{"platform":"Sprout Social AI","slug":"sprout-social-ai","category":"Marketing / Content","website":"https://sproutsocial.com","risk_rating":"high","verification":"fully_verified","corpus_status":"corpus_complete","canonical":"https://aipolicycompare.com/platform/sprout-social-ai","machine_url":"https://aipolicycompare.com/api/machine/platform/sprout-social-ai","findings_count":385,"findings":[{"surface":"prompt_ownership","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"You own all of the Content you provide to us. You grant to us a nonexclusive, revocable, worldwide, limited, fully paid-up and royalty-free right to use, copy, prepare derivative works of, distribute, publish, remove, retain, add, process, or analyze the Content for the sole purpose of providing the Services to you and your Authorized Users.","caution":"User retains ownership of inputs/content but grants a broad operational license including 'prepare derivative works of,' 'distribute,' and 'publish' rights. The license is nominally limited to service provision but the enumerated rights are expansive.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=You%20own%20all%20of,and%20your%20Authorized%20Users.","char_start":48685,"char_end":49028}},{"surface":"prompt_ownership","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"You may voluntarily provide us with Feedback, but you have no obligation to do so. If you choose to provide Feedback regarding the Services, you grant to us a royalty-free, worldwide, transferable, sub-licensable, irrevocable and perpetual license to use the Feedback to develop and improve the Services or otherwise use the Feedback. All feedback is provided “AS IS” and Sprout Social will not publicly identify you as the source of Feedback without your permission.","caution":"Feedback grant is irrevocable, perpetual, transferable, and sub-licensable with very broad 'or otherwise use' scope beyond just improving services.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=You%20may%20voluntarily%20provide,Feedback%20without%20your%20permission.","char_start":58343,"char_end":58810}},{"surface":"prompt_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.10.**“ **Content**” all information, data, content, messages and other materials that you or your Authorized Users post or otherwise transmit via the Applications.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.10.**%E2%80%9C%20**Content**%E2%80%9D%20all%20information%2C,transmit%20via%20the%20Applications.","char_start":3139,"char_end":3306}},{"surface":"prompt_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.18.**“ **Intellectual Property Rights**” means any and all registered and unregistered rights granted, applied for, or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection, or other intellectual property rights law, and all similar or equivalent rights or forms of protection, in any part of the world, in each case, for their full term and together with any renewals or extensions.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.18.**%E2%80%9C%20**Intellectual%20Property%20Rights**%E2%80%9D,any%20renewals%20or%20extensions.","char_start":5255,"char_end":5716}},{"surface":"prompt_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.14.**“ **Feedback**” means any suggestions, enhancement requests, recommendations or other feedback you provide to Sprout Social regarding the Services.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.14.**%E2%80%9C%20**Feedback**%E2%80%9D%20means%20any,Social%20regarding%20the%20Services.","char_start":4228,"char_end":4384}},{"surface":"prompt_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.18.**“ **Intellectual Property Rights**” means any and all registered and unregistered rights granted, applied for, or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection, or other intellectual property rights law, and all similar or equivalent rights or forms of protection, in any part of the world, in each case, for their full term and together with any renewals or extensions.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.18.**%E2%80%9C%20**Intellectual%20Property%20Rights**%E2%80%9D,any%20renewals%20or%20extensions.","char_start":5255,"char_end":5716}},{"surface":"prompt_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.10.**“ **Content**” all information, data, content, messages and other materials that you or your Authorized Users post or otherwise transmit via the Applications.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.10.**%E2%80%9C%20**Content**%E2%80%9D%20all%20information%2C,transmit%20via%20the%20Applications.","char_start":3139,"char_end":3306}},{"surface":"output_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.14.**“ **Feedback**” means any suggestions, enhancement requests, recommendations or other feedback you provide to Sprout Social regarding the Services.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.14.**%E2%80%9C%20**Feedback**%E2%80%9D%20means%20any,Social%20regarding%20the%20Services.","char_start":4228,"char_end":4384}},{"surface":"output_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **11.2. What We Own**. Sprout Social and its Affiliates own and retain all rights, title, and interest in and to the Services along with all Intellectual Property Rights related to the Services. Your use of the Services under these Terms does not give you additional rights in the Services or ownership of any Intellectual Property Rights associated with the Services.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**11.2.%20What%20We,associated%20with%20the%20Services.","char_start":49030,"char_end":49401}},{"surface":"output_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **11.1. What You Own**. You own all of the Content you provide to us. You grant to us a nonexclusive, revocable, worldwide, limited, fully paid-up and royalty-free right to use, copy, prepare derivative works of, distribute, publish, remove, retain, add, process, or analyze the Content for the sole purpose of providing the Services to you and your Authorized Users.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**11.1.%20What%20You,and%20your%20Authorized%20Users.","char_start":48658,"char_end":49028}},{"surface":"output_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **11.2. What We Own**. Sprout Social and its Affiliates own and retain all rights, title, and interest in and to the Services along with all Intellectual Property Rights related to the Services. Your use of the Services under these Terms does not give you additional rights in the Services or ownership of any Intellectual Property Rights associated with the Services.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**11.2.%20What%20We,associated%20with%20the%20Services.","char_start":49030,"char_end":49401}},{"surface":"output_ownership","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Sprout Social and its Affiliates will own all Intellectual Property Rights in such de-identified or de-identified and aggregated data and any data derived therefrom.","caution":"Platform claims full IP ownership over any data derived from user inputs once de-identified or aggregated, which could encompass derivatives of user-generated outputs.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=Sprout%20Social%20and%20its,any%20data%20derived%20therefrom.","char_start":18438,"char_end":18603}},{"surface":"output_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **11.1. What You Own**. You own all of the Content you provide to us. You grant to us a nonexclusive, revocable, worldwide, limited, fully paid-up and royalty-free right to use, copy, prepare derivative works of, distribute, publish, remove, retain, add, process, or analyze the Content for the sole purpose of providing the Services to you and your Authorized Users.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**11.1.%20What%20You,and%20your%20Authorized%20Users.","char_start":48658,"char_end":49028}},{"surface":"training_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"08. **3.7. Data Use**. You acknowledge and authorize Sprout Social’s and its Affiliates’ access and use of de-identified or de-identified and aggregated data for its business purposes: (a) to compile usage and performance information related to the Services; (b) to operate, improve, develop, and support Sprout Social’s current and future products and/or services (including related features or functionality); (c) to develop and publish benchmarks and similar informational reports (such data shall only be disclosed externally in de-identified and aggregated form); and (d) for any other lawful purpose. Sprout Social will ensure that such data is de-identified in such a manner that does not allow for the identification of Subscriber, Subscriber’s users, or Subscriber’s Confidential Information. Sprout Social and its Affiliates will own all Intellectual Property Rights in such de-identified or de-identified and aggregated data and any data derived therefrom.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=08.%20**3.7.%20Data%20Use**.,any%20data%20derived%20therefrom.","char_start":17636,"char_end":18603}},{"surface":"training_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"08. **3.7. Data Use**. You acknowledge and authorize Sprout Social’s and its Affiliates’ access and use of de-identified or de-identified and aggregated data for its business purposes: (a) to compile usage and performance information related to the Services; (b) to operate, improve, develop, and support Sprout Social’s current and future products and/or services (including related features or functionality); (c) to develop and publish benchmarks and similar informational reports (such data shall only be disclosed externally in de-identified and aggregated form); and (d) for any other lawful purpose. Sprout Social will ensure that such data is de-identified in such a manner that does not allow for the identification of Subscriber, Subscriber’s users, or Subscriber’s Confidential Information. Sprout Social and its Affiliates will own all Intellectual Property Rights in such de-identified or de-identified and aggregated data and any data derived therefrom.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=08.%20**3.7.%20Data%20Use**.,any%20data%20derived%20therefrom.","char_start":17636,"char_end":18603}},{"surface":"training_use","risk":"ambiguous","confidence":"low","tier":"All","verified":true,"quote":"You own all of the Content you provide to us. You grant to us a nonexclusive, revocable, worldwide, limited, fully paid-up and royalty-free right to use, copy, prepare derivative works of, distribute, publish, remove, retain, add, process, or analyze the Content for the sole purpose of providing the Services to you and your Authorized Users.","caution":"The license includes 'process' and 'analyze' rights limited to 'providing the Services.' Whether model training or improvement constitutes 'providing the Services' is not explicitly addressed and is genuinely contestable.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=You%20own%20all%20of,and%20your%20Authorized%20Users.","char_start":48685,"char_end":49028}},{"surface":"training_use","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"You acknowledge and authorize Sprout Social’s and its Affiliates’ access and use of de-identified or de-identified and aggregated data for its business purposes: (a) to compile usage and performance information related to the Services; (b) to operate, improve, develop, and support Sprout Social’s current and future products and/or services (including related features or functionality); (c) to develop and publish benchmarks and similar informational reports (such data shall only be disclosed externally in de-identified and aggregated form); and (d) for any other lawful purpose. Sprout Social will ensure that such data is de-identified in such a manner that does not allow for the identification of Subscriber, Subscriber’s users, or Subscriber’s Confidential Information. Sprout Social and its Affiliates will own all Intellectual Property Rights in such de-identified or de-identified and aggregated data and any data derived therefrom.","caution":"Platform claims ownership of all IP in de-identified/aggregated data derived from user content, and reserves a broad catch-all 'any other lawful purpose' basis for use. The de-identification standard is self-defined by Sprout Social. Users pre-authorize this by accepting terms.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=You%20acknowledge%20and%20authorize,any%20data%20derived%20therefrom.","char_start":17659,"char_end":18603}},{"surface":"training_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"13. **13.13. Feedback.** You may voluntarily provide us with Feedback, but you have no obligation to do so. If you choose to provide Feedback regarding the Services, you grant to us a royalty-free, worldwide, transferable, sub-licensable, irrevocable and perpetual license to use the Feedback to develop and improve the Services or otherwise use the Feedback. All feedback is provided “AS IS” and Sprout Social will not publicly identify you as the source of Feedback without your permission.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=13.%20**13.13.%20Feedback.**%20You,Feedback%20without%20your%20permission.","char_start":58318,"char_end":58810}},{"surface":"training_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"you grant to us a royalty-free, worldwide, transferable, sub-licensable, irrevocable and perpetual license to use the Feedback to develop and improve the Services or otherwise use the Feedback.","caution":"Feedback submitted by users can be used to develop and improve Services, which may encompass model training. The 'or otherwise use' language is particularly broad.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=you%20grant%20to%20us,otherwise%20use%20the%20Feedback.","char_start":58484,"char_end":58677}},{"surface":"training_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"13. **13.13. Feedback.** You may voluntarily provide us with Feedback, but you have no obligation to do so. If you choose to provide Feedback regarding the Services, you grant to us a royalty-free, worldwide, transferable, sub-licensable, irrevocable and perpetual license to use the Feedback to develop and improve the Services or otherwise use the Feedback. All feedback is provided “AS IS” and Sprout Social will not publicly identify you as the source of Feedback without your permission.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=13.%20**13.13.%20Feedback.**%20You,Feedback%20without%20your%20permission.","char_start":58318,"char_end":58810}},{"surface":"commercial_use","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Beta Services are solely for your internal, non-commercial evaluation and testing purposes.","caution":"Outputs or workflows developed using Beta Services cannot be used for commercial purposes, limiting their utility for commercial product testing or client deliverables.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=Beta%20Services%20are%20solely,evaluation%20and%20testing%20purposes.","char_start":18715,"char_end":18806}},{"surface":"commercial_use","risk":"medium","confidence":"medium","tier":"Free","verified":true,"quote":"you shall use the Services only for your internal, non-production, non-commercial evaluation and testing purposes","caution":"Free Trial use is restricted to internal, non-production, and non-commercial purposes only; any commercial use during trial period is prohibited.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=you%20shall%20use%20the,evaluation%20and%20testing%20purposes","char_start":19907,"char_end":20020}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"01. **3.1.1. Right to Use the Services**. Subject to your compliance with these Terms, including the applicable Product-Specific Terms and the terms of any applicable Service Order, Sprout Social grants to you a limited, non-exclusive, non-transferable, non-sublicensable revocable right during the Subscription Term to use the Services solely for your own internal business operations or on behalf of your Clients, if applicable. If your Plan or applicable Service Order permits usage by your Clients, such Clients may use the Services in accordance with these Terms. You agree that Sprout Social and its Affiliates (as applicable) can access your Account as necessary to provide you with the Services and any related support.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=01.%20**3.1.1.%20Right%20to,and%20any%20related%20support.","char_start":10856,"char_end":11583}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"01. **13.1. Use of Logo**. You grant us the right to use your company name and logo on our website and in any promotional materials, press releases, investor materials, and other stockholder communications. If you do not wish to have your name or logo be used in this way, please email [**logo@sproutsocial.com**](mailto:logo@sproutsocial.com).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=01.%20**13.1.%20Use%20of,way%2C%20please%20email%20%5B**logo%40sproutsocial.com**%5D(mailto%3Alogo%40sproutsocial.com).","char_start":50307,"char_end":50651}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"01. **3.1.1. Right to Use the Services**. Subject to your compliance with these Terms, including the applicable Product-Specific Terms and the terms of any applicable Service Order, Sprout Social grants to you a limited, non-exclusive, non-transferable, non-sublicensable revocable right during the Subscription Term to use the Services solely for your own internal business operations or on behalf of your Clients, if applicable. If your Plan or applicable Service Order permits usage by your Clients, such Clients may use the Services in accordance with these Terms. You agree that Sprout Social and its Affiliates (as applicable) can access your Account as necessary to provide you with the Services and any related support.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=01.%20**3.1.1.%20Right%20to,and%20any%20related%20support.","char_start":10856,"char_end":11583}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"01. **13.1. Use of Logo**. You grant us the right to use your company name and logo on our website and in any promotional materials, press releases, investor materials, and other stockholder communications. If you do not wish to have your name or logo be used in this way, please email [**logo@sproutsocial.com**](mailto:logo@sproutsocial.com).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=01.%20**13.1.%20Use%20of,way%2C%20please%20email%20%5B**logo%40sproutsocial.com**%5D(mailto%3Alogo%40sproutsocial.com).","char_start":50307,"char_end":50651}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"14. **13.14. Future Functionality.** You agree that your purchase and subscription hereunder is not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by Sprout Social or its Affiliates regarding future functionality or features.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=14.%20**13.14.%20Future%20Functionality.**,future%20functionality%20or%20features.","char_start":58812,"char_end":59115}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"04. **13.4. Federal Government End Use Provisions.** If you are a U.S. federal government end user, the Services are a “Commercial Item” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as those terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, and the Services are provided to you with only those rights as provided under the terms and conditions of these Terms.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=04.%20**13.4.%20Federal%20Government,conditions%20of%20these%20Terms.","char_start":51945,"char_end":52503}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"14. **13.14. Future Functionality.** You agree that your purchase and subscription hereunder is not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by Sprout Social or its Affiliates regarding future functionality or features.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=14.%20**13.14.%20Future%20Functionality.**,future%20functionality%20or%20features.","char_start":58812,"char_end":59115}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"04. **13.4. Federal Government End Use Provisions.** If you are a U.S. federal government end user, the Services are a “Commercial Item” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as those terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, and the Services are provided to you with only those rights as provided under the terms and conditions of these Terms.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=04.%20**13.4.%20Federal%20Government,conditions%20of%20these%20Terms.","char_start":51945,"char_end":52503}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"when you voluntarily enter a sweepstakes, contest, or other promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice and/or likeness in advertising or marketing materials;","caution":"Participation in promotions may grant sponsors and unspecified 'other entities' the right to use the user's name, voice, and likeness in advertising materials.","provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=when%20you%20voluntarily%20enter,advertising%20or%20marketing%20materials%3B","char_start":13166,"char_end":13661}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Also, if you publicly reference our Service on social media (e.g., by using a hashtag associated with Sprout Social in a tweet or post), we may use your reference on or in connection with our Site or Service.","caution":"Public social media posts referencing Sprout Social may be repurposed by the company for its own marketing or service purposes without additional consent.","provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Also%2C%20if%20you%20publicly,our%20Site%20or%20Service.","char_start":22707,"char_end":22915}},{"surface":"privacy_data_use","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate your requests. Except as otherwise provided by applicable law, for purposes of these requests under this Section, personal information does not include information we have collected as a service provider to our customers.","caution":"Broad exceptions to deletion/access rights, including an exclusion for data collected as a 'service provider to customers,' which may significantly limit end-users' ability to exercise rights against Sprout directly.","provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20may%20deny%20certain,provider%20to%20our%20customers.","char_start":43232,"char_end":43754}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.29.**“ **Third-party Content**” means content that the Services collect on your behalf from Third-party Services.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.29.**%E2%80%9C%20**Third-party%20Content**%E2%80%9D%20means,behalf%20from%20Third-party%20Services.","char_start":8683,"char_end":8800}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"3. **4.3. Third-party Content.** You acknowledge and agree that: (a) with respect to any Third-party Content, you act as a data controller and Sprout Social and its Affiliates, as applicable, act as a data processor; (b) if you connect your Subscription Services Account to any of your accounts with a Third-Party Service, you authorize Sprout Social to process any data from the connected accounts of such Third-Party Services on your behalf; and (c) you shall comply with any applicable Third-party Service Terms (including, but not limited to, any applicable developer policies) and any applicable privacy laws in the creation or use of Third-party Content.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=3.%20**4.3.%20Third-party%20Content.**,use%20of%20Third-party%20Content.","char_start":22878,"char_end":23538}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.29.**“ **Third-party Content**” means content that the Services collect on your behalf from Third-party Services.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.29.**%E2%80%9C%20**Third-party%20Content**%E2%80%9D%20means,behalf%20from%20Third-party%20Services.","char_start":8683,"char_end":8800}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"If you have any questions or concerns about our use of your information, then please contact us using the contact details provided in the “ [**How to Contact Us**](https://sproutsocial.com/privacy-policy/#how-to-contact-us)” section of this Privacy Policy. Sprout Social is a provider of software for social media management, employee advocacy, analytics, listening, and influencer marketing headquartered in the U.S. For more information about Sprout Social, please see the “ **About Us**” section of our Site at [**https://sproutsocial.com/about/**](https://sproutsocial.com/about/).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=If%20you%20have%20any,our%20Site%20at%20%5B**https%3A%2F%2Fsproutsocial.com%2Fabout%2F**%5D(https%3A%2F%2Fsproutsocial.com%2Fabout%2F).","char_start":978,"char_end":1563}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- **Information We Receive from Creators Who Use the Service**: We receive information from creators who use the Service in order to provide our Service. Such information may include their contact information, social media handle, username, profile picture, biography, follower counts, website URL, first and last name (if provided by user), and messages or communications.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20**Information%20We%20Receive,and%20messages%20or%20communications.","char_start":3119,"char_end":3492}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- **Information We Receive About Creators Who Do Not Use the Service**: We receive information about creators who do not use the Service in order to provide our Service. Such information may include their contact information, social media handle, username, profile picture, biography, follower counts, website URL, first and last name (if provided by the creator), and messages or communications. We receive this information from various sources, including our customers, creators who use the Service, third-party data providers and publicly available sources.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20**Information%20We%20Receive,and%20publicly%20available%20sources.","char_start":3494,"char_end":4054}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Provide customer support;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Provide%20customer%20support%3B","char_start":7674,"char_end":7701}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"When you visit our Site or use our Service, we may collect certain information automatically from your device. This information may be considered personal information under applicable data protection laws. Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location), third party webpages accessed via the Service and other technical information. We may also collect information about how your device has interacted with our Site (including the pages accessed and links clicked) or Service (including content accessed). Collecting this information enables us to better understand the visitors who come to our Site or use our Service, where they come from, and what content and functionality is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Site and/or Service to our visitors and users. Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “ [**Cookies, similar tracking technology, and analytics**](https://sproutsocial.com/privacy-policy/#cookies-similar-tracking-technology-and-analytics)” below and in our [**Cookie Notice**](https://sproutsocial.com/cookie-notice/).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=When%20you%20visit%20our,in%20our%20%5B**Cookie%20Notice**%5D(https%3A%2F%2Fsproutsocial.com%2Fcookie-notice%2F).","char_start":4105,"char_end":5503}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"We also collect information from other sources. The following are the categories of sources we collect information from:","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20also%20collect%20information,we%20collect%20information%20from%3A","char_start":5548,"char_end":5668}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Operate and improve the Site and Service;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Operate%20and%20improve%20the%20Site%20and%20Service%3B","char_start":7044,"char_end":7087}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Provide the Service and other products and services that may be requested or could be of interest;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Provide%20the%20Service,could%20be%20of%20interest%3B","char_start":7089,"char_end":7189}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Facilitate subscription processing, reviews and analysis;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Facilitate%20subscription%20processing%2C%20reviews%20and%20analysis%3B","char_start":7191,"char_end":7250}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Evaluate user interest and needs in order to improve the Service and make available other offers, products or services;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Evaluate%20user%20interest,offers%2C%20products%20or%20services%3B","char_start":7252,"char_end":7373}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Evaluate the types of offers, products or services we make available;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Evaluate%20the%20types,services%20we%20make%20available%3B","char_start":7506,"char_end":7577}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Communicate and provide additional information that may be of interest to users through email or other means, such as special offers, announcements, and marketing materials;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Communicate%20and%20provide,announcements%2C%20and%20marketing%20materials%3B","char_start":7703,"char_end":7878}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Combine datasets to create aggregated data for internal evaluation and analysis;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Combine%20datasets%20to,internal%20evaluation%20and%20analysis%3B","char_start":7950,"char_end":8032}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Provide advertisements to you through email messages;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Provide%20advertisements%20to%20you%20through%20email%20messages%3B","char_start":8353,"char_end":8408}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- As necessary to consider your job application for open positions, process your employment and education history, transcript, writing samples, and references;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20As%20necessary%20to,writing%20samples%2C%20and%20references%3B","char_start":8410,"char_end":8569}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Fulfill any other business or commercial purposes at your direction or with your notice and/or consent.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Fulfill%20any%20other,your%20notice%20and%2For%20consent.","char_start":8868,"char_end":8973}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Notwithstanding the above, we may use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law. For information on your rights and choices regarding how we use information about you, please see “ [**Your Data Protection Rights**](https://sproutsocial.com/privacy-policy/#your-data-protection-rights)” below.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Notwithstanding%20the%20above%2C%20we,Data%20Protection%20Rights**%5D(https%3A%2F%2Fsproutsocial.com%2Fprivacy-policy%2F%23your-data-protection-rights)%E2%80%9D%20below.","char_start":8976,"char_end":9386}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Similarly, if we collect and use your personal data in reliance of our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Similarly%2C%20if%20we%20collect,those%20legitimate%20interests%20are.","char_start":18802,"char_end":19008}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Google provides tools to allow you to opt out of the use of certain information collected by Google Analytics at [**https://tools.google.com/dlpage/gaoptout**](https://tools.google.com/dlpage/gaoptout) and by Google Analytics for Display Advertising or the Google Display Network at [**https://www.google.com/settings/ads/onweb/**](https://www.google.com/settings/ads/onweb/).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Google%20provides%20tools%20to,Display%20Network%20at%20%5B**https%3A%2F%2Fwww.google.com%2Fsettings%2Fads%2Fonweb%2F**%5D(https%3A%2F%2Fwww.google.com%2Fsettings%2Fads%2Fonweb%2F).","char_start":20417,"char_end":20793}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"If you have any questions about this Privacy Policy or our privacy practices, please contact us at [**privacy@sproutsocial.com**](mailto:privacy@sproutsocial.com).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=If%20you%20have%20any,contact%20us%20at%20%5B**privacy%40sproutsocial.com**%5D(mailto%3Aprivacy%40sproutsocial.com).","char_start":36329,"char_end":36492}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- If you wish to access, correct, update or request deletion of your information, you can do so at any time by contacting us using the contact details provided under the “ [**How to Contact Us**](https://sproutsocial.com/privacy-policy/#how-to-contact-us)” heading below. Note that if you submit a request to delete your information, this may prohibit you from using the Site and/or Service. If you have authorized us to access your data via the YouTube API Services, then in addition to our normal procedure for deleting stored data, you may revoke our access to your data via the Google security settings page, located at [**https://security.google.com/settings/security/permissions**](https://security.google.com/settings/security/permissions).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20If%20you%20wish,page%2C%20located%20at%20%5B**https%3A%2F%2Fsecurity.google.com%2Fsettings%2Fsecurity%2Fpermissions**%5D(https%3A%2F%2Fsecurity.google.com%2Fsettings%2Fsecurity%2Fpermissions).","char_start":23585,"char_end":24332}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “ [**How to Contact Us**](https://sproutsocial.com/privacy-policy/#how-to-contact-us)” heading below. Please note that your opt out is limited to the email address, device, and phone number used and will not affect subsequent subscriptions.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20You%20have%20the,not%20affect%20subsequent%20subscriptions.","char_start":24875,"char_end":25468}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- You have the right to complain to a data protection authority about our collection and use of your information. For more information, please contact your local data protection authority.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20You%20have%20the,local%20data%20protection%20authority.","char_start":25837,"char_end":26025}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Our Site and/or Service implements and maintains various reasonable and appropriate administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. These security safeguards include, but are not limited to, network and host security controls (e.g., firewalls, intrusion detection systems, etc.), data encryption (both at rest and during transmission), and operating procedures that are designed to protect your information. You should protect your user ID and password and NOT share it with anyone. Additionally, we recommend enabling two-step verification or SSO integration where available. If you believe your user ID and password have been compromised or you have trouble changing your user ID/password on the Site or Service, please contact our technical support department ( [**support@sproutsocial.com**](mailto:support@sproutsocial.com)). Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Our%20Site%20and%2For%20Service,of%20information%20about%20you.","char_start":26717,"char_end":27819}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"We do not knowingly “sell” or “share,” as those terms are defined under the California Consumer Privacy Act, as amended, the personal information of minors under 16 years old who are California residents.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20do%20not%20knowingly,who%20are%20California%20residents.","char_start":34232,"char_end":34436}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Nevada law (SB 220), permits customers in Nevada to opt-out of the sale of certain kinds of personal information. A sale under Nevada law is the transfer of this personal information to third parties for monetary consideration. Sprout Social does not sell your personal information to third parties as defined in Nevada law. If you are a Nevada resident and wish to obtain information about our compliance with Nevada law, please contact us as at [**privacy@sproutsocial.com**](mailto:privacy@sproutsocial.com).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Nevada%20law%20(SB%20220)%2C,us%20as%20at%20%5B**privacy%40sproutsocial.com**%5D(mailto%3Aprivacy%40sproutsocial.com).","char_start":35211,"char_end":35722}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20may%20update%20this,applicable%20data%20protection%20laws.","char_start":35768,"char_end":36160}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"If you have a privacy concern or complaint, please contact our Data Protection Officer at [**DPO@sproutsocial.com**](mailto:DPO@sproutsocial.com). When you contact us, please indicate in which country and/or state you reside.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=If%20you%20have%20a,and%2For%20state%20you%20reside.","char_start":36677,"char_end":36902}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Unless otherwise required by applicable law, the following terms shall have the following meaning:","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Unless%20otherwise%20required%20by,have%20the%20following%20meaning%3A","char_start":36989,"char_end":37087}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"“ **Sale**” means renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to a third party for monetary or other valuable consideration.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=%E2%80%9C%20**Sale**%E2%80%9D%20means%20renting%2C,or%20other%20valuable%20consideration.","char_start":37431,"char_end":37720}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"“ **Profiling**” means any form of automated processing of personal information to evaluate certain personal aspects relating to a natural person and in particular to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=%E2%80%9C%20**Profiling**%E2%80%9D%20means%20any,behavior%2C%20location%2C%20or%20movements.","char_start":37722,"char_end":38077}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- **Customer records**, billing and shipping address, and credit or debit card information.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20**Customer%20records**%2C%20billing,or%20debit%20card%20information.","char_start":38479,"char_end":38570}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- **Internet activity**, including your interactions with our Service.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20**Internet%20activity**%2C%20including,interactions%20with%20our%20Service.","char_start":38656,"char_end":38726}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- **Audio or visual data**, including pictures or videos you post on our Service.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20**Audio%20or%20visual,post%20on%20our%20Service.","char_start":38728,"char_end":38809}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- **Employment and education data**, including information you provide when you apply for a job with us.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20**Employment%20and%20education,a%20job%20with%20us.","char_start":38811,"char_end":38915}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Sprout Social does not generally sell information as the term “sell” is traditionally understood. However, to the extent “sale” or “sharing” under the CCPA is interpreted to include advertising technology activities such as those disclosed in the [**Cookies, similar tracking technology, and analytics**](https://sproutsocial.com/privacy-policy/#cookies-similar-tracking-technology-and-analytics) section as a “sale” or “sharing,” we will comply with applicable law as to such activity.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Sprout%20Social%20does%20not,as%20to%20such%20activity.","char_start":39588,"char_end":40074}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**Right to Know and Delete.** Consumers who are California, Colorado, or Virginia residents have the right to request that we delete the personal information we have collected about them (subject to certain exemptions) and the right to know certain information about our data practices in the preceding 12 months. Specifically, you have the right to request the following from us:","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=**Right%20to%20Know%20and,the%20following%20from%20us%3A","char_start":41571,"char_end":41951}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- The categories of personal information we have collected about you;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20The%20categories%20of,have%20collected%20about%20you%3B","char_start":41953,"char_end":42022}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- The categories of sources from which the personal information was collected;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20The%20categories%20of,personal%20information%20was%20collected%3B","char_start":42024,"char_end":42102}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"To exercise any of these rights, please email us at [**privacy@sproutsocial.com**](mailto:privacy@sproutsocial.com), submit a request through our online form available on our Help Center if you are a customer or user, or call our toll free number at (866) 878-3231. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require additional information from you to help us verify your identity and process your request. The verification steps may vary depending on the sensitivity of the personal information and whether you have an account with us. If we are unable to verify your identity, we may deny your requests to know or delete.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=To%20exercise%20any%20of,to%20know%20or%20delete.","char_start":42486,"char_end":43230}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**Right to Correct.** Subject to certain exceptions, you have the right to request that we correct inaccurate personal information that we have collected about you. Once we receive your request and confirm your identity, we will review your request, taking into account the nature of the personal information and the purposes of the processing of the personal information to see if we can correct the data. We may also request additional information showing that the information you want to correct is inaccurate.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=**Right%20to%20Correct.**%20Subject,to%20correct%20is%20inaccurate.","char_start":44172,"char_end":44685}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**Authorized Agent.** You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=**Authorized%20Agent.**%20You%20can,verify%20your%20identity%20directly.","char_start":45283,"char_end":45486}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"    1. **3.2.1. Authorized Users**. You acknowledge and agree that you are responsible for your Authorized Users’ compliance with these Terms, all activity conducted under your Account (regardless of knowledge or intent) and for all Content that you or your Authorized Users post or otherwise transmit via the Subscription Services.  You further acknowledge and agree that you are responsible for managing access to your Account and that each Authorized User will be issued its own unique user identification and password. You shall ensure that credentials are kept confidential and not shared by more than one Authorized User and that Authorized Users are using the Subscription Services solely on your behalf. You shall have sole responsibility for the accuracy, quality, and legality of the Content and the means by which you acquired the Content. Except as provided in Section 3.2.3 (“Agency Subscribers”), you agree that you will not trade, transfer, or sell access to your login or Account to another party unless otherwise agreed to in writing by Sprout Social.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=%201.%20**3.2.1.%20Authorized,writing%20by%20Sprout%20Social.","char_start":12322,"char_end":13390}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"If personal information about you has been processed by us as a service provider on behalf of a customer and you wish to exercise any rights you have with such personal information, please inquire with our customer directly. If you wish to make your request directly to us, please provide the name of our customer on whose behalf we processed your personal information. We will refer your request to that customer.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=If%20personal%20information%20about,request%20to%20that%20customer.","char_start":43756,"char_end":44170}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- The business or commercial purpose for collecting or selling the personal information; and","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20The%20business%20or,the%20personal%20information%3B%20and","char_start":42315,"char_end":42407}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Send you reminders, technical notices, updates, product announcements, security alerts and support and administrative messages, service bulletins, or marketing;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Send%20you%20reminders%2C,service%20bulletins%2C%20or%20marketing%3B","char_start":8189,"char_end":8351}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this Privacy Policy (e.g., by disabling cookies, or using private browsing modes).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Your%20browser%20settings%20may,using%20private%20browsing%20modes).","char_start":6238,"char_end":6754}},{"surface":"privacy_data_use","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"We may send periodic promotional or informational emails to you. You may opt-out of promotional communications by following the unsubscribe or opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving promotional emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Service you have requested or received from us.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20may%20send%20periodic,or%20received%20from%20us.","char_start":27879,"char_end":28374}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Share anonymized or personalized tokens across the Sprout Social, Influencer Marketing and Employee Advocacy platforms in order to provide the Service;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Share%20anonymized%20or,to%20provide%20the%20Service%3B","char_start":8034,"char_end":8187}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Monitor use of the Service, including for troubleshooting and product improvement purposes;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Monitor%20use%20of,and%20product%20improvement%20purposes%3B","char_start":7579,"char_end":7672}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- The specific pieces of personal information we have collected about you.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20The%20specific%20pieces,have%20collected%20about%20you.","char_start":42409,"char_end":42483}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"The terms that govern your use of the Service prohibit you from providing Sprout Social with sensitive personal information as that term is defined under applicable law.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=The%20terms%20that%20govern,defined%20under%20applicable%20law.","char_start":17591,"char_end":17760}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"For more information on information we collect, including the sources we receive information from, review the [**Information Collected**](https://sproutsocial.com/privacy-policy/#information-collected) and [**Information Collected Automatically**](https://sproutsocial.com/privacy-policy/#information-collected-automatically) sections. We collect and use these categories of personal information for the business purposes described in the [**Use of Information**](https://sproutsocial.com/privacy-policy/#use-of-information) section, including to provide and manage our Service.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=For%20more%20information%20on,and%20manage%20our%20Service.","char_start":39008,"char_end":39586}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"We collect information about visitors to our Site, our customers and their users of the Service, users of our customers’ social media pages / properties, creators who use the Service, creators who do not use the Service, and job applicants. Such information is collected from the following sources:","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20collect%20information%20about,from%20the%20following%20sources%3A","char_start":1599,"char_end":1897}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"“ **Targeted advertising**” or “ **Cross-context behavioral advertising**” means displaying advertisements to a consumer where the advertisement is selected based on personal data obtained from that consumer’s activities over time and across nonaffiliated websites or online applications to predict such consumer’s preferences or interests.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=%E2%80%9C%20**Targeted%20advertising**%E2%80%9D%20or,consumer%E2%80%99s%20preferences%20or%20interests.","char_start":37089,"char_end":37429}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"To opt out of us using your data for Matched Ads, please click the “ [**Do Not Sell or Share My Personal Information**](https://sproutsocial.com/do-not-sell/)” link. You can also set your browser to send a Global Privacy Control signal that communicates to us that you would like to opt-out of Matched Ads. Please note that opting out of Matched Ads does not mean that you will stop seeing ads. You will still see ads related to the Services, but you will stop receiving ads that are personalized to you.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=To%20opt%20out%20of,are%20personalized%20to%20you.","char_start":20795,"char_end":21299}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Consistent with the federal Children’s Online Privacy Protection Act of 1998 (COPPA), we do not knowingly request personal information from anyone under the age of 13 without requiring parental consent. Any person who provides their personal information to us through our Site or Service represents that they are at least 13 years of age. If you are a parent or guardian and you believe we have collected information from your child in a manner not permitted by law, contact us at [**privacy@sproutsocial.com**](mailto:privacy@sproutsocial.com). We will remove the data to the extent required by applicable laws.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Consistent%20with%20the%20federal,required%20by%20applicable%20laws.","char_start":33618,"char_end":34230}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"This Service is intended for a general audience and is not directed at children under thirteen (13) years of age.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=This%20Service%20is%20intended,(13)%20years%20of%20age.","char_start":33503,"char_end":33616}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- **Brand Pages and Chatbots**. We may offer our content through social media. Any information you provide to us when you engage with our content (such as through our brand page or via our chatbot on the Site or Service) is treated in accordance with this Privacy Policy. Also, if you publicly reference our Service on social media (e.g., by using a hashtag associated with Sprout Social in a tweet or post), we may use your reference on or in connection with our Site or Service.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20**Brand%20Pages%20and,our%20Site%20or%20Service.","char_start":22435,"char_end":22915}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Sprout Social processes information for business and commercial purposes in accordance with the practices described in this Privacy Policy. Our business purposes for collecting and using information, including in the last 12 months, include the following:","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Sprout%20Social%20processes%20information,months%2C%20include%20the%20following%3A","char_start":6787,"char_end":7042}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate your requests. Except as otherwise provided by applicable law, for purposes of these requests under this Section, personal information does not include information we have collected as a service provider to our customers.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20may%20deny%20certain,provider%20to%20our%20customers.","char_start":43232,"char_end":43754}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Manage our everyday business needs such as Site and/or Service administration, forum management, fulfillment, analytics, fraud prevention, enforcement of our corporate reporting obligations, legal terms and any other contractual agreement relating to our Service or to comply with the law; and","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Manage%20our%20everyday,with%20the%20law%3B%20and","char_start":8571,"char_end":8866}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**Right to Opt-Out.** You have the right to opt-out of processing of your Personal Information for the purpose of (i) targeted advertising, (ii) “sale” or “sharing” of Personal Information, or (iii) profiling to provide you with tailored content, including suggested advertising. You may submit a request to opt-out by clicking [**Do Not Sell or Share My Personal Information**](https://sproutsocial.com/do-not-sell). You may also submit a request to opt-out by calling our toll-free number at (866) 878-3231 or by emailing us at [**privacy@sproutsocial.com**](mailto:privacy@sproutsocial.com).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=**Right%20to%20Opt-Out.**%20You,emailing%20us%20at%20%5B**privacy%40sproutsocial.com**%5D(mailto%3Aprivacy%40sproutsocial.com).","char_start":44687,"char_end":45281}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- **Commercial information**, including purchases and engagement with the Service.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20**Commercial%20information**%2C%20including,engagement%20with%20the%20Service.","char_start":38572,"char_end":38654}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"We also use analytics services, such as Google Analytics, to help us understand how users access and use the Service. In addition, we also use audience matching services to reach people (or people similar to people) who have visited our Service or are identified in one or more of our databases (“ **Matched Ads**”). This is done by us uploading a customer list to a technology service or incorporating a pixel from a technology service into our own Service, and the technology service matching common factors between our data and their data. For instance, we incorporate the Facebook pixel on our Service and may share your email address with Facebook as part of our use of Facebook Custom Audiences.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20also%20use%20analytics,of%20Facebook%20Custom%20Audiences.","char_start":19714,"char_end":20415}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Where we process your information solely on behalf of a customer, we may be legally required to forward your request directly to our customer and/or social media business partners for their review / handling. Residents of certain states may have additional rights as set out in Section 23 (“ [**Additional Disclosures for California, Colorado, and Virginia Residents**](https://sproutsocial.com/privacy-policy/#additional-disclosures-for-california-colorado-and-virginia-residents)”) below.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20respond%20to%20all,and%20Virginia%20Residents**%5D(https%3A%2F%2Fsproutsocial.com%2Fprivacy-policy%2F%23additional-disclosures-for-california-colorado-and-virginia-residents)%E2%80%9D)%20below.","char_start":26028,"char_end":26674}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"If you have questions about or need further information concerning the legal basis on which we collect and use your personal data, please contact us using the contact details provided under the “ [**How to Contact Us**](https://sproutsocial.com/privacy-policy/#how-to-contact-us)” heading below.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=If%20you%20have%20questions,Contact%20Us**%5D(https%3A%2F%2Fsproutsocial.com%2Fprivacy-policy%2F%23how-to-contact-us)%E2%80%9D%20heading%20below.","char_start":19010,"char_end":19305}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- **Inferences**, including information about your interests, preferences and favorites.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20**Inferences**%2C%20including%20information,interests%2C%20preferences%20and%20favorites.","char_start":38917,"char_end":39005}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- **Identifiers**, including name, email address, phone number account name, IP address, and an ID or number assigned to your account.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20**Identifiers**%2C%20including%20name%2C,assigned%20to%20your%20account.","char_start":38343,"char_end":38477}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Record calls for quality, training and Service improvement purposes (upon receipt of consent where required by applicable law);","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Record%20calls%20for,required%20by%20applicable%20law)%3B","char_start":7375,"char_end":7504}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Similarly, if we have collected and processed your information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your information conducted in reliance on lawful processing grounds other than consent.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Similarly%2C%20if%20we,grounds%20other%20than%20consent.","char_start":25470,"char_end":25835}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- when you make information public through the Site or Service, such as information in your profile or that you post or comment on public boards, including through Disqus and social media, your information is publicly viewable. Please think carefully before making information public as you are solely responsible for any information you make public. Once you have posted information, you may not be able to edit or delete such information, subject to additional rights set out in the “ [**Your Data Protection Rights**](https://sproutsocial.com/privacy-policy/#your-data-protection-rights)” section below; and","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20when%20you%20make,Rights**%5D(https%3A%2F%2Fsproutsocial.com%2Fprivacy-policy%2F%23your-data-protection-rights)%E2%80%9D%20section%20below%3B%20and","char_start":13663,"char_end":14273}},{"surface":"privacy_data_use","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"You have the right to opt-out of processing of your Personal Information for the purpose of (i) targeted advertising, (ii) “sale” or “sharing” of Personal Information, or (iii) profiling to provide you with tailored content, including suggested advertising.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=You%20have%20the%20right,content%2C%20including%20suggested%20advertising.","char_start":44709,"char_end":44966}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Sprout Social respects your right to privacy. This privacy policy (“ **Privacy Policy**”) explains who we are, how we collect, share and use information about you and how you can exercise your privacy rights. Our Privacy Policy applies to all users of Sprout Social websites and services, including but not limited to [**www.sproutsocial.com**](https://sproutsocial.com/), [**app.sproutsocial.com**](https://app.sproutsocial.com/), [influencer.sproutsocial.com](https://influencer.sproutsocial.com/) and [**advocacy.sproutsocial.com**](https://advocacy.sproutsocial.com/) (depending on your use, the “ **Site**” and/or the “ **Service**”). For further information on the terms which govern your use of the respective Service, please see [**https://sproutsocial.com/terms**](https://sproutsocial.com/terms/) or any service order you may have signed with us.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Sprout%20Social%20respects%20your,have%20signed%20with%20us.","char_start":80,"char_end":936}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- **Information We Receive from Customers**: We receive information from customers in order to provide our Service. Such information may include a user’s social media handle, username, profile picture, biography, follower counts, website URL, first and last name (if provided by user), and messages or communications with our customers. We collect information from individuals employed by our customers such as their contact information in order to provide our Service.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20**Information%20We%20Receive,to%20provide%20our%20Service.","char_start":2648,"char_end":3117}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"If you are a California resident under 18 years old and registered to use the Service, you can ask us to remove any content or information you have posted on the Service. To make a request, email us at the email address set out in the “ [**How to Contact Us**](https://sproutsocial.com/privacy-policy/#how-to-contact-us)” section with “California Under 18 Content Removal Request” in the subject line, and tell us what you want removed. We will make reasonable good faith efforts to remove the post from prospective public view, although we cannot ensure the complete or comprehensive removal of the content and may retain the content as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=If%20you%20are%20a,and%20enforce%20our%20agreements.","char_start":34438,"char_end":35169}},{"surface":"privacy_data_use","risk":"high","confidence":"medium","tier":"All","verified":true,"quote":"As indicated above, vendors may act as our service providers, or in certain contexts, independently decide how to process your information. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.","caution":"Some vendors are acknowledged to act as independent data controllers, not merely processors, meaning Sprout Social has no control over how they use the user's data and accepts no responsibility for it.","provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=As%20indicated%20above%2C%20vendors,and%20terms%20of%20use.","char_start":21301,"char_end":21539}},{"surface":"privacy_data_use","risk":"high","confidence":"medium","tier":"All","verified":true,"quote":"We use cookies and similar tracking technology (collectively, “ **Cookies**”) to collect and use information about you, including to serve interest-based advertising. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our [**Cookie Policy**](https://sproutsocial.com/cookie-notice/).\n\nWe also use analytics services, such as Google Analytics, to help us understand how users access and use the Service. In addition, we also use audience matching services to reach people (or people similar to people) who have visited our Service or are identified in one or more of our databases (“ **Matched Ads**”). This is done by us uploading a customer list to a technology service or incorporating a pixel from a technology service into our own Service, and the technology service matching common factors between our data and their data. For instance, we incorporate the Facebook pixel on our Service and may share your email address with Facebook as part of our use of Facebook Custom Audiences.","caution":"User email addresses and behavioral data are shared with Facebook (and potentially other platforms) for advertising targeting. Users are tracked via pixels and matched against external databases for ad targeting purposes.","provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20use%20cookies%20and,of%20Facebook%20Custom%20Audiences.","char_start":19372,"char_end":20415}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- The categories of personal information about you we disclosed for a business purpose or sold;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20The%20categories%20of,business%20purpose%20or%20sold%3B","char_start":42104,"char_end":42199}},{"surface":"privacy_data_use","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"**Notice of Collection.** In the 12 months prior to the last update of this Privacy Policy, we have collected the following categories of personal information:\n\n- **Identifiers**, including name, email address, phone number account name, IP address, and an ID or number assigned to your account.\n\n- **Customer records**, billing and shipping address, and credit or debit card information.\n\n- **Commercial information**, including purchases and engagement with the Service.\n\n- **Internet activity**, including your interactions with our Service.\n\n- **Audio or visual data**, including pictures or videos you post on our Service.\n\n- **Employment and education data**, including information you provide when you apply for a job with us.\n\n- **Inferences**, including information about your interests, preferences and favorites.","caution":"A broad range of personal data categories is collected including financial records, inferences, and audio/visual data. The breadth of collection warrants user awareness even if each category has disclosed purposes.","provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=**Notice%20of%20Collection.**%20In,interests%2C%20preferences%20and%20favorites.","char_start":38182,"char_end":39005}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Conduct online research surveys regarding the Site and/or Service;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Conduct%20online%20research,the%20Site%20and%2For%20Service%3B","char_start":7880,"char_end":7948}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**Right to Non-Discrimination.** You have the right not to receive discriminatory treatment by us for the exercise of any of your rights.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=**Right%20to%20Non-Discrimination.**%20You,any%20of%20your%20rights.","char_start":45488,"char_end":45625}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"If you have a disability and would like to access this Privacy Policy in an alternative format, please contact us at [**privacy@sproutsocial.com**](mailto:privacy@sproutsocial.com).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=If%20you%20have%20a,contact%20us%20at%20%5B**privacy%40sproutsocial.com**%5D(mailto%3Aprivacy%40sproutsocial.com).","char_start":36494,"char_end":36675}},{"surface":"privacy_data_use","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Privacy Policy.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=You%20can%20see%20when,of%20this%20Privacy%20Policy.","char_start":36162,"char_end":36296}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"We may send periodic promotional or informational emails to you. You may opt-out of promotional communications by following the unsubscribe or opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving promotional emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Service you have requested or received from us.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20may%20send%20periodic,or%20received%20from%20us.","char_start":27879,"char_end":28374}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"We use cookies and similar tracking technology (collectively, “ **Cookies**”) to collect and use information about you, including to serve interest-based advertising. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our [**Cookie Policy**](https://sproutsocial.com/cookie-notice/).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20use%20cookies%20and,see%20our%20%5B**Cookie%20Policy**%5D(https%3A%2F%2Fsproutsocial.com%2Fcookie-notice%2F).","char_start":19372,"char_end":19712}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"US data protection laws grant California, Colorado, and Virginia residents the following data rights:","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=US%20data%20protection%20laws,the%20following%20data%20rights%3A","char_start":38079,"char_end":38180}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**Notice of Collection.** In the 12 months prior to the last update of this Privacy Policy, we have collected the following categories of personal information:","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=**Notice%20of%20Collection.**%20In,categories%20of%20personal%20information%3A","char_start":38182,"char_end":38341}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- **Information We Collect Directly from You**: The type of information that we collect directly from you varies based on your interaction with our Site and our Service. For example, we collect information directly from you when you register an account with us, liaise with us on a customer service issue, apply for a job, and complete an application or other forms on the Site and/or Service. We also collect information that you send us via any medium, including, but not limited to email address and phone number. In addition, we collect information about you from your social media interactions on third party social media properties, such as your social media handle, username, profile, postings, and messages you exchange with our customers.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20**Information%20We%20Collect,exchange%20with%20our%20customers.","char_start":1899,"char_end":2646}},{"surface":"moderation_enforcement","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Although we do not monitor content published through the Services and are not responsible for any content published through the Services, we reserve the right to delete, edit, or move messages or materials that we deem necessary to be removed, including, but not limited to, public postings, advertisements, and messages.","caution":"Platform reserves unilateral right to delete, edit, or move user content at its sole discretion without defined process or notice requirements.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=Although%20we%20do%20not,postings%2C%20advertisements%2C%20and%20messages.","char_start":14974,"char_end":15295}},{"surface":"moderation_enforcement","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"We may restrict functionality or temporarily suspend your (or any Client’s or Affiliate’s) use of the Services if we reasonably and in good faith believe such suspension is necessary to prevent unauthorized use of the Services (including but not limited to a violation of these Terms) or to prevent an ongoing violation of any applicable laws or regulations. We will use commercially reasonable efforts to notify you by email prior to such suspension unless we believe that the need to restrict or suspend access is time-sensitive and requires immediate action without notice, or we are prohibited from providing notice under law or legal order. In addition, if you fail to timely pay any fees in accordance with these Terms and/or any Plan or Service Order, we may, without limitation to any of our other rights or remedies, suspend your use of the Services until we receive all amounts due. We will not be liable to you or any third parties for any of the foregoing actions.","caution":"Platform can suspend access immediately and without prior notice at its discretion, and explicitly excludes all liability for such suspension actions, including impact on users' clients and affiliates.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=We%20may%20restrict%20functionality,of%20the%20foregoing%20actions.","char_start":15337,"char_end":16313}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **8.1. Subscriber Warranties**. You hereby represent and warrant that: (a) you will use the Services in compliance with all applicable laws and regulations; (b) the information you provide in registering for the Services is accurate, complete, and rightfully yours to use; (c) all Authorized Users are 18 years old or older; (d) you are not prohibited or restricted from having a Sprout Social account; (e) you are authorized to submit the Content and your Content has not been collected, stored, or transferred to Sprout Social and its Affiliates in violation of any law, regulation, third party rights or contractual restrictions; and (f) you are not a competitor of Sprout Social or using the Services for purposes that are competitive with Sprout Social.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**8.1.%20Subscriber%20Warranties**.,competitive%20with%20Sprout%20Social.","char_start":39057,"char_end":39818}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"02. **3.1.2. Protection Against Unauthorized Use**. You agree to use reasonable efforts to prevent any unauthorized use of the Services and to immediately notify us if you discover any unauthorized use of the Services. Immediately upon discovery of unauthorized use, you will take all necessary steps to terminate the unauthorized use and cooperate with us in preventing any further unauthorized use. You acknowledge that our Services support login through two-factor authentication and agree that Sprout Social will not be responsible for any damages, losses, or liability that would have been prevented by the implementation of such two-factor authentication by you or your Authorized Users.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=02.%20**3.1.2.%20Protection%20Against,or%20your%20Authorized%20Users.","char_start":11585,"char_end":12278}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"04. **3.3. Use Restrictions**. You must use the Services in accordance with: (a) these Terms; (b) the applicable Product-Specific Terms; and (c) the Usage Policy. Although we do not monitor content published through the Services and are not responsible for any content published through the Services, we reserve the right to delete, edit, or move messages or materials that we deem necessary to be removed, including, but not limited to, public postings, advertisements, and messages.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=04.%20**3.3.%20Use%20Restrictions**.,postings%2C%20advertisements%2C%20and%20messages.","char_start":14811,"char_end":15295}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"05. **3.4. Right to Suspend Services**. We may restrict functionality or temporarily suspend your (or any Client’s or Affiliate’s) use of the Services if we reasonably and in good faith believe such suspension is necessary to prevent unauthorized use of the Services (including but not limited to a violation of these Terms) or to prevent an ongoing violation of any applicable laws or regulations. We will use commercially reasonable efforts to notify you by email prior to such suspension unless we believe that the need to restrict or suspend access is time-sensitive and requires immediate action without notice, or we are prohibited from providing notice under law or legal order. In addition, if you fail to timely pay any fees in accordance with these Terms and/or any Plan or Service Order, we may, without limitation to any of our other rights or remedies, suspend your use of the Services until we receive all amounts due. We will not be liable to you or any third parties for any of the foregoing actions.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=05.%20**3.4.%20Right%20to,of%20the%20foregoing%20actions.","char_start":15297,"char_end":16313}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"03. **13.3. Export Compliance and Anti-Corruption**. The Services may be subject to export laws and regulations of the United States and other jurisdictions. You represent that you are not named on any U.S. government denied-party list. You shall not permit your Authorized Users, Clients, Affiliates, or any other third party to access or use the Services in a U.S. embargoed country or in violation of any U.S. or other applicable export law or regulation. You further represent that neither you nor your Authorized Users, Clients, or Affiliates have received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value in connection with your purchase or use of our Services (excluding any reasonable gifts and entertainment provided in the ordinary course of business).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=03.%20**13.3.%20Export%20Compliance,ordinary%20course%20of%20business).","char_start":51140,"char_end":51943}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.31.**“ **Third-party Service Terms**” means the terms and conditions, acceptable use policies, or any other similar policies or terms of any Third-party Services as further defined in the Usage Policy.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.31.**%E2%80%9C%20**Third-party%20Service%20Terms**%E2%80%9D,in%20the%20Usage%20Policy.","char_start":9066,"char_end":9271}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"04. **3.3. Use Restrictions**. You must use the Services in accordance with: (a) these Terms; (b) the applicable Product-Specific Terms; and (c) the Usage Policy. Although we do not monitor content published through the Services and are not responsible for any content published through the Services, we reserve the right to delete, edit, or move messages or materials that we deem necessary to be removed, including, but not limited to, public postings, advertisements, and messages.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=04.%20**3.3.%20Use%20Restrictions**.,postings%2C%20advertisements%2C%20and%20messages.","char_start":14811,"char_end":15295}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **6.2. Termination by Us**. We may terminate these Terms, your Plan, or a Service Order and your use of the Services for any of the following reasons: (a) you fail to comply with these Terms; (b) you do not pay your fees in accordance with the payment terms under your Plan or Service Order; (c) at the expiration of the subscription period of your Plan if we provide prior written notice to you; (d) you become the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors; or (e) if we reasonably determine you are acting or have acted in a way that could present substantial reputational harm to Sprout Social, its Affiliates or its current or prospective partners or customers. In no event will any termination by us for any of the foregoing reasons entitle you to any refunds of any prepaid and unused fees or relieve you of your obligation to pay any fees payable to us prior to the date of termination, and any unpaid fees under your Plan will remain due and payable. Any suspected fraudulent, abusive, hateful, discriminatory or illegal activity may be grounds for immediate termination of your use of the Services and may be referred to law enforcement authorities.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**6.2.%20Termination%20by,to%20law%20enforcement%20authorities.","char_start":34657,"char_end":35929}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **8.1. Subscriber Warranties**. You hereby represent and warrant that: (a) you will use the Services in compliance with all applicable laws and regulations; (b) the information you provide in registering for the Services is accurate, complete, and rightfully yours to use; (c) all Authorized Users are 18 years old or older; (d) you are not prohibited or restricted from having a Sprout Social account; (e) you are authorized to submit the Content and your Content has not been collected, stored, or transferred to Sprout Social and its Affiliates in violation of any law, regulation, third party rights or contractual restrictions; and (f) you are not a competitor of Sprout Social or using the Services for purposes that are competitive with Sprout Social.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**8.1.%20Subscriber%20Warranties**.,competitive%20with%20Sprout%20Social.","char_start":39057,"char_end":39818}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"03. **13.3. Export Compliance and Anti-Corruption**. The Services may be subject to export laws and regulations of the United States and other jurisdictions. You represent that you are not named on any U.S. government denied-party list. You shall not permit your Authorized Users, Clients, Affiliates, or any other third party to access or use the Services in a U.S. embargoed country or in violation of any U.S. or other applicable export law or regulation. You further represent that neither you nor your Authorized Users, Clients, or Affiliates have received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value in connection with your purchase or use of our Services (excluding any reasonable gifts and entertainment provided in the ordinary course of business).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=03.%20**13.3.%20Export%20Compliance,ordinary%20course%20of%20business).","char_start":51140,"char_end":51943}},{"surface":"moderation_enforcement","risk":"high","confidence":"high","tier":"Free","verified":true,"quote":"the date on which Sprout Social terminates your access to such Services, which Sprout Social may do at any time in its sole discretion.","caution":"Sprout Social reserves unilateral, discretionary right to terminate Free Trial access at any time without cause or notice. It is unclear from this excerpt whether similar discretion applies to paid subscriptions.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=the%20date%20on%20which,in%20its%20sole%20discretion.","char_start":4839,"char_end":4974}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"05. **3.4. Right to Suspend Services**. We may restrict functionality or temporarily suspend your (or any Client’s or Affiliate’s) use of the Services if we reasonably and in good faith believe such suspension is necessary to prevent unauthorized use of the Services (including but not limited to a violation of these Terms) or to prevent an ongoing violation of any applicable laws or regulations. We will use commercially reasonable efforts to notify you by email prior to such suspension unless we believe that the need to restrict or suspend access is time-sensitive and requires immediate action without notice, or we are prohibited from providing notice under law or legal order. In addition, if you fail to timely pay any fees in accordance with these Terms and/or any Plan or Service Order, we may, without limitation to any of our other rights or remedies, suspend your use of the Services until we receive all amounts due. We will not be liable to you or any third parties for any of the foregoing actions.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=05.%20**3.4.%20Right%20to,of%20the%20foregoing%20actions.","char_start":15297,"char_end":16313}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"02. **3.1.2. Protection Against Unauthorized Use**. You agree to use reasonable efforts to prevent any unauthorized use of the Services and to immediately notify us if you discover any unauthorized use of the Services. Immediately upon discovery of unauthorized use, you will take all necessary steps to terminate the unauthorized use and cooperate with us in preventing any further unauthorized use. You acknowledge that our Services support login through two-factor authentication and agree that Sprout Social will not be responsible for any damages, losses, or liability that would have been prevented by the implementation of such two-factor authentication by you or your Authorized Users.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=02.%20**3.1.2.%20Protection%20Against,or%20your%20Authorized%20Users.","char_start":11585,"char_end":12278}},{"surface":"moderation_enforcement","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"We may terminate these Terms, your Plan, or a Service Order and your use of the Services for any of the following reasons: (a) you fail to comply with these Terms; (b) you do not pay your fees in accordance with the payment terms under your Plan or Service Order; (c) at the expiration of the subscription period of your Plan if we provide prior written notice to you; (d) you become the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors; or (e) if we reasonably determine you are acting or have acted in a way that could present substantial reputational harm to Sprout Social, its Affiliates or its current or prospective partners or customers. In no event will any termination by us for any of the foregoing reasons entitle you to any refunds of any prepaid and unused fees or relieve you of your obligation to pay any fees payable to us prior to the date of termination, and any unpaid fees under your Plan will remain due and payable. Any suspected fraudulent, abusive, hateful, discriminatory or illegal activity may be grounds for immediate termination of your use of the Services and may be referred to law enforcement authorities.","caution":"Termination for 'reputational harm' (clause (e)) is a highly subjective, broadly worded discretionary ground that gives the platform unilateral power to terminate with no refund. 'Suspected' activity (no conviction required) can also trigger immediate termination and law-enforcement referral.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=We%20may%20terminate%20these,to%20law%20enforcement%20authorities.","char_start":34688,"char_end":35929}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.32.**“ **Usage Policy**” means Sprout Social’s Usage Policy applicable to the Services located at [https://sproutsocial.com/legal/usage-policy](https://sproutsocial.com/legal/usage-policy).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.32.**%E2%80%9C%20**Usage%20Policy**%E2%80%9D%20means,Services%20located%20at%20%5Bhttps%3A%2F%2Fsproutsocial.com%2Flegal%2Fusage-policy%5D(https%3A%2F%2Fsproutsocial.com%2Flegal%2Fusage-policy).","char_start":9273,"char_end":9466}},{"surface":"moderation_enforcement","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"The provisions set forth in the following Sections, and any other right or obligation of the parties in these Terms that, by its nature, should survive termination or expiration of these Terms, will survive any expiration or termination of these Terms: Section 3 (Use of and Access to the Services), Section 4 (Third-Party Services), your payment obligations under Section 5 (Fees and Payment), Section 6 (Cancellation and Termination), Section 7 (Confidential Information), , Section 8.2 (Disclaimer), Section 9 (Indemnification), Section 10 (Limitations of Liability), Section 11 (Your Rights and Our Rights to IP), and Section 13 (General).","caution":"Section 6 (Cancellation and Termination) survives termination, and its obligations on the user persist post-cancellation; enforcement terms outlive the service relationship.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=The%20provisions%20set%20forth,and%20Section%2013%20(General).","char_start":59142,"char_end":59785}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"    1. **3.2.1. Authorized Users**. You acknowledge and agree that you are responsible for your Authorized Users’ compliance with these Terms, all activity conducted under your Account (regardless of knowledge or intent) and for all Content that you or your Authorized Users post or otherwise transmit via the Subscription Services.  You further acknowledge and agree that you are responsible for managing access to your Account and that each Authorized User will be issued its own unique user identification and password. You shall ensure that credentials are kept confidential and not shared by more than one Authorized User and that Authorized Users are using the Subscription Services solely on your behalf. You shall have sole responsibility for the accuracy, quality, and legality of the Content and the means by which you acquired the Content. Except as provided in Section 3.2.3 (“Agency Subscribers”), you agree that you will not trade, transfer, or sell access to your login or Account to another party unless otherwise agreed to in writing by Sprout Social.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=%201.%20**3.2.1.%20Authorized,writing%20by%20Sprout%20Social.","char_start":12322,"char_end":13390}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.32.**“ **Usage Policy**” means Sprout Social’s Usage Policy applicable to the Services located at [https://sproutsocial.com/legal/usage-policy](https://sproutsocial.com/legal/usage-policy).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.32.**%E2%80%9C%20**Usage%20Policy**%E2%80%9D%20means,Services%20located%20at%20%5Bhttps%3A%2F%2Fsproutsocial.com%2Flegal%2Fusage-policy%5D(https%3A%2F%2Fsproutsocial.com%2Flegal%2Fusage-policy).","char_start":9273,"char_end":9466}},{"surface":"data_retention","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"We retain information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).\n\nWhen we have no ongoing legitimate business need to process your information, we will either delete or anonymize it in accordance with our data retention policy, or, in the limited circumstances where this is not possible (for example, because your information has been stored in backup archives), then we will securely store your information and isolate it from any further processing until deletion is possible.","caution":"No specific retention periods are stated. Data in backup archives may be retained indefinitely until deletion is technically feasible. The 'legitimate business need' standard is broad and self-defined.","provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20retain%20information%20we,until%20deletion%20is%20possible.","char_start":16899,"char_end":17546}},{"surface":"data_retention","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"We retain the personal information we collect for as long as it is necessary to complete the commercial purposes for which it was collected. Once the information is no longer necessary, we will delete it or de-identify/anonymize this data so that it no longer identifies a particular individual.","caution":"Retention is tied to vaguely defined 'commercial purposes,' giving the platform broad discretion over how long data is kept. De-identification is offered as an alternative to deletion, which may preserve data in aggregate form indefinitely.","provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20retain%20the%20personal,identifies%20a%20particular%20individual.","char_start":41274,"char_end":41569}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"10. **3.9. Free Trials.** If you are granted access to use the Services as a part of a Free Trial (including the Beta Services) you shall use the Services only for your internal, non-production, non-commercial evaluation and testing purposes. Your right to use the Services as a part of a Free Trial will immediately terminate at the end of the Free Trial Period. Any continued use of the Services will require you to register for the Services, purchase a subscription, and pay the applicable subscription fees. You acknowledge that any Content entered into the Services during a Free Trial may be permanently lost unless you purchase a subscription for the same Services before the end of the Free Trial Period. In the event of a conflict between this Section and the remainder of these Terms, the terms in this Section 3.9 will control with respect to the portion of the Services offered on a Free Trial basis.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=10.%20**3.9.%20Free%20Trials.**,a%20Free%20Trial%20basis.","char_start":19779,"char_end":20691}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"10. **3.9. Free Trials.** If you are granted access to use the Services as a part of a Free Trial (including the Beta Services) you shall use the Services only for your internal, non-production, non-commercial evaluation and testing purposes. Your right to use the Services as a part of a Free Trial will immediately terminate at the end of the Free Trial Period. Any continued use of the Services will require you to register for the Services, purchase a subscription, and pay the applicable subscription fees. You acknowledge that any Content entered into the Services during a Free Trial may be permanently lost unless you purchase a subscription for the same Services before the end of the Free Trial Period. In the event of a conflict between this Section and the remainder of these Terms, the terms in this Section 3.9 will control with respect to the portion of the Services offered on a Free Trial basis.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=10.%20**3.9.%20Free%20Trials.**,a%20Free%20Trial%20basis.","char_start":19779,"char_end":20691}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"3. **6.3.** **Post Termination Obligations**. If these Terms, your Plan or a Service Order expires or is cancelled or terminated for any reason: (a) you will pay to Sprout Social any fees or other amounts that have accrued prior to the effective date of the termination; (b) any and all liabilities accrued prior to the effective date of termination will survive; and (c) your access to and use of the  Services will cease. Sprout Social shall have the right to remove your Account information, Account settings, and Content within thirty (30) days of such expiration, cancellation, or termination with no liability or notice to you. Once your Account information, Account settings, and Content are deleted, you will not be able to recover them, except for any Content that remains on Third-party Services pursuant to such Third-party Service Terms.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=3.%20**6.3.**%20**Post%20Termination,such%20Third-party%20Service%20Terms.","char_start":35931,"char_end":36780}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"We retain information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20retain%20information%20we,tax%20or%20accounting%20requirements).","char_start":16899,"char_end":17131}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it in accordance with our data retention policy, or, in the limited circumstances where this is not possible (for example, because your information has been stored in backup archives), then we will securely store your information and isolate it from any further processing until deletion is possible.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=When%20we%20have%20no,until%20deletion%20is%20possible.","char_start":17133,"char_end":17546}},{"surface":"data_retention","risk":"medium","confidence":"low","tier":"Free","verified":true,"quote":"You acknowledge that any Content entered into the Services during a Free Trial may be permanently lost unless you purchase a subscription for the same Services before the end of the Free Trial Period.","caution":"Content submitted during a Free Trial may be permanently deleted upon trial expiration with no guaranteed export or recovery mechanism.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=You%20acknowledge%20that%20any,the%20Free%20Trial%20Period.","char_start":20291,"char_end":20491}},{"surface":"data_retention","risk":"medium","confidence":"low","tier":"All","verified":true,"quote":"Sprout Social shall have the right to remove your Account information, Account settings, and Content within thirty (30) days of such expiration, cancellation, or termination with no liability or notice to you. Once your Account information, Account settings, and Content are deleted, you will not be able to recover them, except for any Content that remains on Third-party Services pursuant to such Third-party Service Terms.","caution":"Platform may permanently delete all user content and account data within 30 days of termination with no additional notice, and bears no liability for that deletion. Users must export data before termination.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=Sprout%20Social%20shall%20have,such%20Third-party%20Service%20Terms.","char_start":36355,"char_end":36780}},{"surface":"data_retention","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"we cannot ensure the complete or comprehensive removal of the content and may retain the content as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.","caution":"Even after a user requests removal of content (specifically in the context of California minors), Sprout may retain it to comply with legal obligations, resolve disputes, or enforce agreements. No specific retention periods are stated.","provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=we%20cannot%20ensure%20the,and%20enforce%20our%20agreements.","char_start":34976,"char_end":35169}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"We retain the personal information we collect for as long as it is necessary to complete the commercial purposes for which it was collected. Once the information is no longer necessary, we will delete it or de-identify/anonymize this data so that it no longer identifies a particular individual.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20retain%20the%20personal,identifies%20a%20particular%20individual.","char_start":41274,"char_end":41569}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"3. **6.3.** **Post Termination Obligations**. If these Terms, your Plan or a Service Order expires or is cancelled or terminated for any reason: (a) you will pay to Sprout Social any fees or other amounts that have accrued prior to the effective date of the termination; (b) any and all liabilities accrued prior to the effective date of termination will survive; and (c) your access to and use of the  Services will cease. Sprout Social shall have the right to remove your Account information, Account settings, and Content within thirty (30) days of such expiration, cancellation, or termination with no liability or notice to you. Once your Account information, Account settings, and Content are deleted, you will not be able to recover them, except for any Content that remains on Third-party Services pursuant to such Third-party Service Terms.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=3.%20**6.3.**%20**Post%20Termination,such%20Third-party%20Service%20Terms.","char_start":35931,"char_end":36780}},{"surface":"tier_differences","risk":"medium","confidence":"high","tier":"Paid","verified":true,"quote":"For annual Plans where you pay Sprout Social on a monthly basis in the Application, we will charge you on the first day of your Subscription Term and automatically on the same date in each subsequent month of your Subscription Term and your Subscription Term will automatically renew for subsequent annual periods unless you cancel your Plan in accordance with this Section 5.1.3. We will continue to charge you for your Plan, including for any Add-Ons, on a monthly basis throughout the duration of your Subscription Term and any subsequent renewal terms unless you cancel your Plan by providing notice of cancellation **at least thirty (30) days prior to the end of your current Subscription Term** by emailing your customer success manager or successteam@sproutsocial.com. ","caution":"Annual plans with monthly payments require 30-day advance written cancellation notice via email (not self-serve in-app), and failure results in continued monthly charges through the full annual term. The cancellation mechanism is more restrictive than standard monthly plans.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=For%20annual%20Plans%20where,manager%20or%20successteam%40sproutsocial.com.%20","char_start":26188,"char_end":26964}},{"surface":"tier_differences","risk":"medium","confidence":"medium","tier":"Enterprise","verified":true,"quote":"If we invoice you for fees under your Plan, the Subscription Term will be detailed on the Service Order and your fees will be due upon the date of the applicable invoice. Unless otherwise specified on your Service Order, if we do not receive payment within thirty (30) days of the date of the invoice, your Account may be suspended and you will lose access to the Services.","caution":"Invoice-based customers (typically enterprise) face account suspension after 30 days of non-payment, without the additional grace mechanisms available to credit-card payers.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=If%20we%20invoice%20you,access%20to%20the%20Services.","char_start":27884,"char_end":28257}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.19.**“ **Plan**” means the specific services and product features available to you based upon your subscription. Plan details may be outlined within the Application or on a Service Order.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.19.**%E2%80%9C%20**Plan**%E2%80%9D%20means%20the,on%20a%20Service%20Order.","char_start":5718,"char_end":5909}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**2.1. Plan Details.** The Services available to you will be based on your Plan.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**2.1.%20Plan%20Details.**%20The,based%20on%20your%20Plan.","char_start":9490,"char_end":9570}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"3. **2.2. Add-Ons; Professional Services.** Any additional Services or Service features, including but not limited to, listening, analytics, bots, or customer service, or any additional users, profiles, groups, brand keywords, and other features or functionality that you later add to an existing Plan (the “ **Add-Ons**”) during your Subscription Term shall be subject to these Terms. Any Professional Services shall also be subject to these Terms and any applicable Service Order or statements of work.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=3.%20**2.2.%20Add-Ons%3B%20Professional,or%20statements%20of%20work.","char_start":10273,"char_end":10777}},{"surface":"tier_differences","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"2. **5.1. Payment in Application (applicable to Sprout Social Subscription Services only)**.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**5.1.%20Payment%20in,Social%20Subscription%20Services%20only)**.","char_start":23732,"char_end":23824}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **5.1.2. Annual Payment Plans.** For Plans where you pay Sprout Social on an annual basis in the Application, we will charge you on the first day of your Subscription Term, and your Subscription Term will automatically renew for subsequent annual periods, and we will automatically charge you on the same date in each subsequent year (“ **Annual Pay Date**”) unless you cancel your Plan in accordance with this Section 5.1.2. We will continue to charge you for your Plan on the Annual Pay Date, including for any Add-Ons, unless you cancel your Plan prior to the next Annual Pay Date through the billing page within the Application. Cancellations must be made by the current Account Owner. If you cancel your Plan during an ongoing Subscription Term, you will continue to have access to the Services until the following Annual Pay Date, and you will not be issued any refunds or credits for any prepaid and unused fees for the remainder of the Subscription Term. Sprout Social reserves the right to increase subscription fees for your annual Plan on your Annual Pay Date; provided, however, that such increase shall not exceed 7% over the fees related to the immediately preceding Subscription Term unless we provide you notice of different pricing at least sixty (60) days prior to the Annual Pay Date.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**5.1.2.%20Annual%20Payment,the%20Annual%20Pay%20Date.","char_start":24830,"char_end":26136}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"3. **5.1.3. Annual Plans with Monthly Payments**. For annual Plans where you pay Sprout Social on a monthly basis in the Application, we will charge you on the first day of your Subscription Term and automatically on the same date in each subsequent month of your Subscription Term and your Subscription Term will automatically renew for subsequent annual periods unless you cancel your Plan in accordance with this Section 5.1.3. We will continue to charge you for your Plan, including for any Add-Ons, on a monthly basis throughout the duration of your Subscription Term and any subsequent renewal terms unless you cancel your Plan by providing notice of cancellation **at least thirty (30) days prior to the end of your current Subscription Term** by emailing your customer success manager or successteam@sproutsocial.com. Cancellations must be made by the current Account Owner. If you cancel your Plan during an ongoing Subscription Term, you will not be issued any refunds or credits for any prepaid and unused fees for the remainder of the Subscription Term, and you will be required to pay any and all unpaid fees due to Sprout Social. If you fail to make timely payments, any and all unpaid fees that are outstanding under an applicable Service Order may become immediately due and payable in Sprout Social’s discretion. Sprout Social reserves the right to increase subscription fees for your Plan upon the first day of your renewal Subscription Term; provided, however, that such increase shall not exceed 7% over the fees related to the immediately preceding Subscription Term unless we provide you notice of different pricing at least sixty (60) days prior to the applicable renewal Subscription Term.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=3.%20**5.1.3.%20Annual%20Plans,applicable%20renewal%20Subscription%20Term.","char_start":26138,"char_end":27851}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"3. **10.3. Free Trials and Beta Services**. NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, IN NO EVENT WILL SPROUT SOCIAL OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES FOR SERVICES PROVIDED ON A FREE TRIAL BASIS OR FOR BETA SERVICES, INCLUDING, WITHOUT LIMITATION, CONSEQUENTIAL DAMAGES, LOST REVENUE, LOST PROFITS, OR LOST DATA, EVEN IF SPROUT SOCIAL OR ITS AFFILIATES ARE APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING OR ANY SUCH DAMAGES WERE OTHERWISE FORESEEABLE.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=3.%20**10.3.%20Free%20Trials,DAMAGES%20WERE%20OTHERWISE%20FORESEEABLE.","char_start":47134,"char_end":47608}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.7.**“ **Beta Services**” means certain services, features, or functionalities in the Services made available to Sprout Social’s customers for their internal evaluation and testing purposes only, which, at Sprout Social’s sole discretion, may or may not be made generally available thereafter.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.7.**%E2%80%9C%20**Beta%20Services**%E2%80%9D%20means,made%20generally%20available%20thereafter.","char_start":2629,"char_end":2925}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.16.**“ **Free Trial Period**” means the period beginning on the date which you sign up for, or are provisioned access to, the Services as part of a Free Trial and ending on the earlier of: (a) the date which Sprout Social specifies as the end of the Free Trial; (b) the date on which you purchase a paid subscription for the same Services; or (c) the date on which Sprout Social terminates your access to such Services, which Sprout Social may do at any time in its sole discretion.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.16.**%E2%80%9C%20**Free%20Trial%20Period**%E2%80%9D,in%20its%20sole%20discretion.","char_start":4488,"char_end":4974}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.17. “Influencer Marketing Subscription Services**” means the proprietary influencer marketing subscription services, which include the use of Sprout Social’s web-based Applications, technical support, and applicable documentation, each corresponding to the applicable Plan.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.17.%20%E2%80%9CInfluencer%20Marketing%20Subscription,to%20the%20applicable%20Plan.","char_start":4976,"char_end":5253}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.20.**“ **Product-Specific Terms**” means the additional terms and conditions required for you to access and use the respective Subscription Services. The Product-Specific Terms for the Sprout Social Subscription Services are located at [https://sproutsocial.com/legal/sprout-product-terms](https://sproutsocial.com/legal/sprout-product-terms). The Product Specific Terms for the Influencer Marketing Subscription Services are located at [https://sproutsocial.com/legal/sprout-social-influencer-marketing-product-terms](https://sproutsocial.com/legal/sprout-social-influencer-marketing-product-terms/). The Product-Specific Terms are incorporated into these Terms to the extent they apply to the Services procured by you.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.20.**%E2%80%9C%20**Product-Specific%20Terms**%E2%80%9D%20means,Services%20procured%20by%20you.","char_start":5911,"char_end":6635}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"3. **2.2. Add-Ons; Professional Services.** Any additional Services or Service features, including but not limited to, listening, analytics, bots, or customer service, or any additional users, profiles, groups, brand keywords, and other features or functionality that you later add to an existing Plan (the “ **Add-Ons**”) during your Subscription Term shall be subject to these Terms. Any Professional Services shall also be subject to these Terms and any applicable Service Order or statements of work.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=3.%20**2.2.%20Add-Ons%3B%20Professional,or%20statements%20of%20work.","char_start":10273,"char_end":10777}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **5.1. Payment in Application (applicable to Sprout Social Subscription Services only)**.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**5.1.%20Payment%20in,Social%20Subscription%20Services%20only)**.","char_start":23732,"char_end":23824}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"    2. **3.2.2. Affiliates**. Subject to compliance with these Terms and any limitations in your Plan or a Service Order (if applicable), your Affiliates may access and use the Subscription Services. However, if any separate billing or Accounts are required for any of your Affiliates, the Affiliate will need to purchase its own Plan.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=%202.%20**3.2.2.%20Affiliates**.,purchase%20its%20own%20Plan.","char_start":13392,"char_end":13727}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **5.1.2. Annual Payment Plans.** For Plans where you pay Sprout Social on an annual basis in the Application, we will charge you on the first day of your Subscription Term, and your Subscription Term will automatically renew for subsequent annual periods, and we will automatically charge you on the same date in each subsequent year (“ **Annual Pay Date**”) unless you cancel your Plan in accordance with this Section 5.1.2. We will continue to charge you for your Plan on the Annual Pay Date, including for any Add-Ons, unless you cancel your Plan prior to the next Annual Pay Date through the billing page within the Application. Cancellations must be made by the current Account Owner. If you cancel your Plan during an ongoing Subscription Term, you will continue to have access to the Services until the following Annual Pay Date, and you will not be issued any refunds or credits for any prepaid and unused fees for the remainder of the Subscription Term. Sprout Social reserves the right to increase subscription fees for your annual Plan on your Annual Pay Date; provided, however, that such increase shall not exceed 7% over the fees related to the immediately preceding Subscription Term unless we provide you notice of different pricing at least sixty (60) days prior to the Annual Pay Date.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**5.1.2.%20Annual%20Payment,the%20Annual%20Pay%20Date.","char_start":24830,"char_end":26136}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"3. **5.1.3. Annual Plans with Monthly Payments**. For annual Plans where you pay Sprout Social on a monthly basis in the Application, we will charge you on the first day of your Subscription Term and automatically on the same date in each subsequent month of your Subscription Term and your Subscription Term will automatically renew for subsequent annual periods unless you cancel your Plan in accordance with this Section 5.1.3. We will continue to charge you for your Plan, including for any Add-Ons, on a monthly basis throughout the duration of your Subscription Term and any subsequent renewal terms unless you cancel your Plan by providing notice of cancellation **at least thirty (30) days prior to the end of your current Subscription Term** by emailing your customer success manager or successteam@sproutsocial.com. Cancellations must be made by the current Account Owner. If you cancel your Plan during an ongoing Subscription Term, you will not be issued any refunds or credits for any prepaid and unused fees for the remainder of the Subscription Term, and you will be required to pay any and all unpaid fees due to Sprout Social. If you fail to make timely payments, any and all unpaid fees that are outstanding under an applicable Service Order may become immediately due and payable in Sprout Social’s discretion. Sprout Social reserves the right to increase subscription fees for your Plan upon the first day of your renewal Subscription Term; provided, however, that such increase shall not exceed 7% over the fees related to the immediately preceding Subscription Term unless we provide you notice of different pricing at least sixty (60) days prior to the applicable renewal Subscription Term.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=3.%20**5.1.3.%20Annual%20Plans,applicable%20renewal%20Subscription%20Term.","char_start":26138,"char_end":27851}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"3. **5.2. Payment By Invoice**. If we invoice you for fees under your Plan, the Subscription Term will be detailed on the Service Order and your fees will be due upon the date of the applicable invoice. Unless otherwise specified on your Service Order, if we do not receive payment within thirty (30) days of the date of the invoice, your Account may be suspended and you will lose access to the Services. Unless otherwise specified on your Service Order, your Plan will automatically renew at the end of your current Subscription Term. If you would like to cancel your Plan, you must provide such notice via email to your customer success manager or successteam@sproutsocial.com **at least thirty (30) days prior to the end of the current Subscription Term**. **Cancellations must be made by the current Account Owner.** Sprout Social reserves the right to increase subscription fees upon renewal; provided, however, that such increase shall not exceed 7% over the fees related to the immediately preceding Subscription Term unless we provide you notice of different pricing at least sixty (60) days prior to the applicable renewal Subscription Term.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=3.%20**5.2.%20Payment%20By,applicable%20renewal%20Subscription%20Term.","char_start":27852,"char_end":29003}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"4. **5.3. Changes To Your Plan.** If you upgrade your Plan or add any Add-Ons to your Plan during your Subscription Term, you will be charged the then-current price generally available to Sprout Social customers for the upgrade or Add-Ons, prorated based on the number of days remaining in your Subscription Term (unless otherwise stated on your applicable Service Order). Unless otherwise specified in your Service Order, any upgrade or Add-Ons that you add will be coterminous with the existing Plan and will automatically renew at the end of the Subscription Term along with your Plan. If you choose to downgrade your Plan or remove any Add-Ons from your Plan, you will not be issued any refunds or credits for the unused and prepaid fees in connection with the downgrade or removal. Downgrading your Plan may cause the loss of content, features, or capacity of your Account and we will not be liable for any such loss.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=4.%20**5.3.%20Changes%20To,for%20any%20such%20loss.","char_start":29005,"char_end":29927}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.13. “Employee Advocacy Subscription Services”** means the proprietary employee advocacy subscription services provided by Sprout Social, which include use of Sprout Social’s web-based applications, mobile applications (if applicable), technical support, and applicable documentation, each corresponding to the Plan.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.13.%20%E2%80%9CEmployee%20Advocacy%20Subscription,corresponding%20to%20the%20Plan.","char_start":3907,"char_end":4226}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **5.1.1. Monthly Payment Plans**. For Plans where you pay Sprout Social on a monthly basis within the Application, we will charge you on the first day of your Subscription Term and automatically on the same date in each subsequent month (“ **Monthly Pay Date**”). We will continue to charge you for your Plan on the Monthly Pay Date, including for any Add-Ons, unless you cancel your Plan through the billing page within the Application. Cancellations must be made by the current Account Owner. If you cancel your Plan in the month preceding your Monthly Pay Date, you will continue to have access to the Services until the following Monthly Pay Date and you will not be issued any refunds or credits for prepaid and unused fees for the remainder of the Subscription Term. We reserve the right to increase pricing for our monthly Plans at any time in our sole discretion. Any price changes to a monthly Plan will take effect on the next Monthly Pay Date following notice to you of such price change.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**5.1.1.%20Monthly%20Payment,of%20such%20price%20change.","char_start":23826,"char_end":24828}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. You will either pay for your Plan in the Application (if applicable) or upon receipt of an invoice issued by us, subject to the applicable provisions below.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20You%20will%20either,the%20applicable%20provisions%20below.","char_start":23571,"char_end":23730}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"07. **3.6. Availability of Service.** While we will use commercially reasonable efforts to keep the Applications available and accessible, the Applications may be unavailable from time to time for repairs, upgrades, routine and emergency maintenance, or other interruptions that may be out of our reasonable control, including outages of Third-party Services and related application programming interfaces and integrations. Interruptions to your use of the Services shall not serve as a basis to terminate your subscription or entitle you to a full or partial refund or credit of subscription fees.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=07.%20**3.6.%20Availability%20of,credit%20of%20subscription%20fees.","char_start":17036,"char_end":17634}},{"surface":"tier_differences","risk":"medium","confidence":"medium","tier":"Free","verified":true,"quote":"If you are granted access to use the Services as a part of a Free Trial (including the Beta Services) you shall use the Services only for your internal, non-production, non-commercial evaluation and testing purposes. Your right to use the Services as a part of a Free Trial will immediately terminate at the end of the Free Trial Period. Any continued use of the Services will require you to register for the Services, purchase a subscription, and pay the applicable subscription fees. You acknowledge that any Content entered into the Services during a Free Trial may be permanently lost unless you purchase a subscription for the same Services before the end of the Free Trial Period.","caution":"Free Trial users face stricter use limitations (non-commercial only) and risk permanent data loss at trial expiration; these restrictions do not apply to paid subscribers.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=If%20you%20are%20granted,the%20Free%20Trial%20Period.","char_start":19805,"char_end":20491}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.19.**“ **Plan**” means the specific services and product features available to you based upon your subscription. Plan details may be outlined within the Application or on a Service Order.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.19.**%E2%80%9C%20**Plan**%E2%80%9D%20means%20the,on%20a%20Service%20Order.","char_start":5718,"char_end":5909}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"06. **3.5. Updates to Services.** We reserve the right to modify features and functionalities of the Services from time to time in our sole discretion. We will determine in our sole discretion whether such new features and functionalities require additional fees. We may decide to add new features or functionalities to the Services and make them generally available at no cost to our customers. Access to certain new features or functionalities may require acceptance of additional terms presented within the Application. We may or may not provide notice to you of changes to the Services.  We will not be liable to you or to any third party for any modifications, price increases, or discontinuations of the Services.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=06.%20**3.5.%20Updates%20to,discontinuations%20of%20the%20Services.","char_start":16315,"char_end":17034}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **2.1.1.** **In-App Purchases (Available for Sprout Social Subscription Services only).** If you purchased the Sprout Social Subscription Services within the Application, the details of your Plan will be set forth on the billing page within the Application.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**2.1.1.**%20**In-App%20Purchases,page%20within%20the%20Application.","char_start":9572,"char_end":9832}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"3. **10.3. Free Trials and Beta Services**. NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, IN NO EVENT WILL SPROUT SOCIAL OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES FOR SERVICES PROVIDED ON A FREE TRIAL BASIS OR FOR BETA SERVICES, INCLUDING, WITHOUT LIMITATION, CONSEQUENTIAL DAMAGES, LOST REVENUE, LOST PROFITS, OR LOST DATA, EVEN IF SPROUT SOCIAL OR ITS AFFILIATES ARE APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING OR ANY SUCH DAMAGES WERE OTHERWISE FORESEEABLE.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=3.%20**10.3.%20Free%20Trials,DAMAGES%20WERE%20OTHERWISE%20FORESEEABLE.","char_start":47134,"char_end":47608}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.26.**“ **Subscription Services**” means the Sprout Social Subscription Services, Employee Advocacy and/or the Influencer Marketing Subscription Services purchased by Subscriber per the applicable Plan or Service Order. Subscription Services do not include Professional Services or any Third-party Services.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.26.**%E2%80%9C%20**Subscription%20Services**%E2%80%9D%20means,or%20any%20Third-party%20Services.","char_start":7993,"char_end":8303}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"8. **5.7. Purchases through Reseller.** If you purchase the Services through an authorized reseller or distributor of the Services (the “ **Reseller**”), you will enter into a separate agreement or ordering document with such Reseller. Such agreement (the “ **Reseller Agreement**”) shall address, as between you and the Reseller, any relevant terms and conditions, which may include, without limitation: the quantity of products and services purchased, the service term, fees, payment and applicable taxes. You acknowledge that the Reseller Agreement is solely between you and the Reseller and is not binding on Sprout Social. Any disputes related to the Reseller Agreement shall be handled directly between you and the Reseller. Notwithstanding the foregoing, you acknowledge and agree that although purchased through a Reseller, the Services will be provisioned to you by Sprout Social; therefore, these Terms continue to apply and will govern your access to and use of the Services. In the event of any conflict between these Terms and a Reseller Agreement, these Terms shall govern as between you and Sprout Social.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=8.%20**5.7.%20Purchases%20through,you%20and%20Sprout%20Social.","char_start":32867,"char_end":33987}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **2.1.2. Service Orders.**  If you signed a Service Order, the details of your Plan will be provided on such Service Order.  These Terms are incorporated and made part of each Service Order (if any). If there is a conflict between these Terms and the terms of a Service Order, these Terms will control unless the Service Order states that a specific provision of these Terms is superseded by a specific provision of the Service Order.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**2.1.2.%20Service%20Orders.**,of%20the%20Service%20Order.","char_start":9834,"char_end":10271}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**2.1. Plan Details.** The Services available to you will be based on your Plan.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**2.1.%20Plan%20Details.**%20The,based%20on%20your%20Plan.","char_start":9490,"char_end":9570}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.15.**“ **Free Trial**” means access to the Services on a trial or evaluation basis at no charge.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.15.**%E2%80%9C%20**Free%20Trial**%E2%80%9D%20means,basis%20at%20no%20charge.","char_start":4386,"char_end":4486}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"4. **5.3. Changes To Your Plan.** If you upgrade your Plan or add any Add-Ons to your Plan during your Subscription Term, you will be charged the then-current price generally available to Sprout Social customers for the upgrade or Add-Ons, prorated based on the number of days remaining in your Subscription Term (unless otherwise stated on your applicable Service Order). Unless otherwise specified in your Service Order, any upgrade or Add-Ons that you add will be coterminous with the existing Plan and will automatically renew at the end of the Subscription Term along with your Plan. If you choose to downgrade your Plan or remove any Add-Ons from your Plan, you will not be issued any refunds or credits for the unused and prepaid fees in connection with the downgrade or removal. Downgrading your Plan may cause the loss of content, features, or capacity of your Account and we will not be liable for any such loss.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=4.%20**5.3.%20Changes%20To,for%20any%20such%20loss.","char_start":29005,"char_end":29927}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"3. **5.2. Payment By Invoice**. If we invoice you for fees under your Plan, the Subscription Term will be detailed on the Service Order and your fees will be due upon the date of the applicable invoice. Unless otherwise specified on your Service Order, if we do not receive payment within thirty (30) days of the date of the invoice, your Account may be suspended and you will lose access to the Services. Unless otherwise specified on your Service Order, your Plan will automatically renew at the end of your current Subscription Term. If you would like to cancel your Plan, you must provide such notice via email to your customer success manager or successteam@sproutsocial.com **at least thirty (30) days prior to the end of the current Subscription Term**. **Cancellations must be made by the current Account Owner.** Sprout Social reserves the right to increase subscription fees upon renewal; provided, however, that such increase shall not exceed 7% over the fees related to the immediately preceding Subscription Term unless we provide you notice of different pricing at least sixty (60) days prior to the applicable renewal Subscription Term.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=3.%20**5.2.%20Payment%20By,applicable%20renewal%20Subscription%20Term.","char_start":27852,"char_end":29003}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **2.1.1.** **In-App Purchases (Available for Sprout Social Subscription Services only).** If you purchased the Sprout Social Subscription Services within the Application, the details of your Plan will be set forth on the billing page within the Application.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**2.1.1.**%20**In-App%20Purchases,page%20within%20the%20Application.","char_start":9572,"char_end":9832}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. You will either pay for your Plan in the Application (if applicable) or upon receipt of an invoice issued by us, subject to the applicable provisions below.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20You%20will%20either,the%20applicable%20provisions%20below.","char_start":23571,"char_end":23730}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.15.**“ **Free Trial**” means access to the Services on a trial or evaluation basis at no charge.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.15.**%E2%80%9C%20**Free%20Trial**%E2%80%9D%20means,basis%20at%20no%20charge.","char_start":4386,"char_end":4486}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.16.**“ **Free Trial Period**” means the period beginning on the date which you sign up for, or are provisioned access to, the Services as part of a Free Trial and ending on the earlier of: (a) the date which Sprout Social specifies as the end of the Free Trial; (b) the date on which you purchase a paid subscription for the same Services; or (c) the date on which Sprout Social terminates your access to such Services, which Sprout Social may do at any time in its sole discretion.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.16.**%E2%80%9C%20**Free%20Trial%20Period**%E2%80%9D,in%20its%20sole%20discretion.","char_start":4488,"char_end":4974}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"07. **3.6. Availability of Service.** While we will use commercially reasonable efforts to keep the Applications available and accessible, the Applications may be unavailable from time to time for repairs, upgrades, routine and emergency maintenance, or other interruptions that may be out of our reasonable control, including outages of Third-party Services and related application programming interfaces and integrations. Interruptions to your use of the Services shall not serve as a basis to terminate your subscription or entitle you to a full or partial refund or credit of subscription fees.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=07.%20**3.6.%20Availability%20of,credit%20of%20subscription%20fees.","char_start":17036,"char_end":17634}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"06. **3.5. Updates to Services.** We reserve the right to modify features and functionalities of the Services from time to time in our sole discretion. We will determine in our sole discretion whether such new features and functionalities require additional fees. We may decide to add new features or functionalities to the Services and make them generally available at no cost to our customers. Access to certain new features or functionalities may require acceptance of additional terms presented within the Application. We may or may not provide notice to you of changes to the Services.  We will not be liable to you or to any third party for any modifications, price increases, or discontinuations of the Services.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=06.%20**3.5.%20Updates%20to,discontinuations%20of%20the%20Services.","char_start":16315,"char_end":17034}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **5.1.1. Monthly Payment Plans**. For Plans where you pay Sprout Social on a monthly basis within the Application, we will charge you on the first day of your Subscription Term and automatically on the same date in each subsequent month (“ **Monthly Pay Date**”). We will continue to charge you for your Plan on the Monthly Pay Date, including for any Add-Ons, unless you cancel your Plan through the billing page within the Application. Cancellations must be made by the current Account Owner. If you cancel your Plan in the month preceding your Monthly Pay Date, you will continue to have access to the Services until the following Monthly Pay Date and you will not be issued any refunds or credits for prepaid and unused fees for the remainder of the Subscription Term. We reserve the right to increase pricing for our monthly Plans at any time in our sole discretion. Any price changes to a monthly Plan will take effect on the next Monthly Pay Date following notice to you of such price change.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**5.1.1.%20Monthly%20Payment,of%20such%20price%20change.","char_start":23826,"char_end":24828}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.20.**“ **Product-Specific Terms**” means the additional terms and conditions required for you to access and use the respective Subscription Services. The Product-Specific Terms for the Sprout Social Subscription Services are located at [https://sproutsocial.com/legal/sprout-product-terms](https://sproutsocial.com/legal/sprout-product-terms). The Product Specific Terms for the Influencer Marketing Subscription Services are located at [https://sproutsocial.com/legal/sprout-social-influencer-marketing-product-terms](https://sproutsocial.com/legal/sprout-social-influencer-marketing-product-terms/). The Product-Specific Terms are incorporated into these Terms to the extent they apply to the Services procured by you.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.20.**%E2%80%9C%20**Product-Specific%20Terms**%E2%80%9D%20means,Services%20procured%20by%20you.","char_start":5911,"char_end":6635}},{"surface":"tier_differences","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"    2. **3.2.2. Affiliates**. Subject to compliance with these Terms and any limitations in your Plan or a Service Order (if applicable), your Affiliates may access and use the Subscription Services. However, if any separate billing or Accounts are required for any of your Affiliates, the Affiliate will need to purchase its own Plan.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=%202.%20**3.2.2.%20Affiliates**.,purchase%20its%20own%20Plan.","char_start":13392,"char_end":13727}},{"surface":"indemnity_liability","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"We will not be liable to you or any third parties for any of the foregoing actions.","caution":"Blanket liability exclusion for all suspension and restriction actions, including those affecting the user's own clients and affiliates, with no carve-out for wrongful or bad-faith suspensions.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=We%20will%20not%20be,of%20the%20foregoing%20actions.","char_start":16230,"char_end":16313}},{"surface":"indemnity_liability","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Notwithstanding anything to the contrary in these Terms, Sprout Social shall have no liability to you or any third party for any harm or damage arising out of or in connection with any of the Beta Services.","caution":"Complete liability waiver for all harm from Beta Services, with no exceptions, overriding any other liability provisions in the terms.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=Notwithstanding%20anything%20to%20the,of%20the%20Beta%20Services.","char_start":19571,"char_end":19777}},{"surface":"indemnity_liability","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT ANY WARRANTIES, GUARANTEES, CONDITIONS, OR REPRESENTATIONS OF ANY KIND, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, DESIGN, TITLE, QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ON BEHALF OF SPROUT SOCIAL AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR LICENSORS. SPROUT SOCIAL AND ITS AFFILIATES RELY ON THIRD PARTY DATA SOURCES FOR INFORMATION AND THEREFORE DO NOT WARRANT THAT ANY INFORMATION PROVIDED THROUGH THE SERVICES WILL BE UNINTERRUPTED, AVAILABLE, ACCESSIBLE, SECURE, TIMELY, ACCURATE, COMPLETE, FREE FROM VIRUSES, ERROR-FREE, OR THAT ANY INFORMATION PROVIDED THROUGH THE SERVICES OR THIRD PARTY DATA WILL ALWAYS BE AVAILABLE. SPROUT SOCIAL DISCLAIMS ALL LIABILITY FOR ANY MALFUNCTIONING, IMPOSSIBILITY OF ACCESS, OR POOR USE CONDITIONS OF THE SERVICES DUE TO INAPPROPRIATE EQUIPMENT, INTERRUPTIONS, OR OTHER ISSUES RELATED TO THE INTERNET AND ELECTRONIC COMMUNICATIONS SERVICE PROVIDERS, OR ANY OTHER DELAY, ERROR, OMISSION, INTERRUPTION, DELETION, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, OR LOSS OF DATA ON THE SERVICES, ALL OF WHICH ARE NOT WITHIN SPROUT SOCIAL’S REASONABLE CONTROL. WE DO NOT PROVIDE ANY WARRANTIES, INDEMNITIES OR REMEDIES FOR ANY FREE TRIALS OR BETA SERVICES OR ANY FEATURE OF THE SERVICES IN BETA OR IN A FREE TRIAL VERSION. BETA SERVICES AND FREE TRIALS ARE OPTIONAL AND ARE USED AT YOUR OWN RISK.","caution":"Broad disclaimer of all warranties including accuracy, security, and data loss; explicitly excludes any remedies for free trials and beta features. Users relying on the platform for business-critical AI outputs have no warranty recourse.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=THE%20SERVICES%20ARE%20PROVIDED,AT%20YOUR%20OWN%20RISK.","char_start":39844,"char_end":41424}},{"surface":"indemnity_liability","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"You agree to defend, indemnify, and hold harmless Sprout Social and our Affiliates, and each of our and their respective officers, directors, employees, agents, successors, and assigns from any and all third party claims, losses, demands, liabilities, damages, settlements, expenses, and costs (including reasonable attorney’s fees), arising from, in connection with, or based on: (a) your or your Authorized Users’ breach of these Terms; (b) your or your Authorized Users’ use of any Third-party Service; or (c) any of the exclusions stated in Section 9.3.","caution":"User must defend and indemnify Sprout Social and all affiliates for broad categories including Authorized User actions, third-party service use, and all IP infringement exclusions. Scope is very wide.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=You%20agree%20to%20defend%2C,stated%20in%20Section%209.3.","char_start":44369,"char_end":44926}},{"surface":"indemnity_liability","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"NEITHER PARTY NOR THEIR RESPECTIVE AFFILIATES WILL, UNDER ANY CIRCUMSTANCES, BE LIABLE TO THE OTHER PARTY, UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS, INCLUDING BUT NOT LIMITED TO LOST PROFITS, REVENUE, BUSINESS, OR DATA; BUSINESS INTERRUPTION; OR LOSS OF GOODWILL OR REPUTATION, REGARDLESS OF WHETHER THE PARTY IS APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING OR ANY LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE.","caution":"Mutual exclusion of consequential damages including lost profits, lost data, and business interruption. Significantly limits user's ability to recover meaningful damages for platform failures.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=NEITHER%20PARTY%20NOR%20THEIR,DAMAGES%20WERE%20OTHERWISE%20FORESEEABLE.","char_start":45752,"char_end":46389}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"If you are entering into these Terms on behalf of a company, organization, or other legal entity, you acknowledge that you are agreeing to these Terms on behalf of such entity and represent to Sprout Social that you have the authority to bind such entity and its Affiliates (as applicable) to these Terms. In such case, all references to “you”, “your”, or “Subscriber” in these Terms shall refer to such entity and its Affiliates. If you are an Authorized User of an entity, then these Terms will apply to you to the extent they are applicable to Authorized Users.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=If%20you%20are%20entering,applicable%20to%20Authorized%20Users.","char_start":384,"char_end":948}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **4.2. Use of Third-party Services.** You acknowledge that your use of any Third-party Service is governed solely by the applicable Third-party Service Terms and you agree that you shall use such Third-party Services in compliance with the Third-party Service Terms. Sprout Social does not control, endorse, is not liable for, and makes no representations with respect to any Third-party Service, its availability, its content, or the manner in which a Third-party Service uses, stores, or processes your Content. We are not liable for any damage or loss arising from or in connection with your access to or use of any such Third-party Service or your reliance on the policies, privacy practices, or data security processes of such Third-party Service. We are not responsible or liable for any changes to, or deletion of, your data by the Third-Party Services. Certain features of our Services may depend on the availability of these Third-Party Services and the features and functionalities they make available to us. You acknowledge that we do not control the availability, features, or functionality of any Third-party Service, a Third-party Service may change its availability, features or functionalities without any notice to us or you, and we may stop providing access to certain features and functionality of our Services in connection with changes made by a Third-party Service. We shall have no liability to you for any refunds, damages, or losses arising from, or in connection with, any unavailability of or change made by a Third-party Service or any resulting change to our Services. You irrevocably waive any claim against Sprout Social with respect to any Third-party Services.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**4.2.%20Use%20of,to%20any%20Third-party%20Services.","char_start":21180,"char_end":22876}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"6. **5.5. Disputes and Late Payments.** You must notify us in writing of any amounts you wish to dispute prior to the date such amounts would otherwise be due. Except for amounts disputed by you in good faith, any amount not paid when due shall be subject to finance charges equal to one and one-half percent (1.5%) of the unpaid balance per month (determined and compounded daily from the date due until the date paid) or the highest rate permitted by applicable law, whichever is less. You will reimburse any costs or expenses (including, but not limited to, reasonable attorneys’ fees) incurred by us to collect any amount that is not paid when due. Amounts due from you under these Terms shall not be withheld or offset by you against amounts due to you for any reason.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=6.%20**5.5.%20Disputes%20and,you%20for%20any%20reason.","char_start":31129,"char_end":31902}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"7. **5.6. Taxes.** You are responsible for the payment of any applicable Taxes resulting from your purchase or use of the Services. Applicable taxes may be charged to you if you pay within the Application or presented to you on an invoice, unless you provide a current and valid applicable tax exemption certificate to billingteam@sproutsocial.com before charges are incurred or an invoice is generated. In the event that any applicable taxes are not presented in the Application or are not included on your invoice, compliance with such applicable taxes is your sole responsibility. For customers located outside of the United States, in the event that you are required by law to withhold taxes from payments to Sprout Social, all amounts payable by you hereunder shall be grossed up such that the amount payable by you, net of withholding taxes, is equal to the total subscription fee as presented on in the Application or on the Service Order, as applicable.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=7.%20**5.6.%20Taxes.**%20You,Service%20Order%2C%20as%20applicable.","char_start":31904,"char_end":32865}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"8. **5.7. Purchases through Reseller.** If you purchase the Services through an authorized reseller or distributor of the Services (the “ **Reseller**”), you will enter into a separate agreement or ordering document with such Reseller. Such agreement (the “ **Reseller Agreement**”) shall address, as between you and the Reseller, any relevant terms and conditions, which may include, without limitation: the quantity of products and services purchased, the service term, fees, payment and applicable taxes. You acknowledge that the Reseller Agreement is solely between you and the Reseller and is not binding on Sprout Social. Any disputes related to the Reseller Agreement shall be handled directly between you and the Reseller. Notwithstanding the foregoing, you acknowledge and agree that although purchased through a Reseller, the Services will be provisioned to you by Sprout Social; therefore, these Terms continue to apply and will govern your access to and use of the Services. In the event of any conflict between these Terms and a Reseller Agreement, these Terms shall govern as between you and Sprout Social.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=8.%20**5.7.%20Purchases%20through,you%20and%20Sprout%20Social.","char_start":32867,"char_end":33987}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **8.2. DISCLAIMER.** THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT ANY WARRANTIES, GUARANTEES, CONDITIONS, OR REPRESENTATIONS OF ANY KIND, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, DESIGN, TITLE, QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ON BEHALF OF SPROUT SOCIAL AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR LICENSORS. SPROUT SOCIAL AND ITS AFFILIATES RELY ON THIRD PARTY DATA SOURCES FOR INFORMATION AND THEREFORE DO NOT WARRANT THAT ANY INFORMATION PROVIDED THROUGH THE SERVICES WILL BE UNINTERRUPTED, AVAILABLE, ACCESSIBLE, SECURE, TIMELY, ACCURATE, COMPLETE, FREE FROM VIRUSES, ERROR-FREE, OR THAT ANY INFORMATION PROVIDED THROUGH THE SERVICES OR THIRD PARTY DATA WILL ALWAYS BE AVAILABLE. SPROUT SOCIAL DISCLAIMS ALL LIABILITY FOR ANY MALFUNCTIONING, IMPOSSIBILITY OF ACCESS, OR POOR USE CONDITIONS OF THE SERVICES DUE TO INAPPROPRIATE EQUIPMENT, INTERRUPTIONS, OR OTHER ISSUES RELATED TO THE INTERNET AND ELECTRONIC COMMUNICATIONS SERVICE PROVIDERS, OR ANY OTHER DELAY, ERROR, OMISSION, INTERRUPTION, DELETION, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, OR LOSS OF DATA ON THE SERVICES, ALL OF WHICH ARE NOT WITHIN SPROUT SOCIAL’S REASONABLE CONTROL. WE DO NOT PROVIDE ANY WARRANTIES, INDEMNITIES OR REMEDIES FOR ANY FREE TRIALS OR BETA SERVICES OR ANY FEATURE OF THE SERVICES IN BETA OR IN A FREE TRIAL VERSION. BETA SERVICES AND FREE TRIALS ARE OPTIONAL AND ARE USED AT YOUR OWN RISK.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**8.2.%20DISCLAIMER.**%20THE,AT%20YOUR%20OWN%20RISK.","char_start":39820,"char_end":41424}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **9.1. Indemni** fi **cation by Sprout Social**. We agree to defend, indemnify, and hold you harmless from any and all claims, losses, demands, liabilities, damages, settlements, expenses, and costs (including reasonable attorney’s fees) brought by a third party against you alleging that your use of the Services, as permitted herein, infringes or misappropriates the Intellectual Property Rights of such third party.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**9.1.%20Indemni**%20fi,of%20such%20third%20party.","char_start":41455,"char_end":41876}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"4. **9.4. Limited Remedy**. Sections 9.1 and 9.2 state Sprout Social’s (including its Affiliates’) sole and exclusive liability, and your sole and exclusive remedy, for the actual or alleged infringement or misappropriation of any third party Intellectual Property Rights by the Services.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=4.%20**9.4.%20Limited%20Remedy**.,Rights%20by%20the%20Services.","char_start":44037,"char_end":44325}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"5. **9.5. Indemni** fi **cation by You**. You agree to defend, indemnify, and hold harmless Sprout Social and our Affiliates, and each of our and their respective officers, directors, employees, agents, successors, and assigns from any and all third party claims, losses, demands, liabilities, damages, settlements, expenses, and costs (including reasonable attorney’s fees), arising from, in connection with, or based on: (a) your or your Authorized Users’ breach of these Terms; (b) your or your Authorized Users’ use of any Third-party Service; or (c) any of the exclusions stated in Section 9.3.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=5.%20**9.5.%20Indemni**%20fi,stated%20in%20Section%209.3.","char_start":44327,"char_end":44926}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"6. **9.6. Indemni** fi **cation Procedure**. Each party’s respective indemnification obligations herein are contingent upon: (a) the indemnified party providing prompt written notice of the Claim to the indemnifying party (provided that the indemnified party’s failure to provide such prompt notice will not release the indemnifying party from its indemnification obligations except to the extent the indemnifying party is materially prejudiced thereby); (b) the indemnifying party having sole control over the defense and settlement of the Claim; and (c) the indemnified party providing reasonable assistance in connection with the defense and settlement of the Claim as reasonably requested by the indemnifying party.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=6.%20**9.6.%20Indemni**%20fi,by%20the%20indemnifying%20party.","char_start":44928,"char_end":45647}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **10.2. Monetary Cap on Liability**. UNDER NO CIRCUMSTANCES WILL THE MAXIMUM AGGREGATE LIABILITY OF SPROUT SOCIAL (INCLUDING ITS AFFILIATES) TO YOU (INCLUDING YOUR AFFILIATES) ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE TOTAL AMOUNT PAID BY YOU TO SPROUT SOCIAL UNDER THE APPLICABLE PLAN DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING LIABILITY LIMITATIONS WILL NOT IN ANY WAY LIMIT YOUR PAYMENT OBLIGATIONS UNDER SECTION 5 (FEES AND PAYMENT) ABOVE.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**10.2.%20Monetary%20Cap,(FEES%20AND%20PAYMENT)%20ABOVE.","char_start":46391,"char_end":47132}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"4. **10.4. Independent Allocations of Risk**. EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THESE TERMS BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY SPROUT SOCIAL TO YOU AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 10 WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=4.%20**10.4.%20Independent%20Allocations,OF%20ANY%20LIMITED%20REMEDY.","char_start":47610,"char_end":48206}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"If you are entering into these Terms on behalf of a company, organization, or other legal entity, you acknowledge that you are agreeing to these Terms on behalf of such entity and represent to Sprout Social that you have the authority to bind such entity and its Affiliates (as applicable) to these Terms. In such case, all references to “you”, “your”, or “Subscriber” in these Terms shall refer to such entity and its Affiliates. If you are an Authorized User of an entity, then these Terms will apply to you to the extent they are applicable to Authorized Users.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=If%20you%20are%20entering,applicable%20to%20Authorized%20Users.","char_start":384,"char_end":948}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.8.**“ **Claim**” means any legal action, claim, demand, proceeding or suit.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.8.**%E2%80%9C%20**Claim**%E2%80%9D%20means%20any,demand%2C%20proceeding%20or%20suit.","char_start":2927,"char_end":3006}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"    3. **3.2.3. Agency Subscribers**. If you are an Agency, you may use the Services on behalf of your Clients and charge your Clients for such use of our Services. As an Agency, you are liable for all use of the Services by your Clients. By adding a Client to your Account, you represent and warrant that you have obtained all necessary authorizations and consents from such Clients to bind them to these Terms. If you use the Services on behalf of a Client, or permit your Clients to access and use the Services under your Account, you are responsible for ensuring that such Client is not able to access the confidential or proprietary information of another Client. You may only assign one Client to a Group and may not grant access to one Client’s Group to another Client or third party without the assigned Client’s consent. You acknowledge that if you are participating in Sprout Social’s Agency Partner Program, you are also subject to the Sprout Social Partner Program Agreement found at [https://sproutsocial.com/agencies/terms/](https://sproutsocial.com/agencies/terms/).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=%203.%20**3.2.3.%20Agency,Agreement%20found%20at%20%5Bhttps%3A%2F%2Fsproutsocial.com%2Fagencies%2Fterms%2F%5D(https%3A%2F%2Fsproutsocial.com%2Fagencies%2Fterms%2F).","char_start":13729,"char_end":14810}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"7. **5.6. Taxes.** You are responsible for the payment of any applicable Taxes resulting from your purchase or use of the Services. Applicable taxes may be charged to you if you pay within the Application or presented to you on an invoice, unless you provide a current and valid applicable tax exemption certificate to billingteam@sproutsocial.com before charges are incurred or an invoice is generated. In the event that any applicable taxes are not presented in the Application or are not included on your invoice, compliance with such applicable taxes is your sole responsibility. For customers located outside of the United States, in the event that you are required by law to withhold taxes from payments to Sprout Social, all amounts payable by you hereunder shall be grossed up such that the amount payable by you, net of withholding taxes, is equal to the total subscription fee as presented on in the Application or on the Service Order, as applicable.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=7.%20**5.6.%20Taxes.**%20You,Service%20Order%2C%20as%20applicable.","char_start":31904,"char_end":32865}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **6.1.  Termination by You**. You may only cancel your Plan and terminate these Terms: (a) in accordance with Section 5 (Fees and Payment) (where applicable); or (b) if we fail to cure a material breach of these Terms within thirty (30) days of our receipt of written notice from you describing the breach. Where Section 6.1(b) applies, you may terminate these Terms and receive a prorated refund of any prepaid and unused fees. In all other instances of termination, you will not be entitled to any refunds or credits, and any unpaid fees under your Plan for the applicable Subscription Term will remain due and payable.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**6.1.%20Termination%20by,remain%20due%20and%20payable.","char_start":34031,"char_end":34655}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **9.1. Indemni** fi **cation by Sprout Social**. We agree to defend, indemnify, and hold you harmless from any and all claims, losses, demands, liabilities, damages, settlements, expenses, and costs (including reasonable attorney’s fees) brought by a third party against you alleging that your use of the Services, as permitted herein, infringes or misappropriates the Intellectual Property Rights of such third party.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**9.1.%20Indemni**%20fi,of%20such%20third%20party.","char_start":41455,"char_end":41876}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"4. **9.4. Limited Remedy**. Sections 9.1 and 9.2 state Sprout Social’s (including its Affiliates’) sole and exclusive liability, and your sole and exclusive remedy, for the actual or alleged infringement or misappropriation of any third party Intellectual Property Rights by the Services.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=4.%20**9.4.%20Limited%20Remedy**.,Rights%20by%20the%20Services.","char_start":44037,"char_end":44325}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"6. **9.6. Indemni** fi **cation Procedure**. Each party’s respective indemnification obligations herein are contingent upon: (a) the indemnified party providing prompt written notice of the Claim to the indemnifying party (provided that the indemnified party’s failure to provide such prompt notice will not release the indemnifying party from its indemnification obligations except to the extent the indemnifying party is materially prejudiced thereby); (b) the indemnifying party having sole control over the defense and settlement of the Claim; and (c) the indemnified party providing reasonable assistance in connection with the defense and settlement of the Claim as reasonably requested by the indemnifying party.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=6.%20**9.6.%20Indemni**%20fi,by%20the%20indemnifying%20party.","char_start":44928,"char_end":45647}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **10.2. Monetary Cap on Liability**. UNDER NO CIRCUMSTANCES WILL THE MAXIMUM AGGREGATE LIABILITY OF SPROUT SOCIAL (INCLUDING ITS AFFILIATES) TO YOU (INCLUDING YOUR AFFILIATES) ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE TOTAL AMOUNT PAID BY YOU TO SPROUT SOCIAL UNDER THE APPLICABLE PLAN DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING LIABILITY LIMITATIONS WILL NOT IN ANY WAY LIMIT YOUR PAYMENT OBLIGATIONS UNDER SECTION 5 (FEES AND PAYMENT) ABOVE.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**10.2.%20Monetary%20Cap,(FEES%20AND%20PAYMENT)%20ABOVE.","char_start":46391,"char_end":47132}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **8.2. DISCLAIMER.** THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT ANY WARRANTIES, GUARANTEES, CONDITIONS, OR REPRESENTATIONS OF ANY KIND, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, DESIGN, TITLE, QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ON BEHALF OF SPROUT SOCIAL AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR LICENSORS. SPROUT SOCIAL AND ITS AFFILIATES RELY ON THIRD PARTY DATA SOURCES FOR INFORMATION AND THEREFORE DO NOT WARRANT THAT ANY INFORMATION PROVIDED THROUGH THE SERVICES WILL BE UNINTERRUPTED, AVAILABLE, ACCESSIBLE, SECURE, TIMELY, ACCURATE, COMPLETE, FREE FROM VIRUSES, ERROR-FREE, OR THAT ANY INFORMATION PROVIDED THROUGH THE SERVICES OR THIRD PARTY DATA WILL ALWAYS BE AVAILABLE. SPROUT SOCIAL DISCLAIMS ALL LIABILITY FOR ANY MALFUNCTIONING, IMPOSSIBILITY OF ACCESS, OR POOR USE CONDITIONS OF THE SERVICES DUE TO INAPPROPRIATE EQUIPMENT, INTERRUPTIONS, OR OTHER ISSUES RELATED TO THE INTERNET AND ELECTRONIC COMMUNICATIONS SERVICE PROVIDERS, OR ANY OTHER DELAY, ERROR, OMISSION, INTERRUPTION, DELETION, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, OR LOSS OF DATA ON THE SERVICES, ALL OF WHICH ARE NOT WITHIN SPROUT SOCIAL’S REASONABLE CONTROL. WE DO NOT PROVIDE ANY WARRANTIES, INDEMNITIES OR REMEDIES FOR ANY FREE TRIALS OR BETA SERVICES OR ANY FEATURE OF THE SERVICES IN BETA OR IN A FREE TRIAL VERSION. BETA SERVICES AND FREE TRIALS ARE OPTIONAL AND ARE USED AT YOUR OWN RISK.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**8.2.%20DISCLAIMER.**%20THE,AT%20YOUR%20OWN%20RISK.","char_start":39820,"char_end":41424}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"6. **5.5. Disputes and Late Payments.** You must notify us in writing of any amounts you wish to dispute prior to the date such amounts would otherwise be due. Except for amounts disputed by you in good faith, any amount not paid when due shall be subject to finance charges equal to one and one-half percent (1.5%) of the unpaid balance per month (determined and compounded daily from the date due until the date paid) or the highest rate permitted by applicable law, whichever is less. You will reimburse any costs or expenses (including, but not limited to, reasonable attorneys’ fees) incurred by us to collect any amount that is not paid when due. Amounts due from you under these Terms shall not be withheld or offset by you against amounts due to you for any reason.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=6.%20**5.5.%20Disputes%20and,you%20for%20any%20reason.","char_start":31129,"char_end":31902}},{"surface":"indemnity_liability","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"We will not be liable to you or to any third party for any modifications, price increases, or discontinuations of the Services.","caution":"Platform excludes all liability for unilateral service modifications, price increases, or discontinuations, with no minimum notice requirement for most changes.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=We%20will%20not%20be,discontinuations%20of%20the%20Services.","char_start":16907,"char_end":17034}},{"surface":"indemnity_liability","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"You shall have sole responsibility for the accuracy, quality, and legality of the Content and the means by which you acquired the Content.","caution":"User bears sole responsibility for all Content accuracy, quality, legality, and acquisition method. This effectively shifts legal and compliance risk entirely to the subscriber, which is a broad indemnity-adjacent allocation.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=You%20shall%20have%20sole,you%20acquired%20the%20Content.","char_start":13034,"char_end":13172}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **10.1. Exclusion of Consequential and Related Damages**. NEITHER PARTY NOR THEIR RESPECTIVE AFFILIATES WILL, UNDER ANY CIRCUMSTANCES, BE LIABLE TO THE OTHER PARTY, UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS, INCLUDING BUT NOT LIMITED TO LOST PROFITS, REVENUE, BUSINESS, OR DATA; BUSINESS INTERRUPTION; OR LOSS OF GOODWILL OR REPUTATION, REGARDLESS OF WHETHER THE PARTY IS APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING OR ANY LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**10.1.%20Exclusion%20of,DAMAGES%20WERE%20OTHERWISE%20FORESEEABLE.","char_start":45691,"char_end":46389}},{"surface":"indemnity_liability","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"The provisions set forth in the following Sections, and any other right or obligation of the parties in these Terms that, by its nature, should survive termination or expiration of these Terms, will survive any expiration or termination of these Terms: Section 3 (Use of and Access to the Services), Section 4 (Third-Party Services), your payment obligations under Section 5 (Fees and Payment), Section 6 (Cancellation and Termination), Section 7 (Confidential Information), , Section 8.2 (Disclaimer), Section 9 (Indemnification), Section 10 (Limitations of Liability), Section 11 (Your Rights and Our Rights to IP), and Section 13 (General).","caution":"Indemnification obligations (Section 9) and limitation of liability clauses (Section 10) survive termination, meaning user indemnity exposure persists after account closure.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=The%20provisions%20set%20forth,and%20Section%2013%20(General).","char_start":59142,"char_end":59785}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **9.2. Infringement Remedy**. If you are enjoined or otherwise prohibited from using the Services or a portion thereof based on an allegation that the Services violate the Intellectual Property Rights of a third party, or if we reasonably determine that such prohibition is likely, then we will, at our sole expense and option: (a) obtain for you the right to use the allegedly infringing portions of the Services; (b) modify the allegedly infringing portions of the Services so as to render them non-infringing without substantially diminishing their functionality; or (c) replace the allegedly infringing portions of the Services with non-infringing items of substantially similar functionality. If we determine that the foregoing remedies are not commercially reasonable, then we may terminate the impacted Plan or Service Order (or portion thereof), and will promptly provide a prorated refund or credit to you for any prepaid unused fees.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**9.2.%20Infringement%20Remedy**.,any%20prepaid%20unused%20fees.","char_start":41878,"char_end":42824}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"4. **10.4. Independent Allocations of Risk**. EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THESE TERMS BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY SPROUT SOCIAL TO YOU AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 10 WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=4.%20**10.4.%20Independent%20Allocations,OF%20ANY%20LIMITED%20REMEDY.","char_start":47610,"char_end":48206}},{"surface":"indemnity_liability","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"You acknowledge that our Services support login through two-factor authentication and agree that Sprout Social will not be responsible for any damages, losses, or liability that would have been prevented by the implementation of such two-factor authentication by you or your Authorized Users.","caution":"Sprout Social explicitly disclaims liability for security breaches that two-factor authentication would have prevented, shifting full accountability for account security failures to the user.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=You%20acknowledge%20that%20our,or%20your%20Authorized%20Users.","char_start":11986,"char_end":12278}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **4.2. Use of Third-party Services.** You acknowledge that your use of any Third-party Service is governed solely by the applicable Third-party Service Terms and you agree that you shall use such Third-party Services in compliance with the Third-party Service Terms. Sprout Social does not control, endorse, is not liable for, and makes no representations with respect to any Third-party Service, its availability, its content, or the manner in which a Third-party Service uses, stores, or processes your Content. We are not liable for any damage or loss arising from or in connection with your access to or use of any such Third-party Service or your reliance on the policies, privacy practices, or data security processes of such Third-party Service. We are not responsible or liable for any changes to, or deletion of, your data by the Third-Party Services. Certain features of our Services may depend on the availability of these Third-Party Services and the features and functionalities they make available to us. You acknowledge that we do not control the availability, features, or functionality of any Third-party Service, a Third-party Service may change its availability, features or functionalities without any notice to us or you, and we may stop providing access to certain features and functionality of our Services in connection with changes made by a Third-party Service. We shall have no liability to you for any refunds, damages, or losses arising from, or in connection with, any unavailability of or change made by a Third-party Service or any resulting change to our Services. You irrevocably waive any claim against Sprout Social with respect to any Third-party Services.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**4.2.%20Use%20of,to%20any%20Third-party%20Services.","char_start":21180,"char_end":22876}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"5. **9.5. Indemni** fi **cation by You**. You agree to defend, indemnify, and hold harmless Sprout Social and our Affiliates, and each of our and their respective officers, directors, employees, agents, successors, and assigns from any and all third party claims, losses, demands, liabilities, damages, settlements, expenses, and costs (including reasonable attorney’s fees), arising from, in connection with, or based on: (a) your or your Authorized Users’ breach of these Terms; (b) your or your Authorized Users’ use of any Third-party Service; or (c) any of the exclusions stated in Section 9.3.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=5.%20**9.5.%20Indemni**%20fi,stated%20in%20Section%209.3.","char_start":44327,"char_end":44926}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"5. **10.5. State Prohibition of Limitation of Liability and Disclaimer of Implied Warranties**. Some jurisdictions do not allow the exclusion of implied warranties or limitations of liability for incidental or consequential damages, which means that some of the above limitations may not apply. IN THESE JURISDICTIONS, EACH PARTY’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=5.%20**10.5.%20State%20Prohibition,EXTENT%20PERMITTED%20BY%20LAW.","char_start":48208,"char_end":48606}},{"surface":"indemnity_liability","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"Interruptions to your use of the Services shall not serve as a basis to terminate your subscription or entitle you to a full or partial refund or credit of subscription fees.","caution":"Users cannot terminate or seek refunds due to service unavailability, regardless of the duration or cause of the outage, including third-party service failures.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=Interruptions%20to%20your%20use,credit%20of%20subscription%20fees.","char_start":17460,"char_end":17634}},{"surface":"indemnity_liability","risk":"high","confidence":"high","tier":"Free","verified":true,"quote":"NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, IN NO EVENT WILL SPROUT SOCIAL OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES FOR SERVICES PROVIDED ON A FREE TRIAL BASIS OR FOR BETA SERVICES, INCLUDING, WITHOUT LIMITATION, CONSEQUENTIAL DAMAGES, LOST REVENUE, LOST PROFITS, OR LOST DATA, EVEN IF SPROUT SOCIAL OR ITS AFFILIATES ARE APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING OR ANY SUCH DAMAGES WERE OTHERWISE FORESEEABLE.","caution":"Zero liability for any damages arising from free trials or beta services, even with full knowledge of potential harm. AI features in beta or trial carry no liability protection for users.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=NOTWITHSTANDING%20ANYTHING%20TO%20THE,DAMAGES%20WERE%20OTHERWISE%20FORESEEABLE.","char_start":47178,"char_end":47608}},{"surface":"indemnity_liability","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"UNDER NO CIRCUMSTANCES WILL THE MAXIMUM AGGREGATE LIABILITY OF SPROUT SOCIAL (INCLUDING ITS AFFILIATES) TO YOU (INCLUDING YOUR AFFILIATES) ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE TOTAL AMOUNT PAID BY YOU TO SPROUT SOCIAL UNDER THE APPLICABLE PLAN DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING LIABILITY LIMITATIONS WILL NOT IN ANY WAY LIMIT YOUR PAYMENT OBLIGATIONS UNDER SECTION 5 (FEES AND PAYMENT) ABOVE.","caution":"Aggregate liability cap is limited to 12 months of fees paid; payment obligations are explicitly carved out and remain unlimited. For high-volume or enterprise users, actual damages may vastly exceed the cap.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=UNDER%20NO%20CIRCUMSTANCES%20WILL,(FEES%20AND%20PAYMENT)%20ABOVE.","char_start":46431,"char_end":47132}},{"surface":"indemnity_liability","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"You will reimburse any costs or expenses (including, but not limited to, reasonable attorneys’ fees) incurred by us to collect any amount that is not paid when due.","caution":"Users are obligated to reimburse Sprout Social's collection costs, including attorneys' fees, for any late or unpaid amounts. This shifts collection enforcement costs entirely onto the user.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=You%20will%20reimburse%20any,not%20paid%20when%20due.","char_start":31617,"char_end":31781}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"3. **9.3. Exclusions from Obligations**. We will not have any obligation under this Section 9 for any infringement or misappropriation that arises from or is based upon: (a) any use of the Services in combination with other products or services, if such infringement or misappropriation would not have arisen but for such combination; (b) any components or other aspects of the Services that are provided by you, or provided by us to comply with your requirements or specifications, if the alleged infringement or misappropriation would not have arisen but for such components or aspects; (c) use of the Services in a manner or for purposes not intended or permitted by these Terms, or is otherwise outside of the scope of the rights granted to you hereunder; (d) your failure to use the Services in accordance with these Terms or any written instructions provided by us, if the infringement or misappropriation would not have occurred but for such failure; (e) any modification of the Services not made or authorized in writing by Sprout Social where such infringement or misappropriation would not have occurred absent such modification; or (f) your Content, Third-party Content or the Third-party Services.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=3.%20**9.3.%20Exclusions%20from,or%20the%20Third-party%20Services.","char_start":42826,"char_end":44035}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"With respect to any personal information received or transferred pursuant to the EU-U.S. Data Privacy Framework, Swiss-U.S. Data Privacy Data Privacy Frameworks, Sprout Social is subject to the investigatory and enforcement authority of the U.S. Federal Trade Commission.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=With%20respect%20to%20any,U.S.%20Federal%20Trade%20Commission.","char_start":30903,"char_end":31174}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **10.1. Exclusion of Consequential and Related Damages**. NEITHER PARTY NOR THEIR RESPECTIVE AFFILIATES WILL, UNDER ANY CIRCUMSTANCES, BE LIABLE TO THE OTHER PARTY, UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS, INCLUDING BUT NOT LIMITED TO LOST PROFITS, REVENUE, BUSINESS, OR DATA; BUSINESS INTERRUPTION; OR LOSS OF GOODWILL OR REPUTATION, REGARDLESS OF WHETHER THE PARTY IS APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING OR ANY LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**10.1.%20Exclusion%20of,DAMAGES%20WERE%20OTHERWISE%20FORESEEABLE.","char_start":45691,"char_end":46389}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **6.2. Termination by Us**. We may terminate these Terms, your Plan, or a Service Order and your use of the Services for any of the following reasons: (a) you fail to comply with these Terms; (b) you do not pay your fees in accordance with the payment terms under your Plan or Service Order; (c) at the expiration of the subscription period of your Plan if we provide prior written notice to you; (d) you become the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors; or (e) if we reasonably determine you are acting or have acted in a way that could present substantial reputational harm to Sprout Social, its Affiliates or its current or prospective partners or customers. In no event will any termination by us for any of the foregoing reasons entitle you to any refunds of any prepaid and unused fees or relieve you of your obligation to pay any fees payable to us prior to the date of termination, and any unpaid fees under your Plan will remain due and payable. Any suspected fraudulent, abusive, hateful, discriminatory or illegal activity may be grounds for immediate termination of your use of the Services and may be referred to law enforcement authorities.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**6.2.%20Termination%20by,to%20law%20enforcement%20authorities.","char_start":34657,"char_end":35929}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"5. **10.5. State Prohibition of Limitation of Liability and Disclaimer of Implied Warranties**. Some jurisdictions do not allow the exclusion of implied warranties or limitations of liability for incidental or consequential damages, which means that some of the above limitations may not apply. IN THESE JURISDICTIONS, EACH PARTY’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=5.%20**10.5.%20State%20Prohibition,EXTENT%20PERMITTED%20BY%20LAW.","char_start":48208,"char_end":48606}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"    3. **3.2.3. Agency Subscribers**. If you are an Agency, you may use the Services on behalf of your Clients and charge your Clients for such use of our Services. As an Agency, you are liable for all use of the Services by your Clients. By adding a Client to your Account, you represent and warrant that you have obtained all necessary authorizations and consents from such Clients to bind them to these Terms. If you use the Services on behalf of a Client, or permit your Clients to access and use the Services under your Account, you are responsible for ensuring that such Client is not able to access the confidential or proprietary information of another Client. You may only assign one Client to a Group and may not grant access to one Client’s Group to another Client or third party without the assigned Client’s consent. You acknowledge that if you are participating in Sprout Social’s Agency Partner Program, you are also subject to the Sprout Social Partner Program Agreement found at [https://sproutsocial.com/agencies/terms/](https://sproutsocial.com/agencies/terms/).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=%203.%20**3.2.3.%20Agency,Agreement%20found%20at%20%5Bhttps%3A%2F%2Fsproutsocial.com%2Fagencies%2Fterms%2F%5D(https%3A%2F%2Fsproutsocial.com%2Fagencies%2Fterms%2F).","char_start":13729,"char_end":14810}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **6.1.  Termination by You**. You may only cancel your Plan and terminate these Terms: (a) in accordance with Section 5 (Fees and Payment) (where applicable); or (b) if we fail to cure a material breach of these Terms within thirty (30) days of our receipt of written notice from you describing the breach. Where Section 6.1(b) applies, you may terminate these Terms and receive a prorated refund of any prepaid and unused fees. In all other instances of termination, you will not be entitled to any refunds or credits, and any unpaid fees under your Plan for the applicable Subscription Term will remain due and payable.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**6.1.%20Termination%20by,remain%20due%20and%20payable.","char_start":34031,"char_end":34655}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"3. **9.3. Exclusions from Obligations**. We will not have any obligation under this Section 9 for any infringement or misappropriation that arises from or is based upon: (a) any use of the Services in combination with other products or services, if such infringement or misappropriation would not have arisen but for such combination; (b) any components or other aspects of the Services that are provided by you, or provided by us to comply with your requirements or specifications, if the alleged infringement or misappropriation would not have arisen but for such components or aspects; (c) use of the Services in a manner or for purposes not intended or permitted by these Terms, or is otherwise outside of the scope of the rights granted to you hereunder; (d) your failure to use the Services in accordance with these Terms or any written instructions provided by us, if the infringement or misappropriation would not have occurred but for such failure; (e) any modification of the Services not made or authorized in writing by Sprout Social where such infringement or misappropriation would not have occurred absent such modification; or (f) your Content, Third-party Content or the Third-party Services.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=3.%20**9.3.%20Exclusions%20from,or%20the%20Third-party%20Services.","char_start":42826,"char_end":44035}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **9.2. Infringement Remedy**. If you are enjoined or otherwise prohibited from using the Services or a portion thereof based on an allegation that the Services violate the Intellectual Property Rights of a third party, or if we reasonably determine that such prohibition is likely, then we will, at our sole expense and option: (a) obtain for you the right to use the allegedly infringing portions of the Services; (b) modify the allegedly infringing portions of the Services so as to render them non-infringing without substantially diminishing their functionality; or (c) replace the allegedly infringing portions of the Services with non-infringing items of substantially similar functionality. If we determine that the foregoing remedies are not commercially reasonable, then we may terminate the impacted Plan or Service Order (or portion thereof), and will promptly provide a prorated refund or credit to you for any prepaid unused fees.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**9.2.%20Infringement%20Remedy**.,any%20prepaid%20unused%20fees.","char_start":41878,"char_end":42824}},{"surface":"confidentiality","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"You agree that, as between you and Sprout Social, the Beta Services constitute Sprout Social’s Confidential Information.","caution":"Users who access Beta Services are bound to treat those services as Sprout Social's confidential information, restricting their ability to discuss, review, or report on Beta features.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=You%20agree%20that%2C%20as,Sprout%20Social%E2%80%99s%20Confidential%20Information.","char_start":19083,"char_end":19203}},{"surface":"confidentiality","risk":"low","confidence":"medium","tier":"All","verified":true,"quote":"(e) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=(e)%20is%20independently%20developed,disclosing%20party%E2%80%99s%20Confidential%20Information.","char_start":38319,"char_end":38452}},{"surface":"confidentiality","risk":"low","confidence":"medium","tier":"All","verified":true,"quote":"You and Sprout Social agree to resolve any claims relating to these Terms through final and binding arbitration, except to the extent either party has breached or threatened to breach its confidentiality obligations or either party has in any manner violated or threatened to violate the other party’s Intellectual Property Rights.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=You%20and%20Sprout%20Social,party%E2%80%99s%20Intellectual%20Property%20Rights.","char_start":55450,"char_end":55781}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **7.1.  Protection of Confidential Information.** The receiving party shall: (a) not disclose, use, transmit, inform or make available to any entity, person or body any of the Confidential Information of the disclosing party for any purpose outside of the scope of these Terms; and (b) take all actions reasonably necessary and appropriate to prevent the unauthorized disclosure of such Confidential Information, and (c) at all times exercise at least a reasonable level of care with respect to such Confidential Information. Each party agrees to restrict access to the Confidential Information of the other party to those employees, advisors, agents and other representatives who require access in order to perform its obligations hereunder and who are subject to confidentiality obligations consistent with these Terms.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**7.1.%20Protection%20of,consistent%20with%20these%20Terms.","char_start":36823,"char_end":37647}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"09. **3.8. Beta Services.** From time to time, we may offer you an opportunity to use and test Beta Services. Beta Services are solely for your internal, non-commercial evaluation and testing purposes. Use of any Beta Services is optional and you may accept or decline to use Beta Services as presented in the Services in your sole discretion.  If you elect to use any Beta Services, you agree to be bound by any additional terms and conditions applicable to the Beta Services. You agree that, as between you and Sprout Social, the Beta Services constitute Sprout Social’s Confidential Information. Notwithstanding anything to the contrary in these Terms, Sprout Social provides no warranties for any of the Beta Services and has no obligation to correct, update, modify, or repair any Beta Services. Sprout Social reserves the right to fully or partially discontinue Beta Services at any time and for any reason, temporarily or permanently, with or without notice. Notwithstanding anything to the contrary in these Terms, Sprout Social shall have no liability to you or any third party for any harm or damage arising out of or in connection with any of the Beta Services.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=09.%20**3.8.%20Beta%20Services.**,of%20the%20Beta%20Services.","char_start":18605,"char_end":19777}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **7.2.  Exclusions to Confidential Information.** Confidential Information shall not include any information that: (a) was publicly known and made generally available in the public domain prior to the time of disclosure by the disclosing party; (b) becomes publicly known and made generally available after disclosure by the disclosing party to the receiving party other than as a result of a violation of these Terms by the receiving party; (c) the receiving party rightfully knew or possessed prior to receipt from the disclosing party under these Terms; (d) is obtained by the receiving party from a third party without a breach of confidentiality obligations; or (e) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**7.2.%20Exclusions%20to,disclosing%20party%E2%80%99s%20Confidential%20Information.","char_start":37649,"char_end":38452}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"15. **13.15. Survival.** The provisions set forth in the following Sections, and any other right or obligation of the parties in these Terms that, by its nature, should survive termination or expiration of these Terms, will survive any expiration or termination of these Terms: Section 3 (Use of and Access to the Services), Section 4 (Third-Party Services), your payment obligations under Section 5 (Fees and Payment), Section 6 (Cancellation and Termination), Section 7 (Confidential Information), , Section 8.2 (Disclaimer), Section 9 (Indemnification), Section 10 (Limitations of Liability), Section 11 (Your Rights and Our Rights to IP), and Section 13 (General).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=15.%20**13.15.%20Survival.**%20The,and%20Section%2013%20(General).","char_start":59117,"char_end":59785}},{"surface":"confidentiality","risk":"low","confidence":"medium","tier":"All","verified":true,"quote":"The receiving party shall: (a) not disclose, use, transmit, inform or make available to any entity, person or body any of the Confidential Information of the disclosing party for any purpose outside of the scope of these Terms; and (b) take all actions reasonably necessary and appropriate to prevent the unauthorized disclosure of such Confidential Information, and (c) at all times exercise at least a reasonable level of care with respect to such Confidential Information. Each party agrees to restrict access to the Confidential Information of the other party to those employees, advisors, agents and other representatives who require access in order to perform its obligations hereunder and who are subject to confidentiality obligations consistent with these Terms.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=The%20receiving%20party%20shall%3A,consistent%20with%20these%20Terms.","char_start":36876,"char_end":37647}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.11.**“ **Confidential Information**” means non-public information disclosed by either party to the other party, either directly or indirectly, in writing, orally, or to which the other party may have access, which: (a) a reasonable person would consider confidential, or (b) is marked “confidential” or “proprietary” or some similar designation by the disclosing party.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.11.**%E2%80%9C%20**Confidential%20Information**%E2%80%9D%20means,by%20the%20disclosing%20party.","char_start":3308,"char_end":3681}},{"surface":"confidentiality","risk":"low","confidence":"medium","tier":"All","verified":true,"quote":"The receiving party shall not be in violation of its confidentiality obligations for disclosing Confidential Information as required by applicable law or regulation or in response to a valid order by a court or other governmental body, as long as the receiving party provides the disclosing party (to the extent legally permissible) with prior written notice of the disclosure to permit the disclosing party to seek confidential treatment of that information and limits such disclosure to what is required by law or legal order.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=The%20receiving%20party%20shall,law%20or%20legal%20order.","char_start":38488,"char_end":39016}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"3. **7.3. Compelled Disclosure.** The receiving party shall not be in violation of its confidentiality obligations for disclosing Confidential Information as required by applicable law or regulation or in response to a valid order by a court or other governmental body, as long as the receiving party provides the disclosing party (to the extent legally permissible) with prior written notice of the disclosure to permit the disclosing party to seek confidential treatment of that information and limits such disclosure to what is required by law or legal order.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=3.%20**7.3.%20Compelled%20Disclosure.**,law%20or%20legal%20order.","char_start":38454,"char_end":39016}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **7.1.  Protection of Confidential Information.** The receiving party shall: (a) not disclose, use, transmit, inform or make available to any entity, person or body any of the Confidential Information of the disclosing party for any purpose outside of the scope of these Terms; and (b) take all actions reasonably necessary and appropriate to prevent the unauthorized disclosure of such Confidential Information, and (c) at all times exercise at least a reasonable level of care with respect to such Confidential Information. Each party agrees to restrict access to the Confidential Information of the other party to those employees, advisors, agents and other representatives who require access in order to perform its obligations hereunder and who are subject to confidentiality obligations consistent with these Terms.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**7.1.%20Protection%20of,consistent%20with%20these%20Terms.","char_start":36823,"char_end":37647}},{"surface":"confidentiality","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"The provisions set forth in the following Sections, and any other right or obligation of the parties in these Terms that, by its nature, should survive termination or expiration of these Terms, will survive any expiration or termination of these Terms: Section 3 (Use of and Access to the Services), Section 4 (Third-Party Services), your payment obligations under Section 5 (Fees and Payment), Section 6 (Cancellation and Termination), Section 7 (Confidential Information), , Section 8.2 (Disclaimer), Section 9 (Indemnification), Section 10 (Limitations of Liability), Section 11 (Your Rights and Our Rights to IP), and Section 13 (General).","caution":"Confidentiality obligations (Section 7) survive termination indefinitely, binding the user even after they stop using the platform.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=The%20provisions%20set%20forth,and%20Section%2013%20(General).","char_start":59142,"char_end":59785}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"3. **7.3. Compelled Disclosure.** The receiving party shall not be in violation of its confidentiality obligations for disclosing Confidential Information as required by applicable law or regulation or in response to a valid order by a court or other governmental body, as long as the receiving party provides the disclosing party (to the extent legally permissible) with prior written notice of the disclosure to permit the disclosing party to seek confidential treatment of that information and limits such disclosure to what is required by law or legal order.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=3.%20**7.3.%20Compelled%20Disclosure.**,law%20or%20legal%20order.","char_start":38454,"char_end":39016}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"09. **3.8. Beta Services.** From time to time, we may offer you an opportunity to use and test Beta Services. Beta Services are solely for your internal, non-commercial evaluation and testing purposes. Use of any Beta Services is optional and you may accept or decline to use Beta Services as presented in the Services in your sole discretion.  If you elect to use any Beta Services, you agree to be bound by any additional terms and conditions applicable to the Beta Services. You agree that, as between you and Sprout Social, the Beta Services constitute Sprout Social’s Confidential Information. Notwithstanding anything to the contrary in these Terms, Sprout Social provides no warranties for any of the Beta Services and has no obligation to correct, update, modify, or repair any Beta Services. Sprout Social reserves the right to fully or partially discontinue Beta Services at any time and for any reason, temporarily or permanently, with or without notice. Notwithstanding anything to the contrary in these Terms, Sprout Social shall have no liability to you or any third party for any harm or damage arising out of or in connection with any of the Beta Services.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=09.%20**3.8.%20Beta%20Services.**,of%20the%20Beta%20Services.","char_start":18605,"char_end":19777}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.11.**“ **Confidential Information**” means non-public information disclosed by either party to the other party, either directly or indirectly, in writing, orally, or to which the other party may have access, which: (a) a reasonable person would consider confidential, or (b) is marked “confidential” or “proprietary” or some similar designation by the disclosing party.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.11.**%E2%80%9C%20**Confidential%20Information**%E2%80%9D%20means,by%20the%20disclosing%20party.","char_start":3308,"char_end":3681}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"15. **13.15. Survival.** The provisions set forth in the following Sections, and any other right or obligation of the parties in these Terms that, by its nature, should survive termination or expiration of these Terms, will survive any expiration or termination of these Terms: Section 3 (Use of and Access to the Services), Section 4 (Third-Party Services), your payment obligations under Section 5 (Fees and Payment), Section 6 (Cancellation and Termination), Section 7 (Confidential Information), , Section 8.2 (Disclaimer), Section 9 (Indemnification), Section 10 (Limitations of Liability), Section 11 (Your Rights and Our Rights to IP), and Section 13 (General).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=15.%20**13.15.%20Survival.**%20The,and%20Section%2013%20(General).","char_start":59117,"char_end":59785}},{"surface":"confidentiality","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **7.2.  Exclusions to Confidential Information.** Confidential Information shall not include any information that: (a) was publicly known and made generally available in the public domain prior to the time of disclosure by the disclosing party; (b) becomes publicly known and made generally available after disclosure by the disclosing party to the receiving party other than as a result of a violation of these Terms by the receiving party; (c) the receiving party rightfully knew or possessed prior to receipt from the disclosing party under these Terms; (d) is obtained by the receiving party from a third party without a breach of confidentiality obligations; or (e) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**7.2.%20Exclusions%20to,disclosing%20party%E2%80%99s%20Confidential%20Information.","char_start":37649,"char_end":38452}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"You acknowledge and authorize Sprout Social’s and its Affiliates’ access and use of de-identified or de-identified and aggregated data for its business purposes","caution":"Data sharing with Affiliates is explicitly authorized by accepting terms, with no list of affiliates or restriction on affiliate use beyond de-identification requirements.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=You%20acknowledge%20and%20authorize,for%20its%20business%20purposes","char_start":17659,"char_end":17819}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.","caution":"Personal data may be disclosed to government or law enforcement without prior user notice, including for national security purposes.","provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=In%20certain%20situations%2C%20we,or%20law%20enforcement%20requirements.","char_start":16680,"char_end":16870}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"our servers are located in the United States, and our group companies and third party service providers and partners operate around the world. This means that when we collect your information we may process it in any of these countries.","caution":"Data is shared with group companies, third-party service providers, and partners globally with no exhaustive list of subprocessors or their locations provided.","provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=our%20servers%20are%20located,any%20of%20these%20countries.","char_start":28768,"char_end":29004}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"We may share your personal information with government entities when required to do so by law.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20may%20share%20your,do%20so%20by%20law.","char_start":40969,"char_end":41063}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.31.**“ **Third-party Service Terms**” means the terms and conditions, acceptable use policies, or any other similar policies or terms of any Third-party Services as further defined in the Usage Policy.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.31.**%E2%80%9C%20**Third-party%20Service%20Terms**%E2%80%9D,in%20the%20Usage%20Policy.","char_start":9066,"char_end":9271}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.30.**“ **Third-party Service**” means any third-party product, service, or software provided under separate terms and conditions used in conjunction with the Services, including but not limited to certain social media networks and other integration partners.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.30.**%E2%80%9C%20**Third-party%20Service**%E2%80%9D%20means,and%20other%20integration%20partners.","char_start":8802,"char_end":9064}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **4.1. Connecting to Third-party Services.** The Applications contain links to and allow you to connect to and use certain Third-party Services. To use any Third-party Services, you must be registered for or logged into such Third-party Service. By accessing or enabling a Third-party Service within an Application, you are authorizing a secure authentication token to pass from the Third-party Service to the Application for this express purpose.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**4.1.%20Connecting%20to,for%20this%20express%20purpose.","char_start":20728,"char_end":21178}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Data brokers or resellers from which we purchase data to verify and supplement the data we collect.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Data%20brokers%20or,the%20data%20we%20collect.","char_start":5670,"char_end":5771}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Customers that provide us with information which we process as a service provider.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Customers%20that%20provide,as%20a%20service%20provider.","char_start":6046,"char_end":6130}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"We share information we collect in accordance with the practices described in this Privacy Policy. The following are the categories of recipients:","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20share%20information%20we,the%20categories%20of%20recipients%3A","char_start":9468,"char_end":9614}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or court order or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20to%20any%20competent,of%20any%20other%20person%3B","char_start":12006,"char_end":12336}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- to any other person with notice to you and your consent to the disclosure;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20to%20any%20other,consent%20to%20the%20disclosure%3B","char_start":13086,"char_end":13162}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- when you voluntarily enter a sweepstakes, contest, or other promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice and/or likeness in advertising or marketing materials;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20when%20you%20voluntarily,advertising%20or%20marketing%20materials%3B","char_start":13164,"char_end":13661}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"| **Third-Party Service** | **Location** |","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=%7C%20**Third-Party%20Service**%20%7C%20**Location**%20%7C","char_start":14781,"char_end":14823}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"| --- | --- |","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=%7C%20---%20%7C%20---%20%7C","char_start":14824,"char_end":14837}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"| Meta Privacy Policy | [https://www.facebook.com/privacy/policy/](https://www.facebook.com/privacy/policy/) |","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=%7C%20Meta%20Privacy%20Policy%20%7C%20%5Bhttps%3A%2F%2Fwww.facebook.com%2Fprivacy%2Fpolicy%2F%5D(https%3A%2F%2Fwww.facebook.com%2Fprivacy%2Fpolicy%2F)%20%7C","char_start":14914,"char_end":15024}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"| Instagram Data Policy | [https://help.instagram.com/155833707900388](https://help.instagram.com/155833707900388) |","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=%7C%20Instagram%20Data%20Policy%20%7C%20%5Bhttps%3A%2F%2Fhelp.instagram.com%2F155833707900388%5D(https%3A%2F%2Fhelp.instagram.com%2F155833707900388)%20%7C","char_start":15025,"char_end":15141}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"| Pinterest Privacy Policy | [https://policy.pinterest.com/en/privacy-policy](https://policy.pinterest.com/en/privacy-policy) |","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=%7C%20Pinterest%20Privacy%20Policy%20%7C%20%5Bhttps%3A%2F%2Fpolicy.pinterest.com%2Fen%2Fprivacy-policy%5D(https%3A%2F%2Fpolicy.pinterest.com%2Fen%2Fprivacy-policy)%20%7C","char_start":15533,"char_end":15660}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"| Google Privacy Policy | [https://policies.google.com/privacy](https://policies.google.com/privacy) |","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=%7C%20Google%20Privacy%20Policy%20%7C%20%5Bhttps%3A%2F%2Fpolicies.google.com%2Fprivacy%5D(https%3A%2F%2Fpolicies.google.com%2Fprivacy)%20%7C","char_start":15883,"char_end":15985}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"- **Links**. Our Site and Service includes links that hyperlink to websites, platforms, and other services not operated or controlled by us.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20**Links**.%20Our%20Site,or%20controlled%20by%20us.","char_start":21855,"char_end":21995}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- **Liking, Sharing, and Logging-In**. We may embed a pixel or SDK on our Site or Service that allows you to “like” or “share” content on, or log-in to your account through social media. If you choose to engage with such integration, we may receive information from the social network that you have authorized to share with us. Please note that the social network may independently collect information about you through the integration.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20**Liking%2C%20Sharing%2C%20and,you%20through%20the%20integration.","char_start":21997,"char_end":22433}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Please note that when you interact with other entities, including when you leave our Site or Service, those entities may independently collect information about you and solicit information from you. The information collected and stored by those entities remains subject to their own policies, terms, and practices, including what information they share with us, your rights and choices on their services and devices, and whether they store information in the U.S. or elsewhere. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Please%20note%20that%20when,and%20terms%20of%20use.","char_start":22918,"char_end":23494}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Sprout Social discloses the following categories of personal information for commercial purposes: identifiers, demographic information, commercial information, internet activity, geolocation data and inferences. We may disclose each of the foregoing categories of personal information for the business and commercial purposes described in this Privacy Policy to the extent permitted by applicable law to the categories of third parties as described in this Privacy Policy, which may include our service providers and suppliers; our business and marketing partners, including advertising networks, data analytics providers, data brokers, and social networks; and other parties in connection with business transfers and for legal, safety, fraud prevention, and enforcement reasons. We use and partner with different types of entities to assist with our daily operations and manage our Service.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Sprout%20Social%20discloses%20the,and%20manage%20our%20Service.","char_start":40076,"char_end":40967}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **12.1. Permitted Disclosures**. Sprout Social and its Affiliates may provide your data to third parties if required by law or as permitted by you to provide the Services. Before providing your data to any third party service provider, we will take steps designed to ensure that the third party service provider maintains commercially reasonable data practices for maintaining the confidentiality and security of your data and for preventing unauthorized access to such data. We do not provide your data to third parties for their own marketing purposes.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**12.1.%20Permitted%20Disclosures**.,their%20own%20marketing%20purposes.","char_start":49433,"char_end":49990}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"You acknowledge and agree that Sprout Social uses a third-party payment processor to process payments made by credit card or PayPal account. By submitting your credit card or PayPal information to Sprout Social, you authorize the third-party payment processor, acting on behalf of Sprout Social, to store such information and to charge the credit card or PayPal account until your Account is terminated.","caution":"Payment credentials are passed to and stored by an unnamed third-party processor. The processor is authorized to store card data indefinitely until account termination. The identity of the processor is not disclosed in this clause.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=You%20acknowledge%20and%20agree,your%20Account%20is%20terminated.","char_start":29983,"char_end":30386}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Sprout Social and its Affiliates may provide your data to third parties if required by law or as permitted by you to provide the Services. Before providing your data to any third party service provider, we will take steps designed to ensure that the third party service provider maintains commercially reasonable data practices for maintaining the confidentiality and security of your data and for preventing unauthorized access to such data. We do not provide your data to third parties for their own marketing purposes.","caution":"Data sharing with third-party service providers is permitted to provide the Services; safeguard standard is only 'commercially reasonable data practices,' not a higher contractual or regulatory standard. No explicit list of subprocessors referenced here.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=Sprout%20Social%20and%20its,their%20own%20marketing%20purposes.","char_start":49469,"char_end":49990}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"3. **4.3. Third-party Content.** You acknowledge and agree that: (a) with respect to any Third-party Content, you act as a data controller and Sprout Social and its Affiliates, as applicable, act as a data processor; (b) if you connect your Subscription Services Account to any of your accounts with a Third-Party Service, you authorize Sprout Social to process any data from the connected accounts of such Third-Party Services on your behalf; and (c) you shall comply with any applicable Third-party Service Terms (including, but not limited to, any applicable developer policies) and any applicable privacy laws in the creation or use of Third-party Content.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=3.%20**4.3.%20Third-party%20Content.**,use%20of%20Third-party%20Content.","char_start":22878,"char_end":23538}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"You agree that Sprout Social and its Affiliates (as applicable) can access your Account as necessary to provide you with the Services and any related support.","caution":"Sprout Social and its Affiliates are granted broad access to user Accounts. 'As necessary' is undefined and unilaterally interpreted by Sprout Social, and Affiliate access is permitted without enumeration of which Affiliates.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=You%20agree%20that%20Sprout,and%20any%20related%20support.","char_start":11425,"char_end":11583}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"5. **5.4.** **Credit Card and PayPal Authorization**. You acknowledge and agree that Sprout Social uses a third-party payment processor to process payments made by credit card or PayPal account. By submitting your credit card or PayPal information to Sprout Social, you authorize the third-party payment processor, acting on behalf of Sprout Social, to store such information and to charge the credit card or PayPal account until your Account is terminated. In addition, you authorize us to use a third-party payment processor in processing payments. If your credit card expires, or is declined, or your PayPal information requires an update, we will provide you notice via email. If, for any reason, your payment cannot be completed through credit card or PayPal, we may suspend your Account until we receive payment. You can choose to set up a backup payment method that will be used if the primary method fails for any reason (such as an expired credit card or insufficient funds). By adding a backup payment method, you agree that, if your primary payment method fails, Sprout Social can automatically charge your backup payment method to avoid any interruptions or suspensions to your Account.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=5.%20**5.4.**%20**Credit%20Card,suspensions%20to%20your%20Account.","char_start":29929,"char_end":31127}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- to our customers (including information pertaining to customer end-users as well as internal personnel and creators who may be relevant to their influencer marketing) in order to effectively provide our social media management, social advocacy, social analytics, influencer marketing and social listening services and to manage the customer relationship. For example, we share information with our customers in order to facilitate the processing of their orders, maintain and administer their online accounts, respond to their questions and comments, comply with their requests, help them identify and connect with creators they want to work with, market and advertise to them and otherwise comply with our contractual obligations and with applicable law;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20to%20our%20customers,and%20with%20applicable%20law%3B","char_start":10439,"char_end":11196}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"| YouTube Privacy | [https://policies.google.com/privacy](https://policies.google.com/privacy) |","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=%7C%20YouTube%20Privacy%20%7C%20%5Bhttps%3A%2F%2Fpolicies.google.com%2Fprivacy%5D(https%3A%2F%2Fpolicies.google.com%2Fprivacy)%20%7C","char_start":15661,"char_end":15757}},{"surface":"subprocessors_data_sharing","risk":"high","confidence":"medium","tier":"All","verified":true,"quote":"We may disclose each of the foregoing categories of personal information for the business and commercial purposes described in this Privacy Policy to the extent permitted by applicable law to the categories of third parties as described in this Privacy Policy, which may include our service providers and suppliers; our business and marketing partners, including advertising networks, data analytics providers, data brokers, and social networks; and other parties in connection with business transfers and for legal, safety, fraud prevention, and enforcement reasons.","caution":"Personal data (identifiers, demographic info, commercial info, internet activity, geolocation, inferences) is disclosed to a broad set of third parties including data brokers, advertising networks, and social networks.","provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20may%20disclose%20each,prevention%2C%20and%20enforcement%20reasons.","char_start":40288,"char_end":40855}},{"surface":"subprocessors_data_sharing","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"Where Sprout Social, Inc. transfers your personal information to a third party acting as an agent on its behalf, it shall remain liable under the DPF Principles if its agent processes such personal information in a manner inconsistent with the DPF Principles (unless Sprout Social Inc is not responsible for the event giving rise to the damage).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Where%20Sprout%20Social%2C%20Inc.,rise%20to%20the%20damage).","char_start":31176,"char_end":31521}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- to creators who use the Service (including information pertaining to other creators and customers who may be interested in working with them) in order to effectively provide our, influencer marketing services and to manage their account. For example, we share information with creators who use the Service in order to help them identify and connect with customers they want to work with, maintain and administer their online accounts, respond to their questions and comments, comply with their requests, market and advertise to them and otherwise comply with our terms and with applicable law;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20to%20creators%20who,and%20with%20applicable%20law%3B","char_start":11198,"char_end":11793}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- when you request or direct us to share information, such as when you choose to share information with a social network or other third party platform about your activities on the Service, which may require you to accept such third party’s terms of use or privacy policy.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20when%20you%20request,use%20or%20privacy%20policy.","char_start":14275,"char_end":14546}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Notwithstanding the above, we may share information that does not identify you (including information that has been aggregated or de-identified) except as prohibited by applicable law. When information is de-identified (as defined by the CCPA), we maintain policies and technical procedures to avoid reidentification of such information.","caution":"Aggregated or de-identified data may be shared broadly with few restrictions. De-identification standards vary by jurisdiction, and re-identification risk persists.","provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Notwithstanding%20the%20above%2C%20we,reidentification%20of%20such%20information.","char_start":16116,"char_end":16453}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Pursuant to Section 1798.83 of the California Civil Code, residents of California can obtain certain information about the types of personal information that companies with whom they have an established business relationship have shared with third parties for direct marketing purposes during the preceding calendar year. In particular, the law provides that companies must inform consumers about the categories of personal information that have been shared with third parties, the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. To request a copy of the information disclosure provided by Sprout Social pursuant to Section 1798.83 of the California Civil Code, please contact us via email at [**privacy@sproutsocial.com**](mailto:privacy@sproutsocial.com).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Pursuant%20to%20Section%201798.83,via%20email%20at%20%5B**privacy%40sproutsocial.com**%5D(mailto%3Aprivacy%40sproutsocial.com).","char_start":45668,"char_end":46504}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- to local information technology resellers in certain countries where permitted by applicable law. We may provide contact information of customers / potential customers to such reseller to market our Service.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20to%20local%20information,to%20market%20our%20Service.","char_start":11795,"char_end":12004}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"| LinkedIn Privacy Policy | [https://www.linkedin.com/legal/privacy-policy](https://www.linkedin.com/legal/privacy-policy) |","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=%7C%20LinkedIn%20Privacy%20Policy%20%7C%20%5Bhttps%3A%2F%2Fwww.linkedin.com%2Flegal%2Fprivacy-policy%5D(https%3A%2F%2Fwww.linkedin.com%2Flegal%2Fprivacy-policy)%20%7C","char_start":15142,"char_end":15266}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Notwithstanding the above, we may share information that does not identify you (including information that has been aggregated or de-identified) except as prohibited by applicable law. When information is de-identified (as defined by the CCPA), we maintain policies and technical procedures to avoid reidentification of such information. For information on your rights and choices regarding how we share information about you, please see the “ [**Your Data Protection Rights**](https://sproutsocial.com/privacy-policy/#your-data-protection-rights)” section below. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Notwithstanding%20the%20above%2C%20we,or%20law%20enforcement%20requirements.","char_start":16116,"char_end":16870}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- to vendors for business and commercial purposes, including analytics and advertising technology companies. Vendors may act as our service providers, or in certain contexts, independently decide how to process your information. For more information on advertising and analytics, see the “ [**Cookies, similar tracking technology, and analytics**](https://sproutsocial.com/privacy-policy/#cookies-similar-tracking-technology-and-analytics)” section below;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20to%20vendors%20for,and%20analytics**%5D(https%3A%2F%2Fsproutsocial.com%2Fprivacy-policy%2F%23cookies-similar-tracking-technology-and-analytics)%E2%80%9D%20section%20below%3B","char_start":12629,"char_end":13084}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Social networks when you engage with our content, reference our Site or Service, or grant us permission to access information from the social networks.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Social%20networks%20when,from%20the%20social%20networks.","char_start":5773,"char_end":5926}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Please note the Service uses third-party services, and if you use these third-party services through the Service, you are subject to the privacy policies of these third-party services (as applicable), including but not limited to:","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Please%20note%20the%20Service,but%20not%20limited%20to%3A","char_start":14549,"char_end":14779}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Partners that offer co-branded services, sell or distribute our products, or engage in joint marketing activities.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Partners%20that%20offer,in%20joint%20marketing%20activities.","char_start":5928,"char_end":6044}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"We may share your personal information with government entities when required to do so by law. Please review the [**To Whom We Share Your Information**](https://sproutsocial.com/privacy-policy/#to-whom-we-share-your-information) section for more detail about the parties we have shared information with.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20may%20share%20your,have%20shared%20information%20with.","char_start":40969,"char_end":41272}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- Creators who use the Service and provide us information through the Service.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20Creators%20who%20use,information%20through%20the%20Service.","char_start":6132,"char_end":6210}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"| WhatsApp Privacy Policy | [https://www.whatsapp.com/legal/privacy-policy](https://www.whatsapp.com/legal/privacy-policy) |","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=%7C%20WhatsApp%20Privacy%20Policy%20%7C%20%5Bhttps%3A%2F%2Fwww.whatsapp.com%2Flegal%2Fprivacy-policy%5D(https%3A%2F%2Fwww.whatsapp.com%2Flegal%2Fprivacy-policy)%20%7C","char_start":15267,"char_end":15391}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"We offer parts of our Service through websites, platforms, and services operated or controlled by separate entities. In addition, we integrate technologies operated or controlled by separate entities into parts of our Site and Service. Some examples include:","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=We%20offer%20parts%20of,Service.%20Some%20examples%20include%3A","char_start":21595,"char_end":21853}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"As indicated above, vendors may act as our service providers, or in certain contexts, independently decide how to process your information. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=As%20indicated%20above%2C%20vendors,and%20terms%20of%20use.","char_start":21301,"char_end":21539}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- to our affiliates, service providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Site or Service), or who otherwise process information for purposes that are described in this Privacy Policy or for which we provide you notice when we collect your information. We share information with our affiliates for business and commercial purposes. We contractually prohibit our service providers from retaining, using, or disclosing information about you for any purpose other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20to%20our%20affiliates%2C,prohibited%20by%20applicable%20law.","char_start":9616,"char_end":10437}},{"surface":"subprocessors_data_sharing","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Please note the Service uses third-party services, and if you use these third-party services through the Service, you are subject to the privacy policies of these third-party services (as applicable), including but not limited to:\n\n| **Third-Party Service** | **Location** |\n| --- | --- |\n| X Privacy Policy | [https://x.com/en/privacy](https://x.com/en/privacy) |\n| Meta Privacy Policy | [https://www.facebook.com/privacy/policy/](https://www.facebook.com/privacy/policy/) |\n| Instagram Data Policy | [https://help.instagram.com/155833707900388](https://help.instagram.com/155833707900388) |\n| LinkedIn Privacy Policy | [https://www.linkedin.com/legal/privacy-policy](https://www.linkedin.com/legal/privacy-policy) |\n| WhatsApp Privacy Policy | [https://www.whatsapp.com/legal/privacy-policy](https://www.whatsapp.com/legal/privacy-policy) |\n| TikTok Privacy Policy | [https://www.tiktok.com/legal/page/us/privacy-policy/en](https://www.tiktok.com/legal/page/us/privacy-policy/en) |\n| Pinterest Privacy Policy | [https://policy.pinterest.com/en/privacy-policy](https://policy.pinterest.com/en/privacy-policy) |\n| YouTube Privacy | [https://policies.google.com/privacy](https://policies.google.com/privacy) |\n| Reddit Privacy Policy | [https://www.reddit.com/policies/privacy-policy](https://www.reddit.com/policies/privacy-policy) |\n| Google Privacy Policy | [https://policies.google.com/privacy](https://policies.google.com/privacy) |\n| Twitch Privacy Notice | [https://www.twitch.tv/p/en/legal/privacy-notice/](https://www.twitch.tv/p/en/legal/privacy-notice/) |","caution":"User data flows to a wide array of third-party social platforms, each governed by their own privacy policies. Sprout Social disclaims responsibility for how these third parties process user data.","provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Please%20note%20the%20Service,Notice%20%7C%20%5Bhttps%3A%2F%2Fwww.twitch.tv%2Fp%2Fen%2Flegal%2Fprivacy-notice%2F%5D(https%3A%2F%2Fwww.twitch.tv%2Fp%2Fen%2Flegal%2Fprivacy-notice%2F)%20%7C","char_start":14549,"char_end":16114}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"| Twitch Privacy Notice | [https://www.twitch.tv/p/en/legal/privacy-notice/](https://www.twitch.tv/p/en/legal/privacy-notice/) |","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=%7C%20Twitch%20Privacy%20Notice%20%7C%20%5Bhttps%3A%2F%2Fwww.twitch.tv%2Fp%2Fen%2Flegal%2Fprivacy-notice%2F%5D(https%3A%2F%2Fwww.twitch.tv%2Fp%2Fen%2Flegal%2Fprivacy-notice%2F)%20%7C","char_start":15986,"char_end":16114}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"| Reddit Privacy Policy | [https://www.reddit.com/policies/privacy-policy](https://www.reddit.com/policies/privacy-policy) |","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=%7C%20Reddit%20Privacy%20Policy%20%7C%20%5Bhttps%3A%2F%2Fwww.reddit.com%2Fpolicies%2Fprivacy-policy%5D(https%3A%2F%2Fwww.reddit.com%2Fpolicies%2Fprivacy-policy)%20%7C","char_start":15758,"char_end":15882}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"| X Privacy Policy | [https://x.com/en/privacy](https://x.com/en/privacy) |","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=%7C%20X%20Privacy%20Policy%20%7C%20%5Bhttps%3A%2F%2Fx.com%2Fen%2Fprivacy%5D(https%3A%2F%2Fx.com%2Fen%2Fprivacy)%20%7C","char_start":14838,"char_end":14913}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- The categories of third parties to whom the personal information was disclosed for a business purpose or sold;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20The%20categories%20of,business%20purpose%20or%20sold%3B","char_start":42201,"char_end":42313}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- to a potential buyer (and its agents, investors, and/or advisors) in connection with any proposed or actual purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your information only for the purposes disclosed in this Privacy Policy;","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20to%20a%20potential,in%20this%20Privacy%20Policy%3B","char_start":12338,"char_end":12627}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"| TikTok Privacy Policy | [https://www.tiktok.com/legal/page/us/privacy-policy/en](https://www.tiktok.com/legal/page/us/privacy-policy/en) |","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=%7C%20TikTok%20Privacy%20Policy%20%7C%20%5Bhttps%3A%2F%2Fwww.tiktok.com%2Flegal%2Fpage%2Fus%2Fprivacy-policy%2Fen%5D(https%3A%2F%2Fwww.tiktok.com%2Flegal%2Fpage%2Fus%2Fprivacy-policy%2Fen)%20%7C","char_start":15392,"char_end":15532}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **4.1. Connecting to Third-party Services.** The Applications contain links to and allow you to connect to and use certain Third-party Services. To use any Third-party Services, you must be registered for or logged into such Third-party Service. By accessing or enabling a Third-party Service within an Application, you are authorizing a secure authentication token to pass from the Third-party Service to the Application for this express purpose.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**4.1.%20Connecting%20to,for%20this%20express%20purpose.","char_start":20728,"char_end":21178}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"1. **12.1. Permitted Disclosures**. Sprout Social and its Affiliates may provide your data to third parties if required by law or as permitted by you to provide the Services. Before providing your data to any third party service provider, we will take steps designed to ensure that the third party service provider maintains commercially reasonable data practices for maintaining the confidentiality and security of your data and for preventing unauthorized access to such data. We do not provide your data to third parties for their own marketing purposes.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=1.%20**12.1.%20Permitted%20Disclosures**.,their%20own%20marketing%20purposes.","char_start":49433,"char_end":49990}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"5. **5.4.** **Credit Card and PayPal Authorization**. You acknowledge and agree that Sprout Social uses a third-party payment processor to process payments made by credit card or PayPal account. By submitting your credit card or PayPal information to Sprout Social, you authorize the third-party payment processor, acting on behalf of Sprout Social, to store such information and to charge the credit card or PayPal account until your Account is terminated. In addition, you authorize us to use a third-party payment processor in processing payments. If your credit card expires, or is declined, or your PayPal information requires an update, we will provide you notice via email. If, for any reason, your payment cannot be completed through credit card or PayPal, we may suspend your Account until we receive payment. You can choose to set up a backup payment method that will be used if the primary method fails for any reason (such as an expired credit card or insufficient funds). By adding a backup payment method, you agree that, if your primary payment method fails, Sprout Social can automatically charge your backup payment method to avoid any interruptions or suspensions to your Account.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=5.%20**5.4.**%20**Credit%20Card,suspensions%20to%20your%20Account.","char_start":29929,"char_end":31127}},{"surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.30.**“ **Third-party Service**” means any third-party product, service, or software provided under separate terms and conditions used in conjunction with the Services, including but not limited to certain social media networks and other integration partners.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.30.**%E2%80%9C%20**Third-party%20Service**%E2%80%9D%20means,and%20other%20integration%20partners.","char_start":8802,"char_end":9064}},{"surface":"audit_rights_dpa_residency","risk":"ambiguous","confidence":"low","tier":"All","verified":true,"quote":"These Terms incorporate the applicable Product-Specific Terms, DPA and Service Order (if applicable), and are the final and complete expression of the agreement between the parties regarding the Services.","caution":"DPA terms are referenced but not reproduced here; audit rights, data residency, and sub-processor obligations are governed by a separate DPA whose contents are not visible in this document.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=These%20Terms%20incorporate%20the,parties%20regarding%20the%20Services.","char_start":57489,"char_end":57693}},{"surface":"audit_rights_dpa_residency","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"If you are a visitor or user from the European Economic Area or the UK, our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.\n\nHowever, we will normally collect personal data from you only where we have your consent to do so, where we need the personal data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal data from you.","caution":"Legitimate interests is cited as a lawful basis without specifying what those interests are in this section, making it difficult for EEA/UK users to assess whether the balancing test is met.","provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=If%20you%20are%20a,personal%20data%20from%20you.","char_start":17850,"char_end":18482}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **12.2. Data Processing Addendum**. If your use of our Services includes processing personal data or personal information subject to applicable EU or US data protection laws, you must enter into the DPA. The DPA forms part of these Terms and applies to the processing of personal data.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**12.2.%20Data%20Processing,processing%20of%20personal%20data.","char_start":49992,"char_end":50280}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"2. **12.2. Data Processing Addendum**. If your use of our Services includes processing personal data or personal information subject to applicable EU or US data protection laws, you must enter into the DPA. The DPA forms part of these Terms and applies to the processing of personal data.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**12.2.%20Data%20Processing,processing%20of%20personal%20data.","char_start":49992,"char_end":50280}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"However, we will normally collect personal data from you only where we have your consent to do so, where we need the personal data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal data from you.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=However%2C%20we%20will%20normally,personal%20data%20from%20you.","char_start":18090,"char_end":18482}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Your information may be transferred to, and processed in, countries other than the country in which you are resident. For example, if you are a resident of Canada, your personal information may be transferred to the United States for processing. These countries may have data protection laws that are different to the laws of your country.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Your%20information%20may%20be,laws%20of%20your%20country.","char_start":28413,"char_end":28752}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Specifically, our servers are located in the United States, and our group companies and third party service providers and partners operate around the world. This means that when we collect your information we may process it in any of these countries.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Specifically%2C%20our%20servers%20are,any%20of%20these%20countries.","char_start":28754,"char_end":29004}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.12.**“ **DPA**” means the Sprout Social Data Processing Addendum located at: [https://media.sproutsocial.com/uploads/Downloadable-Customer-DPA.pdf](https://media.sproutsocial.com/uploads/Downloadable-Customer-DPA.pdf).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.12.**%E2%80%9C%20**DPA**%E2%80%9D%20means%20the,Addendum%20located%20at%3A%20%5Bhttps%3A%2F%2Fmedia.sproutsocial.com%2Fuploads%2FDownloadable-Customer-DPA.pdf%5D(https%3A%2F%2Fmedia.sproutsocial.com%2Fuploads%2FDownloadable-Customer-DPA.pdf).","char_start":3683,"char_end":3905}},{"surface":"audit_rights_dpa_residency","risk":"medium","confidence":"low","tier":"All","verified":true,"quote":"If your use of our Services includes processing personal data or personal information subject to applicable EU or US data protection laws, you must enter into the DPA. The DPA forms part of these Terms and applies to the processing of personal data.","caution":"DPA is required for EU/US data protection compliance but the document does not detail DPA terms, audit rights, or data residency here. Actual protections depend entirely on a separate DPA document not reproduced.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=If%20your%20use%20of,processing%20of%20personal%20data.","char_start":50031,"char_end":50280}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Sprout Social, Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce (collectively, “ **Data Privacy Frameworks**”). Sprout Social has certified to the U.S. Department of Commerce that it adheres to (i) the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF; and (ii) the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF (collectively, the “ **DPF Principles**”).\\\\*\\\\* If there is any conflict between the terms in this privacy policy and the DPF Principles, the DPF Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit [**https://www.dataprivacyframework.gov/**](https://www.dataprivacyframework.gov/).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Sprout%20Social%2C%20Inc.%20complies,certification%2C%20please%20visit%20%5B**https%3A%2F%2Fwww.dataprivacyframework.gov%2F**%5D(https%3A%2F%2Fwww.dataprivacyframework.gov%2F).","char_start":29707,"char_end":30901}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"If we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal data is mandatory or not (as well as of the possible consequences if you do not provide your personal data).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=If%20we%20ask%20you,provide%20your%20personal%20data).","char_start":18484,"char_end":18800}},{"surface":"audit_rights_dpa_residency","risk":"low","confidence":"low","tier":"All","verified":true,"quote":"Sprout Social, Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce (collectively, “ **Data Privacy Frameworks**”). Sprout Social has certified to the U.S. Department of Commerce that it adheres to (i) the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF; and (ii) the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF (collectively, the “ **DPF Principles**”).\\\\*\\\\* If there is any conflict between the terms in this privacy policy and the DPF Principles, the DPF Principles shall gover","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Sprout%20Social%2C%20Inc.%20complies,DPF%20Principles%20shall%20gover","char_start":29707,"char_end":30709}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"- In addition, if you are a resident of the European Economic Area or the United Kingdom, you can object to processing of your personal data, ask us to restrict processing of your personal data, or request portability of your personal data. Again, you can exercise these rights by contacting us using the contact details provided under the “ [**How to Contact Us**](https://sproutsocial.com/privacy-policy/#how-to-contact-us)” heading below. Note that if you submit such a request, this may prohibit you from using the Site and/or Service.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=-%20In%20addition%2C%20if,the%20Site%20and%2For%20Service.","char_start":24334,"char_end":24873}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"If you are a visitor or user from the European Economic Area or the UK, our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=If%20you%20are%20a,which%20we%20collect%20it.","char_start":17850,"char_end":18088}},{"surface":"audit_rights_dpa_residency","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"Your information may be transferred to, and processed in, countries other than the country in which you are resident. For example, if you are a resident of Canada, your personal information may be transferred to the United States for processing. These countries may have data protection laws that are different to the laws of your country.\n\nSpecifically, our servers are located in the United States, and our group companies and third party service providers and partners operate around the world. This means that when we collect your information we may process it in any of these countries.","caution":"Data may be processed in any country where Sprout's group companies or third-party service providers operate worldwide, with no exhaustive list of jurisdictions provided. Users outside the US have limited control over where their data lands.","provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Your%20information%20may%20be,any%20of%20these%20countries.","char_start":28413,"char_end":29004}},{"surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**1.12.**“ **DPA**” means the Sprout Social Data Processing Addendum located at: [https://media.sproutsocial.com/uploads/Downloadable-Customer-DPA.pdf](https://media.sproutsocial.com/uploads/Downloadable-Customer-DPA.pdf).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**1.12.**%E2%80%9C%20**DPA**%E2%80%9D%20means%20the,Addendum%20located%20at%3A%20%5Bhttps%3A%2F%2Fmedia.sproutsocial.com%2Fuploads%2FDownloadable-Customer-DPA.pdf%5D(https%3A%2F%2Fmedia.sproutsocial.com%2Fuploads%2FDownloadable-Customer-DPA.pdf).","char_start":3683,"char_end":3905}},{"surface":"governing_law_disputes","risk":"low","confidence":"medium","tier":"All","verified":true,"quote":"If there is a conflict between these Terms and the terms of a Service Order, these Terms will control unless the Service Order states that a specific provision of these Terms is superseded by a specific provision of the Service Order.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=If%20there%20is%20a,of%20the%20Service%20Order.","char_start":10037,"char_end":10271}},{"surface":"governing_law_disputes","risk":"high","confidence":"high","tier":"All","verified":true,"quote":"You agree that an arbitrator cannot award punitive damages to either party and to abide by and perform any award rendered by the arbitrator.","caution":"Explicit waiver of punitive damages in arbitration significantly limits remedies available to users for egregious platform conduct.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=You%20agree%20that%20an,rendered%20by%20the%20arbitrator.","char_start":56486,"char_end":56626}},{"surface":"governing_law_disputes","risk":"medium","confidence":"medium","tier":"All","verified":true,"quote":"Sprout Social has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit [https://bbbprograms.org/dpf-complaints](https://bbbprograms.org/dpf-complaints) for more information and to file a complaint. This service is provided free of charge to you.\n\nIf your complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.","caution":"Binding arbitration is available only as a last resort for 'residual claims' not resolved through other DPF channels, and only 'under certain conditions.' The scope and conditions of this arbitration right are not detailed in the document.","provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Sprout%20Social%20has%20further,by%20other%20redress%20mechanisms.","char_start":32306,"char_end":33020}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**By using or accessing the Services or permitting any Authorized User to use or access the Services, you accept and agree to be bound by these Terms. If you do not have the authority to enter into these Terms (including to bind any applicable Affiliates or entities) or you do not agree to these Terms, do not accept these Terms and do not use or access the Services.**","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**By%20using%20or%20accessing,or%20access%20the%20Services.**","char_start":950,"char_end":1320}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"05. **13.5. Assignability.** Neither party may assign its right, duties, and obligations under these Terms without the other party’s prior written consent, which consent will not be unreasonably withheld or delayed; provided that Sprout Social may assign these Terms without your consent to a successor (including a successor by way of merger, acquisition, sale of assets, or operation of law) if the successor agrees to assume and fulfill all of Sprout Social’s obligations under these Terms.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=05.%20**13.5.%20Assignability.**%20Neither,obligations%20under%20these%20Terms.","char_start":52505,"char_end":52998}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"08. **13.8. Force Majeure.** Neither party will be liable for, or be considered to be in breach or default of these Terms on account of, any delay or failure to perform as required by these Terms (except for your obligations to make payments to Sprout Social hereunder) as a result of any cause or condition beyond its reasonable control, so long as that party uses commercially reasonable efforts to avoid or remove the causes of non-performance.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=08.%20**13.8.%20Force%20Majeure.**,the%20causes%20of%20non-performance.","char_start":54134,"char_end":54581}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"09. **13.9. Governing Law; Venue.** These Terms will be interpreted, construed, and enforced in all respects in accordance with the local laws of the State of Illinois, U.S.A., without reference to its choice of law rules and not including the provisions of the 1980 U.N. Convention on Contracts for the International Sale of Goods.  In circumstances where Section 13.10 (Agreement to Arbitrate Disputes) below permits the parties to litigate in court, these Terms shall be governed by and construed in accordance with the laws of the State of Illinois, excluding its conflict of law rules. Under such limited circumstances, each party hereby expressly and irrevocably consents to the exclusive jurisdiction and venue of the federal, state, and local courts in Cook County, Illinois in connection with such an action.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=09.%20**13.9.%20Governing%20Law%3B,with%20such%20an%20action.","char_start":54583,"char_end":55400}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"10. **13.10. Agreement to Arbitrate Disputes.** You and Sprout Social agree to resolve any claims relating to these Terms through final and binding arbitration, except to the extent either party has breached or threatened to breach its confidentiality obligations or either party has in any manner violated or threatened to violate the other party’s Intellectual Property Rights. Under such limited circumstances, Sprout Social may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services, or intellectual property infringement without first engaging in arbitration or the informal dispute-resolution process described herein. In all other cases, both parties hereby agree to submit to arbitration administered by the American Arbitration Association under its Commercial Arbitration Rule with one (1) arbitrator to be selected by mutual agreement of the parties. If we cannot mutually agree on the arbitrator selection, then the American Arbitration Association shall choose an arbitrator for the parties from the National Panel of Arbitrators. You agree that an arbitrator cannot award punitive damages to either party and to abide by and perform any award rendered by the arbitrator. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction, which shall include, but not be limited to, the courts within Cook County, Illinois.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=10.%20**13.10.%20Agreement%20to,within%20Cook%20County%2C%20Illinois.","char_start":55402,"char_end":56811}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"11. **13.11. Waiver and Severability.** The waiver by Sprout Social of any term or condition set out in these Terms shall not be deemed a further or continuing waiver of any other provision of these Terms, and any failure of Sprout Social to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, unenforceable, or illegal for any reason, such provision shall be limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=11.%20**13.11.%20Waiver%20and,full%20force%20and%20effect.","char_start":56813,"char_end":57454}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"02. **13.2. Updates To Terms**. From time to time, we may revise and update these Terms (including modifications to the Product-Specific Terms and the DPA) in our sole discretion. Any changes we make to these Terms are effective immediately when we post them. We will provide notice to the current Account Owner of any material changes to these Terms. Continued use of the Services after we provide you notice of the updated Terms shall constitute your acceptance of the updated Terms.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=02.%20**13.2.%20Updates%20To,of%20the%20updated%20Terms.","char_start":50653,"char_end":51138}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"05. **13.5. Assignability.** Neither party may assign its right, duties, and obligations under these Terms without the other party’s prior written consent, which consent will not be unreasonably withheld or delayed; provided that Sprout Social may assign these Terms without your consent to a successor (including a successor by way of merger, acquisition, sale of assets, or operation of law) if the successor agrees to assume and fulfill all of Sprout Social’s obligations under these Terms.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=05.%20**13.5.%20Assignability.**%20Neither,obligations%20under%20these%20Terms.","char_start":52505,"char_end":52998}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"07. **13.7. Notices.** Except where otherwise specified in these Terms, any notice under these Terms must be sent to Sprout Social by email to legal@sproutsocial.com, with a duplicate copy sent via registered mail (return receipt requested) to: Sprout Social, Inc., Attention: Legal Department; 131 S. Dearborn Suite 700, Chicago, Illinois 60603. Any notices under these Terms that are sent to you shall be sent via email to the current Account Owner. Notices are deemed given two (2) business days following the date of mailing or one business day following delivery to a courier or sending an email. You are responsible for maintaining the accuracy of the email address and other contact information of your named Account Owner on the “Personal Settings” page within the Application.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=07.%20**13.7.%20Notices.**%20Except,page%20within%20the%20Application.","char_start":53347,"char_end":54132}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"08. **13.8. Force Majeure.** Neither party will be liable for, or be considered to be in breach or default of these Terms on account of, any delay or failure to perform as required by these Terms (except for your obligations to make payments to Sprout Social hereunder) as a result of any cause or condition beyond its reasonable control, so long as that party uses commercially reasonable efforts to avoid or remove the causes of non-performance.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=08.%20**13.8.%20Force%20Majeure.**,the%20causes%20of%20non-performance.","char_start":54134,"char_end":54581}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"10. **13.10. Agreement to Arbitrate Disputes.** You and Sprout Social agree to resolve any claims relating to these Terms through final and binding arbitration, except to the extent either party has breached or threatened to breach its confidentiality obligations or either party has in any manner violated or threatened to violate the other party’s Intellectual Property Rights. Under such limited circumstances, Sprout Social may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services, or intellectual property infringement without first engaging in arbitration or the informal dispute-resolution process described herein. In all other cases, both parties hereby agree to submit to arbitration administered by the American Arbitration Association under its Commercial Arbitration Rule with one (1) arbitrator to be selected by mutual agreement of the parties. If we cannot mutually agree on the arbitrator selection, then the American Arbitration Association shall choose an arbitrator for the parties from the National Panel of Arbitrators. You agree that an arbitrator cannot award punitive damages to either party and to abide by and perform any award rendered by the arbitrator. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction, which shall include, but not be limited to, the courts within Cook County, Illinois.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=10.%20**13.10.%20Agreement%20to,within%20Cook%20County%2C%20Illinois.","char_start":55402,"char_end":56811}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"12. **13.12. Entire Agreement.** These Terms incorporate the applicable Product-Specific Terms, DPA and Service Order (if applicable), and are the final and complete expression of the agreement between the parties regarding the Services. These Terms supersede and govern over all previous representations and oral and written communications between the parties regarding the Services and all matters related thereto. Sprout Social will not be bound by, and specifically objects to, any term, condition, or other provision that is different from or in addition to these Terms (whether or not it would materially alter these Terms) that is proffered by you in any receipt, invoice, acceptance, purchase order, procurement portal, confirmation, correspondence, or otherwise, regardless of Sprout Social’s failure to object to such terms, provisions or conditions.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=12.%20**13.12.%20Entire%20Agreement.**,terms%2C%20provisions%20or%20conditions.","char_start":57456,"char_end":58316}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"Sprout Social has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit [https://bbbprograms.org/dpf-complaints](https://bbbprograms.org/dpf-complaints) for more information and to file a complaint. This service is provided free of charge to you.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Sprout%20Social%20has%20further,of%20charge%20to%20you.","char_start":32306,"char_end":32826}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"If you make a request to exercise any of the above data access rights and we are unable to comply with your request, you may request to appeal our decision. To appeal any data privacy request decision, please contact us by emailing privacy@sproutsocial.com with the subject line “Data Access Request Appeal.” If after you complete the appeal process with us, you are still not satisfied with our response, you may contact your Attorney General to file a complaint. Below are the contact information for the appropriate entity where you can inquire about filing an appeal:","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=If%20you%20make%20a,about%20filing%20an%20appeal%3A","char_start":46551,"char_end":47122}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"**Virginia residents:**","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=**Virginia%20residents%3A**","char_start":47124,"char_end":47147}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"https://www.oag.state.va.us/","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=https%3A%2F%2Fwww.oag.state.va.us%2F","char_start":47252,"char_end":47280}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"**Colorado residents:**","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=**Colorado%20residents%3A**","char_start":47282,"char_end":47305}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"https://coag.gov/","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=https%3A%2F%2Fcoag.gov%2F","char_start":47461,"char_end":47478}},{"surface":"governing_law_disputes","risk":"high","confidence":"medium","tier":"All","verified":true,"quote":"You and Sprout Social agree to resolve any claims relating to these Terms through final and binding arbitration, except to the extent either party has breached or threatened to breach its confidentiality obligations or either party has in any manner violated or threatened to violate the other party’s Intellectual Property Rights. Under such limited circumstances, Sprout Social may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services, or intellectual property infringement without first engaging in arbitration or the informal dispute-resolution process described herein. In all other cases, both parties hereby agree to submit to arbitration administered by the American Arbitration Association under its Commercial Arbitration Rule with one (1) arbitrator to be selected by mutual agreement of the parties. If we cannot mutually agree on the arbitrator selection, then the American Arbitration Association shall choose an arbitrator for the parties from the National Panel of Arbitrators. You agree that an arbitrator cannot award punitive damages to either party and to abide by and perform any award rendered by the arbitrator. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction, which shall include, but not be limited to, the courts within Cook County, Illinois.","caution":"Mandatory binding arbitration eliminates jury trial rights; punitive damages explicitly barred; Sprout Social retains carve-out to seek injunctive relief in court unilaterally while users must arbitrate most claims.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=You%20and%20Sprout%20Social,within%20Cook%20County%2C%20Illinois.","char_start":55450,"char_end":56811}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"11. **13.11. Waiver and Severability.** The waiver by Sprout Social of any term or condition set out in these Terms shall not be deemed a further or continuing waiver of any other provision of these Terms, and any failure of Sprout Social to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, unenforceable, or illegal for any reason, such provision shall be limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=11.%20**13.11.%20Waiver%20and,full%20force%20and%20effect.","char_start":56813,"char_end":57454}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"These Sprout Social, Inc. Terms of Service (these “ **Terms**”) constitute a binding agreement between you (“ **you**”, “ **your**”, or “ **Subscriber**”) and Sprout Social, Inc. (“ **us**”, “ **our**”, “ **we**” or “ **Sprout Social**”) governing your use of and access to our Services (as defined below).","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=These%20Sprout%20Social%2C%20Inc.,Services%20(as%20defined%20below).","char_start":76,"char_end":382}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"09. **13.9. Governing Law; Venue.** These Terms will be interpreted, construed, and enforced in all respects in accordance with the local laws of the State of Illinois, U.S.A., without reference to its choice of law rules and not including the provisions of the 1980 U.N. Convention on Contracts for the International Sale of Goods.  In circumstances where Section 13.10 (Agreement to Arbitrate Disputes) below permits the parties to litigate in court, these Terms shall be governed by and construed in accordance with the laws of the State of Illinois, excluding its conflict of law rules. Under such limited circumstances, each party hereby expressly and irrevocably consents to the exclusive jurisdiction and venue of the federal, state, and local courts in Cook County, Illinois in connection with such an action.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=09.%20**13.9.%20Governing%20Law%3B,with%20such%20an%20action.","char_start":54583,"char_end":55400}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"**By using or accessing the Services or permitting any Authorized User to use or access the Services, you accept and agree to be bound by these Terms. If you do not have the authority to enter into these Terms (including to bind any applicable Affiliates or entities) or you do not agree to these Terms, do not accept these Terms and do not use or access the Services.**","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=**By%20using%20or%20accessing,or%20access%20the%20Services.**","char_start":950,"char_end":1320}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"06. **13.6. Independent Contractors.** The parties are independent contractors. No joint venture, partnership, employment, or agency relationship exists between you and Sprout Social as a result of these Terms or use of the Services. Neither party shall have any power to obligate or bind the other party, except as specifically provided herein.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=06.%20**13.6.%20Independent%20Contractors.**,as%20specifically%20provided%20herein.","char_start":53000,"char_end":53345}},{"surface":"governing_law_disputes","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":"These Terms will be interpreted, construed, and enforced in all respects in accordance with the local laws of the State of Illinois, U.S.A., without reference to its choice of law rules and not including the provisions of the 1980 U.N. Convention on Contracts for the International Sale of Goods.  In circumstances where Section 13.10 (Agreement to Arbitrate Disputes) below permits the parties to litigate in court, these Terms shall be governed by and construed in accordance with the laws of the State of Illinois, excluding its conflict of law rules. Under such limited circumstances, each party hereby expressly and irrevocably consents to the exclusive jurisdiction and venue of the federal, state, and local courts in Cook County, Illinois in connection with such an action.","caution":"Illinois governing law and Cook County exclusive venue may be inconvenient or disadvantageous for users outside Illinois or the US.","provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=These%20Terms%20will%20be,with%20such%20an%20action.","char_start":54619,"char_end":55400}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"In compliance with the DPF Principles, Sprout Social, Inc. commits to resolve complaints about your privacy and our collection or use of your information transferred to the United States pursuant to the Data Privacy Frameworks. EEA, UK, and Swiss individuals with privacy inquiries or complaints should first contact us by email at [**privacy@sproutsocial.com**](mailto:privacy@sproutsocial.com). We will work to resolve your issue and will respond within 45 days of receipt. If, however, you believe that we have not been able to assist with your complaint or concern, and you are located in the EEA, the United Kingdom, or Switzerland, you have the right to lodge a complaint with the competent supervisory authority.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=In%20compliance%20with%20the,the%20competent%20supervisory%20authority.","char_start":31585,"char_end":32304}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"(720) 508-6000","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=(720)%20508-6000","char_start":47445,"char_end":47459}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"Ralph L. Carr Judicial Building","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/privacy-policy/","snapshot_sha256":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/privacy-policy/#:~:text=Ralph%20L.%20Carr%20Judicial%20Building","char_start":47367,"char_end":47398}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"12. **13.12. Entire Agreement.** These Terms incorporate the applicable Product-Specific Terms, DPA and Service Order (if applicable), and are the final and complete expression of the agreement between the parties regarding the Services. These Terms supersede and govern over all previous representations and oral and written communications between the parties regarding the Services and all matters related thereto. Sprout Social will not be bound by, and specifically objects to, any term, condition, or other provision that is different from or in addition to these Terms (whether or not it would materially alter these Terms) that is proffered by you in any receipt, invoice, acceptance, purchase order, procurement portal, confirmation, correspondence, or otherwise, regardless of Sprout Social’s failure to object to such terms, provisions or conditions.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=12.%20**13.12.%20Entire%20Agreement.**,terms%2C%20provisions%20or%20conditions.","char_start":57456,"char_end":58316}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"medium","tier":"All","verified":true,"quote":"06. **13.6. Independent Contractors.** The parties are independent contractors. No joint venture, partnership, employment, or agency relationship exists between you and Sprout Social as a result of these Terms or use of the Services. Neither party shall have any power to obligate or bind the other party, except as specifically provided herein.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=06.%20**13.6.%20Independent%20Contractors.**,as%20specifically%20provided%20herein.","char_start":53000,"char_end":53345}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"07. **13.7. Notices.** Except where otherwise specified in these Terms, any notice under these Terms must be sent to Sprout Social by email to legal@sproutsocial.com, with a duplicate copy sent via registered mail (return receipt requested) to: Sprout Social, Inc., Attention: Legal Department; 131 S. Dearborn Suite 700, Chicago, Illinois 60603. Any notices under these Terms that are sent to you shall be sent via email to the current Account Owner. Notices are deemed given two (2) business days following the date of mailing or one business day following delivery to a courier or sending an email. You are responsible for maintaining the accuracy of the email address and other contact information of your named Account Owner on the “Personal Settings” page within the Application.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=07.%20**13.7.%20Notices.**%20Except,page%20within%20the%20Application.","char_start":53347,"char_end":54132}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"These Sprout Social, Inc. Terms of Service (these “ **Terms**”) constitute a binding agreement between you (“ **you**”, “ **your**”, or “ **Subscriber**”) and Sprout Social, Inc. 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If there is a conflict between these Terms and the terms of a Service Order, these Terms will control unless the Service Order states that a specific provision of these Terms is superseded by a specific provision of the Service Order.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=2.%20**2.1.2.%20Service%20Orders.**,of%20the%20Service%20Order.","char_start":9834,"char_end":10271}},{"surface":"governing_law_disputes","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"02. **13.2. Updates To Terms**. From time to time, we may revise and update these Terms (including modifications to the Product-Specific Terms and the DPA) in our sole discretion. Any changes we make to these Terms are effective immediately when we post them. We will provide notice to the current Account Owner of any material changes to these Terms. Continued use of the Services after we provide you notice of the updated Terms shall constitute your acceptance of the updated Terms.","caution":null,"provenance":{"source_url":"https://sproutsocial.com/legal/terms/","snapshot_sha256":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140","wayback_url":null,"deep_link":"https://sproutsocial.com/legal/terms/#:~:text=02.%20**13.2.%20Updates%20To,of%20the%20updated%20Terms.","char_start":50653,"char_end":51138}}],"disclaimer":"Informational only, not legal advice. Every finding is a verbatim quote from a fully-read, gate-verified document; verify via snapshot_sha256 + wayback_url. Partially-verified platforms show findings only from their verified document(s).","@jsonld":{"@context":"https://schema.org","@type":"Dataset","name":"Sprout Social AI — AI policy risk findings","description":"Verified, cited policy findings for Sprout Social AI across 13 risk surfaces.","url":"https://aipolicycompare.com/platform/sprout-social-ai","creator":{"@type":"Organization","name":"AIPolicyCompare","url":"https://aipolicycompare.com"},"isAccessibleForFree":true,"license":"https://aipolicycompare.com/terms","additionalProperty":[{"@type":"PropertyValue","name":"verification","value":"fully_verified"}],"variableMeasured":[{"@type":"PropertyValue","name":"prompt_ownership","value":"medium","description":"You own all of the Content you provide to us. 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Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “ [**Cookies, similar tracking technology, and analytics**](https://sproutsocial.com/privacy-policy/#cookies-similar-tracking-technology-and-analytics)” below and in our [**Cookie Notice**](https://sproutsocial.com/cookie-notice/).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"We also collect information from other sources. 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Note that if you submit a request to delete your information, this may prohibit you from using the Site and/or Service. If you have authorized us to access your data via the YouTube API Services, then in addition to our normal procedure for deleting stored data, you may revoke our access to your data via the Google security settings page, located at [**https://security.google.com/settings/security/permissions**](https://security.google.com/settings/security/permissions).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “ [**How to Contact Us**](https://sproutsocial.com/privacy-policy/#how-to-contact-us)” heading below. Please note that your opt out is limited to the email address, device, and phone number used and will not affect subsequent subscriptions.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- You have the right to complain to a data protection authority about our collection and use of your information. 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These security safeguards include, but are not limited to, network and host security controls (e.g., firewalls, intrusion detection systems, etc.), data encryption (both at rest and during transmission), and operating procedures that are designed to protect your information. You should protect your user ID and password and NOT share it with anyone. Additionally, we recommend enabling two-step verification or SSO integration where available. If you believe your user ID and password have been compromised or you have trouble changing your user ID/password on the Site or Service, please contact our technical support department ( [**support@sproutsocial.com**](mailto:support@sproutsocial.com)). Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"We do not knowingly “sell” or “share,” as those terms are defined under the California Consumer Privacy Act, as amended, the personal information of minors under 16 years old who are California residents.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"Nevada law (SB 220), permits customers in Nevada to opt-out of the sale of certain kinds of personal information. A sale under Nevada law is the transfer of this personal information to third parties for monetary consideration. Sprout Social does not sell your personal information to third parties as defined in Nevada law. If you are a Nevada resident and wish to obtain information about our compliance with Nevada law, please contact us as at [**privacy@sproutsocial.com**](mailto:privacy@sproutsocial.com).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"If you have a privacy concern or complaint, please contact our Data Protection Officer at [**DPO@sproutsocial.com**](mailto:DPO@sproutsocial.com). When you contact us, please indicate in which country and/or state you reside.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"Unless otherwise required by applicable law, the following terms shall have the following meaning:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"“ **Sale**” means renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to a third party for monetary or other valuable consideration.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"“ **Profiling**” means any form of automated processing of personal information to evaluate certain personal aspects relating to a natural person and in particular to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- **Customer records**, billing and shipping address, and credit or debit card information.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- **Internet activity**, including your interactions with our Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- **Audio or visual data**, including pictures or videos you post on our Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- **Employment and education data**, including information you provide when you apply for a job with us.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"Sprout Social does not generally sell information as the term “sell” is traditionally understood. However, to the extent “sale” or “sharing” under the CCPA is interpreted to include advertising technology activities such as those disclosed in the [**Cookies, similar tracking technology, and analytics**](https://sproutsocial.com/privacy-policy/#cookies-similar-tracking-technology-and-analytics) section as a “sale” or “sharing,” we will comply with applicable law as to such activity.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"**Right to Know and Delete.** Consumers who are California, Colorado, or Virginia residents have the right to request that we delete the personal information we have collected about them (subject to certain exemptions) and the right to know certain information about our data practices in the preceding 12 months. Specifically, you have the right to request the following from us:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- The categories of personal information we have collected about you;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- The categories of sources from which the personal information was collected;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"To exercise any of these rights, please email us at [**privacy@sproutsocial.com**](mailto:privacy@sproutsocial.com), submit a request through our online form available on our Help Center if you are a customer or user, or call our toll free number at (866) 878-3231. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require additional information from you to help us verify your identity and process your request. The verification steps may vary depending on the sensitivity of the personal information and whether you have an account with us. If we are unable to verify your identity, we may deny your requests to know or delete.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"**Right to Correct.** Subject to certain exceptions, you have the right to request that we correct inaccurate personal information that we have collected about you. Once we receive your request and confirm your identity, we will review your request, taking into account the nature of the personal information and the purposes of the processing of the personal information to see if we can correct the data. We may also request additional information showing that the information you want to correct is inaccurate.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"**Authorized Agent.** You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"    1. **3.2.1. Authorized Users**. You acknowledge and agree that you are responsible for your Authorized Users’ compliance with these Terms, all activity conducted under your Account (regardless of knowledge or intent) and for all Content that you or your Authorized Users post or otherwise transmit via the Subscription Services.  You further acknowledge and agree that you are responsible for managing access to your Account and that each Authorized User will be issued its own unique user identification and password. You shall ensure that credentials are kept confidential and not shared by more than one Authorized User and that Authorized Users are using the Subscription Services solely on your behalf. You shall have sole responsibility for the accuracy, quality, and legality of the Content and the means by which you acquired the Content. Except as provided in Section 3.2.3 (“Agency Subscribers”), you agree that you will not trade, transfer, or sell access to your login or Account to another party unless otherwise agreed to in writing by Sprout Social.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"If personal information about you has been processed by us as a service provider on behalf of a customer and you wish to exercise any rights you have with such personal information, please inquire with our customer directly. If you wish to make your request directly to us, please provide the name of our customer on whose behalf we processed your personal information. We will refer your request to that customer.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- The business or commercial purpose for collecting or selling the personal information; and","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- Send you reminders, technical notices, updates, product announcements, security alerts and support and administrative messages, service bulletins, or marketing;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this Privacy Policy (e.g., by disabling cookies, or using private browsing modes).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"low","description":"We may send periodic promotional or informational emails to you. You may opt-out of promotional communications by following the unsubscribe or opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving promotional emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Service you have requested or received from us.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- Share anonymized or personalized tokens across the Sprout Social, Influencer Marketing and Employee Advocacy platforms in order to provide the Service;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- Monitor use of the Service, including for troubleshooting and product improvement purposes;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- The specific pieces of personal information we have collected about you.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"The terms that govern your use of the Service prohibit you from providing Sprout Social with sensitive personal information as that term is defined under applicable law.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"For more information on information we collect, including the sources we receive information from, review the [**Information Collected**](https://sproutsocial.com/privacy-policy/#information-collected) and [**Information Collected Automatically**](https://sproutsocial.com/privacy-policy/#information-collected-automatically) sections. We collect and use these categories of personal information for the business purposes described in the [**Use of Information**](https://sproutsocial.com/privacy-policy/#use-of-information) section, including to provide and manage our Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"We collect information about visitors to our Site, our customers and their users of the Service, users of our customers’ social media pages / properties, creators who use the Service, creators who do not use the Service, and job applicants. Such information is collected from the following sources:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"“ **Targeted advertising**” or “ **Cross-context behavioral advertising**” means displaying advertisements to a consumer where the advertisement is selected based on personal data obtained from that consumer’s activities over time and across nonaffiliated websites or online applications to predict such consumer’s preferences or interests.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"To opt out of us using your data for Matched Ads, please click the “ [**Do Not Sell or Share My Personal Information**](https://sproutsocial.com/do-not-sell/)” link. You can also set your browser to send a Global Privacy Control signal that communicates to us that you would like to opt-out of Matched Ads. Please note that opting out of Matched Ads does not mean that you will stop seeing ads. You will still see ads related to the Services, but you will stop receiving ads that are personalized to you.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"Consistent with the federal Children’s Online Privacy Protection Act of 1998 (COPPA), we do not knowingly request personal information from anyone under the age of 13 without requiring parental consent. Any person who provides their personal information to us through our Site or Service represents that they are at least 13 years of age. If you are a parent or guardian and you believe we have collected information from your child in a manner not permitted by law, contact us at [**privacy@sproutsocial.com**](mailto:privacy@sproutsocial.com). We will remove the data to the extent required by applicable laws.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"This Service is intended for a general audience and is not directed at children under thirteen (13) years of age.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- **Brand Pages and Chatbots**. We may offer our content through social media. Any information you provide to us when you engage with our content (such as through our brand page or via our chatbot on the Site or Service) is treated in accordance with this Privacy Policy. Also, if you publicly reference our Service on social media (e.g., by using a hashtag associated with Sprout Social in a tweet or post), we may use your reference on or in connection with our Site or Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"Sprout Social processes information for business and commercial purposes in accordance with the practices described in this Privacy Policy. Our business purposes for collecting and using information, including in the last 12 months, include the following:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate your requests. Except as otherwise provided by applicable law, for purposes of these requests under this Section, personal information does not include information we have collected as a service provider to our customers.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- Manage our everyday business needs such as Site and/or Service administration, forum management, fulfillment, analytics, fraud prevention, enforcement of our corporate reporting obligations, legal terms and any other contractual agreement relating to our Service or to comply with the law; and","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"**Right to Opt-Out.** You have the right to opt-out of processing of your Personal Information for the purpose of (i) targeted advertising, (ii) “sale” or “sharing” of Personal Information, or (iii) profiling to provide you with tailored content, including suggested advertising. You may submit a request to opt-out by clicking [**Do Not Sell or Share My Personal Information**](https://sproutsocial.com/do-not-sell). You may also submit a request to opt-out by calling our toll-free number at (866) 878-3231 or by emailing us at [**privacy@sproutsocial.com**](mailto:privacy@sproutsocial.com).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- **Commercial information**, including purchases and engagement with the Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"We also use analytics services, such as Google Analytics, to help us understand how users access and use the Service. In addition, we also use audience matching services to reach people (or people similar to people) who have visited our Service or are identified in one or more of our databases (“ **Matched Ads**”). This is done by us uploading a customer list to a technology service or incorporating a pixel from a technology service into our own Service, and the technology service matching common factors between our data and their data. For instance, we incorporate the Facebook pixel on our Service and may share your email address with Facebook as part of our use of Facebook Custom Audiences.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Where we process your information solely on behalf of a customer, we may be legally required to forward your request directly to our customer and/or social media business partners for their review / handling. Residents of certain states may have additional rights as set out in Section 23 (“ [**Additional Disclosures for California, Colorado, and Virginia Residents**](https://sproutsocial.com/privacy-policy/#additional-disclosures-for-california-colorado-and-virginia-residents)”) below.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"If you have questions about or need further information concerning the legal basis on which we collect and use your personal data, please contact us using the contact details provided under the “ [**How to Contact Us**](https://sproutsocial.com/privacy-policy/#how-to-contact-us)” heading below.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- **Inferences**, including information about your interests, preferences and favorites.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- **Identifiers**, including name, email address, phone number account name, IP address, and an ID or number assigned to your account.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- Record calls for quality, training and Service improvement purposes (upon receipt of consent where required by applicable law);","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- Similarly, if we have collected and processed your information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your information conducted in reliance on lawful processing grounds other than consent.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- when you make information public through the Site or Service, such as information in your profile or that you post or comment on public boards, including through Disqus and social media, your information is publicly viewable. Please think carefully before making information public as you are solely responsible for any information you make public. Once you have posted information, you may not be able to edit or delete such information, subject to additional rights set out in the “ [**Your Data Protection Rights**](https://sproutsocial.com/privacy-policy/#your-data-protection-rights)” section below; and","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"low","description":"You have the right to opt-out of processing of your Personal Information for the purpose of (i) targeted advertising, (ii) “sale” or “sharing” of Personal Information, or (iii) profiling to provide you with tailored content, including suggested advertising.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"Sprout Social respects your right to privacy. This privacy policy (“ **Privacy Policy**”) explains who we are, how we collect, share and use information about you and how you can exercise your privacy rights. Our Privacy Policy applies to all users of Sprout Social websites and services, including but not limited to [**www.sproutsocial.com**](https://sproutsocial.com/), [**app.sproutsocial.com**](https://app.sproutsocial.com/), [influencer.sproutsocial.com](https://influencer.sproutsocial.com/) and [**advocacy.sproutsocial.com**](https://advocacy.sproutsocial.com/) (depending on your use, the “ **Site**” and/or the “ **Service**”). For further information on the terms which govern your use of the respective Service, please see [**https://sproutsocial.com/terms**](https://sproutsocial.com/terms/) or any service order you may have signed with us.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- **Information We Receive from Customers**: We receive information from customers in order to provide our Service. Such information may include a user’s social media handle, username, profile picture, biography, follower counts, website URL, first and last name (if provided by user), and messages or communications with our customers. We collect information from individuals employed by our customers such as their contact information in order to provide our Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"If you are a California resident under 18 years old and registered to use the Service, you can ask us to remove any content or information you have posted on the Service. To make a request, email us at the email address set out in the “ [**How to Contact Us**](https://sproutsocial.com/privacy-policy/#how-to-contact-us)” section with “California Under 18 Content Removal Request” in the subject line, and tell us what you want removed. We will make reasonable good faith efforts to remove the post from prospective public view, although we cannot ensure the complete or comprehensive removal of the content and may retain the content as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"high","description":"As indicated above, vendors may act as our service providers, or in certain contexts, independently decide how to process your information. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"high","description":"We use cookies and similar tracking technology (collectively, “ **Cookies**”) to collect and use information about you, including to serve interest-based advertising. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our [**Cookie Policy**](https://sproutsocial.com/cookie-notice/).\n\nWe also use analytics services, such as Google Analytics, to help us understand how users access and use the Service. In addition, we also use audience matching services to reach people (or people similar to people) who have visited our Service or are identified in one or more of our databases (“ **Matched Ads**”). This is done by us uploading a customer list to a technology service or incorporating a pixel from a technology service into our own Service, and the technology service matching common factors between our data and their data. For instance, we incorporate the Facebook pixel on our Service and may share your email address with Facebook as part of our use of Facebook Custom Audiences.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- The categories of personal information about you we disclosed for a business purpose or sold;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"medium","description":"**Notice of Collection.** In the 12 months prior to the last update of this Privacy Policy, we have collected the following categories of personal information:\n\n- **Identifiers**, including name, email address, phone number account name, IP address, and an ID or number assigned to your account.\n\n- **Customer records**, billing and shipping address, and credit or debit card information.\n\n- **Commercial information**, including purchases and engagement with the Service.\n\n- **Internet activity**, including your interactions with our Service.\n\n- **Audio or visual data**, including pictures or videos you post on our Service.\n\n- **Employment and education data**, including information you provide when you apply for a job with us.\n\n- **Inferences**, including information about your interests, preferences and favorites.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- Conduct online research surveys regarding the Site and/or Service;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"**Right to Non-Discrimination.** You have the right not to receive discriminatory treatment by us for the exercise of any of your rights.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"If you have a disability and would like to access this Privacy Policy in an alternative format, please contact us at [**privacy@sproutsocial.com**](mailto:privacy@sproutsocial.com).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Privacy Policy.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"We may send periodic promotional or informational emails to you. You may opt-out of promotional communications by following the unsubscribe or opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving promotional emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Service you have requested or received from us.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"We use cookies and similar tracking technology (collectively, “ **Cookies**”) to collect and use information about you, including to serve interest-based advertising. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our [**Cookie Policy**](https://sproutsocial.com/cookie-notice/).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"US data protection laws grant California, Colorado, and Virginia residents the following data rights:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"**Notice of Collection.** In the 12 months prior to the last update of this Privacy Policy, we have collected the following categories of personal information:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"- **Information We Collect Directly from You**: The type of information that we collect directly from you varies based on your interaction with our Site and our Service. For example, we collect information directly from you when you register an account with us, liaise with us on a customer service issue, apply for a job, and complete an application or other forms on the Site and/or Service. We also collect information that you send us via any medium, including, but not limited to email address and phone number. In addition, we collect information about you from your social media interactions on third party social media properties, such as your social media handle, username, profile, postings, and messages you exchange with our customers.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"medium","description":"Although we do not monitor content published through the Services and are not responsible for any content published through the Services, we reserve the right to delete, edit, or move messages or materials that we deem necessary to be removed, including, but not limited to, public postings, advertisements, and messages.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"high","description":"We may restrict functionality or temporarily suspend your (or any Client’s or Affiliate’s) use of the Services if we reasonably and in good faith believe such suspension is necessary to prevent unauthorized use of the Services (including but not limited to a violation of these Terms) or to prevent an ongoing violation of any applicable laws or regulations. We will use commercially reasonable efforts to notify you by email prior to such suspension unless we believe that the need to restrict or suspend access is time-sensitive and requires immediate action without notice, or we are prohibited from providing notice under law or legal order. In addition, if you fail to timely pay any fees in accordance with these Terms and/or any Plan or Service Order, we may, without limitation to any of our other rights or remedies, suspend your use of the Services until we receive all amounts due. We will not be liable to you or any third parties for any of the foregoing actions.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"1. **8.1. Subscriber Warranties**. You hereby represent and warrant that: (a) you will use the Services in compliance with all applicable laws and regulations; (b) the information you provide in registering for the Services is accurate, complete, and rightfully yours to use; (c) all Authorized Users are 18 years old or older; (d) you are not prohibited or restricted from having a Sprout Social account; (e) you are authorized to submit the Content and your Content has not been collected, stored, or transferred to Sprout Social and its Affiliates in violation of any law, regulation, third party rights or contractual restrictions; and (f) you are not a competitor of Sprout Social or using the Services for purposes that are competitive with Sprout Social.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"02. **3.1.2. Protection Against Unauthorized Use**. You agree to use reasonable efforts to prevent any unauthorized use of the Services and to immediately notify us if you discover any unauthorized use of the Services. Immediately upon discovery of unauthorized use, you will take all necessary steps to terminate the unauthorized use and cooperate with us in preventing any further unauthorized use. You acknowledge that our Services support login through two-factor authentication and agree that Sprout Social will not be responsible for any damages, losses, or liability that would have been prevented by the implementation of such two-factor authentication by you or your Authorized Users.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"04. **3.3. Use Restrictions**. You must use the Services in accordance with: (a) these Terms; (b) the applicable Product-Specific Terms; and (c) the Usage Policy. Although we do not monitor content published through the Services and are not responsible for any content published through the Services, we reserve the right to delete, edit, or move messages or materials that we deem necessary to be removed, including, but not limited to, public postings, advertisements, and messages.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"05. **3.4. Right to Suspend Services**. We may restrict functionality or temporarily suspend your (or any Client’s or Affiliate’s) use of the Services if we reasonably and in good faith believe such suspension is necessary to prevent unauthorized use of the Services (including but not limited to a violation of these Terms) or to prevent an ongoing violation of any applicable laws or regulations. We will use commercially reasonable efforts to notify you by email prior to such suspension unless we believe that the need to restrict or suspend access is time-sensitive and requires immediate action without notice, or we are prohibited from providing notice under law or legal order. In addition, if you fail to timely pay any fees in accordance with these Terms and/or any Plan or Service Order, we may, without limitation to any of our other rights or remedies, suspend your use of the Services until we receive all amounts due. We will not be liable to you or any third parties for any of the foregoing actions.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"03. **13.3. Export Compliance and Anti-Corruption**. The Services may be subject to export laws and regulations of the United States and other jurisdictions. You represent that you are not named on any U.S. government denied-party list. You shall not permit your Authorized Users, Clients, Affiliates, or any other third party to access or use the Services in a U.S. embargoed country or in violation of any U.S. or other applicable export law or regulation. You further represent that neither you nor your Authorized Users, Clients, or Affiliates have received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value in connection with your purchase or use of our Services (excluding any reasonable gifts and entertainment provided in the ordinary course of business).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"**1.31.**“ **Third-party Service Terms**” means the terms and conditions, acceptable use policies, or any other similar policies or terms of any Third-party Services as further defined in the Usage Policy.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"04. **3.3. Use Restrictions**. You must use the Services in accordance with: (a) these Terms; (b) the applicable Product-Specific Terms; and (c) the Usage Policy. Although we do not monitor content published through the Services and are not responsible for any content published through the Services, we reserve the right to delete, edit, or move messages or materials that we deem necessary to be removed, including, but not limited to, public postings, advertisements, and messages.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"2. **6.2. Termination by Us**. We may terminate these Terms, your Plan, or a Service Order and your use of the Services for any of the following reasons: (a) you fail to comply with these Terms; (b) you do not pay your fees in accordance with the payment terms under your Plan or Service Order; (c) at the expiration of the subscription period of your Plan if we provide prior written notice to you; (d) you become the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors; or (e) if we reasonably determine you are acting or have acted in a way that could present substantial reputational harm to Sprout Social, its Affiliates or its current or prospective partners or customers. In no event will any termination by us for any of the foregoing reasons entitle you to any refunds of any prepaid and unused fees or relieve you of your obligation to pay any fees payable to us prior to the date of termination, and any unpaid fees under your Plan will remain due and payable. Any suspected fraudulent, abusive, hateful, discriminatory or illegal activity may be grounds for immediate termination of your use of the Services and may be referred to law enforcement authorities.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"1. **8.1. Subscriber Warranties**. You hereby represent and warrant that: (a) you will use the Services in compliance with all applicable laws and regulations; (b) the information you provide in registering for the Services is accurate, complete, and rightfully yours to use; (c) all Authorized Users are 18 years old or older; (d) you are not prohibited or restricted from having a Sprout Social account; (e) you are authorized to submit the Content and your Content has not been collected, stored, or transferred to Sprout Social and its Affiliates in violation of any law, regulation, third party rights or contractual restrictions; and (f) you are not a competitor of Sprout Social or using the Services for purposes that are competitive with Sprout Social.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"03. **13.3. Export Compliance and Anti-Corruption**. The Services may be subject to export laws and regulations of the United States and other jurisdictions. You represent that you are not named on any U.S. government denied-party list. You shall not permit your Authorized Users, Clients, Affiliates, or any other third party to access or use the Services in a U.S. embargoed country or in violation of any U.S. or other applicable export law or regulation. You further represent that neither you nor your Authorized Users, Clients, or Affiliates have received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value in connection with your purchase or use of our Services (excluding any reasonable gifts and entertainment provided in the ordinary course of business).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"high","description":"the date on which Sprout Social terminates your access to such Services, which Sprout Social may do at any time in its sole discretion.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"05. **3.4. Right to Suspend Services**. We may restrict functionality or temporarily suspend your (or any Client’s or Affiliate’s) use of the Services if we reasonably and in good faith believe such suspension is necessary to prevent unauthorized use of the Services (including but not limited to a violation of these Terms) or to prevent an ongoing violation of any applicable laws or regulations. We will use commercially reasonable efforts to notify you by email prior to such suspension unless we believe that the need to restrict or suspend access is time-sensitive and requires immediate action without notice, or we are prohibited from providing notice under law or legal order. In addition, if you fail to timely pay any fees in accordance with these Terms and/or any Plan or Service Order, we may, without limitation to any of our other rights or remedies, suspend your use of the Services until we receive all amounts due. We will not be liable to you or any third parties for any of the foregoing actions.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"02. **3.1.2. Protection Against Unauthorized Use**. You agree to use reasonable efforts to prevent any unauthorized use of the Services and to immediately notify us if you discover any unauthorized use of the Services. Immediately upon discovery of unauthorized use, you will take all necessary steps to terminate the unauthorized use and cooperate with us in preventing any further unauthorized use. You acknowledge that our Services support login through two-factor authentication and agree that Sprout Social will not be responsible for any damages, losses, or liability that would have been prevented by the implementation of such two-factor authentication by you or your Authorized Users.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"high","description":"We may terminate these Terms, your Plan, or a Service Order and your use of the Services for any of the following reasons: (a) you fail to comply with these Terms; (b) you do not pay your fees in accordance with the payment terms under your Plan or Service Order; (c) at the expiration of the subscription period of your Plan if we provide prior written notice to you; (d) you become the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors; or (e) if we reasonably determine you are acting or have acted in a way that could present substantial reputational harm to Sprout Social, its Affiliates or its current or prospective partners or customers. In no event will any termination by us for any of the foregoing reasons entitle you to any refunds of any prepaid and unused fees or relieve you of your obligation to pay any fees payable to us prior to the date of termination, and any unpaid fees under your Plan will remain due and payable. Any suspected fraudulent, abusive, hateful, discriminatory or illegal activity may be grounds for immediate termination of your use of the Services and may be referred to law enforcement authorities.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"**1.32.**“ **Usage Policy**” means Sprout Social’s Usage Policy applicable to the Services located at [https://sproutsocial.com/legal/usage-policy](https://sproutsocial.com/legal/usage-policy).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"medium","description":"The provisions set forth in the following Sections, and any other right or obligation of the parties in these Terms that, by its nature, should survive termination or expiration of these Terms, will survive any expiration or termination of these Terms: Section 3 (Use of and Access to the Services), Section 4 (Third-Party Services), your payment obligations under Section 5 (Fees and Payment), Section 6 (Cancellation and Termination), Section 7 (Confidential Information), , Section 8.2 (Disclaimer), Section 9 (Indemnification), Section 10 (Limitations of Liability), Section 11 (Your Rights and Our Rights to IP), and Section 13 (General).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"    1. **3.2.1. Authorized Users**. You acknowledge and agree that you are responsible for your Authorized Users’ compliance with these Terms, all activity conducted under your Account (regardless of knowledge or intent) and for all Content that you or your Authorized Users post or otherwise transmit via the Subscription Services.  You further acknowledge and agree that you are responsible for managing access to your Account and that each Authorized User will be issued its own unique user identification and password. You shall ensure that credentials are kept confidential and not shared by more than one Authorized User and that Authorized Users are using the Subscription Services solely on your behalf. You shall have sole responsibility for the accuracy, quality, and legality of the Content and the means by which you acquired the Content. Except as provided in Section 3.2.3 (“Agency Subscribers”), you agree that you will not trade, transfer, or sell access to your login or Account to another party unless otherwise agreed to in writing by Sprout Social.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":"**1.32.**“ **Usage Policy**” means Sprout Social’s Usage Policy applicable to the Services located at [https://sproutsocial.com/legal/usage-policy](https://sproutsocial.com/legal/usage-policy).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"data_retention","value":"medium","description":"We retain information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).\n\nWhen we have no ongoing legitimate business need to process your information, we will either delete or anonymize it in accordance with our data retention policy, or, in the limited circumstances where this is not possible (for example, because your information has been stored in backup archives), then we will securely store your information and isolate it from any further processing until deletion is possible.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"medium","description":"We retain the personal information we collect for as long as it is necessary to complete the commercial purposes for which it was collected. Once the information is no longer necessary, we will delete it or de-identify/anonymize this data so that it no longer identifies a particular individual.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":"10. **3.9. Free Trials.** If you are granted access to use the Services as a part of a Free Trial (including the Beta Services) you shall use the Services only for your internal, non-production, non-commercial evaluation and testing purposes. Your right to use the Services as a part of a Free Trial will immediately terminate at the end of the Free Trial Period. Any continued use of the Services will require you to register for the Services, purchase a subscription, and pay the applicable subscription fees. You acknowledge that any Content entered into the Services during a Free Trial may be permanently lost unless you purchase a subscription for the same Services before the end of the Free Trial Period. In the event of a conflict between this Section and the remainder of these Terms, the terms in this Section 3.9 will control with respect to the portion of the Services offered on a Free Trial basis.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":"10. **3.9. Free Trials.** If you are granted access to use the Services as a part of a Free Trial (including the Beta Services) you shall use the Services only for your internal, non-production, non-commercial evaluation and testing purposes. Your right to use the Services as a part of a Free Trial will immediately terminate at the end of the Free Trial Period. Any continued use of the Services will require you to register for the Services, purchase a subscription, and pay the applicable subscription fees. You acknowledge that any Content entered into the Services during a Free Trial may be permanently lost unless you purchase a subscription for the same Services before the end of the Free Trial Period. In the event of a conflict between this Section and the remainder of these Terms, the terms in this Section 3.9 will control with respect to the portion of the Services offered on a Free Trial basis.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":"3. **6.3.** **Post Termination Obligations**. If these Terms, your Plan or a Service Order expires or is cancelled or terminated for any reason: (a) you will pay to Sprout Social any fees or other amounts that have accrued prior to the effective date of the termination; (b) any and all liabilities accrued prior to the effective date of termination will survive; and (c) your access to and use of the  Services will cease. Sprout Social shall have the right to remove your Account information, Account settings, and Content within thirty (30) days of such expiration, cancellation, or termination with no liability or notice to you. Once your Account information, Account settings, and Content are deleted, you will not be able to recover them, except for any Content that remains on Third-party Services pursuant to such Third-party Service Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":"We retain information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":"When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it in accordance with our data retention policy, or, in the limited circumstances where this is not possible (for example, because your information has been stored in backup archives), then we will securely store your information and isolate it from any further processing until deletion is possible.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"medium","description":"You acknowledge that any Content entered into the Services during a Free Trial may be permanently lost unless you purchase a subscription for the same Services before the end of the Free Trial Period.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"data_retention","value":"medium","description":"Sprout Social shall have the right to remove your Account information, Account settings, and Content within thirty (30) days of such expiration, cancellation, or termination with no liability or notice to you. Once your Account information, Account settings, and Content are deleted, you will not be able to recover them, except for any Content that remains on Third-party Services pursuant to such Third-party Service Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"data_retention","value":"medium","description":"we cannot ensure the complete or comprehensive removal of the content and may retain the content as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":"We retain the personal information we collect for as long as it is necessary to complete the commercial purposes for which it was collected. Once the information is no longer necessary, we will delete it or de-identify/anonymize this data so that it no longer identifies a particular individual.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":"3. **6.3.** **Post Termination Obligations**. If these Terms, your Plan or a Service Order expires or is cancelled or terminated for any reason: (a) you will pay to Sprout Social any fees or other amounts that have accrued prior to the effective date of the termination; (b) any and all liabilities accrued prior to the effective date of termination will survive; and (c) your access to and use of the  Services will cease. Sprout Social shall have the right to remove your Account information, Account settings, and Content within thirty (30) days of such expiration, cancellation, or termination with no liability or notice to you. Once your Account information, Account settings, and Content are deleted, you will not be able to recover them, except for any Content that remains on Third-party Services pursuant to such Third-party Service Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"medium","description":"For annual Plans where you pay Sprout Social on a monthly basis in the Application, we will charge you on the first day of your Subscription Term and automatically on the same date in each subsequent month of your Subscription Term and your Subscription Term will automatically renew for subsequent annual periods unless you cancel your Plan in accordance with this Section 5.1.3. We will continue to charge you for your Plan, including for any Add-Ons, on a monthly basis throughout the duration of your Subscription Term and any subsequent renewal terms unless you cancel your Plan by providing notice of cancellation **at least thirty (30) days prior to the end of your current Subscription Term** by emailing your customer success manager or successteam@sproutsocial.com. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"medium","description":"If we invoice you for fees under your Plan, the Subscription Term will be detailed on the Service Order and your fees will be due upon the date of the applicable invoice. Unless otherwise specified on your Service Order, if we do not receive payment within thirty (30) days of the date of the invoice, your Account may be suspended and you will lose access to the Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"**1.19.**“ **Plan**” means the specific services and product features available to you based upon your subscription. Plan details may be outlined within the Application or on a Service Order.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"**2.1. Plan Details.** The Services available to you will be based on your Plan.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"3. **2.2. Add-Ons; Professional Services.** Any additional Services or Service features, including but not limited to, listening, analytics, bots, or customer service, or any additional users, profiles, groups, brand keywords, and other features or functionality that you later add to an existing Plan (the “ **Add-Ons**”) during your Subscription Term shall be subject to these Terms. Any Professional Services shall also be subject to these Terms and any applicable Service Order or statements of work.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"2. **5.1. Payment in Application (applicable to Sprout Social Subscription Services only)**.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"2. **5.1.2. Annual Payment Plans.** For Plans where you pay Sprout Social on an annual basis in the Application, we will charge you on the first day of your Subscription Term, and your Subscription Term will automatically renew for subsequent annual periods, and we will automatically charge you on the same date in each subsequent year (“ **Annual Pay Date**”) unless you cancel your Plan in accordance with this Section 5.1.2. We will continue to charge you for your Plan on the Annual Pay Date, including for any Add-Ons, unless you cancel your Plan prior to the next Annual Pay Date through the billing page within the Application. Cancellations must be made by the current Account Owner. If you cancel your Plan during an ongoing Subscription Term, you will continue to have access to the Services until the following Annual Pay Date, and you will not be issued any refunds or credits for any prepaid and unused fees for the remainder of the Subscription Term. Sprout Social reserves the right to increase subscription fees for your annual Plan on your Annual Pay Date; provided, however, that such increase shall not exceed 7% over the fees related to the immediately preceding Subscription Term unless we provide you notice of different pricing at least sixty (60) days prior to the Annual Pay Date.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"3. **5.1.3. Annual Plans with Monthly Payments**. For annual Plans where you pay Sprout Social on a monthly basis in the Application, we will charge you on the first day of your Subscription Term and automatically on the same date in each subsequent month of your Subscription Term and your Subscription Term will automatically renew for subsequent annual periods unless you cancel your Plan in accordance with this Section 5.1.3. We will continue to charge you for your Plan, including for any Add-Ons, on a monthly basis throughout the duration of your Subscription Term and any subsequent renewal terms unless you cancel your Plan by providing notice of cancellation **at least thirty (30) days prior to the end of your current Subscription Term** by emailing your customer success manager or successteam@sproutsocial.com. Cancellations must be made by the current Account Owner. If you cancel your Plan during an ongoing Subscription Term, you will not be issued any refunds or credits for any prepaid and unused fees for the remainder of the Subscription Term, and you will be required to pay any and all unpaid fees due to Sprout Social. If you fail to make timely payments, any and all unpaid fees that are outstanding under an applicable Service Order may become immediately due and payable in Sprout Social’s discretion. Sprout Social reserves the right to increase subscription fees for your Plan upon the first day of your renewal Subscription Term; provided, however, that such increase shall not exceed 7% over the fees related to the immediately preceding Subscription Term unless we provide you notice of different pricing at least sixty (60) days prior to the applicable renewal Subscription Term.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"3. **10.3. Free Trials and Beta Services**. NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, IN NO EVENT WILL SPROUT SOCIAL OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES FOR SERVICES PROVIDED ON A FREE TRIAL BASIS OR FOR BETA SERVICES, INCLUDING, WITHOUT LIMITATION, CONSEQUENTIAL DAMAGES, LOST REVENUE, LOST PROFITS, OR LOST DATA, EVEN IF SPROUT SOCIAL OR ITS AFFILIATES ARE APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING OR ANY SUCH DAMAGES WERE OTHERWISE FORESEEABLE.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"**1.7.**“ **Beta Services**” means certain services, features, or functionalities in the Services made available to Sprout Social’s customers for their internal evaluation and testing purposes only, which, at Sprout Social’s sole discretion, may or may not be made generally available thereafter.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"**1.16.**“ **Free Trial Period**” means the period beginning on the date which you sign up for, or are provisioned access to, the Services as part of a Free Trial and ending on the earlier of: (a) the date which Sprout Social specifies as the end of the Free Trial; (b) the date on which you purchase a paid subscription for the same Services; or (c) the date on which Sprout Social terminates your access to such Services, which Sprout Social may do at any time in its sole discretion.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"**1.17. “Influencer Marketing Subscription Services**” means the proprietary influencer marketing subscription services, which include the use of Sprout Social’s web-based Applications, technical support, and applicable documentation, each corresponding to the applicable Plan.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"**1.20.**“ **Product-Specific Terms**” means the additional terms and conditions required for you to access and use the respective Subscription Services. The Product-Specific Terms for the Sprout Social Subscription Services are located at [https://sproutsocial.com/legal/sprout-product-terms](https://sproutsocial.com/legal/sprout-product-terms). The Product Specific Terms for the Influencer Marketing Subscription Services are located at [https://sproutsocial.com/legal/sprout-social-influencer-marketing-product-terms](https://sproutsocial.com/legal/sprout-social-influencer-marketing-product-terms/). The Product-Specific Terms are incorporated into these Terms to the extent they apply to the Services procured by you.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"3. **2.2. Add-Ons; Professional Services.** Any additional Services or Service features, including but not limited to, listening, analytics, bots, or customer service, or any additional users, profiles, groups, brand keywords, and other features or functionality that you later add to an existing Plan (the “ **Add-Ons**”) during your Subscription Term shall be subject to these Terms. Any Professional Services shall also be subject to these Terms and any applicable Service Order or statements of work.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"2. **5.1. Payment in Application (applicable to Sprout Social Subscription Services only)**.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"    2. **3.2.2. Affiliates**. Subject to compliance with these Terms and any limitations in your Plan or a Service Order (if applicable), your Affiliates may access and use the Subscription Services. However, if any separate billing or Accounts are required for any of your Affiliates, the Affiliate will need to purchase its own Plan.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"2. **5.1.2. Annual Payment Plans.** For Plans where you pay Sprout Social on an annual basis in the Application, we will charge you on the first day of your Subscription Term, and your Subscription Term will automatically renew for subsequent annual periods, and we will automatically charge you on the same date in each subsequent year (“ **Annual Pay Date**”) unless you cancel your Plan in accordance with this Section 5.1.2. We will continue to charge you for your Plan on the Annual Pay Date, including for any Add-Ons, unless you cancel your Plan prior to the next Annual Pay Date through the billing page within the Application. Cancellations must be made by the current Account Owner. If you cancel your Plan during an ongoing Subscription Term, you will continue to have access to the Services until the following Annual Pay Date, and you will not be issued any refunds or credits for any prepaid and unused fees for the remainder of the Subscription Term. Sprout Social reserves the right to increase subscription fees for your annual Plan on your Annual Pay Date; provided, however, that such increase shall not exceed 7% over the fees related to the immediately preceding Subscription Term unless we provide you notice of different pricing at least sixty (60) days prior to the Annual Pay Date.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"3. **5.1.3. Annual Plans with Monthly Payments**. For annual Plans where you pay Sprout Social on a monthly basis in the Application, we will charge you on the first day of your Subscription Term and automatically on the same date in each subsequent month of your Subscription Term and your Subscription Term will automatically renew for subsequent annual periods unless you cancel your Plan in accordance with this Section 5.1.3. We will continue to charge you for your Plan, including for any Add-Ons, on a monthly basis throughout the duration of your Subscription Term and any subsequent renewal terms unless you cancel your Plan by providing notice of cancellation **at least thirty (30) days prior to the end of your current Subscription Term** by emailing your customer success manager or successteam@sproutsocial.com. Cancellations must be made by the current Account Owner. If you cancel your Plan during an ongoing Subscription Term, you will not be issued any refunds or credits for any prepaid and unused fees for the remainder of the Subscription Term, and you will be required to pay any and all unpaid fees due to Sprout Social. If you fail to make timely payments, any and all unpaid fees that are outstanding under an applicable Service Order may become immediately due and payable in Sprout Social’s discretion. Sprout Social reserves the right to increase subscription fees for your Plan upon the first day of your renewal Subscription Term; provided, however, that such increase shall not exceed 7% over the fees related to the immediately preceding Subscription Term unless we provide you notice of different pricing at least sixty (60) days prior to the applicable renewal Subscription Term.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"3. **5.2. Payment By Invoice**. If we invoice you for fees under your Plan, the Subscription Term will be detailed on the Service Order and your fees will be due upon the date of the applicable invoice. Unless otherwise specified on your Service Order, if we do not receive payment within thirty (30) days of the date of the invoice, your Account may be suspended and you will lose access to the Services. Unless otherwise specified on your Service Order, your Plan will automatically renew at the end of your current Subscription Term. If you would like to cancel your Plan, you must provide such notice via email to your customer success manager or successteam@sproutsocial.com **at least thirty (30) days prior to the end of the current Subscription Term**. **Cancellations must be made by the current Account Owner.** Sprout Social reserves the right to increase subscription fees upon renewal; provided, however, that such increase shall not exceed 7% over the fees related to the immediately preceding Subscription Term unless we provide you notice of different pricing at least sixty (60) days prior to the applicable renewal Subscription Term.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"4. **5.3. Changes To Your Plan.** If you upgrade your Plan or add any Add-Ons to your Plan during your Subscription Term, you will be charged the then-current price generally available to Sprout Social customers for the upgrade or Add-Ons, prorated based on the number of days remaining in your Subscription Term (unless otherwise stated on your applicable Service Order). Unless otherwise specified in your Service Order, any upgrade or Add-Ons that you add will be coterminous with the existing Plan and will automatically renew at the end of the Subscription Term along with your Plan. If you choose to downgrade your Plan or remove any Add-Ons from your Plan, you will not be issued any refunds or credits for the unused and prepaid fees in connection with the downgrade or removal. Downgrading your Plan may cause the loss of content, features, or capacity of your Account and we will not be liable for any such loss.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"**1.13. “Employee Advocacy Subscription Services”** means the proprietary employee advocacy subscription services provided by Sprout Social, which include use of Sprout Social’s web-based applications, mobile applications (if applicable), technical support, and applicable documentation, each corresponding to the Plan.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"1. **5.1.1. Monthly Payment Plans**. For Plans where you pay Sprout Social on a monthly basis within the Application, we will charge you on the first day of your Subscription Term and automatically on the same date in each subsequent month (“ **Monthly Pay Date**”). We will continue to charge you for your Plan on the Monthly Pay Date, including for any Add-Ons, unless you cancel your Plan through the billing page within the Application. Cancellations must be made by the current Account Owner. If you cancel your Plan in the month preceding your Monthly Pay Date, you will continue to have access to the Services until the following Monthly Pay Date and you will not be issued any refunds or credits for prepaid and unused fees for the remainder of the Subscription Term. We reserve the right to increase pricing for our monthly Plans at any time in our sole discretion. Any price changes to a monthly Plan will take effect on the next Monthly Pay Date following notice to you of such price change.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"1. You will either pay for your Plan in the Application (if applicable) or upon receipt of an invoice issued by us, subject to the applicable provisions below.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"07. **3.6. Availability of Service.** While we will use commercially reasonable efforts to keep the Applications available and accessible, the Applications may be unavailable from time to time for repairs, upgrades, routine and emergency maintenance, or other interruptions that may be out of our reasonable control, including outages of Third-party Services and related application programming interfaces and integrations. Interruptions to your use of the Services shall not serve as a basis to terminate your subscription or entitle you to a full or partial refund or credit of subscription fees.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"medium","description":"If you are granted access to use the Services as a part of a Free Trial (including the Beta Services) you shall use the Services only for your internal, non-production, non-commercial evaluation and testing purposes. Your right to use the Services as a part of a Free Trial will immediately terminate at the end of the Free Trial Period. Any continued use of the Services will require you to register for the Services, purchase a subscription, and pay the applicable subscription fees. You acknowledge that any Content entered into the Services during a Free Trial may be permanently lost unless you purchase a subscription for the same Services before the end of the Free Trial Period.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"**1.19.**“ **Plan**” means the specific services and product features available to you based upon your subscription. Plan details may be outlined within the Application or on a Service Order.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"06. **3.5. Updates to Services.** We reserve the right to modify features and functionalities of the Services from time to time in our sole discretion. We will determine in our sole discretion whether such new features and functionalities require additional fees. We may decide to add new features or functionalities to the Services and make them generally available at no cost to our customers. Access to certain new features or functionalities may require acceptance of additional terms presented within the Application. We may or may not provide notice to you of changes to the Services.  We will not be liable to you or to any third party for any modifications, price increases, or discontinuations of the Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"1. **2.1.1.** **In-App Purchases (Available for Sprout Social Subscription Services only).** If you purchased the Sprout Social Subscription Services within the Application, the details of your Plan will be set forth on the billing page within the Application.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"3. **10.3. Free Trials and Beta Services**. NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, IN NO EVENT WILL SPROUT SOCIAL OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES FOR SERVICES PROVIDED ON A FREE TRIAL BASIS OR FOR BETA SERVICES, INCLUDING, WITHOUT LIMITATION, CONSEQUENTIAL DAMAGES, LOST REVENUE, LOST PROFITS, OR LOST DATA, EVEN IF SPROUT SOCIAL OR ITS AFFILIATES ARE APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING OR ANY SUCH DAMAGES WERE OTHERWISE FORESEEABLE.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"**1.26.**“ **Subscription Services**” means the Sprout Social Subscription Services, Employee Advocacy and/or the Influencer Marketing Subscription Services purchased by Subscriber per the applicable Plan or Service Order. Subscription Services do not include Professional Services or any Third-party Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"8. **5.7. Purchases through Reseller.** If you purchase the Services through an authorized reseller or distributor of the Services (the “ **Reseller**”), you will enter into a separate agreement or ordering document with such Reseller. Such agreement (the “ **Reseller Agreement**”) shall address, as between you and the Reseller, any relevant terms and conditions, which may include, without limitation: the quantity of products and services purchased, the service term, fees, payment and applicable taxes. You acknowledge that the Reseller Agreement is solely between you and the Reseller and is not binding on Sprout Social. Any disputes related to the Reseller Agreement shall be handled directly between you and the Reseller. Notwithstanding the foregoing, you acknowledge and agree that although purchased through a Reseller, the Services will be provisioned to you by Sprout Social; therefore, these Terms continue to apply and will govern your access to and use of the Services. In the event of any conflict between these Terms and a Reseller Agreement, these Terms shall govern as between you and Sprout Social.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"2. **2.1.2. Service Orders.**  If you signed a Service Order, the details of your Plan will be provided on such Service Order.  These Terms are incorporated and made part of each Service Order (if any). If there is a conflict between these Terms and the terms of a Service Order, these Terms will control unless the Service Order states that a specific provision of these Terms is superseded by a specific provision of the Service Order.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"**2.1. Plan Details.** The Services available to you will be based on your Plan.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"**1.15.**“ **Free Trial**” means access to the Services on a trial or evaluation basis at no charge.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"4. **5.3. Changes To Your Plan.** If you upgrade your Plan or add any Add-Ons to your Plan during your Subscription Term, you will be charged the then-current price generally available to Sprout Social customers for the upgrade or Add-Ons, prorated based on the number of days remaining in your Subscription Term (unless otherwise stated on your applicable Service Order). Unless otherwise specified in your Service Order, any upgrade or Add-Ons that you add will be coterminous with the existing Plan and will automatically renew at the end of the Subscription Term along with your Plan. If you choose to downgrade your Plan or remove any Add-Ons from your Plan, you will not be issued any refunds or credits for the unused and prepaid fees in connection with the downgrade or removal. Downgrading your Plan may cause the loss of content, features, or capacity of your Account and we will not be liable for any such loss.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"3. **5.2. Payment By Invoice**. If we invoice you for fees under your Plan, the Subscription Term will be detailed on the Service Order and your fees will be due upon the date of the applicable invoice. Unless otherwise specified on your Service Order, if we do not receive payment within thirty (30) days of the date of the invoice, your Account may be suspended and you will lose access to the Services. Unless otherwise specified on your Service Order, your Plan will automatically renew at the end of your current Subscription Term. If you would like to cancel your Plan, you must provide such notice via email to your customer success manager or successteam@sproutsocial.com **at least thirty (30) days prior to the end of the current Subscription Term**. **Cancellations must be made by the current Account Owner.** Sprout Social reserves the right to increase subscription fees upon renewal; provided, however, that such increase shall not exceed 7% over the fees related to the immediately preceding Subscription Term unless we provide you notice of different pricing at least sixty (60) days prior to the applicable renewal Subscription Term.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"1. **2.1.1.** **In-App Purchases (Available for Sprout Social Subscription Services only).** If you purchased the Sprout Social Subscription Services within the Application, the details of your Plan will be set forth on the billing page within the Application.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"1. You will either pay for your Plan in the Application (if applicable) or upon receipt of an invoice issued by us, subject to the applicable provisions below.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"**1.15.**“ **Free Trial**” means access to the Services on a trial or evaluation basis at no charge.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"**1.16.**“ **Free Trial Period**” means the period beginning on the date which you sign up for, or are provisioned access to, the Services as part of a Free Trial and ending on the earlier of: (a) the date which Sprout Social specifies as the end of the Free Trial; (b) the date on which you purchase a paid subscription for the same Services; or (c) the date on which Sprout Social terminates your access to such Services, which Sprout Social may do at any time in its sole discretion.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"07. **3.6. Availability of Service.** While we will use commercially reasonable efforts to keep the Applications available and accessible, the Applications may be unavailable from time to time for repairs, upgrades, routine and emergency maintenance, or other interruptions that may be out of our reasonable control, including outages of Third-party Services and related application programming interfaces and integrations. Interruptions to your use of the Services shall not serve as a basis to terminate your subscription or entitle you to a full or partial refund or credit of subscription fees.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"06. **3.5. Updates to Services.** We reserve the right to modify features and functionalities of the Services from time to time in our sole discretion. We will determine in our sole discretion whether such new features and functionalities require additional fees. We may decide to add new features or functionalities to the Services and make them generally available at no cost to our customers. Access to certain new features or functionalities may require acceptance of additional terms presented within the Application. We may or may not provide notice to you of changes to the Services.  We will not be liable to you or to any third party for any modifications, price increases, or discontinuations of the Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"1. **5.1.1. Monthly Payment Plans**. For Plans where you pay Sprout Social on a monthly basis within the Application, we will charge you on the first day of your Subscription Term and automatically on the same date in each subsequent month (“ **Monthly Pay Date**”). We will continue to charge you for your Plan on the Monthly Pay Date, including for any Add-Ons, unless you cancel your Plan through the billing page within the Application. Cancellations must be made by the current Account Owner. If you cancel your Plan in the month preceding your Monthly Pay Date, you will continue to have access to the Services until the following Monthly Pay Date and you will not be issued any refunds or credits for prepaid and unused fees for the remainder of the Subscription Term. We reserve the right to increase pricing for our monthly Plans at any time in our sole discretion. Any price changes to a monthly Plan will take effect on the next Monthly Pay Date following notice to you of such price change.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"**1.20.**“ **Product-Specific Terms**” means the additional terms and conditions required for you to access and use the respective Subscription Services. The Product-Specific Terms for the Sprout Social Subscription Services are located at [https://sproutsocial.com/legal/sprout-product-terms](https://sproutsocial.com/legal/sprout-product-terms). The Product Specific Terms for the Influencer Marketing Subscription Services are located at [https://sproutsocial.com/legal/sprout-social-influencer-marketing-product-terms](https://sproutsocial.com/legal/sprout-social-influencer-marketing-product-terms/). The Product-Specific Terms are incorporated into these Terms to the extent they apply to the Services procured by you.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"tier_differences","value":"unknown","description":"    2. **3.2.2. Affiliates**. Subject to compliance with these Terms and any limitations in your Plan or a Service Order (if applicable), your Affiliates may access and use the Subscription Services. However, if any separate billing or Accounts are required for any of your Affiliates, the Affiliate will need to purchase its own Plan.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"high","description":"We will not be liable to you or any third parties for any of the foregoing actions.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"medium","description":"Notwithstanding anything to the contrary in these Terms, Sprout Social shall have no liability to you or any third party for any harm or damage arising out of or in connection with any of the Beta Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"high","description":"THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT ANY WARRANTIES, GUARANTEES, CONDITIONS, OR REPRESENTATIONS OF ANY KIND, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, DESIGN, TITLE, QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ON BEHALF OF SPROUT SOCIAL AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR LICENSORS. SPROUT SOCIAL AND ITS AFFILIATES RELY ON THIRD PARTY DATA SOURCES FOR INFORMATION AND THEREFORE DO NOT WARRANT THAT ANY INFORMATION PROVIDED THROUGH THE SERVICES WILL BE UNINTERRUPTED, AVAILABLE, ACCESSIBLE, SECURE, TIMELY, ACCURATE, COMPLETE, FREE FROM VIRUSES, ERROR-FREE, OR THAT ANY INFORMATION PROVIDED THROUGH THE SERVICES OR THIRD PARTY DATA WILL ALWAYS BE AVAILABLE. SPROUT SOCIAL DISCLAIMS ALL LIABILITY FOR ANY MALFUNCTIONING, IMPOSSIBILITY OF ACCESS, OR POOR USE CONDITIONS OF THE SERVICES DUE TO INAPPROPRIATE EQUIPMENT, INTERRUPTIONS, OR OTHER ISSUES RELATED TO THE INTERNET AND ELECTRONIC COMMUNICATIONS SERVICE PROVIDERS, OR ANY OTHER DELAY, ERROR, OMISSION, INTERRUPTION, DELETION, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, OR LOSS OF DATA ON THE SERVICES, ALL OF WHICH ARE NOT WITHIN SPROUT SOCIAL’S REASONABLE CONTROL. WE DO NOT PROVIDE ANY WARRANTIES, INDEMNITIES OR REMEDIES FOR ANY FREE TRIALS OR BETA SERVICES OR ANY FEATURE OF THE SERVICES IN BETA OR IN A FREE TRIAL VERSION. BETA SERVICES AND FREE TRIALS ARE OPTIONAL AND ARE USED AT YOUR OWN RISK.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"high","description":"You agree to defend, indemnify, and hold harmless Sprout Social and our Affiliates, and each of our and their respective officers, directors, employees, agents, successors, and assigns from any and all third party claims, losses, demands, liabilities, damages, settlements, expenses, and costs (including reasonable attorney’s fees), arising from, in connection with, or based on: (a) your or your Authorized Users’ breach of these Terms; (b) your or your Authorized Users’ use of any Third-party Service; or (c) any of the exclusions stated in Section 9.3.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"high","description":"NEITHER PARTY NOR THEIR RESPECTIVE AFFILIATES WILL, UNDER ANY CIRCUMSTANCES, BE LIABLE TO THE OTHER PARTY, UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS, INCLUDING BUT NOT LIMITED TO LOST PROFITS, REVENUE, BUSINESS, OR DATA; BUSINESS INTERRUPTION; OR LOSS OF GOODWILL OR REPUTATION, REGARDLESS OF WHETHER THE PARTY IS APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING OR ANY LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"If you are entering into these Terms on behalf of a company, organization, or other legal entity, you acknowledge that you are agreeing to these Terms on behalf of such entity and represent to Sprout Social that you have the authority to bind such entity and its Affiliates (as applicable) to these Terms. In such case, all references to “you”, “your”, or “Subscriber” in these Terms shall refer to such entity and its Affiliates. If you are an Authorized User of an entity, then these Terms will apply to you to the extent they are applicable to Authorized Users.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"2. **4.2. Use of Third-party Services.** You acknowledge that your use of any Third-party Service is governed solely by the applicable Third-party Service Terms and you agree that you shall use such Third-party Services in compliance with the Third-party Service Terms. Sprout Social does not control, endorse, is not liable for, and makes no representations with respect to any Third-party Service, its availability, its content, or the manner in which a Third-party Service uses, stores, or processes your Content. We are not liable for any damage or loss arising from or in connection with your access to or use of any such Third-party Service or your reliance on the policies, privacy practices, or data security processes of such Third-party Service. We are not responsible or liable for any changes to, or deletion of, your data by the Third-Party Services. Certain features of our Services may depend on the availability of these Third-Party Services and the features and functionalities they make available to us. You acknowledge that we do not control the availability, features, or functionality of any Third-party Service, a Third-party Service may change its availability, features or functionalities without any notice to us or you, and we may stop providing access to certain features and functionality of our Services in connection with changes made by a Third-party Service. We shall have no liability to you for any refunds, damages, or losses arising from, or in connection with, any unavailability of or change made by a Third-party Service or any resulting change to our Services. You irrevocably waive any claim against Sprout Social with respect to any Third-party Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"6. **5.5. Disputes and Late Payments.** You must notify us in writing of any amounts you wish to dispute prior to the date such amounts would otherwise be due. Except for amounts disputed by you in good faith, any amount not paid when due shall be subject to finance charges equal to one and one-half percent (1.5%) of the unpaid balance per month (determined and compounded daily from the date due until the date paid) or the highest rate permitted by applicable law, whichever is less. You will reimburse any costs or expenses (including, but not limited to, reasonable attorneys’ fees) incurred by us to collect any amount that is not paid when due. Amounts due from you under these Terms shall not be withheld or offset by you against amounts due to you for any reason.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"7. **5.6. Taxes.** You are responsible for the payment of any applicable Taxes resulting from your purchase or use of the Services. Applicable taxes may be charged to you if you pay within the Application or presented to you on an invoice, unless you provide a current and valid applicable tax exemption certificate to billingteam@sproutsocial.com before charges are incurred or an invoice is generated. In the event that any applicable taxes are not presented in the Application or are not included on your invoice, compliance with such applicable taxes is your sole responsibility. For customers located outside of the United States, in the event that you are required by law to withhold taxes from payments to Sprout Social, all amounts payable by you hereunder shall be grossed up such that the amount payable by you, net of withholding taxes, is equal to the total subscription fee as presented on in the Application or on the Service Order, as applicable.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"8. **5.7. Purchases through Reseller.** If you purchase the Services through an authorized reseller or distributor of the Services (the “ **Reseller**”), you will enter into a separate agreement or ordering document with such Reseller. Such agreement (the “ **Reseller Agreement**”) shall address, as between you and the Reseller, any relevant terms and conditions, which may include, without limitation: the quantity of products and services purchased, the service term, fees, payment and applicable taxes. You acknowledge that the Reseller Agreement is solely between you and the Reseller and is not binding on Sprout Social. Any disputes related to the Reseller Agreement shall be handled directly between you and the Reseller. Notwithstanding the foregoing, you acknowledge and agree that although purchased through a Reseller, the Services will be provisioned to you by Sprout Social; therefore, these Terms continue to apply and will govern your access to and use of the Services. In the event of any conflict between these Terms and a Reseller Agreement, these Terms shall govern as between you and Sprout Social.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"2. **8.2. DISCLAIMER.** THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT ANY WARRANTIES, GUARANTEES, CONDITIONS, OR REPRESENTATIONS OF ANY KIND, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, DESIGN, TITLE, QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ON BEHALF OF SPROUT SOCIAL AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR LICENSORS. SPROUT SOCIAL AND ITS AFFILIATES RELY ON THIRD PARTY DATA SOURCES FOR INFORMATION AND THEREFORE DO NOT WARRANT THAT ANY INFORMATION PROVIDED THROUGH THE SERVICES WILL BE UNINTERRUPTED, AVAILABLE, ACCESSIBLE, SECURE, TIMELY, ACCURATE, COMPLETE, FREE FROM VIRUSES, ERROR-FREE, OR THAT ANY INFORMATION PROVIDED THROUGH THE SERVICES OR THIRD PARTY DATA WILL ALWAYS BE AVAILABLE. SPROUT SOCIAL DISCLAIMS ALL LIABILITY FOR ANY MALFUNCTIONING, IMPOSSIBILITY OF ACCESS, OR POOR USE CONDITIONS OF THE SERVICES DUE TO INAPPROPRIATE EQUIPMENT, INTERRUPTIONS, OR OTHER ISSUES RELATED TO THE INTERNET AND ELECTRONIC COMMUNICATIONS SERVICE PROVIDERS, OR ANY OTHER DELAY, ERROR, OMISSION, INTERRUPTION, DELETION, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, OR LOSS OF DATA ON THE SERVICES, ALL OF WHICH ARE NOT WITHIN SPROUT SOCIAL’S REASONABLE CONTROL. WE DO NOT PROVIDE ANY WARRANTIES, INDEMNITIES OR REMEDIES FOR ANY FREE TRIALS OR BETA SERVICES OR ANY FEATURE OF THE SERVICES IN BETA OR IN A FREE TRIAL VERSION. BETA SERVICES AND FREE TRIALS ARE OPTIONAL AND ARE USED AT YOUR OWN RISK.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"1. **9.1. Indemni** fi **cation by Sprout Social**. We agree to defend, indemnify, and hold you harmless from any and all claims, losses, demands, liabilities, damages, settlements, expenses, and costs (including reasonable attorney’s fees) brought by a third party against you alleging that your use of the Services, as permitted herein, infringes or misappropriates the Intellectual Property Rights of such third party.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"4. **9.4. Limited Remedy**. Sections 9.1 and 9.2 state Sprout Social’s (including its Affiliates’) sole and exclusive liability, and your sole and exclusive remedy, for the actual or alleged infringement or misappropriation of any third party Intellectual Property Rights by the Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"5. **9.5. Indemni** fi **cation by You**. You agree to defend, indemnify, and hold harmless Sprout Social and our Affiliates, and each of our and their respective officers, directors, employees, agents, successors, and assigns from any and all third party claims, losses, demands, liabilities, damages, settlements, expenses, and costs (including reasonable attorney’s fees), arising from, in connection with, or based on: (a) your or your Authorized Users’ breach of these Terms; (b) your or your Authorized Users’ use of any Third-party Service; or (c) any of the exclusions stated in Section 9.3.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"6. **9.6. Indemni** fi **cation Procedure**. Each party’s respective indemnification obligations herein are contingent upon: (a) the indemnified party providing prompt written notice of the Claim to the indemnifying party (provided that the indemnified party’s failure to provide such prompt notice will not release the indemnifying party from its indemnification obligations except to the extent the indemnifying party is materially prejudiced thereby); (b) the indemnifying party having sole control over the defense and settlement of the Claim; and (c) the indemnified party providing reasonable assistance in connection with the defense and settlement of the Claim as reasonably requested by the indemnifying party.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"2. **10.2. Monetary Cap on Liability**. UNDER NO CIRCUMSTANCES WILL THE MAXIMUM AGGREGATE LIABILITY OF SPROUT SOCIAL (INCLUDING ITS AFFILIATES) TO YOU (INCLUDING YOUR AFFILIATES) ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE TOTAL AMOUNT PAID BY YOU TO SPROUT SOCIAL UNDER THE APPLICABLE PLAN DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING LIABILITY LIMITATIONS WILL NOT IN ANY WAY LIMIT YOUR PAYMENT OBLIGATIONS UNDER SECTION 5 (FEES AND PAYMENT) ABOVE.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"4. **10.4. Independent Allocations of Risk**. EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THESE TERMS BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY SPROUT SOCIAL TO YOU AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 10 WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"If you are entering into these Terms on behalf of a company, organization, or other legal entity, you acknowledge that you are agreeing to these Terms on behalf of such entity and represent to Sprout Social that you have the authority to bind such entity and its Affiliates (as applicable) to these Terms. In such case, all references to “you”, “your”, or “Subscriber” in these Terms shall refer to such entity and its Affiliates. If you are an Authorized User of an entity, then these Terms will apply to you to the extent they are applicable to Authorized Users.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"**1.8.**“ **Claim**” means any legal action, claim, demand, proceeding or suit.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"    3. **3.2.3. Agency Subscribers**. If you are an Agency, you may use the Services on behalf of your Clients and charge your Clients for such use of our Services. As an Agency, you are liable for all use of the Services by your Clients. By adding a Client to your Account, you represent and warrant that you have obtained all necessary authorizations and consents from such Clients to bind them to these Terms. If you use the Services on behalf of a Client, or permit your Clients to access and use the Services under your Account, you are responsible for ensuring that such Client is not able to access the confidential or proprietary information of another Client. You may only assign one Client to a Group and may not grant access to one Client’s Group to another Client or third party without the assigned Client’s consent. You acknowledge that if you are participating in Sprout Social’s Agency Partner Program, you are also subject to the Sprout Social Partner Program Agreement found at [https://sproutsocial.com/agencies/terms/](https://sproutsocial.com/agencies/terms/).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"7. **5.6. Taxes.** You are responsible for the payment of any applicable Taxes resulting from your purchase or use of the Services. Applicable taxes may be charged to you if you pay within the Application or presented to you on an invoice, unless you provide a current and valid applicable tax exemption certificate to billingteam@sproutsocial.com before charges are incurred or an invoice is generated. In the event that any applicable taxes are not presented in the Application or are not included on your invoice, compliance with such applicable taxes is your sole responsibility. For customers located outside of the United States, in the event that you are required by law to withhold taxes from payments to Sprout Social, all amounts payable by you hereunder shall be grossed up such that the amount payable by you, net of withholding taxes, is equal to the total subscription fee as presented on in the Application or on the Service Order, as applicable.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"1. **6.1.  Termination by You**. You may only cancel your Plan and terminate these Terms: (a) in accordance with Section 5 (Fees and Payment) (where applicable); or (b) if we fail to cure a material breach of these Terms within thirty (30) days of our receipt of written notice from you describing the breach. Where Section 6.1(b) applies, you may terminate these Terms and receive a prorated refund of any prepaid and unused fees. In all other instances of termination, you will not be entitled to any refunds or credits, and any unpaid fees under your Plan for the applicable Subscription Term will remain due and payable.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"1. **9.1. Indemni** fi **cation by Sprout Social**. We agree to defend, indemnify, and hold you harmless from any and all claims, losses, demands, liabilities, damages, settlements, expenses, and costs (including reasonable attorney’s fees) brought by a third party against you alleging that your use of the Services, as permitted herein, infringes or misappropriates the Intellectual Property Rights of such third party.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"4. **9.4. Limited Remedy**. Sections 9.1 and 9.2 state Sprout Social’s (including its Affiliates’) sole and exclusive liability, and your sole and exclusive remedy, for the actual or alleged infringement or misappropriation of any third party Intellectual Property Rights by the Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"6. **9.6. Indemni** fi **cation Procedure**. Each party’s respective indemnification obligations herein are contingent upon: (a) the indemnified party providing prompt written notice of the Claim to the indemnifying party (provided that the indemnified party’s failure to provide such prompt notice will not release the indemnifying party from its indemnification obligations except to the extent the indemnifying party is materially prejudiced thereby); (b) the indemnifying party having sole control over the defense and settlement of the Claim; and (c) the indemnified party providing reasonable assistance in connection with the defense and settlement of the Claim as reasonably requested by the indemnifying party.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"2. **10.2. Monetary Cap on Liability**. UNDER NO CIRCUMSTANCES WILL THE MAXIMUM AGGREGATE LIABILITY OF SPROUT SOCIAL (INCLUDING ITS AFFILIATES) TO YOU (INCLUDING YOUR AFFILIATES) ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE TOTAL AMOUNT PAID BY YOU TO SPROUT SOCIAL UNDER THE APPLICABLE PLAN DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING LIABILITY LIMITATIONS WILL NOT IN ANY WAY LIMIT YOUR PAYMENT OBLIGATIONS UNDER SECTION 5 (FEES AND PAYMENT) ABOVE.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"2. **8.2. DISCLAIMER.** THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT ANY WARRANTIES, GUARANTEES, CONDITIONS, OR REPRESENTATIONS OF ANY KIND, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, DESIGN, TITLE, QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ON BEHALF OF SPROUT SOCIAL AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR LICENSORS. SPROUT SOCIAL AND ITS AFFILIATES RELY ON THIRD PARTY DATA SOURCES FOR INFORMATION AND THEREFORE DO NOT WARRANT THAT ANY INFORMATION PROVIDED THROUGH THE SERVICES WILL BE UNINTERRUPTED, AVAILABLE, ACCESSIBLE, SECURE, TIMELY, ACCURATE, COMPLETE, FREE FROM VIRUSES, ERROR-FREE, OR THAT ANY INFORMATION PROVIDED THROUGH THE SERVICES OR THIRD PARTY DATA WILL ALWAYS BE AVAILABLE. SPROUT SOCIAL DISCLAIMS ALL LIABILITY FOR ANY MALFUNCTIONING, IMPOSSIBILITY OF ACCESS, OR POOR USE CONDITIONS OF THE SERVICES DUE TO INAPPROPRIATE EQUIPMENT, INTERRUPTIONS, OR OTHER ISSUES RELATED TO THE INTERNET AND ELECTRONIC COMMUNICATIONS SERVICE PROVIDERS, OR ANY OTHER DELAY, ERROR, OMISSION, INTERRUPTION, DELETION, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, OR LOSS OF DATA ON THE SERVICES, ALL OF WHICH ARE NOT WITHIN SPROUT SOCIAL’S REASONABLE CONTROL. WE DO NOT PROVIDE ANY WARRANTIES, INDEMNITIES OR REMEDIES FOR ANY FREE TRIALS OR BETA SERVICES OR ANY FEATURE OF THE SERVICES IN BETA OR IN A FREE TRIAL VERSION. BETA SERVICES AND FREE TRIALS ARE OPTIONAL AND ARE USED AT YOUR OWN RISK.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"6. **5.5. Disputes and Late Payments.** You must notify us in writing of any amounts you wish to dispute prior to the date such amounts would otherwise be due. Except for amounts disputed by you in good faith, any amount not paid when due shall be subject to finance charges equal to one and one-half percent (1.5%) of the unpaid balance per month (determined and compounded daily from the date due until the date paid) or the highest rate permitted by applicable law, whichever is less. You will reimburse any costs or expenses (including, but not limited to, reasonable attorneys’ fees) incurred by us to collect any amount that is not paid when due. Amounts due from you under these Terms shall not be withheld or offset by you against amounts due to you for any reason.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"high","description":"We will not be liable to you or to any third party for any modifications, price increases, or discontinuations of the Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"high","description":"You shall have sole responsibility for the accuracy, quality, and legality of the Content and the means by which you acquired the Content.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"1. **10.1. Exclusion of Consequential and Related Damages**. NEITHER PARTY NOR THEIR RESPECTIVE AFFILIATES WILL, UNDER ANY CIRCUMSTANCES, BE LIABLE TO THE OTHER PARTY, UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS, INCLUDING BUT NOT LIMITED TO LOST PROFITS, REVENUE, BUSINESS, OR DATA; BUSINESS INTERRUPTION; OR LOSS OF GOODWILL OR REPUTATION, REGARDLESS OF WHETHER THE PARTY IS APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING OR ANY LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"high","description":"The provisions set forth in the following Sections, and any other right or obligation of the parties in these Terms that, by its nature, should survive termination or expiration of these Terms, will survive any expiration or termination of these Terms: Section 3 (Use of and Access to the Services), Section 4 (Third-Party Services), your payment obligations under Section 5 (Fees and Payment), Section 6 (Cancellation and Termination), Section 7 (Confidential Information), , Section 8.2 (Disclaimer), Section 9 (Indemnification), Section 10 (Limitations of Liability), Section 11 (Your Rights and Our Rights to IP), and Section 13 (General).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"2. **9.2. Infringement Remedy**. If you are enjoined or otherwise prohibited from using the Services or a portion thereof based on an allegation that the Services violate the Intellectual Property Rights of a third party, or if we reasonably determine that such prohibition is likely, then we will, at our sole expense and option: (a) obtain for you the right to use the allegedly infringing portions of the Services; (b) modify the allegedly infringing portions of the Services so as to render them non-infringing without substantially diminishing their functionality; or (c) replace the allegedly infringing portions of the Services with non-infringing items of substantially similar functionality. If we determine that the foregoing remedies are not commercially reasonable, then we may terminate the impacted Plan or Service Order (or portion thereof), and will promptly provide a prorated refund or credit to you for any prepaid unused fees.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"4. **10.4. Independent Allocations of Risk**. EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THESE TERMS BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY SPROUT SOCIAL TO YOU AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 10 WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"high","description":"You acknowledge that our Services support login through two-factor authentication and agree that Sprout Social will not be responsible for any damages, losses, or liability that would have been prevented by the implementation of such two-factor authentication by you or your Authorized Users.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"2. **4.2. Use of Third-party Services.** You acknowledge that your use of any Third-party Service is governed solely by the applicable Third-party Service Terms and you agree that you shall use such Third-party Services in compliance with the Third-party Service Terms. Sprout Social does not control, endorse, is not liable for, and makes no representations with respect to any Third-party Service, its availability, its content, or the manner in which a Third-party Service uses, stores, or processes your Content. We are not liable for any damage or loss arising from or in connection with your access to or use of any such Third-party Service or your reliance on the policies, privacy practices, or data security processes of such Third-party Service. We are not responsible or liable for any changes to, or deletion of, your data by the Third-Party Services. Certain features of our Services may depend on the availability of these Third-Party Services and the features and functionalities they make available to us. You acknowledge that we do not control the availability, features, or functionality of any Third-party Service, a Third-party Service may change its availability, features or functionalities without any notice to us or you, and we may stop providing access to certain features and functionality of our Services in connection with changes made by a Third-party Service. We shall have no liability to you for any refunds, damages, or losses arising from, or in connection with, any unavailability of or change made by a Third-party Service or any resulting change to our Services. You irrevocably waive any claim against Sprout Social with respect to any Third-party Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"5. **9.5. Indemni** fi **cation by You**. You agree to defend, indemnify, and hold harmless Sprout Social and our Affiliates, and each of our and their respective officers, directors, employees, agents, successors, and assigns from any and all third party claims, losses, demands, liabilities, damages, settlements, expenses, and costs (including reasonable attorney’s fees), arising from, in connection with, or based on: (a) your or your Authorized Users’ breach of these Terms; (b) your or your Authorized Users’ use of any Third-party Service; or (c) any of the exclusions stated in Section 9.3.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"5. **10.5. State Prohibition of Limitation of Liability and Disclaimer of Implied Warranties**. Some jurisdictions do not allow the exclusion of implied warranties or limitations of liability for incidental or consequential damages, which means that some of the above limitations may not apply. IN THESE JURISDICTIONS, EACH PARTY’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"high","description":"Interruptions to your use of the Services shall not serve as a basis to terminate your subscription or entitle you to a full or partial refund or credit of subscription fees.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"high","description":"NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, IN NO EVENT WILL SPROUT SOCIAL OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES FOR SERVICES PROVIDED ON A FREE TRIAL BASIS OR FOR BETA SERVICES, INCLUDING, WITHOUT LIMITATION, CONSEQUENTIAL DAMAGES, LOST REVENUE, LOST PROFITS, OR LOST DATA, EVEN IF SPROUT SOCIAL OR ITS AFFILIATES ARE APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING OR ANY SUCH DAMAGES WERE OTHERWISE FORESEEABLE.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"high","description":"UNDER NO CIRCUMSTANCES WILL THE MAXIMUM AGGREGATE LIABILITY OF SPROUT SOCIAL (INCLUDING ITS AFFILIATES) TO YOU (INCLUDING YOUR AFFILIATES) ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE TOTAL AMOUNT PAID BY YOU TO SPROUT SOCIAL UNDER THE APPLICABLE PLAN DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING LIABILITY LIMITATIONS WILL NOT IN ANY WAY LIMIT YOUR PAYMENT OBLIGATIONS UNDER SECTION 5 (FEES AND PAYMENT) ABOVE.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"medium","description":"You will reimburse any costs or expenses (including, but not limited to, reasonable attorneys’ fees) incurred by us to collect any amount that is not paid when due.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"3. **9.3. Exclusions from Obligations**. We will not have any obligation under this Section 9 for any infringement or misappropriation that arises from or is based upon: (a) any use of the Services in combination with other products or services, if such infringement or misappropriation would not have arisen but for such combination; (b) any components or other aspects of the Services that are provided by you, or provided by us to comply with your requirements or specifications, if the alleged infringement or misappropriation would not have arisen but for such components or aspects; (c) use of the Services in a manner or for purposes not intended or permitted by these Terms, or is otherwise outside of the scope of the rights granted to you hereunder; (d) your failure to use the Services in accordance with these Terms or any written instructions provided by us, if the infringement or misappropriation would not have occurred but for such failure; (e) any modification of the Services not made or authorized in writing by Sprout Social where such infringement or misappropriation would not have occurred absent such modification; or (f) your Content, Third-party Content or the Third-party Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"With respect to any personal information received or transferred pursuant to the EU-U.S. Data Privacy Framework, Swiss-U.S. Data Privacy Data Privacy Frameworks, Sprout Social is subject to the investigatory and enforcement authority of the U.S. Federal Trade Commission.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"1. **10.1. Exclusion of Consequential and Related Damages**. NEITHER PARTY NOR THEIR RESPECTIVE AFFILIATES WILL, UNDER ANY CIRCUMSTANCES, BE LIABLE TO THE OTHER PARTY, UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS, INCLUDING BUT NOT LIMITED TO LOST PROFITS, REVENUE, BUSINESS, OR DATA; BUSINESS INTERRUPTION; OR LOSS OF GOODWILL OR REPUTATION, REGARDLESS OF WHETHER THE PARTY IS APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING OR ANY LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"2. **6.2. Termination by Us**. We may terminate these Terms, your Plan, or a Service Order and your use of the Services for any of the following reasons: (a) you fail to comply with these Terms; (b) you do not pay your fees in accordance with the payment terms under your Plan or Service Order; (c) at the expiration of the subscription period of your Plan if we provide prior written notice to you; (d) you become the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors; or (e) if we reasonably determine you are acting or have acted in a way that could present substantial reputational harm to Sprout Social, its Affiliates or its current or prospective partners or customers. In no event will any termination by us for any of the foregoing reasons entitle you to any refunds of any prepaid and unused fees or relieve you of your obligation to pay any fees payable to us prior to the date of termination, and any unpaid fees under your Plan will remain due and payable. Any suspected fraudulent, abusive, hateful, discriminatory or illegal activity may be grounds for immediate termination of your use of the Services and may be referred to law enforcement authorities.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"5. **10.5. State Prohibition of Limitation of Liability and Disclaimer of Implied Warranties**. Some jurisdictions do not allow the exclusion of implied warranties or limitations of liability for incidental or consequential damages, which means that some of the above limitations may not apply. IN THESE JURISDICTIONS, EACH PARTY’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"    3. **3.2.3. Agency Subscribers**. If you are an Agency, you may use the Services on behalf of your Clients and charge your Clients for such use of our Services. As an Agency, you are liable for all use of the Services by your Clients. By adding a Client to your Account, you represent and warrant that you have obtained all necessary authorizations and consents from such Clients to bind them to these Terms. If you use the Services on behalf of a Client, or permit your Clients to access and use the Services under your Account, you are responsible for ensuring that such Client is not able to access the confidential or proprietary information of another Client. You may only assign one Client to a Group and may not grant access to one Client’s Group to another Client or third party without the assigned Client’s consent. You acknowledge that if you are participating in Sprout Social’s Agency Partner Program, you are also subject to the Sprout Social Partner Program Agreement found at [https://sproutsocial.com/agencies/terms/](https://sproutsocial.com/agencies/terms/).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"1. **6.1.  Termination by You**. You may only cancel your Plan and terminate these Terms: (a) in accordance with Section 5 (Fees and Payment) (where applicable); or (b) if we fail to cure a material breach of these Terms within thirty (30) days of our receipt of written notice from you describing the breach. Where Section 6.1(b) applies, you may terminate these Terms and receive a prorated refund of any prepaid and unused fees. In all other instances of termination, you will not be entitled to any refunds or credits, and any unpaid fees under your Plan for the applicable Subscription Term will remain due and payable.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"3. **9.3. Exclusions from Obligations**. We will not have any obligation under this Section 9 for any infringement or misappropriation that arises from or is based upon: (a) any use of the Services in combination with other products or services, if such infringement or misappropriation would not have arisen but for such combination; (b) any components or other aspects of the Services that are provided by you, or provided by us to comply with your requirements or specifications, if the alleged infringement or misappropriation would not have arisen but for such components or aspects; (c) use of the Services in a manner or for purposes not intended or permitted by these Terms, or is otherwise outside of the scope of the rights granted to you hereunder; (d) your failure to use the Services in accordance with these Terms or any written instructions provided by us, if the infringement or misappropriation would not have occurred but for such failure; (e) any modification of the Services not made or authorized in writing by Sprout Social where such infringement or misappropriation would not have occurred absent such modification; or (f) your Content, Third-party Content or the Third-party Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"indemnity_liability","value":"unknown","description":"2. **9.2. Infringement Remedy**. If you are enjoined or otherwise prohibited from using the Services or a portion thereof based on an allegation that the Services violate the Intellectual Property Rights of a third party, or if we reasonably determine that such prohibition is likely, then we will, at our sole expense and option: (a) obtain for you the right to use the allegedly infringing portions of the Services; (b) modify the allegedly infringing portions of the Services so as to render them non-infringing without substantially diminishing their functionality; or (c) replace the allegedly infringing portions of the Services with non-infringing items of substantially similar functionality. If we determine that the foregoing remedies are not commercially reasonable, then we may terminate the impacted Plan or Service Order (or portion thereof), and will promptly provide a prorated refund or credit to you for any prepaid unused fees.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"confidentiality","value":"medium","description":"You agree that, as between you and Sprout Social, the Beta Services constitute Sprout Social’s Confidential Information.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"confidentiality","value":"low","description":"(e) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"confidentiality","value":"low","description":"You and Sprout Social agree to resolve any claims relating to these Terms through final and binding arbitration, except to the extent either party has breached or threatened to breach its confidentiality obligations or either party has in any manner violated or threatened to violate the other party’s Intellectual Property Rights.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":"1. **7.1.  Protection of Confidential Information.** The receiving party shall: (a) not disclose, use, transmit, inform or make available to any entity, person or body any of the Confidential Information of the disclosing party for any purpose outside of the scope of these Terms; and (b) take all actions reasonably necessary and appropriate to prevent the unauthorized disclosure of such Confidential Information, and (c) at all times exercise at least a reasonable level of care with respect to such Confidential Information. Each party agrees to restrict access to the Confidential Information of the other party to those employees, advisors, agents and other representatives who require access in order to perform its obligations hereunder and who are subject to confidentiality obligations consistent with these Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":"09. **3.8. Beta Services.** From time to time, we may offer you an opportunity to use and test Beta Services. Beta Services are solely for your internal, non-commercial evaluation and testing purposes. Use of any Beta Services is optional and you may accept or decline to use Beta Services as presented in the Services in your sole discretion.  If you elect to use any Beta Services, you agree to be bound by any additional terms and conditions applicable to the Beta Services. You agree that, as between you and Sprout Social, the Beta Services constitute Sprout Social’s Confidential Information. Notwithstanding anything to the contrary in these Terms, Sprout Social provides no warranties for any of the Beta Services and has no obligation to correct, update, modify, or repair any Beta Services. Sprout Social reserves the right to fully or partially discontinue Beta Services at any time and for any reason, temporarily or permanently, with or without notice. Notwithstanding anything to the contrary in these Terms, Sprout Social shall have no liability to you or any third party for any harm or damage arising out of or in connection with any of the Beta Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":"2. **7.2.  Exclusions to Confidential Information.** Confidential Information shall not include any information that: (a) was publicly known and made generally available in the public domain prior to the time of disclosure by the disclosing party; (b) becomes publicly known and made generally available after disclosure by the disclosing party to the receiving party other than as a result of a violation of these Terms by the receiving party; (c) the receiving party rightfully knew or possessed prior to receipt from the disclosing party under these Terms; (d) is obtained by the receiving party from a third party without a breach of confidentiality obligations; or (e) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":"15. **13.15. Survival.** The provisions set forth in the following Sections, and any other right or obligation of the parties in these Terms that, by its nature, should survive termination or expiration of these Terms, will survive any expiration or termination of these Terms: Section 3 (Use of and Access to the Services), Section 4 (Third-Party Services), your payment obligations under Section 5 (Fees and Payment), Section 6 (Cancellation and Termination), Section 7 (Confidential Information), , Section 8.2 (Disclaimer), Section 9 (Indemnification), Section 10 (Limitations of Liability), Section 11 (Your Rights and Our Rights to IP), and Section 13 (General).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"confidentiality","value":"low","description":"The receiving party shall: (a) not disclose, use, transmit, inform or make available to any entity, person or body any of the Confidential Information of the disclosing party for any purpose outside of the scope of these Terms; and (b) take all actions reasonably necessary and appropriate to prevent the unauthorized disclosure of such Confidential Information, and (c) at all times exercise at least a reasonable level of care with respect to such Confidential Information. Each party agrees to restrict access to the Confidential Information of the other party to those employees, advisors, agents and other representatives who require access in order to perform its obligations hereunder and who are subject to confidentiality obligations consistent with these Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":"**1.11.**“ **Confidential Information**” means non-public information disclosed by either party to the other party, either directly or indirectly, in writing, orally, or to which the other party may have access, which: (a) a reasonable person would consider confidential, or (b) is marked “confidential” or “proprietary” or some similar designation by the disclosing party.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"confidentiality","value":"low","description":"The receiving party shall not be in violation of its confidentiality obligations for disclosing Confidential Information as required by applicable law or regulation or in response to a valid order by a court or other governmental body, as long as the receiving party provides the disclosing party (to the extent legally permissible) with prior written notice of the disclosure to permit the disclosing party to seek confidential treatment of that information and limits such disclosure to what is required by law or legal order.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":"3. **7.3. Compelled Disclosure.** The receiving party shall not be in violation of its confidentiality obligations for disclosing Confidential Information as required by applicable law or regulation or in response to a valid order by a court or other governmental body, as long as the receiving party provides the disclosing party (to the extent legally permissible) with prior written notice of the disclosure to permit the disclosing party to seek confidential treatment of that information and limits such disclosure to what is required by law or legal order.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":"1. **7.1.  Protection of Confidential Information.** The receiving party shall: (a) not disclose, use, transmit, inform or make available to any entity, person or body any of the Confidential Information of the disclosing party for any purpose outside of the scope of these Terms; and (b) take all actions reasonably necessary and appropriate to prevent the unauthorized disclosure of such Confidential Information, and (c) at all times exercise at least a reasonable level of care with respect to such Confidential Information. Each party agrees to restrict access to the Confidential Information of the other party to those employees, advisors, agents and other representatives who require access in order to perform its obligations hereunder and who are subject to confidentiality obligations consistent with these Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"confidentiality","value":"medium","description":"The provisions set forth in the following Sections, and any other right or obligation of the parties in these Terms that, by its nature, should survive termination or expiration of these Terms, will survive any expiration or termination of these Terms: Section 3 (Use of and Access to the Services), Section 4 (Third-Party Services), your payment obligations under Section 5 (Fees and Payment), Section 6 (Cancellation and Termination), Section 7 (Confidential Information), , Section 8.2 (Disclaimer), Section 9 (Indemnification), Section 10 (Limitations of Liability), Section 11 (Your Rights and Our Rights to IP), and Section 13 (General).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":"3. **7.3. Compelled Disclosure.** The receiving party shall not be in violation of its confidentiality obligations for disclosing Confidential Information as required by applicable law or regulation or in response to a valid order by a court or other governmental body, as long as the receiving party provides the disclosing party (to the extent legally permissible) with prior written notice of the disclosure to permit the disclosing party to seek confidential treatment of that information and limits such disclosure to what is required by law or legal order.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"confidentiality","value":"unknown","description":"09. **3.8. Beta Services.** From time to time, we may offer you an opportunity to use and test Beta Services. Beta Services are solely for your internal, non-commercial evaluation and testing purposes. Use of any Beta Services is optional and you may accept or decline to use Beta Services as presented in the Services in your sole discretion.  If you elect to use any Beta Services, you agree to be bound by any additional terms and conditions applicable to the Beta Services. You agree that, as between you and Sprout Social, the Beta Services constitute Sprout Social’s Confidential Information. Notwithstanding anything to the contrary in these Terms, Sprout Social provides no warranties for any of the Beta Services and has no obligation to correct, update, modify, or repair any Beta Services. Sprout Social reserves the right to fully or partially discontinue Beta Services at any time and for any reason, temporarily or permanently, with or without notice. 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For example, we share information with our customers in order to facilitate the processing of their orders, maintain and administer their online accounts, respond to their questions and comments, comply with their requests, help them identify and connect with creators they want to work with, market and advertise to them and otherwise comply with our contractual obligations and with applicable law;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"| YouTube Privacy | [https://policies.google.com/privacy](https://policies.google.com/privacy) |","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"high","description":"We may disclose each of the foregoing categories of personal information for the business and commercial purposes described in this Privacy Policy to the extent permitted by applicable law to the categories of third parties as described in this Privacy Policy, which may include our service providers and suppliers; our business and marketing partners, including advertising networks, data analytics providers, data brokers, and social networks; and other parties in connection with business transfers and for legal, safety, fraud prevention, and enforcement reasons.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"low","description":"Where Sprout Social, Inc. transfers your personal information to a third party acting as an agent on its behalf, it shall remain liable under the DPF Principles if its agent processes such personal information in a manner inconsistent with the DPF Principles (unless Sprout Social Inc is not responsible for the event giving rise to the damage).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"- to creators who use the Service (including information pertaining to other creators and customers who may be interested in working with them) in order to effectively provide our, influencer marketing services and to manage their account. For example, we share information with creators who use the Service in order to help them identify and connect with customers they want to work with, maintain and administer their online accounts, respond to their questions and comments, comply with their requests, market and advertise to them and otherwise comply with our terms and with applicable law;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"- when you request or direct us to share information, such as when you choose to share information with a social network or other third party platform about your activities on the Service, which may require you to accept such third party’s terms of use or privacy policy.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"Notwithstanding the above, we may share information that does not identify you (including information that has been aggregated or de-identified) except as prohibited by applicable law. When information is de-identified (as defined by the CCPA), we maintain policies and technical procedures to avoid reidentification of such information.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"Pursuant to Section 1798.83 of the California Civil Code, residents of California can obtain certain information about the types of personal information that companies with whom they have an established business relationship have shared with third parties for direct marketing purposes during the preceding calendar year. In particular, the law provides that companies must inform consumers about the categories of personal information that have been shared with third parties, the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. To request a copy of the information disclosure provided by Sprout Social pursuant to Section 1798.83 of the California Civil Code, please contact us via email at [**privacy@sproutsocial.com**](mailto:privacy@sproutsocial.com).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"- to local information technology resellers in certain countries where permitted by applicable law. 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When information is de-identified (as defined by the CCPA), we maintain policies and technical procedures to avoid reidentification of such information. For information on your rights and choices regarding how we share information about you, please see the “ [**Your Data Protection Rights**](https://sproutsocial.com/privacy-policy/#your-data-protection-rights)” section below. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"- to vendors for business and commercial purposes, including analytics and advertising technology companies. Vendors may act as our service providers, or in certain contexts, independently decide how to process your information. For more information on advertising and analytics, see the “ [**Cookies, similar tracking technology, and analytics**](https://sproutsocial.com/privacy-policy/#cookies-similar-tracking-technology-and-analytics)” section below;","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"- Social networks when you engage with our content, reference our Site or Service, or grant us permission to access information from the social networks.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"Please note the Service uses third-party services, and if you use these third-party services through the Service, you are subject to the privacy policies of these third-party services (as applicable), including but not limited to:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"- Partners that offer co-branded services, sell or distribute our products, or engage in joint marketing activities.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"We may share your personal information with government entities when required to do so by law. Please review the [**To Whom We Share Your Information**](https://sproutsocial.com/privacy-policy/#to-whom-we-share-your-information) section for more detail about the parties we have shared information with.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"- Creators who use the Service and provide us information through the Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"| WhatsApp Privacy Policy | [https://www.whatsapp.com/legal/privacy-policy](https://www.whatsapp.com/legal/privacy-policy) |","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"We offer parts of our Service through websites, platforms, and services operated or controlled by separate entities. In addition, we integrate technologies operated or controlled by separate entities into parts of our Site and Service. Some examples include:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"As indicated above, vendors may act as our service providers, or in certain contexts, independently decide how to process your information. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"- to our affiliates, service providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Site or Service), or who otherwise process information for purposes that are described in this Privacy Policy or for which we provide you notice when we collect your information. We share information with our affiliates for business and commercial purposes. We contractually prohibit our service providers from retaining, using, or disclosing information about you for any purpose other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":"Please note the Service uses third-party services, and if you use these third-party services through the Service, you are subject to the privacy policies of these third-party services (as applicable), including but not limited to:\n\n| **Third-Party Service** | **Location** |\n| --- | --- |\n| X Privacy Policy | [https://x.com/en/privacy](https://x.com/en/privacy) |\n| Meta Privacy Policy | [https://www.facebook.com/privacy/policy/](https://www.facebook.com/privacy/policy/) |\n| Instagram Data Policy | [https://help.instagram.com/155833707900388](https://help.instagram.com/155833707900388) |\n| LinkedIn Privacy Policy | [https://www.linkedin.com/legal/privacy-policy](https://www.linkedin.com/legal/privacy-policy) |\n| WhatsApp Privacy Policy | [https://www.whatsapp.com/legal/privacy-policy](https://www.whatsapp.com/legal/privacy-policy) |\n| TikTok Privacy Policy | [https://www.tiktok.com/legal/page/us/privacy-policy/en](https://www.tiktok.com/legal/page/us/privacy-policy/en) |\n| Pinterest Privacy Policy | [https://policy.pinterest.com/en/privacy-policy](https://policy.pinterest.com/en/privacy-policy) |\n| YouTube Privacy | [https://policies.google.com/privacy](https://policies.google.com/privacy) |\n| Reddit Privacy Policy | [https://www.reddit.com/policies/privacy-policy](https://www.reddit.com/policies/privacy-policy) |\n| Google Privacy Policy | [https://policies.google.com/privacy](https://policies.google.com/privacy) |\n| Twitch Privacy Notice | [https://www.twitch.tv/p/en/legal/privacy-notice/](https://www.twitch.tv/p/en/legal/privacy-notice/) |","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"| Twitch Privacy Notice | [https://www.twitch.tv/p/en/legal/privacy-notice/](https://www.twitch.tv/p/en/legal/privacy-notice/) |","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"| Reddit Privacy Policy | [https://www.reddit.com/policies/privacy-policy](https://www.reddit.com/policies/privacy-policy) |","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"| X Privacy Policy | [https://x.com/en/privacy](https://x.com/en/privacy) 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In addition, you authorize us to use a third-party payment processor in processing payments. If your credit card expires, or is declined, or your PayPal information requires an update, we will provide you notice via email. If, for any reason, your payment cannot be completed through credit card or PayPal, we may suspend your Account until we receive payment. You can choose to set up a backup payment method that will be used if the primary method fails for any reason (such as an expired credit card or insufficient funds). By adding a backup payment method, you agree that, if your primary payment method fails, Sprout Social can automatically charge your backup payment method to avoid any interruptions or suspensions to your Account.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":"**1.30.**“ **Third-party Service**” means any third-party product, service, or software provided under separate terms and conditions used in conjunction with the Services, including but not limited to certain social media networks and other integration partners.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"ambiguous","description":"These Terms incorporate the applicable Product-Specific Terms, DPA and Service Order (if applicable), and are the final and complete expression of the agreement between the parties regarding the Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"medium","description":"If you are a visitor or user from the European Economic Area or the UK, our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.\n\nHowever, we will normally collect personal data from you only where we have your consent to do so, where we need the personal data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal data from you.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":"2. **12.2. Data Processing Addendum**. If your use of our Services includes processing personal data or personal information subject to applicable EU or US data protection laws, you must enter into the DPA. The DPA forms part of these Terms and applies to the processing of personal data.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":"2. **12.2. Data Processing Addendum**. If your use of our Services includes processing personal data or personal information subject to applicable EU or US data protection laws, you must enter into the DPA. The DPA forms part of these Terms and applies to the processing of personal data.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":"However, we will normally collect personal data from you only where we have your consent to do so, where we need the personal data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal data from you.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":"Your information may be transferred to, and processed in, countries other than the country in which you are resident. For example, if you are a resident of Canada, your personal information may be transferred to the United States for processing. These countries may have data protection laws that are different to the laws of your country.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":"Specifically, our servers are located in the United States, and our group companies and third party service providers and partners operate around the world. This means that when we collect your information we may process it in any of these countries.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":"**1.12.**“ **DPA**” means the Sprout Social Data Processing Addendum located at: [https://media.sproutsocial.com/uploads/Downloadable-Customer-DPA.pdf](https://media.sproutsocial.com/uploads/Downloadable-Customer-DPA.pdf).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"medium","description":"If your use of our Services includes processing personal data or personal information subject to applicable EU or US data protection laws, you must enter into the DPA. The DPA forms part of these Terms and applies to the processing of personal data.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":"Sprout Social, Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce (collectively, “ **Data Privacy Frameworks**”). Sprout Social has certified to the U.S. Department of Commerce that it adheres to (i) the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF; and (ii) the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF (collectively, the “ **DPF Principles**”).\\\\*\\\\* If there is any conflict between the terms in this privacy policy and the DPF Principles, the DPF Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit [**https://www.dataprivacyframework.gov/**](https://www.dataprivacyframework.gov/).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":"If we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal data is mandatory or not (as well as of the possible consequences if you do not provide your personal data).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"low","description":"Sprout Social, Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce (collectively, “ **Data Privacy Frameworks**”). Sprout Social has certified to the U.S. Department of Commerce that it adheres to (i) the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF; and (ii) the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF (collectively, the “ **DPF Principles**”).\\\\*\\\\* If there is any conflict between the terms in this privacy policy and the DPF Principles, the DPF Principles shall gover","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"low"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":"- In addition, if you are a resident of the European Economic Area or the United Kingdom, you can object to processing of your personal data, ask us to restrict processing of your personal data, or request portability of your personal data. Again, you can exercise these rights by contacting us using the contact details provided under the “ [**How to Contact Us**](https://sproutsocial.com/privacy-policy/#how-to-contact-us)” heading below. Note that if you submit such a request, this may prohibit you from using the Site and/or Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":"If you are a visitor or user from the European Economic Area or the UK, our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"medium","description":"Your information may be transferred to, and processed in, countries other than the country in which you are resident. For example, if you are a resident of Canada, your personal information may be transferred to the United States for processing. These countries may have data protection laws that are different to the laws of your country.\n\nSpecifically, our servers are located in the United States, and our group companies and third party service providers and partners operate around the world. This means that when we collect your information we may process it in any of these countries.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":"**1.12.**“ **DPA**” means the Sprout Social Data Processing Addendum located at: [https://media.sproutsocial.com/uploads/Downloadable-Customer-DPA.pdf](https://media.sproutsocial.com/uploads/Downloadable-Customer-DPA.pdf).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"low","description":"If there is a conflict between these Terms and the terms of a Service Order, these Terms will control unless the Service Order states that a specific provision of these Terms is superseded by a specific provision of the Service Order.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"high","description":"You agree that an arbitrator cannot award punitive damages to either party and to abide by and perform any award rendered by the arbitrator.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"medium","description":"Sprout Social has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit [https://bbbprograms.org/dpf-complaints](https://bbbprograms.org/dpf-complaints) for more information and to file a complaint. This service is provided free of charge to you.\n\nIf your complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"**By using or accessing the Services or permitting any Authorized User to use or access the Services, you accept and agree to be bound by these Terms. If you do not have the authority to enter into these Terms (including to bind any applicable Affiliates or entities) or you do not agree to these Terms, do not accept these Terms and do not use or access the Services.**","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"05. **13.5. Assignability.** Neither party may assign its right, duties, and obligations under these Terms without the other party’s prior written consent, which consent will not be unreasonably withheld or delayed; provided that Sprout Social may assign these Terms without your consent to a successor (including a successor by way of merger, acquisition, sale of assets, or operation of law) if the successor agrees to assume and fulfill all of Sprout Social’s obligations under these Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"08. **13.8. Force Majeure.** Neither party will be liable for, or be considered to be in breach or default of these Terms on account of, any delay or failure to perform as required by these Terms (except for your obligations to make payments to Sprout Social hereunder) as a result of any cause or condition beyond its reasonable control, so long as that party uses commercially reasonable efforts to avoid or remove the causes of non-performance.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"09. **13.9. Governing Law; Venue.** These Terms will be interpreted, construed, and enforced in all respects in accordance with the local laws of the State of Illinois, U.S.A., without reference to its choice of law rules and not including the provisions of the 1980 U.N. Convention on Contracts for the International Sale of Goods.  In circumstances where Section 13.10 (Agreement to Arbitrate Disputes) below permits the parties to litigate in court, these Terms shall be governed by and construed in accordance with the laws of the State of Illinois, excluding its conflict of law rules. Under such limited circumstances, each party hereby expressly and irrevocably consents to the exclusive jurisdiction and venue of the federal, state, and local courts in Cook County, Illinois in connection with such an action.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"10. **13.10. Agreement to Arbitrate Disputes.** You and Sprout Social agree to resolve any claims relating to these Terms through final and binding arbitration, except to the extent either party has breached or threatened to breach its confidentiality obligations or either party has in any manner violated or threatened to violate the other party’s Intellectual Property Rights. Under such limited circumstances, Sprout Social may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services, or intellectual property infringement without first engaging in arbitration or the informal dispute-resolution process described herein. In all other cases, both parties hereby agree to submit to arbitration administered by the American Arbitration Association under its Commercial Arbitration Rule with one (1) arbitrator to be selected by mutual agreement of the parties. If we cannot mutually agree on the arbitrator selection, then the American Arbitration Association shall choose an arbitrator for the parties from the National Panel of Arbitrators. You agree that an arbitrator cannot award punitive damages to either party and to abide by and perform any award rendered by the arbitrator. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction, which shall include, but not be limited to, the courts within Cook County, Illinois.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"11. **13.11. Waiver and Severability.** The waiver by Sprout Social of any term or condition set out in these Terms shall not be deemed a further or continuing waiver of any other provision of these Terms, and any failure of Sprout Social to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, unenforceable, or illegal for any reason, such provision shall be limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"02. **13.2. Updates To Terms**. From time to time, we may revise and update these Terms (including modifications to the Product-Specific Terms and the DPA) in our sole discretion. Any changes we make to these Terms are effective immediately when we post them. We will provide notice to the current Account Owner of any material changes to these Terms. Continued use of the Services after we provide you notice of the updated Terms shall constitute your acceptance of the updated Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"05. **13.5. Assignability.** Neither party may assign its right, duties, and obligations under these Terms without the other party’s prior written consent, which consent will not be unreasonably withheld or delayed; provided that Sprout Social may assign these Terms without your consent to a successor (including a successor by way of merger, acquisition, sale of assets, or operation of law) if the successor agrees to assume and fulfill all of Sprout Social’s obligations under these Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"07. **13.7. Notices.** Except where otherwise specified in these Terms, any notice under these Terms must be sent to Sprout Social by email to legal@sproutsocial.com, with a duplicate copy sent via registered mail (return receipt requested) to: Sprout Social, Inc., Attention: Legal Department; 131 S. Dearborn Suite 700, Chicago, Illinois 60603. Any notices under these Terms that are sent to you shall be sent via email to the current Account Owner. Notices are deemed given two (2) business days following the date of mailing or one business day following delivery to a courier or sending an email. You are responsible for maintaining the accuracy of the email address and other contact information of your named Account Owner on the “Personal Settings” page within the Application.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"08. **13.8. Force Majeure.** Neither party will be liable for, or be considered to be in breach or default of these Terms on account of, any delay or failure to perform as required by these Terms (except for your obligations to make payments to Sprout Social hereunder) as a result of any cause or condition beyond its reasonable control, so long as that party uses commercially reasonable efforts to avoid or remove the causes of non-performance.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"10. **13.10. Agreement to Arbitrate Disputes.** You and Sprout Social agree to resolve any claims relating to these Terms through final and binding arbitration, except to the extent either party has breached or threatened to breach its confidentiality obligations or either party has in any manner violated or threatened to violate the other party’s Intellectual Property Rights. Under such limited circumstances, Sprout Social may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services, or intellectual property infringement without first engaging in arbitration or the informal dispute-resolution process described herein. In all other cases, both parties hereby agree to submit to arbitration administered by the American Arbitration Association under its Commercial Arbitration Rule with one (1) arbitrator to be selected by mutual agreement of the parties. If we cannot mutually agree on the arbitrator selection, then the American Arbitration Association shall choose an arbitrator for the parties from the National Panel of Arbitrators. You agree that an arbitrator cannot award punitive damages to either party and to abide by and perform any award rendered by the arbitrator. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction, which shall include, but not be limited to, the courts within Cook County, Illinois.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"12. **13.12. Entire Agreement.** These Terms incorporate the applicable Product-Specific Terms, DPA and Service Order (if applicable), and are the final and complete expression of the agreement between the parties regarding the Services. These Terms supersede and govern over all previous representations and oral and written communications between the parties regarding the Services and all matters related thereto. Sprout Social will not be bound by, and specifically objects to, any term, condition, or other provision that is different from or in addition to these Terms (whether or not it would materially alter these Terms) that is proffered by you in any receipt, invoice, acceptance, purchase order, procurement portal, confirmation, correspondence, or otherwise, regardless of Sprout Social’s failure to object to such terms, provisions or conditions.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"Sprout Social has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit [https://bbbprograms.org/dpf-complaints](https://bbbprograms.org/dpf-complaints) for more information and to file a complaint. This service is provided free of charge to you.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"If you make a request to exercise any of the above data access rights and we are unable to comply with your request, you may request to appeal our decision. To appeal any data privacy request decision, please contact us by emailing privacy@sproutsocial.com with the subject line “Data Access Request Appeal.” If after you complete the appeal process with us, you are still not satisfied with our response, you may contact your Attorney General to file a complaint. Below are the contact information for the appropriate entity where you can inquire about filing an appeal:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"**Virginia residents:**","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"https://www.oag.state.va.us/","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"**Colorado residents:**","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"https://coag.gov/","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"high","description":"You and Sprout Social agree to resolve any claims relating to these Terms through final and binding arbitration, except to the extent either party has breached or threatened to breach its confidentiality obligations or either party has in any manner violated or threatened to violate the other party’s Intellectual Property Rights. Under such limited circumstances, Sprout Social may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services, or intellectual property infringement without first engaging in arbitration or the informal dispute-resolution process described herein. In all other cases, both parties hereby agree to submit to arbitration administered by the American Arbitration Association under its Commercial Arbitration Rule with one (1) arbitrator to be selected by mutual agreement of the parties. If we cannot mutually agree on the arbitrator selection, then the American Arbitration Association shall choose an arbitrator for the parties from the National Panel of Arbitrators. You agree that an arbitrator cannot award punitive damages to either party and to abide by and perform any award rendered by the arbitrator. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction, which shall include, but not be limited to, the courts within Cook County, Illinois.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"11. **13.11. Waiver and Severability.** The waiver by Sprout Social of any term or condition set out in these Terms shall not be deemed a further or continuing waiver of any other provision of these Terms, and any failure of Sprout Social to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, unenforceable, or illegal for any reason, such provision shall be limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"These Sprout Social, Inc. Terms of Service (these “ **Terms**”) constitute a binding agreement between you (“ **you**”, “ **your**”, or “ **Subscriber**”) and Sprout Social, Inc. (“ **us**”, “ **our**”, “ **we**” or “ **Sprout Social**”) governing your use of and access to our Services (as defined below).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"09. **13.9. Governing Law; Venue.** These Terms will be interpreted, construed, and enforced in all respects in accordance with the local laws of the State of Illinois, U.S.A., without reference to its choice of law rules and not including the provisions of the 1980 U.N. Convention on Contracts for the International Sale of Goods.  In circumstances where Section 13.10 (Agreement to Arbitrate Disputes) below permits the parties to litigate in court, these Terms shall be governed by and construed in accordance with the laws of the State of Illinois, excluding its conflict of law rules. Under such limited circumstances, each party hereby expressly and irrevocably consents to the exclusive jurisdiction and venue of the federal, state, and local courts in Cook County, Illinois in connection with such an action.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"**By using or accessing the Services or permitting any Authorized User to use or access the Services, you accept and agree to be bound by these Terms. If you do not have the authority to enter into these Terms (including to bind any applicable Affiliates or entities) or you do not agree to these Terms, do not accept these Terms and do not use or access the Services.**","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"06. **13.6. Independent Contractors.** The parties are independent contractors. No joint venture, partnership, employment, or agency relationship exists between you and Sprout Social as a result of these Terms or use of the Services. Neither party shall have any power to obligate or bind the other party, except as specifically provided herein.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"medium","description":"These Terms will be interpreted, construed, and enforced in all respects in accordance with the local laws of the State of Illinois, U.S.A., without reference to its choice of law rules and not including the provisions of the 1980 U.N. Convention on Contracts for the International Sale of Goods.  In circumstances where Section 13.10 (Agreement to Arbitrate Disputes) below permits the parties to litigate in court, these Terms shall be governed by and construed in accordance with the laws of the State of Illinois, excluding its conflict of law rules. Under such limited circumstances, each party hereby expressly and irrevocably consents to the exclusive jurisdiction and venue of the federal, state, and local courts in Cook County, Illinois in connection with such an action.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"In compliance with the DPF Principles, Sprout Social, Inc. commits to resolve complaints about your privacy and our collection or use of your information transferred to the United States pursuant to the Data Privacy Frameworks. EEA, UK, and Swiss individuals with privacy inquiries or complaints should first contact us by email at [**privacy@sproutsocial.com**](mailto:privacy@sproutsocial.com). We will work to resolve your issue and will respond within 45 days of receipt. If, however, you believe that we have not been able to assist with your complaint or concern, and you are located in the EEA, the United Kingdom, or Switzerland, you have the right to lodge a complaint with the competent supervisory authority.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"(720) 508-6000","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"Ralph L. Carr Judicial Building","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90090417bf8a643bffdcab5a3081c6f2332ffc423c24fe2a3a608ed971e187c6"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/privacy-policy/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"12. **13.12. Entire Agreement.** These Terms incorporate the applicable Product-Specific Terms, DPA and Service Order (if applicable), and are the final and complete expression of the agreement between the parties regarding the Services. These Terms supersede and govern over all previous representations and oral and written communications between the parties regarding the Services and all matters related thereto. Sprout Social will not be bound by, and specifically objects to, any term, condition, or other provision that is different from or in addition to these Terms (whether or not it would materially alter these Terms) that is proffered by you in any receipt, invoice, acceptance, purchase order, procurement portal, confirmation, correspondence, or otherwise, regardless of Sprout Social’s failure to object to such terms, provisions or conditions.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"06. **13.6. Independent Contractors.** The parties are independent contractors. No joint venture, partnership, employment, or agency relationship exists between you and Sprout Social as a result of these Terms or use of the Services. Neither party shall have any power to obligate or bind the other party, except as specifically provided herein.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"medium"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"07. **13.7. Notices.** Except where otherwise specified in these Terms, any notice under these Terms must be sent to Sprout Social by email to legal@sproutsocial.com, with a duplicate copy sent via registered mail (return receipt requested) to: Sprout Social, Inc., Attention: Legal Department; 131 S. Dearborn Suite 700, Chicago, Illinois 60603. Any notices under these Terms that are sent to you shall be sent via email to the current Account Owner. Notices are deemed given two (2) business days following the date of mailing or one business day following delivery to a courier or sending an email. You are responsible for maintaining the accuracy of the email address and other contact information of your named Account Owner on the “Personal Settings” page within the Application.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"These Sprout Social, Inc. Terms of Service (these “ **Terms**”) constitute a binding agreement between you (“ **you**”, “ **your**”, or “ **Subscriber**”) and Sprout Social, Inc. (“ **us**”, “ **our**”, “ **we**” or “ **Sprout Social**”) governing your use of and access to our Services (as defined below).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"2. **2.1.2. Service Orders.**  If you signed a Service Order, the details of your Plan will be provided on such Service Order.  These Terms are incorporated and made part of each Service Order (if any). If there is a conflict between these Terms and the terms of a Service Order, these Terms will control unless the Service Order states that a specific provision of these Terms is superseded by a specific provision of the Service Order.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]},{"@type":"PropertyValue","name":"governing_law_disputes","value":"unknown","description":"02. **13.2. Updates To Terms**. From time to time, we may revise and update these Terms (including modifications to the Product-Specific Terms and the DPA) in our sole discretion. Any changes we make to these Terms are effective immediately when we post them. We will provide notice to the current Account Owner of any material changes to these Terms. Continued use of the Services after we provide you notice of the updated Terms shall constitute your acceptance of the updated Terms.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e061635a3819f95387b639093baa4ad5c580c51e156b0dc8263c403575452140"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://sproutsocial.com/legal/terms/"}]}]}}