{"platform":"Otter.ai","slug":"otter-ai","category":"Workflow & Automation","website":"https://otter.ai","risk_rating":"high","verification":"fully_verified","corpus_status":"corpus_complete","canonical":"https://aipolicycompare.com/platform/otter-ai","machine_url":"https://aipolicycompare.com/api/machine/platform/otter-ai","findings_count":260,"findings":[{"surface":"prompt_ownership","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the Service (“ Feedback ”), then you hereby grant Otter.ai an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services.","caution":"Any feedback or suggestions you provide are licensed to Otter.ai on a perpetual, irrevocable, royalty-free basis for any purpose, including building new products. Users effectively lose all control over submitted feedback.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=If%20you%20choose%20to,other%20products%20and%20services.","char_start":13455,"char_end":13848}},{"surface":"prompt_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 9.1 User Content Generally . Certain features of the Service may permit users to upload content to the Service (including by syncing your account with Third Party Accounts as further described in Section 9.1), including voice recordings, audio recordings, data, text, photographs, and other types of works (“ User Content ”), and to otherwise publish User Content on the Service. To the extent you desire to use the Service in connection with materials or information located on your Zoom, Dropbox, or other third-party accounts (collectively, “ Third Party Accounts ”), you hereby grant Otter.ai permission to access the Third Party Accounts in connection with Otter.ai’s provision of the Service. As between you and Otter.ai, you retain any copyright and other proprietary rights that you may hold in the User Content that you post to the Service.\n 9.2 Voice Recordings . The Service may provide a feature that allows you to record individual conversations and/or upload recorded conversations. The laws regarding the notice and notification requirements of such recorded conversations vary by location. You acknowledge and agree that you are solely responsible for providing any notices to, and obtaining consent from, individuals in connection with any recordings as required under applicable law.\n 9.3 Limited License Grant to Otter.ai . Customer retains all ownership rights to the User Content processed using the service.  You grant Otter.ai a worldwide, non-exclusive, royalty-free, fully paid right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify, export, process, transform, and distribute your User Content, in whole or in part, in any media formats and through any media channels now known or hereafter developed in a manner that","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%209.1%20User%20Content,in%20a%20manner%20that","char_start":16503,"char_end":18303}},{"surface":"prompt_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" a. you are the creator and owner of the User Content, or have the necessary licenses, rights, consents, and permissions to authorize Otter.ai and users of the Service to use and distribute your User Content as necessary to exercise the licenses granted by you in this Section, in the manner contemplated by Otter.ai, the Service, and these Terms;","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20a.%20you%20are,Service%2C%20and%20these%20Terms%3B","char_start":20271,"char_end":20618}},{"surface":"prompt_ownership","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" is under your control. ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20is%20under%20your%20control.%20","char_start":18303,"char_end":18327}},{"surface":"output_ownership","risk":"low","confidence":"low","tier":"All","verified":true,"quote":"As between you and Otter.ai, you retain any copyright and other proprietary rights that you may hold in the User Content that you post to the Service.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=As%20between%20you%20and,post%20to%20the%20Service.","char_start":17203,"char_end":17353}},{"surface":"output_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Use it in compliance with your organization’s terms and policies. Please note that Otter Basic Workspace, Pro Workspace, Otter Business and Enterprise accounts are subject to the Organization’s control. The Organization administrators may prevent you from later disassociating your account from the Organization account. They may also restrict or terminate your access to an Otter Basic Workspace, Pro Workspace, Otter Business or Enterprise account.\n Acknowledge that all the data under your account is owned by the Workspace or Organization and the Workspace or Organization administrators have the right to access, disclose, restrict and remove information in your account. This includes the data that predates when you joined the Workspace or Organization account.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20Use%20it%20in,Workspace%20or%20Organization%20account.","char_start":6695,"char_end":7464}},{"surface":"output_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ‍ The Service is owned and operated by Otter.ai. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service (“ Materials ”) provided by Otter.ai are protected by intellectual property and other laws. All Materials included in the Service are the property of Otter.ai or its third party licensors. Except as expressly authorized by Otter.ai, you may not make use of the Materials. Otter.ai reserves all rights to the Materials not granted expressly in these Terms.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20%E2%80%8D%20The%20Service,expressly%20in%20these%20Terms.","char_start":13892,"char_end":14492}},{"surface":"output_ownership","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" If you choose to collaborate on a task with your co-workers or friends, or refer us to them, you provide us with the email address and contact information of your co-workers or friends.\n If you provide an Audio Recording, this may contain the Personal Information of third parties. Before you do so, please make sure you have the necessary permissions from your co-workers, friends or other third parties before sharing Personal Information or referring them to us.\n Information we automatically collect or is generated about you when use the Services \n Usage Information : When you use the Services, you generate information pertaining to your use, including timestamps, such as access, record, share, edit and delete events, app use information, screenshots/screen captures taken during the meeting, interactions with our team, and transaction records.\n Device Information : We assign a unique user identifier (“ UUID ”) to each mobile device that accesses the Services. When you use our Services, you provide information such as your IP address, UUIDs, device IDs, web beacons and other device information (such as carrier type, whether you access our Service from a desktop or mobile platform, device model, brand, web browser and operating system).\n Cookies: We use Cookies and other similar technologies (“ Cookies ”) to enhance your experience when using the Service. For more information about our Cookies policy, see HOW WE USE COOKIES AND SIMILAR TECHNOLOGIES below. ","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20If%20you%20choose,SIMILAR%20TECHNOLOGIES%20below.%20","char_start":3367,"char_end":4845}},{"surface":"output_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" i. sell or otherwise transfer the access granted under these Terms or any Materials (as defined in Section 6) or any right or ability to view, access, or use any Materials; or","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20i.%20sell%20or,use%20any%20Materials%3B%20or","char_start":26897,"char_end":27073}},{"surface":"output_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" WITH RESPECT TO AI FEATURES, YOU ACKNOWLEDGE AND AGREE THAT: (I) YOU ARE RESPONSIBLE FOR ALL INPUTS YOU SUBMIT TO OUR SERVICE, AND BY SUBMITTING INPUTS TO OUR SERVICE, YOU REPRESENT AND WARRANT THAT YOU HAVE ALL RIGHTS, LICENSES, AND PERMISSIONS THAT ARE NECESSARY FOR US TO PROCESS THE INPUTS UNDER OUR TERMS AND TO PROVIDE THE SERVICE TO YOU; AND (II) OUTPUTS MAY BE INACCURATE, INAPPROPRIATE, FALSE, INCOMPLETE, OR BIASED, AND MAY NOT REFLECT OTTER.AI’S VIEWS. YOU ARE RESPONSIBLE FOR IMPLEMENTING REASONABLE PRACTICES, INCLUDING HUMAN OVERSIGHT, TO ENSURE THAT OUTPUTS ARE CORRECT AND COMPLETE AND TO GUARD AGAINST THE OUTPUTS BEING USED IN AN UNSUITABLE OR UNLAWFUL WAY, OR IN VIOLATION OF THE RIGHTS OF OTHERS. YOU SHOULD NOT RELY ON AI OUTPUTS WITHOUT INDEPENDENTLY CONFIRMING THEIR ACCURACY.\n THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. Otter.ai does not disclaim any warranty or other right that Otter.ai is prohibited from disclaiming under applicable law.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20WITH%20RESPECT%20TO,disclaiming%20under%20applicable%20law.","char_start":34407,"char_end":35436}},{"surface":"output_ownership","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Customer retains all ownership rights to the User Content processed using the service.  You grant Otter.ai a worldwide, non-exclusive, royalty-free, fully paid right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify, export, process, transform, and distribute your User Content, in whole or in part, in any media formats and through any media channels now known or hereafter developed in a manner that is under your control.","caution":"While ownership is retained, the license granted is very broad including sublicensing rights. The limiting phrase 'in a manner that is under your control' is ambiguous and may provide limited practical protection.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Customer%20retains%20all%20ownership,is%20under%20your%20control.","char_start":17847,"char_end":18326}},{"surface":"training_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Third party services are not owned or controlled by Otter.ai and third parties may have their own policies and practices for collection, use and sharing of information. Please refer to third party privacy and security policies for more information before using such services. Third parties include vendors and service providers we rely on the provision of the Services. We share your Personal Information with selected third parties, including:\n Other users who see your Personal Information (such as your username and email) and any other information you choose to share with them through the Services.\n Cloud service providers who we rely on for compute and data storage, including Amazon Web Services, based in the United States. ‍ \n Platform support providers who help us manage and monitor the Services, including Amplitude, which is based in the U.S. and provides user event data for our Services.\n Data labeling service providers who provide annotation services and use the data we share to create training and evaluation data for Otter’s product features.\n Artificial intelligence service providers that provide backend support for certain Otter product features.\n Mobile advertising tracking providers who help us measure our advertising effectiveness, including AppsFlyer which is based in Israel. ‍ \n Analytics providers who provide analytics, segmentation and mobile measurement services and help us understand our user base. We work with a number of analytics providers, including Google LLC, which is based in the U.S. ","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20Third%20party%20services,in%20the%20U.S.%20","char_start":11740,"char_end":13274}},{"surface":"training_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 18.4 Use of Aggregated Data . You acknowledge and agree that Otter.ai may collect, create, process, transmit, store, use, and disclose aggregated and/or deidentified data derived from Data or use of the Services (“ Aggregated Data ”) for its business purposes, including for machine learning and training, industry analysis, benchmarking, and analytics. All Aggregated Data will be in an aggregated and/or deidentified form only and will not identify you. Nothing in these Terms gives you any rights in or to any part of the Service or Aggregated Data.\n 18.5 Compliance . You are solely responsible (a) for Data as entered into, supplied, accessed, or used by you and (b) for complying with any privacy and data protection laws and regulations applicable to Data or your use of the Service.  You represent and warrant that you have obtained and will maintain all rights, consents, and authorizations required to grant Otter.ai the rights and licenses set forth in Section 18 and to enable Otter.ai to exercise its rights under the same without violation or infringement of the rights of any third party.\n 18.6 Information Security . Otter.ai will employ commercially reasonable security measures that are designed to protect Data in its possession or control against unlawful or unauthorized access, use, alteration, or disclosure.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%2018.4%20Use%20of,use%2C%20alteration%2C%20or%20disclosure.","char_start":38579,"char_end":39911}},{"surface":"training_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3.1 Company will Process Customer Personal Data to provide the Service and in accordance with Customer’s documented instructions provided Company will have the right to collect and analyze data and other information relating to the access, use, and performance of the Otter Platform (“Usage Data”) and Company will be free (during and after the Order Term) to use Usage Data in de-identified and aggregated form to maintain, improve, and enhance Company’s products or services. Examples of Usage Data include technical logs, metadata, telemetry data, and usage information about Customer Content, such as how many times it is accessed. For clarity, Usage Data excludes Customer Content itself.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%203.1%20Company%20will,excludes%20Customer%20Content%20itself.","char_start":56372,"char_end":57066}},{"surface":"training_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We use your Personal Information to:\n Set up your account. We use your registration information, device information and information received from third parties (such as your username, email address) in order to set up an account for you to use our Services. We do so in accordance with our contractual and precontractual obligations to you in order to provide you with an account to use the Services.\n Provide you with the Services . We use your audio recordings, usage information and platform information in order to provide you with the Services. In addition, we use your communication information to facilitate support (e.g. retrieval of a forgotten password). We do so in accordance with our contractual obligations to you in order to provide you with the Services.\n Improve and monitor the Services . We use information we automatically collect or generate about you when you use the Services, as well as information about your device such as device manufacturer, model and operating system, and the amount of free space on your device, to analyze the use of and improve our Services. We train our proprietary artificial intelligence technology on de-identified audio recordings. We also train our technology on transcriptions to provide more accurate services, which may contain Personal Information. We obtain explicit permission (e.g. when you rate the transcript quality and check the box to give Otter.ai and its third-party service provider(s) permission to access the conversation for training and product improvement purposes)  for manual review of specific audio recordings to further refine our model training data.\n","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20We%20use%20your,model%20training%20data.%20","char_start":6524,"char_end":8157}},{"surface":"training_use","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"Otter.ai shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Service and related systems and technologies (“ Usage Data ”). The Service may be implemented using machine learning systems with features and implementations designed to generate statistics, calibrate data models, and improve algorithms in the course of processing User Content and Usage Data (“ Machine Learning ”). Nothing in these Terms prohibits Company from using such Machine Learning for testing, tuning, optimizing, validating, or otherwise enhancing the analytics, models, or algorithms underlying the Service. Nothing in these Terms gives you any rights in or to any part of the Service or the Machine Learning generated by Company or the Machine Learning generated in the course of providing the Service.","caution":"Otter.ai explicitly reserves the right to use User Content and Usage Data to train, tune, and improve its ML models. Users have no rights in any ML outputs derived from their content.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Otter.ai%20shall%20have%20the,of%20providing%20the%20Service.","char_start":23124,"char_end":23993}},{"surface":"training_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"If at any time Otter.ai chooses to monitor the content, Otter.ai still assumes no responsibility or liability for content or any loss or damage incurred as a result of the use of content.\n 9.9 Machine Learning . Otter.ai shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Service and related systems and technologies (“ Usage Data ”). The Service may be implemented using machine learning systems with features and implementations designed to generate statistics, calibrate data models, and improve algorithms in the course of processing User Content and Usage Data (“ Machine Learning ”). Nothing in these Terms prohibits Company from using such Machine Learning for testing, tuning, optimizing, validating, or otherwise enhancing the analytics, models, or algorithms underlying the Service. Nothing in these Terms gives you any rights in or to any part of the Service or the Machine Learning generated by Company or the Machine Learning generated in the course of providing the Service.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=If%20at%20any%20time,of%20providing%20the%20Service.","char_start":22912,"char_end":23993}},{"surface":"commercial_use","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"use the Service in connection with any direct or indirect commercial purposes, including in connection with any paid transcription workflow or as a value-added component of a commercial product or service;","caution":"Commercial use of outputs is broadly prohibited for all users (subject to tier restrictions). Even indirect commercial benefit is prohibited, which could affect many professional use cases.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=use%20the%20Service%20in,commercial%20product%20or%20service%3B","char_start":25333,"char_end":25538}},{"surface":"commercial_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We accept credit and debit cards on the Otter.ai website, as well as in-app purchases billed through the Apple App Store or Google Play.","caution":null,"provenance":{"source_url":"https://otter.ai/pricing","snapshot_sha256":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79","wayback_url":null,"deep_link":"https://otter.ai/pricing#:~:text=%20We%20accept%20credit,Store%20or%20Google%20Play.","char_start":10551,"char_end":10688}},{"surface":"commercial_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Not yet — but we’re actively considering adding PayPal as a payment option in the future.","caution":null,"provenance":{"source_url":"https://otter.ai/pricing","snapshot_sha256":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79","wayback_url":null,"deep_link":"https://otter.ai/pricing#:~:text=%20Not%20yet%20%E2%80%94,option%20in%20the%20future.","char_start":10721,"char_end":10811}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" b. use the Service or any portion thereof for the direct or indirect benefit of any third parties;","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20b.%20use%20the,of%20any%20third%20parties%3B","char_start":25229,"char_end":25328}},{"surface":"commercial_use","risk":"medium","confidence":"medium","tier":"Free","verified":true,"quote":"Subject to your complete and ongoing compliance with these Terms, Otter.ai grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to: (a) install and use one object code copy of any mobile application associated with the Service obtained from a legitimate marketplace on a mobile device that you own or control; and (b) access and use the Service.","caution":"The base license is explicitly limited to 'personal, non-commercial use.' Commercial use of the Service (or its outputs derived through the platform license) may not be permitted under the standard terms without a paid commercial tier.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Subject%20to%20your%20complete,and%20use%20the%20Service.","char_start":12352,"char_end":12783}},{"surface":"commercial_use","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"use the Service or any portion thereof for the direct or indirect benefit of any third parties;","caution":"Prohibiting use for the benefit of any third party is extremely broad and could bar legitimate enterprise and professional use cases such as transcribing meetings for clients.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=use%20the%20Service%20or,of%20any%20third%20parties%3B","char_start":25233,"char_end":25328}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 5.1 Limited License. Subject to your complete and ongoing compliance with these Terms, Otter.ai grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to: (a) install and use one object code copy of any mobile application associated with the Service obtained from a legitimate marketplace on a mobile device that you own or control; and (b) access and use the Service.\n 5.2 License Restrictions. Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, or publicly perform the Service; (b) make modifications to the Service; (c) interfere with or circumvent any feature of the Service, including any security or access control mechanism; (d) access or use the Service in violation of any usage restrictions or other limitations associated with the level of Service you (or your Organization) have selected to access and purchased, if applicable. If you are prohibited under applicable law from using the Service, you may not use it.\n 5.3 Feedback . If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the Service (“ Feedback ”), then you hereby grant Otter.ai an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%205.1%20Limited%20License.,other%20products%20and%20services.","char_start":12330,"char_end":13848}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ‍ Otter.ai provides the Service, including any related software, data, and technology, for ultimate government end use solely in accordance with the following: The government hereby agrees that the Service qualify as “commercial” computer software. Government technical data and software rights related to the Service include only those rights customarily provided to the public as defined in these Terms. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227-7015 (Technical Data – Commercial Items) and DFAR 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If a government agency has a need for rights not granted under these Terms, it must negotiate with Otter.ai to determine if there are acceptable terms for granting those rights, and a mutually acceptable written addendum specifically granting those rights must be included in any applicable agreement.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20%E2%80%8D%20Otter.ai%20provides,in%20any%20applicable%20agreement.","char_start":14524,"char_end":15547}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" c. use the Service in connection with any direct or indirect commercial purposes, including in connection with any paid transcription workflow or as a value-added component of a commercial product or service;","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20c.%20use%20the,commercial%20product%20or%20service%3B","char_start":25329,"char_end":25538}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Sit back and relax while our SDR Agent instantly engages prospects on your site with real-time, personalized video calls that deliver tailored demos for every visitor.","caution":null,"provenance":{"source_url":"https://otter.ai/pricing","snapshot_sha256":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79","wayback_url":null,"deep_link":"https://otter.ai/pricing#:~:text=%20Sit%20back%20and,demos%20for%20every%20visitor.","char_start":4317,"char_end":4485}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"The Service creates legible notes from recorded voice conversations using proprietary technologies for automated speech recognition (ASR), keyword extraction and voice to text synchronization. Data may be ingested directly via recording using a mobile or web application, upload of audio files or synchronization with other applications including cloud storage or online video conferencing that store or capture recorded audio. Audio is processed in cloud infrastructure and delivered to the Otter application where it may be consumed or downloaded in a variety of formats.","caution":"Audio from third-party platforms and cloud storage is ingested and processed, potentially capturing personal data of third parties who have not agreed to these terms.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=The%20Service%20creates%20legible,a%20variety%20of%20formats.","char_start":66362,"char_end":66935}},{"surface":"privacy_data_use","risk":"low","confidence":"medium","tier":"All","verified":true,"quote":"Limitations on Processing - Vendor will Process Company Personal Data solely as instructed in the Terms and this U.S. State DPA. Except as expressly permitted by the State Privacy Laws, Vendor is prohibited from (i) Selling or Sharing Company Personal Data, (ii) retaining, using, or disclosing Company Personal Data for any purpose other than for the specific purpose of performing the Services specified in Appendix 5, (iii) retaining, using, or disclosing Company Personal Data outside of the direct business relationship between the Parties, and (iv) combining Company Personal Data with Personal Data obtained from, or on behalf of, sources other than Company, except as expressly permitted under applicable State Privacy Laws.","caution":"Strong purpose-limitation and anti-combination restrictions aligned with US state privacy law requirements. Notable that Sale and Sharing are expressly prohibited.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Limitations%20on%20Processing%20-,applicable%20State%20Privacy%20Laws.","char_start":77457,"char_end":78189}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" This privacy policy (“ Policy ”) informs you of our practices when handling your Personal Information through the Services (both as defined below). In this Policy, “ Otter.ai ”, “ we ” or “ us ” refers to Otter.ai, Inc., a company registered in Delaware with its registered address located at 800 W El Camino Real, Suite 170, Mountain View, CA 94040. We are the data controller under the applicable privacy laws.\n Where we have an Otter Business or enterprise service agreement in place with an enterprise customer who is asking you to use our Services (for example your employer), we obtain and process your Personal Information on behalf of and at the instructions of that customer. In that context, such enterprise customers are the data controllers and their privacy policies will apply to the processing of your Information. We encourage you to read their privacy policies.\n For the purpose of this Policy, “ Personal Information ” means any information relating to an identified or identifiable individual. This includes Personal Information you provide or generate when you use: (a) Our Otter meeting assistant app (the “ App ”); and (b), https://otter.ai , and any other dedicated Otter.ai websites (the “ Website ”) (collectively, the “ Services ”). When you use the Services, you accept and understand that we collect, process, use, and store your Personal Information as described in this Policy.\n If you are a California resident, our Privacy Notice for California Residents includes additional information about your rights and how we collect, use, and share information.\n","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20This%20privacy%20policy,and%20share%20information.%20","char_start":273,"char_end":1859}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"More information is available here: https://stripe.com/gb/privacy . ‍ \n Law enforcement agencies, public authorities or other judicial bodies and organizations. We disclose Personal Information if we are legally required to do so, or if we have a good faith belief that such use is reasonably necessary to comply with a legal obligation, process or request; enforce our terms of service and other agreements, policies, and standards, including investigation of any potential violation thereof; detect, prevent or otherwise address security, fraud or technical issues; or protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organizations for the purposes of fraud protection). For more information, please see Otter's Data Request Policy . ‍ \n Change of corporate ownership. If we are involved in a merger, acquisition, bankruptcy, reorganization, partnership, asset sale or other transaction, we may disclose your Personal Information as part of that transaction.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=More%20information%20is%20available,part%20of%20that%20transaction.","char_start":14771,"char_end":15863}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Otter.ai maintains and implements physical, administrative, and technical safeguards to protect the confidentiality, integrity, and availability of personal information. However, the transfer of Personal Information through the internet will carry its own inherent risks and we do not guarantee the security of your data transmitted through the internet. You make any such transfer at your own risk.\n The Website and Service may provide features or links to websites and services provided by third parties. Any information you provide on Apps, third-party websites or services is provided directly to the operators of such websites or services and is subject to their policies governing privacy and security, even if accessed via our Website or in connection with our Service.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20Otter.ai%20maintains%20and,connection%20with%20our%20Service.","char_start":20625,"char_end":21402}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 1. Notice. Our Policy in combination with this Notice describes our privacy practices. When providing our Services as a Data Processor, our customers determine the categories of Personal Information we Process and the purposes of the processing. Accordingly, our customers are responsible for providing notice to individuals. Please see our customers’ privacy policies for more information.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%201.%20Notice.%20Our,policies%20for%20more%20information.","char_start":24360,"char_end":24751}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Communicate with you . If you contact us, we will use your contact information to communicate with you and, if applicable, your usage information to support your use of the Services.\n Send you newsletters about product news or updates that may be of interest to you. We will send you emails with news or updates pertaining to our Services. When doing so, we process your email address, name and may process your usage information. Your consent can be withdrawn at any time by following the unsubscribe mechanism at the bottom of each communication.\n Prevent fraud, defend Otter.ai against legal claims or disputes, enforce our terms and to comply with our legal obligations. It is in our legitimate interest to protect our interests by (1) monitoring the use of the Services to detect fraud or any other user behavior which prejudices the integrity of our Services, (2) taking steps to remedy aforementioned fraud and behavior, (3) defending ourselves against legal claims or disputes, and (4) enforcing our terms and policies. When doing so, we will process the Personal Information relevant in such a case, including information you provide us, information we automatically collect about you, and information which is provided to us by third parties.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20Communicate%20with%20you,us%20by%20third%20parties.","char_start":8157,"char_end":9410}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 6. Recourse, Enforcement and Liability. We conduct an annual self-assessment of our practices regarding Personal Information intended to verify that the assertions we make about our practices are true and that such practices have been implemented as represented.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%206.%20Recourse%2C%20Enforcement,been%20implemented%20as%20represented.","char_start":28340,"char_end":28603}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We will collect and use the following Personal Information about you:","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20We%20will%20collect,Personal%20Information%20about%20you%3A","char_start":2133,"char_end":2203}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" If you do not agree with this Policy, you must not use any of the Services. If you change your mind in the future you must stop using the Services and you may exercise your rights concerning your Personal Information as set out in this Policy. ","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20If%20you%20do,in%20this%20Policy.%20","char_start":1859,"char_end":2104}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"‍ \n Location Information: When you use the Services, we receive your approximate location information. For example, we infer your approximate location by using your IP address.\n Information received from third parties. \n Information we receive from third party platforms : When you connect third party platforms, apps or providers (such as Google Calendar, iCal or other calendar programs, Google Contacts or Zoom) to our Services, or when you register through a third party account (such as Google or Microsoft), we receive Personal Information that includes your username, profile picture, email address, time, location, calendar information, contact information from such third parties and any information you choose to upload to such third party platforms (“ Platform Information ”).\n Information from platforms our Services relies on : We receive transaction information from our payment processor Stripe.\n Other third parties. We may receive additional information about you, such as demographic or interest attributes from third parties such as data or marketing partners and combine it with other information we have about you.\n We also collect, and use aggregated data such as statistical or demographic data for our purposes. Aggregated data may be derived from your Personal Information but is not Personal Information as this data will not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your Personal Information so that it can directly or indirectly identify you, we will treat the combined data as Personal Information which will be used in accordance with this Policy.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%E2%80%8D%20Location%20Information%3A%20When,accordance%20with%20this%20Policy.","char_start":4845,"char_end":6481}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 3. Accountability for Onward Transfer of Personal Information. Otter.ai may transfer Personal Information as described in the Policy. When providing our Services as a data processor, we disclose Personal Information as provided in our agreement with customers.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%203.%20Accountability%20for,our%20agreement%20with%20customers.","char_start":25857,"char_end":26118}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Otter.ai complies with the EU-U.S. Data Privacy Framework  (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) as set forth by the U.S. Department of Commerce. Otter.ai has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. DPF Principles with respect to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Otter.ai has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. DPF Principles with respect to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF  Principles, the Principles shall govern. To learn more about the Data Privacy Framework  program, and to view our certification, please visit https://www.dataprivacyframework.gov/ .\n For more information on how we comply with the DPF Principles, please see APPENDIX: Otter.ai Data Privacy Framework Principles Notice .","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20Otter.ai%20complies%20with,Framework%20Principles%20Notice%20.","char_start":18510,"char_end":19702}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" If you have any questions or concerns, we encourage you to first write to us as indicated below. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with the DPF Principles.\n If an issue cannot be resolved through Otter.ai’s internal dispute resolution mechanism, you may submit a complaint to https://www.jamsadr.com/DPF-Dispute-Resolution , who serves as Otter.ai’s alternative dispute resolution provider, at no cost to you.\n For residual complaints not fully or partially resolved by other means, you may be able to invoke binding arbitration as detailed in the DPF Principles available here .\n Otter.ai is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20If%20you%20have,U.S.%20Federal%20Trade%20Commission.","char_start":28604,"char_end":29387}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We remain responsible for the processing of Personal Information received under the DPF Principles and subsequently transferred to a third party acting as an agent if the agent Processes such Personal Information in a manner inconsistent with the DPF Principles, unless we prove that we are not responsible for the event giving rise to the damage.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20We%20remain%20responsible,rise%20to%20the%20damage.","char_start":26119,"char_end":26467}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 4. WITH WHOM WE SHARE YOUR PERSONAL INFORMATION ","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%204.%20WITH%20WHOM,YOUR%20PERSONAL%20INFORMATION%20","char_start":11690,"char_end":11739}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We and our third party partners use Cookies, pixel tags, and similar technologies to collect information about your browsing activities and to distinguish you from other users of our Services in order to aid your experience and measure and improve our advertising effectiveness.\n Cookies are small files of letters and numbers that we store on your browser or on your device. They contain information that is transferred to your device.\n We use Cookies to collect information about your browsing activities and to distinguish you from other users of our Services in order to aid your experience.\n We use the following types of Cookies and similar technologies:\n Strictly necessary Cookies: Some Cookies are strictly necessary to make our Services available to you; for example, to provide login functionality, user authentication and security. We cannot provide you with the Services without this type of Cookie.\n Functional Cookies : These are used to recognize you when you return to our Website. This enables us to personalize our content for you and remember your preferences (for example, your choice of language).\n Analytical, performance, or advertising Cookies: We also use Cookies and similar technologies for analytics purposes in order to operate, maintain, and improve our Services and measure and improve our advertising effectiveness. We use third party analytics providers, including Google Analytics and Amplitude, to help us understand how users engage with us. ","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20We%20and%20our,engage%20with%20us.%20","char_start":9460,"char_end":10940}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" To facilitate our global operations, Otter.ai may transfer, store and process your operations with our partners and service providers based outside of the country in which you are based. Laws in those countries may differ from the laws applicable to your country of residence. Where we transfer, store and process your Personal Information outside of the EEA or the UK we will ensure that the appropriate safeguards are in place to ensure an adequate level of protection such as through acceding to the Standard Contractual Clauses. Further details regarding the relevant safeguards can be obtained from us on request.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20To%20facilitate%20our,from%20us%20on%20request.","char_start":21437,"char_end":22056}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" c. If the domain of the email address associated with your account is owned by an Organization and was assigned to you as an employee, contractor or member of the Organization (such as yourname@youremployer.com), you acknowledge and agree that we may identify your account to the Organization, migrate your account to the Organization’s account, and/or restrict or terminate access to your account. Otter.ai will have no liability to you in connection with any such disclosure, restriction, or termination.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20c.%20If%20the,disclosure%2C%20restriction%2C%20or%20termination.","char_start":5923,"char_end":6430}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 10.1 Text Messaging. Otter.ai and those acting on our behalf may send you text (SMS) messages at the phone number you provide us. These messages may be used for two factor authentication. Standard data and message rates may apply whenever you send or receive such messages, as specified by your carrier and Otter.ai is not responsible for these charges.\n 10.2 Push Notifications. When you install our app on your mobile device, you agree to receive push notifications, which are messages an app sends you on your mobile device when the app is not on. You can turn off notifications by visiting your mobile device’s “settings” page.\n 10.3 Email. We may send you emails in the course of delivering the service to notify when User Content has been processed, shared with you or for other operational purposes. We may also send emails concerning our products and services, as well as those of third parties. You may opt out of promotional emails by following the unsubscribe instructions in the promotional email itself.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%2010.1%20Text%20Messaging.,the%20promotional%20email%20itself.","char_start":24023,"char_end":25040}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 18.1 Privacy Policy . You acknowledge and agree that except as described in these Terms, any User Content, data, recordings, and information you enter into or upload to the Service or that we collect in connection with the Service (“ Data ”) will be processed as described in the Otter.ai Privacy Policy . Please read the Privacy Policy carefully.\n 18.2 Data Processing . To the extent Data falls within the scope of the General Data Protection Regulation or the United Kingdom General Data Protection Regulation, the terms of the Data Processing Attachment in Appendix 1 of these Terms (“ DPA ”) apply to the processing of any Customer Personal Data (as defined in the DPA). To the extent Data falls within the scope of any U.S. state privacy laws or their implementing regulations, the terms of the U.S. State Data Processing Agreement in Appendix 6 (“ U.S. State DPA ”) apply to the processing of any Personal Data (as defined in the U.S. State DPA).\n 18.3 Data . As between you and Otter.ai, data that you enter into or upload to the Service is and will remain owned by you.  You hereby grant Otter.ai the right to collect, process, transmit, store, use, and disclose data to provide the Service and as otherwise set forth in these Terms and the Otter.ai Privacy Policy . When you join a Basic Workspace, Pro Workspace, Business or Enterprise Organization, your data is owned by the Workspace or Organization, as applicable, as specified in section 3.2 above.\n","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%2018.1%20Privacy%20Policy,section%203.2%20above.%20","char_start":37114,"char_end":38579}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" b. “ Customer Personal Data ” means any Data that constitutes Personal Data, the Processing of which is subject to Data Protection Law, for which Customer or Customer’s customers are the Controller, and which is Processed by Company to provide the Service;","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20b.%20%E2%80%9C%20Customer,to%20provide%20the%20Service%3B","char_start":53185,"char_end":53442}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 2.1 This DPA applies to Processing of Customer Personal Data by Company to provide the Service.\n 2.2 The subject matter, nature and purpose of the Processing, the types of Customer Personal Data and categories of Data Subjects are set out in Appendix 5 .\n 2.3 Customer is a Controller and appoints Company as a Processor on behalf of Customer in relation to the purposes set out in Appendix 5 . Customer is responsible for compliance with the requirements of Data Protection Law applicable to Controllers.\n 2.4 If Customer is a Processor on behalf of other Controller(s), then Customer is the single point of contact for Company; must obtain all necessary authorizations from such other Controller(s); undertakes to issue all instructions and exercise all rights on behalf of such other Controller(s); and is responsible for compliance with the requirements of Data Protection Law applicable to Processors.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%202.1%20This%20DPA,Law%20applicable%20to%20Processors.","char_start":54976,"char_end":55883}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3.2 The Controller’s instructions are documented in this DPA, the Terms, and any applicable statement of work.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%203.2%20The%20Controller%E2%80%99s,applicable%20statement%20of%20work.","char_start":57068,"char_end":57179}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3.4 Unless prohibited by applicable law, Company will inform Customer if Company is subject to a legal obligation that requires Company to Process Customer Personal Data in contravention of Customer’s documented instructions.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%203.4%20Unless%20prohibited,of%20Customer%E2%80%99s%20documented%20instructions.","char_start":57370,"char_end":57596}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 10.1 Customer will send notifications, requests and instructions under this DPA to Company’s legal department via email to legal@otter.ai . Company will send notifications under this DPA to Customer’s contact email address.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%2010.1%20Customer%20will,Customer%E2%80%99s%20contact%20email%20address.","char_start":62563,"char_end":62787}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Contact person’s name, position and contact details: As included in the Terms\nActivities relevant to the data transferred under these Clauses: As included in the Terms","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Contact%20person%E2%80%99s%20name%2C%20position,included%20in%20the%20Terms","char_start":64898,"char_end":65065}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Registration information including email address and volunteered first and last name\n Audio recordings stored by the user that may include personal data\n Personal data transferred (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialised training), keeping a record of access to the data, restrictions for onward transfers or additional security measures. \n The Service may Process voiceprints to recognize users and automatically tag their name within the transcript.\n The frequency of the transfer (e.g. whether the data is transferred on a one-off or continuous basis). ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20Registration%20information%20including,or%20continuous%20basis).%20","char_start":65434,"char_end":66216}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ###\n We maintain separate production and development/staging environments. Access to production environments is limited to authorized personnel and access is logged.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20%23%23%23%20We%20maintain,and%20access%20is%20logged.","char_start":68166,"char_end":68332}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ###\n To troubleshoot and address Customer issue(s), the Company support team will request and obtain explicit permission from Customer and approval from appropriate system administrator(s) before accessing specific User Content that is related to the Customer reported issue(s). Access to User Content to troubleshoot customer issues is further restricted to select support personnel assisting with the issue(s). These types of support requests are logged.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20%23%23%23%20To%20troubleshoot,support%20requests%20are%20logged.","char_start":68359,"char_end":68816}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Customer Personal Data Processed concern the following categories of Data Subjects (please specify):\n #  CATEGORY\n Employees, contractors, or students of Organizations who use the Service\n Other meeting participants where the Service is used by one of the above data subjects","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20The%20Customer%20Personal,the%20above%20data%20subjects","char_start":69957,"char_end":70237}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Customer Personal Data Processed concern the following special categories of data (please specify):\n #  CATEGORY\n The Service may Process voiceprints to recognize users and automatically tag their name within the transcript.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20The%20Customer%20Personal,name%20within%20the%20transcript.","char_start":70582,"char_end":70811}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Customer Personal Data will be subject to the following basic Processing activities (please specify):\n #  CATEGORY\n 1  The Service creates legible notes from recorded voice conversations using proprietary technologies for automated speech recognition (ASR), keyword extraction and voice to text synchronization. Data may be ingested directly via recording using a mobile or web application, upload of audio files or synchronization with other applications including cloud storage or online video conferencing that store or capture recorded audio. Audio is processed in cloud infrastructure and delivered to the Otter application where it may be consumed or downloaded in a variety of formats.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20The%20Customer%20Personal,a%20variety%20of%20formats.","char_start":70850,"char_end":71547}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 1. Definitions. For the purposes of this U.S. State DPA-   ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%201.%20Definitions.%20For,U.S.%20State%20DPA-%20","char_start":72129,"char_end":72189}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 1.4. “ Sale ” and “ Selling ” have the meaning defined in the State Privacy Laws.\n 1.5. “ Controller ” means “Controller” or “Business” as those terms are defined in the State Privacy Laws.\n 1.6. “ Processor ” means “Processor,” “Service Provider,” or “Contractor” as those terms are defined in the State Privacy Laws.\n 1.7. “ Consumer ” has the meaning defined in the State Privacy Laws.\n 1.8. “ Processing ,” “ Process ,” and “ Processed ” have the meaning defined in the State Privacy Laws.\n 1.9. “ Company Personal Data ” means Personal Data provided by Company to, or which is collected on behalf of Company by, Vendor to provide services to Company pursuant to the Terms.\n 1.10. In the event of a conflict in the meanings of defined terms in the State Privacy Laws, the meaning from the law applicable to the state of residence of the relevant Consumer applies.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%201.4.%20%E2%80%9C%20Sale,the%20relevant%20Consumer%20applies.","char_start":73658,"char_end":74526}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 2.2. Roles of the Parties - For the purposes of the Terms and this U.S. State DPA, Company is the Party responsible for determining the purposes and means of Processing Company Personal Data as the Controller and appoints Vendor as a Processor to Process Company Personal Data on behalf of Company for the limited and specific purposes set forth in Appendix 5 .\n 2.3. Obligations at Termination - Upon termination of the Terms, except as set forth therein or herein, Vendor will discontinue Processing and destroy or return Company Personal Data in its or its subcontractors and sub-processors possession without undue delay. Vendor may retain Company Personal Data to the extent required by law but only to the extent and for such period as required by such law and always provided that Vendor shall ensure the confidentiality of all such Company Personal Data. ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%202.2.%20Roles%20of,Company%20Personal%20Data.%20","char_start":74755,"char_end":75619}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 5.1. Vendor shall provide commercially reasonable assistance to Company for the fulfillment of Company’s obligations to respond to State Privacy Law-related Consumer rights requests regarding Company Personal Data. \n 5.2. Company shall inform Vendor of any Consumer request made pursuant to the State Privacy Laws that they must comply with. Company shall provide Vendor with the information necessary for Vendor to comply with the request.\n 5.3. Vendor shall not be required to delete any Company Personal Data to comply with a Consumer’s request directed by Company if retaining such information is specifically permitted by applicable State Privacy Laws; provided, however, that in such case, Vendor will promptly inform Company of the exceptions relied upon under applicable State Privacy Laws and Vendor shall not use Company Personal Data retained for any purpose other than provided for by that exception.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%205.1.%20Vendor%20shall,for%20by%20that%20exception.","char_start":79436,"char_end":80349}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 7.1. In the event that Company discloses or makes available Deidentified data (as such term is defined in the State Privacy Laws) to Vendor, Vendor shall not attempt to reidentify the information.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%207.1.%20In%20the,to%20reidentify%20the%20information.","char_start":80977,"char_end":81174}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 1. INFORMATION WE COLLECT ","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%201.%20INFORMATION%20WE%20COLLECT%20","char_start":2105,"char_end":2132}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Registration Information . When you create an account on our Services, you will be asked to provide your name, email, and a password, you may voluntarily add a profile picture. For Pro or Business plans which are paid Services, our payment processing partner Stripe, Inc. may also collect your name, billing address, and payment information. Payment information is not shared with us and is maintained by Stripe.\n App Information . When you use the Services, you may provide us with your audio recordings (“Audio Recordings”), automatic OtterPilot TM screenshots and any text, images or videos that you upload or provide to us in the context of the Services. OtterPilot may take automatic screenshots which are available meeting transcripts to add value to the meetings by extracting useful visual information. The automatic screenshots will only take place in virtual meetings.\n Communication Information . When you contact us, you provide us with your phone number, email, and any other information you choose to provide over such communication, including information about your query.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20Registration%20Information%20.,information%20about%20your%20query.","char_start":2236,"char_end":3324}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 2. HOW WE USE YOUR PERSONAL INFORMATION ","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%202.%20HOW%20WE,YOUR%20PERSONAL%20INFORMATION%20","char_start":6482,"char_end":6523}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/ , and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout . ‍ \n Advertising Partners : We work with third party advertising partners to show you ads that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative ( http://optout.networkadvertising.org/ ) or the Digital Advertising Alliance ( http://optout.aboutads.info/ ). If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps. ‍ \n Providers of integrated third-party programs, apps or platforms , such as Google Calendar and Apple iCal. When you connect third party platforms to our Services, you authorize us to share designated information and data created and/or uploaded by you to our servers with these third-party programs on your behalf.\n ‍ Payment processors , such as Stripe. These payment processors are responsible for the processing of your Personal Information, and may use your Personal Information for their own purposes in accordance with their privacy policies. ","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=You%20can%20learn%20about,their%20privacy%20policies.%20","char_start":13274,"char_end":14771}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"In addition, we may require additional information (for example, why you believe the information we hold about you is inaccurate or incomplete) and may have valid legal reasons to refuse your request. We will inform you if that is the case. For more information on how to exercise your rights, or to exercise your rights, please email support@otter.ai.\n If you are a California resident, California law affords you certain rights regarding our collection and use of your personal information. To learn more about your California privacy rights, please visit our Privacy Notice for California Residents .","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=In%20addition%2C%20we%20may,for%20California%20Residents%20.","char_start":17867,"char_end":18470}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" The Service and Website are not targeted at children, and we do not knowingly collect Personal Information from children under the age of 13. If you learn that a child has provided us with Personal Information in violation of this Policy, please contact us as indicated below.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20The%20Service%20and,us%20as%20indicated%20below.","char_start":19717,"char_end":19994}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Otter.ai has created this Data Privacy Framework Principles Notice (“Notice”) to describe our standards and procedures for handling Personal Information in accordance with the Data Privacy Framework (“DPF”) Principles .\n This Notice supplements our Policy. Unless specifically defined in this Notice, the terms in this Notice have the same meaning as in our Policy. In case of conflict between the Policy and this Notice, this Notice prevails. In case of conflict between this Notice and the Principles, the Principles will govern.\n ‍ How we obtain Personal Information \n We obtain and Process Personal Information from the European Union (“ EU ”), United Kingdom (“ UK ”) (and Gibraltar), or Switzerland in different capacities:\n As a data controller, we collect and Process EU, UK and Swiss Personal Information directly from individuals, either via our publicly available website https://otter.ai , or through our mobile applications, or in connection with our customer relationships.\n Where we provide our Services in connection with an enterprise agreement, we may obtain and process EU, UK, and Swiss Personal Information on behalf of and at the instructions of our enterprise customers. In that context, such customers are the data controllers and we encourage you to read their privacy policies.\n Otter.ai commits to subject to the EU-U.S. DPF Principles, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF Principles (collectively, the “ DPF Principles ”), all Personal Information received from the EU, the UK (and Gibraltar), or Switzerland in reliance on the DPF Principles (which includes both types of activities).","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20Otter.ai%20has%20created,both%20types%20of%20activities).","char_start":22685,"char_end":24323}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 2. Data Integrity and Purpose Limitation. Any Personal Information we receive may be processed by Otter.ai for the purposes indicated in our Policy or as otherwise notified to you. We will not process Personal Information in a way that is incompatible with these purposes unless subsequently authorized by you.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%202.%20Data%20Integrity,subsequently%20authorized%20by%20you.","char_start":24752,"char_end":25063}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 4. Security. Otter.ai takes reasonable and appropriate precautions, taking into account the risks involved in the Processing and the nature of the Personal Information, to help protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%204.%20Security.%20Otter.ai,disclosure%2C%20alteration%20and%20destruction.","char_start":26468,"char_end":26757}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 5. Access and Choice. If we intend to use your Personal Information for a purpose that is materially different from the purposes for which it was originally collected or subsequently authorized, or if we intend to disclose it to a third party acting as a Data Controller not previously identified, we will offer you the opportunity to opt out of such uses and/or disclosures where it involves non-sensitive information or opt in where sensitive information is involved.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%205.%20Access%20and,sensitive%20information%20is%20involved.","char_start":26758,"char_end":27228}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 2.5 Customer acknowledges that Company may Process Personal Data relating to the operation, support, or use of the Service for its own business purposes, such as billing, account management, data analysis, benchmarking, technical support, product development, and compliance with law. Company is the Controller for such Processing and will Process such data in accordance with Data Protection Law. Such Processing shall not be subject to the terms of this DPA.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%202.5%20Customer%20acknowledges,terms%20of%20this%20DPA.","char_start":55885,"char_end":56346}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3.1 General . To access most features of the Service, you must register for an account. When you register for an account, you may be required to provide us with some information about yourself, such as your name, email address, phone number, or other contact information. For Basic Workspace, Pro Workspace, Business or Enterprise Organizations, if you wish to designate individual users to access and use the Service under your account (such users, “ Authorized Users ”), you may also be required to provide us with some information about such Authorized Users. You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times, and that you have all necessary rights and approvals to provide such information. When you register, you will be asked to provide a password. You are responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, then you must immediately notify us at support@otter.ai.\n 3.2 Authorized Users .","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%203.1%20General%20.,3.2%20Authorized%20Users%20.","char_start":3719,"char_end":4850}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ‍ Categories of data subjects whose personal data is transferred \n Employees, contractors, or students of Organizations who use the Service\n Other meeting participants where the Service is used by one of the above data subjects","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20%E2%80%8D%20Categories%20of,the%20above%20data%20subjects","char_start":65163,"char_end":65391}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ###\n Communication over the internet with Company via web application are transmitted over secure encrypted connection. Company uses HTTPS for communications and industry standard encryption algorithms for stored User Content and passwords.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20%23%23%23%20Communication%20over,User%20Content%20and%20passwords.","char_start":68844,"char_end":69085}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Customer Personal Data Processed concern the following categories of data (please specify):\n #  CATEGORY\n Registration information including email address and volunteered first and last name\n Audio recordings stored by the user that may include personal data","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20The%20Customer%20Personal,may%20include%20personal%20data","char_start":70289,"char_end":70552}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" d. “ Data Subject Rights ” means Data Subjects’ rights to information, access, rectification, erasure, restriction, portability, objection, and not to be subject to automated individual decision-making in accordance with Data Protection Law;","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20d.%20%E2%80%9C%20Data,with%20Data%20Protection%20Law%3B","char_start":53856,"char_end":54098}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3.1. Compliance with Obligations - In addition to the representations and warranties set forth in the Terms, Vendor further represents and warrants that Vendor, its employees, agents, subcontractors, and sub-processors (a) shall comply with the obligations of the State Privacy Laws, (b) shall provide the level of privacy protection required by the State Privacy Laws, (c) shall provide Company with all reasonably-requested assistance to enable Company to fulfill its own obligations under the State Privacy Laws, and (d) understand and shall comply with this U.S. State DPA. Upon the reasonable request of Company, Vendor shall make available to Company all information in Vendor’s possession necessary to demonstrate Vendor’s compliance with this subsection. ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%203.1.%20Compliance%20with,with%20this%20subsection.%20","char_start":75644,"char_end":76408}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Service creates legible notes from recorded voice conversations using proprietary technologies for automated speech recognition (ASR), keyword extraction and voice to text synchronization. Data may be ingested directly via recording using a mobile or web application, upload of audio files or synchronization with other applications including cloud storage or online video conferencing that store or capture recorded audio. Audio is processed in cloud infrastructure and delivered to the Otter application where it may be consumed or downloaded in a variety of formats.\n The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period \n As detailed in the Terms. ‍ ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20The%20Service%20creates,the%20Terms.%20%E2%80%8D%20","char_start":66361,"char_end":67096}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 1.1. “ State Privacy Laws ” means, collectively, all U.S. state privacy laws and their implementing regulations, as amended or superseded from time to time, that apply generally to the processing of individuals’ Personal Data and that do not apply solely to specific industry sectors (e.g., financial institutions), specific demographics (e.g., children), or specific classes of information (e.g., health or biometric information). State Privacy Laws include the following:\n 1.1.1. California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (California Civil Code §§ 1798.100 to 1798.199) (“ CPRA ”);\n 1.1.2. Colorado Privacy Act (Colorado Rev. Stat. §§ 6-1-1301 to 6-1-1313) (“ ColoPA ”);\n 1.1.3. Connecticut Personal Data Privacy and Online Monitoring Act (Public Act No. 22-15) (“ CPOMA ”);\n 1.1.4. Utah Consumer Privacy Act (Utah Code Ann. §§ 13-61-101 to 13-61-404) (“ UCPA ”); and\n 1.1.5. Virginia Consumer Data Protection Act (Virginia Code Ann. §§ 59.1-575 to 59.1-585) (“ VCDPA ”).\n 1.2. “ Personal Data ” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an identified or identifiable natural person. Where applicable, Personal Data shall be interpreted consistent with the same or similar term under State Privacy Laws.\n 1.3. “ Share ,” “ Shared ,” and “ Sharing ” have the meaning defined in the CPRA.\n","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%201.1.%20%E2%80%9C%20State,in%20the%20CPRA.%20","char_start":72190,"char_end":73658}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3.4. Compliance Remediation - Vendor shall notify Company no later than five business days after determining that it can no longer meet its obligations under applicable State Privacy Laws. Upon receiving notice from Vendor in accordance with this subsection, Company may direct Vendor to take reasonable and appropriate steps to stop and remediate unauthorized use of Company Personal Data.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%203.4.%20Compliance%20Remediation,of%20Company%20Personal%20Data.","char_start":77019,"char_end":77410}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 2.1. Applicability - This U.S. State DPA applies only to Vendor’s Processing of Company Personal Data for the nature, purposes, and duration set forth in Appendix 1 and Appendix 5.  ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%202.1.%20Applicability%20-,and%20Appendix%205.%20","char_start":74570,"char_end":74753}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Access to the Company’s office is restricted to authorized personnel and security cameras are positioned to record video of ingress/egress points.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20Access%20to%20the,video%20of%20ingress%2Fegress%20points.","char_start":67989,"char_end":68136}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 8.1. Vendor and Company shall implement and maintain no less than commercially reasonable security procedures and practices, appropriate to the nature of the information, to protect Company Personal Data from unauthorized access, destruction, use, modification, or disclosure.\n 8.2. Vendor shall fully comply with the security measures attached at Appendix 3 .","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%208.1.%20Vendor%20and,at%20Appendix%203%20.","char_start":81196,"char_end":81557}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 4.1. Limitations on Processing - Vendor will Process Company Personal Data solely as instructed in the Terms and this U.S. State DPA. Except as expressly permitted by the State Privacy Laws, Vendor is prohibited from (i) Selling or Sharing Company Personal Data, (ii) retaining, using, or disclosing Company Personal Data for any purpose other than for the specific purpose of performing the Services specified in Appendix 5, (iii) retaining, using, or disclosing Company Personal Data outside of the direct business relationship between the Parties, and (iv) combining Company Personal Data with Personal Data obtained from, or on behalf of, sources other than Company, except as expressly permitted under applicable State Privacy Laws. \n 4.2. Confidentiality - Vendor shall ensure that its employees, agents, subcontractors, and sub-processors are subject to a duty of confidentiality with respect to Company Personal Data.\n 4.3. Subcontractors; Sub-processors -Vendor’s current subcontractors and sub-processors are available at https://otter.ai/subprocessors . Vendor shall notify Company of any intended changes concerning the addition or replacement of subcontractors or sub-processors. Further, Vendor shall ensure that Vendor’s subcontractors or sub-processors who Process Company Personal Data on Vendor’s behalf agree in writing to the same or equivalent restrictions and requirements that apply to Vendor in this U.S. State DPA and the Terms with respect to Company Personal Data, as well as to comply with the applicable State Privacy Laws. ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%204.1.%20Limitations%20on,State%20Privacy%20Laws.%20","char_start":77451,"char_end":79005}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 5.3 Company will notify Customer without undue delay after becoming aware of a Personal Data Breach involving Customer Personal Data. If Company’s notification is delayed, it will be accompanied by reasons for the delay.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%205.3%20Company%20will,reasons%20for%20the%20delay.","char_start":58482,"char_end":58703}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ###\n Customer is authenticated by password or using Google, Microsoft, or Apple login. Two factor authentication may be enabled by account administrator(s) for Basic Workspace, Pro Workspace, Business or Enterprise accounts. Company uses web cookies to validate signed in Customers.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20%23%23%23%20Customer%20is,validate%20signed%20in%20Customers.","char_start":69106,"char_end":69389}},{"surface":"privacy_data_use","risk":"high","confidence":"medium","tier":"All","verified":true,"quote":"The Service may Process voiceprints to recognize users and automatically tag their name within the transcript.","caution":"Voiceprints are biometric identifiers under many laws (BIPA, CPRA, GDPR). Processing them carries significant legal and privacy risk for users and their meeting participants.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=The%20Service%20may%20Process,name%20within%20the%20transcript.","char_start":66001,"char_end":66111}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" a. “ Controller, ” “ Data Subject, ” “ Personal Data, ” “ Personal Data Breach, ” “ Processing, ” “ Processor, ” and “ Supervisory Authority, ” have the meaning given to them in the GDPR.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20a.%20%E2%80%9C%20Controller%2C,them%20in%20the%20GDPR.","char_start":52996,"char_end":53184}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ###\n Company logically segregated Customer Personal Data so that the Customers will only be able to access their own data and not Personal Data belonging to other Customers.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20%23%23%23%20Company%20logically,belonging%20to%20other%20Customers.","char_start":69520,"char_end":69694}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3.3 Customer may reasonably issue additional instructions as necessary to comply with Data Protection Law. Company may charge a reasonable fee to comply with any additional instructions.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%203.3%20Customer%20may,with%20any%20additional%20instructions.","char_start":57181,"char_end":57368}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ###\n The Service is provisioned using a cloud-based platform and we employ best practices and appropriate technical and organizational measures to safeguard Personal Data. The Company regularly monitors compliance with these measures. A summary of security measures includes:","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20%23%23%23%20The%20Service,of%20security%20measures%20includes%3A","char_start":67343,"char_end":67619}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 9.1. The Parties acknowledge and agree that the exchange of Personal Data between the Parties does not form part of any monetary or other valuable consideration exchanged between the Parties with respect to the Terms or this U.S. State DPA.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%209.1.%20The%20Parties,this%20U.S.%20State%20DPA.","char_start":81585,"char_end":81826}},{"surface":"moderation_enforcement","risk":"medium","confidence":"high","tier":"Enterprise","verified":true,"quote":"Otter.ai may suspend or terminate access to the Service, including fee-based portions of the Service, for any account for which any sums are due but unpaid. Without limiting the generality of the foregoing, if you have been provided access to the Service (including certain features thereof) via your Organization and your Organization has not paid all sums due, we may suspend or terminate your access to the Service.","caution":"Otter.ai can suspend or terminate individual users if their Organization fails to pay, even if the individual user is not personally delinquent.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Otter.ai%20may%20suspend%20or,access%20to%20the%20Service.","char_start":11681,"char_end":12099}},{"surface":"moderation_enforcement","risk":"medium","confidence":"high","tier":"Enterprise","verified":true,"quote":"You are responsible for: (i) identifying and authenticating all of your Authorized Users, (ii) approving access by your Authorized Users to the Service and designating appropriate access controls in connection with your account, (iii) controlling against unauthorized access by your Authorized Users, and (iv) all activities that occur under your Authorized Users’ usernames, passwords or accounts as a result of your Authorized Users’ access and use of the Service.","caution":"Organizations bear full liability for all activities performed under any Authorized User's account, including unauthorized or improper use by those users.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=You%20are%20responsible%20for%3A,use%20of%20the%20Service.","char_start":4855,"char_end":5321}},{"surface":"moderation_enforcement","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"Otter.ai may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms or is otherwise objectionable. You understand that when using the Service you will be exposed to User Content from a variety of sources and acknowledge that User Content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against Otter.ai with respect to User Content.","caution":"Otter.ai can remove or block content at any time without notice based solely on its own judgment. Users expressly waive all legal and equitable remedies related to User Content actions.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Otter.ai%20may%2C%20however%2C%20at,respect%20to%20User%20Content.","char_start":21528,"char_end":22052}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" a. You are responsible for: (i) identifying and authenticating all of your Authorized Users, (ii) approving access by your Authorized Users to the Service and designating appropriate access controls in connection with your account, (iii) controlling against unauthorized access by your Authorized Users, and (iv) all activities that occur under your Authorized Users’ usernames, passwords or accounts as a result of your Authorized Users’ access and use of the Service.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20a.%20You%20are,use%20of%20the%20Service.","char_start":4851,"char_end":5321}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" d. harass, threaten, demean, embarrass, or otherwise harm any other user of the Service;","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20d.%20harass%2C%20threaten%2C,user%20of%20the%20Service%3B","char_start":25539,"char_end":25628}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" c. your User Content could not be deemed by a reasonable person to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20c.%20your%20User,hateful%2C%20or%20otherwise%20inappropriate.","char_start":21136,"char_end":21329}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" e. violate, or encourage others to violate, any right of a third party (including by act or omission), including by infringing or misappropriating any third party intellectual property or proprietary right;","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20e.%20violate%2C%20or,property%20or%20proprietary%20right%3B","char_start":25629,"char_end":25836}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ‍ BY USING THE SERVICE YOU AGREE NOT TO:","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20%E2%80%8D%20BY%20USING,YOU%20AGREE%20NOT%20TO%3A","char_start":25074,"char_end":25115}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" f. interfere with security-related features of the Service, including by: (i) disabling or circumventing features that prevent or limit use or copying of any content; or (ii) reverse engineering or otherwise attempting to discover the source code of any portion of the Service except to the extent that the activity is expressly permitted by applicable law;","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20f.%20interfere%20with,permitted%20by%20applicable%20law%3B","char_start":25837,"char_end":26195}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" j. attempt to do any of the acts described in this Section 11 or assist or permit any person in engaging in any of the acts described in this Section 11.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20j.%20attempt%20to,in%20this%20Section%2011.","char_start":27074,"char_end":27228}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Email: copyright@otter.ai \n Any notice alleging that materials hosted by or distributed through the Service infringe intellectual property rights must include the following information:","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Email%3A%20copyright%40otter.ai%20Any%20notice,include%20the%20following%20information%3A","char_start":27725,"char_end":27910}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" c. a description of the material that you claim is infringing and where it is located on the Service;","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20c.%20a%20description,located%20on%20the%20Service%3B","char_start":28163,"char_end":28265}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" d. your address, telephone number, and email address;","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20d.%20your%20address%2C,number%2C%20and%20email%20address%3B","char_start":28266,"char_end":28320}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" e. a statement by you that you have a good faith belief that the use of the materials on the Service of which you are complaining is not authorized by the copyright owner, its agent, or the law; and","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20e.%20a%20statement,or%20the%20law%3B%20and","char_start":28321,"char_end":28520}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 12.2 Repeat Infringers. Otter.ai will promptly terminate the accounts of users that are determined by Otter.ai to be repeat infringers.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%2012.2%20Repeat%20Infringers.,to%20be%20repeat%20infringers.","char_start":28766,"char_end":28902}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 14.1 Term. These Terms are effective beginning when you accept the Terms or first download, install, access, or use the Service, and ending when terminated as described in Section 14.2.\n 14.2 Termination . If you violate any provision of these Terms, your authorization to access the Service and these Terms automatically terminate. In addition, Otter.ai may, at its sole discretion, terminate these Terms or your account on the Service, or suspend or terminate your access to the Service, at any time for any reason or no reason, with or without notice. You may terminate your account and these Terms at any time by contacting customer service at support@otter.ai .\n 14.3 Effect of Termination. Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Service; (b) you will no longer be authorized to access your account or the Service; (c) you must pay Otter.ai any unpaid amount that was due prior to termination; and (d) all payment obligations accrued prior to termination and Sections [5.3, 6, 7, 10, 14.3, 16, 17, 18, 19, and 20] will survive.\n 14.4 Modification of the Service. Otter.ai reserves the right to modify or discontinue the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you. Otter.ai will have no liability for any change to the Service or any suspension or termination of your access to or use of the Service.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%2014.1%20Term.%20These,use%20of%20the%20Service.","char_start":29768,"char_end":31253}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" a. use the Service for any illegal purpose or in violation of any local, state, national, or international law;","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20a.%20use%20the,national%2C%20or%20international%20law%3B","char_start":25116,"char_end":25228}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" b. a description of the copyrighted work or other intellectual property that you claim has been infringed;","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20b.%20a%20description,claim%20has%20been%20infringed%3B","char_start":28055,"char_end":28162}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" g. interfere with the operation of the Service or any user’s enjoyment of the Service, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) making any unsolicited offer or advertisement to another user of the Service; (iii) collecting personal information about another user or third party without consent; or (iv) interfering with or disrupting any network, equipment, or server connected to or used to provide the Service;","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20g.%20interfere%20with,to%20provide%20the%20Service%3B","char_start":26196,"char_end":26687}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" a. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20a.%20an%20electronic,other%20right%20being%20infringed%3B","char_start":27911,"char_end":28054}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" f. a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20f.%20a%20statement,intellectual%20property%20owner%E2%80%99s%20behalf.","char_start":28521,"char_end":28765}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" h. perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation, accessing any other Service account without permission, or falsifying your age or date of birth;","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20h.%20perform%20any,or%20date%20of%20birth%3B","char_start":26688,"char_end":26896}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 9.7 User Content Disclaimer . We are under no obligation to edit or control User Content that you or other users post or publish, and will not be in any way responsible or liable for User Content. Otter.ai may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms or is otherwise objectionable. You understand that when using the Service you will be exposed to User Content from a variety of sources and acknowledge that User Content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against Otter.ai with respect to User Content. If notified by a user or content owner that User Content allegedly does not conform to these Terms, we may investigate the allegation and determine in our sole discretion whether to remove the User Content, which we reserve the right to do at any time and without notice. For clarity, Otter.ai does not permit copyright-infringing activities on the Service.\n 9.8 Monitoring Content . Otter.ai does not control and does not have any obligation to monitor: (a) User Content; (b) any content made available by third parties; or (c) the use of the Service by its users. Otter.ai is not responsible for the use of any User Content by users or any third parties. You acknowledge and agree that Otter.ai reserves the right to, and may from time to time, monitor any and all information transmitted or received through the Service for operational and other purposes. ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%209.7%20User%20Content,and%20other%20purposes.%20","char_start":21330,"char_end":22912}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 12.1 DMCA Notification . We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. §512, as amended). If you have an intellectual property rights-related complaint about material posted on the Service, you may contact our Designated Agent at the following address:\n Otter.ai, Inc.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%2012.1%20DMCA%20Notification,following%20address%3A%20Otter.ai%2C%20Inc.","char_start":27275,"char_end":27620}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"You hereby represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=You%20hereby%20represent%20and,prohibited%20or%20restricted%20parties.","char_start":52211,"char_end":52513}},{"surface":"data_retention","risk":"medium","confidence":"low","tier":"All","verified":true,"quote":"Customer may delete User Content from their account where it may be stored in a separate trash folder provided with the service for a specified period unless they choose to delete it from the trash folder. Once it has been permanently deleted from the user account either by direct action by the user or on expiration of the specified retention period in the trash folder, no record of the User Content is retained and the User Content cannot be recreated by the service.","caution":"The 'specified period' for trash folder retention is not defined in this clause. Users may not know how long deleted content persists before permanent deletion. However, Otter.ai commits to no record being retained after permanent deletion.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Customer%20may%20delete%20User,recreated%20by%20the%20service.","char_start":18327,"char_end":18798}},{"surface":"data_retention","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We take reasonable steps to limit the collection and usage of Personal Information to that which is relevant for the purposes for which it was collected, and to ensure that such Personal Information is reliable, accurate, complete and current. Individuals are encouraged to keep their Personal Information with Otter.ai up to date and may contact Otter.ai as indicated below or in the Policy to request that their Personal Information be updated or corrected.\n We will adhere to the DPF Principles for as long as we retain the Personal Information collected under DPF Principles.\n When providing our Services as a data processor, we process and retain Personal Information as necessary to provide our Services as permitted in our agreements, or as required or permitted under applicable law.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20We%20take%20reasonable,permitted%20under%20applicable%20law.","char_start":25064,"char_end":25856}},{"surface":"data_retention","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" In certain circumstances you have the following rights in relation to your Personal Information that we hold.\n Access . You have the right to access the Personal Information we hold about you, and to receive an explanation of how we use it and who we share it with.\n Correction . You have the right to correct any Personal Information we hold about you that is inaccurate or incomplete.\n Erasure . You have the right to request for your Personal Information to be erased or deleted.\n Object to processing . You have the right to object to our processing of your Personal Information where we are relying on a legitimate interest or if we are processing your Personal Information for direct marketing purposes.\n Restrict processing . You have a right in certain circumstances to stop us from processing your Personal Information other than for storage purposes.\n Portability . You have the right to receive, in a structured, commonly used and machine-readable format, Personal Information that you have provided to us if we process it on the basis of our contract with you, or with your consent, or to request that we transfer such Personal Information to a third party.\n Withdraw consent . You have the right to withdraw any consent you previously applied to us. We will apply your preferences going forward, and this will not affect the lawfulness of processing before your consent was given.\n Please note that, prior to any response to the exercise of such rights, we will require you to verify your identity. ","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20In%20certain%20circumstances,verify%20your%20identity.%20","char_start":16354,"char_end":17867}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 12.1 This DPA is terminated upon the termination of the Terms.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%2012.1%20This%20DPA,termination%20of%20the%20Terms.","char_start":63247,"char_end":63310}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 12.2 Upon termination of the Terms of Service, the Company will, upon Customer’s request, return Customer Personal Data in Company’s possession to the Customer or securely destroy such Customer Personal Data unless applicable laws prevent the Company from returning or destroying all or part of Customer Personal Data. ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%2012.2%20Upon%20termination,Customer%20Personal%20Data.%20","char_start":63312,"char_end":63632}},{"surface":"data_retention","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Otter.ai stores all Personal Information for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so by law or in order to comply with a regulatory obligation. When deleting Personal Information, we will take measures to render such Personal Information irrecoverable or irreproducible, and the electronic files which contain Personal Information will be permanently deleted.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20Otter.ai%20stores%20all,will%20be%20permanently%20deleted.","char_start":15904,"char_end":16336}},{"surface":"data_retention","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Where appropriate, you have the right to access to the Personal Information we maintain about you and to correct, amend or delete that information when it is inaccurate or has been processed in violation of the DPF Principles by sending a written request as indicated in “Contact Us” below. We will review your request in accordance with the DPF Principles, and may limit or deny access to Personal Information as permitted by the DPF Principles.\n When providing our Services as a Data Processor, we only Process and disclose the Personal Information as specified in our agreements. Our customers control how Personal Information is disclosed to us and Processed, and how it can be modified. Accordingly, if you want to request access, or to limit use or disclosure of your Personal Information, please contact the company to whom you submitted your Personal Information and that uses our Services. If you provide us with the name of the company to whom you provided your Personal Information and who is our customer, we will refer your request to that customer and support them in responding to your request.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=%20Where%20appropriate%2C%20you,responding%20to%20your%20request.","char_start":27229,"char_end":28339}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 6.1. Upon direction by Company, and in any event no later than 30 days after receipt of a request from Company, Vendor shall promptly delete Company Personal Data as directed by Company, unless Vendor is required by law to retain such data, in which case Vendor shall, on ongoing basis, isolate and protect the security and confidentiality of such Personal Data and prevent any further processing except to the extent required by such law and shall destroy or return to Company all other Personal Data not required to be retained by Vendor by law.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%206.1.%20Upon%20direction,by%20Vendor%20by%20law.","char_start":80396,"char_end":80944}},{"surface":"data_retention","risk":"medium","confidence":"low","tier":"All","verified":true,"quote":"Upon termination of the Terms, except as set forth therein or herein, Vendor will discontinue Processing and destroy or return Company Personal Data in its or its subcontractors and sub-processors possession without undue delay. 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Users cannot determine how long their data is held from this document alone.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=The%20period%20for%20which,in%20the%20Terms.%20%E2%80%8D","char_start":66937,"char_end":67095}},{"surface":"tier_differences","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" * Shared pool across all transcription types","caution":null,"provenance":{"source_url":"https://otter.ai/pricing","snapshot_sha256":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79","wayback_url":null,"deep_link":"https://otter.ai/pricing#:~:text=%20*%20Shared%20pool%20across%20all%20transcription%20types","char_start":10211,"char_end":10256}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Yes, we offer a 20% discount on Otter Pro Monthly and Otter Pro Annual plans for individual students and teachers using an email address ending with .edu . 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Just log in to your account, go to Settings , and select “Upgrade to Business” . Follow the prompts and you’ll be set.","caution":null,"provenance":{"source_url":"https://otter.ai/pricing","snapshot_sha256":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79","wayback_url":null,"deep_link":"https://otter.ai/pricing#:~:text=%20Yes!%20Just%20log,and%20you%E2%80%99ll%20be%20set.","char_start":10381,"char_end":10505}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. Sign up for Otter Basic (or login ) using an email address ending with .edu (e.g., john.smith@stanford.edu).","caution":null,"provenance":{"source_url":"https://otter.ai/pricing","snapshot_sha256":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79","wayback_url":null,"deep_link":"https://otter.ai/pricing#:~:text=1.%20Sign%20up%20for,with%20.edu%20(e.g.%2C%20john.smith%40stanford.edu).","char_start":11169,"char_end":11280}},{"surface":"tier_differences","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"For additional details, please see our help center article .","caution":null,"provenance":{"source_url":"https://otter.ai/pricing","snapshot_sha256":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79","wayback_url":null,"deep_link":"https://otter.ai/pricing#:~:text=For%20additional%20details%2C%20please,help%20center%20article%20.","char_start":11521,"char_end":11581}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Service enables users to transform recorded voice conversations into transcribed notes that can be searched and shared. You may choose whether to use the free version of the Service (“ Free Service ”) or the subscription-based paid version of the Service for which you may be required to pay fees (the “ Paid Service ”).","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20The%20Service%20enables,%E2%80%9C%20Paid%20Service%20%E2%80%9D).","char_start":2780,"char_end":3105}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Certain features of the Service may require you to pay fees. Before you pay any fees, you will have the opportunity to review and accept the fees that you will be charged. All fees are in U.S. Dollars and are non-refundable.\n 4.1 Price. Otter.ai reserves the right to determine pricing for the Service. Otter.ai will make reasonable efforts to keep pricing information published on the website up to date. We encourage you to check our website periodically for current pricing information. Otter.ai may change the fees for any feature of the Service, including additional fees or charges, if Otter.ai gives you advance notice of changes before they apply. Otter.ai, at its sole discretion, may make promotional offers with different features and different pricing to any of Otter.ai’s customers. These promotional offers, unless made to you, will not apply to your offer or these Terms.\n 4.2 Authorization. You authorize Otter.ai and its third party payment processors to charge all sums for the orders that you make and any level of Service you select as described in these Terms or published by Otter.ai, including all applicable taxes, to the payment method specified in your account. If you pay any fees with a credit card, Otter.ai or its third party payment processors may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase. At its discretion Otter may allow an organization to purchase the Service by issuing an invoice for payment that must be settled within 30 days of issuance.\n 4.3 Subscription Service. ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20Certain%20features%20of,4.3%20Subscription%20Service.%20","char_start":7504,"char_end":9154}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" a. General . The Service may include automatically recurring payments for periodic charges (“ Subscription Service ”). If you activate a Subscription Service, you authorize Otter.ai or its third party payment processors or Apple or Google if you subscribed directly through the mobile application to periodically charge, on a going-forward basis and until cancellation of either the recurring payments or your account, all accrued sums on or before the payment due date for the accrued sums, including all accrued sums for your Authorized Users. The “ Subscription Billing Date ” is the date when you purchase your first subscription to the Service. For more information on the “ Subscription Fee ”, please see https://otter.ai/pricing . Your account will be charged automatically on the Subscription Billing Date all applicable fees and taxes for the next subscription period, which may be one month or one year depending on the selection you make on your account (such period, the “ Initial Subscription Period ”). The term of each Subscription Service will automatically renew for a period equal to the Initial Subscription Period or one (1) year periods, whichever is less, unless otherwise identified in an applicable Order Form (each, a “Renewal Term”) unless a party provides the other party written notice thirty (30) days in advance of the expiry of the Subscription Service or then-current Renewal Term, as applicable, of its desire to amend the duration of the Renewal Term, modify number of Users or terminate the Order Form. Customer is responsible and will pay Otter all Subscription Fees under an Order Form for the entire Subscription Term and any applicable Renewal Term. If you may add additional users to Teams accounts throughout the Subscription Period you will be charged a","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20a.%20General%20.,will%20be%20charged%20a","char_start":9155,"char_end":10951}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" pro-rata fee for the time remaining to the renewal period. You must cancel your subscription before it renews in order to avoid billing of the next periodic Subscription Fee to your account. Otter.ai or its third party payment processor will bill the periodic Subscription Fee to the payment method you provide to us during registration (or to a different payment method if you change your payment information). You may cancel the Subscription Service in the settings page for your account at Otter.ai if you signed up directly via our website, or through settings in the Apple App Store, or Google Play Store if you subscribed directly in the mobile application or contacting us at: support@otter.ai .","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20pro-rata%20fee%20for,us%20at%3A%20support%40otter.ai%20.","char_start":10951,"char_end":11654}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" *Salesforce and HubSpot integrations subject to user limits\n *Offer valid only with an India-issued credit card.","caution":null,"provenance":{"source_url":"https://otter.ai/pricing","snapshot_sha256":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79","wayback_url":null,"deep_link":"https://otter.ai/pricing#:~:text=%20*Salesforce%20and%20HubSpot,an%20India-issued%20credit%20card.","char_start":4183,"char_end":4296}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 0.5x, 0.75x, 1x, 1.25x, 1.5x, 1.75x, 2x, 3x, skip silence","caution":null,"provenance":{"source_url":"https://otter.ai/pricing","snapshot_sha256":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79","wayback_url":null,"deep_link":"https://otter.ai/pricing#:~:text=%200.5x%2C%200.75x%2C%201x%2C,2x%2C%203x%2C%20skip%20silence","char_start":7664,"char_end":7722}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" mp3, txt, pdf, docx, srt; bulk export","caution":null,"provenance":{"source_url":"https://otter.ai/pricing","snapshot_sha256":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79","wayback_url":null,"deep_link":"https://otter.ai/pricing#:~:text=%20mp3%2C%20txt%2C%20pdf%2C%20docx%2C%20srt%3B%20bulk%20export","char_start":8377,"char_end":8415}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" iOS and Android apps","caution":null,"provenance":{"source_url":"https://otter.ai/pricing","snapshot_sha256":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79","wayback_url":null,"deep_link":"https://otter.ai/pricing#:~:text=%20iOS%20and%20Android%20apps","char_start":2655,"char_end":2676}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Joins Zoom, MS Teams, and Google Meet to automatically write and share notes","caution":null,"provenance":{"source_url":"https://otter.ai/pricing","snapshot_sha256":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79","wayback_url":null,"deep_link":"https://otter.ai/pricing#:~:text=%20Joins%20Zoom%2C%20MS,write%20and%20share%20notes","char_start":5728,"char_end":5805}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3","caution":null,"provenance":{"source_url":"https://otter.ai/pricing","snapshot_sha256":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79","wayback_url":null,"deep_link":"https://otter.ai/pricing#:~:text=%203","char_start":5876,"char_end":5878}},{"surface":"tier_differences","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" save 50%","caution":null,"provenance":{"source_url":"https://otter.ai/pricing","snapshot_sha256":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79","wayback_url":null,"deep_link":"https://otter.ai/pricing#:~:text=%20save%2050%25","char_start":887,"char_end":896}},{"surface":"tier_differences","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" save 51%","caution":null,"provenance":{"source_url":"https://otter.ai/pricing","snapshot_sha256":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79","wayback_url":null,"deep_link":"https://otter.ai/pricing#:~:text=%20save%2051%25","char_start":244,"char_end":253}},{"surface":"tier_differences","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" My colleagues and I already have Otter accounts. Can we switch to Business?","caution":null,"provenance":{"source_url":"https://otter.ai/pricing","snapshot_sha256":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79","wayback_url":null,"deep_link":"https://otter.ai/pricing#:~:text=%20My%20colleagues%20and,we%20switch%20to%20Business%3F","char_start":10297,"char_end":10373}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 4.4 Delinquent Accounts. Otter.ai may suspend or terminate access to the Service, including fee-based portions of the Service, for any account for which any sums are due but unpaid. Without limiting the generality of the foregoing, if you have been provided access to the Service (including certain features thereof) via your Organization and your Organization has not paid all sums due, we may suspend or terminate your access to the Service. In addition to the amount due for the Service, a delinquent account may be charged with fees or charges that are incidental to any chargeback or collection of any the unpaid amount, including collection fees.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%204.4%20Delinquent%20Accounts.,amount%2C%20including%20collection%20fees.","char_start":11655,"char_end":12308}},{"surface":"tier_differences","risk":"high","confidence":"low","tier":"Enterprise","verified":true,"quote":"Acknowledge that all the data under your account is owned by the Workspace or Organization and the Workspace or Organization administrators have the right to access, disclose, restrict and remove information in your account. This includes the data that predates when you joined the Workspace or Organization account.","caution":"For Business/Enterprise/Workspace tiers, all account data—including pre-existing data—is owned by the Organization, and admins can access, disclose, restrict, or delete it without individual user consent.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Acknowledge%20that%20all%20the,Workspace%20or%20Organization%20account.","char_start":7148,"char_end":7464}},{"surface":"tier_differences","risk":"high","confidence":"low","tier":"All","verified":true,"quote":"If the domain of the email address associated with your account is owned by an Organization and was assigned to you as an employee, contractor or member of the Organization (such as yourname@youremployer.com), you acknowledge and agree that we may identify your account to the Organization, migrate your account to the Organization’s account, and/or restrict or terminate access to your account. Otter.ai will have no liability to you in connection with any such disclosure, restriction, or termination.","caution":"Otter.ai may unilaterally disclose your account to your employer, migrate it to your employer's account, or terminate your access—with zero liability to you—purely based on your email domain.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=If%20the%20domain%20of,disclosure%2C%20restriction%2C%20or%20termination.","char_start":5927,"char_end":6430}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" d. When you join an Otter Basic Workspace, Pro Workspace, Otter Business or Enterprise account or when you convert an existing Otter individual account into an Otter Basic Workspace, Pro Workspace, Otter Business or Enterprise account, you must do the following:","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20d.%20When%20you,must%20do%20the%20following%3A","char_start":6431,"char_end":6694}},{"surface":"tier_differences","risk":"low","confidence":"medium","tier":"All","verified":true,"quote":"Two factor authentication may be enabled by account administrator(s) for Basic Workspace, Pro Workspace, Business or Enterprise accounts.","caution":"Two-factor authentication is available across most tiers (Basic, Pro, Business, Enterprise) but the phrasing 'may be enabled' implies it is optional, not enforced by default.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Two%20factor%20authentication%20may,Business%20or%20Enterprise%20accounts.","char_start":69194,"char_end":69331}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Otter Pro Annual: $6.67 USD per month (billed $79.99 annually)\nOtter Pro Monthly: $13.59 USD per month","caution":null,"provenance":{"source_url":"https://otter.ai/pricing","snapshot_sha256":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79","wayback_url":null,"deep_link":"https://otter.ai/pricing#:~:text=Otter%20Pro%20Annual%3A%20%246.67,%2413.59%20USD%20per%20month","char_start":11049,"char_end":11151}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 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Otter.ai disclaims any and all liability in connection with User Content. You are solely responsible for your User Content and the consequences of providing User Content via the Service. By providing User Content via the Service, you affirm, represent, and warrant that:","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%209.6%20User%20Content,represent%2C%20and%20warrant%20that%3A","char_start":19949,"char_end":20270}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" THE SERVICE AND ALL MATERIALS AND CONTENT AND TRANSCRIPTIONS AVAILABLE THROUGH THE SERVICE ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. OTTER.AI DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICE AND ALL MATERIALS AND CONTENT AND TRANSCRIPTIONS AVAILABLE THROUGH THE SERVICE, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. OTTER.AI DOES NOT WARRANT THAT THE SERVICE OR ANY PORTION OF THE SERVICE (OR YOUR ACCESS THERETO), OR ANY DATA, MATERIALS OR CONTENT OFFERED THROUGH OR PROCESSED BY THE SERVICE, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND OTTER.AI DOES NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED. OTTER.AI IS NOT RESPONSIBLE FOR THE FAILURE TO STORE OR MAINTAIN ANY USER DATA, CONTENT OR TRANSCRIPTIONS, USER COMMUNCIATIONS, ACCOUNT INFORMATION, OR PERSONAL SETTINGS. OTTER.AI MAKES NO WARRANTY ABOUT THE COMPLETENESS OR ACCURACY OF THE TRANSCRIPTION.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20THE%20SERVICE%20AND,ACCURACY%20OF%20THE%20TRANSCRIPTION.","char_start":32559,"char_end":33684}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICE OR OTTER.AI ENTITIES OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE WILL CREATE ANY WARRANTY REGARDING ANY OF THE OTTER.AI ENTITIES OR THE SERVICE THAT IS NOT EXPRESSLY STATED IN THESE TERMS. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE THAT MAY RESULT FROM THE SERVICE AND YOUR DEALING WITH ANY OTHER SERVICE USER. YOU UNDERSTAND AND AGREE THAT YOU USE ANY PORTION OF THE SERVICE AT YOUR OWN DISCRETION AND RISK, AND THAT WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH THE SERVICE) OR ANY LOSS OF, USE OR DISCLOSURE OF DATA, INCLUDING USER CONTENT.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20NO%20ADVICE%20OR,DATA%2C%20INCLUDING%20USER%20CONTENT.","char_start":33686,"char_end":34405}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 20.7 No Support . We are under no obligation to provide support for the Service. In instances where we may offer support, the support will be subject to published policies.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%2020.7%20No%20Support,subject%20to%20published%20policies.","char_start":50399,"char_end":50572}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ‍ This Section 21 only applies to the extent you are using our mobile application on an iOS device. You acknowledge that these Terms are between you and Otter.ai only not with Apple Inc. (“ Apple ”), and Apple is not responsible for the Service or the content thereof. Apple has no obligation to furnish any maintenance and support services with respect to the Service. If the Service fails to conform to any applicable warranty, you may notify Apple and Apple will refund any applicable purchase price for the mobile application to you; and, to the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Service. Apple is not responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including: (a) product liability claims; (b) any claim that the Service fails to conform to any applicable legal or regulatory requirement; or (c) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement and discharge of any third party claim that the Service and/or your possession and use of the Service infringe a third party’s intellectual property rights. You agree to comply with any applicable third party terms when using the Service. Apple and Apple’s subsidiaries are third party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third party beneficiary of these Terms. ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20%E2%80%8D%20This%20Section,of%20these%20Terms.%20","char_start":50610,"char_end":52211}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 14.1 If any provision of this DPA is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, then the invalidity or unenforceability of such provision does not affect any other provision of this DPA and all provisions not affected by such invalidity or unenforceability will remain in full force and effect.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%2014.1%20If%20any,full%20force%20and%20effect.","char_start":63808,"char_end":64160}},{"surface":"indemnity_liability","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against Otter.ai with respect to User Content.","caution":"Users expressly waive all legal and equitable remedies against Otter.ai related to User Content, including presumably in cases of unauthorized access, loss, or misuse of User Content.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=You%20agree%20to%20waive%2C,respect%20to%20User%20Content.","char_start":21912,"char_end":22052}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" b. If you received your credentials to access and use the Service (including certain features thereof) from your Organization or otherwise are accessing the Service under your Organization’s account, you acknowledge and agree that your access to the Service as provided by your Organization is subject to the agreement between Otter.ai and your Organization with respect to the Service. You also acknowledge that your Organization may terminate the access to the Service that they provide to you at any time. Otter.ai will have no liability to you in connection with any such removal or termination.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20b.%20If%20you,such%20removal%20or%20termination.","char_start":5322,"char_end":5922}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" To the fullest extent permitted by law, you are responsible for your use of the Service, and you will defend and indemnify Otter.ai and its officers, directors, employees, consultants, affiliates, subsidiaries and agents (together, the “ Otter.ai Entities ”) from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or connected with: (a) your unauthorized use of, or misuse of, the Service; (b) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (c) your violation of any third party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; (d) the nature of content of Data processed by the Service; or (e) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20To%20the%20fullest,defense%20of%20those%20claims.","char_start":31281,"char_end":32518}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE OTTER.AI ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY MATERIALS OR CONTENT ON THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY OTTER.AI ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.\n EXCEPT AS PROVIDED IN SECTION 19.5 AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE OTTER.AI ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO OTTER.AI FOR ACCESS TO AND USE OF THE SERVICE IN THE 12 MONTHS PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO CLAIM; OR (B) $100.\n EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 17 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20TO%20THE%20FULLEST,OF%20ITS%20ESSENTIAL%20PURPOSE.","char_start":35474,"char_end":37067}},{"surface":"indemnity_liability","risk":"high","confidence":"medium","tier":"All","verified":true,"quote":"Otter.ai disclaims any and all liability in connection with User Content. You are solely responsible for your User Content and the consequences of providing User Content via the Service.","caution":"Otter.ai disclaims all liability for User Content while placing sole responsibility on users, including for consequences that may arise from Otter.ai's own processing or handling of that content.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Otter.ai%20disclaims%20any%20and,Content%20via%20the%20Service.","char_start":20000,"char_end":20186}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 11.1 Except for any government fines or penalties, the limitations of liability provisions in the Terms shall apply to this DPA. To the extent permitted by applicable law, where Company has paid damages or fines, Company is entitled to claim back from Customer that part of the compensation, damages or fines, corresponding to Customer’s part of responsibility for the damages or fines.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%2011.1%20Except%20for,the%20damages%20or%20fines.","char_start":62811,"char_end":63198}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" b. your User Content, and the use of your User Content as contemplated by these Terms, does not and will not: (i) infringe, violate, or misappropriate any third party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; or (iii) cause Otter.ai to violate any law or regulation; and","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20b.%20your%20User,law%20or%20regulation%3B%20and","char_start":20619,"char_end":21135}},{"surface":"confidentiality","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"Confidentiality - Vendor shall ensure that its employees, agents, subcontractors, and sub-processors are subject to a duty of confidentiality with respect to Company Personal Data.","caution":"Standard confidentiality obligation imposed on Vendor and its chain; consistent with data processing agreement best practices.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Confidentiality%20-%20Vendor%20shall,to%20Company%20Personal%20Data.","char_start":78197,"char_end":78377}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 4.1 Company personnel authorized to Process Customer Personal Data are subject to an obligation of confidentiality.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%204.1%20Company%20personnel,an%20obligation%20of%20confidentiality.","char_start":57619,"char_end":57735}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 13.1 This DPA may only be modified by a written amendment signed by both Company and Customer.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%2013.1%20This%20DPA,both%20Company%20and%20Customer.","char_start":63671,"char_end":63766}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"low","tier":"All","verified":true,"quote":"To the extent you desire to use the Service in connection with materials or information located on your Zoom, Dropbox, or other third-party accounts (collectively, “ Third Party Accounts ”), you hereby grant Otter.ai permission to access the Third Party Accounts in connection with Otter.ai’s provision of the Service.","caution":"By connecting third-party accounts, users grant Otter.ai broad access permission. The scope of access is not limited in this clause and could extend beyond what is strictly necessary.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=To%20the%20extent%20you,provision%20of%20the%20Service.","char_start":16884,"char_end":17202}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" f. “ Subprocessor ” means a Processor engaged by Company to Process Customer Personal Data; and","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20f.%20%E2%80%9C%20Subprocessor,Customer%20Personal%20Data%3B%20and","char_start":54333,"char_end":54429}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The controller has authorized the use of the subprocessors listed on the page https://otter.ai/subprocessors . ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20The%20controller%20has,page%20https%3A%2F%2Fotter.ai%2Fsubprocessors%20.%20","char_start":69754,"char_end":69866}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"\n 4.4. Right to Object - Company may object in writing to Vendor’s appointment of a new subcontractor or sub-processor on reasonable grounds by notifying Vendor in writing within 30 calendar days of receipt of notice in accordance with Section 4.3. In the event Company objects, the Parties shall discuss Company’s concerns in good faith with a view to achieving a commercially reasonable resolution. ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%204.4.%20Right%20to,commercially%20reasonable%20resolution.%20","char_start":79005,"char_end":79406}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"We also use third party advertising partners, including Facebook, to deliver ads to you on other sites. Google Analytics uses first-party Cookies to track user interactions which helps show how users use our Service and Website. This information is used to compile reports and to help us improve our Service and Website. Such reports disclose Website trends without identifying individual visitors. You can opt out of Google Analytics by going to https://tools.google.com/dlpage/gaoptout or via Google’s Ads settings.\n You can block Cookies by setting your internet browser to block some or all or Cookies. However, if you use your browser settings to block all Cookies (including strictly necessary Cookies) you may not be able to use our Services.","caution":null,"provenance":{"source_url":"https://otter.ai/privacy-policy","snapshot_sha256":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174","wayback_url":null,"deep_link":"https://otter.ai/privacy-policy#:~:text=We%20also%20use%20third,to%20use%20our%20Services.","char_start":10940,"char_end":11689}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 8.1 Third Party Services and Linked Websites . Otter.ai may provide tools through the Service that enable you to export information, including User Content, to third party services, including through features that may allow you to link your account on Otter.ai with an account on the third party service, such as Twitter or Facebook, or through our implementation of third party buttons (such as “like” or “share” buttons). By using one of these tools, you agree that Otter.ai may transfer that information to the applicable third party service. Third party services are not under Otter.ai’s control, and, to the fullest extent permitted by law, Otter.ai is not responsible for any third party service’s use of your exported information. The Service may also contain links to third party websites. Linked websites are not under Otter.ai’s control, and Otter.ai is not responsible for their content.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%208.1%20Third%20Party,responsible%20for%20their%20content.","char_start":15578,"char_end":16477}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"low","tier":"All","verified":true,"quote":"Otter.ai may provide tools through the Service that enable you to export information, including User Content, to third party services, including through features that may allow you to link your account on Otter.ai with an account on the third party service, such as Twitter or Facebook, or through our implementation of third party buttons (such as “like” or “share” buttons). By using one of these tools, you agree that Otter.ai may transfer that information to the applicable third party service. Third party services are not under Otter.ai’s control, and, to the fullest extent permitted by law, Otter.ai is not responsible for any third party service’s use of your exported information.","caution":"Data transferred to third-party services is outside Otter.ai's control and responsibility. Users implicitly consent to third-party data use upon using export/integration features.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Otter.ai%20may%20provide%20tools,of%20your%20exported%20information.","char_start":15626,"char_end":16316}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"low","tier":"All","verified":true,"quote":"The controller has authorized the use of the subprocessors listed on the page https://otter.ai/subprocessors .","caution":"Subprocessors are not enumerated in the document itself; users must consult an external, potentially changeable URL to know who receives their data.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=The%20controller%20has%20authorized,the%20page%20https%3A%2F%2Fotter.ai%2Fsubprocessors%20.","char_start":69755,"char_end":69865}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 6.3 Customer may object to the addition of a Subprocessor based on reasonable grounds relating to a potential or actual violation of Data Protection Law by providing written notice detailing the grounds of such objection within thirty (30) days following Company’s notification of the intended change. Customer and Company will work together in good faith to address Customer’s objection. If Company chooses to retain the Subprocessor, Company will inform Customer at least thirty (30) days before authorizing the Subprocessor to Process Customer Personal Data, and Customer may immediately discontinue using the relevant part of the Service, and may terminate the relevant part of the Service within thirty (30) days.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%206.3%20Customer%20may,within%20thirty%20(30)%20days.","char_start":58997,"char_end":59716}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ###\n User Content is hosted by Amazon Web Services (AWS), which is certified SOC 2 Type 2. AWS maintains a list of certifications and third-party assessments. The AWS infrastructure is managed in Amazon controlled data centers throughout the world and the data centers are secured with physical controls to prevent unauthorized access. ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20%23%23%23%20User%20Content,prevent%20unauthorized%20access.%20","char_start":67650,"char_end":67987}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 6.1 Customer hereby authorizes Company to engage Subprocessors. A list of Company’s current Subprocessors is available here .\n 6.2 Company will enter into a written agreement with Subprocessors which imposes the same obligations as required by Data Protection Law.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%206.1%20Customer%20hereby,by%20Data%20Protection%20Law.","char_start":58730,"char_end":58995}},{"surface":"audit_rights_dpa_residency","risk":"medium","confidence":"low","tier":"All","verified":true,"quote":"User Content is hosted by Amazon Web Services (AWS), which is certified SOC 2 Type 2. AWS maintains a list of certifications and third-party assessments. The AWS infrastructure is managed in Amazon controlled data centers throughout the world and the data centers are secured with physical controls to prevent unauthorized access.","caution":"Data is stored in AWS data centers 'throughout the world' with no specific regional restriction, meaning EU/UK data could be processed outside of those jurisdictions absent additional contractual controls.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=User%20Content%20is%20hosted,to%20prevent%20unauthorized%20access.","char_start":67656,"char_end":67986}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" This Data Processing Agreement (“ DPA ”) is incorporated into and made part of the Terms of Service (“ Terms ”) between you (“ Customer ”) and Otter.ai, Inc. (“ Company ”).  Unless otherwise defined in this DPA, capitalized terms will have the meaning given to them in the Terms. This DPA prevails over any conflicting term of the Terms, but does not otherwise modify the Terms.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20This%20Data%20Processing,otherwise%20modify%20the%20Terms.","char_start":52574,"char_end":52953}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" c. “ Data Protection Law ” means the General Data Protection Regulation (EU) 2016/679 (“ GDPR ”), the United Kingdom General Data Protection Regulation, and e-Privacy Directive 2002/58/EC (as amended by Directive 2009/136/EC), and their national implementations in the European Economic Area (“ EEA ”), Switzerland and the United Kingdom, each as applicable, and as may be amended or replaced from time to time;","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20c.%20%E2%80%9C%20Data,from%20time%20to%20time%3B","char_start":53443,"char_end":53855}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" h. “UK Addendum” means the addendum to the Standard Contractual Clauses issued by the UK Information Commissioner under Section 119A(1) of the UK Data Protection Act 2018 (version B1.0, in force March 21, 2022).","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20h.%20%E2%80%9CUK%20Addendum%E2%80%9D,force%20March%2021%2C%202022).","char_start":54727,"char_end":54939}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 5.2 Customer acknowledges that the security measures in Appendix 3 are appropriate in relation to the risks associated with Customer’s intended Processing, and will notify Company prior to any intended Processing for which Company’s security measures may not be appropriate.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%205.2%20Customer%20acknowledges,may%20not%20be%20appropriate.","char_start":58205,"char_end":58480}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 8.1 Company shall maintain a program to provide compliance with the obligations set out in this DPA. ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%208.1%20Company%20shall,in%20this%20DPA.%20","char_start":60534,"char_end":60636}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 9.3. By signing this DPA, Customer and Company conclude the UK Addendum which is hereby incorporated and applies to International Data Transfers outside the United Kingdom. Part 1 of the UK Addendum is completed as follows: (i) in Table 1, the “Exporter” is Customer and the “Importer” is Company, their details are set forth in this DPA and the Terms; (ii) in Table 2, the first option is selected and the “Approved EU SCCs” are the Standard Contractual Clauses referred to in Section 9.2 of this DPA; (iii) in Table 3, Annexes 1 (A and B), II and III to the “Approved EU SCCs” are Appendixes 2, 3 and 4 to the Terms; and (iv) in Table 4, both the “Importer” and the “Exporter” can terminate the UK Addendum. \n 9.4. If the Standard Contractual Clauses or the UK Addendum are amended, updated, or invalidated, Customer and Company will work together in good faith to reasonably resolve such non-compliance.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%209.3.%20By%20signing,reasonably%20resolve%20such%20non-compliance.","char_start":61628,"char_end":62535}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 1. Name: As included in the Terms","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%201.%20Name%3A%20As%20included%20in%20the%20Terms","char_start":64394,"char_end":64428}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Data importer(s): [ Identity and contact details of the data importer(s), including any contact person with responsibility for data protection ]","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20Data%20importer(s)%3A%20%5B,for%20data%20protection%20%5D","char_start":64693,"char_end":64838}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 2. Name: Otter.ai, Inc.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%202.%20Name%3A%20Otter.ai%2C%20Inc.","char_start":64839,"char_end":64863}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" As detailed in Appendix 1. \n The competent authority for data transfers subject to the UK Addendum is the Information Commissioner’s Office in the UK.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20As%20detailed%20in,Office%20in%20the%20UK.","char_start":67143,"char_end":67294}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3.2. Compliance Assurance - Company has the right to take reasonable and appropriate steps to ensure that Vendor uses Company Personal Data consistent with Company’s obligations under applicable State Privacy Laws and the security measures attached hereto at Appendix 3 and incorporated herein. ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%203.2.%20Compliance%20Assurance,and%20incorporated%20herein.%20","char_start":76410,"char_end":76706}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3.3. Compliance Monitoring - Company has the right to monitor Vendor’s compliance with this U.S. State DPA through measures, including, but not limited to, ongoing manual reviews, automated scans, regular assessments, audits, or other annual technical and operational testing at least once every 12 months.  ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%203.3.%20Compliance%20Monitoring,every%2012%20months.%20","char_start":76708,"char_end":77017}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" g. “Standard Contractual Clauses” means the clauses annexed to EU Commission Implementing Decision EU 2021/914 of June 4, 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European parliament and of the Council;","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20g.%20%E2%80%9CStandard%20Contractual,and%20of%20the%20Council%3B","char_start":54430,"char_end":54726}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 7.1 Taking into account the nature of the Processing, and the information available to Company, Company will assist Customer, including, as appropriate, by implementing technical and organizational measures, with the fulfillment of Customer’s own obligations under Data Protection Law to: comply with requests to exercise Data Subject Rights; conduct data protection impact assessments, and prior consultations with Supervisory Authorities; and notify a Personal Data Breach.\n 7.2 Company will maintain records of Processing of Customer Personal Data in accordance with Data Protection Law.\n 7.3 Company may charge a reasonable fee for assistance under this Section 7 . If Company is at fault, Company and Customer shall each bear their own costs related to assistance.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%207.1%20Taking%20into,costs%20related%20to%20assistance.","char_start":59740,"char_end":60510}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Contact person’s name, position and contact details: As included in the Terms\nActivities relevant to the data transferred under these Clauses: As included in the Terms","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Contact%20person%E2%80%99s%20name%2C%20position,included%20in%20the%20Terms","char_start":64463,"char_end":64630}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 5.1 Taking into account the state-of-the-art, the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, Company will implement appropriate technical and organizational measures designed to provide a level of security appropriate to the risk, including the measures listed in Appendix 3 .","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%205.1%20Taking%20into,in%20Appendix%203%20.","char_start":57784,"char_end":58203}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Data exporter(s): [ Identity and contact details of the data exporter(s) and, where applicable, of its/their data protection officer and/or representative in the European Union ]","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20Data%20exporter(s)%3A%20%5B,the%20European%20Union%20%5D","char_start":64214,"char_end":64393}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" This U.S. Privacy Law Data Processing Agreement ( “U.S. State DPA ”) is incorporated and made part of the Terms of Service (the “ Terms ”) between you, on behalf of you and your affiliates (“ Customer ”), and Otter.ai (“ Vendor ”) (each a “ Party ” and collectively the “ Parties ”) for so long as Vendor processes Personal Data on behalf of Customer. This U.S. State DPA prevails over any conflicting terms of the Terms provided the limitation of liability provisions in the Terms shall control.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20This%20U.S.%20Privacy,the%20Terms%20shall%20control.","char_start":71631,"char_end":72128}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" e. “ International Data Transfer ” means any transfer of Customer Personal Data from the EEA, Switzerland or the United Kingdom to an international organization or to a country outside of the EEA, Switzerland and the United Kingdom;","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20e.%20%E2%80%9C%20International,and%20the%20United%20Kingdom%3B","char_start":54099,"char_end":54332}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 9.1 Customer hereby authorizes Company to perform International Data Transfers to any country deemed adequate by the EU Commission; on the basis of appropriate safeguards in accordance with Data Protection Law or pursuant to the Standard Contractual Clauses and UK Addendum referred to in Section 9.2 and 9.3 respectively. \n 9.2. By signing this DPA, Customer and Company hereby agree to conclude the provisions of module two (controller to processor) of the Standard Contractual Clauses, which are hereby incorporated into this DPA and completed as follows:\n The optional Clause 7 is kept ; \n In Clause 9, Option 1 is struck and Option 2 is kept , and Customer may object to the addition of a Subprocessor within (30) days.\n In Clause 11, the optional language is struck; \n In Clauses 17 and 18, the governing law and the competent courts are those of the country in which Customer is established. ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%209.1%20Customer%20hereby,Customer%20is%20established.%20","char_start":60678,"char_end":61578}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 1.1 In this DPA:","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%201.1%20In%20this%20DPA%3A","char_start":52978,"char_end":52995}},{"surface":"audit_rights_dpa_residency","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"Compliance Monitoring - Company has the right to monitor Vendor’s compliance with this U.S. State DPA through measures, including, but not limited to, ongoing manual reviews, automated scans, regular assessments, audits, or other annual technical and operational testing at least once every 12 months.","caution":"Audit rights are granted at least annually, which is favorable. However, the scope and methodology of such audits are left open, and access conditions are not defined.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Compliance%20Monitoring%20-%20Company,once%20every%2012%20months.","char_start":76714,"char_end":77015}},{"surface":"governing_law_disputes","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"ARBITRATION NOTICE . Except for certain kinds of disputes described in Section 19, you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND OTTER.AI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. (See Section 19.).","caution":"Users waive the right to jury trial and class-action participation. All disputes (with limited exceptions) must go to binding individual arbitration, significantly limiting users' ability to seek collective redress.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=ARBITRATION%20NOTICE%20.%20Except,jury.%20(See%20Section%2019.).","char_start":1586,"char_end":2192}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 19.1 Generally . In the interest of resolving disputes between you and Otter.ai in the most expedient and cost effective manner, and except as described in Section 19.2 and 19.3, you and Otter.ai agree that every dispute arising in connection with these Terms will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND OTTER.AI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.\n 19.2 Exceptions . Despite the provisions of Section 19.1, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) to file suit in a court of law to address an intellectual property infringement claim.\n","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%2019.1%20Generally%20.,property%20infringement%20claim.%20","char_start":39960,"char_end":41517}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Any arbitration hearing will take place at a location to be agreed upon in Santa Clara County, California, but if the claim is for $10,000 or less, you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a non-appearance based telephone hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse Otter.ai for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.\n 19.7 No Class Actions . YOU AND OTTER.AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Any%20arbitration%20hearing%20will,OR%20REPRESENTATIVE%20PROCEEDING.%20","char_start":44509,"char_end":46089}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Further, unless both you and Otter.ai agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.\n 19.8 Modifications to this Arbitration Provision . If Otter.ai makes any future change to this arbitration provision, other than a change to Otter.ai’s address for Notice of Arbitration, you may reject the change by sending us written notice within 30 days of the change to Otter.ai’s address for Notice of Arbitration, in which case your account with Otter.ai will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.\n 19.9 Enforceability . If Section 19.7 or the entirety of this Section 19 is found to be unenforceable, or if Otter.ai receives an Opt-Out Notice from you, then the entirety of this Section 19 will be null and void and, in that case, exclusive jurisdiction and venue described in Section 20.2 will govern any action arising out of or related to these Terms.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Further%2C%20unless%20both%20you,related%20to%20these%20Terms.","char_start":46089,"char_end":47150}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"We operate the Service from our offices in California, and we make no representation that Materials included in the Service are appropriate or available for use in other locations.\n 20.3 Additional Terms . Your use of the Service is subject to all additional terms, policies, rules, or guidelines applicable to the Service or certain features of the Service that we may post on or link to from the Service (the “ Additional Terms ”). All Additional Terms are incorporated by this reference into, and made a part of, these Terms.\n 20.4 Consent to Electronic Communications . By using the Service, you consent to receiving certain electronic communications from us as further described in our Privacy Policy . Please read our Privacy Policy to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.\n 20.5 Contact Information . The Service is offered by Otter.ai, Inc. You may contact us by emailing us at support@otter.ai .\n 20.6 Notice to California Residents. If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the Service or to receive further information regarding use of the Service.\n","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=We%20operate%20the%20Service,of%20the%20Service.%20","char_start":48781,"char_end":50399}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" © 2026 Otter.ai Inc Privacy policy Terms of service Software service agreement JP Cookie settings","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20%C2%A9%202026%20Otter.ai,agreement%20JP%20Cookie%20settings","char_start":82416,"char_end":82514}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. (See Section 19.). You must be at least 13 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 13 years old; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are an Organization, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and you agree to be bound by these Terms.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=YOU%20AGREE%20TO%20GIVE,bound%20by%20these%20Terms.","char_start":1933,"char_end":2738}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 10.1. The Parties agree to cooperate in good faith to enter into additional terms to address any modifications, amendments, or updates to applicable statutes, regulations or other laws pertaining to privacy and information security, including, where applicable, the State Privacy Laws.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%2010.1.%20The%20Parties,the%20State%20Privacy%20Laws.","char_start":81878,"char_end":82164}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 20.1 General Terms . These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference into these Terms, are the entire and exclusive understanding and agreement between you and Otter.ai regarding your use of the Service. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself. Use of section headers in these Terms is for convenience only and will not have any impact on the interpretation of any provision. Throughout these Terms the use of the word “including” means “including but not limited to”. If any part of these Terms is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.\n 20.2 Governing Law . These Terms are governed by the laws of the State of California without regard to conflict of law principles. You and Otter.ai submit to the personal and exclusive jurisdiction of the state courts and federal courts located within Santa Clara County, California for resolution of any lawsuit or court proceeding permitted under these Terms. ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%2020.1%20General%20Terms,under%20these%20Terms.%20","char_start":47178,"char_end":48781}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 19.3 Opt-Out . If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of this Section 19 within 30 days after the date that you agree to these Terms by sending a letter to Otter.ai, Inc., Attention: Legal Department -Arbitration Opt-Out, 800 W El Camino Real, Suite 170, Mountain View, CA 94040 that specifies: your full legal name, the email address associated with your account on the Service, and a statement that you wish to opt out of arbitration (“Opt-Out Notice”). Once Otter.ai receives your Opt-Out Notice, this Section 19 will be void and any action arising out of these Terms will be resolved as set forth in Section 20.2. The remaining provisions of these Terms will not be affected by your Opt-Out Notice.\n 19.4 Arbitrator . Any arbitration between you and Otter.ai will be settled under the Federal Arbitration Act and administered by the American Arbitration Association (“ AAA ”) under its Consumer Arbitration Rules (collectively, “ AAA Rules ”) as modified by these Terms. The AAA Rules and filing forms are available online at www.adr.org , by calling the AAA at 1-800-778-7879, or by contacting Otter.ai. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.\n 19.5 Notice of Arbitration; Process . A party who intends to seek arbitration must first send a written notice of the dispute to the other party by certified U.S. ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%2019.3%20Opt-Out%20.,by%20certified%20U.S.%20","char_start":41517,"char_end":43015}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" ‍ We reserve the right to change these Terms on a going-forward basis at any time. Please check these Terms periodically for changes. If a change to these Terms materially modifies your rights or obligations, we may require that you accept the modified Terms in order to continue to use the Service. Material modifications are effective upon your acceptance of the modified Terms. Immaterial modifications are effective upon publication. Except as expressly permitted in this Section 13, these Terms may be amended only by a written agreement signed by authorized representatives of the parties to these Terms. Disputes arising under these Terms will be resolved in accordance with the version of these Terms that was in effect at the time the dispute arose.","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=%20%E2%80%8D%20We%20reserve,time%20the%20dispute%20arose.","char_start":28945,"char_end":29704}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail (“ Notice of Arbitration ”). Otter.ai’s address for Notice is: Otter.ai, Inc., 800 W El Camino Real, Suite 170, Mountain View, CA 94040. The Notice of Arbitration must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“ Demand ”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice of Arbitration is received, you or Otter.ai may commence an arbitration proceeding. All arbitration proceedings between the parties will be confidential unless otherwise agreed by the parties in writing. During the arbitration, the amount of any settlement offer made by you or Otter.ai must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. If the arbitrator awards you an amount higher than the last written settlement amount offered by Otter.ai in settlement of the dispute prior to the award, Otter.ai will pay to you the higher of: (i) the amount awarded by the arbitrator; or (ii) $10,000.\n 19.6 Fees . If you commence arbitration in accordance with these Terms, Otter.ai will reimburse you for your payment of the filing fee, unless your claim is for more than $10,000, in which case the payment of any fees will be decided by the AAA Rules. ","caution":null,"provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=Mail%20or%20by%20Federal,the%20AAA%20Rules.%20","char_start":43015,"char_end":44509}},{"surface":"governing_law_disputes","risk":"low","confidence":"medium","tier":"All","verified":true,"quote":"The competent authority for data transfers subject to the UK Addendum is the Information Commissioner’s Office in the UK.","caution":"Identifies the ICO as the supervisory authority for UK transfers, consistent with UK GDPR requirements.","provenance":{"source_url":"https://otter.ai/terms-of-service","snapshot_sha256":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b","wayback_url":null,"deep_link":"https://otter.ai/terms-of-service#:~:text=The%20competent%20authority%20for,Office%20in%20the%20UK.","char_start":67173,"char_end":67294}}],"disclaimer":"Informational only, not legal advice. Every finding is a verbatim quote from a fully-read, gate-verified document; verify via snapshot_sha256 + wayback_url. Partially-verified platforms show findings only from their verified document(s).","@jsonld":{"@context":"https://schema.org","@type":"Dataset","name":"Otter.ai — AI policy risk findings","description":"Verified, cited policy findings for Otter.ai across 13 risk surfaces.","url":"https://aipolicycompare.com/platform/otter-ai","creator":{"@type":"Organization","name":"AIPolicyCompare","url":"https://aipolicycompare.com"},"isAccessibleForFree":true,"license":"https://aipolicycompare.com/terms","additionalProperty":[{"@type":"PropertyValue","name":"verification","value":"fully_verified"}],"variableMeasured":[{"@type":"PropertyValue","name":"prompt_ownership","value":"high","description":"If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the Service (“ Feedback ”), then you hereby grant Otter.ai an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"prompt_ownership","value":"unknown","description":" 9.1 User Content Generally . Certain features of the Service may permit users to upload content to the Service (including by syncing your account with Third Party Accounts as further described in Section 9.1), including voice recordings, audio recordings, data, text, photographs, and other types of works (“ User Content ”), and to otherwise publish User Content on the Service. To the extent you desire to use the Service in connection with materials or information located on your Zoom, Dropbox, or other third-party accounts (collectively, “ Third Party Accounts ”), you hereby grant Otter.ai permission to access the Third Party Accounts in connection with Otter.ai’s provision of the Service. As between you and Otter.ai, you retain any copyright and other proprietary rights that you may hold in the User Content that you post to the Service.\n 9.2 Voice Recordings . The Service may provide a feature that allows you to record individual conversations and/or upload recorded conversations. The laws regarding the notice and notification requirements of such recorded conversations vary by location. You acknowledge and agree that you are solely responsible for providing any notices to, and obtaining consent from, individuals in connection with any recordings as required under applicable law.\n 9.3 Limited License Grant to Otter.ai . Customer retains all ownership rights to the User Content processed using the service.  You grant Otter.ai a worldwide, non-exclusive, royalty-free, fully paid right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify, export, process, transform, and distribute your User Content, in whole or in part, in any media formats and through any media channels now known or hereafter developed in a manner that","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"prompt_ownership","value":"unknown","description":" a. you are the creator and owner of the User Content, or have the necessary licenses, rights, consents, and permissions to authorize Otter.ai and users of the Service to use and distribute your User Content as necessary to exercise the licenses granted by you in this Section, in the manner contemplated by Otter.ai, the Service, and these Terms;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"prompt_ownership","value":"unknown","description":" is under your control. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"output_ownership","value":"low","description":"As between you and Otter.ai, you retain any copyright and other proprietary rights that you may hold in the User Content that you post to the Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"output_ownership","value":"unknown","description":" Use it in compliance with your organization’s terms and policies. Please note that Otter Basic Workspace, Pro Workspace, Otter Business and Enterprise accounts are subject to the Organization’s control. The Organization administrators may prevent you from later disassociating your account from the Organization account. They may also restrict or terminate your access to an Otter Basic Workspace, Pro Workspace, Otter Business or Enterprise account.\n Acknowledge that all the data under your account is owned by the Workspace or Organization and the Workspace or Organization administrators have the right to access, disclose, restrict and remove information in your account. This includes the data that predates when you joined the Workspace or Organization account.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"output_ownership","value":"unknown","description":" ‍ The Service is owned and operated by Otter.ai. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service (“ Materials ”) provided by Otter.ai are protected by intellectual property and other laws. All Materials included in the Service are the property of Otter.ai or its third party licensors. Except as expressly authorized by Otter.ai, you may not make use of the Materials. Otter.ai reserves all rights to the Materials not granted expressly in these Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"output_ownership","value":"unknown","description":" If you choose to collaborate on a task with your co-workers or friends, or refer us to them, you provide us with the email address and contact information of your co-workers or friends.\n If you provide an Audio Recording, this may contain the Personal Information of third parties. Before you do so, please make sure you have the necessary permissions from your co-workers, friends or other third parties before sharing Personal Information or referring them to us.\n Information we automatically collect or is generated about you when use the Services \n Usage Information : When you use the Services, you generate information pertaining to your use, including timestamps, such as access, record, share, edit and delete events, app use information, screenshots/screen captures taken during the meeting, interactions with our team, and transaction records.\n Device Information : We assign a unique user identifier (“ UUID ”) to each mobile device that accesses the Services. When you use our Services, you provide information such as your IP address, UUIDs, device IDs, web beacons and other device information (such as carrier type, whether you access our Service from a desktop or mobile platform, device model, brand, web browser and operating system).\n Cookies: We use Cookies and other similar technologies (“ Cookies ”) to enhance your experience when using the Service. For more information about our Cookies policy, see HOW WE USE COOKIES AND SIMILAR TECHNOLOGIES below. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"output_ownership","value":"unknown","description":" i. sell or otherwise transfer the access granted under these Terms or any Materials (as defined in Section 6) or any right or ability to view, access, or use any Materials; or","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"output_ownership","value":"unknown","description":" WITH RESPECT TO AI FEATURES, YOU ACKNOWLEDGE AND AGREE THAT: (I) YOU ARE RESPONSIBLE FOR ALL INPUTS YOU SUBMIT TO OUR SERVICE, AND BY SUBMITTING INPUTS TO OUR SERVICE, YOU REPRESENT AND WARRANT THAT YOU HAVE ALL RIGHTS, LICENSES, AND PERMISSIONS THAT ARE NECESSARY FOR US TO PROCESS THE INPUTS UNDER OUR TERMS AND TO PROVIDE THE SERVICE TO YOU; AND (II) OUTPUTS MAY BE INACCURATE, INAPPROPRIATE, FALSE, INCOMPLETE, OR BIASED, AND MAY NOT REFLECT OTTER.AI’S VIEWS. YOU ARE RESPONSIBLE FOR IMPLEMENTING REASONABLE PRACTICES, INCLUDING HUMAN OVERSIGHT, TO ENSURE THAT OUTPUTS ARE CORRECT AND COMPLETE AND TO GUARD AGAINST THE OUTPUTS BEING USED IN AN UNSUITABLE OR UNLAWFUL WAY, OR IN VIOLATION OF THE RIGHTS OF OTHERS. YOU SHOULD NOT RELY ON AI OUTPUTS WITHOUT INDEPENDENTLY CONFIRMING THEIR ACCURACY.\n THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. Otter.ai does not disclaim any warranty or other right that Otter.ai is prohibited from disclaiming under applicable law.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"output_ownership","value":"medium","description":"Customer retains all ownership rights to the User Content processed using the service.  You grant Otter.ai a worldwide, non-exclusive, royalty-free, fully paid right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify, export, process, transform, and distribute your User Content, in whole or in part, in any media formats and through any media channels now known or hereafter developed in a manner that is under your control.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"training_use","value":"unknown","description":" Third party services are not owned or controlled by Otter.ai and third parties may have their own policies and practices for collection, use and sharing of information. Please refer to third party privacy and security policies for more information before using such services. Third parties include vendors and service providers we rely on the provision of the Services. We share your Personal Information with selected third parties, including:\n Other users who see your Personal Information (such as your username and email) and any other information you choose to share with them through the Services.\n Cloud service providers who we rely on for compute and data storage, including Amazon Web Services, based in the United States. ‍ \n Platform support providers who help us manage and monitor the Services, including Amplitude, which is based in the U.S. and provides user event data for our Services.\n Data labeling service providers who provide annotation services and use the data we share to create training and evaluation data for Otter’s product features.\n Artificial intelligence service providers that provide backend support for certain Otter product features.\n Mobile advertising tracking providers who help us measure our advertising effectiveness, including AppsFlyer which is based in Israel. ‍ \n Analytics providers who provide analytics, segmentation and mobile measurement services and help us understand our user base. We work with a number of analytics providers, including Google LLC, which is based in the U.S. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"training_use","value":"unknown","description":" 18.4 Use of Aggregated Data . You acknowledge and agree that Otter.ai may collect, create, process, transmit, store, use, and disclose aggregated and/or deidentified data derived from Data or use of the Services (“ Aggregated Data ”) for its business purposes, including for machine learning and training, industry analysis, benchmarking, and analytics. All Aggregated Data will be in an aggregated and/or deidentified form only and will not identify you. Nothing in these Terms gives you any rights in or to any part of the Service or Aggregated Data.\n 18.5 Compliance . You are solely responsible (a) for Data as entered into, supplied, accessed, or used by you and (b) for complying with any privacy and data protection laws and regulations applicable to Data or your use of the Service.  You represent and warrant that you have obtained and will maintain all rights, consents, and authorizations required to grant Otter.ai the rights and licenses set forth in Section 18 and to enable Otter.ai to exercise its rights under the same without violation or infringement of the rights of any third party.\n 18.6 Information Security . Otter.ai will employ commercially reasonable security measures that are designed to protect Data in its possession or control against unlawful or unauthorized access, use, alteration, or disclosure.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"training_use","value":"unknown","description":" 3.1 Company will Process Customer Personal Data to provide the Service and in accordance with Customer’s documented instructions provided Company will have the right to collect and analyze data and other information relating to the access, use, and performance of the Otter Platform (“Usage Data”) and Company will be free (during and after the Order Term) to use Usage Data in de-identified and aggregated form to maintain, improve, and enhance Company’s products or services. Examples of Usage Data include technical logs, metadata, telemetry data, and usage information about Customer Content, such as how many times it is accessed. For clarity, Usage Data excludes Customer Content itself.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"training_use","value":"unknown","description":" We use your Personal Information to:\n Set up your account. We use your registration information, device information and information received from third parties (such as your username, email address) in order to set up an account for you to use our Services. We do so in accordance with our contractual and precontractual obligations to you in order to provide you with an account to use the Services.\n Provide you with the Services . We use your audio recordings, usage information and platform information in order to provide you with the Services. In addition, we use your communication information to facilitate support (e.g. retrieval of a forgotten password). We do so in accordance with our contractual obligations to you in order to provide you with the Services.\n Improve and monitor the Services . We use information we automatically collect or generate about you when you use the Services, as well as information about your device such as device manufacturer, model and operating system, and the amount of free space on your device, to analyze the use of and improve our Services. We train our proprietary artificial intelligence technology on de-identified audio recordings. We also train our technology on transcriptions to provide more accurate services, which may contain Personal Information. We obtain explicit permission (e.g. when you rate the transcript quality and check the box to give Otter.ai and its third-party service provider(s) permission to access the conversation for training and product improvement purposes)  for manual review of specific audio recordings to further refine our model training data.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"training_use","value":"high","description":"Otter.ai shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Service and related systems and technologies (“ Usage Data ”). The Service may be implemented using machine learning systems with features and implementations designed to generate statistics, calibrate data models, and improve algorithms in the course of processing User Content and Usage Data (“ Machine Learning ”). Nothing in these Terms prohibits Company from using such Machine Learning for testing, tuning, optimizing, validating, or otherwise enhancing the analytics, models, or algorithms underlying the Service. Nothing in these Terms gives you any rights in or to any part of the Service or the Machine Learning generated by Company or the Machine Learning generated in the course of providing the Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"training_use","value":"unknown","description":"If at any time Otter.ai chooses to monitor the content, Otter.ai still assumes no responsibility or liability for content or any loss or damage incurred as a result of the use of content.\n 9.9 Machine Learning . Otter.ai shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Service and related systems and technologies (“ Usage Data ”). The Service may be implemented using machine learning systems with features and implementations designed to generate statistics, calibrate data models, and improve algorithms in the course of processing User Content and Usage Data (“ Machine Learning ”). Nothing in these Terms prohibits Company from using such Machine Learning for testing, tuning, optimizing, validating, or otherwise enhancing the analytics, models, or algorithms underlying the Service. Nothing in these Terms gives you any rights in or to any part of the Service or the Machine Learning generated by Company or the Machine Learning generated in the course of providing the Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"commercial_use","value":"high","description":"use the Service in connection with any direct or indirect commercial purposes, including in connection with any paid transcription workflow or as a value-added component of a commercial product or service;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" We accept credit and debit cards on the Otter.ai website, as well as in-app purchases billed through the Apple App Store or Google Play.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/pricing"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" Not yet — but we’re actively considering adding PayPal as a payment option in the future.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/pricing"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" b. use the Service or any portion thereof for the direct or indirect benefit of any third parties;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"commercial_use","value":"medium","description":"Subject to your complete and ongoing compliance with these Terms, Otter.ai grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to: (a) install and use one object code copy of any mobile application associated with the Service obtained from a legitimate marketplace on a mobile device that you own or control; and (b) access and use the Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"commercial_use","value":"high","description":"use the Service or any portion thereof for the direct or indirect benefit of any third parties;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" 5.1 Limited License. Subject to your complete and ongoing compliance with these Terms, Otter.ai grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to: (a) install and use one object code copy of any mobile application associated with the Service obtained from a legitimate marketplace on a mobile device that you own or control; and (b) access and use the Service.\n 5.2 License Restrictions. Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, or publicly perform the Service; (b) make modifications to the Service; (c) interfere with or circumvent any feature of the Service, including any security or access control mechanism; (d) access or use the Service in violation of any usage restrictions or other limitations associated with the level of Service you (or your Organization) have selected to access and purchased, if applicable. If you are prohibited under applicable law from using the Service, you may not use it.\n 5.3 Feedback . If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the Service (“ Feedback ”), then you hereby grant Otter.ai an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" ‍ Otter.ai provides the Service, including any related software, data, and technology, for ultimate government end use solely in accordance with the following: The government hereby agrees that the Service qualify as “commercial” computer software. Government technical data and software rights related to the Service include only those rights customarily provided to the public as defined in these Terms. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227-7015 (Technical Data – Commercial Items) and DFAR 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If a government agency has a need for rights not granted under these Terms, it must negotiate with Otter.ai to determine if there are acceptable terms for granting those rights, and a mutually acceptable written addendum specifically granting those rights must be included in any applicable agreement.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" c. use the Service in connection with any direct or indirect commercial purposes, including in connection with any paid transcription workflow or as a value-added component of a commercial product or service;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":" Sit back and relax while our SDR Agent instantly engages prospects on your site with real-time, personalized video calls that deliver tailored demos for every visitor.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/pricing"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"The Service creates legible notes from recorded voice conversations using proprietary technologies for automated speech recognition (ASR), keyword extraction and voice to text synchronization. Data may be ingested directly via recording using a mobile or web application, upload of audio files or synchronization with other applications including cloud storage or online video conferencing that store or capture recorded audio. Audio is processed in cloud infrastructure and delivered to the Otter application where it may be consumed or downloaded in a variety of formats.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"low","description":"Limitations on Processing - Vendor will Process Company Personal Data solely as instructed in the Terms and this U.S. State DPA. Except as expressly permitted by the State Privacy Laws, Vendor is prohibited from (i) Selling or Sharing Company Personal Data, (ii) retaining, using, or disclosing Company Personal Data for any purpose other than for the specific purpose of performing the Services specified in Appendix 5, (iii) retaining, using, or disclosing Company Personal Data outside of the direct business relationship between the Parties, and (iv) combining Company Personal Data with Personal Data obtained from, or on behalf of, sources other than Company, except as expressly permitted under applicable State Privacy Laws.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" This privacy policy (“ Policy ”) informs you of our practices when handling your Personal Information through the Services (both as defined below). In this Policy, “ Otter.ai ”, “ we ” or “ us ” refers to Otter.ai, Inc., a company registered in Delaware with its registered address located at 800 W El Camino Real, Suite 170, Mountain View, CA 94040. We are the data controller under the applicable privacy laws.\n Where we have an Otter Business or enterprise service agreement in place with an enterprise customer who is asking you to use our Services (for example your employer), we obtain and process your Personal Information on behalf of and at the instructions of that customer. In that context, such enterprise customers are the data controllers and their privacy policies will apply to the processing of your Information. We encourage you to read their privacy policies.\n For the purpose of this Policy, “ Personal Information ” means any information relating to an identified or identifiable individual. This includes Personal Information you provide or generate when you use: (a) Our Otter meeting assistant app (the “ App ”); and (b), https://otter.ai , and any other dedicated Otter.ai websites (the “ Website ”) (collectively, the “ Services ”). When you use the Services, you accept and understand that we collect, process, use, and store your Personal Information as described in this Policy.\n If you are a California resident, our Privacy Notice for California Residents includes additional information about your rights and how we collect, use, and share information.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"More information is available here: https://stripe.com/gb/privacy . ‍ \n Law enforcement agencies, public authorities or other judicial bodies and organizations. We disclose Personal Information if we are legally required to do so, or if we have a good faith belief that such use is reasonably necessary to comply with a legal obligation, process or request; enforce our terms of service and other agreements, policies, and standards, including investigation of any potential violation thereof; detect, prevent or otherwise address security, fraud or technical issues; or protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organizations for the purposes of fraud protection). For more information, please see Otter's Data Request Policy . ‍ \n Change of corporate ownership. If we are involved in a merger, acquisition, bankruptcy, reorganization, partnership, asset sale or other transaction, we may disclose your Personal Information as part of that transaction.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Otter.ai maintains and implements physical, administrative, and technical safeguards to protect the confidentiality, integrity, and availability of personal information. However, the transfer of Personal Information through the internet will carry its own inherent risks and we do not guarantee the security of your data transmitted through the internet. You make any such transfer at your own risk.\n The Website and Service may provide features or links to websites and services provided by third parties. Any information you provide on Apps, third-party websites or services is provided directly to the operators of such websites or services and is subject to their policies governing privacy and security, even if accessed via our Website or in connection with our Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 1. Notice. Our Policy in combination with this Notice describes our privacy practices. When providing our Services as a Data Processor, our customers determine the categories of Personal Information we Process and the purposes of the processing. Accordingly, our customers are responsible for providing notice to individuals. Please see our customers’ privacy policies for more information.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Communicate with you . If you contact us, we will use your contact information to communicate with you and, if applicable, your usage information to support your use of the Services.\n Send you newsletters about product news or updates that may be of interest to you. We will send you emails with news or updates pertaining to our Services. When doing so, we process your email address, name and may process your usage information. Your consent can be withdrawn at any time by following the unsubscribe mechanism at the bottom of each communication.\n Prevent fraud, defend Otter.ai against legal claims or disputes, enforce our terms and to comply with our legal obligations. It is in our legitimate interest to protect our interests by (1) monitoring the use of the Services to detect fraud or any other user behavior which prejudices the integrity of our Services, (2) taking steps to remedy aforementioned fraud and behavior, (3) defending ourselves against legal claims or disputes, and (4) enforcing our terms and policies. When doing so, we will process the Personal Information relevant in such a case, including information you provide us, information we automatically collect about you, and information which is provided to us by third parties.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 6. Recourse, Enforcement and Liability. We conduct an annual self-assessment of our practices regarding Personal Information intended to verify that the assertions we make about our practices are true and that such practices have been implemented as represented.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" We will collect and use the following Personal Information about you:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" If you do not agree with this Policy, you must not use any of the Services. If you change your mind in the future you must stop using the Services and you may exercise your rights concerning your Personal Information as set out in this Policy. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"‍ \n Location Information: When you use the Services, we receive your approximate location information. For example, we infer your approximate location by using your IP address.\n Information received from third parties. \n Information we receive from third party platforms : When you connect third party platforms, apps or providers (such as Google Calendar, iCal or other calendar programs, Google Contacts or Zoom) to our Services, or when you register through a third party account (such as Google or Microsoft), we receive Personal Information that includes your username, profile picture, email address, time, location, calendar information, contact information from such third parties and any information you choose to upload to such third party platforms (“ Platform Information ”).\n Information from platforms our Services relies on : We receive transaction information from our payment processor Stripe.\n Other third parties. We may receive additional information about you, such as demographic or interest attributes from third parties such as data or marketing partners and combine it with other information we have about you.\n We also collect, and use aggregated data such as statistical or demographic data for our purposes. Aggregated data may be derived from your Personal Information but is not Personal Information as this data will not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your Personal Information so that it can directly or indirectly identify you, we will treat the combined data as Personal Information which will be used in accordance with this Policy.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 3. Accountability for Onward Transfer of Personal Information. Otter.ai may transfer Personal Information as described in the Policy. When providing our Services as a data processor, we disclose Personal Information as provided in our agreement with customers.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Otter.ai complies with the EU-U.S. Data Privacy Framework  (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) as set forth by the U.S. Department of Commerce. Otter.ai has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. DPF Principles with respect to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Otter.ai has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. DPF Principles with respect to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF  Principles, the Principles shall govern. To learn more about the Data Privacy Framework  program, and to view our certification, please visit https://www.dataprivacyframework.gov/ .\n For more information on how we comply with the DPF Principles, please see APPENDIX: Otter.ai Data Privacy Framework Principles Notice .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" If you have any questions or concerns, we encourage you to first write to us as indicated below. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with the DPF Principles.\n If an issue cannot be resolved through Otter.ai’s internal dispute resolution mechanism, you may submit a complaint to https://www.jamsadr.com/DPF-Dispute-Resolution , who serves as Otter.ai’s alternative dispute resolution provider, at no cost to you.\n For residual complaints not fully or partially resolved by other means, you may be able to invoke binding arbitration as detailed in the DPF Principles available here .\n Otter.ai is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" We remain responsible for the processing of Personal Information received under the DPF Principles and subsequently transferred to a third party acting as an agent if the agent Processes such Personal Information in a manner inconsistent with the DPF Principles, unless we prove that we are not responsible for the event giving rise to the damage.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 4. WITH WHOM WE SHARE YOUR PERSONAL INFORMATION ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" We and our third party partners use Cookies, pixel tags, and similar technologies to collect information about your browsing activities and to distinguish you from other users of our Services in order to aid your experience and measure and improve our advertising effectiveness.\n Cookies are small files of letters and numbers that we store on your browser or on your device. They contain information that is transferred to your device.\n We use Cookies to collect information about your browsing activities and to distinguish you from other users of our Services in order to aid your experience.\n We use the following types of Cookies and similar technologies:\n Strictly necessary Cookies: Some Cookies are strictly necessary to make our Services available to you; for example, to provide login functionality, user authentication and security. We cannot provide you with the Services without this type of Cookie.\n Functional Cookies : These are used to recognize you when you return to our Website. This enables us to personalize our content for you and remember your preferences (for example, your choice of language).\n Analytical, performance, or advertising Cookies: We also use Cookies and similar technologies for analytics purposes in order to operate, maintain, and improve our Services and measure and improve our advertising effectiveness. We use third party analytics providers, including Google Analytics and Amplitude, to help us understand how users engage with us. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" To facilitate our global operations, Otter.ai may transfer, store and process your operations with our partners and service providers based outside of the country in which you are based. Laws in those countries may differ from the laws applicable to your country of residence. Where we transfer, store and process your Personal Information outside of the EEA or the UK we will ensure that the appropriate safeguards are in place to ensure an adequate level of protection such as through acceding to the Standard Contractual Clauses. Further details regarding the relevant safeguards can be obtained from us on request.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" c. If the domain of the email address associated with your account is owned by an Organization and was assigned to you as an employee, contractor or member of the Organization (such as yourname@youremployer.com), you acknowledge and agree that we may identify your account to the Organization, migrate your account to the Organization’s account, and/or restrict or terminate access to your account. Otter.ai will have no liability to you in connection with any such disclosure, restriction, or termination.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 10.1 Text Messaging. Otter.ai and those acting on our behalf may send you text (SMS) messages at the phone number you provide us. These messages may be used for two factor authentication. Standard data and message rates may apply whenever you send or receive such messages, as specified by your carrier and Otter.ai is not responsible for these charges.\n 10.2 Push Notifications. When you install our app on your mobile device, you agree to receive push notifications, which are messages an app sends you on your mobile device when the app is not on. You can turn off notifications by visiting your mobile device’s “settings” page.\n 10.3 Email. We may send you emails in the course of delivering the service to notify when User Content has been processed, shared with you or for other operational purposes. We may also send emails concerning our products and services, as well as those of third parties. You may opt out of promotional emails by following the unsubscribe instructions in the promotional email itself.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 18.1 Privacy Policy . You acknowledge and agree that except as described in these Terms, any User Content, data, recordings, and information you enter into or upload to the Service or that we collect in connection with the Service (“ Data ”) will be processed as described in the Otter.ai Privacy Policy . Please read the Privacy Policy carefully.\n 18.2 Data Processing . To the extent Data falls within the scope of the General Data Protection Regulation or the United Kingdom General Data Protection Regulation, the terms of the Data Processing Attachment in Appendix 1 of these Terms (“ DPA ”) apply to the processing of any Customer Personal Data (as defined in the DPA). To the extent Data falls within the scope of any U.S. state privacy laws or their implementing regulations, the terms of the U.S. State Data Processing Agreement in Appendix 6 (“ U.S. State DPA ”) apply to the processing of any Personal Data (as defined in the U.S. State DPA).\n 18.3 Data . As between you and Otter.ai, data that you enter into or upload to the Service is and will remain owned by you.  You hereby grant Otter.ai the right to collect, process, transmit, store, use, and disclose data to provide the Service and as otherwise set forth in these Terms and the Otter.ai Privacy Policy . When you join a Basic Workspace, Pro Workspace, Business or Enterprise Organization, your data is owned by the Workspace or Organization, as applicable, as specified in section 3.2 above.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" b. “ Customer Personal Data ” means any Data that constitutes Personal Data, the Processing of which is subject to Data Protection Law, for which Customer or Customer’s customers are the Controller, and which is Processed by Company to provide the Service;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 2.1 This DPA applies to Processing of Customer Personal Data by Company to provide the Service.\n 2.2 The subject matter, nature and purpose of the Processing, the types of Customer Personal Data and categories of Data Subjects are set out in Appendix 5 .\n 2.3 Customer is a Controller and appoints Company as a Processor on behalf of Customer in relation to the purposes set out in Appendix 5 . Customer is responsible for compliance with the requirements of Data Protection Law applicable to Controllers.\n 2.4 If Customer is a Processor on behalf of other Controller(s), then Customer is the single point of contact for Company; must obtain all necessary authorizations from such other Controller(s); undertakes to issue all instructions and exercise all rights on behalf of such other Controller(s); and is responsible for compliance with the requirements of Data Protection Law applicable to Processors.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 3.2 The Controller’s instructions are documented in this DPA, the Terms, and any applicable statement of work.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 3.4 Unless prohibited by applicable law, Company will inform Customer if Company is subject to a legal obligation that requires Company to Process Customer Personal Data in contravention of Customer’s documented instructions.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 10.1 Customer will send notifications, requests and instructions under this DPA to Company’s legal department via email to legal@otter.ai . Company will send notifications under this DPA to Customer’s contact email address.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"Contact person’s name, position and contact details: As included in the Terms\nActivities relevant to the data transferred under these Clauses: As included in the Terms","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Registration information including email address and volunteered first and last name\n Audio recordings stored by the user that may include personal data\n Personal data transferred (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialised training), keeping a record of access to the data, restrictions for onward transfers or additional security measures. \n The Service may Process voiceprints to recognize users and automatically tag their name within the transcript.\n The frequency of the transfer (e.g. whether the data is transferred on a one-off or continuous basis). ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" ###\n We maintain separate production and development/staging environments. Access to production environments is limited to authorized personnel and access is logged.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" ###\n To troubleshoot and address Customer issue(s), the Company support team will request and obtain explicit permission from Customer and approval from appropriate system administrator(s) before accessing specific User Content that is related to the Customer reported issue(s). Access to User Content to troubleshoot customer issues is further restricted to select support personnel assisting with the issue(s). These types of support requests are logged.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" The Customer Personal Data Processed concern the following categories of Data Subjects (please specify):\n #  CATEGORY\n Employees, contractors, or students of Organizations who use the Service\n Other meeting participants where the Service is used by one of the above data subjects","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" The Customer Personal Data Processed concern the following special categories of data (please specify):\n #  CATEGORY\n The Service may Process voiceprints to recognize users and automatically tag their name within the transcript.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" The Customer Personal Data will be subject to the following basic Processing activities (please specify):\n #  CATEGORY\n 1  The Service creates legible notes from recorded voice conversations using proprietary technologies for automated speech recognition (ASR), keyword extraction and voice to text synchronization. Data may be ingested directly via recording using a mobile or web application, upload of audio files or synchronization with other applications including cloud storage or online video conferencing that store or capture recorded audio. Audio is processed in cloud infrastructure and delivered to the Otter application where it may be consumed or downloaded in a variety of formats.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 1. Definitions. For the purposes of this U.S. State DPA-   ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 1.4. “ Sale ” and “ Selling ” have the meaning defined in the State Privacy Laws.\n 1.5. “ Controller ” means “Controller” or “Business” as those terms are defined in the State Privacy Laws.\n 1.6. “ Processor ” means “Processor,” “Service Provider,” or “Contractor” as those terms are defined in the State Privacy Laws.\n 1.7. “ Consumer ” has the meaning defined in the State Privacy Laws.\n 1.8. “ Processing ,” “ Process ,” and “ Processed ” have the meaning defined in the State Privacy Laws.\n 1.9. “ Company Personal Data ” means Personal Data provided by Company to, or which is collected on behalf of Company by, Vendor to provide services to Company pursuant to the Terms.\n 1.10. In the event of a conflict in the meanings of defined terms in the State Privacy Laws, the meaning from the law applicable to the state of residence of the relevant Consumer applies.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 2.2. Roles of the Parties - For the purposes of the Terms and this U.S. State DPA, Company is the Party responsible for determining the purposes and means of Processing Company Personal Data as the Controller and appoints Vendor as a Processor to Process Company Personal Data on behalf of Company for the limited and specific purposes set forth in Appendix 5 .\n 2.3. Obligations at Termination - Upon termination of the Terms, except as set forth therein or herein, Vendor will discontinue Processing and destroy or return Company Personal Data in its or its subcontractors and sub-processors possession without undue delay. Vendor may retain Company Personal Data to the extent required by law but only to the extent and for such period as required by such law and always provided that Vendor shall ensure the confidentiality of all such Company Personal Data. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 5.1. Vendor shall provide commercially reasonable assistance to Company for the fulfillment of Company’s obligations to respond to State Privacy Law-related Consumer rights requests regarding Company Personal Data. \n 5.2. Company shall inform Vendor of any Consumer request made pursuant to the State Privacy Laws that they must comply with. Company shall provide Vendor with the information necessary for Vendor to comply with the request.\n 5.3. Vendor shall not be required to delete any Company Personal Data to comply with a Consumer’s request directed by Company if retaining such information is specifically permitted by applicable State Privacy Laws; provided, however, that in such case, Vendor will promptly inform Company of the exceptions relied upon under applicable State Privacy Laws and Vendor shall not use Company Personal Data retained for any purpose other than provided for by that exception.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 7.1. In the event that Company discloses or makes available Deidentified data (as such term is defined in the State Privacy Laws) to Vendor, Vendor shall not attempt to reidentify the information.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 1. INFORMATION WE COLLECT ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Registration Information . When you create an account on our Services, you will be asked to provide your name, email, and a password, you may voluntarily add a profile picture. For Pro or Business plans which are paid Services, our payment processing partner Stripe, Inc. may also collect your name, billing address, and payment information. Payment information is not shared with us and is maintained by Stripe.\n App Information . When you use the Services, you may provide us with your audio recordings (“Audio Recordings”), automatic OtterPilot TM screenshots and any text, images or videos that you upload or provide to us in the context of the Services. OtterPilot may take automatic screenshots which are available meeting transcripts to add value to the meetings by extracting useful visual information. The automatic screenshots will only take place in virtual meetings.\n Communication Information . When you contact us, you provide us with your phone number, email, and any other information you choose to provide over such communication, including information about your query.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 2. HOW WE USE YOUR PERSONAL INFORMATION ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/ , and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout . ‍ \n Advertising Partners : We work with third party advertising partners to show you ads that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative ( http://optout.networkadvertising.org/ ) or the Digital Advertising Alliance ( http://optout.aboutads.info/ ). If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps. ‍ \n Providers of integrated third-party programs, apps or platforms , such as Google Calendar and Apple iCal. When you connect third party platforms to our Services, you authorize us to share designated information and data created and/or uploaded by you to our servers with these third-party programs on your behalf.\n ‍ Payment processors , such as Stripe. These payment processors are responsible for the processing of your Personal Information, and may use your Personal Information for their own purposes in accordance with their privacy policies. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"In addition, we may require additional information (for example, why you believe the information we hold about you is inaccurate or incomplete) and may have valid legal reasons to refuse your request. We will inform you if that is the case. For more information on how to exercise your rights, or to exercise your rights, please email support@otter.ai.\n If you are a California resident, California law affords you certain rights regarding our collection and use of your personal information. To learn more about your California privacy rights, please visit our Privacy Notice for California Residents .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" The Service and Website are not targeted at children, and we do not knowingly collect Personal Information from children under the age of 13. If you learn that a child has provided us with Personal Information in violation of this Policy, please contact us as indicated below.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Otter.ai has created this Data Privacy Framework Principles Notice (“Notice”) to describe our standards and procedures for handling Personal Information in accordance with the Data Privacy Framework (“DPF”) Principles .\n This Notice supplements our Policy. Unless specifically defined in this Notice, the terms in this Notice have the same meaning as in our Policy. In case of conflict between the Policy and this Notice, this Notice prevails. In case of conflict between this Notice and the Principles, the Principles will govern.\n ‍ How we obtain Personal Information \n We obtain and Process Personal Information from the European Union (“ EU ”), United Kingdom (“ UK ”) (and Gibraltar), or Switzerland in different capacities:\n As a data controller, we collect and Process EU, UK and Swiss Personal Information directly from individuals, either via our publicly available website https://otter.ai , or through our mobile applications, or in connection with our customer relationships.\n Where we provide our Services in connection with an enterprise agreement, we may obtain and process EU, UK, and Swiss Personal Information on behalf of and at the instructions of our enterprise customers. In that context, such customers are the data controllers and we encourage you to read their privacy policies.\n Otter.ai commits to subject to the EU-U.S. DPF Principles, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF Principles (collectively, the “ DPF Principles ”), all Personal Information received from the EU, the UK (and Gibraltar), or Switzerland in reliance on the DPF Principles (which includes both types of activities).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 2. Data Integrity and Purpose Limitation. Any Personal Information we receive may be processed by Otter.ai for the purposes indicated in our Policy or as otherwise notified to you. We will not process Personal Information in a way that is incompatible with these purposes unless subsequently authorized by you.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 4. Security. Otter.ai takes reasonable and appropriate precautions, taking into account the risks involved in the Processing and the nature of the Personal Information, to help protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 5. Access and Choice. If we intend to use your Personal Information for a purpose that is materially different from the purposes for which it was originally collected or subsequently authorized, or if we intend to disclose it to a third party acting as a Data Controller not previously identified, we will offer you the opportunity to opt out of such uses and/or disclosures where it involves non-sensitive information or opt in where sensitive information is involved.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 2.5 Customer acknowledges that Company may Process Personal Data relating to the operation, support, or use of the Service for its own business purposes, such as billing, account management, data analysis, benchmarking, technical support, product development, and compliance with law. Company is the Controller for such Processing and will Process such data in accordance with Data Protection Law. Such Processing shall not be subject to the terms of this DPA.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 3.1 General . To access most features of the Service, you must register for an account. When you register for an account, you may be required to provide us with some information about yourself, such as your name, email address, phone number, or other contact information. For Basic Workspace, Pro Workspace, Business or Enterprise Organizations, if you wish to designate individual users to access and use the Service under your account (such users, “ Authorized Users ”), you may also be required to provide us with some information about such Authorized Users. You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times, and that you have all necessary rights and approvals to provide such information. When you register, you will be asked to provide a password. You are responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, then you must immediately notify us at support@otter.ai.\n 3.2 Authorized Users .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" ‍ Categories of data subjects whose personal data is transferred \n Employees, contractors, or students of Organizations who use the Service\n Other meeting participants where the Service is used by one of the above data subjects","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" ###\n Communication over the internet with Company via web application are transmitted over secure encrypted connection. Company uses HTTPS for communications and industry standard encryption algorithms for stored User Content and passwords.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" The Customer Personal Data Processed concern the following categories of data (please specify):\n #  CATEGORY\n Registration information including email address and volunteered first and last name\n Audio recordings stored by the user that may include personal data","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" d. “ Data Subject Rights ” means Data Subjects’ rights to information, access, rectification, erasure, restriction, portability, objection, and not to be subject to automated individual decision-making in accordance with Data Protection Law;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 3.1. Compliance with Obligations - In addition to the representations and warranties set forth in the Terms, Vendor further represents and warrants that Vendor, its employees, agents, subcontractors, and sub-processors (a) shall comply with the obligations of the State Privacy Laws, (b) shall provide the level of privacy protection required by the State Privacy Laws, (c) shall provide Company with all reasonably-requested assistance to enable Company to fulfill its own obligations under the State Privacy Laws, and (d) understand and shall comply with this U.S. State DPA. Upon the reasonable request of Company, Vendor shall make available to Company all information in Vendor’s possession necessary to demonstrate Vendor’s compliance with this subsection. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" The Service creates legible notes from recorded voice conversations using proprietary technologies for automated speech recognition (ASR), keyword extraction and voice to text synchronization. Data may be ingested directly via recording using a mobile or web application, upload of audio files or synchronization with other applications including cloud storage or online video conferencing that store or capture recorded audio. Audio is processed in cloud infrastructure and delivered to the Otter application where it may be consumed or downloaded in a variety of formats.\n The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period \n As detailed in the Terms. ‍ ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 1.1. “ State Privacy Laws ” means, collectively, all U.S. state privacy laws and their implementing regulations, as amended or superseded from time to time, that apply generally to the processing of individuals’ Personal Data and that do not apply solely to specific industry sectors (e.g., financial institutions), specific demographics (e.g., children), or specific classes of information (e.g., health or biometric information). State Privacy Laws include the following:\n 1.1.1. California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (California Civil Code §§ 1798.100 to 1798.199) (“ CPRA ”);\n 1.1.2. Colorado Privacy Act (Colorado Rev. Stat. §§ 6-1-1301 to 6-1-1313) (“ ColoPA ”);\n 1.1.3. Connecticut Personal Data Privacy and Online Monitoring Act (Public Act No. 22-15) (“ CPOMA ”);\n 1.1.4. Utah Consumer Privacy Act (Utah Code Ann. §§ 13-61-101 to 13-61-404) (“ UCPA ”); and\n 1.1.5. Virginia Consumer Data Protection Act (Virginia Code Ann. §§ 59.1-575 to 59.1-585) (“ VCDPA ”).\n 1.2. “ Personal Data ” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an identified or identifiable natural person. Where applicable, Personal Data shall be interpreted consistent with the same or similar term under State Privacy Laws.\n 1.3. “ Share ,” “ Shared ,” and “ Sharing ” have the meaning defined in the CPRA.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 3.4. Compliance Remediation - Vendor shall notify Company no later than five business days after determining that it can no longer meet its obligations under applicable State Privacy Laws. Upon receiving notice from Vendor in accordance with this subsection, Company may direct Vendor to take reasonable and appropriate steps to stop and remediate unauthorized use of Company Personal Data.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 2.1. Applicability - This U.S. State DPA applies only to Vendor’s Processing of Company Personal Data for the nature, purposes, and duration set forth in Appendix 1 and Appendix 5.  ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Access to the Company’s office is restricted to authorized personnel and security cameras are positioned to record video of ingress/egress points.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 8.1. Vendor and Company shall implement and maintain no less than commercially reasonable security procedures and practices, appropriate to the nature of the information, to protect Company Personal Data from unauthorized access, destruction, use, modification, or disclosure.\n 8.2. Vendor shall fully comply with the security measures attached at Appendix 3 .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 4.1. Limitations on Processing - Vendor will Process Company Personal Data solely as instructed in the Terms and this U.S. State DPA. Except as expressly permitted by the State Privacy Laws, Vendor is prohibited from (i) Selling or Sharing Company Personal Data, (ii) retaining, using, or disclosing Company Personal Data for any purpose other than for the specific purpose of performing the Services specified in Appendix 5, (iii) retaining, using, or disclosing Company Personal Data outside of the direct business relationship between the Parties, and (iv) combining Company Personal Data with Personal Data obtained from, or on behalf of, sources other than Company, except as expressly permitted under applicable State Privacy Laws. \n 4.2. Confidentiality - Vendor shall ensure that its employees, agents, subcontractors, and sub-processors are subject to a duty of confidentiality with respect to Company Personal Data.\n 4.3. Subcontractors; Sub-processors -Vendor’s current subcontractors and sub-processors are available at https://otter.ai/subprocessors . Vendor shall notify Company of any intended changes concerning the addition or replacement of subcontractors or sub-processors. Further, Vendor shall ensure that Vendor’s subcontractors or sub-processors who Process Company Personal Data on Vendor’s behalf agree in writing to the same or equivalent restrictions and requirements that apply to Vendor in this U.S. State DPA and the Terms with respect to Company Personal Data, as well as to comply with the applicable State Privacy Laws. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 5.3 Company will notify Customer without undue delay after becoming aware of a Personal Data Breach involving Customer Personal Data. If Company’s notification is delayed, it will be accompanied by reasons for the delay.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" ###\n Customer is authenticated by password or using Google, Microsoft, or Apple login. Two factor authentication may be enabled by account administrator(s) for Basic Workspace, Pro Workspace, Business or Enterprise accounts. Company uses web cookies to validate signed in Customers.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"high","description":"The Service may Process voiceprints to recognize users and automatically tag their name within the transcript.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" a. “ Controller, ” “ Data Subject, ” “ Personal Data, ” “ Personal Data Breach, ” “ Processing, ” “ Processor, ” and “ Supervisory Authority, ” have the meaning given to them in the GDPR.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" ###\n Company logically segregated Customer Personal Data so that the Customers will only be able to access their own data and not Personal Data belonging to other Customers.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 3.3 Customer may reasonably issue additional instructions as necessary to comply with Data Protection Law. Company may charge a reasonable fee to comply with any additional instructions.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" ###\n The Service is provisioned using a cloud-based platform and we employ best practices and appropriate technical and organizational measures to safeguard Personal Data. The Company regularly monitors compliance with these measures. A summary of security measures includes:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 9.1. The Parties acknowledge and agree that the exchange of Personal Data between the Parties does not form part of any monetary or other valuable consideration exchanged between the Parties with respect to the Terms or this U.S. State DPA.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"medium","description":"Otter.ai may suspend or terminate access to the Service, including fee-based portions of the Service, for any account for which any sums are due but unpaid. Without limiting the generality of the foregoing, if you have been provided access to the Service (including certain features thereof) via your Organization and your Organization has not paid all sums due, we may suspend or terminate your access to the Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"medium","description":"You are responsible for: (i) identifying and authenticating all of your Authorized Users, (ii) approving access by your Authorized Users to the Service and designating appropriate access controls in connection with your account, (iii) controlling against unauthorized access by your Authorized Users, and (iv) all activities that occur under your Authorized Users’ usernames, passwords or accounts as a result of your Authorized Users’ access and use of the Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"high","description":"Otter.ai may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms or is otherwise objectionable. You understand that when using the Service you will be exposed to User Content from a variety of sources and acknowledge that User Content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against Otter.ai with respect to User Content.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" a. You are responsible for: (i) identifying and authenticating all of your Authorized Users, (ii) approving access by your Authorized Users to the Service and designating appropriate access controls in connection with your account, (iii) controlling against unauthorized access by your Authorized Users, and (iv) all activities that occur under your Authorized Users’ usernames, passwords or accounts as a result of your Authorized Users’ access and use of the Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" d. harass, threaten, demean, embarrass, or otherwise harm any other user of the Service;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" c. your User Content could not be deemed by a reasonable person to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" e. violate, or encourage others to violate, any right of a third party (including by act or omission), including by infringing or misappropriating any third party intellectual property or proprietary right;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" ‍ BY USING THE SERVICE YOU AGREE NOT TO:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" f. interfere with security-related features of the Service, including by: (i) disabling or circumventing features that prevent or limit use or copying of any content; or (ii) reverse engineering or otherwise attempting to discover the source code of any portion of the Service except to the extent that the activity is expressly permitted by applicable law;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" j. attempt to do any of the acts described in this Section 11 or assist or permit any person in engaging in any of the acts described in this Section 11.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"Email: copyright@otter.ai \n Any notice alleging that materials hosted by or distributed through the Service infringe intellectual property rights must include the following information:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" c. a description of the material that you claim is infringing and where it is located on the Service;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" d. your address, telephone number, and email address;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" e. a statement by you that you have a good faith belief that the use of the materials on the Service of which you are complaining is not authorized by the copyright owner, its agent, or the law; and","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" 12.2 Repeat Infringers. Otter.ai will promptly terminate the accounts of users that are determined by Otter.ai to be repeat infringers.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" 14.1 Term. These Terms are effective beginning when you accept the Terms or first download, install, access, or use the Service, and ending when terminated as described in Section 14.2.\n 14.2 Termination . If you violate any provision of these Terms, your authorization to access the Service and these Terms automatically terminate. In addition, Otter.ai may, at its sole discretion, terminate these Terms or your account on the Service, or suspend or terminate your access to the Service, at any time for any reason or no reason, with or without notice. You may terminate your account and these Terms at any time by contacting customer service at support@otter.ai .\n 14.3 Effect of Termination. Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Service; (b) you will no longer be authorized to access your account or the Service; (c) you must pay Otter.ai any unpaid amount that was due prior to termination; and (d) all payment obligations accrued prior to termination and Sections [5.3, 6, 7, 10, 14.3, 16, 17, 18, 19, and 20] will survive.\n 14.4 Modification of the Service. Otter.ai reserves the right to modify or discontinue the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you. Otter.ai will have no liability for any change to the Service or any suspension or termination of your access to or use of the Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" a. use the Service for any illegal purpose or in violation of any local, state, national, or international law;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" b. a description of the copyrighted work or other intellectual property that you claim has been infringed;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" g. interfere with the operation of the Service or any user’s enjoyment of the Service, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) making any unsolicited offer or advertisement to another user of the Service; (iii) collecting personal information about another user or third party without consent; or (iv) interfering with or disrupting any network, equipment, or server connected to or used to provide the Service;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" a. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" f. a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" h. perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation, accessing any other Service account without permission, or falsifying your age or date of birth;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" 9.7 User Content Disclaimer . We are under no obligation to edit or control User Content that you or other users post or publish, and will not be in any way responsible or liable for User Content. Otter.ai may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms or is otherwise objectionable. You understand that when using the Service you will be exposed to User Content from a variety of sources and acknowledge that User Content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against Otter.ai with respect to User Content. If notified by a user or content owner that User Content allegedly does not conform to these Terms, we may investigate the allegation and determine in our sole discretion whether to remove the User Content, which we reserve the right to do at any time and without notice. For clarity, Otter.ai does not permit copyright-infringing activities on the Service.\n 9.8 Monitoring Content . Otter.ai does not control and does not have any obligation to monitor: (a) User Content; (b) any content made available by third parties; or (c) the use of the Service by its users. Otter.ai is not responsible for the use of any User Content by users or any third parties. You acknowledge and agree that Otter.ai reserves the right to, and may from time to time, monitor any and all information transmitted or received through the Service for operational and other purposes. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" 12.1 DMCA Notification . We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. §512, as amended). If you have an intellectual property rights-related complaint about material posted on the Service, you may contact our Designated Agent at the following address:\n Otter.ai, Inc.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"You hereby represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"data_retention","value":"medium","description":"Customer may delete User Content from their account where it may be stored in a separate trash folder provided with the service for a specified period unless they choose to delete it from the trash folder. Once it has been permanently deleted from the user account either by direct action by the user or on expiration of the specified retention period in the trash folder, no record of the User Content is retained and the User Content cannot be recreated by the service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" We take reasonable steps to limit the collection and usage of Personal Information to that which is relevant for the purposes for which it was collected, and to ensure that such Personal Information is reliable, accurate, complete and current. Individuals are encouraged to keep their Personal Information with Otter.ai up to date and may contact Otter.ai as indicated below or in the Policy to request that their Personal Information be updated or corrected.\n We will adhere to the DPF Principles for as long as we retain the Personal Information collected under DPF Principles.\n When providing our Services as a data processor, we process and retain Personal Information as necessary to provide our Services as permitted in our agreements, or as required or permitted under applicable law.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" In certain circumstances you have the following rights in relation to your Personal Information that we hold.\n Access . You have the right to access the Personal Information we hold about you, and to receive an explanation of how we use it and who we share it with.\n Correction . You have the right to correct any Personal Information we hold about you that is inaccurate or incomplete.\n Erasure . You have the right to request for your Personal Information to be erased or deleted.\n Object to processing . You have the right to object to our processing of your Personal Information where we are relying on a legitimate interest or if we are processing your Personal Information for direct marketing purposes.\n Restrict processing . You have a right in certain circumstances to stop us from processing your Personal Information other than for storage purposes.\n Portability . You have the right to receive, in a structured, commonly used and machine-readable format, Personal Information that you have provided to us if we process it on the basis of our contract with you, or with your consent, or to request that we transfer such Personal Information to a third party.\n Withdraw consent . You have the right to withdraw any consent you previously applied to us. We will apply your preferences going forward, and this will not affect the lawfulness of processing before your consent was given.\n Please note that, prior to any response to the exercise of such rights, we will require you to verify your identity. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" 12.1 This DPA is terminated upon the termination of the Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" 12.2 Upon termination of the Terms of Service, the Company will, upon Customer’s request, return Customer Personal Data in Company’s possession to the Customer or securely destroy such Customer Personal Data unless applicable laws prevent the Company from returning or destroying all or part of Customer Personal Data. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" Otter.ai stores all Personal Information for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so by law or in order to comply with a regulatory obligation. When deleting Personal Information, we will take measures to render such Personal Information irrecoverable or irreproducible, and the electronic files which contain Personal Information will be permanently deleted.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" Where appropriate, you have the right to access to the Personal Information we maintain about you and to correct, amend or delete that information when it is inaccurate or has been processed in violation of the DPF Principles by sending a written request as indicated in “Contact Us” below. We will review your request in accordance with the DPF Principles, and may limit or deny access to Personal Information as permitted by the DPF Principles.\n When providing our Services as a Data Processor, we only Process and disclose the Personal Information as specified in our agreements. Our customers control how Personal Information is disclosed to us and Processed, and how it can be modified. Accordingly, if you want to request access, or to limit use or disclosure of your Personal Information, please contact the company to whom you submitted your Personal Information and that uses our Services. If you provide us with the name of the company to whom you provided your Personal Information and who is our customer, we will refer your request to that customer and support them in responding to your request.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" 6.1. Upon direction by Company, and in any event no later than 30 days after receipt of a request from Company, Vendor shall promptly delete Company Personal Data as directed by Company, unless Vendor is required by law to retain such data, in which case Vendor shall, on ongoing basis, isolate and protect the security and confidentiality of such Personal Data and prevent any further processing except to the extent required by such law and shall destroy or return to Company all other Personal Data not required to be retained by Vendor by law.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"data_retention","value":"medium","description":"Upon termination of the Terms, except as set forth therein or herein, Vendor will discontinue Processing and destroy or return Company Personal Data in its or its subcontractors and sub-processors possession without undue delay. Vendor may retain Company Personal Data to the extent required by law but only to the extent and for such period as required by such law and always provided that Vendor shall ensure the confidentiality of all such Company Personal Data.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" ###\n We have daily backup of databases and User Content is stored in persistent storage.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":"Customer may delete User Content from their account where it may be stored in a separate trash folder provided with the service for a specified period unless they choose to delete it from the trash folder. Once it has been permanently deleted from the user account either by direct action by the user or on expiration of the specified retention period in the trash folder, no record of the User Content is retained and the User Content cannot be recreated by the service.\n 9.4 License Grant to Users . By providing User Content to or via the Service to other users of the Service, you grant those users a non-exclusive license to access, use, modify, and distribute that User Content as permitted by these Terms and the functionality of the Service.\n 9.5 Access to User Content and Results . Otter.ai may permit you to share certain User Content or the results of processing User Content with other users of the Service, share User Content or the results of processing User Content outside of the Service, or even make certain User Content or the results of processing User Content public for all (even non-Service users) to view. You acknowledge and agree that, although Otter.ai may provide certain features intended to allow you to restrict access of some User Content you create from others, Otter.ai does not guarantee that such User Content or any results of processing User Content will never be accessible by others. To the fullest extent permitted by law, Otter.ai is not responsible for the use of any User Content or results of processing User Content by users or non-users of the Service or any third parties.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"data_retention","value":"ambiguous","description":"The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period \n As detailed in the Terms. ‍","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":" * Shared pool across all transcription types","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/pricing"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":" Yes, we offer a 20% discount on Otter Pro Monthly and Otter Pro Annual plans for individual students and teachers using an email address ending with .edu . 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required","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/pricing"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":" minimum 100-user license required","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/pricing"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":" Yes! Just log in to your account, go to Settings , and select “Upgrade to Business” . Follow the prompts and you’ll be set.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/pricing"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"1. Sign up for Otter Basic (or login ) using an email address ending with .edu (e.g., john.smith@stanford.edu).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/pricing"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"For additional details, please see our help center article .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"f0fcebc0daf75a4c939518131ad08853c6e9ef0084588bc2bdc6091e73f70c79"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/pricing"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":" The Service enables users to transform recorded voice conversations into transcribed notes that can be searched and shared. You may choose whether to use the free version of the Service (“ Free Service ”) or the subscription-based paid version of the Service for which you may be required to pay fees (the “ Paid Service ”).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":" Certain features of the Service may require you to pay fees. Before you pay any fees, you will have the opportunity to review and accept the fees that you will be charged. All fees are in U.S. Dollars and are non-refundable.\n 4.1 Price. Otter.ai reserves the right to determine pricing for the Service. Otter.ai will make reasonable efforts to keep pricing information published on the website up to date. We encourage you to check our website periodically for current pricing information. Otter.ai may change the fees for any feature of the Service, including additional fees or charges, if Otter.ai gives you advance notice of changes before they apply. Otter.ai, at its sole discretion, may make promotional offers with different features and different pricing to any of Otter.ai’s customers. These promotional offers, unless made to you, will not apply to your offer or these Terms.\n 4.2 Authorization. You authorize Otter.ai and its third party payment processors to charge all sums for the orders that you make and any level of Service you select as described in these Terms or published by Otter.ai, including all applicable taxes, to the payment method specified in your account. If you pay any fees with a credit card, Otter.ai or its third party payment processors may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase. At its discretion Otter may allow an organization to purchase the Service by issuing an invoice for payment that must be settled within 30 days of issuance.\n 4.3 Subscription Service. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":" a. General . 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Your account will be charged automatically on the Subscription Billing Date all applicable fees and taxes for the next subscription period, which may be one month or one year depending on the selection you make on your account (such period, the “ Initial Subscription Period ”). The term of each Subscription Service will automatically renew for a period equal to the Initial Subscription Period or one (1) year periods, whichever is less, unless otherwise identified in an applicable Order Form (each, a “Renewal Term”) unless a party provides the other party written notice thirty (30) days in advance of the expiry of the Subscription Service or then-current Renewal Term, as applicable, of its desire to amend the duration of the Renewal Term, modify number of Users or terminate the Order Form. Customer is responsible and will pay Otter all Subscription Fees under an Order Form for the entire Subscription Term and any applicable Renewal Term. 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In addition to the amount due for the Service, a delinquent account may be charged with fees or charges that are incidental to any chargeback or collection of any the unpaid amount, including collection fees.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"tier_differences","value":"high","description":"Acknowledge that all the data under your account is owned by the Workspace or Organization and the Workspace or Organization administrators have the right to access, disclose, restrict and remove information in your account. 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OTTER.AI DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICE AND ALL MATERIALS AND CONTENT AND TRANSCRIPTIONS AVAILABLE THROUGH THE SERVICE, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. OTTER.AI DOES NOT WARRANT THAT THE SERVICE OR ANY PORTION OF THE SERVICE (OR YOUR ACCESS THERETO), OR ANY DATA, MATERIALS OR CONTENT OFFERED THROUGH OR PROCESSED BY THE SERVICE, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND OTTER.AI DOES NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED. OTTER.AI IS NOT RESPONSIBLE FOR THE FAILURE TO STORE OR MAINTAIN ANY USER DATA, CONTENT OR TRANSCRIPTIONS, USER COMMUNCIATIONS, ACCOUNT INFORMATION, OR PERSONAL SETTINGS. OTTER.AI MAKES NO WARRANTY ABOUT THE COMPLETENESS OR ACCURACY OF THE TRANSCRIPTION.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICE OR OTTER.AI ENTITIES OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE WILL CREATE ANY WARRANTY REGARDING ANY OF THE OTTER.AI ENTITIES OR THE SERVICE THAT IS NOT EXPRESSLY STATED IN THESE TERMS. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE THAT MAY RESULT FROM THE SERVICE AND YOUR DEALING WITH ANY OTHER SERVICE USER. YOU UNDERSTAND AND AGREE THAT YOU USE ANY PORTION OF THE SERVICE AT YOUR OWN DISCRETION AND RISK, AND THAT WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH THE SERVICE) OR ANY LOSS OF, USE OR DISCLOSURE OF DATA, INCLUDING USER CONTENT.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" 20.7 No Support . We are under no obligation to provide support for the Service. In instances where we may offer support, the support will be subject to published policies.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" ‍ This Section 21 only applies to the extent you are using our mobile application on an iOS device. You acknowledge that these Terms are between you and Otter.ai only not with Apple Inc. (“ Apple ”), and Apple is not responsible for the Service or the content thereof. Apple has no obligation to furnish any maintenance and support services with respect to the Service. If the Service fails to conform to any applicable warranty, you may notify Apple and Apple will refund any applicable purchase price for the mobile application to you; and, to the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Service. Apple is not responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including: (a) product liability claims; (b) any claim that the Service fails to conform to any applicable legal or regulatory requirement; or (c) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement and discharge of any third party claim that the Service and/or your possession and use of the Service infringe a third party’s intellectual property rights. You agree to comply with any applicable third party terms when using the Service. Apple and Apple’s subsidiaries are third party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third party beneficiary of these Terms. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" 14.1 If any provision of this DPA is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, then the invalidity or unenforceability of such provision does not affect any other provision of this DPA and all provisions not affected by such invalidity or unenforceability will remain in full force and effect.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"high","description":"You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against Otter.ai with respect to User Content.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" b. If you received your credentials to access and use the Service (including certain features thereof) from your Organization or otherwise are accessing the Service under your Organization’s account, you acknowledge and agree that your access to the Service as provided by your Organization is subject to the agreement between Otter.ai and your Organization with respect to the Service. You also acknowledge that your Organization may terminate the access to the Service that they provide to you at any time. Otter.ai will have no liability to you in connection with any such removal or termination.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" To the fullest extent permitted by law, you are responsible for your use of the Service, and you will defend and indemnify Otter.ai and its officers, directors, employees, consultants, affiliates, subsidiaries and agents (together, the “ Otter.ai Entities ”) from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or connected with: (a) your unauthorized use of, or misuse of, the Service; (b) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (c) your violation of any third party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; (d) the nature of content of Data processed by the Service; or (e) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE OTTER.AI ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY MATERIALS OR CONTENT ON THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY OTTER.AI ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.\n EXCEPT AS PROVIDED IN SECTION 19.5 AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE OTTER.AI ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO OTTER.AI FOR ACCESS TO AND USE OF THE SERVICE IN THE 12 MONTHS PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO CLAIM; OR (B) $100.\n EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 17 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"high","description":"Otter.ai disclaims any and all liability in connection with User Content. You are solely responsible for your User Content and the consequences of providing User Content via the Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" 11.1 Except for any government fines or penalties, the limitations of liability provisions in the Terms shall apply to this DPA. To the extent permitted by applicable law, where Company has paid damages or fines, Company is entitled to claim back from Customer that part of the compensation, damages or fines, corresponding to Customer’s part of responsibility for the damages or fines.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":" b. your User Content, and the use of your User Content as contemplated by these Terms, does not and will not: (i) infringe, violate, or misappropriate any third party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; or (iii) cause Otter.ai to violate any law or regulation; and","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"confidentiality","value":"low","description":"Confidentiality - Vendor shall ensure that its employees, agents, subcontractors, and sub-processors are subject to a duty of confidentiality with respect to Company Personal Data.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":" 4.1 Company personnel authorized to Process Customer Personal Data are subject to an obligation of confidentiality.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":" 13.1 This DPA may only be modified by a written amendment signed by both Company and Customer.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"To the extent you desire to use the Service in connection with materials or information located on your Zoom, Dropbox, or other third-party accounts (collectively, “ Third Party Accounts ”), you hereby grant Otter.ai permission to access the Third Party Accounts in connection with Otter.ai’s provision of the Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" f. “ Subprocessor ” means a Processor engaged by Company to Process Customer Personal Data; and","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" The controller has authorized the use of the subprocessors listed on the page https://otter.ai/subprocessors . ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"\n 4.4. Right to Object - Company may object in writing to Vendor’s appointment of a new subcontractor or sub-processor on reasonable grounds by notifying Vendor in writing within 30 calendar days of receipt of notice in accordance with Section 4.3. In the event Company objects, the Parties shall discuss Company’s concerns in good faith with a view to achieving a commercially reasonable resolution. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"We also use third party advertising partners, including Facebook, to deliver ads to you on other sites. Google Analytics uses first-party Cookies to track user interactions which helps show how users use our Service and Website. This information is used to compile reports and to help us improve our Service and Website. Such reports disclose Website trends without identifying individual visitors. You can opt out of Google Analytics by going to https://tools.google.com/dlpage/gaoptout or via Google’s Ads settings.\n You can block Cookies by setting your internet browser to block some or all or Cookies. However, if you use your browser settings to block all Cookies (including strictly necessary Cookies) you may not be able to use our Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"9a91aaa77ab40068ccd51fc4f9ce7d2604a190ae07bd388906ce17789a910174"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/privacy-policy"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" 8.1 Third Party Services and Linked Websites . Otter.ai may provide tools through the Service that enable you to export information, including User Content, to third party services, including through features that may allow you to link your account on Otter.ai with an account on the third party service, such as Twitter or Facebook, or through our implementation of third party buttons (such as “like” or “share” buttons). By using one of these tools, you agree that Otter.ai may transfer that information to the applicable third party service. Third party services are not under Otter.ai’s control, and, to the fullest extent permitted by law, Otter.ai is not responsible for any third party service’s use of your exported information. The Service may also contain links to third party websites. Linked websites are not under Otter.ai’s control, and Otter.ai is not responsible for their content.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"Otter.ai may provide tools through the Service that enable you to export information, including User Content, to third party services, including through features that may allow you to link your account on Otter.ai with an account on the third party service, such as Twitter or Facebook, or through our implementation of third party buttons (such as “like” or “share” buttons). By using one of these tools, you agree that Otter.ai may transfer that information to the applicable third party service. Third party services are not under Otter.ai’s control, and, to the fullest extent permitted by law, Otter.ai is not responsible for any third party service’s use of your exported information.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"The controller has authorized the use of the subprocessors listed on the page https://otter.ai/subprocessors .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" 6.3 Customer may object to the addition of a Subprocessor based on reasonable grounds relating to a potential or actual violation of Data Protection Law by providing written notice detailing the grounds of such objection within thirty (30) days following Company’s notification of the intended change. Customer and Company will work together in good faith to address Customer’s objection. If Company chooses to retain the Subprocessor, Company will inform Customer at least thirty (30) days before authorizing the Subprocessor to Process Customer Personal Data, and Customer may immediately discontinue using the relevant part of the Service, and may terminate the relevant part of the Service within thirty (30) days.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" ###\n User Content is hosted by Amazon Web Services (AWS), which is certified SOC 2 Type 2. AWS maintains a list of certifications and third-party assessments. The AWS infrastructure is managed in Amazon controlled data centers throughout the world and the data centers are secured with physical controls to prevent unauthorized access. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" 6.1 Customer hereby authorizes Company to engage Subprocessors. A list of Company’s current Subprocessors is available here .\n 6.2 Company will enter into a written agreement with Subprocessors which imposes the same obligations as required by Data Protection Law.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"medium","description":"User Content is hosted by Amazon Web Services (AWS), which is certified SOC 2 Type 2. AWS maintains a list of certifications and third-party assessments. The AWS infrastructure is managed in Amazon controlled data centers throughout the world and the data centers are secured with physical controls to prevent unauthorized access.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" This Data Processing Agreement (“ DPA ”) is incorporated into and made part of the Terms of Service (“ Terms ”) between you (“ Customer ”) and Otter.ai, Inc. (“ Company ”).  Unless otherwise defined in this DPA, capitalized terms will have the meaning given to them in the Terms. This DPA prevails over any conflicting term of the Terms, but does not otherwise modify the Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" c. “ Data Protection Law ” means the General Data Protection Regulation (EU) 2016/679 (“ GDPR ”), the United Kingdom General Data Protection Regulation, and e-Privacy Directive 2002/58/EC (as amended by Directive 2009/136/EC), and their national implementations in the European Economic Area (“ EEA ”), Switzerland and the United Kingdom, each as applicable, and as may be amended or replaced from time to time;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" h. “UK Addendum” means the addendum to the Standard Contractual Clauses issued by the UK Information Commissioner under Section 119A(1) of the UK Data Protection Act 2018 (version B1.0, in force March 21, 2022).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" 5.2 Customer acknowledges that the security measures in Appendix 3 are appropriate in relation to the risks associated with Customer’s intended Processing, and will notify Company prior to any intended Processing for which Company’s security measures may not be appropriate.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" 8.1 Company shall maintain a program to provide compliance with the obligations set out in this DPA. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" 9.3. By signing this DPA, Customer and Company conclude the UK Addendum which is hereby incorporated and applies to International Data Transfers outside the United Kingdom. Part 1 of the UK Addendum is completed as follows: (i) in Table 1, the “Exporter” is Customer and the “Importer” is Company, their details are set forth in this DPA and the Terms; (ii) in Table 2, the first option is selected and the “Approved EU SCCs” are the Standard Contractual Clauses referred to in Section 9.2 of this DPA; (iii) in Table 3, Annexes 1 (A and B), II and III to the “Approved EU SCCs” are Appendixes 2, 3 and 4 to the Terms; and (iv) in Table 4, both the “Importer” and the “Exporter” can terminate the UK Addendum. \n 9.4. If the Standard Contractual Clauses or the UK Addendum are amended, updated, or invalidated, Customer and Company will work together in good faith to reasonably resolve such non-compliance.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" 1. Name: As included in the Terms","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" Data importer(s): [ Identity and contact details of the data importer(s), including any contact person with responsibility for data protection ]","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" 2. Name: Otter.ai, Inc.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" As detailed in Appendix 1. \n The competent authority for data transfers subject to the UK Addendum is the Information Commissioner’s Office in the UK.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" 3.2. Compliance Assurance - Company has the right to take reasonable and appropriate steps to ensure that Vendor uses Company Personal Data consistent with Company’s obligations under applicable State Privacy Laws and the security measures attached hereto at Appendix 3 and incorporated herein. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" 3.3. Compliance Monitoring - Company has the right to monitor Vendor’s compliance with this U.S. State DPA through measures, including, but not limited to, ongoing manual reviews, automated scans, regular assessments, audits, or other annual technical and operational testing at least once every 12 months.  ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" g. “Standard Contractual Clauses” means the clauses annexed to EU Commission Implementing Decision EU 2021/914 of June 4, 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European parliament and of the Council;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" 7.1 Taking into account the nature of the Processing, and the information available to Company, Company will assist Customer, including, as appropriate, by implementing technical and organizational measures, with the fulfillment of Customer’s own obligations under Data Protection Law to: comply with requests to exercise Data Subject Rights; conduct data protection impact assessments, and prior consultations with Supervisory Authorities; and notify a Personal Data Breach.\n 7.2 Company will maintain records of Processing of Customer Personal Data in accordance with Data Protection Law.\n 7.3 Company may charge a reasonable fee for assistance under this Section 7 . If Company is at fault, Company and Customer shall each bear their own costs related to assistance.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":"Contact person’s name, position and contact details: As included in the Terms\nActivities relevant to the data transferred under these Clauses: As included in the Terms","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" 5.1 Taking into account the state-of-the-art, the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, Company will implement appropriate technical and organizational measures designed to provide a level of security appropriate to the risk, including the measures listed in Appendix 3 .","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" Data exporter(s): [ Identity and contact details of the data exporter(s) and, where applicable, of its/their data protection officer and/or representative in the European Union ]","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" This U.S. Privacy Law Data Processing Agreement ( “U.S. State DPA ”) is incorporated and made part of the Terms of Service (the “ Terms ”) between you, on behalf of you and your affiliates (“ Customer ”), and Otter.ai (“ Vendor ”) (each a “ Party ” and collectively the “ Parties ”) for so long as Vendor processes Personal Data on behalf of Customer. This U.S. State DPA prevails over any conflicting terms of the Terms provided the limitation of liability provisions in the Terms shall control.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" e. “ International Data Transfer ” means any transfer of Customer Personal Data from the EEA, Switzerland or the United Kingdom to an international organization or to a country outside of the EEA, Switzerland and the United Kingdom;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" 9.1 Customer hereby authorizes Company to perform International Data Transfers to any country deemed adequate by the EU Commission; on the basis of appropriate safeguards in accordance with Data Protection Law or pursuant to the Standard Contractual Clauses and UK Addendum referred to in Section 9.2 and 9.3 respectively. \n 9.2. By signing this DPA, Customer and Company hereby agree to conclude the provisions of module two (controller to processor) of the Standard Contractual Clauses, which are hereby incorporated into this DPA and completed as follows:\n The optional Clause 7 is kept ; \n In Clause 9, Option 1 is struck and Option 2 is kept , and Customer may object to the addition of a Subprocessor within (30) days.\n In Clause 11, the optional language is struck; \n In Clauses 17 and 18, the governing law and the competent courts are those of the country in which Customer is established. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" 1.1 In this DPA:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"low","description":"Compliance Monitoring - Company has the right to monitor Vendor’s compliance with this U.S. State DPA through measures, including, but not limited to, ongoing manual reviews, automated scans, regular assessments, audits, or other annual technical and operational testing at least once every 12 months.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"high","description":"ARBITRATION NOTICE . Except for certain kinds of disputes described in Section 19, you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND OTTER.AI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. (See Section 19.).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" 19.1 Generally . In the interest of resolving disputes between you and Otter.ai in the most expedient and cost effective manner, and except as described in Section 19.2 and 19.3, you and Otter.ai agree that every dispute arising in connection with these Terms will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND OTTER.AI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.\n 19.2 Exceptions . Despite the provisions of Section 19.1, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) to file suit in a court of law to address an intellectual property infringement claim.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"Any arbitration hearing will take place at a location to be agreed upon in Santa Clara County, California, but if the claim is for $10,000 or less, you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a non-appearance based telephone hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse Otter.ai for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.\n 19.7 No Class Actions . YOU AND OTTER.AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"Further, unless both you and Otter.ai agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.\n 19.8 Modifications to this Arbitration Provision . If Otter.ai makes any future change to this arbitration provision, other than a change to Otter.ai’s address for Notice of Arbitration, you may reject the change by sending us written notice within 30 days of the change to Otter.ai’s address for Notice of Arbitration, in which case your account with Otter.ai will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.\n 19.9 Enforceability . If Section 19.7 or the entirety of this Section 19 is found to be unenforceable, or if Otter.ai receives an Opt-Out Notice from you, then the entirety of this Section 19 will be null and void and, in that case, exclusive jurisdiction and venue described in Section 20.2 will govern any action arising out of or related to these Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"We operate the Service from our offices in California, and we make no representation that Materials included in the Service are appropriate or available for use in other locations.\n 20.3 Additional Terms . Your use of the Service is subject to all additional terms, policies, rules, or guidelines applicable to the Service or certain features of the Service that we may post on or link to from the Service (the “ Additional Terms ”). All Additional Terms are incorporated by this reference into, and made a part of, these Terms.\n 20.4 Consent to Electronic Communications . By using the Service, you consent to receiving certain electronic communications from us as further described in our Privacy Policy . Please read our Privacy Policy to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.\n 20.5 Contact Information . The Service is offered by Otter.ai, Inc. You may contact us by emailing us at support@otter.ai .\n 20.6 Notice to California Residents. If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the Service or to receive further information regarding use of the Service.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" © 2026 Otter.ai Inc Privacy policy Terms of service Software service agreement JP Cookie settings","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. (See Section 19.). You must be at least 13 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 13 years old; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are an Organization, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and you agree to be bound by these Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" 10.1. The Parties agree to cooperate in good faith to enter into additional terms to address any modifications, amendments, or updates to applicable statutes, regulations or other laws pertaining to privacy and information security, including, where applicable, the State Privacy Laws.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" 20.1 General Terms . These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference into these Terms, are the entire and exclusive understanding and agreement between you and Otter.ai regarding your use of the Service. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself. Use of section headers in these Terms is for convenience only and will not have any impact on the interpretation of any provision. Throughout these Terms the use of the word “including” means “including but not limited to”. If any part of these Terms is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.\n 20.2 Governing Law . These Terms are governed by the laws of the State of California without regard to conflict of law principles. You and Otter.ai submit to the personal and exclusive jurisdiction of the state courts and federal courts located within Santa Clara County, California for resolution of any lawsuit or court proceeding permitted under these Terms. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" 19.3 Opt-Out . If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of this Section 19 within 30 days after the date that you agree to these Terms by sending a letter to Otter.ai, Inc., Attention: Legal Department -Arbitration Opt-Out, 800 W El Camino Real, Suite 170, Mountain View, CA 94040 that specifies: your full legal name, the email address associated with your account on the Service, and a statement that you wish to opt out of arbitration (“Opt-Out Notice”). Once Otter.ai receives your Opt-Out Notice, this Section 19 will be void and any action arising out of these Terms will be resolved as set forth in Section 20.2. The remaining provisions of these Terms will not be affected by your Opt-Out Notice.\n 19.4 Arbitrator . Any arbitration between you and Otter.ai will be settled under the Federal Arbitration Act and administered by the American Arbitration Association (“ AAA ”) under its Consumer Arbitration Rules (collectively, “ AAA Rules ”) as modified by these Terms. The AAA Rules and filing forms are available online at www.adr.org , by calling the AAA at 1-800-778-7879, or by contacting Otter.ai. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.\n 19.5 Notice of Arbitration; Process . A party who intends to seek arbitration must first send a written notice of the dispute to the other party by certified U.S. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":" ‍ We reserve the right to change these Terms on a going-forward basis at any time. Please check these Terms periodically for changes. If a change to these Terms materially modifies your rights or obligations, we may require that you accept the modified Terms in order to continue to use the Service. Material modifications are effective upon your acceptance of the modified Terms. Immaterial modifications are effective upon publication. Except as expressly permitted in this Section 13, these Terms may be amended only by a written agreement signed by authorized representatives of the parties to these Terms. Disputes arising under these Terms will be resolved in accordance with the version of these Terms that was in effect at the time the dispute arose.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail (“ Notice of Arbitration ”). Otter.ai’s address for Notice is: Otter.ai, Inc., 800 W El Camino Real, Suite 170, Mountain View, CA 94040. The Notice of Arbitration must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“ Demand ”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice of Arbitration is received, you or Otter.ai may commence an arbitration proceeding. All arbitration proceedings between the parties will be confidential unless otherwise agreed by the parties in writing. During the arbitration, the amount of any settlement offer made by you or Otter.ai must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. If the arbitrator awards you an amount higher than the last written settlement amount offered by Otter.ai in settlement of the dispute prior to the award, Otter.ai will pay to you the higher of: (i) the amount awarded by the arbitrator; or (ii) $10,000.\n 19.6 Fees . If you commence arbitration in accordance with these Terms, Otter.ai will reimburse you for your payment of the filing fee, unless your claim is for more than $10,000, in which case the payment of any fees will be decided by the AAA Rules. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"low","description":"The competent authority for data transfers subject to the UK Addendum is the Information Commissioner’s Office in the UK.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"92307f2c2d35f1252ed3623746fad514450b869b96b68ed2c619534bce9eb74b"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://otter.ai/terms-of-service"}]}]}}