20%E2%80%9CBeta%20Services%E2%80%9D%20means,connection%20with%20Beta%20Services.","char_start":26333,"char_end":27582}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We implement systems, applications and procedures designed to secure your personal data, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information. However, we cannot guarantee that our Services will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.\n To learn more, please visit https://www.gong.io/trust-center/security/ .","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20We%20implement%20systems%2C,please%20visit%20https%3A%2F%2Fwww.gong.io%2Ftrust-center%2Fsecurity%2F%20.","char_start":29196,"char_end":29634}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 6.1 Gong Indemnification. Gong shall: (a) defend Customer and its shareholders, directors, officers, employees, successors and assigns (collectively, the “Customer Indemnitees”) from and against any claim by a third party alleging that the technology underlying the Services, when used as authorized under this Agreement, directly infringes such third party’s copyright, U.S. patent, or trademark; and (b) in relation to such claim, indemnify and hold harmless the Customer Indemnitees from any damages and costs finally awarded or agreed to in settlement by Gong (includingreasonable attorneys’ fees). If Customer’s use of the Services is, or in Gong’s opinion is likely to be, enjoined due to the type of infringement specified above, if required by settlement, or if Gong determines such actions are reasonably necessary to avoid material liability, Gong may, in its sole discretion: (i) substitute substantially functionally similar products or services; (ii) procure for Customer the right to continue using the Services; or if (i) and (ii) are not commercially reasonable, (iii) terminate the Agreement and refund to Customer the fees paid by Customer for the portion of the subscription term which was paid by Customer but not rendered by Gong. The foregoing indemnification obligation of Gong shall not apply: (1) if the Services are modified by any party other than Gong, but solely to the extent the alleged infringement is caused by such modification; (2) the Services are combined with other services or processes not authorized by Gong, but solely to the extent the alleged infringement is caused by such combination; (3) to any unauthorized use of the Services; (4) to any action arising as a result of Customer Data or any third-party components contained within or operating with the","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%206.1%20Gong%20Indemnification.,or%20operating%20with%20the","char_start":17893,"char_end":19693}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Services; or (5) if Customer settles or makes any admissions with respect to a claim without Gong’s prior written consent. ","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%20Services%3B%20or%20(5),prior%20written%20consent.%20","char_start":19693,"char_end":19817}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3.5 Suspension of Service and Acceleration. If any charge owing by Customer is 30 days or more overdue (or 10 or more days overdue in the case of amounts Customer has authorized Gong to charge to Customer’s credit card), Gong may, without limiting its other rights and remedies, accelerate Customer’s unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend Services until such amounts are paid in full, provided that, other than for customers paying by credit card or direct debit whose payment has been declined, Gong will give Customer at least 10 days’ prior notice that its account is overdue, before suspending services to Customer.","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%203.5%20Suspension%20of,suspending%20services%20to%20Customer.","char_start":12254,"char_end":12958}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 5.1 Representations. Each of Customer and Gong represent to the other that: (a) it has the full corporate right, power and authority to enter into, and perform its obligations under, this Agreement; (b) the execution of this Agreement, and the performance of its obligations herein, does not and will not violate any other agreement to which it is a party; and (c) this Agreement constitutes its legal, valid and binding obligation.\n 5.2 Warranties. Gong warrants that during an applicable subscription term: (a) this Agreement, the Order Forms and the Documentation will accurately describe the applicable security measures for protection of the security, confidentiality and integrity of Customer Data, in all material respects; (b) Gong will not materially decrease the overall security of the Services; (c) the Services will perform in accordance with the applicable Documentation, in all material respects; and (d) Gong will not materially decrease the overall functionality of the Services. For any breach of a warranty above, Customer’s exclusive remedies are those described in termination and refund of payment provisions in Section 9.2 below.\n 5.3 Disclaimers. EXCEPT AS EXPRESSLY PROVIDED ABOVE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GONG EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. ","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%205.1%20Representations.%20Each,PURPOSE%20AND%20NON-INFRINGEMENT.%20","char_start":16001,"char_end":17466}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"WITHOUT LIMITING THE ABOVE, GONG MAKES NO REPRESENTATION OR WARRANTY WHATSOEVER WITH RESPECT TO: (A) THE SERVICES MEETING CUSTOMER’S REQUIREMENTS, OR BEING UNINTERRUPTED, CONTINUOUS, TIMELY, OR ERROR OR VIRUS FREE; (B) WHETHER CUSTOMER’S USE OF THE SERVICES OR CUSTOMER DATA WILL GENERATE ANY RESULTS OR CONSEQUENCES; OR (C) WHETHER CUSTOMER’S USE OF THE SERVICES IS LAWFUL IN ANY PARTICULAR JURISDICTION.","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=WITHOUT%20LIMITING%20THE%20ABOVE%2C,IN%20ANY%20PARTICULAR%20JURISDICTION.","char_start":17466,"char_end":17871}},{"surface":"indemnity_liability","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 6. INDEMNIFICATION ","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%206.%20INDEMNIFICATION%20","char_start":17872,"char_end":17892}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"This Section 6.1 sets forth Gong’s sole liability and Customer’s sole and exclusive remedy with respect to any claim of intellectual property infringement.\n 6.2 Customer Indemnification. Customer shall: (a) defend Gong and its shareholders, directors, officers, employees, successors and assigns (collectively, the “Gong Indemnitees”) from and against any claim by a third party alleging that the Customer Data, or Customer’s use of the Services in breach of this Agreement infringes or misappropriates such third party’s intellectual property rights or violates applicable laws; and (b) in relation to such claim, indemnify and hold harmless the Gong Indemnitees from any damages and costs finally awarded or agreed to in settlement by Customer (including reasonable attorneys’ fees).\n 6.3 Procedures. The obligations of each indemnifying party are conditioned upon receiving from the party seeking indemnification: (a) prompt written notice of the claim (but in any event notice in sufficient time for the indemnifying party to respond without prejudice); (b) the exclusive right to control and direct the investigation, defense and settlement (except that the indemnifying party may not settle any claim unless it unconditionally releases indemnified party of all liability) of such claim; and (c) all reasonable assistance of the indemnified party, at indemnifying party’s expense.","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=This%20Section%206.1%20sets,at%20indemnifying%20party%E2%80%99s%20expense.","char_start":19817,"char_end":21202}},{"surface":"indemnity_liability","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 7. LIMITATION OF REMEDIES AND DAMAGES ","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%207.%20LIMITATION%20OF%20REMEDIES%20AND%20DAMAGES%20","char_start":21203,"char_end":21242}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 7.1 Limitation of Liability. EXCEPT FOR LIABILITIES ARISING FROM A PARTY’S INDEMNIFICATION OBLIGATIONS UNDER SECTION 6 (INDEMNIFICATION), EACH PARTY’S AGGREGATE LIABILITY TO THE OTHER PARTY ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES WILL NOT EXCEED THE FEES ACTUALLY RECEIVED BY GONG FROM CUSTOMER FOR THE SERVICES UNDER THE APPLICABLE ORDER FORM IN THE TWELVE MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY. THE FOREGOING LIMITATION WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, BUT WILL NOT LIMIT CUSTOMER’S OR ITS AFFILIATES’ PAYMENT OBLIGATIONS UNDER THE “FEES AND PAYMENT” SECTION ABOVE.\n 7.2 Exclusion of Consequential and Related Damages. TO THE FULLEST EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES WILL A PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, IN EACH CASE, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND ARE FUNDAMENTAL ELEMENTS OF THE BARGAIN BETWEEN THE PARTIES.","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%207.1%20Limitation%20of,BARGAIN%20BETWEEN%20THE%20PARTIES.","char_start":21243,"char_end":22514}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Customer acknowledges that any use of the Services contrary to this Agreement, or any transfer, sublicensing, copying or disclosure of technical information or materials related to the Services, may cause irreparable injury to Gong, its affiliates, suppliers and any other party authorized by Gong to resell, distribute, or promote the Services (“Resellers”), and, under such circumstances Gong, its affiliates, suppliers and Resellers will be entitled to equitable relief, without posting bond or other security, including, but not limited to, preliminary and permanent injunctive relief.","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%20Customer%20acknowledges%20that,and%20permanent%20injunctive%20relief.","char_start":27607,"char_end":28197}},{"surface":"confidentiality","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 4. CONFIDENTIAL INFORMATION ","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%204.%20CONFIDENTIAL%20INFORMATION%20","char_start":12959,"char_end":12988}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 4.1 Confidentiality. Each party hereto acknowledges that the Confidential Information of the disclosing party constitutes valuable confidential and proprietary information. Each party will: (a) hold the Confidential Information of the other party in confidence; (b) not disclose to any other person or use such Confidential Information or any part thereof, except in connection with the limited purpose of performing its obligations pursuant to the terms of this Agreement and except if compelled to do so under applicable law and has delivered a written notice to that effect to the disclosing party and taken all reasonable steps to avoid the disclosure of such Confidential Information; and (c) use at least the same degree of care with respect to the other party’s Confidential Information as it uses to avoid the unauthorized use, disclosure or dissemination of its own Confidential Information of a similar nature, but not less than reasonable care. Each party will disclose the other party’s Confidential Information, to the extent such disclosure is permitted under the terms of this Agreement, to its employees and agents on a “need to know” basis; provided in each case that such employees and agents are bound by confidentiality obligations similar to those in this Agreement.\n “Confidential Information” means any proprietary information, trade secret and other information, which is disclosed by a party to the other party, whether tangible or intangible, including, but not limited to, the terms of this Agreement and information relating to the Services, technical and financial information and any improvements, enhancements, product specifications and plans, technical data, know-how, show-how, techniques, algorithms, routines, compositions, processes, formulas, methods, designs,","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%204.1%20Confidentiality.%20Each,processes%2C%20formulas%2C%20methods%2C%20designs%2C","char_start":12989,"char_end":14788}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" design rules, drawings, flow charts, samples, inventions (whether reduced to practice or not), discoveries, concepts, ideas, past, current and planned research, development or experimental work, hardware, software (object code and source code), databases, systems, structures, architectures, current and planned distribution methods and processes, customer lists, current and anticipated customer requirements, price lists and market studies, provided that it is identified as confidential at the time of disclosure or should be reasonably known by the receiving party to be Confidential Information due to the nature of the information disclosed and the circumstances surrounding the disclosure. ","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%20design%20rules%2C%20drawings%2C,surrounding%20the%20disclosure.%20","char_start":14788,"char_end":15486}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Confidential Information does not include information which: (a) is or becomes publicly known through no act or omission of the receiving party; (b) was in the receiving party’s lawful possession prior to the disclosure; (c) is rightfully disclosed to the receiving party by a third party without restriction on disclosure; or (d) is independently developed by the receiving party, which independent development can be shown by written evidence.","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=Confidential%20Information%20does%20not,shown%20by%20written%20evidence.","char_start":15486,"char_end":15931}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"At times, we may collect personal data about an individual from other sources and third parties (such as our Customers and Service Providers), even before our first direct interaction.","caution":"Third-party sourced data collection before any user relationship exists creates opacity about data origins and the scope of the data sharing ecosystem.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=At%20times%2C%20we%20may,our%20first%20direct%20interaction.","char_start":4189,"char_end":4373}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Service Providers : We engage selected third-party companies and individuals to perform services on our behalf or complementary to our own. Such service providers may include hosting and server co-location services, communications and content delivery networks (CDNs), data security services, on-site security services (e.g., CCTV), billing and payment processing services, fraud detection and prevention services, Gong Academy exam monitoring services, web and product analytics, e-mail distribution and monitoring services, session or activity recording services, remote access services, content transcription and analysis services, our website chat feature, performance measurement, data optimization and marketing services, social and advertising networks, content and data enrichment providers, event production and hosting services, e-mail, voicemails, support, enablement and customer relation management systems, and our legal, financial and compliance advisors (collectively, “ Service Providers ”). Our Service Providers may have access to personal information, depending on each of their specific roles and purposes in facilitating and enhancing our Services, and may only use the data as determined in our agreements with them.","caution":"The extensive and non-exhaustive list of service provider categories (including marketing, advertising networks, and data enrichment providers) means personal data flows to a wide range of third parties. No specific subprocessor list is published in this excerpt.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Service%20Providers%20%3A%20We,our%20agreements%20with%20them.","char_start":17546,"char_end":18785}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Gong Subsidiaries and Affiliated Companies : We may share personal data internally within our group, for the purposes described in this Privacy Policy. In addition, should Gong or any of its subsidiaries or affiliates undergo any change in control or ownership, including by means of merger, acquisition or purchase of substantially all or part of its assets, personal data may be shared with or transferred to the parties involved in such an event. We may disclose personal data to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal data may also be disclosed in the event of insolvency, bankruptcy or receivership.","caution":"Personal data can be disclosed during M&A negotiations (pre-deal) and transferred to acquirers or insolvency administrators without specific user notification or consent, potentially to parties with different privacy practices.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Gong%20Subsidiaries%20and%20Affiliated,insolvency%2C%20bankruptcy%20or%20receivership.","char_start":22625,"char_end":23312}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Gong is the “data processor” of Customer Data, which we process on behalf of our Customer (who is the “data controller” of such data); and our Service Providers who process such Customer Data on our behalf are the “sub-processors” of such data.","caution":"Customer data is passed to sub-processors, but the document does not enumerate those sub-processors or their locations here, creating opacity about downstream data sharing.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Gong%20is%20the%20%E2%80%9Cdata,%E2%80%9Csub-processors%E2%80%9D%20of%20such%20data.","char_start":35068,"char_end":35312}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Protecting Rights and Safety : We may share personal data with others if we believe in good faith that this will help protect the rights, property or personal safety of Gong, any of our Users or Customers, or any members of the public.\n Gong Subsidiaries and Affiliated Companies : We may share personal data internally within our group, for the purposes described in this Privacy Policy. In addition, should Gong or any of its subsidiaries or affiliates undergo any change in control or ownership, including by means of merger, acquisition or purchase of substantially all or part of its assets, personal data may be shared with or transferred to the parties involved in such an event. We may disclose personal data to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal data may also be disclosed in the event of insolvency, bankruptcy or receivership.\n For the avoidance of doubt, Gong may share personal data in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so, or if we have successfully rendered such data non-personal, non-identifiable and anonymous. We may transfer, share or otherwise use non-personal and non-identifiable data at our sole discretion and without the need for further approval.\n For the purposes of the CCPA, in the past 12 months, we may have disclosed the following categories of Personal Information, as defined in the CCPA: identifiers; customer record information; internet or other electronic network activity information; professional or employment-related information; geolocation data; commercial information; inferences; and audio, electronic and visual information to Service Providers, partnerships, service integrations, Gong subsidiaries and","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20Protecting%20Rights%20and,integrations%2C%20Gong%20subsidiaries%20and","char_start":22387,"char_end":24185}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 5. Data Disclosure ","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%205.%20Data%20Disclosure%20","char_start":17474,"char_end":17494}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We disclose personal data in the following ways:\n Service Providers : We engage selected third-party companies and individuals to perform services on our behalf or complementary to our own. Such service providers may include hosting and server co-location services, communications and content delivery networks (CDNs), data security services, on-site security services (e.g., CCTV), billing and payment processing services, fraud detection and prevention services, Gong Academy exam monitoring services, web and product analytics, e-mail distribution and monitoring services, session or activity recording services, remote access services, content transcription and analysis services, our website chat feature, performance measurement, data optimization and marketing services, social and advertising networks, content and data enrichment providers, event production and hosting services, e-mail, voicemails, support, enablement and customer relation management systems, and our legal, financial and compliance advisors (collectively, “ Service Providers ”). Our Service Providers may have access to personal information, depending on each of their specific roles and purposes in facilitating and enhancing our Services, and may only use the data as determined in our agreements with them.\n Partnerships : We engage selected business and channel partners, resellers, distributors and providers of professional services related to our Services, which allow us to explore and pursue growth opportunities by facilitating a stronger local presence and tailored experiences for our Customers, Users and Prospects. ","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20We%20disclose%20personal,Users%20and%20Prospects.%20","char_start":17495,"char_end":19105}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"In such instances, we may share relevant contact, business and usage details with the respective partner, to allow them to engage with those entities and individuals for such purposes. If you directly engage with any of our partners, please note that any aspect of that engagement which is not directly related to the Services and directed by Gong is beyond the scope of Gong’s Terms and Conditions and Privacy Policy, and may therefore be covered by the partner’s terms and privacy policy.\n Service Integrations : You may choose to use a third-party service to integrate with our Services, for example, to upload or retrieve personal data to or from the Services, or to enrich the data you have processed on either service or enhance your usage thereof (provided that such integration is supported by our Services). The provider of this integrated third-party service may receive certain relevant data about or from your account on the Services, or share certain relevant data from your account on the third-party provider’s service with our Services, depending on the nature and purpose of such integration. This could include your Customer Data and/or User Data. Note that we do not receive or store your passwords for any of these third-party services (but do typically require your API key to integrate with them).\n Event Sponsors : If you attend an event or webinar organized by us, or download or access an asset on our Sites related to such an event, webinar or other activity involving third-party sponsors or presenters, we may share your personal data with them. ","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=In%20such%20instances%2C%20we,data%20with%20them.%20","char_start":19105,"char_end":20679}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"If required by applicable law, you may consent to such sharing via the registration form or by allowing your attendee badge to be scanned at a sponsor booth. In these circumstances, your personal data will be subject to the sponsors’ privacy statements. If you do not wish for your personal data to be shared, you may choose to not opt-in via event/webinar registration or elect to not have your badge scanned, or you can opt-out in accordance with Section   ‎ 9 below;\n Business Customers : Our Customers have access to personal data we process on their behalf in our capacity to them as a “processor” or a “service provider.”\n Gong Visioneer Community : When you participate in Gong’s Visioneer Community, your profile information, posts, and interactions are visible to other community members. You can control certain privacy settings within the Gong Visioneer Community site, but any information you share in community spaces may be viewed by other Users and visitors.\n Legal Compliance : We may disclose or allow government and law enforcement officials access to your personal data, including personal data contained in CCTV footage, in response to a subpoena, search warrant or court order (or similar requirement), or in compliance with applicable laws and regulations. Such disclosure or access may occur if we believe in good faith that: (a) we are legally compelled to do so; (b) disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing; or (c) such disclosure is required to protect our legitimate business interests, including the security or integrity of our products and services.\n","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=If%20required%20by%20applicable,products%20and%20services.%20","char_start":20679,"char_end":22387}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" affiliated companies, for legal compliance, or to protect rights and safety. ","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20affiliated%20companies%2C%20for,rights%20and%20safety.%20","char_start":24185,"char_end":24263}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We use the web analytics tool Google Analytics. This tool helps us understand users’ behavior on our Services, including by tracking page content, and click/touch, movements, scrolls and keystroke activities. Further information about Google Analytics’ privacy practices is available at: www.google.com/policies/privacy/partners. Further information about your option to opt-out of this analytics service is available at: https://tools.google.com/dlpage/gaoptout.\n You can manage your cookie preferences (depending on your location and activities on our Services):\n Through the “Your Privacy Choices” link available on our website.  \n By adjusting your browser settings to accept, block, or delete cookies. \n If you choose to opt-out of certain cookies, this will typically generate a new cookie which will preserve your choice and indicate it to our Services in your next visits so that the cookies you opted-out of will not be utilized.\n You can also manage your cookies preferences, and accept, remove or entirely block cookies, through your browser settings. Certain web browsers may transmit “Do Not Track” signals to websites with which the browser communicates. However, due to differences in how web browsers interpret this feature and send those signals, and lack of standardization, we currently do not respond to such “Do Not Track” signals.\n If you get a new device, install a new browser, or clear or change your existing cookies, you may need to opt out again, because the previous opt-outs may be reset.","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20We%20use%20the,opt-outs%20may%20be%20reset.","char_start":25957,"char_end":27476}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Under some US data protection laws, like the CCPA, our disclosure of certain internet activity and device information with third parties through cookies on our website may be considered a “sale” or “sharing” of personal information. We do so in pursuit of the business and commercial purposes described in Section 2 above.\n For the purposes of the CCPA, in the last 12 months we may have “sold” or “shared” Internet or other electronic network activity information, Geolocation data, Commercial information, and Inferences with our analytics and advertising Service Providers. Gong has not knowingly sold or shared the personal information of individuals under the age of 16.\n If you access our Sites, from California, you can opt out of all Cookies that may result in a “sale” and/or “sharing” of your personal information in the following ways:\n Click the “ Your Privacy Choices ” button (on our website’s footer), move the toggle switch next to “Share or Sale of Personal Information” to grey (disabled), then click the “Confirm my Choices” button.  \n If you visit us from a different device or browser, or clear cookies, then you need to return to this screen to re-select your preferences. \n Set the Global Privacy Control (GPC) for each participating browser system that you use to opt out of the use of third-party Advertising or other relevant cookies (instructions on how to download and use GPC are available here ).","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20Under%20some%20US,are%20available%20here%20).","char_start":36768,"char_end":38195}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Event Sponsors : If you attend an event or webinar organized by us, or download or access an asset on our Sites related to such an event, webinar or other activity involving third-party sponsors or presenters, we may share your personal data with them. If required by applicable law, you may consent to such sharing via the registration form or by allowing your attendee badge to be scanned at a sponsor booth. In these circumstances, your personal data will be subject to the sponsors’ privacy statements.","caution":"The phrase 'if required by applicable law, you may consent' implies that in some jurisdictions consent may not be required, allowing sharing with sponsors by default. Once shared, the data is governed by sponsors' privacy statements rather than Gong's.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Event%20Sponsors%20%3A%20If,the%20sponsors%E2%80%99%20privacy%20statements.","char_start":20426,"char_end":20932}},{"surface":"subprocessors_data_sharing","risk":"high","confidence":"medium","tier":"All","verified":true,"quote":"For the purposes of the CCPA, in the last 12 months we may have “sold” or “shared” Internet or other electronic network activity information, Geolocation data, Commercial information, and Inferences with our analytics and advertising Service Providers.","caution":"Platform acknowledges it may have sold or shared multiple categories of personal data with analytics and advertising providers under CCPA definitions of 'sale' and 'sharing'.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=For%20the%20purposes%20of,and%20advertising%20Service%20Providers.","char_start":37093,"char_end":37345}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"We may have disclosed identifiers and customer record information to event sponsors. Through participation in the Gong Visioneer Community, you may disclose identifiers and customer record information. We disclose Personal Information in pursuit of the business and commercial purposes described in Section 2 above.","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=We%20may%20have%20disclosed,in%20Section%202%20above.","char_start":24263,"char_end":24578}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"We and our authorized Service Providers (defined below) maintain, store and process personal data in the United States of America, Europe, Israel, and other locations, as reasonably necessary for the proper performance and delivery of our Services, or as may be required by law.","caution":"Data is stored and processed across multiple jurisdictions including 'other locations,' creating uncertainty about where data ultimately resides and what legal protections apply.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=We%20and%20our%20authorized,be%20required%20by%20law.","char_start":13571,"char_end":13849}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"We do not monitor, review, or endorse the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal data. This Privacy Policy only applies to our Services.","caution":"Platform explicitly disclaims responsibility for third-party privacy practices, meaning users bear the risk when data flows to linked third parties.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=We%20do%20not%20monitor%2C,applies%20to%20our%20Services.","char_start":39033,"char_end":39313}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Gong is both a “data controller” and “data processor” of User Data. Such data is processed by Gong for its own purposes (as described in Section 2 above), as an independent ‘controller’; whilst those certain portions of it which are included in Customer Data will be processed by us on our Customer’s behalf, as a ‘processor’.","caution":"Gong processes User Data both for its own independent purposes (as controller) and on behalf of customers, creating dual-use risk with limited user visibility into how 'own purposes' processing is scoped.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Gong%20is%20both%20a,behalf%2C%20as%20a%20%E2%80%98processor%E2%80%99.","char_start":35314,"char_end":35640}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Partnerships : We engage selected business and channel partners, resellers, distributors and providers of professional services related to our Services, which allow us to explore and pursue growth opportunities by facilitating a stronger local presence and tailored experiences for our Customers, Users and Prospects. In such instances, we may share relevant contact, business and usage details with the respective partner, to allow them to engage with those entities and individuals for such purposes.","caution":"Data sharing with channel partners and resellers for 'growth opportunities' goes beyond strict service delivery and may result in users being contacted by third parties without specific prior consent.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Partnerships%20%3A%20We%20engage,individuals%20for%20such%20purposes.","char_start":18787,"char_end":19289}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 8.1 Protection of Customer Data. The terms of the Gong Data Processing Addendum (“DPA”) are hereby incorporated by reference and govern Gong’s Processing of Personal Data included in Customer Data. For clarity, with respect to data privacy and data protection obligations (including compliance with applicable Data Protection Laws), the DPA exclusively controls and will prevail over this Agreement in the event of any conflict. Third-party users of the Services may view the terms of Gong Privacy Policy at www.gong.io/privacy-policy/.\n 8.2 Data Maintenance and Backup Procedures. In the event of any loss or corruption of Customer Data, Gong shall use its commercially reasonable efforts to restore the lost or corrupted Customer Data from the latest backup of such Customer Data maintained by Gong. Gong shall not be responsible for any loss or corruption of Customer Data caused by Customer or any third party.","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%208.1%20Protection%20of,or%20any%20third%20party.","char_start":22534,"char_end":23449}},{"surface":"audit_rights_dpa_residency","risk":"ambiguous","confidence":"low","tier":"All","verified":true,"quote":"Accordingly, Gong processes Customer Data strictly in accordance with our Customer’s reasonable instructions and as further stipulated in our Data Processing Addendum and other commercial agreements with such Customer.","caution":"A Data Processing Addendum (DPA) exists but its contents—including audit rights, data residency, and sub-processor lists—are not disclosed in this document. Risk level depends entirely on DPA terms not visible here.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Accordingly%2C%20Gong%20processes%20Customer,agreements%20with%20such%20Customer.","char_start":35642,"char_end":35860}},{"surface":"audit_rights_dpa_residency","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"Gong has appointed Mr. Aner Rabinovitz of PrivacyTeam Ltd. as our Data Protection Officer (DPO), for monitoring and advising on Gong’s ongoing privacy compliance and serving as a point of contact on privacy matters for data subjects and supervisory authorities.","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Gong%20has%20appointed%20Mr.,subjects%20and%20supervisory%20authorities.","char_start":39837,"char_end":40098}},{"surface":"audit_rights_dpa_residency","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"We and our authorized Service Providers (defined below) maintain, store and process personal data in the United States of America, Europe, Israel, and other locations, as reasonably necessary for the proper performance and delivery of our Services, or as may be required by law.","caution":"Data may be processed in jurisdictions beyond those explicitly named ('other locations'), which introduces uncertainty about the data protection regimes that may apply to user data.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=We%20and%20our%20authorized,be%20required%20by%20law.","char_start":13571,"char_end":13849}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Gong.io Inc. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) regarding the processing of personal data received from the European Union in reliance on the EU-U.S. DPF, and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF.\n Gong.io Inc. has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) regarding the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.\n If there is any conflict between the terms in this policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern for personal data transferred under the DPF. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/ .\n For data transfers from the EEA, Switzerland or the UK to countries which are not considered to be offering an adequate level of data protection, we and the relevant data exporters and importers have entered into Standard Contractual Clauses as approved by the European Commission, FDPIC and UK Information Commissioner’s Office (ICO). You can obtain a copy of these clauses by contacting us as indicated in Section ‎11 below.","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20Gong.io%20Inc.%20has,in%20Section%20%E2%80%8E11%20below.","char_start":15076,"char_end":16468}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Individuals have rights concerning their personal data. Please contact us by e-mail at: [email protected] if you wish to exercise your privacy rights under any applicable law, including but not limited to the EU or UK General Data Protection Regulation (GDPR), the Brazilian Data Protection Act (LGPD), the CCPA, or the Swiss Federal Act on Data Protection (FADP). Such rights may include – to the extent applicable – the right to know/request access to (specific pieces of personal data collected; categories of personal data collected; categories of sources from whom the personal data was collected; purpose of collecting personal data; categories of third parties with whom we have shared personal data), to request rectification or erasure of your personal data held with Gong, or to restrict or object to such personal data processing (including the right to direct us not to sell or share your personal data to third parties now or in the future, as described below), or to port such personal data, and you have the right not to receive discriminatory treatment for exercising your privacy rights (each to the extent available to you under the laws which apply to you). If you are a GDPR-protected individual, you also have the right to lodge a complaint with the relevant supervisory authority in the EU or the UK, as applicable. If you are an LGPD-protected individual, you also have the rights to confirmation of existence of processing; to request review of decisions made solely based on automatic decisions that affect your interests; to lodge a complaint with the supervisory authority and with consumer protection authorities in Brazil.\n","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20Individuals%20have%20rights,authorities%20in%20Brazil.%20","char_start":29660,"char_end":31318}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" To the extent applicable to you, you may also designate an authorized agent, in writing or through a power of attorney, to request to exercise your privacy rights on your behalf. The authorized agent may submit a request to exercise these rights by emailing us.\n Please note that when you or an authorized agent ask us to exercise any of your rights under this policy or applicable law, we may need to ask you to provide us certain credentials to make sure that you are who you claim you are, to avoid disclosure to you of personal data related to others and to ask you to provide further information to better understand the nature and scope of data that you request to access. We will not fulfill any request unless you have provided sufficient information that enables us to reasonably verify that you are the individual about whom we collected the personal data. If your request relates to personal data that is processed on our Customer’s behalf, as their “data processor” or “service provider” (as further explained in Section 10 below), then the Customer exclusively determines how such data is processed, as well as if and how your request should be handled – so we advise that you submit your request directly to them. If such data is processed on behalf of one of our Customers, we will forward your request to such Customer for their further handling. Such additional information may be then retained by us for legal purposes (e.g., as proof of the identity of the person submitting the request, or proof of request fulfillment).\n","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20To%20the%20extent,of%20request%20fulfillment).%20","char_start":31318,"char_end":32860}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We may redact from the data which we will make available to you, any personal data or confidential information related to others.\n In compliance with the EU-U.S. DPF, and the UK Extension of the EU-U.S. DPP and the Swiss-U.S. DPF Principles, we commit to resolve complaints about our collection or use of your Personal Information. EEA, UK and Swiss individuals with inquiries or complaints regarding our Data Privacy Framework compliance should submit inquiries to [email protected] . If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, Gong.io, Inc. has further committed to cooperate with EU Data Protection Authorities (DPAs), the UK Information Commissioner Office (UK ICO), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) to independently address complaints that we have been unable to resolve.\n Please note that under certain conditions (as described under the DPF Principles that Gong.io Inc. adheres to), you can invoke a binding arbitration by delivering a notice to us via [email protected] . Please also note that Gong.io Inc. is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20We%20may%20redact,Federal%20Trade%20Commission%20(FTC).","char_start":32860,"char_end":34160}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"If you believe that we might have any such data, please contact us by e-mail at [email protected] .\n Data Protection Officer : Gong has appointed Mr. Aner Rabinovitz of PrivacyTeam Ltd. as our Data Protection Officer (DPO), for monitoring and advising on Gong’s ongoing privacy compliance and serving as a point of contact on privacy matters for data subjects and supervisory authorities. If you have any comments or questions regarding our Privacy Policy, if you have any concerns regarding your Privacy, or if you wish to make a complaint about how your personal data is being processed by Gong, you can contact [email protected] or our DPO at [email protected] .\n EU and UK Representative : Gong has appointed Prighter Group with its local partners as our privacy representative and your point of contact for the European Union (EU) and the United Kingdom (UK). Prighter gives you an easy way to exercise your privacy-related rights (e.g., requests to access or erase personal data). If you want to contact us via our representative, Prighter, or make use of your data subject rights, please visit the following site: https://app.prighter.com/portal/19799398593 . You may also contact us by email at [email protected] .\n Database Controller : For the purposes of Israel’s Protection of Privacy Law, Gong.io Inc. serves as the “Database Controller” responsible for personal data processed in connection with our Services and can be contacted at [email protected] .\n","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=If%20you%20believe%20that,at%20%5Bemail%26%23160%3Bprotected%5D%20.%20","char_start":39705,"char_end":41197}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We and our authorized Service Providers (defined below) maintain, store and process personal data in the United States of America, Europe, Israel, and other locations, as reasonably necessary for the proper performance and delivery of our Services, or as may be required by law.\n While privacy laws may vary between jurisdictions, Gong is committed to protect personal data in accordance with this Privacy Policy and customary industry standards, and such appropriate lawful mechanisms and contractual terms requiring adequate data protection, regardless of any lesser legal requirements that may apply in the jurisdiction to which such data is transferred.\n Gong.io Ltd., our parent company, is headquartered in Israel, a jurisdiction which is considered by the European Commission, the Swiss Federal Data Protection and Information Commissioner (FDPIC), and the UK Secretary of State to be offering an adequate level of protection for the personal data of residents of the European Economic Area (“EEA”), Switzerland and the UK, respectively. We transfer personal data from the EEA, Switzerland and the UK to Israel on this basis.\n Gong.io Inc., our US subsidiary, complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce and will be further liable in cases of onward transfers of your personal data to third parties (including our Service Providers).\n","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20We%20and%20our,our%20Service%20Providers).%20","char_start":13570,"char_end":15076}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 3. Data Location ","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%203.%20Data%20Location%20","char_start":13551,"char_end":13569}},{"surface":"audit_rights_dpa_residency","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"Gong.io Inc., our US subsidiary, complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce and will be further liable in cases of onward transfers of your personal data to third parties (including our Service Providers).","caution":"Gong acknowledges liability for onward transfers under DPF, which is a user-protective commitment, but the practical enforceability depends on third-party compliance.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Gong.io%20Inc.%2C%20our%20US,(including%20our%20Service%20Providers).","char_start":14705,"char_end":15075}},{"surface":"audit_rights_dpa_residency","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"For data transfers from the EEA, Switzerland or the UK to countries which are not considered to be offering an adequate level of data protection, we and the relevant data exporters and importers have entered into Standard Contractual Clauses as approved by the European Commission, FDPIC and UK Information Commissioner’s Office (ICO). You can obtain a copy of these clauses by contacting us as indicated in Section ‎11 below.","caution":"SCCs are available on request rather than proactively published, which slightly reduces transparency but is common practice.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=For%20data%20transfers%20from,in%20Section%20%E2%80%8E11%20below.","char_start":16042,"char_end":16468}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Contacting Us : If you have any comments or questions regarding our Privacy Policy, or if you have any concerns regarding your personal data held with us, please contact Gong’s support at [email protected] or our Data Protection Officer at [email protected] .","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20Contacting%20Us%20%3A,Officer%20at%20%5Bemail%26%23160%3Bprotected%5D%20.","char_start":41197,"char_end":41467}},{"surface":"audit_rights_dpa_residency","risk":"low","confidence":"medium","tier":"All","verified":true,"quote":"Gong has appointed Prighter Group with its local partners as our privacy representative and your point of contact for the European Union (EU) and the United Kingdom (UK). Prighter gives you an easy way to exercise your privacy-related rights (e.g., requests to access or erase personal data). If you want to contact us via our representative, Prighter, or make use of your data subject rights, please visit the following site: https://app.prighter.com/portal/19799398593 .","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Gong%20has%20appointed%20Prighter,following%20site%3A%20https%3A%2F%2Fapp.prighter.com%2Fportal%2F19799398593%20.","char_start":40414,"char_end":40886}},{"surface":"governing_law_disputes","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Please note that under certain conditions (as described under the DPF Principles that Gong.io Inc. adheres to), you can invoke a binding arbitration by delivering a notice to us via [email protected] .","caution":"Binding arbitration is available as a dispute mechanism under Data Privacy Framework conditions, which may limit users' ability to pursue judicial remedies in certain circumstances.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Please%20note%20that%20under,us%20via%20%5Bemail%26%23160%3Bprotected%5D%20.","char_start":33825,"char_end":34031}},{"surface":"governing_law_disputes","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"For the purposes of Israel’s Protection of Privacy Law, Gong.io Inc. serves as the “Database Controller” responsible for personal data processed in connection with our Services and can be contacted at [email protected] .","caution":"Identification as a controller under Israeli Privacy Law indicates Israeli law may apply to certain data processing activities, which could affect users' rights and remedies.","provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=For%20the%20purposes%20of,contacted%20at%20%5Bemail%26%23160%3Bprotected%5D%20.","char_start":40971,"char_end":41196}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Updates and Amendments : We may update and amend this Privacy Policy from time to time by posting an amended version on our Services. If we do, we will update the “effective date” at the bottom. The amended version will be effective as of the date it is published. We will provide prior notice if we believe that the changes involved materially alter your rights, via any of the communication means available to us or via the Services. After such notice period, if you continue to use our Services, the amendments will be deemed accepted by you.\n External Links : Our Services may contain links to third-party websites, services, or applications that are not owned, operated, or controlled by Gong. We are not responsible for the privacy practices, policies, or content of such third parties. We do not monitor, review, or endorse the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal data. This Privacy Policy only applies to our Services.\n Children : Our Services are not designed to attract children under the age of 16. We do not knowingly collect personal data from children and do not wish to do so. If we learn that a person under the age of 16 is using the Services, we will attempt to prohibit and block such use and will make our best efforts to promptly delete any personal data stored with us with regard to such child. ","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=%20Updates%20and%20Amendments,to%20such%20child.%20","char_start":38239,"char_end":39705}},{"surface":"governing_law_disputes","risk":"low","confidence":"low","tier":"All","verified":true,"quote":"Gong.io, Inc. has further committed to cooperate with EU Data Protection Authorities (DPAs), the UK Information Commissioner Office (UK ICO), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) to independently address complaints that we have been unable to resolve.","caution":null,"provenance":{"source_url":"https://www.gong.io/privacy-policy/","snapshot_sha256":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4","wayback_url":null,"deep_link":"https://www.gong.io/privacy-policy/#:~:text=Gong.io%2C%20Inc.%20has%20further,been%20unable%20to%20resolve.","char_start":33534,"char_end":33823}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 13.1 Assignment. This Agreement will bind and inure to the benefit of each party’s permitted successors and assigns. Neither party may assign this Agreement except upon the advance written consent of the other party, except that either party may assign this Agreement in connection with a merger, reorganization, acquisition or other transfer of all or substantially all of such party’s assets or voting securities. Notwithstanding the foregoing, if a party is acquired by, sells substantially all of its assets to, or undergoes a change of control in favor of, a direct competitor of the other party, then such other party may terminate this Agreement upon written notice. In the event of such a termination, Gong will refund Customer any prepaid fees covering the remainder of the term of all subscriptions for the period after the effective date of such termination. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties, their respective successors and permitted assigns.\n 13.2 Severability. If any provision of this Agreement is adjudged by a court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited to the minimum extent necessary so that this Agreement shall otherwise remain in effect.\n 13.3 Governing Law; Jurisdiction and Venue. Excluding conflict of laws rules, this Agreement shall be governed by and construed under the laws of the State of California, U.S.A. ","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%2013.1%20Assignment.%20This,of%20California%2C%20U.S.A.%20","char_start":28223,"char_end":29673}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the competent federal and state courts in San Francisco, California. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act, as currently enacted by any jurisdiction or as may be codified or amended from time to time by any jurisdiction, do not apply to this Agreement. EACH PARTY WAIVES ANY OBJECTION (ON THE GROUNDS OF LACK OF JURISDICTION, FORUM NON CONVENIENS OR OTHERWISE) TO THE EXERCISE OF SUCH JURISDICTION OVER IT BY ANY SUCH COURTS.\n 13.4 Attorneys’ Fees and Costs. The prevailing party in any action to enforce this Agreement will be entitled to recover its reasonable attorneys’ fees and costs in connection with such action.\n 13.5 Marketing. Customer grants Gong the right to use its company name and logo as a reference for marketing or promotional purposes on Gong’s website and in other public or private communications or disclosures with its existing or potential customers and investors, subject to Customer’s standard trademark usage guidelines as provided to Gong from time to time. Customer may send an email Gong at [email protected] if it does not wish to be used for marketing or promotional purposes.\n 13.6 Notice. All notices to Gong shall be valid only if sent via pre-paid first class certified mail or overnight courier to Gong attn: Chief Legal Officer, P.O. ","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=The%20exclusive%20jurisdiction%20and,Legal%20Officer%2C%20P.O.%20","char_start":29673,"char_end":31141}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Box 190250, San Francisco, CA 94119 or [email protected] , or such other address for notification authorized by Gong. Notices relating to payments must be sent to [email protected] . Gong may give notice applicable to the Gong software as a service customer base by means of a general notice through the Gong portal for the Gong Services, and notices specific to Customer by electronic mail to Customer e-mail address on record in Gong account information or by written communication sent by first class mail or pre-paid post to the most recent Customer address provided by Customer to Gong. Customer’s current address shall be the address provided on the Order Form.\n 13.7 Amendments; Waivers. No supplement, modification, or amendment of this Agreement shall be binding, unless executed in writing by a duly authorized representative of each party to this Agreement. No waiver will be implied from conduct or failure to enforce or exercise rights under this Agreement, nor will any waiver be effective unless in a writing signed by a duly authorized representative on behalf of the party claimed to have waived. No provision of any purchase order or other business form employed by Customer, including any electronic invoicing portals and vendor registration processes, will supersede the terms and conditions of this Agreement, and any such document relating to this Agreement shall be for administrative purposes only and shall have no legal effect.\n","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=Box%20190250%2C%20San%20Francisco%2C,no%20legal%20effect.%20","char_start":31141,"char_end":32605}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 13.8 Entire Agreement. This Agreement (including mutually agreed exhibits or attachments) is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements and communications relating to the subject matter of this Agreement.\n 13.9 Force Majeure. Neither party shall be liable to the other for any delay or failure to perform any obligation under this Agreement (except for a failure to pay fees) if the delay or failure is due to unforeseen events which occur after the signing of this Agreement and which are beyond the reasonable control of such party, such as a strike, blockade, war, act of terrorism, riot, natural disaster, failure or diminishment of power or telecommunications or data networks or services, or refusal of a license by a government agency.\n 13.10 Limitation of Claims . Any claim or cause of action arising out of or related to use of the Services or this Agreement must be filed within two years after such claim or cause of action arose, or be forever barred.\n 13.11 Third Party Beneficiaries. No third party is intended to be a beneficiary of this Agreement entitled to enforce its terms directly.\n 13.12 Independent Contractors. The parties to this Agreement are independent contractors. There is no relationship of partnership, joint venture, employment, franchise or agency created hereby between the parties. Neither party will have the power to bind the other or incur obligations on the other party’s behalf without the other party’s prior written consent.\n","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%2013.8%20Entire%20Agreement.,prior%20written%20consent.%20","char_start":32605,"char_end":34180}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 13.13 Government End-Users. The Services are based upon commercial computer software. If the user or subscriber of the Services is an agency, department or other entity of the United States Government, the use, duplication, reproduction, release, modification, disclosure or transfer of the Services, or any related documentation of any kind, including technical data and manuals, is restricted by a license agreement or by this Agreement in accordance with Federal Acquisition Regulation 12.212 for civilian purposes and Defense Federal Acquisition Regulation Supplement 227.7202 for military purposes. The Services were developed fully at private expense. All other use is prohibited.\n 13.14 Export Control. In its use of the Services, Customer agrees to comply with all export and import laws and regulations of the United States and other applicable jurisdictions.Without limiting the foregoing, (a) Customer represents and warrants that it is not listed on any U.S. government list of prohibited or restricted parties or located in (or a national of) a country that is subject to a U.S. government embargo or that has been designated by the U.S. government as a “terrorist supporting” country, and (b) Customer shall not (and shall not permit any of its Permitted Users or others to) access or use the Services in violation of any U.S. export embargo, prohibition or restriction.","caution":null,"provenance":{"source_url":"https://www.gong.io/legal/terms-and-conditions","snapshot_sha256":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b","wayback_url":null,"deep_link":"https://www.gong.io/legal/terms-and-conditions#:~:text=%2013.13%20Government%20End-Users.,embargo%2C%20prohibition%20or%20restriction.","char_start":34180,"char_end":35565}}],"disclaimer":"Informational only, not legal advice. Every finding is a verbatim quote from a fully-read, gate-verified document; verify via snapshot_sha256 + wayback_url. Partially-verified platforms show findings only from their verified document(s).","@jsonld":{"@context":"https://schema.org","@type":"Dataset","name":"Gong AI — AI policy risk findings","description":"Verified, cited policy findings for Gong AI across 13 risk surfaces.","url":"https://aipolicycompare.com/platform/gong-ai","creator":{"@type":"Organization","name":"AIPolicyCompare","url":"https://aipolicycompare.com"},"isAccessibleForFree":true,"license":"https://aipolicycompare.com/terms","additionalProperty":[{"@type":"PropertyValue","name":"verification","value":"fully_verified"}],"variableMeasured":[{"@type":"PropertyValue","name":"prompt_ownership","value":"unknown","description":" 2.1 Reservation of Rights. Subject to the limited rights expressly granted hereunder, Gong and its Affiliates and licensors reserve all of their right, title and interest in and to the Services, including all of their related intellectual property rights. No rights are granted to Customer hereunder other than as expressly set forth herein.\n 2.2 Customer Data; License by Customer to Gong. “Customer Data” means electronic data and information (including data sets, compilations, or aggregations of the foregoing) submitted by or for Customer to the Services or collected and processed by or for Customer using the Services. Customer grants Gong a non-exclusive, worldwide, limited term, royalty-free right to host, use, copy, transmit and display Customer Data as appropriate for Gong to provide and ensure proper operation of the Services, including to prevent or address service or technical problems, in accordance with this Agreement, including to provide insights, recommendations and value analysis to optimize Customer’s use of the Services. Subject to the limited licenses granted herein, Gong acquires no right, title or interest from Customer or its licensors under this Agreement in or to any Customer Data.\n 2.3 Feedback. Customer grants to Gong and its Affiliates a worldwide, perpetual, irrevocable, royalty-free license to use, distribute, disclose, and make and incorporate into its services any suggestion, enhancement request, recommendation, correction or other feedback provided by Customer or Permitted Users relating to the operation of Gong’s or its Affiliates’ services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"training_use","value":"high","description":"To gain a better understanding on how individuals use and interact with our Services, which content and data they have processed through our Services, and how we could improve their and others’ user experience and the value they can generate from using the Services, so we can continue improving our products, offerings and the overall performance of our Services, including through the utilization and optimization of Artificial Intelligence and Machine Learning capabilities ( Legitimate Interests );","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"training_use","value":"unknown","description":" To gain a better understanding on how individuals use and interact with our Services, which content and data they have processed through our Services, and how we could improve their and others’ user experience and the value they can generate from using the Services, so we can continue improving our products, offerings and the overall performance of our Services, including through the utilization and optimization of Artificial Intelligence and Machine Learning capabilities ( Legitimate Interests ); \n To contact our Customers, Users and Prospects with general or personalized service-related messages, as well as promotional messages that may be of specific interest to them ( Performance of Contract; Legitimate Interests; Consent ); \n To support and enhance our data security measures and integrity of our Services, including for the purposes of preventing and mitigating the risks of fraud, error or any illegal, criminal or prohibited activity ( Performance of Contract; Legitimate Interests; Legal Obligation ); \n To create aggregated statistical data, inferred non-personal data, or anonymized or pseudonymized data (rendered non-personal and non-identifiable), which we or our business partners may use to provide and improve our respective services, or for any other purpose ( Legitimate Interests ); \n To enforce our Terms and Conditions , and other applicable agreements, to resolve disputes, to carry out our obligations and enforce our rights, and to protect our business interests and the interests and rights of third parties ( Legitimate Interests ); \n To comply with our contractual and legal obligations and requirements, and maintain our compliance with applicable laws, regulations and standards ( Performance of Contract; Legitimate Interests; Legal Obligation ); and \n For","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":"This includes contextual, behavioral and interests-based advertising based on your activity, preferences or other data available to us or to our business partners ( Legitimate Interests; Consent ); \n To facilitate, sponsor and offer certain events, contests and promotions ( Legitimate Interests ). ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" 1.1 Provision and Access. Gong will make the Services available to Customer pursuant to this Agreement and the applicable Order Form and then-current version of any supporting technical documentation provided to Customer by Gong or available on Gong’s website (“Documentation”). The Services are provided on a subscription basis for the applicable subscription term. Gong hereby grants to Customer a non-exclusive, non-transferable, worldwide right during the subscription term to access and use the Services solely for Customer’s internal business purposes and pursuant to the Documentation, including any restrictions designated on an applicable Order Form. Customer may provide users with user IDs and passwords to access and use the Services (“Permitted Users”).\n 1.2 Affiliate Access and Use . “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.\n 1.2.1 Access Through Customer. Customer may, at its option, provide access and use rights to the Services to one or more Customer Affiliates, subject to all terms in this Agreement. If Customer provides such access and use rights, Customer will be wholly responsible for the acts and omissions of the Customer Affiliate. No Customer Affiliate shall have the right to take any legal action against Gong under this Agreement or any Order Form hereunder who has not entered into a direct Order Form with Gong under Section 1.2.2 (Separate Affiliate Ordering) below.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" Gong provides the Services for ultimate federal government end use solely in accordance with the following: Government technical data and software rights related to the Services include only those rights customarily provided to the public as defined in the Agreement. If a government agency has a need for rights not conveyed under these terms, it must negotiate with Gong to determine if there are acceptable terms for transferring such rights, and a mutually acceptable written addendum specifically conveying such rights must be included in any applicable contract or agreement.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"To create aggregated statistical data, inferred non-personal data, or anonymized or pseudonymized data (rendered non-personal and non-identifiable), which we or our business partners may use to provide and improve our respective services, or for any other purpose ( Legitimate Interests );","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"high","description":"For any other lawful purpose, or other purpose that you consent to ( Legal Obligation; Consent ).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"Usage, login credentials, and device information   concerning Users and Prospects connectivity, technical and aggregated usage data, such as user agent, IP addresses and approximate location based upon such IP addresses, device data (like type, OS, device id, browser version, locale and language settings), activity logs, session recordings, log-in credentials to the Services, the cookies and pixels installed or utilized on their device, and inferred or presumed data generated from their use of the Services;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"For the avoidance of doubt, Gong may share personal data in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so, or if we have successfully rendered such data non-personal, non-identifiable and anonymous. We may transfer, share or otherwise use non-personal and non-identifiable data at our sole discretion and without the need for further approval.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"Legal Compliance : We may disclose or allow government and law enforcement officials access to your personal data, including personal data contained in CCTV footage, in response to a subpoena, search warrant or court order (or similar requirement), or in compliance with applicable laws and regulations. Such disclosure or access may occur if we believe in good faith that: (a) we are legally compelled to do so; (b) disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing; or (c) such disclosure is required to protect our legitimate business interests, including the security or integrity of our products and services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"We may engage in service and promotional communications, through e-mail, phone, SMS and notifications.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"We implement systems, applications and procedures designed to secure your personal data, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information. However, we cannot guarantee that our Services will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"Updates and Amendments : We may update and amend this Privacy Policy from time to time by posting an amended version on our Services. If we do, we will update the “effective date” at the bottom. The amended version will be effective as of the date it is published. We will provide prior notice if we believe that the changes involved materially alter your rights, via any of the communication means available to us or via the Services. After such notice period, if you continue to use our Services, the amendments will be deemed accepted by you.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"We use the web analytics tool Google Analytics. This tool helps us understand users’ behavior on our Services, including by tracking page content, and click/touch, movements, scrolls and keystroke activities.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" any other lawful purpose, or other purpose that you consent to ( Legal Obligation; Consent ). ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" We and our Service Providers use cookies, pixels and other technologies to:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Some cookies are strictly necessary for the Services to function properly and cannot be declined or disabled unless you delete and block them through your web browser settings.\n Other cookies, are optional, depending on your location and activities on the Services and used for:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Certain data protection laws and regulations, such as the EU GDPR, UK GDPR, the Brazilian Data Protection Act, and the CCPA, typically distinguish between two main roles for parties processing personal data: the “data controller” (or under the CCPA, “business”), who determines the purposes and means of processing; and the “data processor” (or under the CCPA, “service provider”), who processes the data on behalf of the data controller (or business). Below we explain how these roles apply to our Services, to the extent that such laws and regulations apply.\n Gong is the “data controller” of Prospect Data. With respect to such data, we assume the responsibilities of data controller (solely to the extent applicable under law), as set forth in this Privacy Policy. In such instances, our Service Providers processing such data will assume the role of “data processor”.\n Gong is the “data processor” of Customer Data, which we process on behalf of our Customer (who is the “data controller” of such data); and our Service Providers who process such Customer Data on our behalf are the “sub-processors” of such data.\n Gong is both a “data controller” and “data processor” of User Data. Such data is processed by Gong for its own purposes (as described in Section 2 above), as an independent ‘controller’; whilst those certain portions of it which are included in Customer Data will be processed by us on our Customer’s behalf, as a ‘processor’.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" To facilitate, operate, enhance, and provide our Services ( Performance of Contract; Legitimate Interests ); \n To provide our Customers and Users with assistance and support, to test and monitor the Services, or diagnose or fix technology problems, and to train our Customers and Customer-facing staff ( Performance of Contract; Legitimate Interests ); \n To personalize our Services, including by recognizing an individual and remembering their information when they return to our Services, and to provide further localization and personalization capabilities to make our Services easier to use ( Performance of Contract; Legitimate Interests ); \n Where a Customer has enabled the optional ‘voice identification’ feature within the Platform, and their User(s) then specifically opt-in and consent to the activation of this feature in their own calls and meetings recorded through the Platform (through the designated opt-in process following the Customer-level enabling of this feature), then such recordings may be used to identify and note such Users’ participation on such recorded calls and meetings, until the feature is deactivated by the User or the Customer’s account administrator ( Consent ); \n To facilitate and optimize our marketing campaigns, ad management and sales operations, and to manage and deliver advertisements for our products and services more effectively, including on other websites and applications. Such activities allow us to highlight the benefits of using our Services, and thereby increase your engagement and overall satisfaction with our Services. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"To facilitate and optimize our marketing campaigns, ad management and sales operations, and to manage and deliver advertisements for our products and services more effectively, including on other websites and applications. Such activities allow us to highlight the benefits of using our Services, and thereby increase your engagement and overall satisfaction with our Services. This includes contextual, behavioral and interests-based advertising based on your activity, preferences or other data available to us or to our business partners ( Legitimate Interests; Consent );","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" This Privacy Policy describes how Gong.io Inc. and its affiliated companies (collectively, “ Gong ”, “ we ”, “ our ” or “ us ”) collects, stores, uses and discloses the following categories of personal data:\n Customer Data : personal data (as defined in Section 1) that we collect, process and manage on behalf of our business customers (each, a “ Customer ”; collectively, “ Customers ”), as part of the Gong products and services (e.g., web, mobile) described on one or more applicable order forms (“ Platform ”). \n We process such Customer Data on behalf of and under the instruction of the respective Customer, in accordance with our Data Processing Addendum with them. Accordingly, this Privacy Policy (which describes Gong’s privacy and data processing practices) does not apply to the privacy and data processing practices of our Customers. To learn about the privacy policy and practices of our Customers, please contact them directly.  \n User Data : personal data concerning individuals acting on behalf of our Customers in respect of their engagement with Gong, users of the Platform on behalf of such Customers (e.g., the account administrators and users, billing contacts and authorized signatories on behalf of the Customer), visitors of Gong’s Visioneer Community website and Gong Academy test takers (collectively, “ Users ”); as well as the Customer’s business needs and preferences, as identified to us or recognized through our engagement with them; \n Prospect Data : data relating to visitors of our website (www.gong.io), participants at our events, and any other prospective customer, user or partner (collectively, “ Prospects ”) who visits or otherwise interacts with our website, online ads and content, emails, integrations or communications under our control (the “ Sites","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" If you are a Customer , User or Prospect , please read this Privacy Policy carefully and make sure that you fully understand it.\n Our Services are designed for businesses and are not intended for personal or household use. Accordingly, we treat all personal data covered by this Privacy Policy, including information about any visitors to our Sites, as pertaining to individuals acting as business representatives, rather than in their personal capacity.\n You are not legally required to provide us with any personal data and may do so (or avoid doing so) at your own free will. However, please keep in mind that without it, in some cases, we may not be able to provide you with the full range of our Services or deliver the best user experience when interacting with them. If you prefer not to share your personal data, or to have it processed by us or any of our Service Providers (as defined below), please refrain from providing it, visiting or interacting with us or with our Sites, or using our Services. You may also submit a request to exercise your rights as explained in Sections 9 and 10 below.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" and video recordings, and transcriptions and analyses thereof), feedback and testimonials received, posts or interactions in Gong Visioneer Community webpage, contractual and billing details, as well as any expressed, presumed or identified needs, preferences, attributes and insights relevant to our potential or existing engagement; \n Information concerning Gong   Academy   test takers usage data relating to Gong Academy test-takers (including, for example, test duration, response time, performance patterns and browser window-based events such as keystrokes associated with screen capture or copy/paste, when answers are submitted or when an exam is completed). ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"If you do not take a test through Gong Academy, this paragraph is not relevant to you; \n Information concerning Office Visitors contact and business details such as name, email, phone number, position, workplace, photograph, and personal data contained in CCTV recordings; \n Personal data contained in Customer Data which is provided by our Customers or processed on their behalf and under their instruction. This may include any of the types of personal data described above (with respect to Users or other individuals whose data is contained in the Customer Data), in accordance with our Data Processing Addendum with the Customer. \n For the purposes of the California Consumer Privacy Act (“ CCPA ”), in the last 12 months, we may have collected the following categories of Personal Information, as defined in the CCPA: identifiers; customer record information; internet or other electronic network activity information; professional or employment-related information; geolocation data; commercial information; inferences; and audio, electronic, and visual information.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 2. Data Uses ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" We use personal data as necessary for the performance of our Services (“ Performance of Contract ”); to comply with our legal and contractual obligations (“ Legal Obligation ”); and to support our legitimate interests in maintaining and improving our Services, e.g., in understanding how our Services are used and how our campaigns are performing, and gaining insights which help us dedicate our resources and efforts more efficiently; in marketing, advertising and selling our Services; providing customer service and technical support; and protecting and securing our Customers, Users, Prospects, ourselves and our Services (“ Legitimate Interests ”).\n If you reside or are using the Services in a territory governed by privacy laws under which “consent” is the only or most appropriate legal basis for the processing of personal data as described herein (in general, or specifically with respect to the types of personal data you expect or elect to process or have processed by us or via the Services, or due to nature of such processing) (“ Consent ”), your acceptance of our Terms and Conditions (as relevant) and this Privacy Policy will be deemed as your consent to the processing of your personal data for all purposes detailed in this Policy, unless applicable law requires a different form of consent. If you wish to revoke such consent, please contact us at [email protected] .\n Specifically, we use personal data for the following business and commercial purposes (and in reliance on the legal bases for processing noted next to them, as appropriate):","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" To facilitate office administration and accessibility ( Legitimate Interests; Consent (where appropriate) ); \n To support CCTV camera operations and administration. CCTV is primarily used at entrance and exit points, rooms with valuable equipment or high risk for theft, such as server rooms. CCTV is not used in private spaces. Visible signage is displayed at all locations where CCTV is in use ( Legitimate Interests; Legal Obligation ); \n To support and enhance office security and the safety of guests, employees, and other persons and property including visitor identification, safety and security cameras (CCTV) and generally preventing and mitigating the risks of any illegal, criminal or prohibited activity ( Legitimate Interests; Legal Obligation ); and \n To comply with our legal obligations, including our regulatory obligation to implement physical access control mechanisms to secure our Customers’ data stored in our systems ( Performance of Contract; Legitimate Interests; Legal Obligation ). ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Perform analytics and gain insights on the use and effectiveness of our Services  ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" We may engage in service and promotional communications, through e-mail, phone, SMS and notifications.\n Service Communications : We may contact you with important information regarding our Services. For example, we may send you notifications (through any of the means available to us) of changes or updates to our Services, billing issues, log-in attempts or password reset notices, etc. If you are registered as a User to our Services, you can typically control your communications and notifications settings from your profile settings, or otherwise in accordance with the instructions included in the communications sent to you. Please note that you will not be able to opt out of receiving certain service communications which are integral to your use (like password resets or billing notices).\n Promotional Communications : We may also notify you about new features, additional offerings, events, special opportunities or any other information we think you will find valuable, as our Customer, User or Prospect. We may provide such notices through any of the contact means available to us (e.g., phone, or e-mail), through the Services, or through our marketing campaigns on any other sites or platforms.\n You may opt out of receiving promotional emails from Gong by clicking the “unsubscribe” link included in such emails or by adjusting your communications preferences in your account settings (where applicable).\nYou can also reach out to [email protected] .\n Please note that opting out of promotional communications will not affect your receipt of important service-related communications, such as account notifications, security alerts, or transactional messages.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Accordingly, Gong processes Customer Data strictly in accordance with our Customer’s reasonable instructions and as further stipulated in our Data Processing Addendum and other commercial agreements with such Customer.\n Our Customers are solely responsible for determining whether and how they wish to use our Platform, and for ensuring that all individuals using the Platform on the Customer’s behalf or at their request, as well as all individuals whose personal data may be included in Customer Data processed through the Platform, have been provided with adequate notice and given informed consent to the processing of their personal data, where such consent is necessary or advised, and that all legal requirements applicable to the collection, recording, use or other processing of data through our Platform are fully met by the Customer, including specifically in the context of an employment relationship. Our Customers are also responsible for handling data subject rights requests under applicable law, by their Users and other individuals whose data they process through the Platform.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"low","description":"Our Services are not designed to attract children under the age of 16. We do not knowingly collect personal data from children and do not wish to do so. If we learn that a person under the age of 16 is using the Services, we will attempt to prohibit and block such use and will make our best efforts to promptly delete any personal data stored with us with regard to such child.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"\n Office Visitor Data : personal data relating to individuals who visit our physical office locations ( “ Office Visitor ”). \n Specifically, this Privacy Policy describes our practices regarding:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"Sometimes we collect personal data automatically when an individual interacts with our Platform or Sites (such as through our website chat feature) and sometimes we collect personal data directly from an individual. At times, we may collect personal data about an individual from other sources and third parties (such as our Customers and Service Providers), even before our first direct interaction.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 1. Data Collection & Processing ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"Information concerning Gong   Academy   test takers usage data relating to Gong Academy test-takers (including, for example, test duration, response time, performance patterns and browser window-based events such as keystrokes associated with screen capture or copy/paste, when answers are submitted or when an exam is completed).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" When we use the terms “ personal data ” or “ personal information ” in this Privacy Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual. It does not include aggregated or deidentified information that is maintained in a form that is not reasonably capable of being associated with or linked to an individual.\n Sometimes we collect personal data automatically when an individual interacts with our Platform or Sites (such as through our website chat feature) and sometimes we collect personal data directly from an individual. At times, we may collect personal data about an individual from other sources and third parties (such as our Customers and Service Providers), even before our first direct interaction. Gong does not collect, use, or disclose sensitive personal data.\n We may collect or generate the following types of personal data about individuals through the Services:\n Usage, login credentials, and device information   concerning Users and Prospects connectivity, technical and aggregated usage data, such as user agent, IP addresses and approximate location based upon such IP addresses, device data (like type, OS, device id, browser version, locale and language settings), activity logs, session recordings, log-in credentials to the Services, the cookies and pixels installed or utilized on their device, and inferred or presumed data generated from their use of the Services; \n Information concerning our Customers, Users and Prospects contact and business details such as name, email, phone number, position, workplace and related business insights, our communications with such individuals (correspondences, sensory information including call","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" ”, and collectively with the Platform, the “ Services ”). ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"We use personal data as necessary for the performance of our Services (“ Performance of Contract ”); to comply with our legal and contractual obligations (“ Legal Obligation ”); and to support our legitimate interests in maintaining and improving our Services, e.g., in understanding how our Services are used and how our campaigns are performing, and gaining insights which help us dedicate our resources and efforts more efficiently; in marketing, advertising and selling our Services; providing customer service and technical support; and protecting and securing our Customers, Users, Prospects, ourselves and our Services (“ Legitimate Interests ”).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"high","description":"Our Customers are solely responsible for determining whether and how they wish to use our Platform, and for ensuring that all individuals using the Platform on the Customer’s behalf or at their request, as well as all individuals whose personal data may be included in Customer Data processed through the Platform, have been provided with adequate notice and given informed consent to the processing of their personal data, where such consent is necessary or advised, and that all legal requirements applicable to the collection, recording, use or other processing of data through our Platform are fully met by the Customer","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 8. DATA SECURITY ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" 1.4 Use Restrictions. Customer shall not use the Services in a manner that violates any applicable laws. Further, Customer shall not, and shall not allow or assist any Permitted User or third party to: (a) use the Services for non-business calls; (b) unless in accordance with the terms herein, grant third parties permission to use the Services, resell, transfer, pledge, lease, rent, or share Customer’s rights under this Agreement; (c) modify, remove or amend Gong’s name or logo, update, reproduce, duplicate, copy all or any part of the Services; (d) make the Services or content generated by the Services available to anyone other than Customer’s employees and consultants for use for its benefit as intended pursuant to this Agreement, or use the Services for the benefit of any entity other than Customer; (e)access or attempt to access any of Gong’s systems, programs or data that are not made available for public use, or attempt to bypass any of the Services’ security and traffic management devices; (f) use the Services for benchmarking or for developing a product which is competitive with any Gong product offering; (g) decompile, disassemble, or otherwise reverse engineer or attempt to reconstruct or discover any source code, object code or underlying ideas, structure, know-how, algorithms, file formats or programming or interoperability interfaces relevant to the Services or any software, documentation or data related to the Services by any means whatsoever; or (h) lease, distribute, license, sell, circumvent the usage limits, or otherwise commercially exploit the Services. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"Customer may not access or use the Services if it is a direct competitor of Gong.\n 1.5 Support. Gong uses commercially reasonable efforts to maintain the highest service availability. However, Gong cannot guarantee that the Services will operate in an uninterrupted or error-free manner. Gong performs service maintenance and uses commercially reasonable efforts to schedule system downtime during off-peak hours and to avoid service interruptions and delays. Gong will use commercially reasonable efforts to notify Customer in advance of any scheduled downtime. Gong will provide access to its Customer Support team weekdays from 6:00am to 6:00pm Pacific Time via an online portal.\n 1.6 Evaluation Services. Gong may offer the Services to Customer on an evaluation basis (“Evaluation Services”) until the earlier of: (a) the end of the applicable evaluation period; (b) the start date of any subscription to the Services that Customer purchases pursuant to an Order Form; or (c) any termination of the evaluation by Gong for any reason, or for no reason at all, by sending Customer a termination notice with immediate effect. THE EVALUATION SERVICES ARE PROVIDED “AS IS” FOR LIMITED EVALUATION PURPOSES ONLY.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"data_retention","value":"medium","description":"We retain personal data for as long as we deem it as reasonably necessary in order to maintain and expand our relationship and provide you with our Services and offerings; in order to comply with our legal and contractual obligations; or to protect ourselves from any potential disputes (i.e., as required by laws applicable to log-keeping, records and bookkeeping, and in order to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use), all in accordance with our data retention policy.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"medium","description":"Such additional information may be then retained by us for legal purposes (e.g., as proof of the identity of the person submitting the request, or proof of request fulfillment).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" We retain personal data for as long as we deem it as reasonably necessary in order to maintain and expand our relationship and provide you with our Services and offerings; in order to comply with our legal and contractual obligations; or to protect ourselves from any potential disputes (i.e., as required by laws applicable to log-keeping, records and bookkeeping, and in order to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use), all in accordance with our data retention policy.\n To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and the applicable legal requirements.\n If you have any questions about our data retention policy, please contact us by e-mail at [email protected] .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" 4. Data Retention ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" Cookies are small packets of information sent to your web browser, then returned each time your browser accesses the server that sent the cookie. There are two main types of Cookies:\n “Session Cookies” which are temporary and are removed when you close the browser \n “Persistent Cookies” these remain on your device for longer periods and are used, for example, to remember your log-in details for easier access to the Platform \n We use both types of cookies.\n Cookies help us to:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" 9.1 Termination. Either party may terminate this Agreement if the other party materially breaches its obligations hereunder, which default is incapable of cure or which, being capable of cure, has not been cured within 30 days after receipt of written notice from the non-defaulting party.\n 9.2 Refund or Payment upon Termination. If this Agreement is terminated by Customer in accordance with Section 9.1 above, Gong will refund Customer any prepaid fees covering the remainder of the term of all Order Forms after the effective date of termination. If this Agreement is terminated by Gong in accordance with Section 9.1 above, Customer will pay any unpaid fees covering the remainder of the term of all Order Forms to the extent permitted by applicable law. In no event will termination relieve Customer of its obligation to pay any fees payable to Gong for the period prior to the effective date of termination.\n 9.3 Surviving Provisions. The sections titled “Evaluation Services,” “Fees and Payment,” “Proprietary Rights and Licenses,” “Confidentiality,” “Disclaimers,” “Indemnification,” “Limitation of Remedies and Damages,” “Refund or Payment upon Termination,” “Surviving Provisions,” and “General” will survive any termination or expiration of this Agreement, and the section titled “Protection of Customer Data” will survive any termination or expiration of this Agreement for so long as Gong retains possession of Customer Data.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" 9.4 Effect of Termination. Upon termination or expiration of this Agreement for any reason whatsoever, all rights granted to Customer under this Agreement will immediately cease to exist and Customer shall immediately stop using the Services. Upon request by Customer made within 30 days after the effective date of termination or expiration of this Agreement, Gong will make Customer Data, including recorded calls, available to Customer for export or download as provided in the Documentation. After such 30-day period, Gong will have no obligation to maintain or provide any Customer Data, and as provided in the Documentation will thereafter delete or destroy all copies of Customer Data in its systems or otherwise in its possession or control, unless legally prohibited.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":" IMPORTANT, READ CAREFULLY: CUSTOMER’S USE OF AND ACCESS TO THE GONG REVENUE INTELLIGENCE™ PLATFORM (AND ANY ASSOCIATED SOFTWARE AND WEBSITES) AND PRODUCTS AND SERVICES DESCRIBED ON CUSTOMER’S ORDER FORM(S) (COLLECTIVELY, THE “SERVICES”) PROVIDED BY GONG.IO INC. AND ITS AFFILIATES (“GONG”) IS CONDITIONED UPON CUSTOMER’S COMPLIANCE WITH AND ACCEPTANCE OF THESE TERMS AND CONDITIONS, INCLUDING USE IN ACCORDANCE WITH THE CURRENT VERSION OF ANY SUPPORTING TECHNICAL DOCUMENTATION PROVIDED TO CUSTOMER BY GONG OR AVAILABLE ON GONG’S WEBSITES.\n BY ACCEPTING THIS AGREEMENT—WHETHER BY (1) CLICKING A BOX TO INDICATE ACCEPTANCE, (2) SIGNING AN ORDER FORM THAT REFERENCES THIS AGREEMENT, OR (3) USING THE EVALUATION SERVICES—THE CUSTOMER AGREES TO BE BOUND BY ITS TERMS. IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT IS DOING SO ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, THEY REPRESENT THAT THEY HAVE THE AUTHORITY TO BIND THAT ENTITY TO THESE TERMS AND CONDITIONS. IN SUCH CASES, \"CUSTOMER\" REFERS TO THE ENTITY. IF THE INDIVIDUAL DOES NOT HAVE THIS AUTHORITY OR DOES NOT AGREE TO THESE TERMS, THEY MUST NOT ACCEPT THIS AGREEMENT OR USE THE SERVICES.\n BY PURCHASING, USING, OR OTHERWISE ACCESSING ANY OF THE SERVICES, CUSTOMER EXPRESSLY AGREES TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL ORDER FORMS AND POLICIES INCORPORATED HEREIN BY REFERENCE (THE “AGREEMENT”). THE SERVICES ARE NOT AVAILABLE TO PERSONS WHO ARE NOT LEGALLY ELIGIBLE TO BE BOUND BY THESE TERMS.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":" 1.2.2 Separate Affiliate Ordering. Subject to the parties executing a mutually agreed upon Order Form, Customer Affiliates may purchase the Services, hosted on a separate instance, by signing an Order Form that references this Agreement directly with Gong, which will establish a new and separate agreement between the Customer Affiliate and the Gong entity signing such Order Form.\n 1.3 Customer Responsibilities. Customer will: (a) be responsible for Permitted Users’ compliance with this Agreement, Documentation and Order Forms; (b) be responsible for the accuracy, quality and legality of Customer Data, the means by which Customer acquired Customer Data, and Customer’s use of Customer Data with the Services; (c) use commercially reasonable efforts to prevent unauthorized access to or use of Services; and notify Gong promptly of any such unauthorized access or use; (d) use Services only in accordance with this Agreement, Documentation, Order Forms and applicable laws; and (e) comply with terms of service of any third-party applications with which Customer elects to use with the Services. Any use of the Services in breach of the foregoing by Customer or Permitted Users that in Gong’s judgment threatens the security, integrity or availability of the Services, may result in Gong’s immediate suspension of the Services; however, Gong will use commercially reasonable efforts under the circumstances to provide Customer with notice and an opportunity to remedy such violation or threat prior to any such suspension.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":" 3.1 Subscriptions. Unless otherwise provided in the applicable Order Form or Documentation: (a) the Services are purchased as subscriptions for the term stated in the applicable Order Form; (b) subscriptions for Services may be added during a subscription term at the same pricing as the underlying subscription pricing, prorated for the portion of that subscription term remaining at the time the subscriptions are added; and (c) any added subscriptions will terminate on the same date as the underlying subscriptions. Customer agrees that its purchases are not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by Gong regarding future functionality or features.\n 3.2 Term of Agreement. This Agreement commences on the date Customer first accepts it and continues until all subscriptions hereunder have expired or have been terminated.\n 3.3 Term of Subscriptions. The term of each subscription shall be as specified in the applicable Order Form. Except as otherwise specified in an Order Form, subscriptions will automatically renew for additional one-year periods unless either party gives the other written notice (email acceptable) at least 60 days before the end of the relevant subscription term. Except as expressly provided in the applicable Order Form, renewal of promotional or one-time priced subscriptions will be at Gong’s applicable list price in effect at the time of the applicable renewal. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"Notwithstanding anything to the contrary, any renewal in which subscription volume or subscription length for any Services has decreased from the prior term will result in re-pricing at renewal without regard to the prior term’s per-unit pricing.\n 3.4 Fees and Payment. All fees are as set forth on the Order Form and shall be paid by Customer within 30 days of the effective date of the Order Form, unless otherwise specified on such Order Form. Payment obligations are noncancelable and fees are non-refundable. Unless timely provided with a valid certificate of exemption or other evidence that items are not taxable, Gong will invoice Customer for all applicable taxes including, but not limited to, VAT, GST, sales tax, consumption tax and service tax. Customer will make all payments free and clear of, and without reduction for, any withholding or other taxes; any such taxes imposed on payments by Customer hereunder will be Customer’s sole responsibility. Any late payments shall be subject to a service charge equal to 1.0% per month of the amount due or the maximum amount allowed by law, whichever is less. If Customer believes that Gong has billed Customer incorrectly, Customer must contact Gong no later than 60 days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit. Customer is responsible for providing complete and accurate billing and contact information to Gong and notifying Gong of any changes to such information.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":" “Beta Services” means Gong services, feature or functionality that may be made available to Customer to try at its option at no additional charge or which is clearly designated as pre-release, beta, limited release, developer preview, non-production, or by a similar description. From time to time, Gong may make Beta Services available to Customer at a nominal fee or no charge. Customer may choose to try such Beta Services in its sole discretion. Beta Services are intended for evaluation purposes and not for production use, are not supported, and may be subject to supplemental terms. Beta Services are not considered “Services” under this Agreement; however, all restrictions, Gong’s reservation of rights and Customer’s obligations concerning the Services, and use of any Gong services shall apply equally to Customer’s use of Beta Services. Unless otherwise stated or communicated to Customer, any Beta Services trial period will expire upon the date that a version of the Beta Services becomes generally available. Gong may discontinue any Beta Services at any time in Gong’s sole discretion and may never make them generally available. Gong will have no liability for any harm or damage arising out of or in connection with Beta Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" We implement systems, applications and procedures designed to secure your personal data, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information. However, we cannot guarantee that our Services will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.\n To learn more, please visit https://www.gong.io/trust-center/security/ .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" 6.1 Gong Indemnification. Gong shall: (a) defend Customer and its shareholders, directors, officers, employees, successors and assigns (collectively, the “Customer Indemnitees”) from and against any claim by a third party alleging that the technology underlying the Services, when used as authorized under this Agreement, directly infringes such third party’s copyright, U.S. patent, or trademark; and (b) in relation to such claim, indemnify and hold harmless the Customer Indemnitees from any damages and costs finally awarded or agreed to in settlement by Gong (includingreasonable attorneys’ fees). If Customer’s use of the Services is, or in Gong’s opinion is likely to be, enjoined due to the type of infringement specified above, if required by settlement, or if Gong determines such actions are reasonably necessary to avoid material liability, Gong may, in its sole discretion: (i) substitute substantially functionally similar products or services; (ii) procure for Customer the right to continue using the Services; or if (i) and (ii) are not commercially reasonable, (iii) terminate the Agreement and refund to Customer the fees paid by Customer for the portion of the subscription term which was paid by Customer but not rendered by Gong. The foregoing indemnification obligation of Gong shall not apply: (1) if the Services are modified by any party other than Gong, but solely to the extent the alleged infringement is caused by such modification; (2) the Services are combined with other services or processes not authorized by Gong, but solely to the extent the alleged infringement is caused by such combination; (3) to any unauthorized use of the Services; (4) to any action arising as a result of Customer Data or any third-party components contained within or operating with the","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" Services; or (5) if Customer settles or makes any admissions with respect to a claim without Gong’s prior written consent. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" 3.5 Suspension of Service and Acceleration. If any charge owing by Customer is 30 days or more overdue (or 10 or more days overdue in the case of amounts Customer has authorized Gong to charge to Customer’s credit card), Gong may, without limiting its other rights and remedies, accelerate Customer’s unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend Services until such amounts are paid in full, provided that, other than for customers paying by credit card or direct debit whose payment has been declined, Gong will give Customer at least 10 days’ prior notice that its account is overdue, before suspending services to Customer.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" 5.1 Representations. Each of Customer and Gong represent to the other that: (a) it has the full corporate right, power and authority to enter into, and perform its obligations under, this Agreement; (b) the execution of this Agreement, and the performance of its obligations herein, does not and will not violate any other agreement to which it is a party; and (c) this Agreement constitutes its legal, valid and binding obligation.\n 5.2 Warranties. Gong warrants that during an applicable subscription term: (a) this Agreement, the Order Forms and the Documentation will accurately describe the applicable security measures for protection of the security, confidentiality and integrity of Customer Data, in all material respects; (b) Gong will not materially decrease the overall security of the Services; (c) the Services will perform in accordance with the applicable Documentation, in all material respects; and (d) Gong will not materially decrease the overall functionality of the Services. For any breach of a warranty above, Customer’s exclusive remedies are those described in termination and refund of payment provisions in Section 9.2 below.\n 5.3 Disclaimers. EXCEPT AS EXPRESSLY PROVIDED ABOVE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GONG EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"WITHOUT LIMITING THE ABOVE, GONG MAKES NO REPRESENTATION OR WARRANTY WHATSOEVER WITH RESPECT TO: (A) THE SERVICES MEETING CUSTOMER’S REQUIREMENTS, OR BEING UNINTERRUPTED, CONTINUOUS, TIMELY, OR ERROR OR VIRUS FREE; (B) WHETHER CUSTOMER’S USE OF THE SERVICES OR CUSTOMER DATA WILL GENERATE ANY RESULTS OR CONSEQUENCES; OR (C) WHETHER CUSTOMER’S USE OF THE SERVICES IS LAWFUL IN ANY PARTICULAR JURISDICTION.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" 6. INDEMNIFICATION ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"This Section 6.1 sets forth Gong’s sole liability and Customer’s sole and exclusive remedy with respect to any claim of intellectual property infringement.\n 6.2 Customer Indemnification. Customer shall: (a) defend Gong and its shareholders, directors, officers, employees, successors and assigns (collectively, the “Gong Indemnitees”) from and against any claim by a third party alleging that the Customer Data, or Customer’s use of the Services in breach of this Agreement infringes or misappropriates such third party’s intellectual property rights or violates applicable laws; and (b) in relation to such claim, indemnify and hold harmless the Gong Indemnitees from any damages and costs finally awarded or agreed to in settlement by Customer (including reasonable attorneys’ fees).\n 6.3 Procedures. The obligations of each indemnifying party are conditioned upon receiving from the party seeking indemnification: (a) prompt written notice of the claim (but in any event notice in sufficient time for the indemnifying party to respond without prejudice); (b) the exclusive right to control and direct the investigation, defense and settlement (except that the indemnifying party may not settle any claim unless it unconditionally releases indemnified party of all liability) of such claim; and (c) all reasonable assistance of the indemnified party, at indemnifying party’s expense.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" 7. LIMITATION OF REMEDIES AND DAMAGES ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" 7.1 Limitation of Liability. EXCEPT FOR LIABILITIES ARISING FROM A PARTY’S INDEMNIFICATION OBLIGATIONS UNDER SECTION 6 (INDEMNIFICATION), EACH PARTY’S AGGREGATE LIABILITY TO THE OTHER PARTY ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES WILL NOT EXCEED THE FEES ACTUALLY RECEIVED BY GONG FROM CUSTOMER FOR THE SERVICES UNDER THE APPLICABLE ORDER FORM IN THE TWELVE MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY. THE FOREGOING LIMITATION WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, BUT WILL NOT LIMIT CUSTOMER’S OR ITS AFFILIATES’ PAYMENT OBLIGATIONS UNDER THE “FEES AND PAYMENT” SECTION ABOVE.\n 7.2 Exclusion of Consequential and Related Damages. TO THE FULLEST EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES WILL A PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, IN EACH CASE, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND ARE FUNDAMENTAL ELEMENTS OF THE BARGAIN BETWEEN THE PARTIES.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" Customer acknowledges that any use of the Services contrary to this Agreement, or any transfer, sublicensing, copying or disclosure of technical information or materials related to the Services, may cause irreparable injury to Gong, its affiliates, suppliers and any other party authorized by Gong to resell, distribute, or promote the Services (“Resellers”), and, under such circumstances Gong, its affiliates, suppliers and Resellers will be entitled to equitable relief, without posting bond or other security, including, but not limited to, preliminary and permanent injunctive relief.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":" 4. CONFIDENTIAL INFORMATION ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":" 4.1 Confidentiality. Each party hereto acknowledges that the Confidential Information of the disclosing party constitutes valuable confidential and proprietary information. Each party will: (a) hold the Confidential Information of the other party in confidence; (b) not disclose to any other person or use such Confidential Information or any part thereof, except in connection with the limited purpose of performing its obligations pursuant to the terms of this Agreement and except if compelled to do so under applicable law and has delivered a written notice to that effect to the disclosing party and taken all reasonable steps to avoid the disclosure of such Confidential Information; and (c) use at least the same degree of care with respect to the other party’s Confidential Information as it uses to avoid the unauthorized use, disclosure or dissemination of its own Confidential Information of a similar nature, but not less than reasonable care. Each party will disclose the other party’s Confidential Information, to the extent such disclosure is permitted under the terms of this Agreement, to its employees and agents on a “need to know” basis; provided in each case that such employees and agents are bound by confidentiality obligations similar to those in this Agreement.\n “Confidential Information” means any proprietary information, trade secret and other information, which is disclosed by a party to the other party, whether tangible or intangible, including, but not limited to, the terms of this Agreement and information relating to the Services, technical and financial information and any improvements, enhancements, product specifications and plans, technical data, know-how, show-how, techniques, algorithms, routines, compositions, processes, formulas, methods, designs,","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":" design rules, drawings, flow charts, samples, inventions (whether reduced to practice or not), discoveries, concepts, ideas, past, current and planned research, development or experimental work, hardware, software (object code and source code), databases, systems, structures, architectures, current and planned distribution methods and processes, customer lists, current and anticipated customer requirements, price lists and market studies, provided that it is identified as confidential at the time of disclosure or should be reasonably known by the receiving party to be Confidential Information due to the nature of the information disclosed and the circumstances surrounding the disclosure. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":"Confidential Information does not include information which: (a) is or becomes publicly known through no act or omission of the receiving party; (b) was in the receiving party’s lawful possession prior to the disclosure; (c) is rightfully disclosed to the receiving party by a third party without restriction on disclosure; or (d) is independently developed by the receiving party, which independent development can be shown by written evidence.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"At times, we may collect personal data about an individual from other sources and third parties (such as our Customers and Service Providers), even before our first direct interaction.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"Service Providers : We engage selected third-party companies and individuals to perform services on our behalf or complementary to our own. Such service providers may include hosting and server co-location services, communications and content delivery networks (CDNs), data security services, on-site security services (e.g., CCTV), billing and payment processing services, fraud detection and prevention services, Gong Academy exam monitoring services, web and product analytics, e-mail distribution and monitoring services, session or activity recording services, remote access services, content transcription and analysis services, our website chat feature, performance measurement, data optimization and marketing services, social and advertising networks, content and data enrichment providers, event production and hosting services, e-mail, voicemails, support, enablement and customer relation management systems, and our legal, financial and compliance advisors (collectively, “ Service Providers ”). Our Service Providers may have access to personal information, depending on each of their specific roles and purposes in facilitating and enhancing our Services, and may only use the data as determined in our agreements with them.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"Gong Subsidiaries and Affiliated Companies : We may share personal data internally within our group, for the purposes described in this Privacy Policy. In addition, should Gong or any of its subsidiaries or affiliates undergo any change in control or ownership, including by means of merger, acquisition or purchase of substantially all or part of its assets, personal data may be shared with or transferred to the parties involved in such an event. We may disclose personal data to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal data may also be disclosed in the event of insolvency, bankruptcy or receivership.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"Gong is the “data processor” of Customer Data, which we process on behalf of our Customer (who is the “data controller” of such data); and our Service Providers who process such Customer Data on our behalf are the “sub-processors” of such data.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Protecting Rights and Safety : We may share personal data with others if we believe in good faith that this will help protect the rights, property or personal safety of Gong, any of our Users or Customers, or any members of the public.\n Gong Subsidiaries and Affiliated Companies : We may share personal data internally within our group, for the purposes described in this Privacy Policy. In addition, should Gong or any of its subsidiaries or affiliates undergo any change in control or ownership, including by means of merger, acquisition or purchase of substantially all or part of its assets, personal data may be shared with or transferred to the parties involved in such an event. We may disclose personal data to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal data may also be disclosed in the event of insolvency, bankruptcy or receivership.\n For the avoidance of doubt, Gong may share personal data in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so, or if we have successfully rendered such data non-personal, non-identifiable and anonymous. We may transfer, share or otherwise use non-personal and non-identifiable data at our sole discretion and without the need for further approval.\n For the purposes of the CCPA, in the past 12 months, we may have disclosed the following categories of Personal Information, as defined in the CCPA: identifiers; customer record information; internet or other electronic network activity information; professional or employment-related information; geolocation data; commercial information; inferences; and audio, electronic and visual information to Service Providers, partnerships, service integrations, Gong subsidiaries and","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" 5. Data Disclosure ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" We disclose personal data in the following ways:\n Service Providers : We engage selected third-party companies and individuals to perform services on our behalf or complementary to our own. Such service providers may include hosting and server co-location services, communications and content delivery networks (CDNs), data security services, on-site security services (e.g., CCTV), billing and payment processing services, fraud detection and prevention services, Gong Academy exam monitoring services, web and product analytics, e-mail distribution and monitoring services, session or activity recording services, remote access services, content transcription and analysis services, our website chat feature, performance measurement, data optimization and marketing services, social and advertising networks, content and data enrichment providers, event production and hosting services, e-mail, voicemails, support, enablement and customer relation management systems, and our legal, financial and compliance advisors (collectively, “ Service Providers ”). Our Service Providers may have access to personal information, depending on each of their specific roles and purposes in facilitating and enhancing our Services, and may only use the data as determined in our agreements with them.\n Partnerships : We engage selected business and channel partners, resellers, distributors and providers of professional services related to our Services, which allow us to explore and pursue growth opportunities by facilitating a stronger local presence and tailored experiences for our Customers, Users and Prospects. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"In such instances, we may share relevant contact, business and usage details with the respective partner, to allow them to engage with those entities and individuals for such purposes. If you directly engage with any of our partners, please note that any aspect of that engagement which is not directly related to the Services and directed by Gong is beyond the scope of Gong’s Terms and Conditions and Privacy Policy, and may therefore be covered by the partner’s terms and privacy policy.\n Service Integrations : You may choose to use a third-party service to integrate with our Services, for example, to upload or retrieve personal data to or from the Services, or to enrich the data you have processed on either service or enhance your usage thereof (provided that such integration is supported by our Services). The provider of this integrated third-party service may receive certain relevant data about or from your account on the Services, or share certain relevant data from your account on the third-party provider’s service with our Services, depending on the nature and purpose of such integration. This could include your Customer Data and/or User Data. Note that we do not receive or store your passwords for any of these third-party services (but do typically require your API key to integrate with them).\n Event Sponsors : If you attend an event or webinar organized by us, or download or access an asset on our Sites related to such an event, webinar or other activity involving third-party sponsors or presenters, we may share your personal data with them. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"If required by applicable law, you may consent to such sharing via the registration form or by allowing your attendee badge to be scanned at a sponsor booth. In these circumstances, your personal data will be subject to the sponsors’ privacy statements. If you do not wish for your personal data to be shared, you may choose to not opt-in via event/webinar registration or elect to not have your badge scanned, or you can opt-out in accordance with Section   ‎ 9 below;\n Business Customers : Our Customers have access to personal data we process on their behalf in our capacity to them as a “processor” or a “service provider.”\n Gong Visioneer Community : When you participate in Gong’s Visioneer Community, your profile information, posts, and interactions are visible to other community members. You can control certain privacy settings within the Gong Visioneer Community site, but any information you share in community spaces may be viewed by other Users and visitors.\n Legal Compliance : We may disclose or allow government and law enforcement officials access to your personal data, including personal data contained in CCTV footage, in response to a subpoena, search warrant or court order (or similar requirement), or in compliance with applicable laws and regulations. Such disclosure or access may occur if we believe in good faith that: (a) we are legally compelled to do so; (b) disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing; or (c) such disclosure is required to protect our legitimate business interests, including the security or integrity of our products and services.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" affiliated companies, for legal compliance, or to protect rights and safety. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" We use the web analytics tool Google Analytics. This tool helps us understand users’ behavior on our Services, including by tracking page content, and click/touch, movements, scrolls and keystroke activities. Further information about Google Analytics’ privacy practices is available at: www.google.com/policies/privacy/partners. Further information about your option to opt-out of this analytics service is available at: https://tools.google.com/dlpage/gaoptout.\n You can manage your cookie preferences (depending on your location and activities on our Services):\n Through the “Your Privacy Choices” link available on our website.  \n By adjusting your browser settings to accept, block, or delete cookies. \n If you choose to opt-out of certain cookies, this will typically generate a new cookie which will preserve your choice and indicate it to our Services in your next visits so that the cookies you opted-out of will not be utilized.\n You can also manage your cookies preferences, and accept, remove or entirely block cookies, through your browser settings. Certain web browsers may transmit “Do Not Track” signals to websites with which the browser communicates. However, due to differences in how web browsers interpret this feature and send those signals, and lack of standardization, we currently do not respond to such “Do Not Track” signals.\n If you get a new device, install a new browser, or clear or change your existing cookies, you may need to opt out again, because the previous opt-outs may be reset.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" Under some US data protection laws, like the CCPA, our disclosure of certain internet activity and device information with third parties through cookies on our website may be considered a “sale” or “sharing” of personal information. We do so in pursuit of the business and commercial purposes described in Section 2 above.\n For the purposes of the CCPA, in the last 12 months we may have “sold” or “shared” Internet or other electronic network activity information, Geolocation data, Commercial information, and Inferences with our analytics and advertising Service Providers. Gong has not knowingly sold or shared the personal information of individuals under the age of 16.\n If you access our Sites, from California, you can opt out of all Cookies that may result in a “sale” and/or “sharing” of your personal information in the following ways:\n Click the “ Your Privacy Choices ” button (on our website’s footer), move the toggle switch next to “Share or Sale of Personal Information” to grey (disabled), then click the “Confirm my Choices” button.  \n If you visit us from a different device or browser, or clear cookies, then you need to return to this screen to re-select your preferences. \n Set the Global Privacy Control (GPC) for each participating browser system that you use to opt out of the use of third-party Advertising or other relevant cookies (instructions on how to download and use GPC are available here ).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"Event Sponsors : If you attend an event or webinar organized by us, or download or access an asset on our Sites related to such an event, webinar or other activity involving third-party sponsors or presenters, we may share your personal data with them. If required by applicable law, you may consent to such sharing via the registration form or by allowing your attendee badge to be scanned at a sponsor booth. In these circumstances, your personal data will be subject to the sponsors’ privacy statements.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"high","description":"For the purposes of the CCPA, in the last 12 months we may have “sold” or “shared” Internet or other electronic network activity information, Geolocation data, Commercial information, and Inferences with our analytics and advertising Service Providers.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"We may have disclosed identifiers and customer record information to event sponsors. Through participation in the Gong Visioneer Community, you may disclose identifiers and customer record information. We disclose Personal Information in pursuit of the business and commercial purposes described in Section 2 above.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"We and our authorized Service Providers (defined below) maintain, store and process personal data in the United States of America, Europe, Israel, and other locations, as reasonably necessary for the proper performance and delivery of our Services, or as may be required by law.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"We do not monitor, review, or endorse the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal data. This Privacy Policy only applies to our Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"Gong is both a “data controller” and “data processor” of User Data. Such data is processed by Gong for its own purposes (as described in Section 2 above), as an independent ‘controller’; whilst those certain portions of it which are included in Customer Data will be processed by us on our Customer’s behalf, as a ‘processor’.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"Partnerships : We engage selected business and channel partners, resellers, distributors and providers of professional services related to our Services, which allow us to explore and pursue growth opportunities by facilitating a stronger local presence and tailored experiences for our Customers, Users and Prospects. In such instances, we may share relevant contact, business and usage details with the respective partner, to allow them to engage with those entities and individuals for such purposes.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" 8.1 Protection of Customer Data. The terms of the Gong Data Processing Addendum (“DPA”) are hereby incorporated by reference and govern Gong’s Processing of Personal Data included in Customer Data. For clarity, with respect to data privacy and data protection obligations (including compliance with applicable Data Protection Laws), the DPA exclusively controls and will prevail over this Agreement in the event of any conflict. Third-party users of the Services may view the terms of Gong Privacy Policy at www.gong.io/privacy-policy/.\n 8.2 Data Maintenance and Backup Procedures. In the event of any loss or corruption of Customer Data, Gong shall use its commercially reasonable efforts to restore the lost or corrupted Customer Data from the latest backup of such Customer Data maintained by Gong. Gong shall not be responsible for any loss or corruption of Customer Data caused by Customer or any third party.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"ambiguous","description":"Accordingly, Gong processes Customer Data strictly in accordance with our Customer’s reasonable instructions and as further stipulated in our Data Processing Addendum and other commercial agreements with such Customer.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"low","description":"Gong has appointed Mr. Aner Rabinovitz of PrivacyTeam Ltd. as our Data Protection Officer (DPO), for monitoring and advising on Gong’s ongoing privacy compliance and serving as a point of contact on privacy matters for data subjects and supervisory authorities.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"medium","description":"We and our authorized Service Providers (defined below) maintain, store and process personal data in the United States of America, Europe, Israel, and other locations, as reasonably necessary for the proper performance and delivery of our Services, or as may be required by law.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" Gong.io Inc. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) regarding the processing of personal data received from the European Union in reliance on the EU-U.S. DPF, and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF.\n Gong.io Inc. has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) regarding the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.\n If there is any conflict between the terms in this policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern for personal data transferred under the DPF. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/ .\n For data transfers from the EEA, Switzerland or the UK to countries which are not considered to be offering an adequate level of data protection, we and the relevant data exporters and importers have entered into Standard Contractual Clauses as approved by the European Commission, FDPIC and UK Information Commissioner’s Office (ICO). You can obtain a copy of these clauses by contacting us as indicated in Section ‎11 below.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" Individuals have rights concerning their personal data. Please contact us by e-mail at: [email protected] if you wish to exercise your privacy rights under any applicable law, including but not limited to the EU or UK General Data Protection Regulation (GDPR), the Brazilian Data Protection Act (LGPD), the CCPA, or the Swiss Federal Act on Data Protection (FADP). Such rights may include – to the extent applicable – the right to know/request access to (specific pieces of personal data collected; categories of personal data collected; categories of sources from whom the personal data was collected; purpose of collecting personal data; categories of third parties with whom we have shared personal data), to request rectification or erasure of your personal data held with Gong, or to restrict or object to such personal data processing (including the right to direct us not to sell or share your personal data to third parties now or in the future, as described below), or to port such personal data, and you have the right not to receive discriminatory treatment for exercising your privacy rights (each to the extent available to you under the laws which apply to you). If you are a GDPR-protected individual, you also have the right to lodge a complaint with the relevant supervisory authority in the EU or the UK, as applicable. If you are an LGPD-protected individual, you also have the rights to confirmation of existence of processing; to request review of decisions made solely based on automatic decisions that affect your interests; to lodge a complaint with the supervisory authority and with consumer protection authorities in Brazil.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" To the extent applicable to you, you may also designate an authorized agent, in writing or through a power of attorney, to request to exercise your privacy rights on your behalf. The authorized agent may submit a request to exercise these rights by emailing us.\n Please note that when you or an authorized agent ask us to exercise any of your rights under this policy or applicable law, we may need to ask you to provide us certain credentials to make sure that you are who you claim you are, to avoid disclosure to you of personal data related to others and to ask you to provide further information to better understand the nature and scope of data that you request to access. We will not fulfill any request unless you have provided sufficient information that enables us to reasonably verify that you are the individual about whom we collected the personal data. If your request relates to personal data that is processed on our Customer’s behalf, as their “data processor” or “service provider” (as further explained in Section 10 below), then the Customer exclusively determines how such data is processed, as well as if and how your request should be handled – so we advise that you submit your request directly to them. If such data is processed on behalf of one of our Customers, we will forward your request to such Customer for their further handling. Such additional information may be then retained by us for legal purposes (e.g., as proof of the identity of the person submitting the request, or proof of request fulfillment).\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" We may redact from the data which we will make available to you, any personal data or confidential information related to others.\n In compliance with the EU-U.S. DPF, and the UK Extension of the EU-U.S. DPP and the Swiss-U.S. DPF Principles, we commit to resolve complaints about our collection or use of your Personal Information. EEA, UK and Swiss individuals with inquiries or complaints regarding our Data Privacy Framework compliance should submit inquiries to [email protected] . If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, Gong.io, Inc. has further committed to cooperate with EU Data Protection Authorities (DPAs), the UK Information Commissioner Office (UK ICO), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) to independently address complaints that we have been unable to resolve.\n Please note that under certain conditions (as described under the DPF Principles that Gong.io Inc. adheres to), you can invoke a binding arbitration by delivering a notice to us via [email protected] . Please also note that Gong.io Inc. is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":"If you believe that we might have any such data, please contact us by e-mail at [email protected] .\n Data Protection Officer : Gong has appointed Mr. Aner Rabinovitz of PrivacyTeam Ltd. as our Data Protection Officer (DPO), for monitoring and advising on Gong’s ongoing privacy compliance and serving as a point of contact on privacy matters for data subjects and supervisory authorities. If you have any comments or questions regarding our Privacy Policy, if you have any concerns regarding your Privacy, or if you wish to make a complaint about how your personal data is being processed by Gong, you can contact [email protected] or our DPO at [email protected] .\n EU and UK Representative : Gong has appointed Prighter Group with its local partners as our privacy representative and your point of contact for the European Union (EU) and the United Kingdom (UK). Prighter gives you an easy way to exercise your privacy-related rights (e.g., requests to access or erase personal data). If you want to contact us via our representative, Prighter, or make use of your data subject rights, please visit the following site: https://app.prighter.com/portal/19799398593 . You may also contact us by email at [email protected] .\n Database Controller : For the purposes of Israel’s Protection of Privacy Law, Gong.io Inc. serves as the “Database Controller” responsible for personal data processed in connection with our Services and can be contacted at [email protected] .\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" We and our authorized Service Providers (defined below) maintain, store and process personal data in the United States of America, Europe, Israel, and other locations, as reasonably necessary for the proper performance and delivery of our Services, or as may be required by law.\n While privacy laws may vary between jurisdictions, Gong is committed to protect personal data in accordance with this Privacy Policy and customary industry standards, and such appropriate lawful mechanisms and contractual terms requiring adequate data protection, regardless of any lesser legal requirements that may apply in the jurisdiction to which such data is transferred.\n Gong.io Ltd., our parent company, is headquartered in Israel, a jurisdiction which is considered by the European Commission, the Swiss Federal Data Protection and Information Commissioner (FDPIC), and the UK Secretary of State to be offering an adequate level of protection for the personal data of residents of the European Economic Area (“EEA”), Switzerland and the UK, respectively. We transfer personal data from the EEA, Switzerland and the UK to Israel on this basis.\n Gong.io Inc., our US subsidiary, complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce and will be further liable in cases of onward transfers of your personal data to third parties (including our Service Providers).\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" 3. Data Location ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"low","description":"Gong.io Inc., our US subsidiary, complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce and will be further liable in cases of onward transfers of your personal data to third parties (including our Service Providers).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"low","description":"For data transfers from the EEA, Switzerland or the UK to countries which are not considered to be offering an adequate level of data protection, we and the relevant data exporters and importers have entered into Standard Contractual Clauses as approved by the European Commission, FDPIC and UK Information Commissioner’s Office (ICO). You can obtain a copy of these clauses by contacting us as indicated in Section ‎11 below.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" Contacting Us : If you have any comments or questions regarding our Privacy Policy, or if you have any concerns regarding your personal data held with us, please contact Gong’s support at [email protected] or our Data Protection Officer at [email protected] .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"low","description":"Gong has appointed Prighter Group with its local partners as our privacy representative and your point of contact for the European Union (EU) and the United Kingdom (UK). Prighter gives you an easy way to exercise your privacy-related rights (e.g., requests to access or erase personal data). If you want to contact us via our representative, Prighter, or make use of your data subject rights, please visit the following site: https://app.prighter.com/portal/19799398593 .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"medium","description":"Please note that under certain conditions (as described under the DPF Principles that Gong.io Inc. adheres to), you can invoke a binding arbitration by delivering a notice to us via [email protected] .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"medium","description":"For the purposes of Israel’s Protection of Privacy Law, Gong.io Inc. serves as the “Database Controller” responsible for personal data processed in connection with our Services and can be contacted at [email protected] .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" Updates and Amendments : We may update and amend this Privacy Policy from time to time by posting an amended version on our Services. If we do, we will update the “effective date” at the bottom. The amended version will be effective as of the date it is published. We will provide prior notice if we believe that the changes involved materially alter your rights, via any of the communication means available to us or via the Services. After such notice period, if you continue to use our Services, the amendments will be deemed accepted by you.\n External Links : Our Services may contain links to third-party websites, services, or applications that are not owned, operated, or controlled by Gong. We are not responsible for the privacy practices, policies, or content of such third parties. We do not monitor, review, or endorse the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal data. This Privacy Policy only applies to our Services.\n Children : Our Services are not designed to attract children under the age of 16. We do not knowingly collect personal data from children and do not wish to do so. If we learn that a person under the age of 16 is using the Services, we will attempt to prohibit and block such use and will make our best efforts to promptly delete any personal data stored with us with regard to such child. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"low","description":"Gong.io, Inc. has further committed to cooperate with EU Data Protection Authorities (DPAs), the UK Information Commissioner Office (UK ICO), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) to independently address complaints that we have been unable to resolve.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9f76904ff1390dfc9742084825d9f85404a9e6018fd297eb30a36ef039b8b4f4"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/privacy-policy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" 13.1 Assignment. This Agreement will bind and inure to the benefit of each party’s permitted successors and assigns. Neither party may assign this Agreement except upon the advance written consent of the other party, except that either party may assign this Agreement in connection with a merger, reorganization, acquisition or other transfer of all or substantially all of such party’s assets or voting securities. Notwithstanding the foregoing, if a party is acquired by, sells substantially all of its assets to, or undergoes a change of control in favor of, a direct competitor of the other party, then such other party may terminate this Agreement upon written notice. In the event of such a termination, Gong will refund Customer any prepaid fees covering the remainder of the term of all subscriptions for the period after the effective date of such termination. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties, their respective successors and permitted assigns.\n 13.2 Severability. If any provision of this Agreement is adjudged by a court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited to the minimum extent necessary so that this Agreement shall otherwise remain in effect.\n 13.3 Governing Law; Jurisdiction and Venue. Excluding conflict of laws rules, this Agreement shall be governed by and construed under the laws of the State of California, U.S.A. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the competent federal and state courts in San Francisco, California. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act, as currently enacted by any jurisdiction or as may be codified or amended from time to time by any jurisdiction, do not apply to this Agreement. EACH PARTY WAIVES ANY OBJECTION (ON THE GROUNDS OF LACK OF JURISDICTION, FORUM NON CONVENIENS OR OTHERWISE) TO THE EXERCISE OF SUCH JURISDICTION OVER IT BY ANY SUCH COURTS.\n 13.4 Attorneys’ Fees and Costs. The prevailing party in any action to enforce this Agreement will be entitled to recover its reasonable attorneys’ fees and costs in connection with such action.\n 13.5 Marketing. Customer grants Gong the right to use its company name and logo as a reference for marketing or promotional purposes on Gong’s website and in other public or private communications or disclosures with its existing or potential customers and investors, subject to Customer’s standard trademark usage guidelines as provided to Gong from time to time. Customer may send an email Gong at [email protected] if it does not wish to be used for marketing or promotional purposes.\n 13.6 Notice. All notices to Gong shall be valid only if sent via pre-paid first class certified mail or overnight courier to Gong attn: Chief Legal Officer, P.O. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"Box 190250, San Francisco, CA 94119 or [email protected] , or such other address for notification authorized by Gong. Notices relating to payments must be sent to [email protected] . Gong may give notice applicable to the Gong software as a service customer base by means of a general notice through the Gong portal for the Gong Services, and notices specific to Customer by electronic mail to Customer e-mail address on record in Gong account information or by written communication sent by first class mail or pre-paid post to the most recent Customer address provided by Customer to Gong. Customer’s current address shall be the address provided on the Order Form.\n 13.7 Amendments; Waivers. No supplement, modification, or amendment of this Agreement shall be binding, unless executed in writing by a duly authorized representative of each party to this Agreement. No waiver will be implied from conduct or failure to enforce or exercise rights under this Agreement, nor will any waiver be effective unless in a writing signed by a duly authorized representative on behalf of the party claimed to have waived. No provision of any purchase order or other business form employed by Customer, including any electronic invoicing portals and vendor registration processes, will supersede the terms and conditions of this Agreement, and any such document relating to this Agreement shall be for administrative purposes only and shall have no legal effect.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" 13.8 Entire Agreement. This Agreement (including mutually agreed exhibits or attachments) is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements and communications relating to the subject matter of this Agreement.\n 13.9 Force Majeure. Neither party shall be liable to the other for any delay or failure to perform any obligation under this Agreement (except for a failure to pay fees) if the delay or failure is due to unforeseen events which occur after the signing of this Agreement and which are beyond the reasonable control of such party, such as a strike, blockade, war, act of terrorism, riot, natural disaster, failure or diminishment of power or telecommunications or data networks or services, or refusal of a license by a government agency.\n 13.10 Limitation of Claims . Any claim or cause of action arising out of or related to use of the Services or this Agreement must be filed within two years after such claim or cause of action arose, or be forever barred.\n 13.11 Third Party Beneficiaries. No third party is intended to be a beneficiary of this Agreement entitled to enforce its terms directly.\n 13.12 Independent Contractors. The parties to this Agreement are independent contractors. There is no relationship of partnership, joint venture, employment, franchise or agency created hereby between the parties. Neither party will have the power to bind the other or incur obligations on the other party’s behalf without the other party’s prior written consent.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" 13.13 Government End-Users. The Services are based upon commercial computer software. If the user or subscriber of the Services is an agency, department or other entity of the United States Government, the use, duplication, reproduction, release, modification, disclosure or transfer of the Services, or any related documentation of any kind, including technical data and manuals, is restricted by a license agreement or by this Agreement in accordance with Federal Acquisition Regulation 12.212 for civilian purposes and Defense Federal Acquisition Regulation Supplement 227.7202 for military purposes. The Services were developed fully at private expense. All other use is prohibited.\n 13.14 Export Control. In its use of the Services, Customer agrees to comply with all export and import laws and regulations of the United States and other applicable jurisdictions.Without limiting the foregoing, (a) Customer represents and warrants that it is not listed on any U.S. government list of prohibited or restricted parties or located in (or a national of) a country that is subject to a U.S. government embargo or that has been designated by the U.S. government as a “terrorist supporting” country, and (b) Customer shall not (and shall not permit any of its Permitted Users or others to) access or use the Services in violation of any U.S. export embargo, prohibition or restriction.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"8283de3f94c77b7596052dd06ad65a5dfceb43a6128c086044552d7a6877a05b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.gong.io/legal/terms-and-conditions"}]}]}}