{"platform":"Salesforce Einstein Platform","slug":"salesforce-einstein-platform","category":"Workflow & Automation","website":"https://www.salesforce.com/products/einstein/ai-platform","risk_rating":"low","verification":"fully_verified","corpus_status":"corpus_complete","canonical":"https://aipolicycompare.com/platform/salesforce-einstein-platform","machine_url":"https://aipolicycompare.com/api/machine/platform/salesforce-einstein-platform","findings_count":168,"findings":[{"surface":"prompt_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We may provide opportunities for you to post text, photographs, videos, or other content (collectively, “Content”) on the Sites, including Content you submit to an Agent. 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Users whose data is held in a customer's Salesforce instance may have fewer direct rights under this statement.","provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=Salesforce%2C%20Inc.%20and%2For%20its,behalf%20of%20our%20customers.","char_start":3233,"char_end":3636}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We process your Personal Data  to create summaries of our interactions with you, such as calls or emails ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20process%20your,calls%20or%20emails%20","char_start":32739,"char_end":32845}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Salesforce also allows you to log in to certain of our websites using sign-in services. These services authenticate your identity and provide you the option to share certain Personal Data from these services with us such as your name and email address to pre-populate our sign-up form.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Salesforce%20also%20allows,pre-populate%20our%20sign-up%20form.","char_start":25822,"char_end":26108}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We also collect information about you from other sources including partners from whom we collect or purchase Personal Data, or who provide us with publicly available information which may contain Personal Data. We may combine this information with Personal Data provided by you.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20also%20collect,Data%20provided%20by%20you.","char_start":15762,"char_end":16041}},{"surface":"privacy_data_use","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"If we need to collect and process Personal Data by law, or under a contract we have entered into with you, and you fail to provide the required Personal Data when requested, we may not be able to perform our contract with you.","caution":"Refusal to provide personal data may result in inability to receive contracted services; users have limited ability to withhold data and retain full service access.","provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=If%20we%20need%20to,our%20contract%20with%20you.","char_start":41079,"char_end":41305}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Legal obligation or our legitimate interest in protecting against misuse or abuse of our websites or services, protecting personal property or safety, pursuing remedies available to us and limiting our damages, investigating actual or suspected breaches of law, our terms of service or other relevant policies, complying with judicial proceedings, court orders or legal processes, preparing for litigation, responding to lawful requests, or for regulatory, tax and/or auditing purposes ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Legal%20obligation%20or,and%2For%20auditing%20purposes%20","char_start":40507,"char_end":40994}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"We also collect information about you from other sources including partners from whom we collect or purchase Personal Data, or who provide us with publicly available information which may contain Personal Data. We may combine this information with Personal Data provided by you.","caution":"Salesforce purchases personal data from third-party partners and combines it with data you directly provide, significantly expanding the profile built on each user without direct consent at point of collection.","provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=We%20also%20collect%20information,Data%20provided%20by%20you.","char_start":15763,"char_end":16041}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We process your Personal Data (including Usage Data) to send you marketing information, service recommendations and other non-transactional communications (e.g., marketing newsletters, telemarketing calls, SMS, in-app nudges or push notifications, information about our services, news or events) about us, our affiliates and partners ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20process%20your,affiliates%20and%20partners%20","char_start":31473,"char_end":31808}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" 3.2 Personal Data we collect from other sources","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%203.2%20Personal%20Data,collect%20from%20other%20sources","char_start":15712,"char_end":15760}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"If you have an unresolved concern in respect of our processing of your Personal Data that you believe we have not addressed satisfactorily, you can contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=If%20you%20have%20an,charge)%20at%20https%3A%2F%2Ffeedback-form.truste.com%2Fwatchdog%2Frequest.%20","char_start":10075,"char_end":10357}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Our legitimate interest in conducting direct marketing or where you have provided your prior consent (please see Section 10 below to learn how you can control the processing of your Personal Data by Salesforce for marketing purposes) ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Our%20legitimate%20interest,for%20marketing%20purposes)%20","char_start":31820,"char_end":32055}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We process your Personal Data (including Usage Data) to conduct market research, advertise to you, provide tailored/personalized information about us on and off our websites and within the services, as well as to provide other personalized content based upon your activities and interests ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20process%20your,activities%20and%20interests%20","char_start":28305,"char_end":28595}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We process your Personal Data  to increase productivity, streamline tasks, improve efficiency and increase deal velocity through the automation of our sales process ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20process%20your,our%20sales%20process%20","char_start":32433,"char_end":32599}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"Where you explicitly consent, we also may process your biometric Personal Data to facilitate event registration and for security reasons","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=Where%20you%20explicitly%20consent%2C,and%20for%20security%20reasons","char_start":29594,"char_end":29730}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Our legitimate interest in minimizing the amount of Personal Data processed as part of the noted processing activity   ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Our%20legitimate%20interest,noted%20processing%20activity%20","char_start":38149,"char_end":38269}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Opt out of certain disclosures of your Personal Data to third parties;","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Opt%20out%20of,Data%20to%20third%20parties%3B","char_start":8205,"char_end":8276}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We process your Personal Data (including, where legally permitted, special categories of Personal Data) in order to meet the goals set out in surveys or research as well as to analyze our compliance with internal policies ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20process%20your,with%20internal%20policies%20","char_start":38691,"char_end":38914}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"We process your Personal Data (including Usage Data) to conduct market research, advertise to you, provide tailored/personalized information about us on and off our websites and within the services, as well as to provide other personalized content based upon your activities and interests","caution":"Personal and usage data used for advertising 'on and off our websites' means user data may fuel cross-site/cross-platform ad targeting.","provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=We%20process%20your%20Personal,your%20activities%20and%20interests","char_start":28306,"char_end":28594}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Know more about how we process your Personal Data;","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Know%20more%20about,process%20your%20Personal%20Data%3B","char_start":7791,"char_end":7842}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"We process your Personal Data to develop, optimize, and improve the performance of our services","caution":"This broad purpose could encompass using user data—potentially including content inputs—to improve AI/ML models, though the document does not explicitly clarify whether this includes model training.","provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=We%20process%20your%20Personal,performance%20of%20our%20services","char_start":34340,"char_end":34435}},{"surface":"privacy_data_use","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"We process your Personal Data (including your Usage Data) for the purposes of maintaining Salesforce’s own security, including investigating, detecting and preventing suspicious activity, fraud and cybercrime that may affect Salesforce or our services","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=We%20process%20your%20Personal,Salesforce%20or%20our%20services","char_start":36906,"char_end":37157}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Your Personal Data may be transferred to, and stored by us, in the United States and by our affiliates and third parties (as disclosed in the full Privacy Statement) as listed in the Privacy Statement. Therefore, your Personal Data may be processed and stored outside your country or jurisdiction, including in places that may not provide the same level of protection. As described in the \"International transfers of Personal Data\" section of our full Privacy Statement, we have implemented safeguards to ensure an adequate level of protection where your Personal Data is transferred, including, where required, standard contractual clauses or an alternative mechanism for the transfer of Personal Data as approved by the European Commission. Salesforce also commits to comply with the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data Privacy Framework, and the UK Extension to the EU-U.S. Data Privacy Framework (collectively, the “DPF”) and certifies its adherence to the DPF Principles as set forth by the U.S. Department of Commerce.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Your%20Personal%20Data,U.S.%20Department%20of%20Commerce.","char_start":6369,"char_end":7410}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Consent or explicit consent (if required under applicable law) or our legitimate interest in conducting the survey or research based on its stated goals (where no special categories of Personal Data are processed) ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Consent%20or%20explicit,Data%20are%20processed)%20","char_start":38926,"char_end":39141}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" • Only where necessary for security purposes, we may collect information that is publicly available online (such as accessible through search engines or public social media sites), as well as images, physical descriptions and other pertinent information necessary to address a credible security threat to our employees, events or premises.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20%E2%80%A2%20Only%20where,employees%2C%20events%20or%20premises.","char_start":18319,"char_end":18659}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We process your Personal Data (including your Usage Data) for the purposes of aggregating this information to ensure that it is no longer identifying ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20process%20your,no%20longer%20identifying%20","char_start":37986,"char_end":38137}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We process your Personal Data (including your Usage Data) for the purposes of financial reporting ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20process%20your,of%20financial%20reporting%20","char_start":37726,"char_end":37825}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" • In addition, the Personal Data we collect to provide our services may include location information from third parties, which helps us offer features like identity management and multi-factor authentication for security purposes.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20%E2%80%A2%20In%20addition%2C,authentication%20for%20security%20purposes.","char_start":16516,"char_end":16747}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We process your Personal Data (which may include special categories of Personal Data) (where legally permitted) to the extent that national or local laws require it and to ensure the health and safety of our visitors and employees ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20process%20your,visitors%20and%20employees%20","char_start":30138,"char_end":30370}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects (“automated 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to develop and optimize the performance of our services;\n\n to manage and document our customer and user accounts;\n\n to administer surveys and conduct research; and\n\n to comply with our legal obligations and defend Salesforce","caution":"Broad enumerated purposes including marketing, advertising, sales prospecting, and service optimization. 'Including but not limited to' language leaves purposes open-ended.","provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=We%20collect%20and%20process,obligations%20and%20defend%20Salesforce","char_start":3975,"char_end":4723}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"Salesforce also contracts with third-party advertising networks that collect IP addresses and other information from web beacons on our websites, from emails and on third-party websites. Advertising networks follow your online activities over time and across different websites or other online services by collecting certain data through automated means, including through the use of cookies. These technologies may recognize you across the different devices you use. When we work with third party advertising networks, we require them to restrict their data processing to only what is necessary to provide us with the advertising services we request. ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=Salesforce%20also%20contracts%20with,services%20we%20request.%20","char_start":21445,"char_end":22097}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We process your Personal Data (including Usage Data)  to tailor/customize our interactions with  you ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20process%20your,interactions%20with%20you%20","char_start":34793,"char_end":34895}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" To exercise your rights relating to your personal data, or if you have questions regarding our privacy practices, please fill out this form , or email us at privacy@salesforce.com. For more information about contacting us, see the “Contacting Us” section below.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20To%20exercise%20your,%E2%80%9CContacting%20Us%E2%80%9D%20section%20below.","char_start":2333,"char_end":2595}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"We process your Personal Data (including special categories of Personal Data) to the extent you voluntarily consent to provide it to meet our broader community goals related to diversity, equality of opportunity and inclusion","caution":"Platform explicitly collects special-category personal data (e.g., race, ethnicity) under consent; users should be aware this data is processed even if voluntarily provided.","provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=We%20process%20your%20Personal,of%20opportunity%20and%20inclusion","char_start":39753,"char_end":39978}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We process your Personal data via CCTV for purposes related with ensuring the safety and security at our offices, premises and events ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20process%20your,premises%20and%20events%20","char_start":31056,"char_end":31191}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Salesforce Group Affiliates for UK Binding Corporate Rules for Processors ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Salesforce%20Group%20Affiliates,Rules%20for%20Processors%20","char_start":1172,"char_end":1247}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" • where required, have obtained their necessary consent(s) to share their Personal Data with us for processing, and","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20%E2%80%A2%20where%20required%2C,us%20for%20processing%2C%20and","char_start":15299,"char_end":15415}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Access your Personal Data held by us;","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Access%20your%20Personal%20Data%20held%20by%20us%3B","char_start":7751,"char_end":7789}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"We process your Personal Data  to create summaries of our interactions with you, such as calls or email","caution":"AI-generated summaries of calls and emails expand the scope of personal data processed and retained beyond the original interaction.","provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=We%20process%20your%20Personal,as%20calls%20or%20email","char_start":32740,"char_end":32843}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We process your Personal Data (including your Usage Data) for the purposes of maintaining Salesforce’s own security, including investigating, detecting and preventing suspicious activity, fraud and cybercrime that may affect Salesforce or our services ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20process%20your,or%20our%20services%20","char_start":36905,"char_end":37158}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Withdraw your consent at any time (to the extent we rely on consent as our legal basis for processing it);","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Withdraw%20your%20consent,basis%20for%20processing%20it)%3B","char_start":8955,"char_end":9062}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"Information about your device and your usage of our websites or emails (such as Internet Protocol (IP) addresses or other identifiers), which may qualify as Personal Data (please see Section 4 below) using cookies, web beacons, or similar technologies ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=Information%20about%20your%20device,or%20similar%20technologies%20","char_start":13326,"char_end":13578}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" If you use certain features of our services on a mobile device, we may also collect telephony log information (like phone numbers, time and date of calls, duration of calls, SMS routing information and types of calls), device event information (such as crashes, system activity, hardware settings, browser language), and location information (through IP address, GPS, and other sensors that may, for example, provide us with information on nearby devices, Wi-Fi access points and cell towers).","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20If%20you%20use,points%20and%20cell%20towers).","char_start":26345,"char_end":26839}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"We process your Personal Data (including Usage Data) when cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws or to defend the company, our employees or our property to the extent this requires the processing or disclosure of Personal Data to protect our rights","caution":"Personal data including usage data may be disclosed to government authorities or courts, not only under legal obligation but also to 'defend the company' — a broad discretionary basis.","provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=We%20process%20your%20Personal,to%20protect%20our%20rights","char_start":40149,"char_end":40494}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Our cloud services are designed to help customers comply with privacy laws around the world. Discover more about our commitment to protecting customer data as a processor.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Our%20cloud%20services,data%20as%20a%20processor.","char_start":588,"char_end":760}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Salesforce, Inc. and/or its affiliated entities (“Salesforce, “we”, “us”, or the “Company”) act as the controllers of your Personal Data and are responsible for its processing, unless expressly specified otherwise in our full Privacy Statement. For the avoidance of doubt, our Privacy Statement does not apply to the extent we process Personal Data in the role of a processor on behalf of our customers. A list of Salesforce’s affiliates can be found in the List of Subsidiaries section of Salesforce’s most recent Form 10-K, available under the SEC Filings tab by selecting the “Annual Filings” filter on the page located here .","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Salesforce%2C%20Inc.%20and%2For,page%20located%20here%20.","char_start":3232,"char_end":3862}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We collect and process Personal Data for a variety of purposes, including but not limited to the following:","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20collect%20and,limited%20to%20the%20following%3A","char_start":3974,"char_end":4082}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We only collect and process your Personal Data to the extent it is necessary for fulfilling these purposes and where we can rely on a legal basis for such processing as set out in our full Privacy Statement. Where legally required, we will ask you for your prior consent to processing.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20only%20collect,prior%20consent%20to%20processing.","char_start":4842,"char_end":5128}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Please review the \"What Personal Data do we collect?\" and \"Purposes for which we process your Personal Data and the legal bases on which we rely\" sections in our full Privacy Statement for further details. Also, please review the \"How long do we keep your Personal Data?\" section to learn how long we store your Personal Data.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Please%20review%20the,store%20your%20Personal%20Data.","char_start":5130,"char_end":5457}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Please review the \"Who do we share Personal Data with\" section in our full Privacy Statement for the full list and more detailed information about each category listed above.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Please%20review%20the,each%20category%20listed%20above.","char_start":6085,"char_end":6260}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" You have certain rights relating to your Personal Data, subject to local data protection laws. Depending on the applicable laws, these rights may include the right to:","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20You%20have%20certain,include%20the%20right%20to%3A","char_start":7579,"char_end":7747}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Rectify inaccurate Personal Data and, taking into account the purpose of processing the Personal Data, ensure it is complete;","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Rectify%20inaccurate%20Personal,ensure%20it%20is%20complete%3B","char_start":7844,"char_end":7970}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Restrict our processing of your Personal Data;","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Restrict%20our%20processing%20of%20your%20Personal%20Data%3B","char_start":8010,"char_end":8057}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Transfer your Personal Data to another controller (data portability), to the extent possible;","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Transfer%20your%20Personal,to%20the%20extent%20possible%3B","char_start":8059,"char_end":8153}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Know what categories of Personal Data are shared for delivering advertisements on non Salesforce websites, applications, and services and the categories of recipients of such Personal Data;","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Know%20what%20categories,of%20such%20Personal%20Data%3B","char_start":8278,"char_end":8468}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" If you’re under the age of 16, or such other applicable age of consent for privacy purposes in relevant individual jurisdictions, opt in to certain disclosures of your Personal Data to third parties;","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20If%20you%E2%80%99re%20under,Data%20to%20third%20parties%3B","char_start":8603,"char_end":8803}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Complain about the use of your Personal Data;","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Complain%20about%20the,of%20your%20Personal%20Data%3B","char_start":9064,"char_end":9110}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Appeal our refusal to act upon your request to exercise a right relating to your Personal Data by following the steps provided in response to your inquiry.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Appeal%20our%20refusal,response%20to%20your%20inquiry.","char_start":9194,"char_end":9350}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" For more details on your rights and choices and how to exercise them, please review the \"Your rights relating to your Personal Data\" section in our full Privacy Statement.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20For%20more%20details,our%20full%20Privacy%20Statement.","char_start":9354,"char_end":9526}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" To exercise your rights relating to your Personal Data, or if you have questions regarding our privacy practices, please fill out this form, email us at privacy@salesforce.com, call us at tel:1-800-931-7365 or write to us at:","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20To%20exercise%20your,write%20to%20us%20at%3A","char_start":9609,"char_end":9835}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Information about your device and your usage of our services through log files and other technologies, some of which may qualify as Personal Data (including Usage Data) (please see Section 4 below) ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Information%20about%20your,Section%204%20below)%20","char_start":13654,"char_end":13853}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Information such as your name, voice, telephone number and any other Personal Data voluntarily shared  ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Information%20such%20as,Data%20voluntarily%20shared%20","char_start":13931,"char_end":14035}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Information you have provided as part of that request, which may include Personal Data and special categories of Personal Data, to the extent you voluntarily choose to provide it ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Information%20you%20have,to%20provide%20it%20","char_start":14674,"char_end":14854}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" • The Personal Data we collect to provide our services may include information you have made publicly available online (such as when using social media sites) or that is published by third parties and contains information about you (such as news articles). For a select number of services, we collect this Personal Data from partners who may receive this data when you visit or use their services or through the third parties they work with.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20%E2%80%A2%20The%20Personal,parties%20they%20work%20with.","char_start":16072,"char_end":16514}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Additional sources: In addition, we also collect Personal Data from the following sources:","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Additional%20sources%3A%20In,from%20the%20following%20sources%3A","char_start":17649,"char_end":17740}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" • Another individual at your organization who may provide us with your personal information, which may include Personal Data and special categories of Personal Data, to the extent you consent to providing it and sharing it;","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20%E2%80%A2%20Another%20individual,it%20and%20sharing%20it%3B","char_start":17742,"char_end":17966}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"If you have chosen to identify yourself to us, we may place on your browser a cookie that allows us to uniquely identify you when you are logged into the websites and to process your online transactions and requests. ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=If%20you%20have%20chosen,transactions%20and%20requests.%20","char_start":19189,"char_end":19406}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"Functional cookies may also be used to improve how our websites function and to help us provide you with more relevant communications, including marketing communications. These cookies collect information about how our websites are used, including which pages are viewed most often.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=Functional%20cookies%20may%20also,are%20viewed%20most%20often.","char_start":19852,"char_end":20134}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Your interactions with Social Media Features and their uses of your Personal Data are governed by the privacy statements of the companies providing these features Salesforce has no control over these.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Your%20interactions%20with,no%20control%20over%20these.","char_start":26110,"char_end":26311}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We process your Personal Data to operate and administer our websites, and to provide you with the content you access and request  ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20process%20your,access%20and%20request%20","char_start":27291,"char_end":27422}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We process your Personal Data to analyze overall trends and help us improve the user experience on our websites ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20process%20your,on%20our%20websites%20","char_start":27643,"char_end":27756}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We process your Personal Data by monitoring your use of our websites, and verifying and investigating activity 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you","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20process%20your,related%20communications%20to%20you","char_start":29369,"char_end":29592}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"Some events, webinars, contests and promotions have additional rules setting out containing information about how we will process your Personal Data 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process your Personal Data to perform our contract with you for the provision of our services and to satisfy our obligations under the applicable terms of use ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=We%20process%20your%20Personal,terms%20of%20use%20","char_start":33961,"char_end":34123}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We process your Personal Data to develop, optimize, and improve the performance of our services 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","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20process%20your,planning%2C%20product%20strategy%20","char_start":36585,"char_end":36762}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" If you have provided financial information to us, we process your Personal Data to verify that information, to collect payments to the extent that doing so is necessary to complete a transaction and to perform our contract with you ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20If%20you%20have,contract%20with%20you%20","char_start":38321,"char_end":38554}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We process your Personal Data, such as your username associated with your community account, in order to host and maintain the community for the benefit of its members ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20process%20your,of%20its%20members%20","char_start":39265,"char_end":39434}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We process your Personal Data (including special categories of Personal Data) to the extent you voluntarily consent to provide it to meet our broader community goals related to diversity, equality of opportunity and inclusion  ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20process%20your,opportunity%20and%20inclusion%20","char_start":39752,"char_end":39980}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We process your Personal Data (including Usage Data) when cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws or to defend the company, our employees or our property to the extent this requires the processing or disclosure of Personal Data to protect our rights ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20process%20your,protect%20our%20rights%20","char_start":40148,"char_end":40495}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" If we need to collect and process Personal Data by law, or under a contract we have entered into with you, and you fail to provide the required Personal Data when requested, we may not be able to perform our contract with you.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20If%20we%20need,our%20contract%20with%20you.","char_start":41078,"char_end":41305}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You may be required to create an account and specify a password in order to use certain services or features on the Sites. To create an account, you must be at least 18 years old and you must provide truthful and accurate information about yourself. Don’t try to impersonate anyone else when you create your account. If your information changes at any time, please update your account to reflect those changes.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=%20You%20may%20be,to%20reflect%20those%20changes.","char_start":981,"char_end":1392}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Please note that if you register for Dreamforce, log into the Help & Training portal, the AppExchange, Success Community or Partner Community on our Sites and don’t already have a Success Community Account, we will automatically create a Success Community Account for you. The personal information (such as name, company information, photos etc.) that may be collected during the course of registering for Dreamforce, logging into the Help & Training portal, the AppExchange, Success Community or Partner Community sites may be used or shared with our group companies or our agents for the purpose of improving quality of our services. If you request information about or access those partners’ products or services on the AppExchange you agree to have your personal information shared with Salesforce partners for marketing purposes. The Success Community is a free site created for Salesforce customers, partners, prospects, and attendees of certain events. The Success Community is subject to the Event Terms of Service and the Success Community Terms, including the Success Community Participation Guidelines. Please read those carefully.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=%20Please%20note%20that,Please%20read%20those%20carefully.","char_start":2075,"char_end":3218}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Your first name and last name may be displayed on your Success Community account, which is visible to other members of the Success Community. Your Success Community account is for your use only and cannot be shared or used by anyone else. You are solely responsible for maintaining the confidentiality of your Success Community username and password, and are entirely responsible for any and all activities under your Success Community account. You agree to notify Salesforce immediately of any unauthorized use or any other breach of security involving your username and password or account. Salesforce will not be liable for any loss incurred as a result of an unauthorized use of a username/password or account.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=Your%20first%20name%20and,a%20username%2Fpassword%20or%20account.","char_start":3220,"char_end":3934}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"You acknowledge and agree that the Success Community and other similar forums are public spaces and that your participation in such communities creates no expectation of privacy. Further, you acknowledge that any Content you communicate in a community may be seen and used by others. You understand that our staff, outside contributors, or other users connected with us may participate in communities or other aspects of the Sites and may employ anonymous user names when doing so. IF YOU CHOOSE TO MAKE ANY OF YOUR PERSONAL INFORMATION OR OTHER CONTENT PUBLICLY AVAILABLE IN A COMMUNITY OR OTHERWISE ON OR THROUGH THE SITES, YOU DO SO AT YOUR OWN RISK.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=You%20acknowledge%20and%20agree,AT%20YOUR%20OWN%20RISK.","char_start":3936,"char_end":4589}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Salesforce accepts and responds to any requests such as disclosure, correction, addition, or deletion and veto of use or provision of personal information (the “Disclosure Requests”) from the person who provided his/her personal information. For detailed procedures of disclosure request, please refer to the Salesforce’s Basic Personal Information Protection Policy ( https://www.salesforce.com/jp/company/legal/privacy/personal-information-protection-jp/ ).","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=Salesforce%20accepts%20and%20responds,Policy%20(%20https%3A%2F%2Fwww.salesforce.com%2Fjp%2Fcompany%2Flegal%2Fprivacy%2Fpersonal-information-protection-jp%2F%20).","char_start":13621,"char_end":14080}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Contact for inquiries regarding Personal Information Handling: (Japan Chief Privacy Officer) privacymark@salesforce.com ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=Contact%20for%20inquiries%20regarding,Privacy%20Officer)%20privacymark%40salesforce.com%20","char_start":14082,"char_end":14202}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" While some internet browsers offer a “do not track” or “DNT” option that lets you tell websites that you do not want to have your online activities tracked, these features are not yet uniform and there is no common standard adopted by industry groups, technology companies, or regulators. Therefore, we do not currently commit to responding to browsers’ DNT signals with respect to our websites. Salesforce takes privacy and meaningful choice seriously and will continue to monitor developments around DNT browser technology and the implementation of a universal standard.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20While%20some%20internet,of%20a%20universal%20standard.","char_start":24331,"char_end":24904}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We continuously monitor the global privacy landscape and adapt our privacy program accordingly. Discover more about our commitment to compliance with global privacy laws as a controller","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20We%20continuously%20monitor,laws%20as%20a%20controller","char_start":1352,"char_end":1538}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Please do not use the Sites in a way that violates any laws, infringes on anyone’s rights, is offensive, or interferes with the Sites or any features on the Sites (including any technological measures we employ to enforce these Terms).","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=%20Please%20do%20not,to%20enforce%20these%20Terms).","char_start":7919,"char_end":8155}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"It should be common sense, so we won’t bore you with a list of things you shouldn’t do. But if we (in our sole discretion) determine that you have acted inappropriately, we reserve the right to take down Content, terminate your account, prohibit you from using the Sites, and take appropriate legal actions.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=It%20should%20be%20common,take%20appropriate%20legal%20actions.","char_start":8157,"char_end":8464}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" If you believe any Content on the Site infringes your copyrights, you may request that we remove the Content from the Sites (or disable access to that Content) by following the instructions on this page .","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=%20If%20you%20believe,on%20this%20page%20.","char_start":9677,"char_end":9882}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We may modify these Terms at any time so be sure to check back regularly. By continuing to use or log in to a Site after these Terms have changed, you indicate your agreement to the revised Terms. If you do not agree to the changes, you should stop using or logging in to the Sites.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=%20We%20may%20modify,in%20to%20the%20Sites.","char_start":12264,"char_end":12547}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"If you do not comply with these Terms, and we don’t take action right away, this doesn’t mean we’re OK with what you did, or we are giving up any rights that we may have (such as taking action in the future).","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=If%20you%20do%20not,action%20in%20the%20future).","char_start":12830,"char_end":13038}},{"surface":"data_retention","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Erase or delete your Personal Data;","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Erase%20or%20delete%20your%20Personal%20Data%3B","char_start":7972,"char_end":8008}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Please note that we offer many services. Your use of Salesforce products or services are provided by Salesforce pursuant to a separate manually or digitally accepted agreement.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=Please%20note%20that%20we,or%20digitally%20accepted%20agreement.","char_start":662,"char_end":838}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"In some cases, an account may be assigned to you by an administrator, such as your employer or educational institution. If you are using or logging into an account assigned to you by an administrator, additional terms may apply to your use of the Sites. Moreover, your administrator may be able to access or disable your account without our involvement.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=In%20some%20cases%2C%20an,account%20without%20our%20involvement.","char_start":1394,"char_end":1747}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We reserve the right to modify our Sites at any time, with or without notice to you. For example, we may add or remove functionality or features, and we may suspend or stop a particular feature altogether. We also reserve the right to charge a fee for any of our features at any time. If you don’t like any changes, you can stop using our Sites at any time.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=%20We%20reserve%20the,Sites%20at%20any%20time.","char_start":5692,"char_end":6050}},{"surface":"indemnity_liability","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" to comply with our legal obligations and defend Salesforce.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20to%20comply%20with,obligations%20and%20defend%20Salesforce.","char_start":4664,"char_end":4724}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" While the Agents may help you better understand certain documents that form part of your agreement(s) with Salesforce, the information provided is for informational purposes only and is non-binding and is not a substitute for any type of professional advice. For contractually binding rights and obligations please refer directly to your agreement(s) and the original referenced sources therein.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=%20While%20the%20Agents,original%20referenced%20sources%20therein.","char_start":4871,"char_end":5267}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"You agree to indemnify, release, and hold us harmless from any and all liability, claims, actions, loss, harm, damage, injury, cost or expense arising out of any Content you post or submit.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=You%20agree%20to%20indemnify%2C,you%20post%20or%20submit.","char_start":6992,"char_end":7181}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We are not responsible for, and do not endorse, Content posted by any other person. Accordingly, we may not be held liable, directly or indirectly, for any loss or damage caused to you in connection with any Content posted by another member.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=%20We%20are%20not,posted%20by%20another%20member.","char_start":7583,"char_end":7825}},{"surface":"indemnity_liability","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" J. Our Warranties and Disclaimers ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=%20J.%20Our%20Warranties%20and%20Disclaimers%20","char_start":10669,"char_end":10704}},{"surface":"indemnity_liability","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We provide our Sites using a commercially reasonable level of care and promise to do our best to make sure you enjoy the Sites. But there are certain things that we don’t promise about our Sites.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=%20We%20provide%20our,promise%20about%20our%20Sites.","char_start":10739,"char_end":10935}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OF SERVICE, NEITHER SALESFORCE, INC. NOR ITS AGENTS OR SERVICE PROVIDERS (THE “SERVICES ENTITIES”) MAKE ANY SPECIFIC PROMISES ABOUT THE SITES. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SITES, THE SPECIFIC FUNCTION OF THE SITES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SITES “AS IS”.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=OTHER%20THAN%20AS%20EXPRESSLY,THE%20SITES%20%E2%80%9CAS%20IS%E2%80%9D.","char_start":10937,"char_end":11338}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=SOME%20JURISDICTIONS%20PROVIDE%20FOR,WE%20EXCLUDE%20ALL%20WARRANTIES.","char_start":11340,"char_end":11551}},{"surface":"indemnity_liability","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" K. Liability for our Services ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=%20K.%20Liability%20for%20our%20Services%20","char_start":11584,"char_end":11615}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" EXCEPT WHERE PROHIBITED, THE SERVICES ENTITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SITES OR ANY THIRD PARTY’S USE OF THE SITES. THESE EXCLUSIONS INCLUDE, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, COMPUTER FAILURE, OR THE VIOLATION OF YOUR RIGHTS BY ANY THIRD PARTY, EVEN IF THE SERVICES ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=%20EXCEPT%20WHERE%20PROHIBITED%2C,THE%20CLAIM%20IS%20BASED.","char_start":11650,"char_end":12173}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"The Sites may contain links to third-party websites. That doesn’t mean that we control or endorse those websites, or any goods or services sold on those websites. Similarly, the Sites may contain ads from third-parties. We do not control or endorse any products being advertised.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=The%20Sites%20may%20contain,any%20products%20being%20advertised.","char_start":12549,"char_end":12828}},{"surface":"confidentiality","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Our legitimate interest in protecting our offices, premises, employees, visitors and our confidential information against unauthorized access ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Our%20legitimate%20interest,against%20unauthorized%20access%20","char_start":29089,"char_end":29232}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"You may not share your account with anyone else. Please keep your password confidential, and try not to use it on other websites. If you believe that your account has been compromised at any time, please notify your system administrator.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=You%20may%20not%20share,notify%20your%20system%20administrator.","char_start":1749,"char_end":1986}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Keep in mind that if you send us any information, ideas, suggestions, or other communications to us, those communications will not be confidential. Moreover, unless we tell you otherwise, we reserve the right to reproduce, use, disclose, and distribute such communications without any obligation to you.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=Keep%20in%20mind%20that,any%20obligation%20to%20you.","char_start":7183,"char_end":7486}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Data is for all requests received by the Salesforce Family Affiliates from California residents between January 1 and December 31, 2025.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Data%20is%20for,and%20December%2031%2C%202025.","char_start":43060,"char_end":43197}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Contact information, such as your name, job title, company name, address, phone number, email address, username and password, other information you have voluntarily chosen to share or communicate to Salesforce ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Contact%20information%2C%20such,communicate%20to%20Salesforce%20","char_start":11754,"char_end":11965}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Salesforce affiliates;","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20Salesforce%20affiliates%3B","char_start":5645,"char_end":5668}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"We may share Personal Data with various parties, including:\n\n \n service providers;\n\n Salesforce affiliates;\n\n event sponsors;\n\n partners;\n\n customers with whom you are affiliated and/or the applicable partner responsible for access to your services;\n\n contest and promotion sponsors;\n\n third-party networks and websites;\n\n Salesforce-affiliated App Exchange partners;\n\n professional advisors;\n\n third parties involved in a corporate transaction;\n\n third party accounts (in relation to Tableau); and\n\n public authorities","caution":"Wide range of third-party recipients including event sponsors, third-party networks, AppExchange partners, and public authorities. Sharing with 'third parties involved in a corporate transaction' means data could transfer in M&A scenarios.","provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=We%20may%20share%20Personal,Tableau)%3B%20and%20public%20authorities","char_start":5561,"char_end":6080}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Salesforce also contracts with third-party advertising networks that collect IP addresses and other information from web beacons on our websites, from emails and on third-party websites. Advertising networks follow your online activities over time and across different websites or other online services by collecting certain data through automated means, including through the use of cookies. These technologies may recognize you across the different devices you use. When we work with third party advertising networks, we require them to restrict their data processing to only what is necessary to provide us with the advertising services we request.","caution":"Personal data including IP addresses is shared with third-party advertising networks that track users across sites and devices. The contractual restriction to 'only what is necessary' is a self-reported claim with limited external enforceability.","provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=Salesforce%20also%20contracts%20with,advertising%20services%20we%20request.","char_start":21445,"char_end":22096}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"A list of Salesforce’s affiliates can be found in the List of Subsidiaries section of Salesforce’s most recent Form 10-K, available under the SEC Filings tab by selecting the “Annual Filings” filter on the page located here .","caution":"Affiliates who may receive personal data are not named in the privacy document itself but instead referenced via SEC filings. This creates transparency friction for users trying to understand who their data is shared with.","provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=A%20list%20of%20Salesforce%E2%80%99s,page%20located%20here%20.","char_start":3637,"char_end":3862}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" third parties involved in a corporate transaction;","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20third%20parties%20involved%20in%20a%20corporate%20transaction%3B","char_start":5955,"char_end":6006}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" third party accounts (in relation to Tableau); and","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=%20third%20party%20accounts,relation%20to%20Tableau)%3B%20and","char_start":6008,"char_end":6059}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"See Section 4.3, below, to learn more about these and other advertising networks and your ability to opt out of collection by certain third parties. ","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=See%20Section%204.3%2C%20below%2C,certain%20third%20parties.%20","char_start":22348,"char_end":22497}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Sites may include features that operate in conjunction with certain third party social networking websites that you visit such as Facebook, Instagram, YouTube, Vimeo, and X (“Social Network Features”). While your use of the Social Network Features is governed by these Terms, your access and use of third party social networking sites and the services provided through the Sites is governed by the terms of service and other agreements posted on these Sites. You are responsible for ensuring that your use of those sites complies with any applicable terms of service or other agreements.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=%20The%20Sites%20may,service%20or%20other%20agreements.","char_start":10044,"char_end":10636}},{"surface":"audit_rights_dpa_residency","risk":"low","confidence":"low","tier":"Enterprise","verified":true,"quote":"Global Privacy Resources for Salesforce Products \n\n Data Processing Addendum \n\n Data Processing Addendum FAQ \n\n Data Transfer Mechanisms FAQ \n\n Salesforce's Notice of Data Privacy Framework Certification \n\n Trust and Compliance Documentation \n\n Salesforce's Notice of APEC CBPR and PRP Certifications \n\n Salesforce's EU Processor Binding Corporate Rules \n\n Salesforce's UK Processor Binding Corporate Rules \n\n Salesforce Group Affiliates for UK Binding Corporate Rules for Processors","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=Global%20Privacy%20Resources%20for,Corporate%20Rules%20for%20Processors","char_start":763,"char_end":1246}},{"surface":"audit_rights_dpa_residency","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Your Personal Data may be transferred to, and stored by us, in the United States and by our affiliates and third parties (as disclosed in the full Privacy Statement) as listed in the Privacy Statement. Therefore, your Personal Data may be processed and stored outside your country or jurisdiction, including in places that may not provide the same level of protection. As described in the \"International transfers of Personal Data\" section of our full Privacy Statement, we have implemented safeguards to ensure an adequate level of protection where your Personal Data is transferred, including, where required, standard contractual clauses or an alternative mechanism for the transfer of Personal Data as approved by the European Commission. Salesforce also commits to comply with the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data Privacy Framework, and the UK Extension to the EU-U.S. Data Privacy Framework (collectively, the “DPF”) and certifies its adherence to the DPF Principles as set forth by the U.S. Department of Commerce.","caution":"Data may be stored in the US or other jurisdictions 'that may not provide the same level of protection.' Reliance on SCCs and DPF is acknowledged but adequacy is not guaranteed for all transfer contexts.","provenance":{"source_url":"https://www.salesforce.com/company/privacy/","snapshot_sha256":"4932fcdfc0dda81fdad29daa34b474228caeb71303cae5c5f981e05ab84e2448","wayback_url":null,"deep_link":"https://www.salesforce.com/company/privacy/#:~:text=Your%20Personal%20Data%20may,U.S.%20Department%20of%20Commerce.","char_start":6370,"char_end":7410}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" These Terms govern your use of the websites that link to these Terms. In these Terms, the word “Sites” refers to each of these websites and the services offered on those Sites, including but not limited to any AI Agents. You automatically agree to these Terms and to our Privacy Statement simply by using or logging into the Sites.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=%20These%20Terms%20govern,logging%20into%20the%20Sites.","char_start":328,"char_end":660}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"When you use a Site or send communications to us through a Site, you are communicating with us electronically. You consent to receive electronically any communications related to your use of a Site. We may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from us intended for receipt by you shall be deemed delivered and effective when sent to the email address you provide to us. Please note that by submitting Content, creating a user account or otherwise providing us with your email address, postal address or phone number, you are agreeing that we or our agents may contact you at that address or number in a manner consistent with our Privacy Statement.","caution":null,"provenance":{"source_url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","snapshot_sha256":"b193189dae597ef0ab0d4a73414034016c1df331713224450712e6067eaf549e","wayback_url":null,"deep_link":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/#:~:text=When%20you%20use%20a,with%20our%20Privacy%20Statement.","char_start":8709,"char_end":9583}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"These Terms are governed by and construed in accordance with the laws of California, without regard to its conflict of laws rules. 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