{"platform":"ServiceNow Now Assist","slug":"servicenow-now-assist","category":"Workflow & Automation","website":"https://www.servicenow.com/platform.html","risk_rating":"low","verification":"fully_verified","corpus_status":"corpus_complete","canonical":"https://aipolicycompare.com/platform/servicenow-now-assist","machine_url":"https://aipolicycompare.com/api/machine/platform/servicenow-now-assist","findings_count":38,"findings":[{"surface":"output_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"qualified professional.","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=qualified%20professional.","char_start":6319,"char_end":6342}},{"surface":"training_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2.5. Filtered AI Content. Notwithstanding any terms to the contrary in the Agreement, ServiceNow may use Filtered AI content only for the purpose of developing and improving ServiceNow or its Affiliates’ technologies. ”Filtered AI Content” is Customer Data used in connection with any Advanced AI and Data Products that ServiceNow uses commercially reasonable efforts to remove Personal Data. ServiceNow will own the Filtered AI Content. Customer may opt-out of allowing ServiceNow to use Customer Data to create Filtered AI Content by using the process set forth in the applicable product documentation. Please note that the opt-out will not apply to data collected before the opt-out is processed by ServiceNow. The terms set forth in the Agreement pertaining to ServiceNow’s security and data protection program will apply to ServiceNow’s use of Filtered AI Content. In the event of any conflict with the Agreement, the following terms will govern:\n2.5.1. Security. ServiceNow will maintain a written information program of policies, procedures and controls aligned to the ISO27001 and ISO27018 standards and will operate on SOC 1 and SOC 2 Type 2 principles or substantially equivalent\n© 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=2.5.%20Filtered%20AI%20Content.,which%20they%20are%20associated.","char_start":7816,"char_end":9348}},{"surface":"training_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"(2) High-Risk Use terms located at [https://www.microsoft.com/licensing/terms/product/ForOnlineServices/all](https://www.microsoft.com/licensing/terms/product/ForOnlineServices/all), (3) Extracting Data and Use of Content for Training located at","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=(2)%20High-Risk%20Use%20terms,for%20Training%20located%20at","char_start":12283,"char_end":12528}},{"surface":"training_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"[https://www.microsoft.com/licensing/terms/product/ForOnlineServices/all](https://www.microsoft.com/licensing/terms/product/ForOnlineServices/all), and (4) other such terms that Microsoft may identify as applicable to Azure AI Services.","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=%5Bhttps%3A%2F%2Fwww.microsoft.com%2Flicensing%2Fterms%2Fproduct%2FForOnlineServices%2Fall%5D(https%3A%2F%2Fwww.microsoft.com%2Flicensing%2Fterms%2Fproduct%2FForOnlineServices%2Fall)%2C%20and%20(4)%20other,to%20Azure%20AI%20Services.","char_start":12880,"char_end":13116}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Customer shall ensure that each of its authorized users complies with the AUP.\n2.8. Integration Hub. Advanced AI and Data Products may consume Integration Hub transactions. Integration Hub transactions are licensed through Integration Hub or Automation Engine packages. An Integration Hub Transaction is defined as any outbound call originating from Integration Hub, Flow Designer, Remote Tables and/or Orchestration. This includes any operation, action, orchestration from Integration Hub, Remote Tables or Orchestration resulting in an outbound call. Additional annual Transactions require the purchase of a separate Integration Hub package.\n2.9. Third Party AI-Specific Terms. Customer’s use of any third-party machine learning or artificial intelligence in Advanced AI and Data Products is subject to the additional terms below:\n2.9.1. Azure AI Terms. Use of Advanced AI and Data Products that utilize the Azure AI Service is subject to Microsoft terms applicable to the Azure AI Service: (1) Code of Conduct for the Azure OpenAI Service located at [https://learn.microsoft.com/en-us/legal/cognitive-services/openai/code-of-conduct](https://learn.microsoft.com/en-us/legal/cognitive-services/openai/code-of-conduct),","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=Customer%20shall%20ensure%20that,Service%20located%20at%20%5Bhttps%3A%2F%2Flearn.microsoft.com%2Fen-us%2Flegal%2Fcognitive-services%2Fopenai%2Fcode-of-conduct%5D(https%3A%2F%2Flearn.microsoft.com%2Fen-us%2Flegal%2Fcognitive-services%2Fopenai%2Fcode-of-conduct)%2C","char_start":11062,"char_end":12282}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2.9.2.1. Customer may publicly disclose the results of any benchmark tests of the Advanced AI and Data Products (each a “Test”) only if the public disclosure includes all necessary information to replicate the Test.\n2.9.2.2. Customer may not use the Advanced AI and Data Products as part of a website, application, or other online service that is directed towards or is likely to be accessed by individuals under the age of 18.\n2.9.2.3. Customer may not use the Advanced AI and Data Products for clinical purposes (for clarity, non-clinical research, scheduling, or other administrative tasks are not restricted), as a substitute for professional medical advice, or in any manner that is overseen by or requires clearance or approval from any applicable regulatory authority.\n2.9.3. Anthropic on AWS AI Product Terms. Use of Advanced AI and Data Products that utilize Anthropic generative artificial intelligence models made available through Amazon Web Services, Inc. (“AWS”) requires Customer’s compliance with: (1) AWS Responsible AI Policy located at [https://aws.amazon.com/ai/responsible-](https://aws.amazon.com/ai/responsible-) ai/policy/, (2) Anthropic Usage Policy located at [https://www.anthropic.com/legal/aup](https://www.anthropic.com/legal/aup), (3) other such terms that AWS or Anthropic may identify as applicable to the use of Anthropic artificial intelligence products made available through AWS; and (4) these additional terms:\n2.9.3.1. ","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=2.9.2.1.%20Customer%20may%20publicly,additional%20terms%3A%202.9.3.1.%20","char_start":13707,"char_end":15165}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"If Customer performs or discloses any benchmarks or comparative tests or evaluations (each, a “Benchmark”) of the Advanced AI and Data Products, or directs or permits any third party to perform or disclose, any Benchmark of any of the Advanced AI and Data Products, Customer will include in any such disclosure, and may be required to disclose to AWS, all information necessary to replicate such Benchmark.\n2.9.3.2. AWS may use automated abuse detection mechanisms designed to detect harmful content, including related to potential violations of AWS or Anthropic terms of service or acceptable use policies. If these mechanisms detect apparent child sexual abuse material, Customer agrees and instructs that AWS may report the incident to the National Center for Missing and Exploited Children or other authority.\n© 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=If%20Customer%20performs%20or,which%20they%20are%20associated.","char_start":15165,"char_end":16321}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"3.3. Moveworks Products require implementation services for proper configuration, which must be procured from either ServiceNow or a qualified implementation partner.","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=3.3.%20Moveworks%20Products%20require,a%20qualified%20implementation%20partner.","char_start":19706,"char_end":19872}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"4.2.2. Customer acknowledges that Collectors are physical hardware items that may require an export license prior to shipment to certain jurisdictions. Customer will obtain any required export licenses or authorizations before exporting, re- exporting, or transferring any Collector to any country, entity, or individual.\n4.2.3. Customer will use and maintain Collectors in good working order in accordance with the Documentation, at the locations agreed to by the parties, so as to enable proper usage and operation of the Armis Products.\n4.2.4. Upon termination or expiration of the Agreement or applicable Order Form: (i) Customer will immediately and permanently delete all Collector Technology installed on Customer’s hardware devices; (ii) Customer will ensure that all Collectors remain connected to the internet for 7 days following the termination to enable ServiceNow to permanently delete the Collector Technology remotely; and (iii) Customer will return the Collectors to ServiceNow in accordance with ServiceNow’s then-current instructions.\n4.3. Intelligence Center and Early Warning Products. Certain Armis Products, including Intelligence Center and Early Warning (such products, the “Warning Products”), provide Customer with access to a database of potential security vulnerabilities in\n© 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. ","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=4.2.2.%20Customer%20acknowledges%20that,of%20ServiceNow%2C%20Inc.%20","char_start":21378,"char_end":22870}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"standard, which govern the processing, storage, transmission and security of Filtered AI Content (the “AI Security Program”).","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=standard%2C%20which%20govern%20the,(the%20%E2%80%9CAI%20Security%20Program%E2%80%9D).","char_start":9357,"char_end":9482}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2.5.2. Certifications. ServiceNow will establish and maintain an ISO27001 certification for the AI Security Program. In addition, ServiceNow may establish additional certifications in the future, which may include an ISO 27018 certification.\n2.5.3. Data Separation & Encryption at Rest. ServiceNow may, but is not obligated to, apply a logical separation of Filtered AI Content, except that ServiceNow will deploy standard technologies to encrypt data at rest.\n2.5.4. Penetration Testing. ServiceNow will conduct penetration testing in accordance with ServiceNow’s standard security procedures. However, because Filtered AI Content will be used within a ServiceNow controlled environment, Customer will not be permitted to perform penetration testing on the environment and no reporting will be provided.\n2.6. Necessary Rights and Privacy Obligations. Customer agrees that it has all rights necessary to use the Advanced AI and Data Products, including rights to the data Customer submits to any Advanced AI and Data Products. Customer is solely responsible for providing any legally adequate notices to and obtaining any consents from individuals and all third parties for ServiceNow to perform its rights and obligations under these Product-Specific Terms.\n2.7. Acceptable Use. Customer's use of Advanced AI and Data Products is subject to ServiceNow’s AI Acceptable Use Policy, currently available at [https://www.servicenow.com/ai-acceptable-use-policy.html](https://www.servicenow.com/ai-acceptable-use-policy.html) (the \"AUP\"), as updated by ServiceNow from time to time. ","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=2.5.2.%20Certifications.%20ServiceNow%20will,time%20to%20time.%20","char_start":9484,"char_end":11062}},{"surface":"privacy_data_use","risk":"low","confidence":"medium","tier":"All","verified":true,"quote":"We are committed to transparency and compliance with regulations such as GDPR and privacy best practices. We never sell customer data to third parties or use it for ads.","caution":null,"provenance":{"source_url":"https://www.servicenow.com/company/trust/privacy.html","snapshot_sha256":"c3c7c9075502799ce2cfff516e8eead65ad619b9b169fcd55993ca3846c4fd78","wayback_url":null,"deep_link":"https://www.servicenow.com/company/trust/privacy.html#:~:text=We%20are%20committed%20to,use%20it%20for%20ads.","char_start":2374,"char_end":2543}},{"surface":"privacy_data_use","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"We use cookies on this site to improve your browsing experience, analyze individualized usage and website traffic, tailor content to your preferences, and make your interactions with our website more meaningful.","caution":"Cookie use includes individualized usage tracking and behavioral tailoring, which involves collection and processing of personal browsing data. Consent is obtained via banner acceptance.","provenance":{"source_url":"https://www.servicenow.com/company/trust/privacy.html","snapshot_sha256":"c3c7c9075502799ce2cfff516e8eead65ad619b9b169fcd55993ca3846c4fd78","wayback_url":null,"deep_link":"https://www.servicenow.com/company/trust/privacy.html#:~:text=We%20use%20cookies%20on,our%20website%20more%20meaningful.","char_start":5657,"char_end":5868}},{"surface":"privacy_data_use","risk":"unknown","confidence":"low","tier":"All","verified":true,"quote":" Learn the measures ServiceNow takes to keep your data secure and compliant.","caution":null,"provenance":{"source_url":"https://www.servicenow.com/company/trust/privacy.html","snapshot_sha256":"80f01677e25f9fbfa38758db43c528c52b36ba2629f6b2e1d59594044505645d","wayback_url":null,"deep_link":"https://www.servicenow.com/company/trust/privacy.html#:~:text=%20Learn%20the%20measures,data%20secure%20and%20compliant.","char_start":31686,"char_end":31762}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" See how our customers take control of their data with visibility into when, where, and how data gets accessed. ","caution":null,"provenance":{"source_url":"https://www.servicenow.com/company/trust/privacy.html","snapshot_sha256":"80f01677e25f9fbfa38758db43c528c52b36ba2629f6b2e1d59594044505645d","wayback_url":null,"deep_link":"https://www.servicenow.com/company/trust/privacy.html#:~:text=%20See%20how%20our,data%20gets%20accessed.%20","char_start":33163,"char_end":33275}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We give our customers visibility into when and how data gets used, including tools and features designed to maintain access without jeopardizing compliance. ","caution":null,"provenance":{"source_url":"https://www.servicenow.com/company/trust/privacy.html","snapshot_sha256":"80f01677e25f9fbfa38758db43c528c52b36ba2629f6b2e1d59594044505645d","wayback_url":null,"deep_link":"https://www.servicenow.com/company/trust/privacy.html#:~:text=%20We%20give%20our,without%20jeopardizing%20compliance.%20","char_start":34796,"char_end":34954}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We are committed to transparency and compliance with regulations such as GDPR and privacy best practices. We never sell customer data to third parties or use it for ads.","caution":null,"provenance":{"source_url":"https://www.servicenow.com/company/trust/privacy.html","snapshot_sha256":"80f01677e25f9fbfa38758db43c528c52b36ba2629f6b2e1d59594044505645d","wayback_url":null,"deep_link":"https://www.servicenow.com/company/trust/privacy.html#:~:text=%20We%20are%20committed,use%20it%20for%20ads.","char_start":35685,"char_end":35855}},{"surface":"privacy_data_use","risk":"unknown","confidence":"low","tier":"All","verified":true,"quote":" Privacy Management: How to Proactively Manage Risk and Sustain Compliance ","caution":null,"provenance":{"source_url":"https://www.servicenow.com/company/trust/privacy.html","snapshot_sha256":"80f01677e25f9fbfa38758db43c528c52b36ba2629f6b2e1d59594044505645d","wayback_url":null,"deep_link":"https://www.servicenow.com/company/trust/privacy.html#:~:text=%20Privacy%20Management%3A%20How,and%20Sustain%20Compliance%20","char_start":37570,"char_end":37645}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" With our critical security and compliance tools, our customers maintain control over their data with visibility into when, where and how their data is accessed. ","caution":null,"provenance":{"source_url":"https://www.servicenow.com/company/trust/privacy.html","snapshot_sha256":"80f01677e25f9fbfa38758db43c528c52b36ba2629f6b2e1d59594044505645d","wayback_url":null,"deep_link":"https://www.servicenow.com/company/trust/privacy.html#:~:text=%20With%20our%20critical,data%20is%20accessed.%20","char_start":330,"char_end":492}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Data collection is an organic process. As policies and terms evolve, we prioritize transparency and communication of updated data processing and security terms.","caution":null,"provenance":{"source_url":"https://www.servicenow.com/company/trust/privacy.html","snapshot_sha256":"80f01677e25f9fbfa38758db43c528c52b36ba2629f6b2e1d59594044505645d","wayback_url":null,"deep_link":"https://www.servicenow.com/company/trust/privacy.html#:~:text=%20Data%20collection%20is,processing%20and%20security%20terms.","char_start":35204,"char_end":35365}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Prioritizing the privacy of our customers means protecting the data they put in our trust. Our ServiceNow AI Platform supports critical security capabilities. ","caution":null,"provenance":{"source_url":"https://www.servicenow.com/company/trust/privacy.html","snapshot_sha256":"80f01677e25f9fbfa38758db43c528c52b36ba2629f6b2e1d59594044505645d","wayback_url":null,"deep_link":"https://www.servicenow.com/company/trust/privacy.html#:~:text=%20Prioritizing%20the%20privacy,critical%20security%20capabilities.%20","char_start":36067,"char_end":36227}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1.4. Government Customer. If Customer is an agency or department of the federal, state, or local government or is using any of the products, features, or Subscription Service on behalf of the U.S. Government or other government organization (collectively “Government Customer”) and these Product-Specific Terms do not meet Government Customer’s requirements or are inconsistent with applicable law, regulations or Government Customer’s contract terms, Government Customer must immediately discontinue its use of the applicable product, feature, or Subscription Service. Government Customer represents and warrants that it has the authority and capacity to accept these Product-Specific Terms and to bind the Government Customer. These Product-Specific Terms will control to the extent of any conflict with other terms of service applicable to usage of ServiceNow’s products, features, or Subscription Service. Government Customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the products, features, or Subscription Service is permissible.\n1.5. Commercial Availability. If a Subscription Service identified in these Product-Specific Terms is provided to Customer prior to general commercial availability, Customer’s access and use of such Subscription Service will terminate on the earlier of: (a) the termination date specified by ServiceNow in a written communication provided to Customer (including via email); (b) the date the Subscription Service becomes commercially available; or (c) the termination of the Agreement. Notwithstanding the foregoing, ServiceNow may extend such access in its sole discretion.","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=1.4.%20Government%20Customer.%20If,in%20its%20sole%20discretion.","char_start":3152,"char_end":4848}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2.9.2. Gemini on Vertex AI Platform Terms. Use of Advanced AI and Data Products that utilize Gemini on Google’s Vertex AI Platform requires Customer’s compliance with: (1) Generative AI Prohibited Use Policy located at [https://policies.google.com/terms/generative-ai/use-policy](https://policies.google.com/terms/generative-ai/use-policy), (2) Google Cloud Platform Acceptable Use Policy located at [https://cloud.google.com/terms/aup](https://cloud.google.com/terms/aup),","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=2.9.2.%20Gemini%20on%20Vertex,Policy%20located%20at%20%5Bhttps%3A%2F%2Fcloud.google.com%2Fterms%2Faup%5D(https%3A%2F%2Fcloud.google.com%2Fterms%2Faup)%2C","char_start":13118,"char_end":13591}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"(3) other such terms that Google may identify as applicable to Gemini AI products, and (4) these additional terms:","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=(3)%20other%20such%20terms,(4)%20these%20additional%20terms%3A","char_start":13592,"char_end":13706}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" Protect sensitive data and increase security, privacy, and compliance across the enterprise.","caution":null,"provenance":{"source_url":"https://www.servicenow.com/company/trust/privacy.html","snapshot_sha256":"80f01677e25f9fbfa38758db43c528c52b36ba2629f6b2e1d59594044505645d","wayback_url":null,"deep_link":"https://www.servicenow.com/company/trust/privacy.html#:~:text=%20Protect%20sensitive%20data,compliance%20across%20the%20enterprise.","char_start":6666,"char_end":6759}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" ServiceNow helps you defend your organization against security threats, protect data, and comply with evolving global mandates.    ","caution":null,"provenance":{"source_url":"https://www.servicenow.com/company/trust/privacy.html","snapshot_sha256":"80f01677e25f9fbfa38758db43c528c52b36ba2629f6b2e1d59594044505645d","wayback_url":null,"deep_link":"https://www.servicenow.com/company/trust/privacy.html#:~:text=%20ServiceNow%20helps%20you,evolving%20global%20mandates.%20","char_start":37942,"char_end":38074}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" In the unlikely event that you find a flaw in our systems, we appreciate your help in disclosing it in a responsible manner.","caution":null,"provenance":{"source_url":"https://www.servicenow.com/company/trust/privacy.html","snapshot_sha256":"80f01677e25f9fbfa38758db43c528c52b36ba2629f6b2e1d59594044505645d","wayback_url":null,"deep_link":"https://www.servicenow.com/company/trust/privacy.html#:~:text=%20In%20the%20unlikely,in%20a%20responsible%20manner.","char_start":36653,"char_end":36778}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2.9.3.3. Advanced AI and Data Products are not intended for use in, or in association with, the operation of any hazardous environments or critical systems that may lead to serious bodily injury or death or cause environmental or property damage. Advanced AI and Data Products are not medical devices and are not intended to be used without human oversight for any clinical decision-making or other clinical use. Customer is responsible for liability that may arise in connection with any such use\n2.10. Defense of Claims and Indemnity for Advanced AI and Data Products.\n2.10.1. Subject to the conditions, limitations, and processes set forth in the Defense Obligations of the Agreement and this Section 2.10, ServiceNow will (1) defend Customer and Customer Affiliates against any IPR Claim to the extent alleging that Generated Output directly infringes any third-party's copyright; and (2) pay any settlement amount or court-ordered damages finally awarded to the extent arising from such IPR Claim.\n2.10.2. In addition to the limitations set forth in the Defense Obligations of the Agreement, Section 2.10.1 does not apply where: (1) Customer knew or should have known the relevant Generated Output was infringing or likely infringing; (2) Customer interfered with, circumvented, or failed to use relevant citations, filters, instructions, or other safety features ServiceNow makes available for use in connection with the Advanced AI and Data Products; (3) the IPR Claim arises from Customer’s use of the relevant Generated Output after Customer received notice of alleged infringement related to such Generated Output; (4) the Generated Output was modified or used in combination with materials not provided by ServiceNow, where such materials give rise to the IPR Claim; or (5) Customer’s use","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=2.9.3.3.%20Advanced%20AI%20and,or%20(5)%20Customer%E2%80%99s%20use","char_start":16330,"char_end":18129}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" of the Advanced AI and Data Products breaches the Agreement.","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=%20of%20the%20Advanced,Products%20breaches%20the%20Agreement.","char_start":18129,"char_end":18190}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Customer’s hardware environment (such database, along with any other data or software code obtained through use of Warning Products, the “Vulnerability Data”). Notwithstanding anything to the contrary in the Agreement, Customer may not make available any Warning Product or Vulnerability Data to any Affiliate or Service Provider.","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=Customer%E2%80%99s%20hardware%20environment%20(such,Affiliate%20or%20Service%20Provider.","char_start":23033,"char_end":23363}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"4.3.1. Customer will implement and maintain appropriate safeguards designed to protect the security, confidentiality, and integrity of Vulnerability Data within its control. Customer will promptly notify ServiceNow if it becomes aware or reasonably suspects that any Vulnerability Data has been subject to misappropriation, accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access that compromises the security, confidentiality, or integrity of such information.\n4.3.2. If Customer is an agency or department of the United States federal government, then Customer may only obtain the Vulnerability Data through the ServiceNow- provided software solution that provides a graphical user interface that allows authorized users to interact with the Warning Products through queries (the “Front **End”). The Warning Products and Vulnerability Data may not be shared with other** agencies, foreign governments, or third-party contractors without explicit written authorization from ServiceNow. Customer understands and agrees that DFARS\n252.227-7013 and FAR 52.227-14 do not apply because the Warning Products and Vulnerability Data are commercial items under FAR 2.101.\n© 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=4.3.1.%20Customer%20will%20implement,which%20they%20are%20associated.","char_start":23365,"char_end":24906}},{"surface":"confidentiality","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" We continue to earn the trust of our customers through transparency by adhering to a concrete set of trust principles that guide our approach to security and privacy. ","caution":null,"provenance":{"source_url":"https://www.servicenow.com/company/trust/privacy.html","snapshot_sha256":"80f01677e25f9fbfa38758db43c528c52b36ba2629f6b2e1d59594044505645d","wayback_url":null,"deep_link":"https://www.servicenow.com/company/trust/privacy.html#:~:text=%20We%20continue%20to,security%20and%20privacy.%20","char_start":34369,"char_end":34537}},{"surface":"confidentiality","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":" \"Whether it is personal data of employees, users or customers, confidential enterprise information, financial records or research data, at ServiceNow we take data privacy and the protection of that data seriously. We know the trust our customers place in us in our role processing their data, but we also strive to provide customers flexibility in terms of the direct control of that data.\" ","caution":null,"provenance":{"source_url":"https://www.servicenow.com/company/trust/privacy.html","snapshot_sha256":"80f01677e25f9fbfa38758db43c528c52b36ba2629f6b2e1d59594044505645d","wayback_url":null,"deep_link":"https://www.servicenow.com/company/trust/privacy.html#:~:text=%20%22Whether%20it%20is,of%20that%20data.%22%20","char_start":33560,"char_end":33952}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1.1. Centralized ServiceNow Environment. Customer Data may be transferred outside of\nCustomer’s ServiceNow instance to a centralized ServiceNow environment, which may\nbe hosted in a different Data Center Region from Customer’s originating ServiceNow\ninstance (“Centralized ServiceNow Environment”). The relevant terms set forth in the\nAgreement pertaining to ServiceNow’s security and data protection program will apply\nto the Centralized ServiceNow Environment, except for any terms relating to\ncertifications, attestations, and penetration testing conducted by Customer.\nNotwithstanding the foregoing, ServiceNow will make available a SOC 2 Type 2\nattestation and a penetration test summary report applicable to Customer Data\nprocessing by Advanced AI and Data Products in the Centralized ServiceNow\nEnvironment.","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=1.1.%20Centralized%20ServiceNow%20Environment.,the%20Centralized%20ServiceNow%20Environment.","char_start":874,"char_end":1688}},{"surface":"subprocessors_data_sharing","risk":"ambiguous","confidence":"low","tier":"All","verified":true,"quote":"ServiceNow Sub-Processors","caution":"The document references a sub-processors list exists but does not quote its contents. Users cannot assess the scope of third-party data sharing from this document alone.","provenance":{"source_url":"https://www.servicenow.com/company/trust/privacy.html","snapshot_sha256":"c3c7c9075502799ce2cfff516e8eead65ad619b9b169fcd55993ca3846c4fd78","wayback_url":null,"deep_link":"https://www.servicenow.com/company/trust/privacy.html#:~:text=ServiceNow%20Sub-Processors","char_start":4671,"char_end":4696}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2.3. EU Hosting. Customer Data Processed by ServiceNow and its Sub-processors as part of the provision of an Advanced AI and Data Product to the Customer which originate from Customer instances located within the European Union will remain hosted within the European Union except to the extent: (1) authorized by Customer in advance; (2) necessary to prevent or remediate a material issue involving security, data loss prevention, disaster recovery, or critical maintenance or service availability; (3) required by Law or to prevent fraud or abuse; or (4) documented in a Support Portal interaction (by or on behalf of Customer). The foregoing commitment does not supersede or modify those contractual terms applicable to certain ServiceNow products or services that require transfers of Customer Data to outside of the EU to use such products or services, nor will it apply to any third-party integrations or services utilized or configured by Customer that may transfer Customer Data to outside of the EU. Customer also acknowledges and agrees that the foregoing commitment does not apply to information provided to ServiceNow in respect of which ServiceNow is a data controller (e.g., marketing, billing, and account management data).\n2.4. Ownership. Customer retains all ownership of Customer Data that is processed by the Advanced AI and Data Products. To the extent permitted by law and excluding any ServiceNow Core Technology, Customer owns the Generated Outputs.\n","caution":null,"provenance":{"source_url":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf","snapshot_sha256":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7","wayback_url":null,"deep_link":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf#:~:text=2.3.%20EU%20Hosting.%20Customer,the%20Generated%20Outputs.%20","char_start":6344,"char_end":7816}},{"surface":"audit_rights_dpa_residency","risk":"ambiguous","confidence":"low","tier":"All","verified":true,"quote":"Data Privacy Framework Policy","caution":"A Data Privacy Framework Policy is referenced but not quoted. 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Every finding is a verbatim quote from a fully-read, gate-verified document; verify via snapshot_sha256 + wayback_url. 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Filtered AI Content. Notwithstanding any terms to the contrary in the Agreement, ServiceNow may use Filtered AI content only for the purpose of developing and improving ServiceNow or its Affiliates’ technologies. ”Filtered AI Content” is Customer Data used in connection with any Advanced AI and Data Products that ServiceNow uses commercially reasonable efforts to remove Personal Data. ServiceNow will own the Filtered AI Content. Customer may opt-out of allowing ServiceNow to use Customer Data to create Filtered AI Content by using the process set forth in the applicable product documentation. Please note that the opt-out will not apply to data collected before the opt-out is processed by ServiceNow. The terms set forth in the Agreement pertaining to ServiceNow’s security and data protection program will apply to ServiceNow’s use of Filtered AI Content. In the event of any conflict with the Agreement, the following terms will govern:\n2.5.1. Security. ServiceNow will maintain a written information program of policies, procedures and controls aligned to the ISO27001 and ISO27018 standards and will operate on SOC 1 and SOC 2 Type 2 principles or substantially equivalent\n© 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. 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Use of Advanced AI and Data Products that utilize the Azure AI Service is subject to Microsoft terms applicable to the Azure AI Service: (1) Code of Conduct for the Azure OpenAI Service located at [https://learn.microsoft.com/en-us/legal/cognitive-services/openai/code-of-conduct](https://learn.microsoft.com/en-us/legal/cognitive-services/openai/code-of-conduct),","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":"2.9.2.1. 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(“AWS”) requires Customer’s compliance with: (1) AWS Responsible AI Policy located at [https://aws.amazon.com/ai/responsible-](https://aws.amazon.com/ai/responsible-) ai/policy/, (2) Anthropic Usage Policy located at [https://www.anthropic.com/legal/aup](https://www.anthropic.com/legal/aup), (3) other such terms that AWS or Anthropic may identify as applicable to the use of Anthropic artificial intelligence products made available through AWS; and (4) these additional terms:\n2.9.3.1. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"78b87d93c9cf990dfd337de32fad8ae998156b4cd3b2896af41bb4b6263616f7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-product-specific-terms.pdf"}]},{"@type":"PropertyValue","name":"commercial_use","value":"unknown","description":"If Customer performs or discloses any benchmarks or comparative tests or evaluations (each, a “Benchmark”) of the Advanced AI and Data Products, or directs or permits any third party to perform or disclose, any Benchmark of any of the Advanced AI and Data Products, Customer will include in any such disclosure, and may be required to disclose to AWS, all information necessary to replicate such Benchmark.\n2.9.3.2. 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If Customer is an agency or department of the federal, state, or local government or is using any of the products, features, or Subscription Service on behalf of the U.S. Government or other government organization (collectively “Government Customer”) and these Product-Specific Terms do not meet Government Customer’s requirements or are inconsistent with applicable law, regulations or Government Customer’s contract terms, Government Customer must immediately discontinue its use of the applicable product, feature, or Subscription Service. Government Customer represents and warrants that it has the authority and capacity to accept these Product-Specific Terms and to bind the Government Customer. These Product-Specific Terms will control to the extent of any conflict with other terms of service applicable to usage of ServiceNow’s products, features, or Subscription Service. 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Subject to the conditions, limitations, and processes set forth in the Defense Obligations of the Agreement and this Section 2.10, ServiceNow will (1) defend Customer and Customer Affiliates against any IPR Claim to the extent alleging that Generated Output directly infringes any third-party's copyright; and (2) pay any settlement amount or court-ordered damages finally awarded to the extent arising from such IPR Claim.\n2.10.2. 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Customer understands and agrees that DFARS\n252.227-7013 and FAR 52.227-14 do not apply because the Warning Products and Vulnerability Data are commercial items under FAR 2.101.\n© 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. 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